Mitel Networks 480ICT User Guide

MODEL
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USER GUIDE
Introduction ..................................................................................................1
Methods of installation ................................................................................1
Setting up the 480i CT ................................................................................. 2
Administrator level options in the 480i CT .................................................. 2
Network ................................................................................................................ 2
SIP Settings .......................................................................................................... 3
Phone Status ........................................................................................................ 3
Customizing Your 480i CT Cordless Handset ........................................... 4
Accessing Options ......................................................................................4
Intercom ............................................................................................................... 4
Language ............................................................................................................. 4
Ring Tone ............................................................................................................. 4
Custom name ....................................................................................................... 5
Table of Contents
Call timer .............................................................................................................. 5
Vibrate .................................................................................................................. 5
Handset Pairing .................................................................................................... 5
Key Lock On or Off ............................................................................................... 5
Backlight ............................................................................................................... 5
Silent Alert ............................................................................................................ 6
Aastra 480i CT Web Client ..........................................................................7
Configuring the 480i CT IP phone .............................................................. 8
Network ......................................................................................................8
To change whether DHCP is used ........................................................................8
To configure the networks settings .......................................................................8
TFTP Server settings ..................................................................................8
To set the TFTP server’s address .........................................................................9
Programming Feature Key ........................................................................10
Programming Guideline ............................................................................10
Feature Key Web Interface .......................................................................11
Web Page Language Support ..................................................................11
Using your 480i CT Base Station ............................................................. 12
Hard keys ..................................................................................................12
Softkeys ....................................................................................................12
Idle State ..................................................................................................12
Connected State .......................................................................................12
Multiple Line and Call Appearances .........................................................12
Services ....................................................................................................13
Icom Key ...................................................................................................13
Redial Key ................................................................................................13
Using the 480i CT Cordless Handset ....................................................... 14
Idle Mode ..................................................................................................14
Handset Icons and Status Messages .......................................................14
Screen Icons ......................................................................................................14
Status Messages ................................................................................................ 15
Handset Keys ...........................................................................................15
Softkeys ............................................................................................................. 15
Talk /Hold Key .................................................................................................... 15
Hold Key ............................................................................................................. 15
Release Key ....................................................................................................... 15
Mute Key ............................................................................................................ 15
Redial Key .......................................................................................................... 15
Feature Key List ................................................................................................. 16
Menu List ............................................................................................................ 16
Multifunction Handset LED Indicator ........................................................16
Battery Charging .......................................................................................16
Volume Control .........................................................................................17
Directory – 480i CT Cordless Handset ..................................................... 17
Entering Characters and Numbers .....................................................................17
Adding Record to Directory ................................................................................18
Callers List – 480i CT Cordless Handset ..................................................19
Dialing from Callers List ..................................................................................... 20
Saving Item to Directory ..................................................................................... 20
Deleting Item from Callers List ...........................................................................20
Making Calls from 480i CT Base Station .................................................21
Dialling a Number ..................................................................................... 21
Using Handsfree Speakerphone ..............................................................21
Using a Headset .......................................................................................21
Intercom (Yet to be Implemented) .............................................................22
Redial .......................................................................................................22
Mute ..........................................................................................................22
Receiving Calls .........................................................................................22
Handling Calls ..........................................................................................22
Transferring Calls ......................................................................................23
Ending Calls .............................................................................................24
Additional Features ...................................................................................24
Making Calls from 480i CT Cordless Handset ........................................ 25
Pre-dialling a Number ...............................................................................25
Using a Headset .......................................................................................25
Receiving Calls .........................................................................................25
Call Privacy ...............................................................................................25
Ending Calls .............................................................................................26
Pairing and Unpairing Cordless Handset to Base ..................................27
Pairing Handset ........................................................................................ 27
Unpairing Handset ....................................................................................28
Troubleshooting ........................................................................................30
Appendix A: Parameter Settings ..............................................................31
Appendix B: Sample configuration files .................................................36
Limited Warranty ....................................................................................... 37
Table of Contents
Introduction
This guide compliments the Aastra Model 480i CT Installation Guide that is included with the phone. Please refer to the installation guide for information on hardware requirements, features and physical set up of your new 480i CT.
Software Prerequisites
• Permission to register at the IP PBX
• Access to a Trivial File Transfer
Introduction
Protocol (TFTP) server
Methods of installation
The software set up and installation for 480i CT can be through the user interface available from the phone itself or through the AASTRA 480i CT WEB CLIENT web interface.
When the 480i CT is initialized for the first time, DHCP is enabled by default. The DHCP server passes information to the IP phone so that it can configure itself for subsequent IP PBX address and normal runtime operations.
Note:
• If you are planning on using Dynamic IP addresses, make sure a DHCP server is running on your network
• If you are not planning on using Dynamic IP addresses, refer to sec­tion 5,”Configuring the 480i CT IP phone” on how to set up an IP address manually
• Make sure a TFTP server is set up on your network and can accept connections anonymously
Warning:
phone while the phone is initializing or downloading firmware.
Do not reset or turn off the
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Setting up the 480i CT
When the 480i CT is first plugged in or reset it will automatically download any firmware updates for the phone. The binary and configuration files that are required for the 480i CT are: firmware.st, aastra.cfg, <mac>.cfg.
“Appendix A: Parameter Settings”
page 31 consists of all the parameters that can be set for the 480i CT phone.
“Appendix B: Sample configuration files”
on page 36 consists of some sample configuration files with all the basic parameters that need to be set in order to register the IP phone at the PBX.
1.
Make sure the TFTP server’s address is configured on the 480i CT. For details on how to set the TFTP server setting for the 480i CT, please refer to section
the 480i CT IP phone”
2.
Copy the firmware file “firmware.st” to the root directory of the TFTP server. This firmware file is down­loaded only when it is newer than the one the phone is currently using.
3.
Copy the Aastra configuration file “aastra.cfg” and <mac>.cfg file to the root directory of the TFTP server.
Accessing the phone’s Options list:
1.
Press the phone to enter the options list
2.
Use the through the list of options
3. Press the Show softkey, the 4 button
or press the number corresponding to the option to select and option
4. Use the softkeys to change a
selected option
5. Press the Done softkey at any time to
save the change and exit the current option
6. Press the Cancel softkey, the 4
button or the y button at any time to exit without saving the changes
w
s and r to scroll
“Configuring
on page 8.
button on the
on
Administrator level options in the 480i CT
From the phone, administrator level options include all settings under 8.
Network, 9. SIP Settings and 4. Factory Default options found under
10. Phone Status option. When
attempting to access these options, the phone will prompt for the administrator passcode before allowing access. The default password for the administrator is “22222”.
Network
If DHCP is used/enabled, all the Network settings will be automatically configured. The 480i CT’s firmware allows the network settings to be manually entered if for any reason the phone cannot populate any of the settings with DHCP enabled. If DHCP is not used/ disabled the following network settings can be configured.
1. DHCP - Turns DHCP on or off. IP Address, Subnet Mask and Gateway options are automatically populated and are read only when DHCP is used. DHCP is used by default
2. IP Address - The phone’s IP address. To assign a static IP address to the phone, disable DHCP
3. Subnet Mask - To assign your own subnet mask to the phone, disable DHCP
4. Gateway - To assign your own gateway IP address, disable DHCP
5. DNS - To assign your own DNS addresses, disable DHCP
6. TFTP Server - The IP address of the TFTP server. To assign your own TFTP server’s IP address, disable DHCP
Setting up the 480i CT
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SIP Settings
If you have a proxy server or have a SIP registrar present at a different location than the PBX server, the following settings may need to be changed.
1. Proxy IP - The proxy server’s IP address
2. Proxy Port - SIP proxy server’s port number. By default this number is set to 5060
3. Registrar IP - Set this to the IP address of the registrar
4. Registrar Port - SIP registrar’s port number. By default this is set to 5060
5. Log IP - The IP address of the computer to which the messages should be sent. This setting is used for debugging purposes only.
6. Log Port - The port number that the
Setting up the 480i CT
log messages will be sent. This setting is used for debugging purposes only
Note: Configuring the Log IP and Port
does not log the messages sent to or received by the phone automatically. A software application that listens to the port and at that Log IP is neces­sary to handle the data that is sent.
7. User Name - This is used for communication purposes in the SIP protocol
8. Display Name - The string that should be used to display on the 480i CT. Some PBX systems use this for the display and some overwrite this with the string that is set in the system
9. Auth Name - The authorization name that is used to register at the IP PBX
10.Password - The password that is used to register at the IP PBX
Note: The IP PBX administrator creates the
Auth Name and Password. Contact your IP PBX administrator to obtain this information.
Phone Status
1. Network Status
Shows the network status of the two Ethernet ports at the back of the phone. You can also view the phone’s IP and MAC addresses.
a. IP Addr - Shows the IP address of the phone
b. MAC Addr - The MAC or the hardware address of the 480i CT’s Ethernet card
2. Firmware Version
Gives the firmware version information that is installed currently on the 480i CT
3. Reset Phone
Reboots the phone. A reset may be necessary when the network settings or the settings for the extension on the IP PBX system are modified
4. Factory Default
Sets the phone back to the factory default settings including the network settings. Performing this operation will lose all modified settings
Note: For information on other settings in
the options list of the phone, please refer to the Aastra 480i CT Installation Guide provided with the 480i CT.
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Customizing Your 480i CT Cordless Handset
When in an idle state, pressing the Menu key ÂÂÂÂ of the handset will present the following list of options. Once in the menu list the user can scroll up ÏÏÏÏ and down ÂÂÂÂ using the scrolling keys to see each option.
Item # Menu list
1 Intercom 2 Language 3 Ring tone 4 Custom name 5 Timer Off 6 Vibrate Off 7 Hset pairing 8 Key lock Off 9 Backlight Off
10 Silent Alert
Note: The display will return to idle if no
action/activity is initiated within 20 seconds.
Accessing Options
Pressing the ÂÂÂÂ key will access the options list menu. This action results in displaying a Menu list header with brief list navigation instructions .
Menu
use´½to view
Navigation of the menu is performed using the down arrow ( key) or the up arrow ( ç key). Shortcut to the menu item can also be performed by pressing the corresponding menu item number. Two digits numbered items can be short-cutted by pressing the digits within a one second time span.
Pressing the key will quit the Menu and return to the idle mode or call mode.
Intercom
The 480i CT supports intercom function between a 480i CT base and any of its paired cordless handsets, and vice versa.
Pressing Select while viewing this option will bring up a list of base and paired handsets available for intercom. To select a handset or base to intercom, navigate to the desired handset or the base using the ÂÂÂÂ key or the ÏÏÏÏ key. Then press the Call soft key. Shortcut to any handset or base in the list is permitted by pressing the corresponding numeric key digit; the order of the list is numbered from zero (0) for the base (0) and four (4) for the 4th handset in the list.
Language
The prompt on 480i CT handset can be personalized to English, French, or Spanish language. A checkmark beside the language indicate the currently selected language prompt.
In English?
´½
= Scroll
Cancel Select
Ring Tone
There are 4 selectable Ring tones available on the 480i CT handset. A checkmark beside the ring tone number indicate the currently selected ring tone.
Ring Tone 1
´½
= Scroll
Cancel Select
Customizing Your 480i CT Cordless Handset
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Custom name
Custom name allows the user to personalize the name/label for the cordless handset. In a multi-handset environment, this is an ideal option to personalize each handset to its user or extension number.
To customize the name:
1. Press ÂÂÂÂ .
2. Navigate to Custom Name or press
4.
3. Press the Change softkey.
4. Press the Edit softkey. If a custom
name already exists, the Delete softkey will be presented.
5. Using the keypad, type out a new label or use the scroll keys ÏÏÏÏ and
ÂÂÂÂ to move the cursor to the desired
display position or to erase text.
6. The ChCase softkey is available to toggle between upper and lower case text entry.
7. Press the Save softkey to save the name.
8. Press the Goodbye key to return to the main idle screen.
Note: In editing mode, the Volume Bar can
be used in place of the keys to control the screen cursor. Pressing the Lower end volume bar for Backspace/Erase; and pressing the Higher end volume bar to add a Space.
ÏÏ
ÏÏ
and ÂÂÂÂ
Vibrate
The Vibrate option allows the handset to signal an incoming call by vibrating as well as ringing. By default, this option is always Off.
• To enable this feature, press the Change softkey and the display will indicate "Vibrate On" and "­confirmed-" and will quickly return to the previous menu display.
• Once the Vibrate is On, p icon is shown beside the ringer icon on the top right line of the display.
• Pressing the key will return you to the main idle display screen.
Handset Pairing
All handsets must be paired to a 480i CT base before it can be used. Please refer to the section entitled “Pairing
and Unpairing Cordless Handset to Base” on page 27.
Key Lock On or Off
The key lock option enables the user to lock the keypad keys. This prevents accidental activation of the phone.
To lock the keys from the key lock option page:
• Press Change softkey to turn Key lock ON or OFF. The screen will display Key lock On or Key lock Off
-confirmed-.
Pressing the key will return you to
Call timer
When the call timer is enabled, the timer starts from the first call and continues until all calls have been released.
Note: The call timer is not usable for call
accounting since the timer continues to increment even when the call is on
Customizing Your 480i CT Cordless Handset
hold.
the main idle display screen.
Note: You can activate the Key Lock Off or
On by pressing only the the**** key from the idle screen.
ÂÂ
ÂÂ
and then
Backlight
The Backlight option allows the user to turn on or off the backlit light on the LCD display.
Press Change softkey to turn Backlight ON or OFF.
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Once the Backlight option is chosen, the screen will display Backlight On
or Backlight Off -confirmed-.
