Mitel MiVoice 6930, MiVoice 6940 User Manual

Download

Page 1

MiVoice 6930 IP Phone

User Guide for MiCloud Connect

58015771 REV00

Page 2

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation. Send an email to iplegal@mitel.com for more details.

Trademarks

The trademarks, service marks, logos and graphics (collectively “Trademarks”) appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively “Mitel”) or their respective owners. Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at

legal@mitel.com for additional information. For a list of the worldwide Mitel Networks Corporation

registered trademarks, please refer to the website: http://www.mitel.com/trademarks. Customer's use of this product and/or software shall be in accordance with the EULA and /or other accompanying licensing terms.

Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents.

For more information about the PD patents that are licensed, please refer www.cmspatents.com.

Mitel MiVoice 6930 IP Phone Release 5.2.0

User Guide for MiCloud Connect

58015771 REV00 - December 2018

®,™ Trademark of Mitel Networks Corporation

Page 3

Table of Contents

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Installation And Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Tips For Your Comfort And Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Overview Of The 6930 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Keys On The Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Plugging In And Starting The Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Your Phone’s Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Call Appearance Keys And Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Assigning Your Extension Or Phone Number To The Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Registering A Phone In A MiCloud Connect System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Logging In To The Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Operating Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Auto-Answer/Play Warning Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Adjusting The Ring And Listening Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Muting A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

MobileLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Guide to the Icons Displayed on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using The Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using The Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Making A Call Using Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Finding Detailed Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using The Intercom Through Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Dialing Voicemail From Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Sending A Whisper Page Through Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using The Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Viewing A List Of All Calls Placed, Received, Or Missed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Placing A Call Using The Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Page 4

Table of Contents

Using The Intercom Through The Call History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Deleting A Call From The Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Interacting With Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Placing A Call On Hold Or Off Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Diverting An Incoming Call To Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Transferring A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Parking And Unparking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Picking Up An Incoming Call For Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Phone Settings Via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Phone Settings Via Connect Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Log Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Understanding Availability States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Changing Your Active Availability State. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Specifying Settings For Availability States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Time And Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

External Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Cloud Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Enabling Bluetooth Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Pairing A Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Forgetting A Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Disconnecting A Connected Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Renaming A Paired Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Connecting To A Different Or Disconnected Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Traceroute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Page 5

Table of Contents

Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Log Upload. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Audio Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Configuring The Audio Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Changing the Ringtone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Home Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Brightness Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Push Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Making A Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using The Merge Feature To Conference Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using The Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Other Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Voicemail Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Interacting With Messages In Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Replying To Messages In Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Forwarding Messages In Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Viewing Saved Messages In Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Deleting Messages In Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using The Voicemail System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Logging In To The Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Interacting With New Messages In The Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Listening To Saved Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Sending Messages From Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Leaving A Message And Using Message Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Using Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Mitel Wireless LAN Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

III

Page 6

MiVoice 6930 IP Phone User Guide for MiCloud Connect

Mitel M695 Programmable Key Module (Button Box) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Analog, DHSG/EHS, And USB Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Mitel Integrated DECT Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Mitel S720 Bluetooth Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Mitel Cordless Bluetooth Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Problems and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Page 7

About this guide

This guide explains how to use the basic features of your Mitel MiVoice 6930 IP Phone in MiCloud Connect.

Documentation

• Mitel MiVoice 6930 IP Phone Quick Reference Guide – Contains call handling instructions, an overview of the user interface (UI) and details on UI navigation, as well as information about other important features. The Quick Reference Guide can be downloaded from

https://oneview.mitel.com/s/article/6930-IP-Phone-Documentation.

• Mitel MiVoice 6930 IP Phone Installation Guide – Contains installation and set-up instructions, general features and functions, and basic options list customization. The Installation Guide can be downloaded from https://oneview.mitel.com/s/article/6930-IP-Phone-Documentation.

Supporting Documentation

To access phone and system-specific documentation, see

https://oneview.mitel.com/s/article/Mitel-Connect-Portal-User-Guide-TOC.

About this guide

Phone Features

Feature highlights include:

• 4.3 inches WQVGA (480x272) color TFT LCD display with brightness controls

• Built-in-two-port, 10/100/1000 Gigabyte Ethernet switch - lets you share a connection with your computer

• Embedded Bluetooth 4.0

• USB 2.0 port (500mA maximum)

• 12 top softkeys and 5 context-sensitive bottom softkeys

• Supports up to 24 call lines with LEDs

• Mobile integration using Bluetooth wireless technology

• Wideband handset

• Enhanced wideband, full-duplex speakerphone for handsfree calls

• Extensive support for peripherals and modules: Mitel cordless Bluetooth handset, Bluetooth, USB, S720 Bluetooth Speaker, integrated DECT Headset, DHSG/EHS, and wired analog headset, M695 Color Programmable Key (PKM) module (button box), and Mitel Wireless LAN Adapter

• AC power adapter (sold separately)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature depends on your phone system or service provider.

Page 8

Mitel 6930 IP Phone User Guide for MiCloud Connect

Installation And Setting up

Please refer to the Mitel 6930 IP Phone Installation Guide included with your phone for basic installation and physical setup information.

Tips For Your Comfort And Safety

Do Not Cradle The Handset

Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset.

Protect Your Hearing

Your 6930 IP phone has a control for adjusting the volume of the handset, headset, and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

Adjust The Viewing Angle

The stand for your 6930 IP phone supports two viewing angles (30° and 60°). Adjust the stand to suit your viewing preference. For instructions on how to adjust the stand, see the 6930 IP Phone

Installation Guide.

Page 9

Overview Of The 6930 IP Phone

Welcome to your IP phone!

Figure 1 provides an overview of the Mitel MiVoice 6930 IP Phone components. Figure 2 on page

4 shows the ports on the back of the phone.

Handset

Programmable call appearance Keys

Speaker

Overview Of The 6930 IP Phone

Display Area

Indicator LED

Softkeys

Function Keys

Dial Pad

Microphone

Figure 1: 6930 IP Phone Components

Navigation keypad and select button

Function Keys

Page 10

Mitel 6930 IP Phone User Guide for MiCloud Connect

Power Adapter Port

48V

0.54A

USB Port

Headset Jack

Keys On The Phone

The following table describes the keys on the Mitel MiVoice 6930 IP Phone.

Key Description

Handset Jack is

hearing-aid

PC Port

Network and Power Port

compatible (HAC)

Figure 2: Ports on the Back of the 6930 IP Phone

Directory key - Displays a list of your contacts.

History key - Displays a list of your missed, outgoing, and answered calls.

Voicemail key - Provides access to your voicemail service (if configured).

Settings key - Provides services and static settings that allow you to customize

your phone.

Volume controls - Adjusts the volume for the ringer, handset, headset, and speakerphone.

Press the volume control keys while the phone is ringing to adjust the ringer volume. Press these keys during an active call to adjust the volume of the audio device being used (handset, headset, or speaker).

Goodbye key - Ends an active call. Pressing the Goodbye key also exits an open list (such as Call History) and menus (such as the Static Settings menu) without saving changes.

Redial key - Displays a list of your previously dialed calls. Press and hold the Redial key to call the last dialed number.

Page 11

Key Description

Hold key - Places an active call on hold. To retrieve a held call, press the

applicable Line key.

For more information, see Placing A Call On Hold Or Off Hold on page 27.

Mute key - Mutes the microphone so that your caller cannot hear you. (The LED next to the key turns on when the microphone is on mute).

Speaker/Headset key - Transfers the active call to the speaker or headset, allowing hands-free use of the phone.

Navigation keys and select button - Multi-directional navigation keys that allow you to navigate through the phone’s user interface (UI).

Pressing the center select button sets the settings as well as performs actions such as dialing out from the Contacts or Call History.

On the Home screen, the left and right navigation keys can be used to switch between the home screen, the line manager, and active calls.

Softkeys - Four context-sensitive bottom softkeys that allow you to perform multiple functions during specific states (that is when the phone is an idle, connected, incoming, outgoing, or busy state).

Plugging In And Starting The Phone

Programmable call appearance Keys - Six programmable, multi-function keys

that allow you to use up to 12 specific functions.

Plugging In And Starting The Phone

The 6930 IP Phone automatically begins the startup sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.

Page 12

Mitel 6930 IP Phone User Guide for MiCloud Connect

The phone displays the following startup screens.

The 6930 IP Phone then checks the settings and looks for new configuration and firmware updates from a configuration server. It may take a few moments while the phone downloads the latest updates.

Note: Updates to your phone can be scheduled to be automatically installed from the server. The new updates are scheduled during non-business hours or slow call periods.

CAUTION: Do not unplug or remove power to the phone while the phone is checking or installing firmware and configuration information.

Page 13

Plugging In And Starting The Phone

If language packs were loaded to your phone, the following screen is displayed during startup.

When the configuration update is complete, the phone displays the following screens before it displays the Home screen.

Network Connected/Network Disconnected

If your phone successfully connects to the network, the phone displays the Home screen.

Page 14

Mitel 6930 IP Phone User Guide for MiCloud Connect

If your phone did not successfully connect to the network, the Network Disconnected prompt is displayed and the status light turns on.

If this happens, check that the cables are firmly connected to the phone and to the wall jack. The phone automatically detects when it is reconnected successfully and the Network Disconnected prompt is removed from the screen. However, if changes have been made to your phone’s network settings, you may need to restart your phone. Check with your Mitel administrator or network administrator for assistance.

For more information about connecting your phone, see the Mitel 6930 IP Phone Installation Guide.

Note: If the phone displays a No Service status message, you can still use the phone, but the phone it is not registered with the system. For more information about registering your phone, contact your Mitel administrator.

Your Phone’s Display

The display screen on your IP phone shows your name and extension, availability state, call appearance keys, workgroup agent status, programmed keys, and other information. Figure 3 shows the elements on the display screen.

Page 15

Call Appearance Keys And Programmable Keys

Incoming Call

Call On Hold

Monitored Ext

w/availability

state

Function Key

Current availability state

Your extension

Softkeys

Context-sensitive keys let you perform actions based on the phone’s status and the call type.

Missed call indicator

Voicemail message indicator

Programmable key

Figure 3: Elements on the Display Screen of the 6930 IP Phone

Call Appearance Keys And Programmable Keys

Your phone features 12 call appearance keys that show incoming, active, or held calls. For information about functions that the Mitel administrator can configure for these programmable keys, see Understanding Availability States on page 32.

Softkeys

Your phone includes five softkeys, whose function change depending on the state of your phone. For example, if your phone is idle, the softkeys let you modify settings such as your availability state or phone settings. If you have an active call, you can use the softkeys to do such things as hang up, park the call, or merge the call with another call to create a conference call. When the label on a softkey is underlined with a dotted line, you can press the select button on the navigation keypad to perform the function identified on that softkey.

Page 16

Mitel 6930 IP Phone User Guide for MiCloud Connect

Setting Up Your Phone

To use all the functions of your IP phone, your phone needs to be assigned to you and you need to know the password for the voicemail system. You can determine whether your phone is already assigned to you as follows:

• If the phone displays your name and extension, your Mitel administrator has already assigned your phone to you, and you do not need to assign yourself to your phone. When your phone is in this state, you can receive calls, make calls, and check for new messages using visual voicemail.

• If the phone displays “Available” and the date and time, use the procedure in Assigning Your

Extension Or Phone Number To The Phone on page 10 to assign your extension to your phone.

Until the phone is assigned, you can place internal calls by dialing a number or using the Directory, but you cannot receive calls or use visual voicemail, and you might not be able to place external calls.

• If the phone displays “Anonymous” and the date and time, your extension is assigned as the primary phone for someone who is currently assigned to some other phone or endpoint. You can assign your extension to the phone by following the procedure in Assigning Your Extension

Or Phone Number To The Phone on page 10.

• If the phone displays “Voice Service”, use the procedure in Assigning Your Extension Or Phone

Number To The Phone on page 10 to assign your extension to your phone.

With the appropriate permissions (set by your Mitel administrator or authorized contact), you can log in to any Mitel 6900-Series IP phone in the system to assign your extension or phone number to that phone.

