Before servicing this chassis, it is important that the service person read the "SAFETY PRECAUTIONS" and
"PRODUCT SAFETY NOTICE" contained in this manual.
SPECIFICATIONS
• Power Input: AC 120V, 60Hz
• Power Usage: See table on page 5
• Light Engine: DLP
• Light Source: 150W (52, 57 & 65" models)
• Channel Range: Air VHF - 2~13, UHF - 14~69
• Antenna Input: 2 RF 75Ω unbalanced
• Tuning (V33): 1 NTSC/A TSC/QAM
• Cabinet Dimensions: See Table on page 5
• Weight: See table on page 5
• Speakers (4Ω 10W): Two 5.75"x2.4" Oval
TM
(1920 x 1080 pixels)
Analog Cable - 1~125
Digital Cable - 1~135
1 Out of Band for CableCARD
(WD-57731 & WD-65731 Only)
TM
• Input Level: VIDEO IN JACK (RCA T ype)
• Output Level: VIDEO OUT JACK (RCA T ype)
• Digital: IEEE-1394 I/O Jacks
WD-57731
WD-65731
1.0Vp-p 75Ω unbalanced
: AUDIO IN JACK (RCA T ype)
-4.7dBm 43kΩ unbalanced
: S-VIDEO IN JACK
(Y/C separate type)
Y:1.0 Vp-p C:0.286Vp-p(BURST)
75Ω unbalanced
: COMP / Y , Cr, Cb (RCA T ype)
Y: 1.0 Vp-p Cr, Cb: 700mVp-p
1.0Vp-p 75Ω unbalanced
: AUDIO OUT JACK (RCA T ype)
-4.7dBm 4.7kΩ unbalanced
: AC-3 Digital Audio Output
(RCA T ype)
TM
: HDMI
: DVI-I
• Design specifications are subject to change without notice.
CableCARD is a trademark of Cable Television Laboratories, Inc.
Digital Light Processing, Digital Micro Mirror Device and DLP are Trademarks of Texas Instruments.
Dolby and Dolby digital are registered trademarks of Dolby Laboratories.
DTV Link is a trademark of Consumer Electronics Association
HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing, LLC.
Page 4
MODEL: WD-52631 / WD-57731 / WD-65731
INTRODUCTION
This service manual provides service instructions for the V33 chassis. The specific models for this chassis type,
dimensions and weight are listed below. Service personnel should read this manual thoroughly before servicing these
chassis.
MODELCHASSISHEIGHTWIDTHDEPTHWEIGHT
WD-52631
WD-57731
WD-65731
This service manual includes:
1. Assembly and disassembly instructions for cabinet and chassis components.
2. Servicing of the Lenticular Screen and Fresnel Lens.
3. Servicing printed circuit boards (PCBs).
4. Electrical and Mechanical adjustments.
6. Chip parts replacement procedures.
7. Circuit path diagrams.
The parts list section of this service manual includes:
1. Cabinet and screen parts.
2. Electrical parts.
Schematic and block diagrams of the above listed models are included in this service manual for better understanding
of the circuitry .
Many electrical and mechanical parts in television receivers have special safety related characteristics. These characteristics are often not evident from visual inspection nor can the protection afforded by them necessarily be obtained by
using replacement components rated for higher voltage, wattage, etc.
Replacement parts which have special safety characteristics are identified in this service manual.
Electrical components having such features are identified by shading on the schematic diagram and parts list of this
service manual, and by marking on the supplementary sheet for this chassis to be issued subsequently . Therefore,
the replacement for any safety part should be identical in value and characteristics.
Page 5
MODEL: WD-52631 / WD-57731 / WD-65731
SAFETY PRECAUTIONS
NOTICE:Observe all cautions and safety related notes located inside the receiver cabinet and on the
receiver chassis.
WARNING:
1.Operation of this receiver outside the cabinet or with the cover removed presents a shock hazard
from the receiver's power supplies. Work on the receiver should not be attempted by anyone who is
not thoroughly familiar with the precautions necessary when working on high voltage equipment.
2.When service is required, observe the original lead dress. Where a short-circuit has occurred, replace
those components that indicate evidence of overheating.
