Mitel MiVoice 6920 Quick Reference Manual

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QUICK REFERENCE GUIDE

Quick Reference Guide

Mitel MiVoice 6920 IP Phone

Getting started

Contacts

Voicemail

Settings

Provides services and options that allow you to customize your phone.

Volume

Speaker/Headset

Toggles the phone’s audio between speaker and headset. If you are using a DHSG/EHS headset, ensure that the headset jack adapter is removed from the headset port. See the Mitel MiVoice 6920 IP Phone Installation Guide for more details.

Warning!

The headset port is for headset use only. Plugging any other devices into this port may cause damage to the phone and will void your warranty.

Mute

Navigation/Select

Multi-directional navigation keys are used to navigate through the phone menu. Press the center button

the left and right navigation keys can be used to access

Programmable Keys

Up to 18 programmable keys,

the additional pages of programmable keys.

Softkeys

Four statesensitive softkeys.

Redial

Goodbye

Hold

Ends active calls and used

Mutes/unmutes

Displays Call

Places an active call on hold or

Displays a list of your contacts

Adjusts the volume for the ringer, handset, speaker, and headset.

Provides

On the Home screen,

service.

your voicemail

access to

a maximum of six programmable keys per page

for exiting menus

History with a list of outgoing calls

all outgoing audio from headset, handset or speaker

Call History

Displays a list of missed, outgoing and received calls

resumes a call from hold

to select menu options and perform various actions.

Basic call handling

Making a call

1. Lift the handset or press the key, and dial the number.

2. Press the Line program

mable key and dial

the number.

Ending a call

Place the handset back in its cradle, press the End Call softkey, or press the key.

Answering a call

Lift the handset or press the key for handsfree operation.

Redialing

Press the Redial softkey once or the key twice to call the last dialed number as displayed on the Home screen

Press the

key once to access the Call History application with a list of recently

dialed numbers. Use the up and down navigation keys to scroll

through the entries and

either press the Select button or Dial softkey to redial the selected number.

Muting

Press the key while on an active call to mute the microphone for your handset,

headset, or speaker. Press the

key again to unmute the audio.

Holding and resuming

1. To place an active call on hold, press the key. A (hold) icon flashes on the respective Line key.

2. To resume the call, press the

key again or press the respective Line key.

Note: For details on all the available features and options, refer to the Mitel M

iVoice 6920 IP Phone

User Guide.

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QUICK REFERENCE GUIDE

Quick Reference Guide

User Interface (UI) overview

Home screen

The Home (default) screen is displayed when the phone is in the idle state. The Home screen displays status indicators, user directory number, avatar, last dialed number, time, date and list of programmable softkeys.

Call screen

When on an active call, caller’s avatar, name, number and call duration timer is displayed. The context-sensitive softkeys are updated with applicable call handling features.

Applications

Contacts

The Contacts application stores personal phone book and directory. The Mitel MiVoice 6920 IP Phone supports a localized Personal directory as well as enhanced functionality allowing for interoperability with LDAP (corporate) directories.

Making a call using the Contacts application

1. Press the key to access the Contacts application.

2. Navigate to the respective contacts folder and scrol

l through the contacts by using the navigation keys or  Enter characters using the keypad and press the Search softkey

to use the search

feature.

3. When the applicable contact is highlighted, press the Select bu

tton o

r Dial softkey to place a call using the entry’s default phone number or To place a call to a different phone number defined for the

entry (for example, a mobile number), press the right navigation key, highlight the phone number you want to call using the up or down navigation keys, and press the Select button or Dial softkey.

Status Indicators

Network Connected

Call Forward Always

Missed Calls

Do Not Disturb

Date and Time

Programmable

State-Sensitive

Programmable Key Page Indicator

Keys

Softkeys

Dots indicate the number of programmable key pages and its relative position.

Call Timer

Caller ID

Transfer Softkey

End Call Softkey

Prime Line Key

Solid - Available

Busy

On Hold

Blinking - Ringing

Attempting Connection

Disconnected

Search Field

Contact Details

(Name and Number)

Add New

Contact

Number of Contacts

Delete Contact Softkey

Dial Softkey

Folders

in Folder

Your Directory Number

Headset Connected

Hotdesk User

Voicemail Pending

Scrollbar

Last Number Dialed

Avatar

Conference Softkey

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Quick Reference Guide

Call History

The Call History application displays a list of your missed, outgoing and received calls. You can view, delete and dial out to call history entries as well as copy entries to your Contacts application.

Using the Call History application

1. Press the key to access the Call History application.

2. Scroll through the lists by using the navigation keys. To view additional entry details, press the Right navigation key when the entry is highlighted.

3. Press the Select bu

tton

or Dial softkey to place a call to the respective entry or Press the Add Contact softkey to copy the entry to your Contacts application or Press the Delete soft

key to delet

e the entry from your Call History.

Voicemail

When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6920 flashes

red and the

(Voicemail) icon displays on the status bar indicating that voicemail

messages are available. You can access your voicemail service by pressing the

Voicemail key

Visual voicemail

Visual voicemail enables access to voicemail system and displays a count of all, new

and recorded voicemail messages.

All, New, and Recorded Voicemails

Dial Softkey

Send Voicemail

Play a Voicemail

Urgent Voicemail

to a Number

Delete Entry Softkey

Note: Voicemail and visual voicemail functionality must be configured by your System Administrator.

Enabling visual voicemail

1. Press the (Settings) key on the phone to access the Static Settings menu.

2. Navigate to Voicemai

l using the left navigation key and then press the Select softkey

3. Press the Select softkey to select the key opens Voicemail App checkbox.

4. Press the Save softkey.

Not

e: For additional visual voicemail functions, refer to the Mitel MiVoice 6920 IP Phone User Guide.

Note: For security reasons, the password can be enabled only from the user login screen.

Advanced call handling

The Mitel MiVoice 6920 IP Phone provides a method for transferring calls through the

Transfer softkey.

Transferring a call

1. Ensure you are on active call with the party you wish to transfer.

2. Press the Tran

sfer softkey.

Call History Filters

Dial Softkey

Copy to Contacts

Call Type Indicator

Missed Call

Received Call

Outgoing Call

Entry Details

(Name/Number, Time, Date)

Delete Entry Softkey

Scrollbar

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QUICK REFERENCE GUIDE

Quick Reference Guide

The active call is placed on hold.

3. Enter the transfer recipient’s number and press the Transfer softkey.

Creating a multi-party conference call

1. Ensure you are on active call with one of the parties with whom you wish to create a conference.

2. Press the Add User softkey.

The active call is placed on hold.

3. Enter the conference target’s number.

4. Wai

t for an answer, consult, and then press the Join Ca

lls softkey to create the three-

way conference call.

5. Repeat steps 2 to 4 to add an additional pa

rty (maximum of se

ven participants) to the

conference.

Speed Call programmable key configuration

Speed Call

key allows you to dial a specified number with one key press.

Speed Call

keys can be useful as they can be programmed to dial directly to an internal or external number or quickly access features that use feature access codes. You can also transfer calls to or

create conference calls using your

Speed Call

keys in place of dialing out manually.

Note: Configuring a programmable key using the press-and-hold method is only available if enabled by your System Administrator.

Programming a Speed Call key

1. Press and hold the applicable programmable key (for 0-5 seconds) until the Label

Name field is displayed.

2. In the La

bel Name fie

ld, enter a label to apply to the key.

Note: Use the ABC softkey to specify uppercase letters or lowercase letters when entering the label.

3. Press the down navigation key to move to the Number field and enter the number

using the dialpad keys.

4. (Optional) Press the down navigation key to

move to the Private checkbox and press the Select button to make the key a Private Speed Call key. When a Private Speed Call key is pressed, the call is considered private and caller ID information is not displayed in the phone’s call history.

5. Press the Save softkey to save the information

to the key you selected.

Note: Other features such as Phone Lock, Call Forward Always, Do Not Disturb, and Account Code keys

can be programmed using the press-and-hold method (if enabled by your System Administrator).

For more information, please refer to the Mitel MiVoice 6920 IP Phone User Guide.

Mitel MiVoice 6920 Quick Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual