Welcome to the world of Motorola digital wireless
communications! We are pleased that you have chosen the
Motorola
connected with ease.
Series 120c wireless phone to keep you
V
Power Key
Turn the phone
on and off.
Headset Jack
Insert headset
accessory for
hands-free use.
Volume Keys
Adjust earpiece
and ringer volume.
Left Soft Key
Perform functions
identified by left
display prompt.
End Key
End phone calls,
exit menu system.
Earpiece
Accessory Connector Port
Insert charger, FM Stereo Radio
Headset, and phone accessories.
Display
Voice Key
Record and activate
voice notes,
phonebook and
shortcut names.
Menu Key
Right Soft Key
Perform functions
identified by right
display prompt.
Send Key
Send and answer
calls, view recent
dialed calls list.
Scroll Keys
Move through
menus and lists.
Microphone
1
Personal Communications Sector
600 North U.S. Highway 45
Libertyville, Illinois 60048
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States)
1-800-461-4575 (Canada)
www.motorola.com
MOTOROLA, the Stylized M Logo and all other trademarks
indicated as such herein are trademarks of Motorola, Inc. ® Reg.
U.S. Pat. & Tm. Off. All other product or service names are the
property of their respective owners.
The Motorola products described in this manual may include Motorola
computer programs stored in semiconductor memories or other media
that are copyrighted with all rights reserved worldwide to Motorola.
Laws in the United States and other countries preserve for Motorola,
Inc. certain exclusive rights to the copyrighted computer programs,
including the exclusive right to copy, reproduce, modify, decompile,
disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent.
Furthermore, the purchase of Motorola products shall not be deemed to
grant either directly or by implication, estoppel, or otherwise, any
license or rights under the copyrights, patents, or patent applications of
Motorola, except for a nonexclusive license to use the Motorola product
and the Motorola computer programs with the Motorola product.
This is the standard phone
menu layout. You or your service
provider may have changed the
menu layout or changed some
feature names. Not all features
may be available for all users.
For example, the
on the main menu (left) is
displayed only when the FM
Stereo Radio Headset accessory
is plugged into the accessory
connector port on your phone
(see phone illustration, page 1).
For a description of the standard
menu features, see pages 43 to
54.
Shortcuts
Change display zoom:
Press M, then
press and hold
Lock/unlock keypad:
Press M
Display my phone number:
Press M
Go to dialed calls list:
Press
N
*
#
Radio
M
feature
3
Settings Menu
✂
• Ring/Vibrate
• Alert
Alert
Detail
•
• Phone Status
• My Tel. Number
• Battery Meter
• Other Information
• Connection
• Incoming Call
• In-Call Setup
• In-Call Timer
• Answer Options
• Security
• Phone Lock
• Lock Keypad
• Lock Application
• Restrict Calls
• New Passwords
• Other Settings
• Personalize
• Main Menu
• Keys
• Greeting
• Banner
• Quick Dial
• Initial Setup
• Time and Date
• Auto PIN Dial
• Auto Redial
• Backlight
• Zoom
• Scroll
• Animation
• Language
• Contrast Setting
• DTMF
• Master Reset
• Master Clear
• Network
• Car Settings
• Headset
4
Contents
Menu Map
About This Guide
Safety and General Information
Getting Started
This user guide introduces you to the many features in your
Motorola
available that explains the phone’s features in more detail. To
obtain a copy of the reference guide or another copy of this user
guide, see the Motorola Web site at:
http://motorola.com/consumer/manuals
or contact the Motorola Customer Call Center at
1-800-331-6456 in the United States or 1-800-461-4575 in
Canada.
Navigating To a Menu Feature
You can access many of your phone’s features through the menu
system. This guide shows you how to navigate to a specific menu
feature as follows:
phone. A reference guide for your phone is also
V
Find the Feature
The > symbol means that you should scroll to and select the
feature. This example shows that you must press M, scroll to
and select
to view the dialed calls list.
8
Recent Calls
M
>
Recent Calls
>
Dialed Calls
, then scroll to and select
Dialed Calls
About This Guide
Optional Features
Features marked with this label are optional network
and/or subscription-dependent features. These
features may not be offered by all service providers in
all geographical areas. Contact your service provider
for information about availability.
Optional Accessories
Features marked with this label require the use of an
optional Motorola Original™ accessory.
9
Safety and General
Information
IMPORTANT INFORMATION ON SAFE AND EFFICIENT
OPERATION. READ THIS INFORMATION BEFORE USING YOUR
PHONE.
RF Operational Characteristics
Your phone contains a transmitter and a receiver. When it is ON,
it receives and transmits radio frequency (RF) energy. The phone
operates in the frequency range of 824 MHz to 849 MHz in
analog and digital mode and 1851.25 MHz to 1908.75 MHz in
digital mode.
When you communicate with your phone, the system handling
your call controls the power levels at which your phone
transmits. The output power level typically may vary over a range
from 0.05 watts to 0.44 watts in analog mode and 0.0 watts to
0.24 watts in digital mode.
Exposure To Radio Frequency Energy
Your Motorola phone is designed to comply with the following
national and international standards and guidelines regarding
exposure of human beings to radio frequency electromagnetic
energy (EME):
• United States Federal Communications Commission, Code
of Regulations; 47 CFR part 2 sub-part J
• American National Standards Institute (ANSI) / Institute of
Electrical and Electronic Engineers (IEEE) C95. 1-1992
10
Safety and General Information
• Institute of Electrical and Electronic Engineers (IEEE)
C95.1-1999 Edition
• National Council on Radiation Protection and
Measurements (NCRP) of the United States, Report 86,
1986
• International Commission on Non-Ionizing Radiation
Protection (ICNIRP) 1998
• Ministry of Health (Canada) Safety Code 6. Limits of Human
Exposure to Radiofrequency Electromagnetic Fields in the
Frequency Range from 3 kHz to 300 GHz, 1999
• Australian Communications Authority
Radiocommunications (Electromagnetic Radiation-Human
Exposure) Standard 1999
To assure optimal phone performance and make sure human
exposure to radio frequency electromagnetic energy is within the
guidelines set forth in the above standards, always adhere to the
following procedures:
Portable Phone Operation and EME
Exposure
Antenna Care
Use only the supplied or an approved replacement
antenna.
attachments could damage the phone and may violate FCC
regulations.
Unauthorized antennas, modifications, or
11
Safety and General Information
Do NOT hold the antenna when the phone is in use.
Holding the antenna affects call quality and may cause the
phone to operate at a higher power level than needed.
Phone Operation
When placing or receiving a phone call, hold your phone as you
would a wireline telephone. Speak directly into the
microphone.
Body-Worn Operation
To maintain compliance with FCC RF exposure guidelines, if you
wear a phone on your body when transmitting, always place the
phone in a Motorola-supplied or approved clip, holder, holster, case, or body harness for this product. Use of
non-Motorola-approved accessories may exceed FCC RF
exposure guidelines. If you do not use a body-worn
accessory, and are not holding the phone in the normal
use position at the ear, ensure the phone and its
antenna are at least one inch (2.5 centimeters) from
your body when transmitting.
Data Operation
When using any data feature of the phone, with or without an
accessory cable, position the phone and its antenna at
least one inch (2.5 centimeters) from your body.
Approved Accessories
For a list of approved Motorola accessories, visit our website at
www.motorola.com
12
.
Safety and General Information
Electromagnetic Interference/
Compatibility
Note: Nearly every electronic device is susceptible to
electromagnetic interference (EMI) if inadequately shielded,
designed, or otherwise configured for electromagnetic
compatibility.
Facilities
To avoid electromagnetic interference and/or compatibility
conflicts, turn off your phone in any facility where posted notices
instruct you to do so. Hospitals or health care facilities may be
using equipment that is sensitive to external RF energy.
Aircraft
When instructed to do so, turn off your phone when on board an
aircraft. Any use of a phone must be in accordance with
applicable regulations per airline crew instructions.
Medical Devices
Pacemakers
The Advanced Medical Technology Association recommends that
a minimum separation of 6 inches (15 centimeters) be
maintained between a handheld wireless phone and a
pacemaker. These recommendations are consistent with the
independent research by, and recommendations of, the United
States Food and Drug Administration.
13
Safety and General Information
Persons with pacemakers should:
• ALWAYS keep the phone more than six inches
(15 centimeters) from your pacemaker when the phone is
turned ON.
• NOT carry the phone in the breast pocket.
• use the ear opposite the pacemaker to minimize the
potential for interference.
• turn OFF the phone immediately if you have any reason to
suspect that interference is taking place.
Hearing Aids
Some digital wireless phones may interfere with some hearing
aids. In the event of such interference, you may want to consult
your hearing aid manufacturer to discuss alternatives.
Other Medical Devices
If you use any other personal medical device, consult the
manufacturer of your device to determine if it is adequately
shielded from RF energy. Your physician may be able to assist
you in obtaining this information.
Safety and General
Use While Driving
Check the laws and regulations on the use of phones in the area
where you drive. Always obey them.
When using your phone while driving, please:
• give full attention to driving and to the road.
14
Safety and General Information
• use hands-free operation, if available.
• pull off the road and park before making or answering a
call if driving conditions so require.
Operational Warnings
For Vehicles With an Air Bag
Do not place a portable phone in the area over an air bag or in
the air bag deployment area. Air bags inflate with great force. If
a portable phone is placed in the air bag deployment area and
the air bag inflates, the phone may be propelled with great force
and cause serious injury to occupants of the vehicle.
Potentially Explosive Atmospheres
Turn off your phone prior to entering any area with a potentially
explosive atmosphere, unless the phone is a model specifically
identified as being “Intrinsically Safe.” Do not remove, install, or
charge batteries in such areas. Sparks in a potentially explosive
atmosphere can cause an explosion or fire resulting in bodily
injury or even death.
Note: The areas with potentially explosive atmospheres referred
to above include fueling areas such as below decks on boats,
fuel or chemical transfer or storage facilities, areas where the air
contains chemicals or particles, such as grain, dust, or metal
powders, and any other area where you would normally be
advised to turn off your vehicle engine. Areas with potentially
explosive atmospheres are often but not always posted.
15
Safety and General Information
Blasting Caps and Areas
To avoid possible interference with blasting operations, turn OFF
your phone when you are near electrical blasting caps, in a
blasting area, or in areas posted: “Turn off two-way radio.” Obey
all signs and instructions.
Operational Cautions
Antennas
Do not use any portable phone that has a damaged
antenna. If a damaged antenna comes into contact with your
skin, a minor burn can result.
Batteries
All batteries can cause property damage and/or bodily injury
such as burns if a conductive material such as jewelry, keys, or
beaded chains touches exposed terminals. The conductive
material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery,
particularly when placing it inside a pocket, purse, or other
container with metal objects.
16
ITC01-045
Getting Started
What’s in the Box?
Your digital wireless phone typically comes equipped with a
battery and a charger. Other accessory options can customize
your phone for maximum performance and portability.
To purchase Motorola Original™ accessories, please contact the
Motorola Customer Call Center at 1-800-331-6456 in the
United States or 1-800-461-4575 in Canada.
Installing the Battery
Before you can use your phone, you need to install and charge
the battery.
Your phone is designed to be used only with Motorola
Original batteries and accessories. We recommend that
you store batteries in their protective cases when not
in use.
Do This
1
Remove the battery from its protective clear plastic case.
2
If the phone’s battery door
is already in place, lightly
slide down the battery
door release latch and lift
the battery door off of the
phone.
Release
latch
17
Getting Started
Do This
3
Insert the battery, printed
arrows first, into the
battery compartment and
push down.
4
Replace the battery door.
Charging the Battery
Before you can use your phone, you need to install and charge
the battery.
Do This
1
Plug the travel charger
into your phone with the
release tab facing up.
2
Plug the other end of the travel charger into the
appropriate electrical outlet.
3
When your phone indicates that the battery is fully
charged, press the release tab and remove the travel
charger.
18
Getting Started
Turning Your Phone On
Do ThisTo
1
Press and hold P
(the power key)
Power
key
2
Enter your four-digit unlock
code and press OK (+)
turn on your phone
unlock your phone, if
necessary
The unlock code is
originally set to 1234.
19
Getting Started
Sending a Call
To call a number, your phone must be turned on, be unlocked,
and have a network connection with adequate signal strength.
Do ThisTo
1
Extend the
antenna.
2
Press the keypad
keys
3
Press N
(send key)
optimize signal reception
Tip: Your phone uses a two-stage
antenna that must be fully extended
for proper operation. You may have
to pull on the antenna a second time
to extend the antenna to its
maximum length.
dial the phone number (up to 32
digits)
Tip: If you make a mistake, press
DELETE (-) to delete the last digit,
or press and hold DELETE (-) to
clear all digits.
send the call
Ending a Call
PressTo
O (end key)end the call
20
Getting Started
Receiving a Call
To receive a call, your phone must be turned on and have a
network connection with adequate signal strength. If your phone
is locked, you must unlock the phone to answer the call.
When you receive a call, your phone rings and/or vibrates and
displays an incoming call message.
PressTo
N or ANSWER (+)
Displaying Your Phone Number
From the idle display:
PressTo
M #see your phone number
answer the call
21
About Your Phone
See page 1 for a diagram of your phone that describes basic
phone components.
Display
The top section of the display shows phone status indicators. The
following illustration shows some of the common indicators that
you may see at the top of the display when using your phone.
Messages, phone numbers, and menu options appear in the
middle of the display. Text labels at the bottom corners of the
display show the current soft key functions. A M (menu) indicator
in the bottom center of the display indicates that you can open
the main menu or a feature sub-menu to see more options. For
more information about the soft key and menu key labels, see
“Using the Menu” on page 34.
Some of the phone functions described in this guide must be
performed from the idle display. The term
the standard display that you see when your phone is on and
ready to use, when you are
system.
not
on a call or using the menu
idle display
refers to
22
About Your Phone
12:00am
➍
➎
roams
or seeks another
➏
➐
➑
No signal
➌
➋
➊
➓
➒
➊ Signal Strength Indicator Shows the strength of your
phone’s connection with the network.
Strong
You cannot send or receive calls when the “no signal” indicator
is displayed.
➋ In Use Indicator Appears when a call is in progress.
➌ Roam Indicator Appears when your phone uses another
network system outside your home network. When you leave
your home network area, your phone
network.
5 4 3 2 1 j
➍ Message Waiting Indicator Appears when
your phone receives a text message.
➎ Voice Message Waiting Indicator Appears
when you receive a voicemail message.
23
About Your Phone
➏ Battery Level Indicator Shows the amount of charge left
in your battery. The more segments visible, the greater the
charge.
High
Recharge your battery as soon as possible when you see the
Low Battery warning message.
➑ Menu Indicator Indicates that you can press M to open
a menu. See “Using the Menu” on page 34.
➒ Digital (F) or Analog (I) Signal Indicator Shows
whether you are receiving a digital or analog signal.
➓ Alert Setting Indicator Shows the current selected alert.
The default alert setting is a ringer.
w
y
t
E D C B
➐ Clock Shows the current time. The clock is
available only when your phone is operating in digital
mode.
Loud ring
Vibrate
Silent
Soft ring
x
Ring and vibrate
u
Empty
Changing the Zoom Setting
You can set your phone’s display to show either three lines or
two lines of text plus soft key labels. Three lines of text display
more information, while two lines increase text size.
24
About Your Phone
To change the display view, press M once, then press and
hold M again within two seconds of the first press.
You can also adjust the zoom setting from the menu. See the
“Zoom” item on page 52.
Volume Keys
Use the upper and lower volume keys to adjust your phone’s
earpiece and ringer volume. The volume keys are located on the
left side of the phone.
When PressTo
During a callvolume keysincrease or decrease
earpiece speaker volume
From the idle
display
You can also use the volume keys to scroll up or down through
menus and lists.
To change keypad volume, see “Select a Ring/Vibration for a
Specific Event” on page 81.
volume keysincrease or decrease ringer
volume
Battery Use
Caution: To prevent injuries or burns, do not allow metal
objects to contact or short-circuit the battery terminals.
