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MiVoice 6910 IP Phone
User Guide for MiVoice Connect
58015958 REV00
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NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
®
by Mitel Networks Corporation (MITEL
). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation. Send an email
to iplegal@mitel.com for more details.
Trademarks
The trademarks, service marks, logos and graphics (collectively “Trademarks”) appearing on Mitel's
Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks
Corporation (MNC) or its subsidiaries (collectively “Mitel”) or their respective owners. Use of the
Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at
legal@mitel.com
for additional information. For a list of the worldwide Mitel Networks Corporation
registered trademarks, please refer to the website: http://www.mitel.com/trademarks. Customer's use of
this product and/or software shall be in accordance with the EULA and /or other accompanying licensing
terms.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S.
patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents
For more information about the PD patents that are licensed, please refer www.cmspatents.com
.
.
Mitel MiVoice 6910 IP Phone Release 5.2.1
User Guide for MiVoice Connect
58015958 REV00 - October 2019
®,™ Trademark of Mitel Networks Corporation
© Copyright 2019, Mitel Networks Corporation
All rights reserved
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Table of Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Tips for Your Comfort and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Overview of the 6910 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Keys Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Plugging In and Starting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Your Phone’s Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Registering a Phone in a MiVoice Connect System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Assigning Your Extension or Phone Number to the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Logging In to the Voicemail System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Operating Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Adjusting the Ring and Listening Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Guide to the Icons Displayed on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Making a Call Using Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Viewing a List of All Calls Received, Transferred, Or Missed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Placing a Call Using the Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Interacting with Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Placing a Call on Hold or Off Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Diverting an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Parking and Unparking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Phone Options Via IP Phone UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
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Phone Options Via Connect Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Log Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Understanding Availability States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing Your Active Availability State. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Configuring the Time Format, Daylight Savings, Date Format, and Time Zone . . . . . . . . . . . . . . . . 17
Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Configuring the Sorting Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Log Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Changing the Ringtone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configuring the Audio Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Setting Up a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Voice Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Other Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Voicemail Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Logging In to the Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Interacting with New Messages in the Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Listening to Saved Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Sending Messages from Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Leaving a Message and Using Message Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using Mailbox Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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Table of Contents
Mitel MiVoice 6910 IP PhoneAccessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Analog, and DHSG/EHS headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
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MiVoice 6910 IP Phone User Guide for MiVoice Connect
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About This Guide
About This Guide
This guide explains how to use the basic features of your Mitel MiVoice 6910 IP phone with MiVoice
This guide explains how to use the basic features of your Mitel MiVoice 6910 IP phone with MiVoice
Connect system.
Connect system.
Documentation
Documentation
• Mitel MiVoice 6910 IP phone Quick Reference Guide – Contains call handling instructions, an
• Mitel MiVoice 6910 IP phone Quick Reference Guide – Contains call handling instructions, an
overview of the user interface (UI) and details on UI navigation, as well as information on other
overview of the user interface (UI) and details on UI navigation, as well as information on other
important features. The Quick Reference Guide can be downloaded from Mitel MiVoice 6910
important features. The Quick Reference Guide can be downloaded from Mitel MiVoice 6910
IP Phone Quick Reference Guide.
IP Phone Quick Reference Guide.
• Mitel MiVoice 6910 IP phone Installation Guide – Contains installation and instructions for setting
• Mitel MiVoice 6910 IP phone Installation Guide – Contains installation and instructions for setting
up, general features and functions, and basic options list customization. The Installation Guide
up, general features and functions, and basic options list customization. The Installation Guide
can be downloaded from Mitel MiVoice 6910 IP Phone Installation Guide
can be downloaded from Mitel MiVoice 6910 IP Phone Installation Guide
Supporting Documentation
Supporting Documentation
To access phone and system-specific documentation:
To access phone and system-specific documentation:
1. Log on to Mitel MiAccess.
1. Log on to Mitel MiAccess.
About This Guide
.
