Monarch T8300 User Manual
Monarch
9800 Series
Printers
TC9835OH Rev. C 3/99 ©1997 Monarch Marking Systems, Inc. All rights reserved.
Each product and program carries a respective written warranty, the only
warranty on which the customer can rely. Monarch reserves the right to make
changes in the product, the programs, and their availability at any time and
without notice. Although Monarch has made every effort to provide complete
and accurate information in this manual, Monarch shall not be liable for any
omissions or inaccuracies. Any update will be incorporated in a later edition of
this manual.
©1997 Monarch Marking Systems, Inc. All rights reserved. No part of this
publication may be reproduced, transmitted, stored in a retrieval system, or
translated into any language in any form by any means, without the prior
written permission of Monarch Marking Systems, Inc.
WARNING
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le
brouillage radioélectrique édicte par le ministère des Communications du Canada.
Trademarks
MONARCH is a registered trademark of Monarch Marking Systems, Inc.
Paxar is a trademark of Paxar Corporation.
917, 926, 928, 9800, 9820, 9830, and 9835 are trademarks of Monarch Marking Systems, Inc.
Monarch Marking Systems
P. O . B o x 6 0 8
Dayton, Ohio 45401
TABLE OF CONTENTS
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
9445 Printer Online Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Ordering Programmer’s Manuals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
About Monarch® Quick-set Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Connecting the Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Establishing Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Connecting the Communication Cable . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Default Serial Port Communication Values . . . . . . . . . . . . . . . . . . . . . 1-4
Setting DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Printer Status Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Button Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Status Code Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
LOAD IN G SUPPLIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Loading Labels or Tags. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Using the Optional Tear Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Adjusting the Wide/Narrow Knobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
LOA D IN G RIBBO N . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Loading Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Using a High Energy Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
High Energy Ribbon Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Rev. B 12/97
Table of Contents i
PRIN T IN G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
On-Demand Mode Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Printing an Error Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Clearing Batches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Using Batch Separators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Adjusting Print Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Printing the Euro-Dollar Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
CARE AND MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Clearing Label Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Replacing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Adjusting the Print Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Replacing the Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Printing a Test Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Data Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Communication Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Data Formatting Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Machine Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
SPECIFICATIO N S & ACCESSORIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Ribbon Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
About Ribbons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Knife. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Tag Cut Dimensions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
ii Table of Contents
Rev. B 12/97
GETTING STARTED 1
The Monarch® 9835 printer lets you print text, graphics, and bar
codes on thermal transfer (ribbon) and thermal direct labels or
tags. The 9835 printer prints labels continuously (in one strip) or
on-demand (one label at a time).
You can print on die cut, black mark, or non-indexed supplies.
Non-indexed supply must be used in continuous mode. See
"Setting DIP Switches," to select your supply type.
This chapter includes information about
u
unpacking the printer.
u
connecting the power cord.
u
connecting the communications cable.
u
setting DIP switches.
u
using the printer’s control panel.
Rev. B 12/97
Getting Started 1-1
Audience
The Operator’s Handbook is for the person who prints and applies
labels.
9445 Printer Online Emulation
The 9835 printer supports 94x5 emulation. You can send 94x5
data streams to the 9835 printer.
Refer to your 9445 Programmer’s Manual for information about
94x5 data streams.
Ordering Programmer’s Manuals
The Packet Reference Manual, which describes how to create
format and batch packets for printing labels, how to configure the
printer online, how to diagnose printer error messages, and how
to perform other advanced techniques can be downloaded from
our Web site. You can print this manual or order a hard-copy
version (part number TC9800PM).
About Monarch® Quick-set Utilities
The Monarch® quick-set utilities are available on our Web site and
are free to download. This group of development utilities help
you configure the printer and design formats. The Label Designer
utility allows you to design fixed or variable field formats.
However, you cannot enter variable field data using quick-set.
Call Customer Service for information about complete software
packages.
Unpacking the Printer
After you unpack the printer, you should have the 9835 printer, a
power cord, and a ribbon take-up core (may already be on
take-up reel). Keep the box and packaging material in case the
printer ever needs repair.
1-2 Getting Started
Rev. B 12/97
Connecting the Power Cable
Parallel Port
Serial Port
To connect the power cable:
1. Plug the power cable into the socket. Plug the other end of
the cable into a grounded electrical outlet.
2. Turn on the printer. Press ( I ) to turn on and ( O ) to turn off
the printer.
Power Cable
goes here
Establishing Communications
Before the printer can accept print jobs from the host, you must:
u
u
For information about replacing the fuse, see Chapter 5,
"Care and Maintenance."
Connect the communication cable to the printer and to the
host.