For information about registering your phone with a MiCloud Connect system, see Registering A

Phone In A MiCloud Connect System on page 11.

Assigning Your Extension Or Phone Number To The Phone

The procedure that you use to assign your phone depends on whether the phone displays “Available”, or “Anonymous,” or “Voice Service”.

If Your Phone Displays “Available” Or “Anonymous”

If your phone displays “Available” or “Anonymous,” use this procedure to assign your extension to your phone.

1. Press the Assign softkey.

2. Enter the extension number that your Mitel administrator provided, and then press the down

navigation key.

3. Enter the password provided by your Mitel administrator.

4. Press the Enter softkey.

Your extension is assigned to your phone and your name and extension is displayed.

Page 17

Registering A Phone In A MiCloud Connect System

If Your Phone Displays The Voice Service Page

1. In the User DID field, enter your country code plus the area code and the telephone number

(for example, 15551234321) that your MiCloud Connect authorized contact provided, and then press the Enter softkey.

2. Enter the phone Password that your MiCloud Connect authorized contact provided, and then

press the OK softkey.

3. In the Domain field, enter the cloud domain name:

• U.S. and Canada, enter sky.shoretel.com.

• U.K./Europe, enter sky.shoretel.eu.

• Australia, enter sky.shoretel.com.au.

4. Press the OK softkey.

5. Press the Enter softkey.

Your extension is assigned to your phone and your name and extension is displayed.

Registering A Phone In A MiCloud Connect System

If you need to register a phone in a MiCloud Connect system without assigning it to a specific user, use this procedure.

1. In the User DID field, enter the country code plus the area code and telephone number that

your MiCloud Connect authorized contact provided, and then touch the Enter softkey.

2. Enter the phone Password that your MiCloud Connect authorized contact provided, and then

touch the Register softkey.

3. In the Domain field, enter the cloud domain name:

• U.S. and Canada, enter sky.shoretel.com.

• U.K./Europe, enter sky.shoretel.eu.

• Australia, enter sky.shoretel.com.au.

4. Press the OK softkey.

5. Press the Enter softkey.

After a few seconds, the phone registers with the system and displays “Available”.

Logging In To The Voicemail System

If you are a new user in the Mitel system, you need to log in to the voicemail system to record your name and personal greeting. For details, see Logging In To The Voicemail System on page 66.

Operating Your Phone

This section provides an overview of the following basic phone tasks:

• Placing calls

• Answering calls

Page 18

Mitel 6930 IP Phone User Guide for MiCloud Connect

• Auto Answer

• Sending an incoming call to voicemail

• Adjusting the ring and listening volume

• Turning off the phone’s ringer

• Muting a call

• MobileLink

Placing Calls

To place a call, you can use the handset, the speakerphone, or a headset.

Note: The call timer on the 6930 IP phone starts after the call is answered.

Using The Handset To Place A Call

1. To place a call, pick up the handset and dial a phone number.

2. To end the call, hang up the handset.

Using Handsfree Speakerphone

The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone, see Audio on page 51.

• To dial using handsfree, first press and enter a number at the dial tone.

• If you are in Speaker audio mode, lift the handset and press to switch between handsfree and handset.

• If you are in Speaker/Headset audio mode, press to switch between handsfree and headset.

• When the handset is on hook, press to disconnect the call.

Note: When handsfree is on, the LED next to the hardkey turns on.

Using The Headset To Place A Call

1. To place a call using the headset, press and dial the phone number.

The LED next to the hardkey blinks red, and the call is dialed.

2. To end the call, press the button again.

The LED next to the hardkey stops blinking.

Answering Calls

When a call is ringing at your extension, the inbound caller’s name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly indicating the incoming call.

Page 19

Answering Calls

To answer a call, you can use the handset, the speakerphone, or a headset. Depending on how you set your automatic off-hook preference or how your Mitel administrator set this option, you can also answer a call through your speakerphone or headset using either of the following methods:

• Press the blinking call appearance button.

• If the incoming call is shown in the focus window on your phone’s display, press the Answer softkey.

Note: The call timer on the 6930 IP phone starts after the call is answered.

For more information about handling multiple calls, see Diverting An Incoming Call To Voicemail on page 28.

Using The Handset To Answer A Call

1. To answer a call, pick up the handset when the phone rings.

2. To end a call, hang up the handset.

Using The Speakerphone To Answer A Call

1. To answer a call, press the .

If your automatic off-hook preference is configured to use the speaker, press the blinking call appearance button or press the Answer softkey. The LED next to the hardkey lights red.

2. To end the call, press .

The LED next to the hardkey turns off.

Using A Headset To Answer A Call

If you plan to use a headset to answer calls, see Audio on page 51 for instructions on how to designate your wireless or wired headset as your default auto off-hook preference.

1. To answer a call using the headset, do one of the following:

• If you use a wired headset, press .

• If you use a wireless headset, go off-hook with your headset.

• If your automatic off-hook preference is configured to use your headset, press the blinking red call appearance button or press the Answer softkey. (If you use a wireless headset, the phone then displays a message prompting you to press the off-hook button on your headset.) The LED next to the hardkey blinks red.

2. To end the call, do one of the following:

• If you use a wired headset, press .

• If you use a wireless headset, put your headset in to the on-hook position.

The LED next to the hardkey stops blinking.

Note: The audio mode setting you have selected in the Settings > Audio> Audio Mode menu on the IP phone determines whether a call goes to speakerphone or to the headset operation. For more information, see Audio on page 51.

Page 20

Mitel 6930 IP Phone User Guide for MiCloud Connect

Auto-Answer/Play Warning Tone

The auto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call.

If Auto-Answer is enabled, the phone automatically answers an incoming intercom call. If Play Warning Tone is also enabled, the phone plays a tone to alert you before answering the intercom call.

Note: Your Mitel administrator can set a time period delay before the phone automatically answers. Contact your Mitel administrator for more information.

Adjusting The Ring And Listening Volume

To adjust the volume on your phone, use . The volume settings for the ringer, handset, speakerphone, and headset are independent of each other, and you can set them as follows:

• Adjust the volume of your phone’s ringer while the phone is on hook.

• Adjust the handset listening volume while the handset is off hook.

• Adjust the speakerphone volume when the LED next to illuminated.

• Adjust the headset listening volume when the LED next to blinking.

Note: When using a wireless headset, if you experience audio problems, ensure that your wireless headset is configured according to the manufacturer’s instructions. Problems that might result from improper configuration include the following:

• You cannot hear a dial tone.

• The volume for you or the other party is not loud enough.

• You hear a buzzing or hissing sound.

Muting A Call

• To mute a call so that the caller does not hear you, press . The LED next to the hardkey blinks in red when the mute is active.

• To unmute a call so that the caller can hear you, press again. The LED next to the hardkey does not blink when the mute is not active.

MobileLink

The 6930 IP Phone supports MobileLink, a feature that provides seamless mobile integration using Bluetooth wireless technology. MobileLink highlights include the ability to:

• Sync your mobile phone’s contact list and call history with your 6930 IP phone.

• Answer a mobile phone call using your 6930 IP phone.

Page 21

MobileLink

• Move a mobile call audio between the 6930 IP phone and your mobile phone..

Mobile Key

Note: The Mobile softkey needs to be configured by your Mitel administrator in the Connect Portal.

The Mobile Line key icon changes to reflect the status of the line as follows:

Icon Description

Indicates the mobile line is connected with a mobile phone and is idle.

(Blinking) Indicates the mobile line is ringing due to an incoming call on your mobile phone.

Indicates the mobile line is busy.

(Blinking) Indicates the call on the mobile line is on hold.

Indicates the mobile phone is not connected.

Notes:

• Additional Bluetooth devices connected to your mobile phone (such as smartwatches and headsets) may impede or alter the behavior of the MobileLink feature. It is recommended to disconnect any additional Bluetooth devices from your mobile phone when using the MobileLink feature on your 6930 IP Phone.

• Mobile integration with the IP desktop phones does not support any softphone client application on the mobile phones.

Pairing A Mobile Phone Using Bluetooth

For instructions on how to pair your mobile phone with your 6930 IP phone, see Pairing A Bluetooth

Device on page 42.

Syncing Mobile Contacts

When pairing and connecting a mobile phone for the first time, the 6930 IP phone automatically attempts to sync your mobile contacts to the Directory application.

To manually synchronize or update your mobile contacts:

Page 22

Mitel 6930 IP Phone User Guide for MiCloud Connect

1. Ensure that you have paired your mobile phone with your 6930 IP phone. See Pairing A Bluetooth

Device on page 42.

2. Press .

3. Navigate to the Mobile Contacts folder.

4. Press the Reload softkey.

The 6930 IP phone attempts to re-synchronize and update your mobile contacts.

Notes:

• You may need to acknowledge the request on your mobile phone.

• If the update fails, a 'failed to retrieve contacts' message appears. Press Retry to attempt to update again, or Cancel to cancel the attempt.

• Some mobile phones will sync only the contacts stored on the phone’s flash memory. Contacts stored on the phone’s SIM card may not sync with the 6930 IP phone.

• Mobile contacts are cleared from the Directory application when the phone’s firmware has been upgraded. If your mobile device is configured to allow for automatic re-synchronization, the 6930 IP phone will synchronize the contacts again the next time your mobile device connects to your IP phone. If your mobile device is not configured for automatic re-synchronization, you must manually synchronize your mobile contacts.

Page 23

MobileLink

Answering An Incoming Mobile Call Using Your 6930 IP Phone

When your mobile phone is paired and connected to your 6930 IP phone, incoming calls on your mobile phone are displayed on your 6930 IP phone as well.

To answer the incoming mobile call using your 6930 IP phone, lift the handset for handset operation, press , blinking Mobile softkey, or Answer softkey for handsfree operation.

Notes:

• Press the Ignore softkey to reject the incoming mobile phone call.

• When there is an incoming call on both the IP Phone line and the mobile line and you lift the IP phone handset, the IP call takes priority over the mobile call.

• During an active (ongoing, ringing or held) Bluetooth mobile call, you will not hear the call hold reminder.

Moving Audio From An Active Mobile Call Between Your Mobile Phone and 6930 IP Phone

Switching mobile phone audio from your 6930 IP phone to your mobile phone and back again is performed by a one-key-press method.

Press the Push call softkey to push the mobile call audio from your 6930 IP Phone to your mobile phone.

Page 24

Mitel 6930 IP Phone User Guide for MiCloud Connect

Press the Mobile line key to pull the mobile call audio from your mobile phone to the 6930 IP phone.

Note: When an incoming call on a Bluetooth connected mobile is answered by pressing either

or the Mobile softkey on the IP phone, the audio goes to the preferred device. For example, when the audio mode is in speaker/headset mode and a Bluetooth mobile call is answered, by preferred mode, the audio goes to the speaker. If the user changes the audio mode to headset, consecutive pull and push call action from/to the mobile phone retains audio with the headset and does not change to the speaker mode each time the Mobile softkey is pressed on the IP phone.

Mute And Hold Call

When mobile phones are paired and integrated with Mitel desktop phones, control and operations are seamless and optimized by using the control function of Mitel phones. However, certain individual mobile device functions such as transfer of audio or hold cell phone call might not always be processed by Mitel phones and can lead to unhandled states on Mitel phones. To prevent this, when a mobile phone call is active on a Mitel desktop phone, use the mute/hold call feature only on the Mitel desktop phone. When a mobile phone call is active on a mobile phone, use the mute/hold call feature only on the mobile phone.

Page 25

Guide to the Icons Displayed on Your Phone

Your 6930 IP Phone displays icons for phone status and features. These icons are described in the following tables:

• Table 1 describes the title bar icons on the main screen of the phone.

• Table 2 on page 20 describes the call appearance button icons on the main screen of the phone.

• Table 3 on page 21 describes the history icons.

• Table 4 on page 22 describes the presence icons in the Directory.

