Monarch 9401, 9402 User Manual

Monarch 9401®/ 9402

Thermal Printers

Equipment Manual

Each product and program carries a respective written warranty, the only warranty on which the custome r can rely. Monarch reserves the right to make changes in the product and the programs and their availability at any time and without notice. Although Monarch has made every effort to provide complete and accurate information in this manua l , M onarch shall not be liable for any omissions or inaccuracies. Any update will be incorporated in a later edition of this manual.

WARNING

This equipment has been tested and f ound to comply with the l i m its f or a Class A di gital device, pursuant to Part 15 of the FCC Ru l es. These limits are des ig ned t o provide reasona bl e protection against harmful interfere nce when the equipme nt is op erated in a commerci al environment . This equipment generat es, uses, and can radiate radio frequency energy and, if not i nst al led and used in accordance with the instructi on m anual, may cause harmful interf erence to radio communicat i ons. O per ation of this equipm ent in a residential area is likely to cause harmf ul interfe re n c e in whic h case the user will be required to cor rect the interference at his ow n expense.

CANADIAN D.O.C. WARNING

This digital apparatus does not exceed the Class A lim it s f or radio noise emissi ons from digita l ap paratus set out in t he R adi o Interference Regulations of the Canadian Department of Communications.

Le présent appa reil numérique n’ ém et pas de bruits radioélectriques dépassant les limites applicables aux apparei ls numériques de l a classe A prescrit es dans le Régle m ent sur le brouill age radioélectrique édicte par le m i ni stère des Commu ni cat ions du Canada.

WARNING

The power cor d i s in tended to serve as t he di sconnect device. The socket-outl et shal l be near the equipm ent and shall be easil y accessible.

WARNUG

Der Stromver sorgungskabel di ent als abschaltvorr ic ht ung. Die Steckdose soll i n der Nahe der Einheit und liecht zungan gl ic h liegen.

Trademarks

Monarch, 9401 an d 9402 are register ed tradem arks of Monarch Marking Systems , Inc.

Table of Contents

1. Introduction....................................................................... 1

2. Installing the Printer ........................................................ 3

3. Using the Keys ................................................................. 5

On the Keypad ............................................................ 5

On the Computer Keyboard ........................................ 6

4. Loading Supplies.............................................................. 7

Supply Load i ng D iagram............................................. 8

Continuous Printing..................................................... 9

On-Demand Printing ................................................. 13

5. Loading the Ribbon........................................................ 19

6. Cleaning the Printhead an d Platen Roll er .................... 23

7. Replacing the Fuse......................................................... 25

8. Troubles hooting.............................................................. 27

9. Specifications.................................................................. 31

Printer......................................................................... 31

Supplies...................................................................... 32

9401/9402 Equipment Manual

1. Introduction

The 9401® (5-key keypad) and 9402 ® (21-key keypad) printers are available with a number of options:

• formats 54-69 (9402 only)

• formats 70-85 (9402 only)

• memory card

• memory expansion board

• computer keyboard

• scanner

• bat te r y pack

• ribbon take-up reel

• ribbon deliv ery spool

9401/9402 Equipment Manual

To install and use your printer , read all the sections of the manual tha t appl y. If your printer does not have

• take-up reels, skip "Continuous Printing."

• a ribbon delivery spool, skip "Loading the Ribbon. "

Backing Paper T ake-up Reel

Ribbon Take-up Reel

Ribbon Delivery Reel

You should also have these 9401/9402 man uals:

Operator’s Handbook

Explains how to enter data and print labels .

System Administrator’s Guide

Messages Manual

Explains format design, communicat i ons, da ta str u ct ure s, and how to send fo rmats and batch data on-li ne.

Lists off-line and on-line messages and what act i on you should take (if any).

2. Installing the Printer

1. Place the printer on a level surface.

RS-232 Cable

Keyboard Connector

CAUTION

Power Cord

Power Switch

The power switch must be Off while you connec t any cables to the pri nter.

2. If you are going to use the printer on-line, connect the RS-232 (on-line) cable as shown.

3. If you are going to use the optional Monarch computer keyboard, rem ove the keyboard from its separate shipping carton. Then, remove the plastic cap from the end of the keyboard ca bl e and connect it to the keyboard connector on the printer.

9401/9402 Equipment Manual

NOTE: The keyboard ca bl e i s mark ed with the word "TOP" to

help you connect it to the printer.

4. Connect the power cord to the socket as shown. Plug the other end of the cord into a

grounded

110VAC electrical

outlet.

3. Using the Keys

Both printers have a display (with two 16-character lines) and five function keys. The 9402 printer has 16 additional keys to allow off-line data entry. For information on printing data off-line, refer to the 9401/9402

Data Entry Keys (9402 Only)

On the Keypad

Operator’s Handbook

Function Keys (9401/9402)

Interrupts printing. Returns the display to the next higher

menu (when you press once).

Returns the display to the Main m enu (when you press and hold ).

Displays the next menu item. Displays the prev i ous menu item. Selects the disp la ye d menu i tem .

9401/9402 Equipment Manual

On the Computer Keyboard

You can attach an opti onal computer keyboard to the 9401 or 9402 printers. The computer keyboard looks something like this:

Some of the func tion keys on a computer keyboard correspond to the function keys on the printer keypad.

Function Printer Keypad Key Equivalent

F1 1 F2 2 F5 5 / F6 F9 9 F10

4. Loading Supplies

The 9401/9402 printers print on

• Tags, which can be fed out the exit chute in one strip (see

"Continu ous Printing"

• Labels, which can be fed out the exit chute:

− in one strip (see

"Continuous Printing"

− one at a time while the backing paper rewinds inside

NOTE:

the printer (see

On-demand printing

equipped with a take-up reel.

"On-Demand Printing

is available only on printers

").

9401/9402 Equipment Manual

Supply Loading Diagram

The illustration below shows the correct routing for supplies, ribbon, and backing paper.

NOTE: Guide the ribbon around the ribbon guide rollers

when loading.

Printed Supply

Front of Print er

Backing Paper

Ribbon

Ribbon Guide Rollers

Supply Platter

Supply Guide Roller

Supply Guide

4. Loading Supplies

Continuous Printing

1. Open the printer cover by lifting the handle and pulling it

completel y around the top of th e pr inter.

Printhead Lever

Handle

2. Move the pri nthead lever as sh own to open the printhead. NOTE: I f you are loading supplies for the first ti me, skip

steps 3 - 7. If you are replac ing supplies, foll ow all the steps.

9401/9402 Equipment Manual

3. If backing paper isn’t rewound on the backing paper

take-up reel, m anually rewind and remove the old supply roll.

Backing Paper Take-up Reel

NOTE: Change the ribbon when loading new supplies, if

necessary (s ee "Loading the Ribbon ").

4. If the backing paper is rewound on the backing paper take-up reel, l oosen the old supplies enough to tear the backing paper where shown. Manually rewind and remove the supply rol l .

Tear Backing Paper Here

Backing Paper Take-up Reel

4. Loading Supplies

5. Pull the wire cl i p off the backing paper take-up reel as

shown.

Wire Clip

6. Slide the backing paper off the wire clip.

7. Replace the wi re clip on the backing pap er take-up reel.

9401/9402 Equipment Manual

8. Slide the supply guide to the top of the supply guide roller.

9. Remove the seal from the new roll of supplies.

10. Remove the first label from the backing paper.

11. Place the roll of supplies on the supply platter.

Printhead Lever

Supply Guide Roller

Supply Sensor

Feed Mark

Supply Guide

12. Feed the supply through the supply sensor, past the

printhead, and up to the feed mark (re d line).

13. Slide the supply guide down the supply guide roller until it just touches the edge of the supply strip.

14. Close the printhead by turning the printhead lever as shown.

15. Close the printer cover.

4. Loading Supplies

On-Demand Printing

1. Open the printer cover by lifting the handle and pulling it

completel y around the top of th e pr inter.

2. Move the pri nthead lever as sh own to open the printhead.

Printhead Lever

Handle

NOTE: If you are loading supplies for the first time, sk i p

steps 3 - 7.

3. If backing paper is not rewound on the back i ng paper take-up reel, m anually rewind and remove the old supply roll.

Backing Paper Take-up Reel

9401/9402 Equipment Manual

4. If backing paper is rewound on the backing paper take-up

reel, loosen the old supplies enough to tear the backi n g paper where shown, then manual ly rewind and remove th e supply roll.

Tear backing paper here

Backing Paper Take-up Reel

5. Pull the wire cl i p off the backing paper take-up reel as

shown below.

Wire Clip

6. Slide the backing paper off the wire clip.

7. Replace the wi re clip on the backing pap er take-up reel.

4. Loading Supplies

8. Slide the supply guide to the top of the supply guide roller.

Front of Printer

Supply Sensor

Supply Guide

Printhead

9. Remove the seal from the new supply roll.

Supply Guide Roller

10. Remove the first label from the backing paper.

11. Place the supply rol l on the supply platter.

12. Feed the supply through the supply sensor, past the

printhead, and out the front of the pri nter.

13. Remove the labels from the first 10 inches (254 mm) of backing paper.

9401/9402 Equipment Manual

14. Loop the backing paper back through the platen unit as

shown.

Platen Unit

15. Remove the wire clip from the backing paper take-up reel .

Backing Paper Take- up Reel

Wire Clip

16. Wrap the backing paper around the backing paper take-up

reel as shown.

17. Slide the wire clip over the backing paper and backing paper take-up reel.

4. Loading Supplies

18. Slide the supply guide down the supply guide roller until it

just touches the edge of the supply.

Printhead

Supply Guide

Lever

19. Close the printhead by turning the printhead lever as

shown.

20. Close the printer cover.

9401/9402 Equipment Manual

5. Loading the Ribbon

1. Open the cover by lifting the handle and pulling it

completel y around the top of th e pr inter.

2. Move the pri nthead lever as sh own to open the printhead.

Printhead Lever

Handle

3. Rewind the supplies back onto the roll. If backing paper is

rewound on the take-up reel, tear it as described in "Loading Supplies."

NOTE: I f you’ve loaded a ribbon, follow steps 4, 5, and 6.

If there is no ribb on, skip to step 7.

9401/9402 Equipment Manual

4. Remove the old ribbon by pulling the wire clips as shown.

Delivery Reel

Wire Clip

Ribbon Take-up Reel

5. Remove the ribbon cores from the wire clips and discard

them.

6. Place the wire c l i ps back on the ribbon take-up reel and delivery reel.

7. Remove the new ri bbon from the packa ge.

8. Place the full delivery core on the delivery reel as shown. NOTE: The delivery reel feeds the ribbon in a

clockwise

direction. The ribbon take-up reel w i nds the ribbon in a

counterclockwise

direction.

5. Loading the Ribbon

9. Guide the ribbon down between the printhead and the

front of the printer and around the rollers as shown.

Delivery Core

Take-up Core

Ribbon Take-up Reel

Printhead

10. Place the take-up core (empty cor e) on the ribbon take-up

reel.

11. Gently slide the ribbon cores onto the reels while guiding the ribbon around the printhead.

12. Press down firml y on the cores to ensur e they are seated on the ribbon reel bases.

9401/9402 Equipment Manual

13. Manually turn the ribbon take-up reel as shown until the

ribbon is tight.

bunched

Make sure the ribbon is not wrinkled or

Ribbon Take-up Reel

14. Slide the supp ly through the printhead and up to the feed

mark, as described in "Loading Supplies."

15. Close the printhead by turning the printhead lever as shown.

Printhead Lever

16. Close the printer cover.

6. Cleaning the Printhead and Platen Roller

WARNING

Turn the power Off and unplug the cord before cleaning.

1. Open the cover by lifting the handle and pulling it

completel y around the top of th e pr inter.

2. Move the pri nthead lever as sh own to open the printhead.

Printhead Lever

Handle

3. Wind the supplies back onto the su pply roll. If backing

paper is rewound on the backing paper take-up reel, tear it as described in "Loading Supplies."

4. Remove the ri bbon, if one is loaded . See "Loading the Ribbon" in this m anual.

9401/9402 Equipment Manual

5. Lightly moisten a cotton swab with rubbing alcohol.

Printhead

Platen Roller

6. Rub the swab up and down the printhead as shown.

Clean the platen roll er the same way.

7. Re-load the supply roll and ribbon, if necessary.

8. Close the pr i nthead.

9. Close the pri nter cover.

10. Turn the power On.

11. If printing is not improved, call Service toll free at the

number on the bac k c over of this manual.

7. Replacing the Fuse

CAUTION

As a safety measure, be sure to turn the printer Off and unplug the power cord.

1. Turn the printer Off and unplug the power cord.

Fuse

Power Switch

Cover

Facing the back of the printer, press and turn the fuse cover as show n unti l i t pops out.

3. Pull the fuse out of the cover.

4. Insert a 1.5 amp, 250V slow bl ow fuse into the fuse cover and push until the fuse is fully seated.

9401/9402 Equipment Manual

5. Line up the notches in the fuse cover with the slots in the

receptacle and insert the fuse.

6. Push the fus e cove r an d tur n as shown unt i l it locks in plac e.

7. Plug in the power cord.

8. Troubleshooting

If you have a probl em that isn’t listed, see the 9401

Manual

or call Monarch Service.

Problem Corrective Action

The display is blank after you turn On the printer.

The machine continuously feeds supplies without printing.

Printed data wraps around or is partially lost.

