Mocet IP3092-D, IP3092L-D, IP3092-DE, IP3092L-DE User Manual

MOCET

CommunicatorTM

IP3092-D/ IP3092L-D /

IP3092-DE / IP3092L-DE

User Manual

Copyright © 2014, All Rights Reserved.
Ver: R05 D/C: 103-0326

MOCET Communicator DECT IP3092D Series User Manual

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FCC Statement

This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions in this manual, may cause
interference to radio communications. This equipment as been tested and found to
comply with the limits for a Class B computing device pursuant to Subpart J of Part 15
of FCC rules, which are designed to provide reasonable protection against radio
interference when operated in a commercial environment. Operation of this equipment
in a residential area is likely to cause interference, in which case the user, at is own
expense, will be required to take whatever measures are necessary to correct the
interface.

CE Declaration of Conformity

This equipment complies with the requirements relating to electromagnetic
compatibility, EN55022 class B for ITE and EN 50082-1. This meets the essential
protection requirements of the European Council Directive 89/336/EEC on the
approximation of the laws of the Member States relating to electromagnetic
compatibility.

A & C Tick Declaration of Conformity

This equipment complies and passed tests preformed according to AS/NZS CISPR
22-2009 Class B and complies with AS/ACIP S004-2008. As well as the DECT
compliance passed CISPR 22, S004, EN301 406:CE, and EN 301 489-1-6:CE
requirements.

Environment

The phone you have purchased, as well as any used batteries must not be disposed of
with household waste. You should return these to your distributor if they are to
replaced or dispose of them in an approved recycling center.

Trademarks

iPad™, iPod™, iPhone™, iPad2™, the new iPad™, iTunes™, iOS™, Safari™,
AirplayTM and Facetime™ are registered trademarks of Apple Inc., USA. All other
company, brand and product names, like Metaswitch™, Broadsoft™, Freeswitch™
and Asterisk™ are registered trademarks of their respective owners.

WARNING!

1. Read these installation instructions carefully before connecting the IP phone to its power

2. To reduce the risk of electric shock, do not remove the cover from the IP phone or attempt

to dismantle it. Opening or removing covers may expose you to dangerous voltage levels.
Equally, incorrect reassembly could cause electric shock on re-use of the appliance.

3. Do not expose the IP Phone to Fire, direct sunlight or excessive heat.

4. Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with

water.

5. Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.

6. You may clean the IP phone using a fine damp cloth. Never use solvents (such as

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trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD
screen. Never spray the phone with any cleaning product whatsoever.

7. Take care not to scratch the LCD screen.

8. The IP phone is designed to work in temperatures from 5

o

C to 40oC.

9. The IP phone must be installed at least 1 meter from radio frequency equipment, such as

TVs, radios, hi-fi or video equipment (which radiate electromagnetic fields).

10. Do not connect the LAN/PC port to any network other than an Ethernet network.

11. Do not attempt to upgrade your IP phone in an unstable power environment. This could

cause unexpected issues.

12. Do not work on the system or connect or disconnect cables during lightning storms.

13. Children don't recognize the risks of electrical appliances. Therefore use or keep the phone

only under supervision of adults or out of the reach from children.

14. No repair can be performed by the end user, if you experience trouble with this
equipment, for repair or warranty information, please contact your supplier.

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Table of Content

ABOUT THIS MANUAL...................................................................................................7

1. INTRODUCTION.......................................................................................................7

1.1. COMMUNICATOR FEATURES................................................................................................................ 8

1.2. OPERATING MODES AND REQUIREMENTS............................................................................................ 9

1.3. HARDWARE INSTALLATION.................................................................................................................. 9

1.3.1. Set Up the Communicator: ............................................................................................................................ 10

1.3.2. Connect the Power: ....................................................................................................................................... 10

1.3.3. Booting Up : ..................................................................................................................................................11

1.3.4. InsertingThe iPad:......................................................................................................................................... 11

1.3.5. Setup DECT Handset Connection: ................................................................................................................12

1.3.6. Other Ports Support: ..................................................................................................................................... 12

1.4. APPEAR ANCE AND FUNCTION DESCRIPTION ...................................................................................... 12

1.4.1. I/O Port Functions: .......................................................................................................................................13

1.4.2. Communicator Key Functions .......................................................................................................................15

1.4.3. LED Function Description ............................................................................................................................16

2. GETTING START ...................................................................................................17

2.1. TUNING ON COMMUNICATOR AND CONNECTING IPAD ......................................................................... 17

2.2. SOFTWARE INSTALLATION ................................................................................................................ 17

2.2.1. Instlling IP Commader ..................................................................................................................................17

2.2.2. Inserting iPad into Apple 30-pin or 8-pin lightning Connector: ...................................................................18

2.2.3. Audio Routing over Bluetooth or Apple connector:.......................................................................................18

2.2.4. Using Other iPad apps with the Communicator............................................................................................ 20

2.3. IP COMMANDER OVERVIEW .............................................................................................................. 23

2.3.1. Running the IP Commander App................................................................................................................... 24

2.3.2. Settings ..........................................................................................................................................................24

2.3.3. Audio System Control ....................................................................................................................................25

3. BASIC PHONE SETTING.......................................................................................28

3.1. USING COMMUNICATOR WITHOUT IP COMMANDER ............................................................................ 28

3.2. USING THE IP COMMANDER APP ....................................................................................................... 28

3.2.1. Communicator Hard Keys .............................................................................................................................29

3.2.2. IP Commander Function Keys and Buttons...................................................................................................30

3.2.3. Screen Icons...................................................................................................................................................31

3.3. COMMON TERMS .............................................................................................................................. 32

3.3.1. Lines ..............................................................................................................................................................32

3.3.2. Calls............................................................................................................................................................... 32

3.3.3. Registration ...................................................................................................................................................33

3.3.4. Caller ID........................................................................................................................................................ 33

3.4. CONFIGURING YOUR IP PHONE ......................................................................................................... 34

3.4.1. Network Setting..............................................................................................................................................34

3.4.2. Line Setting....................................................................................................................................................34

3.4.3. Phone Setting................................................................................................................................................. 35

4. BASIC CALL FEATURES ......................................................................................38

4.1. PLACING A CALL .............................................................................................................................. 38

4.2. ANSWERING A CALL ......................................................................................................................... 39

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4.3. REJECTING A CALL........................................................................................................................... 39

4.4. ENDING/HOLDING/RESUMING A CALL ................................................................................................ 40

4.5. MUTE AND UN-MUTE A CALL............................................................................................................. 40

4.6. REDIALING A NUMBER ...................................................................................................................... 40

4.7. SETTING UP A CONFERENCE CALL .................................................................................................... 40

4.8. TRANSFERRING A CALL .................................................................................................................... 41

4.8.1. Blind Transfer................................................................................................................................................ 41

4.8.2. Attended Transfer ..........................................................................................................................................41

4.9. FORWARDING A CALL ....................................................................................................................... 42

4.10. BLOCKING A CALL ............................................................................................................................ 42

4.11. PROGRAMMABLE KEYS SETTING....................................................................................................... 43

4.12. USER CUSTOMIZATION...................................................................................................................... 45

4.13. WEB USER INTERFACE ..................................................................................................................... 45

4.14. REBOOT COMMUNICATOR ................................................................................................................. 46

5. DECT HANDSET OPERATION..............................................................................47

5.1. DECT HANDSET REGISTER .............................................................................................................. 47

5.2. ECT HANDSET DEREGISTER............................................................................................................. 48

5.3. INTERCOM CALL ............................................................................................................................... 49

5.3.1. Base to DECT handset Intercom call ............................................................................................................49

5.3.2. DECT to Base or DECT to DECT Intercom call...........................................................................................49

5.3.3. Paging DECT Handset ..................................................................................................................................50

5.4. SIP LINE CALL CONFIGURATION ....................................................................................................... 50

5.4.1. DID Setting.................................................................................................................................................... 51

5.4.2. Hunting Group & Ring Group Settings ......................................................................................................... 52

5.5. OUTGOING CALL CONFIGURATION .................................................................................................... 53

6. VOICEMAIL BOX IN MINI-PBX..............................................................................55

6.1. VOICEMAIL SETTINGS ....................................................................................................................... 55

6.2. READ VOICEMAIL MESSAGES............................................................................................................. 55

6.3. RECORD GREETING MESSAGE .......................................................................................................... 57

7. CONTACTS ............................................................................................................58

7.1. ADD A CONTACT .............................................................................................................................. 58

7.2. EDIT A CONTACT .............................................................................................................................. 59

7.3. DELETE A CONTACT ......................................................................................................................... 60

7.4. BUILD A CONTACT GROUP................................................................................................................ 60

7.5. ADD CONTACTS INTO A GROUP......................................................................................................... 60

7.6. MAKE A CALL TO A CONTACT ............................................................................................................ 61

8. CALL LOGS ...........................................................................................................62

8.1. DELETE CALL LOGS ......................................................................................................................... 62

8.2. RE-DIALING A CALL FROM A CALL LOG............................................................................................... 62

8.3. ADD A LOG TO CONTACTS LIST ......................................................................................................... 63

9. ADVANCED FEATURES .......................................................................................64

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9.1. LOGIN TO THE WEB INTERFACE.......................................................................................................... 64

9.2. CHANGING THE USER PASSWORD ..................................................................................................... 65

9.3. VIEWING PHONE INFORMATION ON WEB USER INTERFACE ................................................................. 65

9.4. CONFIGURING PHONE SETTINGS ....................................................................................................... 66

9.5. MANAGING PROGRAMMABLE KEYS................................................................................................... 68

9.6. CONFIGURING SIP LINE SETTINGS .................................................................................................... 69

9.7. CONFIGURING SYSTEM SETTINGS ..................................................................................................... 70

10. PHONE FIRMWARE UPGRADE ........................................................................72

11. USING USB DEVICES WITH YOUR PHONE.....................................................73

11.1. USB KEYBOARD .............................................................................................................................. 73

11.2. USB WLAN DONGLE....................................................................................................................... 73

12. TROUBLESHOOTING ........................................................................................74

13. GLOSSARY ........................................................................................................75

13.1. ACRONYMS ...................................................................................................................................... 75

13.2. TERMINOLOGY.................................................................................................................................. 76

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About this Manual

This document is the User Manual for MOCET Communicator DECT serial models.
Not all the features listed or described in this manual are available for the model you
purchased. If you are not sure of what features are available on your Communicator,
please contact your system or network administrator, or the service provider from
whom you recieved this product. They may customize some features on the product
so that some features are not readily available or accessible by user. For information
about advanced settings and management of the Communicator, please refer to the

Communicator IP3092-D Series Administrator Manual.

1. Introduction

The MOCET Communicator™ IP3092-D series is an innovative accessory for the
Apple™ iPad™ that will enable you to use your iPad as your DECT phone system and
an powerful video conferencing station with popular applications including Skype™,
Cisco Jabber™, etc. With the addition of the MOCET™ IP Commander™ app from
Apple™ App Store™ free download, you can create amazing phone system, and gain
high quality phone service by subscribing to a compatible VoIP service (available
separately).

