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Mitel® 5000 MiVoice Office 250
3 4
2 1
5 8 6 7
Rapidly flashing
You have an incoming call.
Slowly flashing
You have a waiting message or callback message.
On
You are on a call or using a feature.
Off
Your IP phone is idle.
8568 Telephone Quick Reference Guide
No. Name Description
Handset The handset is hearing aid compatible (HAC). If you are using a headset or if you are in
1
Display Provides a six-line, 16-character viewing area for using features and identifying callers.
2
Menu Buttons Provide eight dynamic menu buttons at the top of the display that change depending on
3
Ring/Message
4
Indicator
Handsfree Mode, you do not need to use the handset.
When idle, the display shows user information and the t ime and dat e.
the feature and menu currently shown. You can use the menu buttons to view and select
feature options.
Flashes or stays lit to indicate call, message, and feature activity.
Indicator Signals Description
Feature Buttons Provide quick access to commonly used features. See “Feature Buttons” on page 2 for
5
Dialpad Buttons
6
Programmable
7
Buttons
External Speaker Provides audio for handsfree calls and background music.
8
descriptions.
Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter
characters when using features that require text input.
Provide 16 programmable buttons. The top seven buttons on the telephone are
programmed by the system administrator and cannot be reprogrammed. However, you
can program the remaining buttons for quick access to features or speed-dial entries.
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Feature Buttons
Feature buttons provide quick access to commonly
used
features. See the following table for descriptions.
Commonly Used Feature Codes
or
If you make a mistake when entering numbers or
characters, you can press
(Hold) to move the
cursor to the left and delete the characters entered, or
Contact your system administrator for more information
(Up)
Provides volume control.
Activates Handsfree Mode.
(Mute)
Mutes the microphone during a
(Directory)
Activates the contact and feature
Activates features while on a call.
(Redial)
Calls the last external number
(Hold)
Places the current call on hold.
(Transfer)
Transfers the current call.
(Message)
Connects to voice mailbox and
Toggles between Alpha Mode and
Button Action
(Down)
Scrolls through feature options.
Common Features
Call Forward – All Calls
Conference 5
Do-Not-Disturb – On/Off 372
Program Buttons 397
Record-A-Call 385
Code
355
(Speaker)
(Special)
Activates features.
call.
DIrectory.
The (Special) button does
not cancel features. To cancel
features, press the Star button (*).
dialed. You cannot redial internal
numbers.
Left/Backspace when entering
dialpad characters.
Right/Forward when entering
dialpad characters.
notifies when you have
messages.
Numeric Mode when entering
dialpad characters.
Most of the following feature codes work when your
telephone is idle. However, if you are on an active call
if the telephone is off-hook, you may need to press
(Special) to activate the feature before you enter
the feature code.
you can press * to cancel the feature.
about system features.
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Answering Calls
Lift the handset, or press
Placing Ad Hoc Conference Calls
(Speaker) to
1.
While on the first call, press the Conf button to
TO
ton to
place the call on hold. If necessary, repeat this
answer a call while using a headset or to answer
a call in Handsfree Mode.
2.
Placing Emergency Calls
Dial the emergency number (911 U.S. or
places
number, even if you do not select an outside line.
3.
Placing Internal (Intercom) Calls
extension number. If you enter incorrect digits,
4.
you can press
(Hold) to move the cursor
Viewing and Responding to Messages
backward, deleting the last digits entered. If you
Handsfree Mode, listen for the double
tone, and then begin to speak.
1.
With the handset on-hook, press
(Message)
Messages are displayed as first in/first out. If
there is more than one message, you can
Placing External Calls
button,
is the
repeatedly press
the messages.
(Message) to scroll through
2.
When the desired message is displayed, press #,
to
Redialing External Numbers
press
(Message), you automatically plac e a
call to the party or message center who left the
message.)
Using Do-Not-Disturb
Transferring Calls to Other Extensions
1.
Press the DND button, and then do one of the
following:
1. While on the call, press
(Transfer), and
Press
(Up) or (Down) to scroll
then enter the extension number.
through the messages.
2. Do one of the following:
disconnect
•
Enter the two-digit number for the DND
message.
2.
After selecting the message, enter the additional
text for the DND description, if applicable.
3.
Press
(Speaker) lift and replace the handset.
Placing a Page Announcement
Forwarding Calls
feature
dial
1.
3.
Press 7.
After the tone, make your announcement, and
999/112 Europe). The system immediately
the emergency call as soon as you dial the
With or without the handset lifted, dial the
are using
Press the Outgoing button, an unlit Call
or enter the Outgoing Call access code (8
default code), and then dial the number.
With or without the handset lifted, press the
(Redial). The system automatically selects
a line and dials the number.
place the call on hold. CALL NEXT PARTY
CNF appears.
Place a call to the next conference party. For
external calls, press the Outgoing button or
enter the Outgoing Call access code (8 is the
default code), and then dial the number.
After the party answers, announce the
conference, and then press the Conf but
step to add the remaining conference party.
Press the Conf button again to start the
conference. CNF IN PROGRESS appears.
or lift the handset for privacy, and then press #
respond. (If your handset is off-hook and you
•
Wait for an answer, announce the call, and
then hang up. If the extension is
unavailable, press the flashing IC or Call
button to return to the caller.
•
Hang up to transfer the call and
the call from your telephone.
1. Press the Fwd button, and then enter the
code, if applicable. ENTER FORWARD DEST
appears.
2. Enter the extension number, or press the
Outgoing button or enter the Outgoing Call
access code (8 is the default code), and then
the phone number.
•
Enter the page-zone number (0 to 9).
2.
then hang up.
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