Printed data becomes misaligned.

Turn the printer Off and make sure the power cord is properly plugged into the printer and a

grounded

Check the fuse and replace it, if necessary (refer to "Replacing the Fuse"). If the problem continues, call Service.

Turn the machine Off and check the supply path. Make sure the supply is fed through the supply sensor and the supply guide touches the top edge of the supply.

Be sure the supply roll is loaded correctly on the supply platter.

Load the correct supply size.

Make sure the supplies are loaded correctly.

110VAC receptacle.

Messages

The printer doesn’t print. If you haven’t loaded a ribbon, load

one. If you have loaded a ribbon, load it correctly.

Make sure you have "direct" supplies loaded if you are printing without a ribbon.

Load the correct supply size. Adjust the print position. Check the print contrast setting.

9401/9402 Equipment Manual

Problem Corrective Action

Printing is compressed or distorted.

Printing has shadows or

Clean the printhead and platen roller.

Clean the printhead.

smears.

Lower the print contrast. Change supplies to thermal direct

or thermal transfer. Reload the ribbon correctly.

Light printing. Change supplies to thermal direct

or thermal transfer. Reload the ribbon correctly. Raise the print contrast.

Heavy printing. Clean the printhead.

Lower the print contrast. Change supplies to thermal direct

or thermal transfer.

Voids in the printing. Clean the printhead.

Clean the platen roller.

Change supplies to thermal direct or thermal transfer.

Reload the ribbon correctly.

Problem Corrective Action

8. Troubleshooting

"Check Ribbon" message appears.

"Out of Paper" message appears.

No response from the computer keyboard.

Check to see if there is no ribbon or the printer is at the end of the ribbon. In either case, replace the ribbon.

The ribbon is jammed. Check the ribbon path and reload the ribbon, if necessary.

Replace the supply roll, if it is empty.

Make sure the supplies are loaded correctly.

Turn the printer Off. Make sure the keyboard cable is firmly seated in the socket. Turn the printer On.

9401/9402 Equipment Manual

9. Specifications

Printer

Length: 16.5 inches (419 mm) Width: 10.5 inches (267 mm ) Height: 9 inches (229 mm) Weight: 15.5 lbs. (7.05 kg) Shipping Weight: 22 lbs. (10 kg) Power: Domestic: 115 VAC, 80W, .7A, 60 Hz.

International: 220 VAC, 80W, .35A, 50 Hz. Fuse: 1.5 amp, 250V slow blow Norma l operation: 8 hrs. per day, not to exc e ed 40 hrs.

per 7 days Display: Liquid crystal display with 2 lines

16 char a c ters per line Printhead: Thermal

2 inches wide (51.0 mm / 384 dots)

192 dots/inch (7.5 dots/m m ) Printing method: Thermal transfer (ribbon)

or Ther m al direct Ribbon type: Black Temperature: Operating

Thermal Transfer: 40˚F to 95˚F (4˚C to 35˚C)

Thermal Direct: 40˚F to 1 10˚F (4˚C to 43˚C)

Storage

15˚F to 120˚F (-10˚C to 49˚C)

9401/9402 Equipment Manual

Relativ e humidity: Operating 10% to 80% (no c ondensation)

Storage 5% to 90%

Ribbon widths: 1.26 inche s (32.0 mm)

1.57 inches (39.8 8 m m)

2.10 inches (53.3 4 m m) Ribbon lengt h: 308.4 feet (94 meters) Ribbon stora ge: 41˚F to 95˚F (5˚C to 35˚C). DO NOT leave

ribbons in di rect sunlight, hi gh tem peratures,

or high humidity. Print speed: 2 inches (51.0 mm) per second Print image

length: (9401) the first 6 inches of the tag (153 mm)

(9402) the first 4 inches of the tag (102.0 mm) width: 2 inches

Supplies

Supply types: Thermal transfer or thermal direct

(tags or label s) Width: Maximum 2 .5 i nches (63.5 mm)

Minimum 0.75 inches (19.05 mm) Length: Maximum 9 inches (228.6 mm)

Minimum 0.75 inches (19.05 mm) Supply thic kness: Maximum 10 mil

Minimum 6 mil Roll diameter: Inside diameter: 3 inches (76.2 mm)

Outside di am eter: 6.75 inches (171.45 mm)

For supplies , serv ice , or assi st ance ca ll :

TOLL FREE: 1-800-543-6650 (In the U.S.A.) 1-800-263-4650 (In Canada)

Published by Technical Communications Department.

Printed in the U.S.A.

Monarch 9401, 9402 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual