Monarch 9800 User Manual
Monarch
9800 Series
Printers
TC9840OH Rev. A 11/98 ©1998 Monarch Marking Systems, Inc. All rights reserved.
Each product and program carries a respective written warranty, the only
warranty on which the customer can rely. Monarch reserves the right to make
changes in the product, the programs, and their availability at any time and
without notice. Although Monarch has made every effort to provide complete
and accurate information in this manual, Monarch shall not be liable for any
omissions or inaccuracies. Any update will be incorporated in a later edition of
this manual.
©1998 Monarch Marking Systems, Inc. All rights reserved. No part of this
publication may be reproduced, transmitted, stored in a retrieval system, or
translated into any language in any form by any means, without the prior
written permission of Monarch Marking Systems, Inc.
WARNING
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le
brouillage radioélectrique édicte par le ministère des Communications du Canada.
Trademarks
MONARCH is a registered trademark of Monarch Marking Systems, Inc.
917, 9403, 9805, 9800, 9820, 9830, 9835, 9840 and 9856 are trademarks of Monarch Marking Systems, Inc.
Paxar is a trademark of Paxar Corporation.
Microsoft and MS-DOS are registered trademarks of Microsoft Corporation.
Windows is a registered trademark of Microsoft in the U.S. and other countries.
Centronics is a registered trademark of Centronics Data Computer Corporation.
TrueType is a trademark of Apple Computer, Inc.
Hewlett-Packard is a registered trademark of Hewlett-Packard Company.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated which may be registered in certain
jurisdictions.
Monarch Marking Systems
P.O. Box 608
Dayton, Ohio 45401
TABLE OF CONTENTS
GETTING STARTED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Unpacking the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Printer Online Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
9445
Ordering Programmer’s Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Connecting the Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Establishing Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Connecting the Communication Cable . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Setting DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Printer Status Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Button Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Status Code Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
LOADING SUPPLIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Loading Labels or Tags. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Using the Optional Tear Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
LOADING RIBBON. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Loading Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Using a High Energy Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
High Energy Ribbon Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
PRINTING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
On-Demand Mode Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Printing an Error Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Clearing Batches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Using Batch Separators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Table of Contents i
4-2
Adjusting Print Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Printing the Euro-Dollar Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
CARE AND MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Clearing Label Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Replacing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Adjusting the Wide/Narrow Knobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Adjusting the Print Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Replacing the Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
TROUBLESHOOTING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Printing a Test Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Data Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Communication Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Data Formatting Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Machine Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Ribbon Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
SETTING DIP SWITCHES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
ii Table of Contents
GETTING STARTED 1
The Monarch® 9840 printer lets you print text, graphics, and bar
codes on thermal transfer (ribbon) and thermal direct labels or
tags. The 9840 printer prints labels continuously (in one strip) or
on-demand (one label at a time).
You can print on die cut, black mark, or continuous supplies.
Continuous supply must be used in continuous mode. See
Appendix A, "Specifications," for more information about the
different supply types. See "Setting DIP Switches," to select your
supply type.
This chapter includes information about
u
unpacking the printer.
u
connecting the power cord.
u
connecting the communications cable.
u
using the printer’s control panel.
Audience
The Operator’s Handbook is for the person who prints and applies labels.
Unpacking the Printer
After you unpack the printer, you should have the 9840 printer, a power
cord, and a ribbon take-up core (may already be on take-up reel).
Keep the box and packaging material in case the printer ever needs repair.
Rev. A 10/98
Getting Started 1-1
9445 Printer Online Emulation
The 9840 printer supports 94x5 emulation. You can send 94x5
data streams to the 9840 printer.
Refer to your 9445 Programmer’s Manual for information about
94x5 data streams.
Ordering Programmer’s Manuals
The Packet Reference Manual, which describes how to create
format and batch packets for printing labels, how to configure the
printer online, how to diagnose printer error messages, and how
to perform other advanced techniques can be downloaded from
our web site. You can print this manual or order a hard-copy
version (part number TC9800PM).
Connecting the Power Cable
1. Plug the power cable into the socket. Plug the other end of
the cable into a grounded electrical outlet.
2. Turn on the printer. Press ( I ) to turn on and ( O ) to turn off
the printer.
For information about replacing the fuse, see Chapter 5, "Care
and Maintenance."
Establishing Communications
Before the printer can accept print jobs from the host, you must:
u
Connect the communication cable to the printer and to the
host.
u
Set the communication values on the printer to match those at
the host. (Only required if you are using the serial port.)
u
Make sure the printer is off before connecting the cable to the
communication port.
1-2 Getting Started
Rev. A 10/98
Ask your System
Administrator which
method you will use to
communicate with the
host:
Parallel Port
Serial Communication
9 to 25 pin cable
(Part #118364)
Power Cable
goes here
Serial Port
25 to 25 pin cable
(Part #118366)
Parallel Communication
IEEE-1284 or
Centronics® mode cable
(Part #118363) See
"Setting DIP Switches" for
more information.
Connecting the Communication Cable
Connect the communication cable into the appropriate port.
Secure the cable with the connecting screws (serial) or spring
clips (parallel).
If you are communicating with the host through the serial port,
make sure the printer’s communication values match those at the
host. The factory default values are 9600 Baud, 8 bit data frame,
1 stop bit, no parity, and DTR flow control.
The printer supports a baud rate up to 38400.
Make sure your host is capable of
communicating at the speed you select for the
printer.
Rev. A 10/98
Getting Started 1-3
Setting DIP Switches
To change the DIP switch settings, move the switches to
the desired position and then turn on the printer.
If you select Software Controlled, the parameters in
Packet F will override the communication settings.
Software Controlled uses the last sent Packet F settings
or the defaults. Turning on the printer activates the DIP
switch settings. Make sure the DIP switch settings
match the printer’s setup for ribbon or supply type.
Upper DIP Switches
12345678
Baud Rate
38400
19200
9600
4800
2400
1200
Software Control
Data Bits
7 Data Bits
8 Data Bits
Stop Bits
2 Stop Bits
1 Stop Bit
Parity
Even
Odd
None
Parallel Port
Centronics Mode
IEEE-1284
ON
ON
ON
OFF
OFF
OFF
OFF
ON
OFF
OFF
ON
ON
OFF
OFF
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
OFF
OFF
ON
OFF
OFF
ON
Communication settings at the printer must match those at the host.
Make sure your host is capable of communicating at the speed you
select for the printer.
1-4 Getting Started
Rev. A 10/98
Lower DIP Switches
Flow Control
XON/XOFF
RTS/CTS*
DTR
Diagnostics
Normal
Diagnostics Mode
Verifier
No Verifier
Verifier Installed
Supply Type
Die Cut or Edge Apt.
Black Mark (center)
Continuous
Center Apt.
Ribbon
Transfer
Direct
Feed Mode
Disable On-Demand
Enable On-Demand
* Requires a special cable.
12345678
OFF
ON
ON
OFF
OFF
OFF
OFF
ON
OFF
ON
OFF
OFF
ON
OFF
OFF
ON
ON
ON
OFF
ON
OFF
ON
Rev. A 10/98
Getting Started 1-5
Using the Control Panel
The control panel helps you check printer status, displays error
codes, and allows you to perform some
basic printer functions.
Printer Status Lights
Power: The printer shows
a steady green
light when it is on.
Supplies: The printer shows
a blinking amber
light when it is out
of labels or ribbon,
or when you have a
supply jam.
Paused: The printer shows a steady amber light when
paused.
The printer shows a blinking amber light when
there is a data, communication, or data
formatting error. See the status code box for
the error code.
Printhead
Release
Power
Supplies
Paused
Feed
Status Code
1 2 3
Pause Clear
1-6 Getting Started
The printer also shows a blinking amber light
when it’s ready to print a label in the
on-demand mode. See Chapter 4, "Printing,"
for more information.
Rev. A 10/98
Button Functions
Feed:
u
Prints a label in the on-demand mode.
u
Feeds a blank label if there is no print job.
u
Prints a label with error information that is
useful to your System Administrator if an
error is displayed.
u
Cuts the supply when pressed and held for
two seconds if a knife is installed.
Pause: Pauses the current print job or resumes a
paused print job.
Feed and Pause: Prints a test label when you press the buttons
at the same time.
Feed and Clear: Allows you to adjust print positions from
paused mode. See "Adjusting Print
Positions" in Chapter 4 for more information.
u
Clear:
Clears an error.
u
Cancels the current print job.
u
Cancels all queued print jobs if pressed
for two seconds.
To cancel a single or all queued print jobs, the printer must be in
paused mode before Clear is pressed.
Status Code Box
The status code box displays a three-digit error code to identify
any problem the printer may have. For a description of the
problem, look up the error code in Chapter 6, "Troubleshooting."
If there is no error, the display will be blank.
Rev. A 10/98
Getting Started 1-7
1-8 Getting Started
Rev. A 10/98
LOADING SUPPLIES 2
This chapter describes how to load:
u
a roll of supply
u
fan-fold supply
u
a roll of tag supply.
There are three types of supplies:
Thermal Direct specially treated thermal supplies that do not
use a ribbon for printing.
Thermal Transfer standard supplies that require a ribbon for
printing.
High Energy scratch, chemical, and temperature resistant
supplies that require a ribbon able to
withstand high temperatures. See "Using a
High Energy Ribbon" in Chapter 3 for more
information.
If you are using thermal direct supplies, do not load a ribbon.
If you switch from black mark to die cut supplies, make sure the
DIP switches are set correctly. The System Administrator can also
send the supply setup packet to change the supply type. Refer to
the Packet Reference Manual for more information about sending
the supply setup packet.
Rev. A 10/98
Loading Supplies 2-1
Loading Labels or Tags
Printhead Tab
Deflector Tab
Make sure the printer is configured for the correct supply type.
1. Open the cover.
2. Unlock the printhead by turning the retaining latch.
3. Lift printhead assembly using the printhead tab until the
assembly locks into place.
2-2 Loading Supplies
4. Place the roll of supply on the supply holder. Make sure the
supply unrolls from the top.
Do not pick up the printer
by the supply holder.
Rev. A 10/98
5. Adjust the supply holder guides so the sides barely touch the
Supply Holder
Guides
roll. Make sure the supply roll turns freely.
If you are using fan-fold supplies, place the supply stack
behind the printer, label side facing up.
6. Push down on the supply lever to unlock the supply guides.
7. Lay the label strip across the supply guide so that a few
inches extend past the front of the printer. Tuck the supply
under the nibs.
For fan-fold supplies, lay the label strip over the supply
holder and across the supply guide so that a few inches
extend past the front of the printer. Tuck the supply under the
nibs on the supply guide.
Rev. A 10/98
Loading Supplies 2-3
For tag supplies using the optional knife, feed the supply
through the knife. Make sure at least 0.5 inches of supply is
past the knife.
Ta g
8. Adjust the supply guides so they touch the supply. Push up
on the supply lever to lock the supply guides into place.
2-4 Loading Supplies
Nibs
Supply Lever
Rev. A 10/98
9. Hold the printhead assembly by the printhead tab while
pressing down on the printhead release.
10. Close the printhead by pressing down on the thumb well until
you hear it click into place.
Thumb Well
11. Close the cover.
12. Press Feed to position the supply under the printhead.
Rev. A 10/98
Loading Supplies 2-5
You may need to adjust the wide/narrow knobs depending on
the width of your supply. See Chapter 5, "Care and
Maintenance," for more information.
For Peel Mode:
In peel mode, the printer separates the backing paper from the
label. The next label is not printed until the completed one is
removed from the printer. Make sure the printer is configured for
on-demand mode and the correct supply type.
The minimum feed length is 1.5 inches for peel mode. Hold the
leading edge of peeled labels when printing on stock longer than
six inches. You must use non-perforated supplies for peel mode.
Follow the steps for loading supplies from the previous section.
Then, follow these steps after you close the printhead.
1. Remove the labels from the first 10 inches of the backing
paper.
2. Press down on the exit cover tabs to open the exit cover on
the front of the printer.
Exit Cover
2-6 Loading Supplies
Rev. A 10/98
Loading...