• Table 1 on page 62 describes the voicemail icons.

Table 1: Title Bar Icons on the Main Screen

Icon Description

Availability state: Available

Availability state: In a Meeting

Availability state: Do not disturb

Availability state: Out of office

Availability state: Vacation

Availability state: Custom

Missed call

Voicemail message indicator

Page 26

Mitel 6930 IP Phone User Guide for MiCloud Connect

Table 2: Call Appearance Icons and Blink Patterns

Icon Blink Icon Blink Description

On Do not disturb

Off Idle or no call

On Dialing or off hook

On Connected call

Blinking Incoming call

Red, steady Whisper page is active

On Connected conference call

Blinking The call is on hold locally.

(Hold initiated locally. Remote side will hear music on hold.)

Blink Slow The call is on hold

remotely. (Remote side initiated hold. Local side will hear music on hold)

Off The call is being Recorded

(Check other areas for status indicators.)

On The designated extension

for the programmed button has a “do not disturb” availability state active.

Off Monitored extension

On The monitored extension

has a “do not disturb” availability state active.

The monitored extension has unheard voicemail messages.

Page 27

Guide to the Icons Displayed on Your Phone

Table 2: Call Appearance Icons and Blink Patterns

Icon Blink Icon Blink Description

The monitored extension has unheard voicemail messages and a “do not disturb” availability state active.

On The monitored extension is

in a conference call.

On The monitored extension is

in a connected call.

Blinking The monitored extension is

in a connected call and you picked up an incoming call for the monitored extension.

Blinking The monitored extension

has a call on hold and you picked up an incoming call for the monitored extension.

Table 3: Call History Icons

Icon Description

Inbound call

Orange,2 seconds on/ 1 seconds off/ 2 seconds on/ 5 seconds off

Blinking The monitored extension is

Blinking The call is being recorded,

Blinking Whisper page mute is

The monitored extension is in a connected call and has a call on hold.

in a connected call and is receiving another call.

and the recording operation was initiated by pressing the programmed button.

active.

When whisper page is active, the non-whisper active call can be muted (whisper page mute). The muted call shows this icon.

Outgoing call

Page 28

Mitel 6930 IP Phone User Guide for MiCloud Connect

Table 3: Call History Icons

Icon Description

Missed call

Redirected Call

All calls

Icons displayed in the Directory indicate the presence or status of the person you want to call. These presence icons are shown in Table 4. If the person or entity’s presence is unknown, no presence icon is shown. Presence icons are also not displayed for phones in the Available or Anonymous states.Figure 4 shows an example of the presence icons in the Directory.

Figure 4: Directory with Presence Icons

Table 4: Presence Icons in the Directory

Icon Description

Available

In a meeting

Out of office

Extended absence

Anonymous

Page 29

Table 4: Presence Icons in the Directory

Icon Description

The user has set a custom availability state.

The user’s extension is on hold or has a call parked on it.

Do not disturb

On a call

Using The Voicemail

To access your voicemail messages, press the Voicemail hardkey.

For complete details about voicemail, see Using Visual Voicemail on page 61.

Using The Voicemail

Using The Directory

You can use the Directory to quickly look up and dial a person’s extension. If you have the proper permissions, you can contact a person through the intercom or use the whisper page. In addition, if your Mitel administrator has added detailed contact information to the system, you can see information such as a person’s email address, alternate phone numbers, and alternate contacts in the directory.

Making A Call Using Directory

1. Press .

Note: To close the directory, press or press the Quit softkey.

2. Locate the name of the person you want to call using one of the following methods:

• Use the up and down navigation keys to scroll through the directory list until the name of the person you want to call is highlighted. (To scroll quickly, press and hold a navigation key.)

• Dial the numbers that correspond with the first few letters in the person’s first or last name, pressing a number key once for any letter on that key. For example, to find the name Smith, dial the numbers 76484. You might need to press keys for only the first few letters of the person’s name before the name is recognized. If the filtered list contains more than one name, scroll through the list until the name of the person you want to call is highlighted.

Notes:

• You can search by both first and last name.

• To delete characters in the filter, press the Backspace softkey. Delete all the characters in the filter to return to the full Directory list.

Page 30

Mitel 6930 IP Phone User Guide for MiCloud Connect

3. With the contact’s name highlighted, press the right navigation key to navigate to the numbers

selection column.

4. Press the Dial softkey, select button, press , or pick up the handset to dial the contact’s phone number.

Note: If your Mitel administrator has enabled presence for the user, the presence icon in the Directory indicates the current status of the person you want to call. For details about the presence icons, see Table 4 on page 22.

Finding Detailed Contact Information

1. Press .

2. Use the up and down navigation keys to scroll to the contact.

3. Press the Details softkey.

The person’s contact details are displayed.

4. To return to the main Directory screen, press the Close softkey.

Using The Intercom Through Directory

If you have the proper permissions, you can use the Intercom for internal extensions.

1. Press .

2. Use the up and down navigation keys to scroll to the contact.

3. Press the Details softkey.

The person’s contact details are displayed.

4. Press the Intercom softkey. The phone initiates an intercom connection.

Dialing Voicemail From Directory

1. Press .

2. Use the up and down navigation keys to scroll to the required contact.

3. Press the Details softkey.

The person’s contact details are displayed.

4. Press the Dial Voicemail softkey. The phone calls the voice mailbox of the contact you selected.

Sending A Whisper Page Through Directory

If your Mitel administrator has given you the necessary permissions, you can break in to an active call to speak with someone on an internal extension without the remote caller hearing the interruption.

1. Press .

2. Use the up and down navigation keys to scroll to the required contact.

3. Press the Open softkey.

The person’s contact details are displayed.

Page 31

4. Press the Whisper softkey. The phone sends a whisper page to the person you selected.

Help

The help option lets you immediately contact a member of the MiCloud Connect support team.

1. Press .

2. Press the Help softkey.

A confirmation window is displayed.

3. Press the Yes softkey to confirm that you want to place a call.

Using The Call History

The call history displays recent inbound, outbound, missed, and transferred calls, with the most recent call listed first. Each entry in the history list displays the caller’s name or number (if available) and the time or date of the call. If no caller ID information is available for a particular number, the phone displays “Caller ID Unknown.”

Help

With the call history, you can view all calls, or you can filter to see only incoming (From), outgoing (To), or missed calls. You can also dial directly from the call history or delete calls from your call history.

Figure 5: Call History

Page 32

Mitel 6930 IP Phone User Guide for MiCloud Connect

Viewing A List Of All Calls Placed, Received, Or Missed

1. Press .

Note: To close the call history, press or press the Quit softkey.

2. Use the up and down navigation keys to scroll through the following list:

• All

• Missed

• Outgoing

• Received

3. Highlight the required option and then press the right navigation key to move to entry column.

4. Use the up and down navigation keys to scroll through and view the call list.

5. Press the Details softkey.

Placing A Call Using The Call History

1. Press .

Note: To close the call history, press or press the Quit softkey.

2. Use the up and down navigation keys to scroll through the following list:

• All

• Missed

• Outgoing

• Received

3. Highlight the required option and then press the right navigation key to move to entry column.

4. Use the up and down navigation keys to scroll through the History list to the required contact.

5. With the name of the contact you want to call highlighted, choose one of the following options

to dial the call:

• Press the Dial softkey.

• Pick up the handset to take the phone off hook.

• Press to take the phone off hook.

Using The Intercom Through The Call History

If you have the proper permissions, you can use the Intercom for internal extensions.

1. Press .

Note: To close the call history, press or press the Quit softkey.

2. Use the up and down navigation keys to scroll through the history list to the required contact.

3. Press the Intercom softkey.

The phone initiates an intercom connection.

Page 33

Deleting A Call From The Call History

1. Press .

Note: To close the call history, press or press the Quit softkey.

2. Use the up and down navigation keys to scroll through the history list and navigate to the contact

to be deleted.

3. Press the Delete softkey.

4. When prompted press the Delete softkey.

The call is removed from the call history.

Interacting With Calls

This section describes the following ways to interact with calls:

• Placing a call on hold or off hold

• Diverting an incoming call to voicemail

• Transferring a call

Deleting A Call From The Call History

• Parking and unparking calls

• Picking up an incoming call for another extension

Placing A Call On Hold Or Off Hold

• To place an active call on hold, press .

The screen displays the icon indicating the call is on hold. Additionally, the line/call appearance light begins to flash slowly and after a short time, the phone beeps softly to remind you that you still have a call on hold.

• To take a call off hold, do either of the following:

- Press .

- Press the Pickup softkey.

If your phone is on hook while a call is on hold, you hear a reminder ring in 10 seconds and then at one-minute intervals while any call remains on hold.

Page 34

Mitel 6930 IP Phone User Guide for MiCloud Connect

Diverting An Incoming Call To Voicemail

Whether your phone is idle or you are engaged in a call, you can send an incoming call to your voice mailbox without answering it.

To Send An Incoming Call To Voicemail

• While the phone rings, do one of the following:

- Press .

- Press the To Vm softkey.

- Press #.

The call is sent to your voice mailbox.

Transferring A Call

You can transfer a call in two ways:

• In a blind transfer, you transfer the call without the other party first answering your call.

• In a consultative transfer, you talk to the other party before completing the transfer.

Both types of transfer use a similar procedure.

To Do A Blind Transfer

1. While engaged in a call, press the Transfer softkey.

2. Dial the number you want to transfer the call to.

Note: If you want to cancel the transfer, press the Cancel softkey, take the original call off hold,

or put the phone back on-hook, before the timeout is reached.

3. Press the Transfer softkey.

The call is transferred to the designated number.

To Do A Consultative Transfer

1. While engaged in a call, press the Transfer softkey.

2. Dial the number you want to transfer the call to.

Note: If you want to cancel the transfer, press the Cancel softkey or take the original call off hold.

3. After the other party answers the call, do one of the following:

• To complete the transfer, press the Transfer softkey.

• To cancel the transfer, press the Drop softkey.

Parking And Unparking Calls

With the appropriate permissions (set by your Mitel administrator), you can park a connected call on another extension and you can unpark that call and return it to your extension.

Note: To unpark a call, the call must be on hold on the other extension.

Page 35

Picking Up An Incoming Call For Another Extension

To Park A Call

1. While the call is active, press the Park softkey.

2. Dial the extension number where you want to park the call.

The call is parked on the designated extension.

Note: If the call is not answered on the parked phone within a certain amount of time (as configured by your Mitel administrator), the call returns to the original extension. The default is 60 seconds.

To Unpark A Call And Return It To Your Extension

1. Press the Unpark softkey.

2. Dial the extension number from which you want to unpark the call.

The parked call is returned to your extension.

Picking Up An Incoming Call For Another Extension

With the appropriate permissions (set by your Mitel administrator), you can pick up a call that is ringing on another extension.

1. If you want to answer a call coming in to another phone, press the Pickup softkey.

2. Dial the extension number for which you want to pick up an incoming call.

The call is now an active call on your extension.

Page 36

Mitel 6930 IP Phone User Guide for MiCloud Connect

Customizing Your Phone

There are two ways to customize specific settings on your phone:

• Using the (Settings hardkey) on the IP phone.

• Using the Connect Portal in an Internet browser window from your PC.

Phone Settings Via IP Phone UI

You can customize your phone and view your phone status by pressing the (Settings) key, opening the User Settings menu. This menu provides a single location to access all your phone settings.

1. Press on the phone to access the User Settings menu.

2. Enter your voicemail password, and press the Enter softkey.

3. Use the left or right navigation key to highlight an setting and the up and down navigation keys

to scroll through the sub settings.

4. Press the select button or press the Select softkey to select an setting.

5. Use the navigation keys, dialpad keys, and softkeys that display for each setting to make any

applicable changes.

6. Do one of the following:

• Press the Save softkey to save your changes.

• Press or the Close softkey at any time to exit without saving changes.

Page 37

Phone Settings Via IP Phone UI

Note: For more information about Advanced settings, contact your Mitel administrator.

The following phone settings can be configured through the Settings menu:.

Icon Option

Availability

Time and Date

Settings

Time Zone

Directory

You can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreover, the option to sort contacts using either their first name or last name is available through the Directory > Settings menu.

If external Directory sources are configured, you can enable/disable the Mobile Contacts as well as rename Directory folder labels through the Directory > External Sources option in the User Settings menu.

Note: For more information about Directory functionality, see Using The Directory on page 23.

Page 43

Settings

Configuring Directory Display and Sorting Settings

1. Press .

2. Enter your voicemail password, and press the Enter softkey.

3. Navigate to the Directory > Settings option and press the select button or press the Select

Settings

The User Settings menu opens.

softkey.

4. With Display Name Order highlighted press the right navigation key to move to selection

column.

5. Use the up and down navigation keys to choose the preferred display name order.

6. Press the left navigation key to move to back to the settings column and press the down navi-

gation key to highlight Sorting Preferences.

7. With Sorting Preferences highlighted press the right navigation key to move to selection

column.

8. Use the up and down navigation keys to choose the preferred sorting preference.

9. Press the Save softkey to save your changes.

Page 44

Mitel 6930 IP Phone User Guide for MiCloud Connect

External Sources

Note: Menu available only if external Directory sources have been configured by your Mitel administrator.

Enabling/Disabling Directories And Renaming Labels

1. Press .

2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens.

3. Navigate to the Directory > External Sources option and press the select button or press the

Select softkey.

4. Press the down navigation key to navigate to Mobile Contacts, press select button to enable

or disable per your preference.

5. Press the left navigation key to navigate to the Labels tab.

6. Use the down navigation key to navigate Mobile Contacts labels and using the dialpad keys

7. Press the Save softkey to save your changes.

Status

The Status option in the Settings menu allows you to view the following information about your phone:

enter a name for the directory folder.

Page 45

• Firmware Info:

Information about the phone’s firmware version of phone, boot version, and platform.

• Network:

General information regarding your phone’s network settings such as IP address, MAC address, and port information.

• Error Messages:

Error messages for the phone. If there are no error messages, No Error Messages is displayed.

Note: Press the Copyright softkey to view copyright information.

To view the Status menu:

1. Press .

2. Enter your voicemail password, and press the Enter softkey.

The User Settings menu opens.

3. Press the select button or press the Select softkey to enter the Status menu.

4. Use the up and down navigation keys to scroll the through the following status options:

• Firmware Info

Status

• Network

Page 46

Mitel 6930 IP Phone User Guide for MiCloud Connect

• Error Messages

To view more information about the selected status item, press the right navigation key and press the down navigation key to scroll through the information.

Cloud Domain

The Cloud Domain option displays the fully qualified domain name to which the phone is registered to obtain the provisioning data.

To View The Cloud Domain

1. Press .

2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens.

3. Navigate to the Cloud Domain option and press the select button or press the Select softkey.

4. Edit the Cloud Domain address.Possible values are:

• U.S. and Canada: sky.shoretel.com

• U.K./Europe: sky.shoretel.eu

• Australia: sky.shoretel.com.au

5. Press the Save softkey.

Note: Mitel does not recommend changing the cloud domain address after the phone

is successfully registered.

Page 47

Bluetooth

The 6930 IP phone supports MobileLink, a feature that provides seamless mobile integration using Bluetooth wireless technology.

Note: For more information about how to use the MobileLink features, see MobileLink on page 14.

The phone also supports the use of a Bluetooth headset as an alternate audio device and a cordless handset as an optional accessory. Using the Bluetooth settings menu, you can enable and disable Bluetooth functionality on your phone as required. You can also pair, connect, and unpair a Bluetooth device as applicable.

Notes:

• The specific operation of third-party Bluetooth devices can vary by manufacturer and model. Ensure your Bluetooth device has been upgraded to its latest firmware revision. Refer to the documentation accompanying the Bluetooth device for details on operation, alerting tones, LEDs, and charging. Note that all Bluetooth devices will drop any call in progress if the maximum range is exceeded.

• Attempting to pair and connect using your Bluetooth device’s respective menus may cause connectivity issues. Follow the procedures listed in the sections below to ensure the connectivity of your Bluetooth device.

• Only one Bluetooth device of each profile (that is, handset, headset, or mobile phone) can be connected at one time. Connecting to a new device of the same profile will automatically result in the disconnection of the previous device of the same profile. If there is no connection to any device (within the same profile), the phone will actively look for the most recently connected device and attempt to automatically reconnect. Manually disconnecting the device using the device’s native UI will not prevent an automatic reconnection. You must either disconnect using the Bluetooth menu on the 6930 IP phone, “forget” the device, or the device must be out of range to circumvent the automatic reconnect process.

• When using a multi-point Bluetooth headset with your 6930 IP phone, do not pair your multi-point Bluetooth headset to multiple devices (for example, to your 6930 IP phone and your mobile phone), as audio and connectivity issues may occur.

• Some Bluetooth headsets have a proximity sensor feature that automatically changes the audio path depending on whether the headset is put on or taken off. It is strongly recommended to disable this feature when using such a headset with the 6930 IP phone as it may cause audio issues. Refer to the documentation accompanying the Bluetooth device for information about how to disable this feature.

• Bluetooth headsets connected to the 6930 IP phone are limited in functionality to answering, ending, and muting calls. Additional headset features (such as rejecting calls) are not supported and will cause unexpected behavior (for example, invoking the reject call function will answer instead of reject).

Bluetooth

Enabling Bluetooth Functionality

1. Press .

2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens.

Page 48

Mitel 6930 IP Phone User Guide for MiCloud Connect

3. Navigate to the Bluetooth setting and press the select button or press the Select softkey.

4. Press the Turn On softkey to enable Bluetooth functionality.

When Bluetooth functionality is enabled, a Bluetooth enabled icon appears in the status bar on the Home screen.

Pairing A Bluetooth Device

1. Press .

2. Enter your voicemail password, and press the Enter softkey.

The User Settings menu opens.

3. Navigate to the Bluetooth setting and press the select button or press the Select softkey.

4. Ensure Bluetooth functionality is enabled. If it is not enabled, press the Turn On softkey to

enable Bluetooth functionality

Page 49

Pairing A Bluetooth Device

5. If required, press the down navigation key to view the list of Available Devices.

Notes:

• The 6930 IP phone scans for supported Bluetooth devices to populate the list of available devices. Refer to the respective Bluetooth device documentation for discovery and pairing procedures that must be performed on your Bluetooth device.

• When attempting to pair a Mitel cordless Bluetooth handset with the 6930 IP phone, the device name will appear in the available devices list as “Cordless Handset” followed by the last six digits of the handset’s MAC address.

6. Press the right navigation key to move to the Bluetooth device selection column.

7. Using the up and down navigation keys, highlight the Bluetooth device you want to pair and press the Pair softkey.

Notes:

• For mobile phones and some other Bluetooth devices, a Bluetooth pairing request is displayed on both the 6930 IP Phone and the respective mobile phone or Bluetooth device. Ensure the pairing code matches on both devices and press Yes on the 6930 IP Phone and acknowledge the pairing request on your mobile phone or Bluetooth device.

• You can pair multiple mobile phones with the IP phone, but only one mobile phone can be connected at a time. For example, if you try to pair and connect mobile phone-2 when mobile phone-1 is connected to the IP phone, then mobile-phone-1 will be disconnected before the IP phone connects to mobile phone-2.

Page 50

Mitel 6930 IP Phone User Guide for MiCloud Connect

8. The phone attempts to pair the Bluetooth device and, if successful, automatically attempts to

connect to the Bluetooth device.

Notes:

• If pairing or connecting fails, a failed error message appears on screen. Press Retry to attempt to pair or connect again, or Cancel to cancel the attempt.

• If pairing and connecting a mobile phone, depending on the connection state of the mobile phone, you may need to retry multiple times before the mobile phone pairs and connects successfully.

9. Press OK to acknowledge the successful connection. The connected Bluetooth device is added to the list of Paired Devices and is ready to use.

Note: You can pair multiple mobile phones with the IP phone, but only one mobile phone can be connected at a time. For example, if you try to pair and connect mobile phone-2 when mobile phone-1 is connected then mobile-phone-1 will be disconnected before connecting to mobile phone-2.

When a Bluetooth headset is successfully connected, a Bluetooth headset connected icon appears in the status bar on the Home screen. When a mobile phone is successfully connected, a Mobile connected icon appears in the status bar on the Home screen. When a Bluetooth handset is connected, a Bluetooth handset connected icon appears in the status bar on the Home screen. When an S720 Bluetooth speaker is successfully connected, a Bluetooth headset connected icon appears in the status bar on the Home screen.

Forgetting A Bluetooth Device

1. Press .

Page 51

Disconnecting A Connected Bluetooth Device

2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens.

3. Navigate to the Bluetooth setting and press the select button or press the Select softkey.

4. Confirm that Bluetooth functionality is enabled. If it is not enabled, press the Turn On softkey

to enable Bluetooth functionality.

5. Press the right navigation key to move to the paired Bluetooth device selection column.

6. Using the up and down navigation keys, highlight the Bluetooth device you want to forget and

press the Forget softkey. A confirmation message appears on screen:

7. Press Yes to forget the Bluetooth device. The Bluetooth device is removed from the list of Paired Devices.

Disconnecting A Connected Bluetooth Device

1. Press .

2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens.

3. Navigate to the Bluetooth setting and press the select button or press the Select softkey.

4. Confirm that Bluetooth functionality is enabled. If it is not enabled, press the Turn On softkey

to enable Bluetooth functionality.

5. Press the right navigation key to move to the paired Bluetooth device selection column.

6. Using the up and down navigation keys, highlight the connected Bluetooth device you want to

disconnect to and press the Disconnect softkey. A confirmation message displays on screen.

Page 52

Mitel 6930 IP Phone User Guide for MiCloud Connect

7. Press the OK button to acknowledge the successful disconnection.

Renaming A Paired Bluetooth Device

1. Press .

2. Enter your voicemail password, and press the Enter softkey.

The User Settings menu opens.

3. Navigate to the Bluetooth setting and press the select button or press the Select softkey.

4. Ensure Bluetooth functionality is enabled. If it is not enabled, press the Turn On softkey to

enable Bluetooth functionality.

5. Press the right navigation key to move to the paired Bluetooth device selection column.

6. Using the up and down navigation keys, highlight the applicable Bluetooth device you want to

rename to and press the Rename softkey. A pop up dialog appears allowing you edit the name of the Bluetooth device.

7. Edit the name of the device using the dialpad keys, and press the Save softkey to save your changes.

Connecting To A Different Or Disconnected Bluetooth Device

1. Press .

2. Enter your voicemail password, and press the Enter softkey.

The User Settings menu opens.

3. Navigate to the Bluetooth setting and press the select button or press the Select softkey.

4. Confirm that Bluetooth functionality is enabled. If it is not enabled, press the Turn On softkey

to enable Bluetooth functionality.

5. Press the right navigation key to move to the paired Bluetooth device selection column.

Page 53

Diagnostics

6. Using the up and down navigation keys, highlight the Bluetooth device you want to connect to

and press the Connect softkey.

The phone attempts to connect to the device.

Notes:

• If connecting fails, an error message appears on screen. Press Retry to attempt to connect again, or Cancel to cancel the attempt.

• If connecting a mobile phone, depending on the connection state of the mobile phone, you may need to retry multiple times before the mobile phone connects successfully.

7. Press the OK button to acknowledge the successful connection. The connected Bluetooth device is ready to use.

Diagnostics

The Diagnostics menu allows you to access the following diagnostic tools:

• Ping

• Traceroute

• Capture

• Log Upload

• Audio Diagnostics

Ping

The Ping sub-menu allows you to ping a host name or IP address directly from the 6930 IP phone. This tool can be used to verify whether or not network connections between the phone and other network endpoints are intact.

Using the ping tool

1. Press .

2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens.

Page 54

Mitel 6930 IP Phone User Guide for MiCloud Connect

3. Navigate to the Diagnostics > Ping using the navigation keys and press the select button or

press the Select softkey.

4. In the input field, enter the host name or IP address of the network endpoint you want to ping

using the dialpad keys.

Note: The Backspace softkey can be used to delete the last digit/character entered, the dot (".") softkey can be used to enter a dot where applicable, and the abc/123 softkey can be used to switch the dialpad keys from alphabetic to numeric.

5. Press the Ping softkey to begin.

The IP phone displays the number of packets sent, the number of packets received, and the Round-Trip Time (RTT) min/avg/max in milliseconds.

Traceroute

The Traceroute sub-menu allows you to perform a trace request. You can then review the parameters that the DHCP trace returns. After you have reviewed the trace information, the DHCP Lease is released.

Performing a Traceroute

1. Press .

2. Enter your voicemail password, and press the Enter softkey.

The User Settings menu opens.

3. Navigate to the Diagnostics > Traceroute setting and press the select button or press the

Select softkey.

Page 55

4. Enter an IP address.

5. Press the Traceroute softkey.

Capture

The Capture option allows you to capture TCP network packets for up to 1440 minutes (24 hours) as well as various logs that can in turn be used to help debug and troubleshoot various issues.

Capturing TCP network packets

1. Press .

2. Enter your voicemail password, and press the Enter softkey.

3. Navigate to the Diagnostics > Capture setting and press the select button or press the Select

Capture

The User Settings menu opens.

softkey.

4. In the Timeout input field, enter the amount of time (in minutes, from 1 to 1440) you want to capture TCP network packet data.

5. Press the Start softkey.

Note: Click Stop at any time to stop capturing TCP packet data.

6. After Capturing, press the Upload softkey to upload the log.

7. Press the Close softkey to go back to the Diagnostics menu.

Log Upload

Log upload option allows you to collect the phone’s logs and upload them to a server.

Performing the Log Upload

1. Press .

2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens.

Page 56

Mitel 6930 IP Phone User Guide for MiCloud Connect

3. Navigate to the Diagnostics > Log upload setting and press the select button or press the

Select softkey.

4. Press the Upload softkey to upload the log.

5. Press Close softkey to go back to the Diagnostics menu.

Audio Diagnostics

The Audio Diagnostics sub-menu allows you to collect up to 5 minutes of audio log files that can help to debug audio issues on the 6930 IP phones.

Capturing audio diagnostic logs

1. Press .

2. Enter your voicemail password, and press the Enter softkey.

The User Settings menu opens.

3. Navigate to the Diagnostics > Audio Diagnostics and press the select button or press the

Select softkey.

4. In the Timeout input field, enter the amount of time (in minutes, from 1 to 5) you want to run

the audio diagnostic tool.

Page 57

5. Press Start softkey.

6. Press the Close softkey to go back to the Diagnostics menu.

Audio

The 6930 IP phone allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls. There are four audio mode options you can set:

Audio

The IP phone displays “Capturing” and when the timeout elapses, “Collecting Logs” is displayed. When all the logs have been collected, a “Complete” message is displayed.

Notes:

• Press the Stop softkey at any time to stop capturing the audio diagnostic logs.

• A “log issue” is issued only after the completion of an audio diagnostics run.

CAUTION: Do not change the audio device when you run the audio diagnostics tool.

Audio Mode Option Description

Speaker This is the default setting. Calls can be made or received using the handset

or handsfree speakerphone. In handset audio mode, pressing on the phone switches to handsfree speakerphone. In Speaker audio mode, lift the handset to switch to the handset.

Headset Choose this setting if you want to make or receive all calls using a handset

or headset. Calls can be switched from the handset to headset by pressing

handset.

Speaker/Headset Incoming calls are sent to the handsfree speakerphone first when is

pressed. By pressing the hardkey again, you can switch back and forth between the handsfree speakerphone and the headset. At any time, lifting the handset switches back to the handset from either the handsfree speakerphone or the headset.

Headset/Speaker Incoming calls are sent to the headset first when is pressed. By

pressing the hardkey again, you can switch back and forth between the headset and the handsfree speakerphone. At any time, lifting the handset switches back to the handset from either the headset or the handsfree speakerphone.

Configuring The Audio Mode

1. Press .

2. Enter your voicemail password, and press the Enter softkey.

The User Settings menu opens.

on the phone. To switch from the headset to the handset, lift the

Page 58

Mitel 6930 IP Phone User Guide for MiCloud Connect

3. Navigate to the Audio > Audio Mode option and press the select button or press the Select

softkey.

4. Use the up and down navigation keys to highlight the preferred audio mode.

• Speaker (default)

• Headset

• Speaker/Headset

• Headset/Speaker

5. Press the Save softkey to save your changes.

Headset

The Headset option allows you to set the volume level for the headset microphone and also allows you to enable/disable DHSG.

Configuring Headset Mic Volume and DHSG

1. Press .

2. Enter your voicemail password, and press the Enter softkey.

3. Navigate to the Audio > Headset option and press the select button or press the Select softkey.

Note: Ensure that only one headset is connected to the IP phone at a time.

The User Settings menu opens.

4. With Headset Mic Vol highlighted press the right navigation key to move to selection column.

5. Use the up and down navigation keys to choose the preferred volume setting:

Page 59

Changing the Ringtone

• Low

• Medium (default)

• High

6. Press the left navigation key to move to back to the options column and press the down navigation key to highlight DHSG.

7. With DHSG highlighted press the right navigation key to move to selection column.

8. Use the up and down navigation keys to choose whether or not to enable DHSG. Valid values are:

• DHSG is OFF (default)

• DHSG is ON

9. Press the Save softkey to save your changes.

Changing the Ringtone

1. Press .

2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens.

3. Navigate to the Audio > Ring Tones option and press the select button or press the Select

softkey.

4. Use the up and down navigation keys to choose a ring tone. (Tone 1 through Tone 15, Silent, or any custom ring tones installed.)

5. Press the Save softkey to save your changes. The ring tone you select is immediately applied to the IP phone.

Page 60

Mitel 6930 IP Phone User Guide for MiCloud Connect

Display

The Display option allows you to set the following on settings your phone:

• Home Screen Settings:

- Screen Saver Timer

• Brightness Settings:

- Brightness Level

- Brightness Timer

• Push Notification

- Sound

- Bluetooth

- External

Home Screen Settings

The Screen Saver Timer option allows you to configure the amount of time (in seconds) the phone must be idle before the screen saver initiates. When the specified amount of time expires, a screen saver displaying the date and time and the number of missed calls (if applicable) is displayed on screen.

Configuring the Screen Saver Timer

1. Press .

2. Enter your voicemail password, and press the Enter softkey.

The User Settings menu opens.

3. Navigate to the Display option and press the select button or press the Select softkey.

4. Press the down navigation key to highlight the Screen Saver Timer.

5. Enter a value, in seconds, using the dialpad keys. You can set the timer from 0 (disabled) to

7200 seconds. The default is 1800 (30 minutes).

6. Press the Save softkey to save your changes.

Brightness Settings

The Brightness Level option on the IP phone allows you to set the amount of light that illuminates the LCD display.

The Brightness Timer option allows you to set the amount of time you want the LCD display to stay illuminated before turning the backlight off during a period of inactivity. For example, if you set the brightness timer to 60, when the phone reaches 60 seconds of inactivity, the LCD backlight goes off.

Setting The Brightness Level And Timer

1. Press .

Page 61

2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens.

3. Navigate to the Display option and press the select button or press the Select softkey.

4. Press the down navigation key twice to highlight Brightness Level.

5. Use the left and right navigation buttons to increase or decrease the intensity of brightness on

the LCD.

6. Press the down navigation key to highlight Brightness Timer.

7. Enter a value, in seconds, using the dialpad keys. You can set the timer from 1 to 36000 seconds.

the default is 600 (10 minutes).

8. Press the Save softkey to save your changes.

Push Notifications

A push notification is a message that pops up on the device. This ensures that the user gets notified even when the application is not running.

Setting the Push Notifications

Push Notifications

1. Press .

2. Enter your voicemail password, and press the Enter softkey.

3. Navigate to the Display option and press the select button or press the Select softkey.

4. Press the down navigation key to highlight the preferred option under Push Notification and

5. Press the Save softkey to save your changes.

Restart

You may want to restart your phone to check for updates on the server, or you may occasionally need to restart your phone for phone configuration changes or network settings to take effect. You may also need to restart your phone if you have been asked to do so by your Mitel administrator or should you experience any unexpected behavior.

Restarting Your Phone

The User Settings menu opens.

press the Select softkey.

• Sound

• Bluetooth

• External

1. Press .

2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens.

Page 62

Mitel 6930 IP Phone User Guide for MiCloud Connect

3. Navigate to the Restart option and press the select button or press the Select softkey.

4. When the Restart Phone? prompt appears, navigate to Yes and press the select button. If you do not wish to restart your phone, press Cancel or No.

Note: Your phone goes out of service temporarily during the restart and reboot process.

Page 63

Making A Conference Call

A conference call involves more than two parties connected in a call. The number of people you can conference together in a call using your Conference softkey depends on your system configuration. Contact your Mitel administrator for the details about your system’s conference capabilities.

You can set up a conference call using either of the following approaches:

• In a blind conference call, you conference the people together without the other person first

answering your call.

• In a consultative conference call, you talk to the person before adding that person to the

conference call.

To Make A Conference Call

1. Dial the extension of the first person you want to include in the conference call, and consult with

that person.

2. Press the Conference softkey. The call is put on hold.

Making A Conference Call

Note: Press the Cancel softkey or press if you want to cancel the conference.

3. Dial the extension of the next person you want to add to the conference call.

4. Optionally, after dialing the extension, you can quickly do one of the following:

• Press the Consult softkey or wait until the timeout ends to initiate a consultative conference.

• If you have the necessary permissions, press the Intercom softkey to connect with the other party through the intercom.

5. Do one of the following:

• While the phone rings, proceed to the next step.

• Wait for the person to answer, and consult with the person if necessary.

6. If you’ve initiated a consultative or Intercom conference, when prompted press the Conference softkey to proceed with the conference. A three-way conference call is established. Your phone displays the number of other participants included in the conference call.

7. Repeat steps 1-6 for each additional person you want to include in the conference call.

Using The Merge Feature To Conference Active Calls

When you are engaged in an active call or a conference call, you can add another call to your active

call through the Merge feature.

• To add the call to an existing call or conference call, press the Merge softkey.

- If there is only one other call on the phone, the new call is automatically added to the held call or conference call.

Page 64

Mitel 6930 IP Phone User Guide for MiCloud Connect

- If more than one other call is on hold, the phone displays a list of calls you can merge the active call to. Scroll to the call you want to merge, and press the Merge softkey.

- If the call in focus is a held call, when you press the Merge softkey it merges the held call to the active call.

Using The Intercom

The Intercom function allows you to connect with another party without ringing the party through a call line. To use this feature, you and the other party must use Mitel IP phones and have the necessary permissions enabled by your Mitel administrator.

The intercom functionality is also available as a softkey through the Directory, the call history, and the conferencing feature. Your Mitel administrator can also configure the Intercom as a programmed button.

To use the intercom to contact another party

1. Lift the handset.

2. Dial * 15 followed by the extension number of the person you want to contact.

Paging

If your phone and other phones at your site are configured for paging, you can speak a message to be heard on a connected speaker, usually overhead. Or you can use group paging to simultaneously page all of the phones included in a list of extensions.

To use either type of paging function, your Mitel administrator must give you access.

To send a page

1. Dial the number your Mitel administrator provided and wait for the confirmation tone, and then

begin speaking in to the handset.

2. Hang up when you are finished.

Note: If you hear an error tone when you try to page, paging might not be configured at your site

or you might not have the necessary permissions to use paging. Contact your Mitel administrator for assistance.

Other Advanced Features

Your Mitel administrator can assign a variety of features and permissions to you that you can access through the programmable keys on your phone. Some of these features are also available through star codes.

Page 65

Other Advanced Features

Table 1 describes these advanced features. These features are available only if your Mitel

administrator has configured your user profile with the necessary permissions.

Table 1: Advanced Features

Feature Name Star Code Description

Barge In Dial *16 plus the extension that is

involved in the active call you want to

join.

Dial Mailbox You can call another person’s voice

Intercom Dial *15 plus the extension of the

person you want to contact through the

intercom.

Monitor Extension You can monitor the extension of

You can join an in-progress call (“barge in”) as a conferenced participant. This feature is useful for operators, executive assistants, trainers, and workgroup supervisors.

Included in this feature are some visual cues such as simple icons that allow you to monitor the extension to a limited extent.

mailbox directly without ringing their phone.

You can use a programmed button to connect to another user.

another user so that you can help manage calls for that extension. The call appearance button assigned to the targeted extension displays various icons and blink patterns according to the type of call. You might also be able to use the monitored extension button to quickly dial that extension, depending on how your Mitel administrator has configured the button.

Page You can access the overhead paging

extension at your site.

Park Dial *11 plus the extension where you

want to park a call.

Pickup Dial *13 plus the extension from which

you want to pick up an incoming call.

Silent Coach Dial *22 plus the extension of the

person you want to coach.

Silent Monitor Dial *17 plus the extension you want to

monitor.

Unpark Dial *12 plus the extension where you

want to unpark a call.

You can park a call on another extension.

You can pick up an incoming call for another extension.

You can listen to and coach someone during a call without the outside party hearing.

You can silently monitor a call on another extension. You are added to the existing call without being heard or seen by any party. This feature is useful for users such as workgroup supervisors.

Included in this feature are some visual cues such as simple icons that allow you to monitor the extension to a limited extent.

You can unpark a call that is parked or on hold on another extension.

Page 66

Mitel 6930 IP Phone User Guide for MiCloud Connect

Table 1: Advanced Features

Feature Name Star Code Description

Whisper Page Dial *19 plus the extension of the

person you want to speak to.

Busyout Hunt Group Dial*18

Ring All - Call Move Dial *23

Unblock Caller ID for this call Dial *82

Block Caller ID for this call Dial *67

Whisper Page Mute If you receive a whisper page, you can

Send Digits Over Call The Mitel system allows users to send a

You can enter a call on another extension and speak to the person without the other party hearing. The person can speak back to you privately through the whisper page mute feature.

speak privately to the person who is speaking to you through the whisper page.

preconfigured set of DTMF tones out during a call. This feature is useful for quickly navigating external interactive voice response (IVR) systems as well as external systems requiring an account code.

Lock/Unlock The text above the softkey describes

the action to be applied to the active call; the softkey text label toggles between Lock and Unlock.

Lock makes the call private and unlock makes the call available for conferencing.

Page 67

Voicemail Overview

The 6930 IP phone provides a hardkey to access the voicemail.

Note: Voicemail functionality must be configured by your Mitel administrator.

When voicemail functionality is enabled, the LED on the 6930 IP phone flashes red and the (Voicemail) icon appears on the status bar indicating that voicemail messages are available. You can access your voicemail service by pressing (Voicemail hardkey).

Using Visual Voicemail

With visual voicemail, you can access and interact with messages through the display on your phone. At a glance, you can see the following information about the messages in your voice mailbox:

• The name and phone number of the person who left the message

• The date or time of the message

• Whether the message is a broadcast message and whether it is marked urgent, private, or return receipt requested

Voicemail Overview

The most recent message is listed first.

The number at the top of your phone’s main display indicates the number of unheard messages. In your visual voicemail inbox, the number at the top indicates the number of messages in your inbox. Unheard messages are displayed in bold text. Messages that you have already listened to are displayed in regular text.

At any point, you can pause, skip back, or skip forward in the message.

You can also use the visual voicemail interface to record a new voicemail message and designate the recipients, include a subject label for the message, mark the message as urgent, mark the message as private, and request a return receipt.

Voicemail has the following folders:

Inbox: The voice mail messages you have received are listed in the inbox.

Saved: This folder contains the saved voicemail messages.

Deleted: This folder contains the deleted voicemail messages.

Page 68

Mitel 6930 IP Phone User Guide for MiCloud Connect

Table 1 describes the icons displayed in visual voicemail.

Table 1: Voicemail Icons

Icon Description

Voicemail message

Urgent voicemail message (applies to any type of voicemail message)

Broadcast voicemail message

Broadcast voicemail message with return receipt requested

Private broadcast voicemail message

Private broadcast voicemail message with return receipt requested

Private voicemail message

Private voicemail message with return receipt requested

Voicemail message with return receipt

Interacting With Messages In Visual Voicemail

1. Press .

2. At the prompt, enter your voicemail password and press the Login softkey.

Your voicemail inbox is displayed.

3. Use the navigation keys to scroll through your messages until you locate the message you want

to interact with.

4. Do one of the following to listen to your messages. (You will not hear dial tone.)

• If you want to listen to your messages with the handset, pick up the handset.

• If you want to listen to your messages through your headset, press . (For wireless headset, take your headset off hook.)

Page 69

Replying To Messages In Visual Voicemail

• If you want to listen to your messages through the speakerphone, you do not have to do anything. By default, messages are played over the speakerphone.

5. Choose one of the following actions:

• To play the message, press the Play softkey. While the message is playing, you can do any of the following:

- To pause while listening to the message, press the Pause softkey.

- To rewind the message a few seconds, press the Skip Back softkey.

- To move a few seconds ahead in the message, press the Skip Forward softkey.

- To stop playing the message, press the Stop softkey.

Note: If your system is configured to notify you that new or saved messages will be deleted after a certain number of days, you receive this type of notification as a message in your visual voicemail inbox. The notification appears as a message from yourself. When you select the message, the notification is displayed as a warning in a pop-up message on the phone rather than played as an file. After you view the pop-up message, you can delete the message by pressing the Delete softkey.

• To delete the message, press the Delete softkey.

• To call the person who left the message, press the Call Back softkey.

• To save the message, press the More softkey and then press the Save softkey.

• To see more details about the message, such as the subject line or the sender’s email address, press the More softkey and then press the Open softkey.

6. When you are done, press the Quit softkey.

Replying To Messages In Visual Voicemail

1. Press .

2. At the prompt, enter your voicemail password and press the Login softkey.

Your voicemail inbox is displayed.

3. Use the navigation keys to scroll through your messages until you locate the message you want to interact with.

4. Press the More softkey.

5. Press the Reply softkey.

The Compose Voicemail page is displayed.

6. If you want to change the Subject label for the voicemail message, do the following:

• Press the down navigation key to scroll to the Subject menu item, and press the Edit.. softkey.

• Use the dialpad to enter the your text.

• Press the Backspace softkey to delete some characters.

• Press the ABC/abc/123 softkey to toggle through and select the preferred text-entry mode, and then use the keypad to enter the text you want to use for the Subject line.

Note: To enter a space character, select either the uppercase or lowercase text-entry mode and press the * key until the space character is displayed.

Page 70

Mitel 6930 IP Phone User Guide for MiCloud Connect

• When you are done press the Back softkey.

7. If you want to mark the voicemail message as Urgent, press the down navigation key to scroll

to the Urgent menu item, and press the select button on the navigation keypad.

8. If you want to mark the voicemail message as Private, press the down navigation key to scroll to the Private menu item, and press the select button on the navigation keypad.

9. If you want to receive a Return Receipt when the recipient listens to the message, press the down navigation key to scroll to the Return Receipt menu item, and press the select button on the navigation keypad.

10. If you want to include the original message with your reply, press the down navigation key to scroll to the Include Original menu item, and press the select button on the navigation keypad.

11. To record your reply to the voicemail message, press the Start softkey, record the message, and press the Stop softkey.

12. Press the Send softkey. The voicemail message is sent to the targeted recipients.

13. Press the Quit softkey.

Forwarding Messages In Visual Voicemail

1. Press .

2. At the prompt, enter your voicemail password and press the Login softkey.

Your voicemail inbox is displayed.

3. Use the navigation keys to scroll through your messages until you locate the message you want to interact with.

4. Press the More softkey.

5. Press the Forward softkey.

The Compose Voicemail page is displayed.

6. Designate those to whom you want to forward the message as follows:

a. With To highlighted, press the Edit... softkey.

b. Enter the recipient phone number.

c. Press the Back softkey.

7. If you want to change the Subject label for the voicemail message, do the following:

• Press the down navigation key to scroll to the Subject menu item, and press the Edit.. softkey.

• Use the dialpad to enter your text.

• Press the Backspace softkey to delete some characters.

• Press the ABC/abc/123 softkey to toggle through and select the preferred text-entry mode, and then use the keypad to enter the text you want to use for the Subject line.

Note: To enter a space character, select either the uppercase or lowercase text-entry mode and press the * key until the space character is displayed.

Page 71

Viewing Saved Messages In Visual Voicemail

• When you are done, press the Back softkey.

8. If you want to mark the voicemail message as Urgent, press the down navigation key to scroll

to the Urgent menu item, and press the select button on the navigation keypad.

9. If you want to mark the voicemail message as Private, press the down navigation key to scroll to the Private menu item, and press the select button on the navigation keypad.

10. If you want to receive a Return Receipt when the recipient listens to the message, press the down navigation key to scroll to the Return Receipt menu item, and press the select button on the navigation keypad.

11. If you want to include the original message with your reply, press the down navigation key to scroll to the Include Original menu item, and press the select button on the navigation keypad.

12. To start recording your reply to the voicemail message, press the Start softkey; to stop the recording, and press the Stop softkey.

13. Press the Send softkey. The voicemail message is sent to the targeted recipients.

14. Press the Quit softkey.

Viewing Saved Messages In Visual Voicemail

1. Press .

2. At the prompt, enter your voicemail password and press the Login softkey.

Your voicemail inbox is displayed.

3. Press down navigation to highlight Saved.

4. Press the right navigation key and then press down and up navigation keys to scroll through

your saved messages until you locate the message you want to interact with.

5. With a saved message in focus, you can take one of the following actions:

• To view details about the person who sent the message, press the Open softkey.

• To delete the message, press the Delete softkey.

• Press the Play softkey.

• To call the person who left the message, press the More softkey, press the More softkey again, and then press the Call Back softkey.

6. When you are done, press the Quit softkey.

Deleting Messages In Visual Voicemail

1. Press .

2. At the prompt, enter your voicemail password and press the Login softkey.

Your voicemail inbox is displayed.

3. Use navigation keypad to locate the message you’d like to delete.

4. With the message highlighted, press the Delete softkey.

5. At the prompt, press the Delete Softkey.

The message is deleted.

Page 72

Mitel 6930 IP Phone User Guide for MiCloud Connect

6. For each message that you want to delete, repeat steps 3-5.

7. When you have completed deleting messages, press the Quit softkey.

Note: To move the message to your voicemail inbox, press the To inbox softkey.

Using The Voicemail System

The voicemail system provides a method to listen to and manage your voicemail messages by following prompts.

Logging In To The Voicemail System

A steadily flashing red light in the upper right corner of your phone indicates that you have unheard messages. To hear your messages using the voicemail system, you must first log in to the voicemail system.

You can also log in to the voicemail system from another extension or from an external phone.

Logging In To Voicemail From Your Phone

1. Do one of the following:

• Press #.

• Press , and then press the Call VM softkey.

Your phone dials the voicemail system.

2. At the prompt, enter your password, and then press #.

Note: The first time you log in to the voicemail system, you are prompted to record your name.

Logging In To Voicemail From Another Extension

You can log in to the voicemail system from another extension in your system, whether it is an IP phone or an analog phone.

1. Do one of the following:

• Press # while the phone is on hook.

• Press # while the phone is off hook with dial tone.

• Press and press the Call VM softkey.

2. At the password prompt, press # and then enter your extension.

Note: If you are using a phone that is in an “Available” or “Anonymous” state, the initial prompt

directs you to enter your extension rather than a password; therefore, so you do not have to press # before entering your extension.

3. Enter your password, and then press #.

Logging In To Voicemail From An External Phone

1. Dial the voicemail access number provided by your Mitel administrator.

Page 73

Interacting With New Messages In The Voicemail System

2. At the prompt, press # and then dial your extension.

3. Enter your password, and then press #.

Interacting With New Messages In The Voicemail System

This section describes shortcuts and common tasks for handling messages in the voicemail system.

Using Shortcut Keys

You can press the following keys while listening to messages:

• To hear envelope information (time and date sent, user’s name) for a message, press 6.

• To rewind to several seconds earlier in a message, press 7.

• To pause a message, press 8.

• To fast forward to several seconds later in a message, press 9.

• To continue to the next message, press #.

• To hear additional options, press 0.

Listening To, Replaying, Saving, And Deleting Messages

1. Log in to voicemail.

2. To listen to new messages, press 1.

3. As you listen to each message, you can do one of the following:

• To replay a message, press 1.

• To save a message, press 2.

• To delete a message, press 3.

Forwarding A Message

1. Log in to voicemail.

2. To listen to new messages, press 1.

3. After listening to the message you want to forward, press 4.

4. Record a prefacing remark, and then do one of the following:

• If you are satisfied with the prefacing remark, press #.

• To review the prefacing remark, press 1.

• To rerecord the prefacing remark, press 2.

• To cancel the recording, press *.

Note: After addressing a message, you can press 1 to mark it urgent.

Replying To A Message

1. Log in to voicemail.

2. To listen to new messages, press 1.

Page 74

Mitel 6930 IP Phone User Guide for MiCloud Connect

3. After listening to the message you want to reply to, press 5.

4. Choose one of the following options:

• To reply with a voice message, press 1.

• To reply with a call back, press 2.

• To reply to all with a voice message, press 3.

• To return to the previous menu, press *.

Listening To Saved Messages

1. Log in to voicemail.

2. From the voicemail Main Menu, press 3.

To interact with saved messages, press any one of the options (except for option 2) described in Interacting With Messages In Visual Voicemail on page 62.

Sending Messages From Voicemail

1. Log in to voicemail.

2. From the voicemail Main Menu, press 2.

3. Record the message and select one of the following options:

• To cancel the message recording, press *.

• To finish recording, press #.

• To review the message, press 1.

• To rerecord the message, press 2.

4. After you are satisfied with your recording, press # to finish recording.

5. At the prompt, enter the recipient’s extension.

6. To choose additional addressing options, press 0 and select any of the following options:

• To look up a recipient by name in the directory, press 1.

• To send a personal distribution list, press 2.

• To broadcast to all extensions, press 3.

• To cancel addressing options, press *.

7. After the message is addressed, select any of the following options:

• To mark or unmark a message as urgent, press 1.

• To request a return receipt, press 2.

• To send the message, press #.

Leaving A Message And Using Message Options

When the recipient of your call does not answer and has not opted to automatically forward calls, you can leave a message when prompted.

1. Enter one of the following options while listening to the mailbox greeting:

Page 75

Using Mailbox Options

• To bypass the greeting and leave a message, press #.

• To transfer to an assistant, press 0.

• To return to the auto-attendant, press 9.

• To forward your call to the recipient’s Find Me destination (an optional number where calls can be forwarded), press 1. If a Find Me destination is not enabled, you are prompted to record a message.

2. After recording the message, choose one of the following options:

• To access message options, press # and select one of the following message options:

- To send the message, press #.

- To cancel the message, press *.

- To review the message, press 1.

- To rerecord the message, press 2.

- To mark or unmark the message as urgent, press 3.

- To mark or unmark the message as private, press 4.

- To transfer to the auto-attendant, press 9.

- To transfer to the assistant, press 0.

• To rerecord the message, press *.

• To send the message and transfer to an assistant, press 0.

• To send the message and transfer to the auto-attendant, press 9.

• To send the message and forward it to the recipient’s Find Me destination (if enabled), press

3. Hang up to send the message.

Using Mailbox Options

The Mailbox Options sub-menu in the voicemail system lets you handle the following tasks:

• Record your name

• Record a personal greeting

• Set your password

• Assign your extension to a phone

• Change your availability state

• Enable or disable envelope information

• Listen to deleted messages

• Remove deleted messages

• Enable or disable Outlook-automated call handling

• Enable or disable email delivery

• Change the agent state

• Enable or disable Find Me forwarding

Page 76

Mitel 6930 IP Phone User Guide for MiCloud Connect

Recording Your Name

1. Log in to voicemail.

2. From the voicemail Main Menu, press 7 to access mailbox options.

3. Press 6.

4. Record your name, and then press #.

5. Choose one of the following options:

• To accept your name recording, press #.

• To review your name recording, press 1.

• To rerecord your name, press 2.

• To delete this recording, press 3.

• To cancel, press *.

Recording A Personal Greeting

1. Log in to voicemail.

2. Press 7 to access mailbox options.

3. Press 1 to record a personal greeting.

Note: The personal greeting is linked to the active availability state.

4. Record your personal greeting for the currently active availability state at the tone and press #,

then select from the following options:

• To accept the personal greeting, press #.

• To review the personal greeting, press 1.

• To rerecord the personal greeting, press 2.

• To cancel the recording, press *.

Setting Your Password

1. Log in to voicemail.

2. From the voicemail Main Menu, press 7 to access mailbox options.

3. Press 4.

4. Enter your new password, and press #.

5. Do one of the following:

• To confirm your new password, enter your new password again, and then press #.

• To cancel the new password, press *.

Assigning Your Extension To A Phone

With the appropriate permissions (set by your Mitel administrator), you can assign your extension to any system phone. This feature is helpful if you are using someone else’s office and phone temporarily.

Page 77

Using Mailbox Options

Depending on how your phone was configured, you can also use your phone or the Connect client to assign or unassign an extension.

Note: If you assign your extension to a phone that is normally occupied by another user, calls to the original user’s extension are forwarded to the destination that user has defined for the active availability state.

1. Log in to voicemail.

2. From the voicemail Main Menu, press 7 to access mailbox options.

3. Press 3.

4. Choose one of the following options:

• Press 1 to assign the extension.

• Press 2 to unassign the extension. (The phone reverts to the extension originally assigned to it.)

Setting Your Availability State

Availability states let you specify your status and determine how inbound calls are handled. You can record distinct greetings and specify different call forwarding options for each state.

To change your availability state:

1. Log in to voicemail.

2. From the voicemail Main Menu, press 7 to access mailbox options.

3. Press 2 to set the availability state.

4. Choose one of the following availability states or other options:

• For Available, press 1.

• For In a Meeting, press 2.

• For Out of Office, press 3.

• For Vacation, press 4.

• For Custom, press 5.

• For Do Not Disturb, press 6.

• For enabling calling additional phones (configured by your Mitel administrator), press 7.

• To cancel, press *.

The availability state stays in effect until you change it. However, if Outlook automated call handling is active, Outlook modifies your availability state based on your status.

Enabling or Disabling Envelope Information

A message’s envelope information includes the date and time of your message’s delivery and your name. By default, envelope information is disabled.

1. Log in to voicemail.

2. From the voicemail Main Menu, press 7 to access mailbox options.

Page 78

Mitel 6930 IP Phone User Guide for MiCloud Connect

3. Press 5 to toggle between disabling and enabling envelope information.

Listening To Your Deleted Messages

As a safeguard against accidental deletion of messages, the voicemail system retains deleted messages for a few hours.

1. Log in to voicemail.

2. From the voicemail Main Menu, press 7 to access mailbox options.

3. Press 7 to listen to deleted messages.

The voicemail system plays all deleted messages that are still available to the system. You can manage these messages as if they were new messages.

4. Press 2 to restore the deleted message and save it.

Removing Deleted Messages

1. Log in to voicemail.

2. From the voicemail Main Menu, press 7 to access mailbox options.

3. Press 8 to remove deleted messages.

4. Press one of the following options:

• To confirm removal of deleted messages, press 1.

• To cancel removal of deleted messages, press *.

Enabling Or Disabling Automated Call Handling In Outlook

1. Log in to voicemail.

2. From the voicemail Main Menu, press 7 to access mailbox options.

3. Press 9.

4. To enable or disable Outlook automated call handling, press 1.

Enabling Or Disabling A Notification Profile

1. Log in to voicemail.

2. From the voicemail Main Menu, press 7 to access mailbox options.

3. Press 9.

4. Press 2.

5. Choose one of the following options:

• Enter the number of the new notification profile.

• To cancel, press #.

Enabling Or Disabling Find Me Forwarding

When Find Me forwarding is enabled, calls sent to voicemail are routed to your Find Me forwarding destination if the caller presses 1 while listening to your voicemail greeting.

Page 79

Using Mailbox Options

You can enable or disable the Find Me Forwarding option for the availability state that is currently active. However, you have the option to enable or disable Find Me forwarding only if it is configured in one of the following ways:

• Your Mitel administrator enabled the Find Me option for you, and you configured a Find Me destination in the Connect client.

• You used the Connect client to enable the Find Me option and to configure a Find Me destination.

To enable or disable find me forwarding:

1. Log in to voicemail.

2. From the voicemail Main Menu, press 7 to access mailbox options.

3. Press 9.

4. Press 5.

5. Choose one of the following options:

• To enable Find Me forwarding, press 1.

• To disable Find Me forwarding, press 2.

Page 80

Mitel 6930 IP Phone User Guide for MiCloud Connect

Accessory support

Mitel Wireless LAN Adapter

The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to your 6930 IP phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is software-transparent which means, that no changes to drivers, management tools, or applications are needed for using it.

Feature highlights include:

• Easily add robust, secure wireless capabilities to Ethernet devices: The Mitel Wireless LAN Adapter is a high-performance wireless network adapter that enables any Ethernet device to become an 802.11a/b/g/n dual band wireless network device, giving you freedom to place it anywhere in your facility.

• Dual band IEEE 802.11a/b/g/n support: The Mitel Wireless LAN Adapter is designed to communicate in the 2.4 GHz and the 5 GHz bands. Radio interference encountered in the commonly used 2.4 GHz band can be avoided by utilizing the 5 GHz band.

• Gigabit Ethernet support: The wired LAN port supports 10/100/1000 Ethernet.

• Simple to set up and use:

The Mitel Wireless LAN Adapter is easy to set up using the enclosed network setup cable. No special drivers or software are required.

• Enterprise security:

The Mitel Wireless LAN Adapter supports the following security functions:

• WEP (64 Bit/128 Bit)

• WPA-PSK (TKIP/AES)

• WPA2-PSK (AES)

• IEEE 802.1X EAP-PEAP, EAP-TLS, EAP-TTLS, EAP-FAST, EAP-LEAP

Note: For information about how to install and set up your Mitel Wireless LAN Adapter, see the

Mitel Wireless LAN Adapter Setup Guide.

Page 81

Mitel M695 Programmable Key Module (Button Box)

The 6930 IP phone supports up to three Mitel M695 expansion modules that attach to the right side of the phone to provide additional programmable keys.

The M695 features a 4.3” 480x272 pixel color backlit LCD display.

The M695 provides three pages of 28 softkeys (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication. Each line that is activated illuminates the LED associated with it.

Fixed keys

To switch to another page, select the associated Fixed key.

Using The Expansion Modules

After configuring the softkeys on the expansion module, press the key you want to use when applicable.

Press to initiate function

Note: For more information about installing the M695 Expansion Module on your phone, see the Mitel M695 Expansion Module Installation Guide.