To maximize your battery’s performance:
• Always use Motorola approved batteries and battery
chargers. The phone warranty does not cover damage
25
About Your Phone
caused from using non-Motorola batteries and/or battery
chargers.
• New batteries or batteries that have been stored for long
periods of time may require a longer charge time.
• Maintain the battery at or near room temperature when
charging.
• Do not expose batteries to temperatures below -10°C
(14°F) or above 45°C (113°F). Always take your phone with
you when you leave your vehicle.
• When you do not intend to use a battery for a while, store it
uncharged in a cool, dark, dry place, such as a refrigerator.
• Over extended periods of time, batteries gradually wear
down and require longer charging times. This is normal. If
you charge your battery regularly and notice a decrease in
talk time or an increase in charging time, then it is probably
time to purchase a new battery.
• The more you talk on the phone or use phone features (like
sending text messages), the less standby time your battery
has.
The rechargeable batteries that power this product
must be disposed of properly and may need to be
recycled. Refer to your battery’s label for battery type.
Contact your local recycling center for proper disposal methods.
Never dispose of batteries in a fire because they may explode.
26
Sending and Receiving
Calls
For basic instructions on how to send a call, end a call, and
receive a call, see page 20 of the “Getting Started” section.
Redialing a Number
If you hear an ordinary busy signal, the phone number you dialed
is busy.
PressTo
1
O hang up
2
N redial the busy number
Using Automatic Redial
If the network is busy, you hear a fast busy signal, and your
phone displays the message Call Failed.
With automatic redial, your phone repeats the call attempt over
the next four minutes.
PressTo
N or RETRY (+)
activate automatic redial
When the call goes through, your phone rings or vibrates once,
displays Redial Successful, and then connects the call
automatically.
You must activate automatic redial in order to use the feature.
See the “Auto Redial” item on page 52.
27
Sending and Receiving Calls
Caller ID
The
calling line identification
you see who is calling before you answer.
• If the caller’s name is stored in your phonebook, the phone
automatically displays the name. Otherwise, the phone
displays the caller’s phone number.
• If caller ID information is not available, your phone displays
the message Incoming Call.
Dialing an Emergency Number When
the Phone is Locked
Your service provider may program one or more emergency
phone numbers that you can call even if your phone is locked or
restricted.
When you see Enter Unlock Code in the display:
PressTo
1
keypad keysdial the emergency number (such as
911)
2
N call the emergency number
(caller ID) feature lets
Dialing With Speed Dial
The
speed dial
minimal number of keypresses.
28
feature lets you dial any phonebook entry with a
Sending and Receiving Calls
Whenever you store an entry in your phonebook, the entry is
assigned a unique speed dial number. If you know the speed dial
number for the phonebook entry you want to call, you can use
the speed dial feature.
PressTo
1
keypad keysenter the one-, two-, or three-digit
speed dial number for the entry you
want to dial
2
# submit the number
3
N call the entry
To make an entry in the phonebook or view an existing entry’s
speed dial number, see “Storing a Phonebook Entry” on
page 56.
Dialing With One-Touch Dial
You can call phonebook entries 2 through 9 with the push of a
single key. Just press and hold the one-digit speed dial number
for one second.
It is recommended that you reserve location 1 in the phonebook
for storing your voicemail number. In many cases, your service
provider has already stored your voicemail number in location 1.
29
Sending and Receiving Calls
If your voicemail number is not accessible by pressing and
holding the 1 key, complete the following steps:
Do ThisTo
1
Store your voicemail number in
phonebook location number 1
(see “Storing a Phonebook
Entry” on page 56)
2
Complete the instructions for
“Storing Your Voicemail Number”
on page 64
To store entries in locations 2 through 9 in the phonebook, see
“Storing a Phonebook Entry” on page 56.
Additional Dialing Features
In addition to pressing numbers on your keypad, you can insert
numbers or characters and send calls in a variety of ways.
While dialing (with digits visible in the display):
Do This To
Press M
> Attach Number
Press M
> Send Message
attach a number from the phonebook
or recent calls list to the end of the
digits you entered
create a text message addressed to
the number entered
enable the 1 key
voicemail shortcut
enable voicemail soft
key and menu
shortcuts
30
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