Mitel MiVoice Office 5370, MiVoice Office 5380 Quick Reference

Ph: 07 4047 7007

www.telequip.net

Email

ABN 63 155 081 897

137 Sheridan St, CAIRNS QLD 4870

Function Instructions

Listen to a voicemail
message

If you have received a voicemail at your phone, press

“Listen” on the “Fox” key.

The message will be played

in full.

During the message:

• Press

to skip to the next message

• Press

to repeat the current message

• Press

to delete the current message

Please note

: You can not delete a message that you

have not listened to fully.

Tip

: Pressing “Repeat” after listenting to a message

2 seconds will allow you to delete the new message.

Fax: [phone]

Ph: 07 4047 7007

[e-mail]

www.telequip.net

ABN 63 155 081 897

for

Quick Reference Guide

MiVoice Office 5370 / 5380 Phones

Fax: [phone]

Email [e-mail]

137 Sheridan St, CAIRNS QLD 4870

for

Ph: 07 4047 7007 Fax: [phone] Ph: 07 4047 7007 Fax: [phone]

www.telequip.net Email [e-mail] www.telequip.net Email [e-mail]
ABN 63 155 081 897 137 Sheridan St, CAIRNS QLD 4870 ABN 63 155 081 897 137 Sheridan St, CAIRNS QLD 4870

Function Instructions

Make a call

Pick up the handset and

• press “0” followed by the number you want to dial;
or

• dial the internal extension you want to call.

Alternatively, to make a hands free call,
press “0” followed by the number
and then press the “Call” button.

End a call

To end a call, Press the “End” key or replace the handset.

Function Instructions

Record your voicemail

To record your voicemail message:

• Press the “Fox” key under the word “Menu”,

then navigate to “Voice Mail” using the “4-way
Navigation” key.

• Select voicemail by pressing the “Fox” key
under the word “Voice Mail”.

• You have 3 available greetings. Select
“Greeting 1”, then press the “Fox” key under
the word “Record”.

• Once you have finished recording, press
“Stop” on the “Fox” key.

Ph: 07 4047 7007 Fax: [phone] Ph: 07 4047 7007 Fax: [phone]

www.telequip.net Email [e-mail] www.telequip.net Email [e-mail]
ABN 63 155 081 897 137 Sheridan St, CAIRNS QLD 4870 ABN 63 155 081 897 137 Sheridan St, CAIRNS QLD 4870

Function Instructions

Make a conference call

To start a conference call:

• While on a call, press the “Fox” key under the
word “Enquiry”. This will put your first party on
hold.

• Now dial your second party. When they
answer, announce they are going to be part of
a conference and then press the “Fox” key
under the “>>” icon.

• Then press the “Fox” key under the word
“Conf”.

• You are now in a 3 party conference. You can
have up to and including 6 parties in a
conference by adding them in exactly the same
way as above.

Important: When starting a conference call, always add
external parties first, then internal participants.

Please note: The number of parties on a conference at
the sime time is limited by the number of external lines
you have available.

Function Instructions

Transfer a call

When on a call:

• Press the “Fox key” under the word “Enquiry”.
This puts the call on hold and your caller cannot
hear you.

• Now enter the extension number you want to
transfer to.

• Once answered, you can announce the call
then hang up.

Alternatively, instead of replacing
the handset you can press the
“End” key.
This puts the call through silently.

Return to caller

If there is no answer when trying to transfer, you no
longer with to speak to your colleague or you want to
exit from their voicemail. Press the “Fox” key under the
word “End call” and you will return to your caller.

Ph: 07 4047 7007 Fax: [phone] Ph: 07 4047 7007 Fax: [phone]

www.telequip.net Email [e-mail] www.telequip.net Email [e-mail]
ABN 63 155 081 897 137 Sheridan St, CAIRNS QLD 4870 ABN 63 155 081 897 137 Sheridan St, CAIRNS QLD 4870

Function Instructions

Toggle between caller
and extension

To switch back and forth between two calls, press the
“Fox” key under the word “Broker”.

You can keep doing this for as many times as you wish
to switch.

Place a call on hold
(park)

To place a call on hold (park):

• Press the “Fox” key under the word “Park”.

• Now hang up the handset. The caller will hear

hold music until you retrieve the call.

Return to a parked
(held) call

To retrieve a parked (held) call:

• Do not pick up the handset. Press the “Fox”
key under the ‘’[P]”.

• Your call is now retrieved from park (hold). Now
pick up the handset to speak to your caller.

Function Instructions

Mute a call

If you would like to mute your voice during a call, press
the “Microphone” button.

To speak to your caller, press the “Microphone” button
again.

Re-dial a number

Without picking up the handset first,
press the “Redial” key and the first
number on the “last number redial” list
will be displayed.

Press the “Redial” key several times or
press the “4-way Navigation” key until the
desired number is highlighted, pick up the
handset and you will be redialling the number.