Page 82

Mitel 6930 IP Phone User Guide for MiCloud Connect

Analog, DHSG/EHS, And USB Headsets

The 6930 IP phone supports analog and DHSG/EHS headsets, which can be connected using the modular RJ22/RJ45 port located on the back of the phone, or USB headsets, which can be connected using the USB port.

Contact your telephone equipment retailer or distributor to purchase a compatible headset.

Notes:

• The RJ9 port is for handset use only. Plugging any other devices in to this port may cause damage to the phone and will void your warranty.

• Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.

• Headsets connected to the 6930 IP phone are limited in functionality to answering, ending, and muting calls. Additional headset features (such as rejecting calls) are not supported and will cause unexpected behavior (for example, invoking the reject call function will answer instead of reject).

• If both an analog (non-DHSG) headset and a USB headset are connected to the phone, the USB headset will take precedence over the analog headset (that is, the USB headset will be functional while the analog headset will not be functional).

• If both a DHSG headset and a USB headset are connected to the phone and DHSG is enabled, the DHSG headset will take precedence over the USB headset.

To make and receive calls using a headset:

1. Ensure that you have selected the Headset audio path (see Audio on page 51).

2. Turn the phone over and, depending on the type of headset, locate the headset jack or the USB

port.

a. If you have a USB headset, insert the USB plug in to the USB port.

b. If you have a headset with an RJ9 4-pin connector, insert the headset cord in to the jack

until it clicks in to place.

Note: See the Mitel MiVoice 6930 IP Phone Installation Guide for more information.

Page 83

Mitel Integrated DECT Headset

The Mitel Integrated DECT Headset is a professional wireless headset designed for maximum performance.

The Mitel Integrated DECT Headset is compatible with the 6930 IP phone. The Mitel Integrated DECT Headset is also compatible with the Mitel M695 Programmable Key Module (button box), three of which can be connected to your 6930 IP phone.

Notes:

• Before connecting the Mitel Integrated Headset to the 6930 IP phone, ensure to that you have disconnected (unpaired) all other headsets.

• Use a IEEE 802.3at compliant PoE L2 Switch, IEEE 802.2at Inline Power Injector, or an AC to DC Adapter to power the 6930 IP phone when connecting the Mitel Integrated DECT Headset to a Mitel M695 Programmable Key Module.

Mitel Integrated DECT Headset

Click

Features

• Wideband audio for exceptional sound quality

• Volume and mute controls

• Intuitive headset multi-function button for easy call handling

• LED and audio indicators

• Advanced hearing protection

• Noise-canceling microphone

• Up to 8 hours battery life

• Headset recharge docking cradle

• Visual and audio call status indicators

• Battery charge indicator

Page 84

Mitel 6930 IP Phone User Guide for MiCloud Connect

Using The Headset

Speaker volume up

Mute

Answer/end button

Speaker volume down

LED indicator

Charging The Headset

To charge the headset, dock the headset in the base. When docked correctly, the headset battery begins charging.

When fully charged, the headset offers up to 8 hours of talk time.

Upgrading The Headset

To upgrade the headset firmware, dock the headset in the base and reboot the 6930 IP phone.

Note: For the headset firmware upgrade, the battery level of the Integrated DECT Headset must be at least 20%.

Checking The Battery Level And Firmware Version Of The Integrated DECT Headset

1. Press .

2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens.

3. Use the left and right navigation keys to highlight the Status icon.

4. Press the select button or Select softkey.

5. Press the down navigation key to navigate to Accessory Info status category.

Page 85

6. Press the right navigation key.

LED Status

LED INDICATOR DESCRIPTION

Battery charging (Green - slow flash)

Full battery (Green)

Mitel Integrated DECT Headset

Medium battery (Yellow)

Low battery (Red)

Very low battery (Red - flashing)

Unknown battery status (White)

Microphone muted

Active audio between headset and base

Searching for headset (flashing)

Note: For information about how to install the Mitel DECT Headset with your 6930 IP phone or to the Mitel M695 Programmable Key Module, see the Mitel Integrated DECT Headset Installation Guide.

Replacing The Integrated DECT Headset

If the Integrated DECT Headset is malfunctioning, or if you have paired a wrong Integrated DECT Headset with the base, you must replace, or pair the Integrated DECT Headset again.

To replace or pair the Integrated DECT Headset again:

1. Remove the headset from the base.

Page 86

Mitel 6930 IP Phone User Guide for MiCloud Connect

2. Turn off the headset by pressing the Answer/end button for 10 seconds until the LED indicator

stops flashing.

Answer/end button

LED indicator

3. Dock the new headset in the base. The new headset is paired with the base after 1 minute.

Mitel S720 Bluetooth Speakerphone

The 6930 IP phone provides support for the optional Mitel S720 Bluetooth Speakerphone. Once paired with the 6930 IP phone, you can receive calls on the Mitel S720 Bluetooth Speakerphone. The Mitel S720 Bluetooth Speakerphone can be placed (on its base or upright using a table stand) on your desk or in a small-to-medium conference room.

Feature highlights include:

• HD voice audio

• Omni-directional microphone

• Functionally integrated with desk phone - volume / mute sync, pulling call to / from conference

phone

• Connect two speakerphones wirelessly to your 6930 IP Phone to extend speakerphone range

and for stereo music playback

• Play smart-phone audio from mobile with auto pause when incoming call to desk phone

• Intuitive connectivity through Bluetooth®

• Portable design, protective travel pouch, and battery powered with USB charging (15 hours of

talk time)

• Flexible and scalable for office side tables and small meeting rooms

Page 87

Hardware Features

Bluetooth Button

Mitel S720 Bluetooth Speakerphone

Mute

Battery Status

Volume Down

Link Button

Answer Call

Icon Button Description

Power On/Off Turns on or off.

Answer Call Answers a call.

End Call Ends or rejects a call.

Power On/Off

Volume Up

Smart Button

End Call

Volume Up and Volume Down

Mute Mutes the microphone.

Battery Status Shows the battery status.

Bluetooth Connects to a Bluetooth device.

Hold (8 seconds) to turn on or off voice guidance.

Increases or decreases the volume.

Page 88

Mitel 6930 IP Phone User Guide for MiCloud Connect

Icon Button Description

Link Links two speakerphone.

Smart Turns on or off the voice assistant application on your smart-phone.

Notes:

• To pair the Mitel S720 Bluetooth Speakerphone with the 6930 IP phone, power on the speakerphone and follow the procedures detailed in Pairing A Bluetooth Device on page 42. The device name will appear in the available devices list as “S720 Bluetooth Speakerphone”. When the speakerphone is successfully connected, a speakerphone connected icon is displayed in the status bar on the Home screen.

Speakerphone Icon

• If you have paired and connected your smart-phone to your 6930 IP phone, your smart-phone will temporarily disconnect from the IP phone while you have a call active on the Mitel S720 Bluetooth Speakerphone. The IP phone will automatically reconnect your smart-phone once the call is terminated.

• The (Speaker/Headset) key LED on the IP phone remains unlit when the call audio is presented on the speakerphone.

• For information about how to set up your Mitel S720 Bluetooth Speakerphone, see the Mitel

S720 Bluetooth Speakerphone Quick Start Guide.

Mitel Cordless Bluetooth Handset

The 6930 IP phone provides support for the Mitel cordless Bluetooth handset. With a potential range of up to 10 meters (30 feet), the Bluetooth handset offers convenience and corridor mobility for 6930 IP phone users. Feature highlights include:

• Hookswitch (Initiate call/end call) key

• Volume control keys

• Mute key

• Built-in handset ringer

• LED indicators to indicate both connectivity and charging status

• At least six hours talk time

Page 89

Mitel Cordless Bluetooth Handset

• Over 40 hours standby time

• Handset battery recharge time of three hours or less

• Operating range of up to 30 feet (10 meters) from the IP phone

• Wideband audio capable

Notes:

• To pair the handset with the 6930 IP phone, power on the handset and follow the procedures detailed in Pairing A Bluetooth Device on page 42. The device name will appear in the available devices list as “Cordless Handset” followed by the last six digits of the handset’s MAC address.

• For information about how to set up your Bluetooth handset, see the Mitel Cordless Bluetooth

Handset Installation Guide.

Hardware Features

LED

Mute Key

Feature Description

LED Blue - Indicates the status of the handset.

Green - Indicates the status of the handset battery.

For more information, see “Led Indicator” on page 84.

Volume controls

Hookswitchkey

Hookswitch key Lifting the handset from the cradle activates the handset. If the handset

is already out of the cradle, pressing the Hookswitch key is equivalent to taking the handset off hook.

Pressing the key again is equivalent to placing the handset on hook. Pressing the Hookswitch key while on a speakerphone call moves the

call to the cordless handset.

Page 90

Mitel 6930 IP Phone User Guide for MiCloud Connect

Feature Description

Mute key Mutes the handset microphone so that your caller cannot hear you.

Volume controls Adjusts the volume for the handset. Press the key above the Mute key to

increase the volume, and press the key below the mute key to decrease the volume.

Led Indicator

The cordless Bluetooth handset has two LEDs:

• Blue – indicates the operational status of the handset.

• Green – indicates the status of the electrical charge of the battery.

LED color, states, and indicator descriptions are as follows:

LED Color LED State Indicates

Blue (Handset Not

in Cradle)

Green (Handset in

Cradle)

Blinking Handset is not connected and is in pairing mode.

Winking Handset is connected, but not in use.

Fading Handset is connected and in use.

Solid Battery is fully charged.

Winking Battery is charging.

Note: It is normal for the handset LED to cycle between winking and solid as battery charge is maintained.

Off When handset is cradled and the LED does not flash or illuminate, this

indicates absence of battery power. During the first 30 – 60 minutes that the light is off, the battery may be trickle charging. If that is the case, the LED will resume normal behavior within that 60-minute period. If the LED remains off for more than 60 minutes, then either the battery is no longer chargeable or there is a problem in the charging circuit.

Notes:

• Blinking denotes the LED is alternating very quickly between on and off.

• Winking denotes the LED is alternating between being on for a short period of time and then off for a longer period of time.

• Fading denotes the LED is alternating between fading in and out.

Alerting Tones

The handset provides the following alerting tones:

Event Tone

Power OFF Four tones successively decreasing in pitch.

Mute key on handset ON Two low pitched tones

Powering On/off The Bluetooth Cordless Handset

To power on the Bluetooth cordless handset, place the handset on the IP phone’s cradle.

Page 91

Mitel Cordless Bluetooth Handset

To power off the Bluetooth cordless handset, press the Hookswitch key for approximately six seconds until the LED indicator turns blue and then turns completely off.

Page 92

Problems and Solutions

Table 1 lists some common issues and their solutions.

Table 1: Troubleshooting

Problem Solution

When your callers try to leave a message, they are notified that your mailbox has exceeded its limit and is unable to accept new messages.

Your mailbox is full. You must delete messages you no longer need.

Problems and Solutions

Your phone’s display shows “No Service.”

You hear no dial tone when you take the handset off hook, but you hear a dial tone when using either the speaker or a headset.

The phone displays the message “Service unavailable at this time” when you try to dial a call from the keypad, visual voicemail, Directory, or History.

Your phone is temporarily inoperable. Contact your Mitel administrator or authorized contact.

The handset cable must be plugged firmly in to place on both the phone base and the handset. To ensure a tight connection, unplug and reconnect the cable at both points, clicking the jack firmly in to place. Take the handset off hook and listen for a dial tone.

The phone goes out of service because of a switch issue or because an administrator has put it out of service. When a phone is in this state, you can access visual voicemail, Directory, and History, but you cannot make calls from the phone.

Note: The mailbox warning is triggered when there is space for only 10 additional messages in your voice mailbox. As your voice mailbox approaches its limit, a warning message is played indicating that there is enough space for only “n” number of messages, where “n” denotes the countdown from 10 to 0. This message is played each time you log in to the voicemail system until you delete enough messages to reduce the number of stored messages to below the threshold.

Page 93

mitel.com

Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

Mitel MiVoice 6930, MiVoice 6940 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual