9362 Enterprise Cell V2.2
WCDMA B2/ B5
Getting Started Guide
WELCOME
The Alcatel-Lucent 9362
Enterprise Cell provides
enhanced mobile voice and
data service within the
building. It delivers high
quality voice calls and faster,
more reliable mobile dat a
service.
The Alcatel-Lucent 9362
Enterprise Cell connects to
your broadband I nt ernet
service to deliver ext ended
indoor mobile network
coverage. The in-building
mobile phone connectivity,
signal quality, and data
bandwidth will greatly
improve, especially if the
building is in a remot e area or
out of adequate mobile phone
tower range.
Inside this packaging you w ill
find - the 9362 Enterprise Cell
and an Ethernet cable. The
9362 Enterprise Cell has a
zero touch set-up process.
Just install as detailed in this
guide and it connects to your
mobile phone automatically
whenever your phone is
within range.
Before you begin you need to
make sure you have t he
following:
High Speed Internet
service and an available
Ethernet LAN port on your
router.
An available pow er socket
or electrical out let .
A 3G phone registered for
3G service with your
service provider
9362 Enterprise Cell – Gett ing Started Guide
BOX CONTENTS
Getting Started Guide
9362 Enterprise Cell V2.2
WCDMA B2/B5
Stand
Wall & Ceiling Mounting Kit
AC Power Adapter
Ethernet Cable
3
CONNECTION
OVERVIEW
RESET
Press 4 - 15 seconds t o reset
Press longer than 15 seconds
to factory reset
POWER
Connect the supplied AC/ DC
power adapt or. I f you are
using PoE+ , power comes
from the PoE+ device and you
do not use the AC/DC power
adapt or.
ROUTER
1 Gigabit Ethernet connect or
for backhaul connection
If PoE+ is used to supply
power then connect t his t o a
PoE+ capable router or PoE+
inj ector (supplied AC/DC
power adapt or is not used)
PC
1 Gigabit Ethernet passthrough connector can be
connected to ot her devices
such as a PC or a router
9362 Enterprise Cell – Gett ing Started Guide
QUICK SETUP
1. Find a suitable location
To get the best result s from
the Enterprise Cell it should
be placed high up and as
centrally as possible, since it
emits a radio signal similar to
a Wi-Fi router.
Avoid placing it near metallic
obj ects, windows or other
radio t ransmit ters.
2. Install unit
The unit can stand on a flat
surface or be mount ed on a
wall or ceiling
3. Connect Ethernet cable
Plug one end of the included
Ethernet cable into a port on
your rout er. Plug the other
end of the Et hernet cable into
the Router port of the
Enterprise Cell.
4.
Connect power cable
Connect one end of the power
adapt or into a power socket
and the other into the
Enterprise Cell. The unit
should start up automatically
and begin t he autoconfiguration process.
5. Auto-configuration
The auto-configuration
process t akes about 15
minutes and involves t he
Enterprise Cell connecting to
your Internet Service
Provider, updating it s software
and rebooting. During this
time the I nternet icon will
be white and pulsing. When
the I nternet icon and t he
Service icon are steady and
white the process is complete.
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INSTALLATION
1 2 1 2 3
For w all or ceiling
mounting connect the
cables to the Enterprise
Cell before mounting
the Enterprise Cell on
the stand
DESK
WALL & CEILING
9362 Enterprise Cell – Gett ing Started Guide
Power: Red – the Enterprise Cell is powered on
Flashing red – a problem has been
detected, please contact your service
provider
Internet: White – an Internet connection has been
established
Pulsing whit e – connection in progress
Orange – slow network connect ion
Service: White – the Enterprise Cell is ready for use
Orange – the Enterprise Cell is ready for
use but there problems that might affect
performance
Users: White – the Enterprise Cell is ready for use
Orange – the Enterprise Cell is ready for use
but there are problems that might affect
performance
STATUS ICONS
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FAQS
How do I know that I am
using my Enterprise Cell
service?
Your mobile phone display will
automatically indicate if you
are within Fem tozone signal
range. If registered and
configured properly your
mobile phone should display a
Femtozone service message
and an associated signal
indicator.
Will my call drop if I leave
Enterprise in the middle of
a call?
If you move out of range of
the Enterprise Cell your call
will be automatically
transferred to the next
available network service
offered by your mobile service
provider ( carrier) , without
disconnecting your call. I f no
other mobile network is
available your call will be
disconnected.
What happens if my
broadband connection
fails?
If you lose your broadband
connection t he user stat us will
turn orange and your
Enterprise Cell coverage will
stop. The Enterprise Cell
service will return when the
broadband connection is
recovered.
What happens if my
Enterprise Cell stops
operating – can I still
place a call?
If your Enterprise Cell stops
operating (e.g. if you have
lost your broadband
connection) then you will no
longer be able t o place calls
through the Enterprise Cell.
However if you have coverage
from the mobile network of
your mobile service provider
you can still place calls
normally.
9362 Enterprise Cell – Gett ing Started Guide
Safet y Notes
GENERAL: Please read this Gett ing
Start ed Guide carefully before using the
9362 Enterprise Cell. The 9362 Enter prise
Cell’s purpose is to provide improved
mobile signal coverage inside a building.
Do not use th is device for any other
purpose, as doing so may be dangerous.
POWER: This product is intended to be
supplied by a Listed Limit ed Power
Source. This can be performed by a
power adapter out put rat ed 12 VDC,
minimum 2.0 A or a PoE rated 48-56
VDC, m inim um 0.6 A. These units shall be
“LPS” marked and rated for a minimum
ambient temperature of 45°C.
CONDITIONS OF USE: The 9362
Enterprise Cell and all its components
(including cables and power adaptor)
should be placed in a dry, indoor area, at
elevat ed heights such as on t op of
shelves, cabinet s, et c. I t should be kept
away from any wet or dam p
envir onments; such as kitchens,
bathroom s, laundry room s or any other
areas w ith exposure t o moisture, sprays,
drips, or running wat er. For the safety of
stored dat a, it should not be placed near
magnetic devices such as audio or video
tapes, disket tes or credit cards. While in
service, the ant enna should not be
collocat ed w ith any another an tenna or
tr ansmit ting device. Alt itude 2000 m max.
Ambient t emperature 45°C max.
MEDICAL DEVICES: The 9362
Enterprise Cell contains a radio
tr ansmit ter similar to ot her resident ial
radio transmit ter s. Medical devices such
as pacemakers and hearing aids may be
affected, unless pr ecautions are taken,
when using this device. Please cont act
your General Practitioner f or additional
safety guidelines.
COMPLIANCE WITH APPLICABLE
EXPOSURE LIMITS: The 9362
Enterprise Cell h as a radio em ission level
well below regulatory limit s for public
exposur e to radiofrequency emissions. It
thus complies with the European
Recommendation 1999/519/ EC of 12 July
1999.
The European standard EN 50385
specifies t he conditions for com pliance
wit h r egulat ory limits for public exposure;
in particular in t he limit ing case w here the
user would be located at less than 20 cm
of the unit in operation, the Specific
Absorpt ion Rate (SAR) must be less t han
2 W / kg.
The 9362 Enter prise Cell, having a
maximum radio out put pow er of 0.25 W,
is consistent w ith EN 50385 even when it
is in this maximum power and in the
imm ediate vicinity of the human body.
EMERGENCY: The 9362 Enterprise Cell
does not operat e during instan ces of
power loss. To make emergency calls,
please u se a mobile or land line phones.
POWER SUPPLY: Ensure that the
volt age specified corresponds to th e
power socket t o which you connect it. I n
case of power loss (and t heref ore loss of
9
service) , all mobile calls, including
emergency calls, will be redirected
automatically t o t he default mobile
(carrier) net wor k. I f you have no mobile
network coverage and need to make an
emergency call, please use a land line. In
case of a t hunderstor m, please
disconnect t he device t o avoid dam aging
it. For safety reasons, only service
technician’s skills can open the device.
TRADEMARKS: Alcat el-Lucent and the
Alcatel- lucent logo are regist ered
tr ademarks of Alcatel- Lucent. All other
tr ademarks are the property of their
respect ive owners.
FCC Statement: This device complies
wit h p art 15 of t he FCC Rules. Operation
is subj ect to the following tw o conditions:
(1) This device may not cause har mful
int erfer ence, and
DISPOSAL & RECYCLING: To facilitate
disposal and/ or recycling, please respect
the sort ing rules of your country or region
for this kind of device. European
regulations requ ire the disposal of t his
device at sales point s or at designat ed
collection points such as drop-off cent ers,
etc.
Copyright © 2012 Alcatel-Lucent. All
rights reserved.
The infor mation presented is subject to
change wit hout notice. Alcatel- Lucent
assumes no responsibilit y f or inaccuracies
contained herein.
NOTICE OF LIABILITY: Every eff ort has
been made to ensure that this guide
contains accurate and cur rent
informat ion. However Alcatel-Lucent and
the aut hor shall not be liable for any loss
or damage suffered by readers as a result
of any infor mation contained herein.
(2) This device must accept any
int erfer ence received, including
int erfer ence t hat may cause undesired
operation.
NOTE: This equipm ent has been test ed
and found to comply w ith the lim its for a
Class B digital device, pursuant to part 15
of the FCC Rules. These lim its are
designed to provide reasonable prot ection
against harmful interf erence in a
residential installation. This equipment
generates, uses and can radiate radio
frequency energy and, if not inst alled and
used in accordance with the instructions,
may cause har mful interf erence to radio
comm unicat ions. However, t here is no
guarantee that interf erence will not occur
in a part icular inst allation. If this
equipment does cause harmful
int erfer ence t o radio or television
recept ion, which can be determ ined by
turning the equipment off and on, t he
user is encour aged to try to correct t he
int erfer ence by one or more of the
following measures:
9362 Enterprise Cell – Gett ing Started Guide
— Reorient or relocate t he r eceiving
antenna.
— I ncrease t he separation between
the equipment and receiver.
— Connect the equipment int o an
out let on a circuit different from t hat
to which the receiver is connect ed.
— Consult the dealer or an
experienced radio/ TV t echnician for
help.
CAUTION
Changes or mod ificat ions not expressly
approved by t he par ty responsible for
compliance could void the user’s authority
to operate t he equipment.
This d evice and it s antennas(s) must not
be co-located or operating in conjunction
wit h an y ot her antenna or transmitter
except in accordance wit h FCC mult itr ansmit ter product procedures.
IMPORTANT NOTE:
Radiation Exposure Statem ent:
This eq uipment complies wit h FCC RF
radiation exposur e lim its set forth for an
uncontrolled environment . This
equipment should be installed and
operated with minimum distance 20cm
between the radiat or and your body.
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