Motorola 0032 Service Manual

Consumer Solutions & Support
US Competency Center
600 NORTH US Highways 45
Libertyville, Illinois 60048
Website: gs.mot.com

Field Service Bulletin

FSB Number: LVCC 2003-0032
Author: Leoncio Ramos
Date: April 29, 2003
Total No.Of Pages: 2
Subject: Universal Belt Clip
Model Affected: All SYN8763A (Black) and SYN9766A (Cool Grey)
Level of Repair: All

Scope

This bulletin describes design changes to the SYN8763A (Black) and SYN9766A (Cool Grey) belt clips
and the reasons for the changes.

Problem

Service has been made aware that Universal Belt Clips SYN8763A (Black) and SYN9766A (Cool Grey)
have been redesigned to address the following customer complaints.

1. Locking tip wearing off.

2. Fracture of holding rail, detent, locking arm, and missing locking button (disassembly/ falling
apart).

3. Detent hook breaking off.

4. Button on holster or case is not retained by clip; button is easily bumped out of Clip.

5. Release button on belt clip sticks (will not pop back up). Front and back plastic pieces are
breaking apart.

6. Top of detent hook wears down quickly

Solution

The following changes were made in order to improve the reliability of the belt clips. The new belt clips
will be identified as SYN8763B

1. Rail design strength was tested as part of qualification testing.

2. Moving the main body gate from its present location at the high stress area to the opposite end of
the part.

3. Add two small plastic nubs molded into the front housing of the clip and die cutting metal spring
clip.

4. The leaf spring/main body interface was redesigned. The new design was implemented in
production on 02/18/03. The average force required for forced disassembly is now 30.8 lbs vs.
the previous 8.1 lbs.

5. Installed new lifter.

6. An inspection step was added to measure the 1.65mm wall thickness of the main body
part before assembly.

7. The Q.C. Inspector have been instructed to use the correct reference when measuring the
latch height at the assembly stage.

(Black) and SYN9766B (Cool Grey).

MOTOROLA Internal Use Only Page 1

Design Modification for Universal Belt Clip

Original Designed

(Version A)

Metal spring clip

No nub

Straight Edge

Field Service Action

Service Inventory:

Inventories of SYN8763A (Black) and SYN9766A (Cool Grey) belt clips used all the remaining stock until
it’s all used then SYN8763B (Black) and SYN9766B (Cool Grey) will be used as replacements.

Please note that his Universal Belt Clip will not yet be release in EMEA and Asia.

Customer Returns:

When servicing a customer return with a complaint of broken belt clip, replace the belt clip with a new
improved belt clip, part no. SYN8763B (Black) or SYN9766B (Cool Grey).

Service Entry Code

Please ensure that repairs of this type are logged on the Service database as follows:

Problem Found: MCH – Mechanical
Defective Type: BKN - Broken
Defective Group: HFD - Design
Reference Designator: BRCKET - Bracket
Action: RPL - Replace

Modified/Improve Designed

(Version B)

Metal spring clip

Plastic nub Added

Die Cut
Edge

MOTOROLA Internal Use Only Page 2