Use the high definition audio-enabled handset and speakerphone on the
Communicator to enhance your communication and ensure privacy and comfort. For
office use, an external microphone pair can be attached to improve the conference call
experience. The enhanced dynamic range stereo speakers make listening to music
and watching music a more engaging experience. Besides, the wireless DECT
supports higher qualility wideband communications for handset user. It is based on
2nd generation specification, CATiq2.0 of DECT technology.

The Communicator stand is adjustable between 30º and 75º, allowing you to find the
most convenient viewing angle for watching movies or participating in video
conferences. The Communicator can fast charge and power your iPad for all day work
and play, and the USB port can charge an additional iPhone or other mobile device.

A Bluetooth-enabled iPad / iPhone / Android Pad / mobile phone can be paired with the
Communicator allowing calls to be directed to the handset or speakerphone for better
call quality and comfort as well. One USB host port and one micro-SD port on the
Communicator allow user to connect USB WiFi dongle, memory devices, keyboard or
other supported peripherals.

The integrated DECT base station on Communicator’s IP3092-D / IP3092L-D and
IP3092-DE / IP3092L-DE models can support up to five Euro DECT or USA DECT 6.0
handsets, configured as an embedded mini PBX system which performs rich features,
such like call transfer, call forward, on-phone conferencing, DID (Direct Inward Dialing),
hunting group, multiple ringing group, voice mail system and more (such like *
auto-attendant, etc.) for DECT handset users.
.
Two fast Ethernet ports on IP3092-D and IP3092L-D models allow you to connect your
computer as a pass-through to your network, requiring only one Ethernet to your

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switch or router for both, while IP3092-DE and IP3092L-DE models support Gigabit
Ethernet higher speed connectivity.

The following table shows the main differences among the Communicator DECT
Models:

Communicator Model IP3092-D IP3092-DE IP3092L-D IP3092L-DE

Apple Connector Type 30-pin 30-pin 8-pin 8-pin

iPad Model Support iPad 1, 2, 3 iPad 4, iPad Air, iPad mini/2

Ethernet Support (2-ports) 10/100M 10/100/1000M 10/100M 10/100/1000M

HD handset and speakerphone Y Y Y Y

DECT Base Station Y Y Y Y

Support GAP and CAT-iq2.0 HS Y Y Y Y

Bluetooth Stereo Music/Voice Y Y Y Y

Embedded VoIP phone Y Y Y Y

1.1. Communicator Features

Features

 Embedded SIP VoIP engine in MOCET Communicator
 Embedded DECT base station in Communicator for wireless handsets
 Support audio thru iPad connector and BT channels
 Good for VoIP call, Social Media, Music/Movie play, and office/ family video

conferencing

 Embedded small PBX system supports with up to 4 x 6 switching capability
 Fully compatible with iPad models
 More enjoyable iTunes music and conferencing experience with acoustically

tuned stereo speaker system

 Enhanced privacy, voice quality and calling comfort with HD handset
 Superior wide-band voice system with hardware-based noise suppression and

echo cancelation for crystal phone calls

 Play and work all day with the built-in fast charger for iPad and a second mobile

phone

 3.5mm headset port for use with your existing iPad or iPhone headset
 Wide adjustable viewing angles (30

o

to 75o) to improve comfort and convenience

for movie and video conferencing applications

 Pair your iPhone or other mobile phone over Bluetooth to use the speakerphone

and HD handset for playing music and making/receiving phone calls

 Can store the voice mails, ringtones, and new firmware into Micro-SD card
 Support IP Communicator APP for base phone call operation and system

configuration

 Support firmware Auto-upgrade through the APP download and USB port
 Support the auto-provisioning thru subscription (available separately)
 Optional USB WiFi 11n/g/b dongle can change to wireless VoIP communication

link

 The major DECT PBX functions include:

- Conferencing, Call Transfer, Call Forward, Call Hold

- DID Call (Direct inward dialing)

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- Hunting Group with sequence of handsets

- Ringing Group

- VoiceMail box

Front Panel Buttons

 Volume control
 Speaker
 Mute
 Handset
 Home
 Hotline (for emergency calls)

Rear and Side Panel Connectivity

 Headset port with 3.5mm port



RJ-9 external microphone extension (audio in)



Ethernet LAN port



Ethernet PC pass-through port



DC power port



USB 2.0 port



Micro SD card reader



Apple connector (30-pin or 8-pin, supports all iPad™ models)

Power Supply

 Input : AC100~240V, 50~60Hz, 1.0A
 Output : DC12V, 2A with connector 2.5mmФ

1.2. Operating Modes and Requirements

The Communicator can operate in two modes;

 iPad App mode… where the user can make and receive calls using FaceTime™ ,

Skype™, Hookflash™, Bria™ for iPad and other social media or communications
apps running on the iPad



IP Commander mode… where the user can make and receive calls using the
MOCET™ Commander™ App, available from the Apple™ app store

The Communicator is configured by default in iPad App mode. When operating in iPad
app mode, the iPad is connected to internet via iPad built-in WiFi and run with
general social medial communication apps or other vendors’ VoIP services or IP PBXs
soft clients. When operating in IP Commander mode, the Communicator must be
connected to a wired Ethernet LAN to register to a VoIP service or an IP PBX.

1.3. Hardware Installation

The Communicator comes with all the accessories needed to get going right away.
Included in the box are Quick Guide, the handset, handset cord, power supply adapter,

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and an Ethernet cable. Please check on the Communicator and proceed with the
following sections of this User Manual.

1.3.1. Set Up the Communicator:

1. Unpacking the package box; place the Communicator on the table and turn its
stand to a proper angle (say 45 degree, please see Figure 1).

2. Then connect the handset to the curly handset cord first and plug the other end of
the cord to the phone jack marked HAND on the rear panel of the
Communicator. Please refer to the Figure 2 and the back shell ports of the
Communicator.

3. With an included CAT-5 Ethernet cable, connect Communicator to an Ethernet
port on a Switch from its LAN port , where it is connected to office LAN or
Internet.

4. To eliminate the requirement for multiple Ethernet cables to a user’s location, the
user’s computer can be connected to the network through the second Ethernet PC
port on the Communicator if required.

Figure 1. To Set up the Communicator with a proper stand angle

[Remark]:

In the carton the hinge of Communicator stand is set at 0o. To adjust the
stand position, open the hinge by pulling firmly out from the stand. The
first position of hinge is placed at 30 o. Then you can adjust the stand
angle at any position from 30 o to 120 o, so that you can find the most
convenient viewing angle.

1.3.2. Connect the Power:

 Then plug the barrel plug of the included power adapter to the port marked

12VDC. Make sure you use the right power adaptor with a label showing 12V and
2A.

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 Then plug in the other end of power adaptor to an AC power outlet. The LEDs on the

Communicator will illuminate momentarily and then the Communicator will boot.

Figure 2. The Back Panel of the Communicator and How To Connect

1.3.3. Booting Up:

The Communicator will take about two minutes to boot. When the Communicator is
booting up, the blue-green LED (MWI) indicator on the top of the unit will illuminate.
Please don’t insert the iPad into the Communicator untill the MWI LED is extinguished.

1.3.4. Inserting the iPad:

 Except iPad 1, keep the add-on tray in the dock for iPad 2, iPad 3, and iPad4.

(For iPad Air, and iPad mini, you may need another add-on tray, please contact
your supplier). To dock the iPad 1, remove the add-on tray first. (See figure
below).

 By sliding your iPad into the front bezel slot will cause the battery signal showed

on the upper right corner of the iPad screen to be changed from to .
Then the Communicator is ready for operation.

Figure 3. Add-on Tray

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Note: You do not need to remove the Add-on tray unless you want to use the

Communicator with an iPad 1.

1.3.5. Setup DECT Handset Connection:

Please refer to Chapter 5: DECT Handset Operation of this manual for DECT Handset
configuration and operation.

1.3.6. Other Ports Support:

External Mic : this is for voice conferencing use with a VoIP service or IP PBX;

requires the purchase of an optional desktop microphone set from MOCET.

Console port : this is reserved for engineering service only.

PC and LAN Ethernet ports : Allows the Communicator to be connected to a LAN or

the Internet for VoIP or IP PBX use.A CAT-5 Ethernet cable is provided in the box to
connect the Communicator to an port on an Ethernet switch from its LAN port ,. To

eliminate the requirement for multiple Ethernet cables to a user’s location, the user’s
computer can be connected to the network through the second Ethernet PC port

on the Communicator; 

Note: 1. you do not need to connect the Communicator to your network if do not intend
to use the MOCET IP Commander app to connect to a VoIP service or IP PBX. 2. For
better IP Commander App performance, it is highly suggested to connect iPad WiFi to
an stable less traffic AP (Wireless Access Point) and make sure this AP is located in
the same network subnet of wired Ethernet LAN.

1.4. Appearance and Function Description

Before inserting the iPad to the Communicator, please check if you need the add-on
tray for your iPad device (iPad 2, iPad 3, or iPad 4). The figure below shows the
Add-on tray can be removed or slided in easily.

Users of the new thinner iPad Air or
iPad mini can use a coming version(*) of Communicator (IP3092L-D and IP3092L-DE
models) which comes with a new tray support

. (*please contact your supply for

availability).

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Figure 4. The Communicator Front Appearance and Add-on Trays

1.4.1. I/O Port Functions:

The front, rear and side views of the Communicator with the location of all connectors
are shown in the following figures and the description of I/O ports and connectors are
listed in the table below. Refer to their locations in Fiture 5 and 6.

NO. Port Description of I/O Port

1 iPad Docking Port Apple connector for iPad on the front shell

 IP3092-D / IP3092-DE: with Apple 30-pin connector
 IP3092L-D / 92L-DE: with Lightning 8-pin connector

2 Handset Port RJ9 jack for attaching handset with curly phone cord

3 Microphone Input Port RJ9 jack to connect an external microphone for hands

free (conferencing) mode

4 Ethernet LAN Port IP3092–D / 92L-D: RJ45 10/100M Ethernet port

IP3092-DE / 92L-DE: RJ45 10/100/1000M Ethernet port

5 Ethernet PC Port IP3092–D / 92L-D: RJ45 10/100Mbps Ethernet port

IP3092-DE / 92L-DE: RJ45 10/100/1000M Ethernet port
6 12VDC Power In 2.5mm Jack for external power adapter
7 Console Port 4-pin header for engineering service port

Note: This port is not necesary for general user.

8 Kensington Lock hole For user to lock up the Communicator against stealing

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9 Micro SD Card Port For Communicator local use only (upgrade image,

configure, voice mails, melody, IVR greeting, etc.
10 USB 2.0 Host Port For Communicator local use only: Allows to support

memory, keyboard and peripheral device to be

connected to the Communicator.
11 WiFi AP Router Port Reserved for future WiFi accessory support
12 Wiring Duct For inserting curly handset cord into the slot
13 Headset Port 3.5mm jack for standard Apple ear buds or headset

Figure 5. The Apple 30-pin or Lightning Connector for docking

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Figure 6. I/O Ports on Back Shell and Sides

1.4.2. Communicator Key Functions

Key Description

Hotline

Press this key to make an emergency call whether the iPad is
attached or not; requires subscription to VoIP service or
connection to an IP PBX. A red LED is used to indicate its status

Home

Press this key to bring IP Commander app immediately to the
forefront. A blue LED is used to indicate its status

Speakerphone

Press this key to enable or disable the Speakerphone; a blue
LED is used to indicate status

Mute

Press this key to mute a call (the other party will not be able to
hear you when making a phone call by using communication
APP)

Headset

Press this key to enable or disable the Headset feature;

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Volume Rocker

Volume control keys to adjust volume of Handset Receiver,
Handset DTMF output, Handset Ring output, Headset Receiver,
Headset DTMF output, Headset Ring output, Speakerphone
output, Speakerphone DTMF output and Speakerphone Ring
output

1.4.3. LED Function Description

The following table describes all functions of LED indicators:

LED Color Status Description

Off Communicator has booted OK

Message Waiting
Indicator

Blue

Steady The Communicator is booting or updating

Steady System is under upgrade or abnormal state

Red

Fast Flashing Network is disconnected
Steady Support HD audio quality.

Handset

Blue

Off HD audio quality not supported

Off Normal condition

Home

Blue

Steady On N/A

Speakerphone

Blue

Blue-green LED indicates that speakerphone is enabled

Mute

Blue

Blue-green LED indicates that “Mute” is enabled

Headset

Blue

Blue-green LED indicates that the headset feature is enabled

Hotline

Red

By default, the red LED is off. When user makes an emergency
call, the LED will light up.

Note: To activate the Hotline function, please configure it in the IP Commander

TM

app or web user interface of the Communicator

TM

. The location address of
Communicator and up to 3 emergency phone numbers may be programmed.
For instance,

911 at Line 1-408-123-4567 (Police station)
1-555-111-2222 at Line 1-230-765-4321 (Office Security)
1-666-333-4444 at Line 1-230-765-4321(Building Security)

For a more detailed discussion of the Hotline feature, refer to the Basic Operation
Guide.

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2. Getting Start

At first time when you unpack the IP3092 Communicator package, please follow the
following steps to power on the machine, install IP Commander and start up the VoIP
function in your IP3092-D series Communicator.

2.1. Tuning on Communicator and Connecting iPad

When you power on the IP3092 Communicator, please follow the following steps to
connect your iPad properly:

Step 1: Following the hardware install section of IP3092 Communicator Quick User

Guide, connect all Ethernet cables and power adaptors properly;

Step 2: Then power on the IP3092 Communicator, but do not plug your iPad at this

instance;

Step 3: Wait for the completion of Communicator power-on process. The power-on

process will take about two minutes. The blue message waiting indicator
(MWI) LED on the top of the IP3092 Communicator will be steady on during
the booting period. When the LED goes off, the power-on process
completed and the IP3092 Communicator is ready for use.

Note: For iPad 1 user, please remove
the add-on tray before inserting the iPad 1
to the Communicator

2.2. Software Installation

2.2.1. Installing IP Commader

After the Communicator has booted up successfully, you may insert your iPad into the
Communicator. Then the Communicator will scan the iPad to determine whether it
has been connected to the Communicator before and whether it has the Commander
app installed. If this is the first time you connect your iPad to the Communicator (have
no IP Commander app in iPad), a dialog box will display, saying “This accessory

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requires an application you do not have” and “Would you like to install it from App
store?”

Please press the “Yes” button, the iPad will take you to the app store to download the
IP Commander app and then you can install it in your iPad. If more than one iPad is
required with this Communicator, the process will be repeated for each new iPad
connected.

Notes: To link to Apple App Store, you iPad must link to the Internet via Mobile (3G

or 4G) or Wi-Fi networks.

2.2.2. Inserting iPad into Apple 30-pin or 8-pin lightning Connector:

Charging: When the Communicator powers on and is ready, and the iPad is inserted

all the way into the 30-pin or 8-pin lightning connector, the iPad will start charging. In
addition, the user can charge his iPhone or other mobile phone by connect it to the
USB port on the right side of the Communicator.

Adjusting the stand angle for video or conference calling: The user can adjust the
screen angle by holding the stand and the base unit and opening or closing the stand
to a comfortable angle, ranging from 30º to 75º.

Audio routing: By default, all audio from a connected iPad plays through the Apple
30-pin or 8-pin lightning connector to the speakers, handset or headset of the
Communicator

2.2.3. Audio Routing over Bluetooth or Apple connector:

By default, all audio from a connected iPad plays through Apple 30-pin or 8-pin
lightning connector to the speakers, handset or headset of the Communicator. In this
mode, all apps can take advantage of the HD handset and super-wideband stereo
speaker system.

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The Communicator supports Bluetooth 2.1 EDR and the A2DP audio profile for a
wireless connection to the iPad’s audio system.

You can pair your iPad, iPhone or another mobile phone to the Communicator by using
the Bluetooth discovery process on your device to find and pair it to the Communicator.
You will see a device ID like IP3092-xxxxxx when finished scanning.

When connected, you can control the audio output of the iPad, iPhone or other mobile
phone using the volume controls on the Communicator to play music or make a call
using the Communicator’s handset, speakerphone and headset.

When the iPad is paired to the Communicator using Bluetooth, the audio and video will
keep playing even if the iPad is not connected to the Communicator (The volume

buttons on the Communicator will be disabled when the iPad is detached but can
still be controlled from within the app itself).

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2.2.4. Using Other iPad apps with the Communicator

iPad Movie, HBO Go, Youtube and other video apps

After inserting the iPad into the Communicator, the audio from the iPad Movie app,
HBO Go and other video apps will play by default on the Communicator Speaker. You
can switch to the headset or Handset just by pressing the appropriate key.

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FaceTime, Skype and other Social Networking apps

Many users like to run social networking and communications apps, like FaceTime

TM

,

Skype

TM,

, Hookflash™ and other apps on their iPads. The Communicator’s high quality
audio system greatly enhances the user experience for voice and video calls. Your
calls with sound better, regardless of whether the app supports narrow-band or
wide-band audio. For comfort and convenience, the user can switch the audio among
speakerphone, handset or headset and volume can be adjusted independently for all
three modes.

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Apps that do not use the Apple 30-pin or 8-pin lightning connector for audio

Some popular apps including Apple FaceTime, Hookflash and Counterpath
Bria(*standard version) for iPad do not support audio through the 30-pin or 8-pin
lightning connector. In this case, you will need to pair your iPad to the Communicator
using Bluetooth.

You can pair your iPad to the Communicator by enabling Bluetooth in the iPad Settings
app. Once enabled, the iPad will search for nearby Bluetooth devices. You will see a
listing with devices including one like “IP3092-xxxxxx”. Just press on the
IP3092-xxxxxx device and it will connect. Now, the apps that do not support audio
through the Apple 30-pin or 8-pin lightning connector will work properly through the
Communicator (see below).

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2.3. IP Commander Overview

When the IP Commander app runs, you can see the Commander’s screen layout as
follows:

 Menu control: Phone function is the default page.
 Line/Call display area for phone operation.
 Phone Status icons display area.
 Dial pad 12 keys.
 Fixed Function keys for general call control.
 Programmable keys for different function setting
 Sub Commands of Menu.

Note: The IP Commander will detect your Communicator device automatically. The

Intercom command is available and displayed only if your Communicator has

DECT base station (IP3092-D series)

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2.3.1. Running the IP Commander App

Once the IP Commander app is installed on you iPad, you can launch it by clicking on

its icon . When the IP Commander launches it will displays messages showing
the synchronization progress of the app with the IP3092-D Communicator. This
process takes around 30 seconds. During that time the pre-configured data in
Communicator will be transferred to IP Commander through iPad’s Apple connector
(30-pin or Lightning 8-pin connector depends on your iPad model).

After the IP Commander synchronization completed, the default main menu of IP
Commander will be displayed as follows:

2.3.2. Settings

To use the VoIP feature of the IP3092-D Communicator and IP Commander, you
should consult your administrator or service provider to help configure the SIP account
or provide you with the necessary account information. These vary from service
provider to service provider, so be sure to request enough help to configure the
Communicator properly.

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Then you can configure the rest of the user level settings. For detailed explanations of
the network and line settings, please refer to Chapter 3 – Basic Phone Settings.

2.3.3. Audio System Control

For the first time when you start the IP Commander, you may need to configure the
audio system control. From the Commander main menu, select “Settings” command,
then select the “Audio System Control” sub-command, you will find there are two
configurable settings (see below pictures):

Commander Enable

Audio System Control

Select “Settings” command

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Select “Audio System Control” sub-command

Commander Enable

The first command “Commander Enable” is used to enable or disable the IP
Commander on your iPad.

If you set the “Commander Enable” on, a dialog box (see below picture) will be
displayed to ask you if you want to launch IP Commander or not when you plug your
iPad into the IP3092 Communication, you may ignore or allow the IP Commander to be
launched.

Audio System Control

By default, the speakerphone, handset and headset of the IP3092 Communicator work
with iPad apps like Skype, FaceTime, Hookflash or playing music or movie without any
configuration. To use the built-in VoIP feature of the Communicator, you have to switch
the audio system control for IP Commander and switch the priority of the audio from
iPad to IP Commander.

When the IP Commander app is enabled, the Communicator’s VoIP phone will share
the audio system with iPad Apps. The Communicator’s audio system can auto switch
to the activated audio source from VoIP Phone or iPad App if only one source is active.
But when both audio sources are active at the same time, the usage of IP3092
Communicator’s audio system will be conflict. To determine whether the VoIP phone
or the iPad app has priority for audio control, a privilege setting can be configured for
each. There are three audio system control privileges:

 Commander
 iPad App

1

2

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 Auto

1. Commander

Setting the audio system control at “Commander” mode, the VoIP phone will take the
privilege to use the audio system. For example, when you are listening music, at the
same time, an incoming call is coming; the Communicator will stop the music then
send the ring tone to indicate the incoming call.

2. iPad App

Setting the audio system control at “iPad App” mode, the iPad App will take the
privilege to use the audio system. Setting in this mode, any incoming call will be no
ringing and ignored if you are playing music on your iPad.

3. Auto

Setting the audio system control at “Auto” mode, the App that is running at the
foreground will take the privilege to use the audio system. For example, when IP
Commander is at the foreground, the IP Commander will take the audio system
privilege, any incoming call will interrupt the on-going music. And conversely, if you
put the IP Commander at background and playing music with other music App, an
incoming call will display a message on the iPad, but no ringing tone to interrupt the
music.

Please refer to IP Commander app User Manual for more details on the operation of
IP commander App.

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3. Basic Phone Setting

This Chapter will describe how to operate the VoIP phone of the Communicator using
the Commander app, which is available on the Apple app store.

Before the operation, please make sure the VoIP account is properly configured the
Communicator is registered to the SIP server or IP PBX successfully. We recommend
configuring the “Audio System Control” switches to:

Enable the Commander
Set Audio System Control privilege to “Commander”

3.1. Using Communicator Without IP Commander

Without the IP Commander, the following operations can be performed:

Operation Description of Feature(s)



Pick-up the handset upon hearing the phone ringing.

Receiving a call



On-hook the handset when your conversation is over.



During a conversation, if the voice volume is too low or

too high, you may adjust it.

Adjust volume

while on a call

Press the Volume key rocker up or down to adjust the
volume of speakerphone, handset, or headset.

Hotline

If no iPad is docked or Commander is installed, user can
press the Hotline key for Emergency call.

Emergency call



When the call is answered, you can talk on the phone
and your location information will be sent to the calling
party through Instant message.

3.2. Using the IP Commander App

The IP Commander can be configured and controlled from the app as follows:

Commander Manu

The IP Commander supports the following commands. You may access the
commands from Menu Control area:

Phone

Press the “Phone” function to operate the
phone and make/receive the phone calls

Menu

Contacts

Press to view and sort the address book in IP
Commander or in iPad

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Call Logs

Press to see list of Missed, Answered and
Dialed calls

Settings

Press to configure user or administrator
settings

Information

Press to display an overview of how of the
Communicator is configured

Intercom

Make an internal call to DECT handsets

Help

Press to display the on-line help messages

3.2.1. Communicator Hard Keys

Key Description

Hotline

Press this key to make an emergency call whether the iPad is
attached or not; requires subscription to VoIP service or

connection to an IP PBX. A red LED is used to indicate its

status.

Home

Press this key to bring supported IP Commander app
immediately to the foreground. A blue LED is used to indicate
its status

Speaker

Press this key to enable or disable the Speakerphone; a blue
LED is used to indicate status

Mute

Press this key to mute or un-mute a call (the other party will not
be able to hear you).

Headset

Press this key to enable or disable the Headset feature; it does
not enable or disable the 3.5mm port or Bluetooth connection.

Volume Rocker

Volume control keys to adjust volume of Handset Receiver,
Handset DTMF output, Handset Ring output, Headset Receiver,
Headset DTMF output, Headset Ring output, Speakerphone
output, Speakerphone DTMF output and Speakerphone Ring
output

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3.2.2. IP Commander Function Keys and Buttons

Key Description

Numeric keypad

Use the keypad to dial the phone number or SIP URL.

The LCD window displays the number or URL you enter.
See screen below

Note: You may use the soft-key to delete the last
digit.

The IP Commander supports more flexible direct touch dialing for Speed Dial, Call
Logs, Contacts, and dialing phone numbers or SIP URIs

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3.2.3. Screen Icons

The following table describes the icons that may display on the IP Commander screen

Phone Status Icons

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Line Status Icons

3.3. Common Terms

To use the Communicator, you need to follow some conventions that we will mention in
this manual. In the following descriptions, we will introduce some common terms for
your understanding.

3.3.1. Lines

A “Line” in this manual represents how many phone numbers supported in one phone.
For example, the Communicator can support up to four lines configured for the same
or different service providers or servers and even make up to four concurrent calls.
Therefore, the Communicator is said to support multiple line appearances.

3.3.2. Calls

A “Call” in this manual represents how many simultaneous connections can be made
to a single phone number. Each line of service in the Communicator can support up to

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four calls simultaneously. This allows the user to place one call on hold and talk to the
other person in another call on the same Line. Therefore, the Communicator is said to
support multiple call appearances.

3.3.3. Registration

The Communicator must be configured before it can perform call functions. Although
the phone can make a peer-to-peer SIP call by dialing the other user’s IP address (ex.

192.168.1.10) directly on the keypad, but this is inconvenient and hard to remember all
the IP addresses of phones on the system. This is why a hosted SIP server or local IP
PBX implements a Registrar service, which allows the connected phones to find and
dial each other more easily by extension numbers or names instead of IP addresses.

In addition, the hosted SIP server or IP PBX helps keeping track of active phones, their
IP addresses for routing calls, as well as keeping track of which phones are busy or
idle. Most hosted SIP server and IP PBX support Direct Station Selection (DSS) as
well as show the Busy Lamp Field (BLF) status of system phones. These allow you to
directly dial another extension and monitor if the interested phones are on a call or not.

Usually, the hosted SIP server or IP PBX will also use the Registrar service to send
message to your phone alerting you that you have voicemail. This is called Message
Waiting Indication (MWI).

3.3.4. Caller ID

When you receive a call, the caller's phone number is shown on the screen, if the caller
has not chosen to hide his number and if the network supports the Caller ID feature.
The IP Phone can display both the Caller ID (CLID) and the Caller Name (CNAM) of
the caller if it is available. Not all services and servers support CLID and CNAM. For
more information about this topic, please contact your service provider or system
administrator.

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3.4. Configuring Your IP Phone

The Communicator must be configured for the hosted SIP service or IP PBX before
operation. The phone is usually pre-configured by the administrator or hosted SIP
service provider. For an advanced or experienced user, you may refer to the
Communicator Administrator Manual for full information on how to configure all the
settings of the Communicator.

3.4.1. Network Setting

To configure the network type as Static IP or DHCP

1. Select “Settings” command from the main menu

2.

Select “ Administrator Settings” from the sub-command area

3.

IP Commander will ask you to input Admin Password. The default Admin

password is “1234”.

4.

Enter the password and “Confirm”

5.

Select “Network Settings” from the sub-command area

6.

A Network type selection menu will be displayed as follows. You can specify the
network type as DHCP or static IP from this page.

3.4.2. Line Setting

The IP Commander can support up to four SIP line registrations. To configure the
SIP line setting, you must get SIP account(s) from your administrator or ISP/ITSP
service provider.

To configure the SIP Line setting:

1. Select “Settings” command from the main menu

2. Select “ Administrator Settings” from the sub-command area

3. Input Admin Password and “Confirm”. The default admin password is “1234”.

4. Select “Line Settings” from the sub-command area

5. There are 4 Lines available. Select one Line (Line 1 or 2 or …) for configuration.

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6. A Line Setting menu is displayed as follows. Please fill out the configuration data
into the setting table. These data should be provided by your administrator or
ISP/ITSP service provider.

3.4.3. Phone Setting

You can customize your own IP Phone functions by configure the Phone Settings from
Settings command. These functions include Volume Settings. Call Features, and
Hotline settings.

Volume Setting

To adjust the volume control of Handset, Headset, Speaker phone, and Ringer, please
follow the steps:

1. Select “Settings” command from the main menu.

2. Select “Phone Settings” twice from the sub-command area

3. You may adjust the volumes for different voice devices individually from below
screen display:

Note: The data filled in this field is the phone number used to

dial the voicemail system.

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Call Features

You may put your IP phone in DND mode, Auto Answer mode, or Call Waiting mode by
enabling or disabling the Call Features buttons:

1. Select “Settings” command from the main menu.

2. Select “Phone Settings” from the sub-command area

3. Select “Call Features” from the sub-command area

4. You may enable/disable the DND, Auto Answer, and Call Waiting modes from
below screen display:

DND (Do Not Disturb) mode
If enabling DND mode, the IP Phone will reject all incoming calls.

Auto Answer mode
If enabling Auto Answer mode, the IP Phone will auto answer an incoming call without
human intervention.

Call Waiting mode
Enabling the Call Waiting mode will let the IP Phone send a notification tone to you
when you are in a phone call and receiving a second incoming call.

Hotline Setting

The Communication provides 3 hotline numbers, when the user press the “Hotline”
hot-key of Communication, the Communicator will auto dial out the first hotline number.
If nobody answers the call until timeout (you can configure the timeout setting from
Communicator’s web interface, please refer to the Communicator User Manual for the

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configuration of Communicator web interface), then the Communicator will terminate
the first call, and dial the second hotline number out. The round robin will be
continued among these 3 hotline numbers until a call is answered, or the hotline call is
cancelled.

You can configure the 3 hotline numbers from both Communicator Web Interface and
IP Commander.

To configure the hotline numbers from IP Commander:

1. Select “Settings” command from the main menu.

2. Select “Phone Settings” from the sub-command area

3. Select “Hotline” from the sub-command area

4. A Hotline Settings window is displayed, allow you to input the Hotline numbers. You
can also fill out the “Hotline Address”, this hotline address will send a message to the
configured address using SIP SIMPLE instant messaging (IM).

5. Press “Save” to confirm the settings

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4. Basic Call Features

The IP Commander supports each SIP line with 2 simultaneous calls. However, only
one call can be active at one time. The active call is the one you are using to speak or
listen to. The inactive calls can be:

 On hold
 Joined in a conference (with up to 3 callers)
 “Incoming call” or “Ringing”

This chapter describes the basic operating instructions from IP Commander.

4.1. Placing a Call

You can place a call in many ways from the IP Commander:

 Using the handset
 Using the speakerphone
 Pressing the line key from IP Commander screen
 Using the headset
 Dial the number from IP Commander’s numeric keypad

No matter which way you are using to dial the party, the dialing screen will display the
phone number or SIP URL (input from iPad’s soft keyboard) you dialed. During a call,
you can alternate between using the handset or speakerphone modes by pressing the
speakerphone key, or picking up the handset while on a speakerphone call.

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Operation Description

or

Line Number

Pick-up the handset or press the speaker key,
press the available line

You will hear a dial tone.

Use the keypad to dial the phone number or
use iPad soft keyboard to dial SIP URL.

The LCD window displays the number or

URL you enter.

Note: You may use the soft-key to delete

the last digit.

Making a call



On-hook the handset ore press the “End”

soft-key when your conversation is over.

4.2. Answering a Call

When there is an incoming call on the phone, you can answer the call by:

 Using the handset
 Using the speakerphone
 Using a headset
 Pressing “Answer” soft-key on the IP Commander screen

Operation Description of Feature(s)

or or

or

Answer key



Pick up the handset or press the speakerphone

key or the headset key or press the “Answer”
soft-key upon hearing the phone ringing.

Receiving a call



On-hook the handset ore press the “End” soft-key
when your conversation is over

.

4.3. Rejecting a Call

When there is an incoming call on the phone, you can reject the call.

Operation Description

Rejecting a call

Reject

Press “Reject” soft-key to reject the call.

After pressing the “Reject” soft-key, the call will be dropped
directly. The record will be logged in answered call list.
Other call features are not affected by this operation.

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4.4. Ending/Holding/Resuming a Call

When a call is in connected state, you can end a call by:

 Using the handset
 Using the speakerphone
 Using a headset
 Pressing “Drop” soft-key

Operation Description

Ending a call



or or

or End

Place the handset back into the cradle, press

the speakerphone key or the headset key
or press “End” soft-key to end the call.

Holding a call

Press the key to place an active call

on hold.

Resuming a call

or Resume

Press the key again or “Resume”

soft-key to resume the on-hold call.

4.5. Mute and Un-mute a Call

While you are on a call, you may mute the microphone by pressing the MUTE ( )

function key in the IP Commander screen or pressing the hard key on the
Communicator. The LED of the IP3092 Mute button will become blue. When
muted, the other caller will hear nothing from your phone.

Pressing the MUTE ( or ) key again to un-mute the phone.

4.6. Redialing a Number

To redial the last call you dialed, just press the Redial ( ) key from IP Commander
screen.

4.7. Setting up a Conference Call

The IP Commander can support a 3-party conference call.

To set up a conference:

1. Call the first party and Hold the call

2. Press “New Call” soft key from the IP Commander to call another party

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3. Press the Conference (

) key from the IP Commander to set up a 3-party
conference. In below case, we setup a 3-way conference call among local phone
and the phone numbers #2109 abd #2120.

4.8. Transferring a Call

A call can be transferred in below two ways:

Blind Transfer: The call is automatically transferred after you dial the number of the
party to whom you want to transfer the call.

Attended transfer: The party to whom you want to transfer the call answers their
phone before you transfer the call. You can consult with them before completing the
transfer.

4.8.1. Blind Transfer

To do blind transfer:

1. During an active call, press the Transfer ( ) function key from IP Commander

2. When you hear the dial tone, you may call the third party from IP Commander’s
soft dial keypad

3. When you hear the ring-back tone from the third party, just hang on your call, then
the on-going call will be transferred to the third party.

4.8.2. Attended Transfer

To do Attended transfer:

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1. During an active call, press the Transfer (

) function key from IP Commander

2. When you hear the dial tone, you may call the third party from IP Commander’s soft
dial keypad

3. Wait for the third party to answer the call.

4. When the third party answered the call, just hang on your call, then the on-going call
will be transferred to the third party.

4.9. Forwarding a Call

You can configure the IP3092 Communicator to forward the incoming call to another
party.

There are four types of static forwarding:

 Unconditional
 Busy Forward
 No Answer Forward
 DND Forward

To setup the call forward, please follow the following steps:

1. Select “Settings” command from the main menu.

2. Select “Line Settings (User Level)” from the sub-command area

3. Select “Line X” (X = 1 ~ 4) from the sub-command area.

4. Select Call Forward from the sub-command area

5. The following table will be displayed to setup the call forward function and forward
number.

4.10. Blocking a Call

You can reject some specific phone numbers from the setting of Call Block. Each line
is allowed to block up to 10 specific phone numbers.

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To configure the call block, please follow the following steps:

1. Select “Settings” command from the main menu.

2. Select “Line Settings (User Level)” from the sub-command area

3. Select “Line X” (X = 1 ~ 4) from the sub-command area.

4. Select Call Block from the sub-command area

5. Fill in the phone numbers that you want to block for this line to the table shown as
follows:

4.11. Programmable Keys Setting

The IP Commander provides 16 programmable keys for your IP Phone. You can
configure each key for different features. The programmable keys are lay on the right
side of IP Commander screen.

To use a configured programmable key, you just press the key, then the configured
feature will be executed. Dome features will blink the virtual soft LEDs or turn on the
related features.

To configure programmable keys, please follow the following steps:

1. Select “Settings” command from the main menu.

2. Select “Programmable Keys” from the sub-command area

3. Select “Key X” (X = 1 ~ 16) you want to configure from the sub-command area.

4. Find the programmable function from the sub-command and fill in the required
data to configure the selected programmable key.

5. Press “Save” to confirm the configuration.

The available programmable key commands are listed in below table:

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Option Name Function

Do Not Disturb

Enable/disable DND feature.

Lock IP-Phone

Lock this IP phone. Once the phone is locked, you need a

password to un-lock it. The default password is “1234”.

Speed Dial

Speed dial configured numbers.

Abbreviated Codes

Speed dial the codes.

Busy Forward

Set static forwarding number when busy.

Always Forward

Set static forwarding number unconditional.

No answer forward

Set static forwarding number when no answer.

DND Forward

Set forwarding number when DND feature is enabled.

Auto Answer

Enable/disable auto-answer feature.

Caller Blocking

Set a caller blocking item.

Busy Lamp Field

Set number for Busy lamp field feature.
Contact administrator for help.

Call Park

Set call park number, PBX related feature.
Contact administrator for help.

Shared Line
Appearance

Set SLA number. PBX related feature.
Contact administrator for help.

Asterisk Parking
Number

Set Asterisk Park number, PBX related feature.
Contact administrator for help.

Asterisk Parking Slot

Set Asterisk Park Slot number, PBX related feature. Contact
administrator for help.

Intercom

Set Intercom number, PBX related feature.
Contact administrator for help.

Feature Code

Set speed dial for feature codes.

DTMF

Set DTMFs for call.

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4.12. User Customization

The IP Commander provides 12 wallpapers to allow you to change the background of
your IP Commander.

To change the wallpaper, please follow the following steps:

1. Select “Settings” command from the main menu.

2. Select “User Customization” from the sub-command area

3. Select the preferred wallpaper to change the IP Commander’s background.

The available wallpapers are listed in below picture:

4.13. Web User Interface

The Communicator provides more advanced phone features that can be configured on
the Communicator app interface. These advanced features can be configured from
the Communicator’s Web page. For more detailed information about how to
configure the advanced settings, please refer to IP3092 Communicator User Manual
and IP3092 Communicator Administrator Manual.

However, IP Commander, does provide access to the web interface to configure the
Communicator’s advanced features. To access the Communicator’s web interface,

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your iPad and Communicator must be on the same network and they must be
connected properly. Please contact your system administrator or service provider for
assistance if you encounter any difficulty.

To access the Communicator web interface from Commander:

1. Select “Settings” command from the main menu.

2. Select “Web User Interface” from the sub-command area

3. A dialog box pop up to ask you to input authentication username and password.
The default username is “admin” and the default Password is “1234”

4. After the username/password is authenticated, the web page will be displayed in IP
Commander’s screen

4.14. Reboot Communicator

You can reboot the IP3092 Communicator from IP Commander. Please follow the
following steps to reboot the device.

1. Select “Settings” command from the main menu.

2. Select “Reboot” from the sub-command area

3. A dialog box pop up to ask your confirm for the reboot.

4. Press “Confirm” to start the Reboot process.

5. After Reboot is completed, the IP Commander will reconnect and resync with IP3092
Communicator automatically.

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5. DECT Handset Operation

Communicator IP3092D series models include a DECT Base Station inside which
supports DECT GAP and CATiq-2.0 compatible handsets. Up to five handsets can
be supported on the DECT-enabled Communicator. These handsets can make and
receive calls from the VoIP service if configured to do so.

5.1. DECT Handset Register

Up to five DECT handsets can be registered to an IP3092 DECT model communicator.
The procedures of DECT registration may vary and are dependent on the brand and
model of handset used. Please refer to the manual of specific handset that you are
using. By default, the DH300 DECT handset is well tested and selected as the
standard.

To register a CATiq-2.0 compliant DECT handset with Communicator, You may enter
the Register Mode in Setting Menu of IP Commander:

1. Select “Settings” command from the main menu.

2. Select “DECT Settings” from the sub-command area

3. Select “DECT Handset Status” from the sub-command area

4. Press “Enter Register Mode” on the sub-command area, then the DECT base station
is entering the Register Mode.

5. Put the DECT Handset to enter the register mode at the same time.

6. Once the DECT handset is registered successfully, the status of the corresponding
DECT handset will be displayed and shown “Registered”

Enter the Register mode: Settings -> DEC Settings ->DECT Handset Status

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Press “Enter Register Mode” to enter Register mode

DECT Handset 1 registered successfully

5.2. DECT Handset Deregister

When you want to remove the registration of a DECT handset, you just enter the
“DECT Handset Status” page by following the steps described in Section 5.1, then
press “Deregister” button to deregister the corresponding DECT handset.

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5.3. Intercom Call

After the DECT handsets are all registered to the Communicator DECT successfully,
the Communicator DECT base station and the DECT handsets are organized as a mini
PBX system that can support up to 4 SIP trunks witth 1 base wired phone extenstion
and 5 DECT extensions. The mini PBX can support any intercom calls from base
handset to DECT handset, DECT handset to base handset, and DECT handset to
DECT handset.

5.3.1. Base to DECT handset Intercom call

To call a DECT handset from base wired handset, please enter the IP Commander
main menu and select “Intercom” command, then select the Handset you want to call
from the sub-command area. Commander will ring the selected handset until the call
is pick-up.

5.3.2. DECT to Base or DECT to DECT Intercom call

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Please refer to you DECT handset user manual to learn how to make an intercom
callfrom a DECT handset to base handset or another DECT handset.

5.3.3. Paging DECT Handset

Communicator DECT base provides paging function to page a registered DECT
Handset. To paging a Handset, please follow the steps described in Section 5.1 to
enter Register Mode, then turn on / off the Paging button to control the paging function.

5.4. SIP line Call Configuration

The mini PBX supports the following features for each SIP trunk (line):

 DID (Direct Inwards Dialing) Calling: User will receive a call from SIP trunk line

directly to a specific registered handset configured with a direct inward dial (DID)
number.

 Hunting Group: In a hunting group, when the first registered handset in the group

is busy, the other handsets in the group will receive it. If no handsets in the group are
available, the calling party will hear a busy signal.

 Ring Group: In a ringing group, an incoming call to the phone will cause all the

handsets to ring. When one registered handset picks up the incoming call, the others
will be released.

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5.4.1. DID Setting

If a SIP line has no DID, Hunting group, or Ring group setting, an incoming call from
this SIP trunk will ring all the handsets including base handsets and all DECT handsets.
To configure a DID setting to a specific DECT handset for a SIP line, please follow the
following steps:

1. Select “Settings” command from the main menu.

2. Select “DECT Settings” from the sub-command area

3. Select “DECT Line Settings” from the sub-command area

4. Select the line you want to do DID setting

5. Select “Tap to Select” to pop up a “Select DECT Type” menu

6. Select “Direct Inwards Dialing” from the pop-up menu

7. A new menu on the sub-command area for ask you to select a DID Handset

8. Select the DID handset for this line

9. Press “Save” to confirm the settings

Settings -> DEC Settings ->DECT Line Settings

-> Line x -> Tap to Select -> Direct Inward Dialing

Select a Handset for Line 1 DID

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5.4.2. Hunting Group & Ring Group Settings

You may configure a hunting group or ringing group for a SIP line thus an incoming call
can ring several handsets at the same time or in hunting sequence, the setting
procedures of Hunting or Ring Group are the same, please follow the following steps to
do the configuration:

1. Follow the same steps1 ~ 4 in Section 5.4.1

2. Select the line you want to do Ring or Hunting Group setting

3. Select “Tap to Select” to pop up a “Select DECT Type” menu

4. Select “Ring Group” or “Hunting Group” from the pop-up menu

5. A new menu on the sub-command area for ask you to select the grouped Handsets

6. Turn on the grouped handsets for for this line

7. Press “Save” to confirm the settings

Settings -> DEC Settings ->DECT Line Settings -> Line x

-> Tap to Select -> (Ring Group) or (Hunting Group)

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Select Handsets for Line 1 Ring or Hunting Group

5.5. Outgoing Call Configuration

The Communicator’s DECT base station allows each DECT handset to make an
outgoing call via preferred SIP lines. Its benefit is to let different person can share the
same Communicator DECT system but use different SIP line for individual billing.

To configure the SIP line preference for each Handset, please follow the following
steps:

1. Select “Settings” command from the main menu.

2. Select “DECT Settings” from the sub-command area

3. Select “DECT Handset Settings” from the sub-command area

4. Specify the SIP line priority for outgoing call for each Handset

5. Press “Save” to confirm the settings

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Assign SIP line priority for each Handset

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6. Voicemail box in mini-PBX

An internal voicemail box is created for the DECT system in the Communicator. All
the extensions including base and DECT handsets share the same voicemail box in
the embedded mini-PBX. The voicemail box allows a caller to leave a message if a
person is not available at the extension. When dialing into the mailbox, a user can
record a mailbox greeting or read the left voice messages. The greeting is played
when they are not available to take a call and a caller reaches their mailbox.

6.1. Voicemail Settings

To configure the internal voicemail box, please follow the following steps:

1. Select “Settings” command from the main menu.

2. Select “Local Voicemail Settings” from the sub-command area

3. There are four settings in the sub-command area for voicemail box setting:
 No Answer Forward to Local Mailbox: (Enable or Disable)

When enable, an incoming call will be forwarded to the voicemail box for leaving
message after the ringing is timeout.

 Mailbox ID: To specify the dial number that you can dial in the voicemail box

from base or DECT handsets

 Mailbox Pin Code: When a user dial in the voicemail box, an IVR will ask the

user to input pin code. Only the input pin code is matched with the setting here,
then the user can enter the voicemail box for hearing leaved message or
recording greeting message.

 No Answer Time(sec): Set the timeout timer. When the ringing of incoming

call is over this time, the call will be transferred to voicemail box

4. Press “Save” to confirm the settings

6.2. Read voicemail messages

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You may read the left voice messages by dialing in the voicemail box from both base
handset and any one of DECT handsets.

 From base handset, you may dial in the voicemail box by just following Section 4.1:

Placing a Call of this manuel to dial out the mailbox ID number in the Local
Voicemail Settings that specified in previous section.

 From DECT handset, you may dial in the voicemail box just dialing out the mailbox

ID from DECT handset’s dial keypad.

When dialing in the voicemail box, an IVR will prompt you to enter your pin, then you
will input the pin code that specified in the Local Voicemail Settings to pass the
authentication of entering voicemail box. After entering the voicemail box, you can
read the left messages by just following the instructions of IVR. The pin code default

value for voice mail box is “1111”.

You can also press the Voice Mail softkey (

) in the Commander screen to enter
the local voicemail box. Before using the Voicemail softkey, you must do the
voicemail setting in the line setting. Please refer to Section 3.4.2 Line Setting of this
manuel for more information about Voice Mail softkey configuration.

Voicemail key in IP Commander

Configure Voicemail setting

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6.3. Record Greeting Message

You may record a special greeting message to the the voicemail box so. You Just
follow the procedures described in previous section to dial in the voicemail box, then
follow the IVR’s prompt to do the recording operation.

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7. Contacts

In IP Commander, you can maintain two different contact lists. The first contact list is
a dedicated address book used by IP Commander. This address book is belongs to
IP Commander’s own database which not shared with other iPad apps. The second
contact list is to use the standard iPad Contacts that is shared by other iPad apps.

To access the contact lists, you have to select “Contacts” command from the main
menu, then you will see three tags at the top side of sub-command area, they are “All
Contacts”, “Group”, and “Dial from iPad” (see below picture).

- All Contacts: Touching “All Contacts” tag will display all contacts that were stored
in the IP Commander’s own database.

- Group:

You may classify the contacts in different groups. Selecting “Group” tag

will display all the available contact groups.

- Dial from iPad:

Touching this tag will invoke iPad’s standard Contacts. You may

also make a call to a contact that is stored in the iPad’s standard Contacts.

In the following sections, you will learn how to manage the IP Commander’s Contacts
database

7.1. Add a Contact

To add a new contact into the Contact list, please follow the following steps:

1. Select “Contacts” command from the main menu.

2. Select “All Contacts” tag from the sub-command area

3. Select “+” to add a new contact from the sub-command area

4. Select “New Contact” from the pop-up menu

5. An “Add New Contact” table is displayed for you to build a new contact

6. Please fill out the “Add New Contact” table with this contact information

7. Press “Save” to store this new contact into the IP Commander’s Contacts

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7.2. Edit a Contact

To edit a contact existed in the Contact list:

1. Select “Contacts” command from the main menu.

2. Select “All Contacts” tag from the sub-command area

3. Select the contact that you want to edit. Then the detailed information of this
contact is displayed in the sub-command area

4. Select

to bring up the detailed contact table for editing

5. After completed the editing, press “Save” to store the contact into Contacts

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7.3. Delete a Contact

To delete a contact existed in the Contact list:

1. Select “Contacts” command from the main menu.

2. Select “All Contacts” tag from the sub-command area

3. Select “Edit” command at the top side of sub-command area

4. Select the contacts that you want to delete

5. Select “Delete” command at the top side to delete the selected contacts

6. Confirm the delete from a dialog box that asks your delete confirmation.

7.4. Build a Contact Group

To build a new Contact Group:

1. Select “Contacts” command from the main menu.

2. Select “Group” tag from the sub-command area

3. Select command at the top right side of sub-command area, then select “+”
command to add a new contact group name.

4. Press “Done” to generate the new contact group

7.5. Add Contacts into a Group

To add contacts into a Group:

1. Select “Contacts” command from the main menu.

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2. Select “Group” tag from the sub-command area

3. Select the Group that you want to add contacts

4. Select “+” command at the top right side of sub-command area, then all the available
contacts are displayed in the table.

5. Select the contacts that you want to add to the Group, then select the command
“Add # Contacts” at the top right side of sub-command area to add them into the
selected Group (See blew photo)

7.6. Make a call to a Contact

In the “Contacts” screen, you can dial out the phone number by the icon
associated with a contact anywhere in “All Contacts” and “Group”.

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8. Call Logs

In IP Commander, there are three call logs:

 Answered Calls
 Dialed Calls
 Missed Calls

Select “Call Logs” command from the main menu, you can see these three call logs in
the screen. Each call log saves the last 30 numbers for answered, dialed, or missed
calls as shown in below photo.

8.1. Delete Call Logs

You may delete some or all call logs within the call log tables:

1. Select “Call Logs” command from the main menu.

2. Select “All”, “Answered”, “Dialed”, or “Missed” log tables from the sub-command
area

3. Select “Edit” command at the top side of sub-command area

4. Select the logs that you want to delete. (or you may select “Delete All” to delete all
logs)

5. Select “Delete” command at the top side to delete the selected contacts

6. Confirm the delete from a dialog box that asks your delete confirmation.

8.2. Re-dialing a call from a call log

You may re-dial a phone number from the call logs:

1. Select “Call Logs” command from the main menu.

2. Select “All”, “Answered”, “Dialed”, or “Missed” tables from the sub-command area

3. Select the contact that you want to re-dial.

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4. A sub-command menu will be pop-up for you to select the optional commands, they
are “Dial from Call Log” and “Add to Contact”

5. Select “Dial from Call Log” to re-dial the phone number.

8.3. Add a log to Contacts List

If a call log is not existed in your Contacts, you may add it to the Contacts by following
below steps:

1. Select “Call Logs” command from the main menu.

2. Select “All”, “Answered”, “Dialed”, or “Missed” tables from the sub-command area

3. Select the contact that you want to re-dial.

4. A sub-command menu will be pop-up for you to select the optional commands, they
are “Dial from Call Log” and “Add to Contact”

5. Select “Add to Contact” to put this log into the Contacts table

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9. Advanced Features

Chapter 2: Getting Start describes the steps used to customize the Communicator
from the IP Commander app menus. However, there are many advanced features
that can be configured by using the Communicator’s web user interface. This chapter
provides instructions for using these features.

9.1. Login to the web interface

To use your web browser to configure the Communicator, you need to know the IP
address of the phone on your local area network (LAN). Using the IP Commander
app, press the Information panel and find the IP address (see below)

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Enter the correct Username and Password information into the dialog box and press
OK.
Note: The default Username is “user” and the default Password is “1111”
and the default network settings are:

Default IP address: 192.168.1.10
Default Subnet mask: 255.255.255.0
Default Gateway: 192.168.1.1
Default DNS: 8.8.8.8

9.2. Changing the User Password

Some features of the Communicator require you to enter a personal identification
number (PIN) for security. The default PIN of the Communicator User account is

“1111”.

To change the User password:
Navigate to the System tab.
Locate User Settings > User Password:.
Change a new password and “Save Settings”

9.3. Viewing Phone Information on Web User Interface

Information is the first page you will see when you login to the phone’s web user interface.

This page lets you check the status of the IP Phone including network and product related
information as well as account status information.

For SIP Line status:
When this line is disabled, the line status will not be displayed.

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“Registration State” will be marked “Registered” with green text.
“Unregistered” will be marked with red text.

9.4. Configuring Phone Settings

Phone Settings enables you to configure private settings for phone. Select the Phone tab
of the web user interface to begin configuration.