Silent Alert
The Silent Alert option will activate an internal hardware vibrator instead of a regular ringer during an incoming call. By default, the Silent Alert is automatically set to Off.
To activate Silent Alert from the option display:
• Press Change softkey to turn alert On or Off. The display will show –confirmed-.
• Once the Alert is On, p icon is shown on the top line of the display.
Note: You can activate or deactivate the
Silent alert by pressing only the key and then the
Note: The Ringer Icon does not appear on
the display when the Silent alert is On.
# key.
ÂÂ
ÂÂ
Customizing Your 480i CT Cordless Handset
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Aastra 480i CT Web Client
To access the AASTRA 480i CT WEB CLIENT, open your web browser (supports Internet Explorer and Gecko engine based browser like firefox or mozilla) and enter the phone’s IP address into the address field, starting withthe web prefix http://
In the side menu of the AASTRA 480i CT WEB CLIENT, there are three main categories: STATUS, USER and
Aastra 480i CT Web Client
ADMIN.
• The STATUS category contains read only status information for sub-categories Network, Hardware and Firmware.
• The USER category contains user configurable sub-categories Reset and Password. This section is accessed through their user level or the administrator level user name and password (You’ll be prompted when one of these options is selected). For more information, refer to the Aastra 480i CT Adminis- trator Guide .
• The ADMIN category contains administrator only configurable sub-categories: Network and Firm­ware. This section is accessed through the admin level user name and password (You’ll be prompted when one of these options is
selected). For more information, refer to section “Configuring the 480i CT IP phone” on page 8.
For the administrator, the default user name is “admin” and password is “22222”, and for the user, the default user name is “user” and the password field is left blank. The passwords can be changed using the web client or by using the phone’s SIP Settings option.
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Configuring the 480i CT IP phone
The Network and SIP options within the 480i CT phone can be configured from the phone or from the AASTRA 480i CT WEB CLIENT web interface. Administrator level options are password protected in both the phone and the web interface. User level options are password protected within the web interface only.
Network
DHCP automatically sends the IP address, Subnet Mask and Gateway network (also DNS and TFTP Server) information to the 480i CT phone during initialization when the phone is first powered up or reset. By default, the DHCP setting is enabled. Keep in mind that the network settings cannot be changed when DHCP is used.
To change whether DHCP is used:
From the 480i CT Phone
1. Press the w button to enter
the Options List
2. Select option 8. Network
3. Enter the password. The default (if
it was never changed) password is
22222
4. Press the Enter softkey
5. Select option 1. DHCP
6. Press the Change softkey to indicate
whether DHCP should be used or not.
From the web client
1. Click on the Network sub-category
under the ADMIN main category
2. Enter the administrator user name and password
3. In the web page that has just opened check the Use DHCP check box provided, to use DHCP and uncheck to indicate that you do not want to use DHCP
4. Click on the Set Values button to save the changes that you just made
If you are not using DHCP, you need to enter the network information for the phone manually.
To configure the networks settings:
From the 480i CT Phone
1. Press the w button to enter
the Options List
2. Select option 8. Network
3. Enter the password. The default (if
it was never changed) password is
22222
4. Select option 2. IP Address to change the IP address
5. Select option 3. Subnet Mask to change the subnet mask
6. Select option 4. Gateway to change the gateway address
7. Select option 5. DNS to change the DNS
Note: When an IP address has been
assigned to the phone, you have the option to either continue configur­ing the 480i CT through the button on the phone or to start using the Aastra 480i CT Web Client.
From the web client
1. Click on the Network sub-category
under the ADMIN main category
2. Enter the administrator user name and password
3. In the web page that has just opened enter the IP address of the phone, the Subnet Mask and the Gateway IP address in their corresponding fields.
Contact your network administrator to obtain information on the Subnet Mask, Gateway and DNS addresses.
TFTP Server settings
The 480i CT Phone uses the TFTP to update the phone’s firmware and it’s configurations.
Configuring the 480i CT IP phone
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To set the TFTP server’s address:
From the 480i CT Phone
1. Press the w button to enter
the Options List
2. Select option 8. Network
3. Enter the password. The default (if
it was never changed) password is
22222
4. Select option 6. TFTP Server to change the TFTP server
From the web client
1. Click on the Firmware sub-category under the ADMIN main category
2. Enter the administrator user name
and password
3. In the new web page enter the name of the firmware file and the IP address of the TFTP server
4. Click the Download Firmware button if you wish to download the firmware on to the phone. Performing this action will download the firmware. You will have to reset the phone to use the currently downloaded firmware.
Configuring the 480i CT IP phone
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