Set the communication values on the printer to match those at
the host. (Only required if you are using the serial port.)
Rev. B 12/97
Getting Started 1-3
Connecting the Communication Cable
Make sure the printer is off before connecting
the cable to the communication port.
Ask your System Administrator which method you will use to
communicate with the host:
u
Serial Communication
9 to 25 pin cable (Part #118364)
25 to 25 pin cable (Part #118366)
u
Parallel Communication
IEEE-1284 or Centronics® mode cable (Part #118363) See
"Setting DIP Switches" for more information.
Connect the communication cable into the appropriate port.
Secure the cable with the connecting screws (serial) or spring
clips (parallel).
Default Serial Port Communication Values
If you are communicating with the host through the serial port,
make sure the printer’s communication values match those at the
host. The factory default values are:
u
Baud: 9600
u
Word Length: 8 bit data frame
u
Stop Bits: 1 stop bit
u
Parity: none
u
Flow Control: DTR
To change the printer’s communication values, ask your System
Administrator or see "Setting DIP Switches."
1-4 Getting Started
Rev. B 12/97
Setting DIP Switches
To change the DIP switch settings, move the switches to the
desired position and then turn on the printer.
If you select Software Controlled, the parameters in Packet F will
override the communication settings. Software Controlled uses
the last sent Packet F settings or the defaults. Turning on the
printer activates the DIP switch settings. Make sure the DIP
switch settings match the printer’s setup for ribbon or supply type.
Upper DIP Switches
12345678
Baud Rate
38400
19200
9600
4800
2400
1200
Software Control
Data Bits
7 Data Bits
8 Data Bits
Stop Bits
2 Stop Bits
1 Stop Bit
Parity
Even
Odd
None
Parallel Port
Centronics Mode
IEEE-1284
ON
ON
ON
OFF
OFF
OFF
OFF
ON
OFF
OFF
ON
ON
OFF
OFF
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
OFF
OFF
ON
OFF
OFF
ON
Communication settings at the printer must match those at the host.
Make sure your host is capable of communicating at the speed you
select for the printer.
Rev. B 12/97
Getting Started 1-5
Lower DIP Switches
Flow Control
XON/XOFF
RTS/CTS*
DTR
Diagnostics
Normal
Diagnostics Mode
Verifier
No Verifier
Verifier Installed
Supply Type**
Die Cut or Edge
Aperture
Black Mark (center)
Continuous
Center Aperture
Ribbon
Transfer
Direct
Feed Mode
Disable On-Demand
Enable On-Demand
12345678
OFF
ON
ON
OFF
OFF
OFF
OFF
ON
OFF
ON
OFF
OFF
ON
OFF
OFF
ON
ON
ON
OFF
ON
OFF
ON
* Requires a special cable.
** Aperture supplies are tags or labels with holes (or openings) in them.
The supply is sensed using the holes. The holes can be only on the
edge or in the center of the supply. If your aperture supply has holes (or
openings) on the edge, set the DIP switches for edge aperture supplies.
If your aperture supply has holes in the center, set the DIP switches for
center aperture supplies.
1-6 Getting Started
Rev. B 12/97
Using the Control Panel
The control panel helps you check printer status, displays error
codes, and allows you to perform some basic printer functions.
Printhead
Release
Power
Supplies
Paused
Feed
Status Code
1 2 3
Pause Clear
Printer Status Lights
Power: The printer shows a steady green light when
it is on.
Supplies: The printer shows a blinking amber light when
it is out of labels or ribbon, or when you have
a supply jam.
Paused: The printer shows a steady amber light when
paused.
The printer shows a blinking amber light when
there is a data, communication, or data
formatting error. See the status code box for
the error code.
The printer also shows a blinking amber light
when it’s ready to print a label in the
on-demand mode. See "On-Demand Mode
Printing" in Chapter 4 for more information.
Rev. B 12/97
Getting Started 1-7
Button Functions
Feed:
u
Prints a label in the on-demand mode.
u
Feeds a blank label if there is no print job.
u
Prints a label with error information that is
useful to your System Administrator.
u
Cuts the supply when pressed and held for
two seconds.
Pause: Pauses the current print job or resumes a
paused print job.
Feed and Pause: Prints a test label when you press the buttons
at the same time.
Feed and Clear: Allows you to adjust print positions from
paused mode. See "Adjusting Print
Positions" in Chapter 4 for more information.
u
Clear:
Clears an error.
u
Cancels the current print job.
u
Cancels all queued print jobs if pressed
for two seconds.
To cancel a single or all queued print jobs, the printer must be in
paused mode before Clear is pressed.