SAFETY PRECAUTION
To protect your eyes, do not look directly into the lamp, or light coming directly from the lamp, lens or
mirror.
Leakage current check
Before returning the receiver to the customer, it is recommended that leakage current be measured according to the
following methods.
1. Cold Check
With the alternating current (AC) plug removed from the AC source, place a jumper across the two AC plug
prongs. Connect one lead of an ohm meter to the AC plug and touch the other lead to each exposed metal part
(i.e. antennas, handle bracket, metal cabinet, screw heads, metal overlay , control shaf ts, etc.), particularly any
exposed metal part that has a return path to the chassis. The resistance of the exposed metal parts having a
return path to the chassis should be a minimum of 1 Meg Ohm. Any resistance below this value indicates an
abnormal condition and requires corrective action.
2. Hot Check ...Use the circuit shown below to perform the hot check test.
1. Keep switch S1 open and connect the receiver to the measuring circuit. Immediately after
connection, and with the switching devices of the receiver in their operating positions, measure the
leakage current for both positions of switch S2.
2. Close switch S1, energizing the receiver . Immediately after closing switch S1, and with the
switching devices of the receiver in their operating positions, measure the leakage current for both
positions of switch S2. Repeat the current measurements of items 1 and 2 after the receiver has
reached thermal stabilization. The leakage current must not exceed 0.5 milliampere (mA).
Page 6
MODEL: WD-52631 / WD-57731 / WD-65731
Rear Cover Removal
Rear Cover Removal Procedure
1 ) Remove 8 screws (A) from the External Input frame.
2 ) Remove 10 screws (B) from the rear cover.
3 ) Pull the rear cover from the TV .
Chassis Disassembly
Chassis Removal from Cabinet
1 ) Remove two screws (a)
2 ) Disconnect all cables connecting to
the chassis.
3 ) Carefully slide the chassis out of the
Cabinet.
Img_0184.jpg
Page 7
a
a
MODEL: WD-52631 / WD-57731 / WD-65731
T erminal shield
Chassis (Exploded View)
PWB-TERMINAL
PWB-SIGNAL
Main T erminal cover
PWB-POWER
Chassis box cover
PWB-E2P
DVI connector
PWB-DM
Chassis box
Main T erminal Shield Removal
1 ) Remove 8 screws (A), 6 screws (B) and 5 screws from the T erminal Shield.
2 ) Remove 4 nuts (C).
3 ) Pull the Terminal Shield from the chassis.
Page 8
MODEL: WD-52631 / WD-57731 / WD-65731
PWB-TERMINAL Removal
After removing the T erminal Shield:
1 ) Remove 2 screws (A) from the
T erminal Cover .
2 ) Carefully pull upward to remove the
PWB-TERMINAL and Cover from the
chassis.
PWB-POWER Removal
1 ) Disconnect all lead to the PWB-
POWER.
2 ) Remove 8 screws (B) from the PWB-
POWER.
3 ) Lift the PWB-POWER from the
chassis..
Chassis Box Top Cover Removal
1 ) Remove 3 screws (C).
2 ) Lift the cover from the chassis box.
PWB-SIGNAL Removal
After removing the PWB-POWER and the
chassis box cover:
1 ) Remove 7 screws (A) from PWB-
SIGNAL.
2 ) Disconnect all cables going to the
PWB-SIGNAL.
3 ) Lift PWB-SIGNAL from the chassis
box.
Chassis (top view)
Page 9
Chassis (top view)
MODEL: WD-52631 / WD-57731 / WD-65731
PWB-DM Removal
After removing PWB-SIGNAL:
1 ) Remove 9 screws (A) from the
PWB-DM.
2 ) Remove 2 hex screws (B) from
the DVI connector.
3 ) Lift the PWB-DM from the
chassis box.
If PWB-DM is replaced, transfer the PWB-E2P
from the old DM to the new DM.
Then perform the data transfer procedures
"Copy Light Engine E2PROM to DM"
and "Download WB Alignment to FMT"
described on page 25.