In this page you can change following settings:
Device Volume
Tone and Ring types
Voice parameters
Advanced phone features (DND, Auto-answer, Call Waiting, etc)
Speed dial settings
Programmable key settings
Hotline settings
DECT Handset register/deregister

Here is the description of each setting:

Setting Description

Handset mic

Set the input level of the handset microphone

Handset speaker

Set the output level of the handset speaker

Hands-free mic

Set the input level of the handsfree microphone

Hands-free speaker

Set the output level of the handsfree speaker

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Setting Description

Headset mic

Set the input level of the headset microphone

Headset speaker

Set the output level of the headset speaker

Ring volume

Set the output level of the ring

Tone type

Select from one of 11 tone types

Ring type

Select from one of 11 ring types

Sidetone

Set the output level of the comfort noise generator

Preferred line

Select the preferred SIP line to dial out from

Enable music on hold

Plays music on hold from the phone when on hold

Enable auto-answer

If enabled, phone will auto-answer incoming calls

Enable DND

If enabled, incoming callers will be blocked

Enable call waiting

If enabled, will turn on call waiting feature

Enable call waiting tone

If enabled, and user is on call, and another call comes
in, the user will hear a call waiting tone

Enable call hold reminder

If enabled, and user is on call, and another call comes
in, the user will hear a call waiting tone every 5 seconds
by default

Hold reminder time

Set the call waiting tone reminder time

Hotline number

If enabled, and a phone number is entered, if user does
not dial within the timeout period, the call will be
connected to the phone number

Hotline timeout

Set the hotline timeout period in seconds

Dial timeout

Set the dial timeout period in seconds

Enable phone lock

If enabled, the user can lock the phone and by entering
the password on a locked phone, make calls

Enable urgent call

Broadsoft-only feature that allows an urgent call to
break into a call in progress

Phone number display
style

Can display incoming phone number or phone number
and name

RTP port base

Set the local RTP base port

Speed dial entries 0-9

Set up to 10 phone numbers or extensions for speed
dials

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Setting Description

Programmable key
settings 1-16

Please refer to section 5.5 Managing Programable Keys

Enable MWI LED flash

Toggles MWI LED blinking or solid display

Enable MWI popup
message

Toggles MWI message on display

Emergency call numbers

Set up to three numbers for emergency calls

9.5. Managing Programmable Keys

The Communicator supports 16 programmable keys which can be configured for
different features.

To use the programmable keys, just press the key, then the configured feature will be
executed, some features will blink the LEDs or turn on the related features.

To configure programmable keys, go to Phone tab of the web user interface, and find
the “Programmable Key Settings” section:

Setting Description

Do Not Disturb (DND)

Enable or disable DND

Lock IP phone

Lock or unlock phone

Speed dial

Speed dial the phone number

Abbreviated codes

Speed dial the entered string

Busy forward

Set number for call forwarding when busy

Always forward

Set number for all calls

No answer forward

Set number for when call is not answered

DND forward

Set number for when DND is enabled

Auto-answer

Enable or disable auto-answer

Call blocking

Set number to block

Busy lamp field (BLF)

Set number to monitor on a button

Call park

Park a call; contact administrator or service provider for
more information

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Setting Description

Shared line appearance
(SLA)

Enables phone to be monitored using BLF feature

Asterisk parking number

Park a call on Asterisk IP PBX; contact administrator or
service provider for more information

Asterisk parking slot

Park location on Asterisk IP PBX; contact administrator
or service provider for more information

Intercom

Set intercom number; contact administrator or service
provider for more information

Feature code

Speed dial IP PBX feature codes; contact administrator
or service provider for more information

9.6. Configuring SIP Line Settings

On the SIP tab of the web user interface, you can change various SIP settings for each
Line.

A user can block specific calls by Caller ID (CLID). For each SIP Line, you can
configure up to 10 blocking entries.

Setting Description

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Setting Description

Line enable

Enable or disable a configured SIP line

Line shared

Enable or disable ability to monitor this SIP line

Always call forwarding

Enable or disable and set forwarding number for all calls

Busy call forwarding

Enable or disable and set forwarding number for busy calls

No answer call
forwarding

Enable or disable and set forwarding number for calls that
are not answered within a specified period

No answer time

Set the no answer timeout period

Block anonymous calls

Block calls that do not provide a phone number

Call blocking

Block specified calls by phone number

9.7. Configuring System Settings

On the System tab, the user can access or change:
Password
Time settings
Debug logs
Reboot the phone

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Setting Description

User name

Set user name

User password

Set user password

Auto daylight savings time
(DST)

Enable auto DST setting

Daylight savings time (DST)

Enable manual DST setting

Starts on

DST start date

Ends on

DST end date

Time format

DST time format

Time zone

Set time zone

System log download

Download current system log

SIP log download

Download current SIP messages

Reboot

Reboot the Communicator

Reboot

Key sequence for rebooting the phone

Update by tftp

Key sequence to update Communicator by tftp on
reboot

Update by USB

Key sequence to update Communicator using
specially formatted USB memory stick on reboot

Reset

Key sequence for resetting Communicator to
shipping default settings

Debug mode

Key sequence for rebooting Communicator into
special diagnostics mode

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10. Phone Firmware Upgrade

The Communicator supports several different ways to update its firmware (please refer
to the table below). This is for system administrators or service providers. End users
normally do not have to upgrade firmware by themselves. Please contact your
Administrator or service provider for assistance.

Method Description User Admin Factory

Web browser Upload firmware using a web

browser and file saved on a PC

● ●

SD card Upload firmware from SD card on

boot (this is an emergency procedure
for users)

● ● ●

Auto-provisioni
ng

Upload firmware from remote server
using TFTP, FTP, HTTP or HTTPS

● ●

Key sequence Upload firmware from local server

using TFTP, SD card, or USB drive

●

Note: Please contact your administrator or service provider if you have any
issues or need to do firmware upgrade

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11. Using USB Devices with Your Phone

The Communicator can support various accessories on the USB port including
keyboards, WiFi adaptors, and memory devices.

11.1. USB Keyboard

When attached, a USB keyboard can be used to operate the various features of the
Communicator including the IM feature of IP Commander

11.2. USB WLAN Dongle

To use a USB WiFi adaptor with the Communicator, you must use the supported
device sold by MOCET.

To configure the USB WiFi adaptor, please contact your administrator or service
provider for more information or assistance.

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12. Troubleshooting

Symptom Remedy

Communicator does not work

• Make sure that the power adaptor is
properly connected to the
Communicator and the wall outlet;

• Make sure the Ethernet cable is
properly connected between the
Communicator and the LAN or Internet
router;

• Reboot the Communicator and make
sure that the MWI LED goes out before
attaching your iPad

IP Commander does not have dial tone

• Make sure the curly cord is properly
connected between the handset and the
Communicator;

• Make sure the power adaptor is
properly connected to the
Communicator and the wall outlet;

• Make sure the Communicator is
properly configured for Commander
mode in the Audio System Control
panel

LAN connection is lost

• Make sure that the power adaptor is
properly connected to the
Communicator and the wall outlet;

• Make sure the Ethernet cable is
properly connected between the
Communicator and the LAN or Internet
router;

• Reboot the Communicator and make
sure that the MWI LED goes out before
attaching your iPad

Cannot make or receive calls on IP
Commander

• Make sure your SIP account is properly
configured and you are registered
successfully

Cannot hear the other party talking or
they cannot hear you talking but call
connects

• This is a NAT traversal issue; please
contact your administrator or service
provider

Cannot access the web interface of the
Communicator

• Make sure you are browsing to the right
IP address;

• Make sure that the communicator is
powered up properly

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13. Glossary

13.1. Acronyms

ANC
APS
B2BUA
CA
CID
CODEC
CNG
CPC
CPE
CWCID
CWI
CWT
DHCP
DNS
DTMF
ETSI
FQDN
FSK
HTML
HTTP
ICMP
IETF
IP
ISP
ITSP
IVR
LAN
LBR
LBRC
MWI
PoE
PPPoE
PSTN
NAT
NTP
RTP
RTCP
SDP
SIP
TFTP
TCP
UDP
URL
VLAN
WAN
XDSL
XML

Anonymous Call
Auto-Provisioning Server
Back to Back User Agent
Certificate Authority
Caller ID
Coder and Decoder of Voice
Comfort Noise Generation
Calling Party Control
Customer Premises Equipment
Call Waiting Caller ID
Call Waiting Indication
Call Waiting Tone
Dynamic Host Configuration Protocol
Domain Name Server
Dual Tone Multiple Frequency
European Telecommunication Standard
Fully Qualified Domain Name
Frequency Shift Keying
Hypertext Markup Language
Hypertext Transfer Protocol
Internet Control Message Protocol
Internet Engineering Task Force
Internet Protocol
Internet Service Provider
IP Telephony Service Provider
Interactive Voice Response
Local Area Network
Low Bit Rate
Low Bit Rate Codec
Message Waiting Indication
Power over Ethernet (IEEE802.3af standard)
Point-to-point protocol over Ethernet (mainly for xDSL modem connection)
Public Switched Telephone Network
Network Address Translation
Network Time Protocol
Real Time Protocol
Real Time Control Protocol
Session Description Protocol
Session Initiation Protocol
Trivial File Transfer Protocol
Transmission Control Protocol
User Datagram Protocol
Uniform Resource Locator
Virtual Local Area Network
Wide Area Network
Digital Subscriber Loop, such as ADSL, VDSL, HDSL, etc.,….
Extensible Markup Language

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13.2. Terminology

10/100BASE-T

It is a LAN transmission line specification stipulated by IEEE.
Transmission speed is 10 or 100 Mbps and the modulation technique
is base-band modulation. The cable uses unshielded twisted pair,
similar to a telephone wire. 10BaseT is an IEEE standard (802.3) for
operating 10 Mbps Ethernet networks (LANs) with twisted pair cabling
and a wiring hub.

802.1p An IEEE standard for providing QoS using three bits (defined in

802.1q) to allow switches to reorder packets based on priority level.

802.1q An IEEE standard for providing virtual LAN (VLAN) identification and
QoS levels. Three bits are used to allow eight priority levels, and 12
bits are used to identify up to 4,096 VLANs.

AGC

Automatic Gain Control is a feature of IP solutions units that allows

the units to automatically adjust the incoming voice signal to a user
defined level in dBm.

A-law

The PCM coding and compression standard used in Europe and in

areas outside of North America influence. A Law Encoding is the
method of encoding sampled audio waveforms used in 2.048Mbps,
30 channel PCM primary system known as E-carrier.

Auto answer In telephone call control: The capability of a machine to answer a

ringing telephone without human intervention.

Autodial In telephone call control: An auxiliary device for a telephone that

automatically dials any of a group of prerecorded telephone numbers.

Blocked Calls Caused by an insufficient network facility that does not have enough

lines to allow calls to reach a given destination. May also pertain to a
call from an originating number that is blocked by the receiving
telephone number.

Call Completion The point at which a dialed number is answered.
Call Termination The point at which a call is disconnected.
CDR In telephone call control: Call Detail Record for billing

IP Centrex

This service is offered by the LEC to the end user. The feature-rich
Centrex line offers the same features and benefits as a PBX to a
customer without the capital investment or maintenance charges. The
LEC charges a monthly fee to the customer, who must agree to sign a
term agreement. And the abive service is thru VoIP called IP centrex.

CO Switching center for the local exchange carrier.
CODEC The CODEC (CODER/DECODER) is a standard through which voice

information can be encoded into data or decoded back to voice
information. Both a Coder and Decoder are necessary on both sides
of the telephone call since telephone calls occur simultaneously in
both directions. Bandwidth is an extremely important factor in QOS
(Quality of Service). MOS (Mean Opinion Score) is an attempt to
make a quantifiable benchmark of voice quality. Below are examples
of the CODEC, bit rate and mean opinion score: G.711 (toll quality)
64K MOS=4.1, G.726 16K (32K) MOS =3.8, G.729AB (cell phone
quality) 8K MOS=3.7.

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Customer
Premise
Equipment

The only part of the telecommunications system that the customer

comes into direct contact with. Example of such pieces of equipment
are: telephones, key systems, PBXs, voicemail systems and call
accounting systems as well as wiring telephone jacks. The standard
for this equipment is set by the FCC, and the equipment is supplied
by an interconnect company.

DHCP A utility that enables a server to dynamically assign IP addresses

from a predefined list and limit their time of use so that they can be
reassigned. Without DHCP, an IT Manager would have to manually
enter in all the IP addresses of all the computers on the network.
When DHCP is used, whenever a computer logs onto the network, it
automatically gets an IP address assigned to it.

DID Direct Inward Dialing: The ability to make a telephone call directly into

an internal extension without having to go through the operator.

Diff-Serv Differentiated Services : The Diff-Serv model divides traffic into a

small number of classes to provide quality of service (QoS). One of
QoS in internet

Direct inward
dialing

A Centrex feature that allows an outside caller to dial a central

business number, as well as an extension number.

Diversity
antenna

A type of antenna system that uses two antennas to maximize

reception and transmission quality and reduce interference.

DNS Domain Name Service : A server/program that translates URLs to IP

addresses by accessing a database maintained on a collection of
Internet servers. The program works behind the scenes to facilitate
surfing the Web with alpha versus numeric addresses. A DNS server
converts a name like mywebsite.com to a series of numbers like

107.22.55.26. Every website has its own specific IP address on the
Internet. Typically one or more DNS servers is located in an IP
network.

DSL Various technology protocols for high-speed data, voice and video

transmission over ordinary twisted-pair copper POTS (Plain Old
Telephone Service) telephone wires.

DSP Digital Signal Processors (DSP) standardize the different states of a

digital signal into an organized and understandable signal. DSP
circuits can differentiate between digital signals and digital noise.
Signal-to-Noise ratio is one of the most important factors in telephony
voice communication because if there is too much noise in a signal,
the DSP will be unable to find a signal standard and lose it. DSP
circuits always adjust digital signal levels so the can maintain a
standard without noise.

DTMF Dual Tone Multi-Frequency: The type of audio signals generated

when you press the buttons on a touch-tone telephone. Can be used
in inbound(after voice channel connected) and outbound(before voice
channel connected) application.

Ethernet International standard networking technology for wired

implementations. Basic 10BaseT networks offer a bandwidth of about
10 Mbps. Fast Ethernet (100 Mbps) and Gigabit Ethernet (1000
Mbps) are becoming popular.

G.711 64 kbps PCM half-duplex codec (high quality, high bandwidth,

minimum processor load)

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G.723.1 6.4/5.3 kbps MP-MLQ codec (low quality, low bandwidth, high

processor load due to the compression)

G.726 40/32/24/16 ADPCM codec (good quality, medium bandwidth, low

processor load)

G.729 8 kbps ACELP codec (medium quality, low bandwidth, high processor

load)

IEEE Institute of Electrical and Electronics Engineers, New York,

www.ieee.org. A membership organization that includes engineers,
scientists and students in electronics and allied fields. It has more
than 300,000 members. The IEEE is an international organization
that develops standards for hundreds of electronic and electrical
technologies for computers and communications. The organization
uses a series of numbers, like the Dewey Decimal system in libraries,
to differentiate between the various technology families.

IP (Internet
Protocol)

Internet Protocol is located at 3rd layer of ISO network model. A set o

f

rules used to send and receive messages at the Internet address
level. IP protocol is widely used in Internet and LAN networks. The
purpose is to deliver data between computing equipment over the
network. The protocol is generally effective but does not guarantee
complete and accurate data communications.

IP address A 32-bit number that identifies each sender or receiver of information

that is sent across the Internet. An IP address has two parts: an
identifier of a particular network on the Internet and an identifier of the
particular device (which can be a server or a workstation) within that
network. A number used to identify the location of a host device. It is
expressed in numeric dot notation (e.g. 202.203.27.31).

IP Centrex

This service is offered by the LEC to the end user. The feature-rich
Centrex line offers the same features and benefits as a PBX to a
customer without the capital investment or maintenance charges. The
LEC charges a monthly fee to the customer, who must agree to sign a
term agreement. And the above service is thru VoIP called IP centrex.

Jitter Jitter refers to fluctuations in transmission delay time. In the case of

voice data, conversations are packaged into packets (IP
packetization) and transmitted. Individual packets can take different
routes through the varied networks that comprise the Internet. When
the time interval for the arrival of the packets is not constant the
timing fluctuations that may occur are referred to as "jitter".

MAC Medium Access Controller (MAC) : The IEEE 802.11 Standard

encompasses the physical layer (PHY) and the lower portion of the
data link layer. The lower portion of the data link layer is often referred
to as the Medium Access Controller (MAC) sublayer. Every wireless

802.11 device has its own specific MAC address hard-coded into it.
This unique identifier can be used to provide security for wireless
networks. When a network uses a MAC table, only the 802.11 radios
that have had their MAC addresses added to that network's MAC
table will be able to get onto the network.

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NAT Network Address Translation: A network capability that enables a

houseful of computers to dynamically share a single incoming IP
address from a dial-up, cable or xDSL connection. NAT takes the
single incoming IP address and creates new IP address for each
client computer on the network.

Numbering plan In a communications network, a numbering plan allocates specific

numeric codes to identify each subscriber line, special lines, trunk
lines, etc. Numbering plans can be divided into the numbering system
and number assignments. The numbering system indicates the
number of digits to be assigned and the basic scheme of number
assignment. The assignment of specific codes is performed
according to the numbering system.

PBX Private Branch Exchange: An in-house telephone switching system

that interconnects telephone extensions to each other as well as to
the outside telephone network.

Peer-to-peer
network

A wireless or wired computer network that has no server or central

hub or router. All the networked PCs are equally able to act as a
network server or client, and each client computer can talk to all the
other wireless computers without having to go through an access
point or hub. However, since there is no central base station to
monitor traffic or provide Internet access, the various signals can
collide with each other, reducing overall performance.

POTS Plain Old Telephone Service (POTS), or Pretty Old Telephone

System is the standard analog traditional telephone service that most
homes use. In contrast, telephone services based on high-speed,
digital communications, such as ISDN and DSL, are not POTS. The
main distinctions between POTS and non-POTS services are speed
and bandwidth.

Proxy server Used in larger companies and organizations to improve network

operations and security, a proxy server is able to prevent direct
communication between two or more networks. The proxy server
forwards allowable data requests to remote servers and/or responds
to data requests directly from stored remote server data.

PSTN Public Switched Telephone Network: The worldwide voice telephone

network.

QoS Quality of service (QoS)
RJ-45 Standard connectors used in Ethernet networks. Even though they

look very similar to standard RJ-11 telephone connectors, RJ-45
connectors can have up to eight wires, whereas telephone
connectors have only four.

Router A device that forwards data packets from one local area network

(LAN) or wide area network (WAN) to another. Based on routing
tables and routing protocols, routers can read the network address in
each transmitted frame and make a decision on how to send it via the
most efficient route based on traffic load, line costs, speed, bad
connections, etc.

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RTP/RTCP Real-Time Protocol/Real-Time Control Protocol(RTP / RTCP) : IETF

specifications for audio and video signal management. Allows
applications to synchronize and spool audio and video information.
RTP (Real Time Protocol) is specifically concerned with the
dependable transmission of latency-sensitive traffic across the
network and is involved in using time stamping to determine network

j

itter tolerance and makes sure that voice packets are arriving in

order.

SIP Session Initiation Protocol: A protocol that provides telephony

services similar to H.323, but is less complex and uses less resource.
SIP (Session Initiation Protocol) is a signaling protocol for Internet
conferencing, telephony, presence, events notification and instant
messaging. SIP is a text-based protocol, similar to HTTP and SMTP,
for initiating interactive communication sessions between users.

Subnetwork or
Subnet

Found in larger networks, these smaller networks are used to simplify

addressing between numerous computers. Subnets connect to the
central network through a router, hub or gateway. Each individual
wireless LAN will probably use the same subnet for all the local
computers it talks to.

TCP/IP Internet Standard Protocol: The underlying technology behind the

Internet and communications between computers in a network. The
first part, TCP, is the transport part, which matches the size of the
messages on either end and guarantees that the correct message
has been received. The IP part is the user's computer address on a
network. Every computer in a TCP/IP network has its own IP address
that is either dynamically assigned at startup or permanently
assigned. All TCP/IP messages contain the address of the
destination network as well as the address of the destination station.
This enables TCP/IP messages to be transmitted to multiple networks
(subnets) within an organization or worldwide.

TOS Type of Service: A method of setting precedence for a particular type

of traffic for QoS.

UDP User Datagram Protocol. An unreliable networking layer that sits at

the same level of the networking stack at TCP. UDP is a
connectionless transport protocol that is part of a suite of protocols
(the others being RTP and IP) that allow for the timely and efficient
transfer of voice data across and IP network. UDP is the better
transport protocol for VoIP data than TCP.

VAD Voice Activity Detection (VAD) helps save bandwidth during calls.

Examples: When you are making a VoIP call and you are not
speaking and you are listening, that silence is still taking up
bandwidth during the call. When silence is detected by VAD software
over a predetermined length of time, is sends silent packets that
inform other VAD enabled systems to stop holding the bandwidth for
these empty packets.

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VoIP Voice Over Internet Protocol: VoIP is based on the principal of

transmitting digitized voice packets over networks. Basically, VoIP
consists of converting voice signals into streams of digital packets
and sending those packets of data through an IP-constructed network
environment. VoIP can work in both LAN (local area network) and
WAN (wide area network) environments for intranetworking or
internetworking communication between VoIP channel users.
Routers and switches and other special compression protocols direct
the packetized voice data to their destination IP address. VoIP can be
less expensive than voice transmission using standard analog
packets over POTS (Plain Old Telephone Service). It allows
telephone calls, faxes, or overhead paging to be transported over an
existing IP data network topology.

VPN Virtual Private Network(VPN) is a virtual created sub-network based

on a public real network. A type of technology designed to increase
the security of information transferred over the Internet. VPN can
work with either wired or wireless networks, as well as with dial-up
connections over POTS. VPN creates a private encrypted tunnel from
the end user's computer, through the local wireless network, through
the Internet, all the way to the corporate servers and database.

WAN Wide Area Network: For global or long distance networking access

thru the support of telecommunication devices. A communication
system of connecting PCs and other computing devices across a
large local, regional, national or international geographic area. Also
used to distinguish between phone-based data networks and Wi-Fi.
Phone networks are considered WANs and Wi-Fi networks are
considered Wireless Local Area Networks (WLANs).

WLAN Also referred to as LAN. A type of local-area network that uses

high-frequency radio waves rather than wires to communicate
between nodes.