Status Code Box
The status code box displays a three-digit error code to identify
any problem the printer may have. For a description of the
problem, look up the error code in Chapter 6, "Troubleshooting."
1-8 Getting Started
If there is no error, the display will be blank.
Rev. B 12/97
LOADING SUPPLIES 2
This chapter describes how to load:
u
a roll of supply
u
fan-fold supply
u
a roll of tag supply.
There are three types of supplies:
Thermal Direct specially treated thermal supplies that do not
use a ribbon for printing.
Thermal Transfer standard supplies that require a ribbon for
printing.
High Energy scratch, chemical, and temperature resistant
supplies that require a ribbon able to
withstand high temperatures. See "Using a
High Energy Ribbon" in Chapter 3 for more
information.
If you are using thermal direct supplies, do not load a ribbon.
If you switch from black mark to die cut supplies, make sure the
DIP switches are set correctly. The System Administrator can also
send the supply setup packet to change the supply type. Refer to
the Packet Reference Manual for more information about sending
the supply setup packet.
Rev. A 10/98
Loading Supplies 2-1
Loading Labels or Tags
Printhead Tab
Deflector Tab
Make sure the printer is configured for the correct supply type.
1. Open the cover.
2. Unlock the printhead by turning the retaining latch.
3. Lift printhead assembly using the printhead tab until the
assembly locks into place.
2-2 Loading Supplies
4. Place the roll of supply on the supply holder. For labels, the
supply unrolls from the top or the bottom. For tags, make
sure the supply unrolls from the bottom, because tag rolls are
wound face in.
Rev. A 10/98
Do not pick up the printer
Supply Holder
Guides
by the supply holder.
5. Adjust the supply holder guides so the sides barely touch the
roll. Make sure the supply roll turns freely.
If you are using fan-fold supplies, place the supply stack
behind the printer, label side facing up.
6. Push down on the supply lever to unlock the supply guides.
7. Lay the label strip across the supply guide so that a few
inches extend past the front of the printer. Tuck the supply
under the nibs and in between the die cut sensor.
Rev. A 10/98
Loading Supplies 2-3
For fan-fold supplies, lay the label strip over the supply
holder and across the supply guide so that a few inches
extend past the front of the printer. Tuck the supply under the
nibs and in between the die cut sensor.
Die Cut
Sensor
Nibs
Supply Lever
For tag supplies using the optional knife, feed the supply
through the knife. Make sure at least 0.5 inches of supply is
past the knife.
8. Adjust the supply guides so they touch the supply. Push up
on the supply lever to lock the supply guides into place.
2-4 Loading Supplies
Tag
Rev. A 10/98
9. Hold the printhead assembly by the printhead tab while
pressing down on the printhead release.
10. Close the printhead by pressing down on the thumb well until
you hear it click into place.
Thumb Well
11. Close the cover.
Rev. A 10/98
Loading Supplies 2-5
12. Press Feed to position the supply under the printhead.
You may need to adjust the wide/narrow knobs depending on
the width of your supply. See "Adjusting the Wide/Narrow
Knobs" for more information.
If the printer will be unused for extended periods of time, we
recommend leaving the printhead unlatched.
For Peel Mode:
In peel mode, the printer separates the backing paper from the
label. The next label is not printed until the completed one is
removed from the printer. Make sure the printer is configured for
on-demand mode and the correct supply type.
The minimum feed length is 1.5 inches for peel mode. Hold the
leading edge of peeled labels when printing on stock longer than
six inches. You must use non-perforated supplies for peel mode.
Follow the steps for loading supplies from the previous section.
Then, follow these steps after you close the printhead.
1. Remove the labels from the first 10 inches of the backing
paper.
2. Press down on the exit cover tabs to open the exit cover on
the front of the printer.
Exit Cover
2-6 Loading Supplies
Rev. A 10/98
3. Feed the backing paper over the peel bar.
Peel Bar
Lower Opening
4. Feed the backing paper through the lower opening of the exit
cover. Close the exit cover. Pull down on the backing paper
to remove any slack.
Tear Edge
Backing Paper
When removing the backing paper, pull up across the
saw-toothed tear edge. Make sure the backing paper tears
at the edge.
Rev. A 10/98
Loading Supplies 2-7
5. Close the printer’s cover.
6. Press Feed to position the supply under the printhead.
Using the Optional Tear Bar
Tear labels against the tear bar. You cannot tear tags with the
tear bar. Note the following change to loading labels if you have
purchased the optional tear bar:
Slide the supply between the tear bar and peel bar.
Tear Bar
Peel Bar
Do not tear both label and backing paper at the same time.
2-8 Loading Supplies
Rev. A 10/98
Loading...