A
B
A
A
Chassis (top view)
Exhaust Fan Replacement
1 ) Remove 4 screws (A) and
remove the exhaust duct cover.
2 ) Slide the Exhaust Fan from the
duct and unplug the JF connector.
Note: Save the rubber cushions, they do not come with a
new fan.
3 ) When installing the fan ensure
the leads come out the bottom
of the fan as shown in the
picture.
A
A
Exhaust
Fan
A
A
Page 10
MODEL: WD-52631 / WD-57731 / WD-65731
Optical Engine Removal
Engine (xHD5) Removal from cabinet
xHD5 Engine Removal Procedure
1 ) Remove 2 locking screws (b) and
ground screw (c).
2) Loosen one adjust screw (a). Less
adjustment will be required when the
Engine is installed.
3 ) Disconnect all leads to the Engine,
Lamp Box and Ballast.
4 ) Carefully slide the Engine, with the
bottom plate from the cabinet.
Engine Removal from base plate
Removing the xHD5
Engine from the Plate
1 ) Remove the 2 screws
(a), and 4 screws (b).
2 ) Carefully lift the
engine from the base
plate.
3 ) Add a new cushion
behind the lens.
After Replacing Engine
Copy Engine Data to DM
Refer to data transfer on page 24.
Note: The Engine has no individual
service parts available. Attempting
to disassemble the Engine may void
the warranty.
NOTE: After Engine replacement, verify the foam gasket around the lens is properly positioned and that it does not block
the light path. The side portholes of the cabinet can be used for visual confirmation.
Page 11
MODEL: WD-52631 / WD-57731 / WD-65731
WD-52631 Models Front Disassembly
52” Models Screen Frame Removal
1 ) Pull off the Speaker Grille.
2 ) Remove all screws (a) from the upper rear
cover (except one at an upper corner).
3 ) Remove 12 screws (b) from the front of the
screen frame.
4 ) Remove the one remaining screw (a)at the
upper rear corner. Carefully pull the Screen
Frame from the TV and unplug the ES
connector..
WD-52631 Screen Removal from the Frame
1 ) From the rear of the
Screen Frame remove 16
screws (a) from the top
and bottom rails.
2 ) Remove 6 screws (b) from
each side rail.
3 ) Carefully lift the Screen
assembly from the
Frame.
Page 12
MODEL: WD-52631 / WD-57731 / WD-65731
WD-57731 & WD-65731 Front Disassembly
57” & 65” Models Screen Frame
Removal
1 ) Pull off the Speaker Grill.
2 ) Remove all the screws (b) from the
upper rear cover (except one at an
upper corner to support the frame).
3 ) Remove 10 screws (a) from the
front of the screen frame.
4 ) Remove the remaining screw (b)
(supporting the frame). Carefully
pull the Screen Frame from the TV
and disconnect the ES and LE
connectors.
57” & 65” Models Screens Removal from Frame
1 ) From the rear of the Screen Frame remove 20 screws (a) from the top and bottom rails
2 ) Remove 6 screws (b) from each side rail.
3 ) Carefully lift the Screen assembly from the Frame.
Page 13
MODEL: WD-52631 / WD-57731 / WD-65731
Screen Replacement
CAUTION:Wear gloves when handling the Lenticular Screen and Fresnel Lens.
This prevents cuts and finger prints. Do not place Fresnel Lens in the sun.
This may cause fire and heat related injuries.
Lenticular Screen and Fresnel Lens Removal
1 ) Remove the top, bottom and side HOLDER-SCREEN rails and their cushions from the Screen Frame.
2 ) Lift the screens as a single unit from the frame.
2. Separate the Lenticular Screen and Fresnel Lens.
Note: When separating the Lenticular Screen from the Fresnel Lens, use caution
while prying the Screen and Lens apart. Use a slot type screw driver, and
remove the pressure sensitive double sided tape.
Lenticular Screen and Fresnel Lens Replacement
1 ) Apply LENS-TAPE along the rear top edge of the Lenticular Screen.
2 ) Place the Fresnel Lens on top of the Lenticular Screen, and apply pressure along the top edge.
3 ) Place the screens in the screen frame and reinstall the cushions, top, bottom and side rails.
NOTE: The Lenticular Screen label must face the front and the Fresnel Lens label face the rear.
4 ) Reverse the Screen Removal Procedure and insert the screens in the Bezel.
Page 14
MODEL: WD-52631 / WD-57731 / WD-65731
OPTION MENU
1. Press the “MENU” button on the remote hand unit.
2. Press the buttons “2”, “4”, “7” and “0” in order.
(The screen will change to the option menu.)
T otal Lamp ON Time
V33 Remote Button Name Changes
Previous Model NameNew Name
HOMEEXIT
PIP/POPSPLIT
SQVFAV
DEVICEINPUT
V33 REMOTE CONTROL
Digital Signal Strength
1. Tune to a Digital Channel
2. From the Option menu scroll down and highlight Digital Signal Strength
3. Press Enter
Example using CableCARD on ANT1
Signal Quality
Index (0-100)
Signal Noise
Ratio
SNR Recommended Levels:
VSB = 15 to 35
64 QAM = 22 to 34
256 QAM = 27 to 37
While the unit is ON, pressing the FORMA T and INPUT buttons simultaneously will immediately start the Initialization
sequence. The TV will reboot once the initialization sequence is completed. Front Panel Initialization will reset ALL
user settings to the factory setting.
SERVICE TIP:
Many customer generated symptoms, intermittent symptoms or no symptom found can be resolved by system reset
or initialization. Before visiting the customer’s home ask the customer 1st to try the System Reset button on the
control panel and if this does not resolve the issue, then they can use the front panel initialization by pressing the
FORMA T and INPUT buttons simultaneously
NOTE: During Initialization, the set will
reboot. Wait until the Power LED stops
flashing before unplugging or powering
ON the TV .
RESET / INITIALIZE GUIDE
Reset NameWhen to useHow to useResult in g Actio n
Remote Co n trol TV
Layer Reset
Returns th e rem o te c o ntro l T V
layer to normal operation.
(1)
Set the slide switch to TV posi t ion.
(2)
Press and hold the
(3)
flashes twice then release the button.
(3)
Enter the code
POWER
0 0 9 3 5
.
button until it
Once the valid code has been entered
and confirmed, the remote control has
been reset.
Remote Co n trol TV
Volume/Mute
functions
/V Memory Reset,
single in put
A/V Reset, all
inputs
System ResetTo reset the TV when it does not
TV ResetTo reset all customer settings
Initialize - User
Level
Returns the volume and mute
functions of the remote control to
TV volume and mute for TV,
Cable/Sat, VCR and DVD layers
after the audio lock for AV
Receivers feature has been used.
When the audio and or video
settings for a single input seems
to incorrect
To reset audio and video
adjustments for all inputs to the
original factory settings.
turn on or off, does not respond
to the remote control, front panel
buttons or has audio but no
video.
To reset all consumer adjusted
settings and memories to the
original factory defaults.
(1)
Set the slide switch to TV posi t ion.
(2)
Press and hold the
(3)
flashes twice then release the button.
(3)
Enter the code
MENU --> Audio/Video--> AV Reset All Audio and Video settings for the
While viewing the TV, press the front panel
GUIDE
buttons
time.
Press the
front panel with a pointed object such as
the point of pencil or end tip of a paperclip.
Press
Press
front control panel at the same time.
SYSTEM RESET
MENU-1-2-3-ENTERAll customer settings except V-Chip are
FORMAT
POWER
9 9 3 VOL UP
FORMAT
and
INPUT
and
button until it
.
at the same
button on the
buttons on the
The remote will now operate the TV's
volume and mute when the slide switch
is in the TV, CABL E/SAT, VCR or DVD
positions.
individual input are reset except for the
Listen To
Balance
All Audio and Video settings including
Listen To
Captions
are returned to the original factory
settings.
The changes you made most recently,
before using the SYSTEM RESET, may
be lost. Changes you made previously,
howev er, are not lost .
reset.
All memories and settings outlined in
the Owner's Guide will need to be set
again.
Language,
and
Closed Caption
and
Language, Closed
and
settings and
Format
audio
settings.
settings
Initialize - Service
Level
Factory RestoreTo recover from data/adjustment
To reset all consumer adjusted
settings and memories to the
original factory defaults.
errors in the ISF menu
MENU + 2470
press
MENU + 2457 + 0
FACTORY DEFAULTS and press ENTER
. Highlight
ENTER
INITIALIZE
. Highlight RESTORE
and
All memories and settings outlined in
the Owner's Guide will need to be set
again. Also erases V-CHIP password
All service, user, ISF data is set back to
factory defaults.
Page 16
MODEL: WD-52631 / WD-57731 / WD-65731
INITIAL DEFAULT SETTINGS
Setup Menu
Langua ge (Idioma)English Start Time--Lock Time12:00pm
Memorize Channels -- Day--Unlock Time12:00pm
Ant1 Air-- Record List--Front Panel LockOff
Ant1 Cable--Audio/Video
Ant2 Air--Antenna1A/V Memory ResetAnt-1
Ant2 Cable--Channel2Settings
ClockMemoryAddedAudio
Clock SettingManualNameBlankBass50%
Time12:00PMFAVBlankTreble50%
Date1/1/2006 Signal Streng th(Depe nds on Balance50%
Time ZoneEasterndigital source)SurroundOff
Daylight SavingsAppliesListen To (Analog Only) Stereo
TimerGray out Analo g CaptionsOn if MuteLevel SoundOn
TimerOff BackgroundGrayLanguage (Digital O nly) Englis h
DayDaily Digital CaptionsOn if MuteVideo
Time1 2:00PM AppearanceDefaultPicture ModeBrilliant
DeviceANT-1 Digital SettingsContrast100%
Channel2 FontFont 3Brightness50%
Demo modeGrey out (mode off) SizeLargeColor50%
Software VersionV33 XXX.XX ColorWhiteTint50%
Clear Thought Menu
EditReview OpacityTranslucentBrilliant Color TempHigh
Input Name--Perfect ColorPerfect color
Picture Mod eBrilliantBrilliantBrilliantBrilliantBrilliantn/a
Brilliant Contrast
Brilliant BrightnessCenterCenterCenterCenterCenterCenter
ColorCenterCenterCenterCenterCentern/a
Tint
SharpnessCenterCenterCenterCenterCentern/a
Colo r Te mp.
Perfect Color
Video Noise MediumMediumMediumMediumMediumn/a
Film Mode (Auto)OnOnOnN/AOnn/a
Bass
TrebleCenterCenterCenterCenterCenterCenter
BalanceCenterCenterCenterCenterCenterCenter
Surround
Listen ToStereon/an/an/an/an/a
Level Sound
Language (Digital Only)
Vertical Positi onn/an/an/an/an/aCenter
Horizontal Positionn/an/an/an/an/aCenter
Fine Detail
Ant 1
Ant 2
MAXMAXMAXMAXMAXMAX
CenterCenterCenterCenterCentern/a
HighHighHighHighHighHigh
Manual/
Center
CenterCenterCenterCenterCenterCenter
OffOffOffOffOffOff
OnOnOnOnOnOn
Englishn/an/aEnglishn/an/a
n/an/an/an/an/aCenter
INPUT
1/2/3
Manual/
Center
COMP 1 / 2
Manual/
Center
1394
(connected)
Manual/
CenterManual/ Center
HDMI 1/2
(Video)
DVI-I(PC)
Manual/
Center
A. A/V Memory
Each of the external inputs has it’s own Audio/Video Memory. A change in an A/V setting at a specific input is
stored in memory for that specific input.
B. A/V Reset
1. Pressing the front panel “GUIDE” and “FORMA T” buttons at the same time initializes all A/V Memories.
2. The AV Reset in the user’s menu initializes only the selected input’s A/V Memory.
* A red Lamp LED only occurs after 3 attempts to light the lamp. Each attempt (pressing POWER)
must be at least 65 seconds apart. During each attempt ballast striking may be audible.
ABNORMAL LED INDICATIONS
OffYellowOff
LED Indicator Diagnostics
The front panel LEDs provide an indication of the sets operation, and the possible cause of a malfunction. There are three
front panel LEDs, Power, Status and Lamp. The LED display shows the current status or indicates a possible
malfunction.
3. Error Code Operational Check
Note: The TV must be in Shut Down and not have been switched Off, to perform the Error Code Opera-
Pressing the front panel INPUT and MENU buttons at the same time, and holding for 5 seconds,
activates the Error Code Mode. The TIMER LED flashes denoting a two digit Error Code, or indicating no
problem has occurred since the last Initialization.
Note: The front panel buttons must be used, NOT those on the Remote Control.
tional Check. When the TV is switched Off, the code automatically resets to 12 No Error.
The number of flashes indicates the value of the MSD (tens digit) of the Error Code.
The flashing then pauses for approximately 1/2 second.
The LED then flashes indicating the value of the LSD (ones digit) of the Error Code.
The Error Code is repeated a total of 5 times.
Example: If the Error Code is 23, the LED will flash two times, pause, and then flash three times.
Page 19
4.Error Codes
The Error Code designations indicating malfunction, or no malfunction, are listed below:
MODEL: WD-52631 / WD-57731 / WD-65731
ERROR CODES
Code
12
32
(1)
34
36
37
38
39
42
44
48
(2)
57
58
59
(3)
61
(4)
66
Description
No Error found
Lamp cover is open.
Lamp turns Off while the TV is playing.
(Lamp failure)
(Lamp Enable signal from engine is lost)
Lamp ballast fan failed.
Engine (DLP) fan failed.
Lamp temperature abnormally high.
Remove Lamp to check filter.
DMD temperature abnormally high.
Exhaust fan failed.
Check for disconnected DVI cable between PWB-DM and Engine.
Engine power supply short is detected.
Ballast communication problem (ballast to chassis)
Signal Short is detected
DM short is detected
No LAMP-EN output from the engine to the ballast
Lamp did not turn on at P-ON sequence
(No Lamp inserted)
(Disconnected cable between ballast and lamp)
(Lamp-Enable goes to DM but not to Ballast)
Code 34
Code 57
Code 61
Code 66
Lamp T
Use the above Error Code Table, the Lamp Control Block diagram, and the Troubleshooting flow chart on the following pages
to determine is a lamp problem is due to the Lamp, Ballast, Power Supply or Light Engine.
(1)
- Lamp Enable is generated to activate the Lamp
(2)
- Lamp Enable is generated during P-ON sequence, but no Lamplit signal is received from the Ballast.
(3)
- No Lamp Enable is received at the DM and Ballast.
(4)
- Lamp enable is received at the DM but not at the Ballast.
roubleshooting
Page 20
MODEL: WD-52631 / WD-57731 / WD-65731
Lamp Control Block Diagram
Disabling the Lamp Switch (when the back is removed)
Page 21
MODEL: WD-52631 / WD-57731 / WD-65731
• Install Lamp Cover with no Lamp
• Tape Lamp Switch Closed
• Monitor Ballast spark gap.
• Press "POWER'
• Spark gap arc?
Press
"POWER"
PE Connector
Pins 1 & 2=12V
Ballast
DC Supply?
Check
PWB-POWER
Replace
Lamp
Check
PWB-POWER
• H for 5 sec.
• L for 10 sec.
• H for 1 sec>
• Stays Low
PL (1to4)=340V
FB pin 3=5vs
Replace
Ballast
Replace
Engine
• H for 4 sec.
• L for 10 sec.
• Repeats
several times
Replace
Lamp
Install Lamp
& Lamp Cover
Check
Ballast
Striking
Replace
Lamp
Check
LAMP-EN
(FB pin 4)
Yes
NG
No
OK
Yes
Pulses
No
No Pulse
Pulses
Yes
Yes
ENG-PWR
(PD-17)
Check
Engine
Power
Code 61
Code 61
Code 34
Code 34
Code 57
Code 57
Check
Continuity
FB-4 to DVI-20
Check
DVI cable & DM
Open
OK
Code 66
Code 66
Lamp Lights
then goes out
Lamp does
not Light
Code 66
Code 66
Check Cable
Connections
DVI, FB & CJ3
Circuit
Problem
OK
Code 66
Code 66
Lamp T
roubleshooting Flow Chart
Page 22
FB Interconnect
MODEL: WD-52631 / WD-57731 / WD-65731
OOB Tuner (TU-101)
Main Tuner (TU-100)
(Cable/ ATSC/NTSC)
PCMCIA
SLOT
(CableCARD)
Air
in
Cable
Matrix SW
DEMODULATOR
IC1500
POD I/F
IC8506
XILLEON
IC8001
SIGNAL-PWBDM-PWB
Data Bus
TS &
Data
TS &
Data
TS &
Data
Data
Bus
To Engine
SYMPTOM
POSSIBLE CAUSE(S)
POSSIBLE RESOLUTIONS
1
No channel map appears when pressing
guide button (TVGuide disabled)
Cable is not connected to ANT1 -orOOB data is not received correctly
1) Verify cable is connected to ANT1
2) Re-install/Replace CableCARD
3) Verify signal level and signal noise level
4) Contact Service Provider
5) Check TU101 for proper function/Replace Signal PWB
2
Channel map does not change after card
is installed. (still showing basic cable
map)
CableCARD is not ’Initialized’ within
the service providers system.Contact service provider
3 Host ID screen does not appear
Signal and information not received by
TV
1) Verify cable is connected to ANT1
2) Re-install CableCARD
3) Replace CableCARD
4) Verify signal level and signal noise level
4
Error code received on screen. Error
codes are listed such as 161-x
Communication between TV and card
is lost or disrupted
1) Pull card from TV and wait 5 minutes. Then reinstall the
card and verify it is initializing properly.
2) Press INPUT & FORMAT keys on the front panel.
3) Replace CableCARD with new card
4) Try 3rd CableCARD
5) Replace DM-PWB
5
Individual channel cannot be received.
(example HBOHD is no video and no
audio but other HBO channels are OK)
The TV has no means to block
individual channels. Proper
authorization is not received.
Contact service provider
6
Certain tier of channels is not received.
(example: Premium channels or all HD
channels not received)
Authorizations to display scrambled
channels are sent via OOB data.
Contact service provider
7
Unable to tune to a channel. (example:
Pressing 1055 has no response and
stays on current channel)
1055 is not available in the channel
map. Channel map is sent via OOB
from the service provider.
Verify OOB is locked. If OOB is locked, verify channel
should be received. If not locked, troubleshoot for OOB
failure on SIGNAL PWB and/or with service provider.
8
When using SA card channels changing
automatically and random message
about upgrade in process. (Channels are
often like 10,000 to 50,000)
CableCARD firmware is out of date
and being upgraded by service
provider.
If this process continues more than 60 minutes, contact
the service provider for updated card
9
Periodically encrypted channels become
unavailable.
Card is hungUnplug card or AC or perform initialize
10
Only Analog channels can be viewed. All
digital/encrypted channels are
unavailable
Proper authorization is not received or
TV cannot display digital video
1st test for QAM clear channel (often network channels are
provided free), if no QAM clear channel is available
remove the card and memorize channels. Verify that a
digital channel can be viewed. If known digital channel
cannot be viewed suspect SIGNAL
11
ChannelView does not list program
content or channel call letters
This information is provided in the
form of OOB data tables and is sent at
the discretion of the service provider
Contact service provider
CableCARD
Cable providers send QAM64 and/or QAM256 through
the coax cable to the TVs tuner. Once converted to IF it is
demodulated to an MPEG transport stream (TS). If a card is
present in the PCMCIA slot the TS will be passed to the card
and returned back to IC8506 and then finally sent to the Xilleon
processor. If there is no card present in the card slot and the
tuner is tuned to a QAM channel the TS will pass directly from
the POD interface IC directly to the Xilleon for processing.
Cable providers typically have both encrypted
and unencrypted channels. If the Xilleon receives an
encrypted TS it will ask the CableCARD to unscramble
the stream. The card will only unscramble the TS if it
receives the proper authorizations to do so. Those
authorizations are received via Out-of-Band data (OOB).
The OOB contains information about authorizations,
channel maps and more.
Page 23
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