.
2. In left-hand menu, select Doc Center.
2. In left-hand menu, select Doc Center.
3. Select DEVICES AND ACCESSORIES > SIP PHONES AND PERIPHERALS > 6900 SERIES
3. Select DEVICES AND ACCESSORIES > SIP PHONES AND PERIPHERALS > 6900 SERIES
SIP PHONES FOR MIVOICE CONNECT> 6900 SIP PHONES.
SIP PHONES FOR MIVOICE CONNECT> 6900 SIP PHONES.
Phone Features
Phone Features
Feature highlights include:
Feature highlights include:
• LCD screen with backlight
• LCD screen with backlight
• Built-in two-port, 10/100/1000 Gigabit Ethernet switch, which enables you to share a connection
• Built-in two-port, 10/100/1000 Gigabit Ethernet switch, which enables you to share a connection
with your computer
with your computer
• 8 programmable top keys
• 8 programmable top keys
• Support for up to 8 call lines with LEDs
• Support for up to 8 call lines with LEDs
• Wideband handset
• Wideband handset
• Wideband, full-duplex speakerphone for handsfree calls
• Wideband, full-duplex speakerphone for handsfree calls
• Headset mode support
• Headset mode support
• AC power adapter (sold separately)
• AC power adapter (sold separately)
• Set paging*
• Set paging*
Installation and Setup
Installation and Setup
See the 6910 IP phone Installation Guide included with your phone for basic installation and physical
See the 6910 IP phone Installation Guide included with your phone for basic installation and physical
setup information.
setup information.
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Tips for Your Comfort and Safety
Do Not Cradle the Handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle
the handset between your ear and shoulder. If you use your phone a lot, you may find it more
comfortable to use a headset.
Protect Your Hearing
Your 6910 IP phone has a control for adjusting the volume of the handset, headset, and
speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep
the volume at a moderate level.
Adjust the Viewing Angle
The stand for your 6910 IP phone supports two viewing angles (30° and 60°). Adjust the stand to
suit your viewing preference. For instructions on how to adjust the stand, see the 6910 IP phone
Installation Guide.
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Overview of the 6910 IP Phone
Welcome to your IP phone!
Figure 1 provides an overview of the Mitel MiVoice 6910 IP Phone components. Figure 2 on page
2 shows the ports on the back of the phone.
Programmable
Programmable
Keys
Keys
Overview of the 6910 IP Phone
Message Waiting
Lamp
LCD Screen
High Quality
Speakerphone
6910
Handset
Voicemail
Key
Call History
Key
Directory Key
Volume
Control
Settings Key
dialpad
Figure 1: 6910 IP phone Components
Transfer Key
Conference
Key
Goodbye Key
Redial Key
Hold Key
Mute Key
Speaker/Headset Key
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Headset Jack
Power Adapter
Port
Keys Description
The following table describes the keys on the Mitel MiVoice 6910 IP Phone.
Key Description
Handset Jack is
hearing-aid
compatible (HAC)
PC Port
Network and
Power Port
Figure 2: Ports on the Back of the 6910 IP phone
Directory key - Displays a list of your contacts.
History key - Displays a list of your missed, forwarded and answered calls.
Voicemail key - Provides access to your voicemail service (if configured).
Settings key - Provides services and static settings that allow you to customize
your phone.
Volume controls - Adjusts the volume for the ringer, handset, headset, and
speakerphone.
Press the volume control keys while the phone is ringing to adjust the ringer
volume. Pressing these keys during an active call adjusts the volume of the audio
device being used (handset, headset, or speaker).
Goodbye key - Ends an active call. The Goodbye key also exits an open list
(such as Call History) and menus (such as the Static Settings menu) without
saving changes.
Redial key - Displays a list of your previously dialed calls. Double-press Redial
key to call the last dialed number.
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Key Description
Hold key - Places an active call on hold. To retrieve a held call, press the
applicable Line key.
For more information, see Placing a Call on Hold or Off Hold on page 13.
Mute key - Mutes the microphone so that your caller cannot hear you. A Mute Icon
is displayed on the screen (The LED beside the key turns on when the microphone
is on mute).
Transfer Key - Transfers the active call to another number.
Conference Key - Begins a conference call with the active call.
For more information, see Setting Up a Conference Call on page 25.
Speaker/Headset key - Transfers the active call to the speaker or headset,
allowing hands-free use of the phone.
Navigation keys and select button - Multi-directional navigation keys that allow
you to navigate through the phone’s UI.
Pressing the center Select button sets options as well as performs actions such
as answering calls, dialing out from the Contacts or Call History.
On the home screen, the left and right navigation keys can be used to switch
between the home screen, the line manager, and active calls.
Plugging In and Starting the Phone
Plugging In and Starting the Phone
The 6910 IP phone automatically begins the startup sequence as soon as it is connected. The phone
goes through this process the first time you plug in your phone and every time you restart your phone.
Note: Some start up screens only appear the first time you connect your phone, or if your phone
has been factory defaulted.
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The phone displays the following startup screens.
The 6910 IP phone then checks the settings and looks for new configuration and firmware updates
from a configuration server. It may take a few moments while the phone downloads the latest updates.
Note: Updates to your phone can be scheduled to be automatically installed from the server. The
updates are scheduled during non-business hours or slow call periods.
CAUTION: Do not unplug or remove power to the phone while the phone is checking or installing
firmware or configuration information.
If language packs were loaded to your phone, the following screen displays during startup.
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Plugging In and Starting the Phone
When the configuration update is complete, the phone displays the following screens before it
displays the Home screen.
Network Connected/Network Disconnected
If your phone successfully connects to the network, the phone displays the Home screen.
If your phone did not successfully connect to the network, the Network Disconnected prompt is
displayed and the status light turns on. If this happens, check that the cables are firmly connected
to the phone and to the wall jack. The phone automatically detects when it is reconnected successfully
and the Network Disconnected prompt is removed from the screen. However, if changes have
been made to your phone’s network settings, you may need to restart your phone. Check with your
Mitel administrator or network administrator for assistance.
For more information about connecting your phone, see the Mitel 6910 IP phone Installation Guide.
Note: If the phone displays a No Service status message, you can still use the phone, but note
that the phone is not registered with the system. For more information about registering your
phone, contact your Mitel administrator.
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Your Phone’s Display
The display screen on your IP phone shows your name and extension, along with other information.
Figure 3 shows the phone display screen.
Figure 3: Display of the 6910 IP phone
Programmable Keys
There are 8 programmable keys on the 6910 IP phone. Your administrator can set programmable
keys to function as keys for Speed Dial, Park, and Unpark. For more information on setting the
programmable keys see https://oneview.mitel.com/s/article/Mitel-Connect-Portal-User-Guide-TOC.
Setting Up Your Phone
To use all the functions of your IP phone, your phone needs to be assigned to you and you need to
know your password for the voicemail system. You can determine whether your phone is already
assigned to you as follows:
• If the phone displays your name and extension, your Mitel administrator has already assigned
your phone to you, and you do not need to assign yourself to your phone. When your phone is
in this state, you can receive calls, make calls, and check for new messages using visual
voicemail.
• If the phone displays “Available” and the date and time, use the procedure in Assigning Your
Extension or Phone Number to the Phone on page 7 to assign your extension to your phone.
Until the phone is assigned, you can place internal calls by dialing a number or using the Directory,
but you cannot receive calls or use visual voicemail, and you might not be able to place external
calls.
• If the phone displays “Anonymous” and the date and time, this extension is assigned as the
primary phone for someone who is currently assigned to some other phone or endpoint. You
can assign your extension to the phone by following the procedure in Assigning Your Extension
or Phone Number to the Phone on page 7.
With the appropriate permissions (set by your Mitel administrator or authorized contact), you can
log in to any Mitel 6900-Series IP phone in the system to assign your extension or phone number
to that phone.
For information about registering your phone with a MiVoice Connect system, see Registering a
Phone in a MiVoice Connect System on page 7.
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Registering a Phone in a MiVoice Connect System
Registering a Phone in a MiVoice Connect System
To register a phone in a MiVoice Connect system, perform the following steps:
1. Press .
2. Press the Advanced softkey.
3. Enter the Administration Password and press the Enter softkey.
4. Navigate to Voice Services option and press the Select button.
5. Navigate to MiVoice connect and press the right navigation key.
6. Navigate to Config. Server 1 and enter the MiVoice Connect Server IP address.
7. Press the Set softkey to save your changes.
The IP phone automatically restarts and connects to the MiVoice Connect server.
Assigning Your Extension or Phone Number to the Phone
The procedure that you use to assign your phone depends on whether the phone displays “Available”,
or “Anonymous,” or “Voice Service”.
If Your Phone Displays “Available” or “Anonymous”
If your phone displays “Available” or “Anonymous,” use this procedure to assign your extension to
your phone.
1. Press the Assign softkey.
2. Enter the extension number that your Mitel administrator provided, and then press the down
navigation key.
3. Enter the password provided by your Mitel administrator.
4. Press the Enter softkey.
Your extension is assigned to your phone and your name and extension is displayed.
Logging In to the Voicemail System
If you are a new user in the Mitel system, you need to log in to the voicemail system to record your
name and personal greeting. For details, see Logging In to the Voicemail System on page 28.
Operating Your Phone
This section provides an overview of the following basic phone tasks:
• Placing calls
• Answering calls
• Sending an incoming call to voicemail
• Adjusting the ring volume and listening volume
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• Muting a call
• Answering call waiting
Placing Calls
To place a call, you can use the handset, the speakerphone, or a headset.
Note: The call timer on the 6910 IP phone starts after the call is answered.
Using the Handset to Place a Call
1. To place a call, pick up the handset, dial a phone number and press .
2. To end the call, hang up the handset.
Using Handsfree Speakerphone
The handsfree feature allows you to speak to someone without using the handset or headset. Your
phone must be in either the Speaker or Speaker/Headset audio mode. For more information about
setting the audio mode on your phone, see Audio on page 21
• To dial using handsfree
.
a. Press .
b. Enter a number at the dial tone.
c. Press .
• If you are in Speaker audio mode, lift the handset and press to switch between handsfree
and handset.
• If you are in Speaker/Headset audio mode, press to switch between handsfree and
headset.
• When the handset is on hook, press to disconnect the call.
Note: When handsfree is on, the LED next to the hardkey turns on.
Using the Headset to Place a Call
The headset feature allows you to speak to someone without using the handset or speaker. Your
phone must be in either the Headset or the Headset/Speaker audio mode. For more information
about setting the audio mode on your phone, see Audio on page 21
• To place a call using the headset:
a. Press .
b. Dial the phone number.
c. Press .
The LED next to the hardkey blinks red, and the call is dialed.
• To end the call, press .
The LED next to the hardkey stops blinking.
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Answering Calls
When a call is ringing at your extension, the inbound caller’s name and extension are displayed on
the screen. Additionally, the line/call appearance LED flashes quickly to indicate the incoming call.
To answer a call, you can use the handset, the speakerphone, or a headset. Depending on how you
set your automatic off-hook preference or how your Mitel administrator has set this option, you can
also answer a call through your speakerphone or headset using either of the following methods:
• Press the blinking call appearance button.
• Press the center Select button.
Note: The call timer on the 6910 IP phone starts after the call is answered.
For more information about handling multiple calls, see Diverting an Incoming Call to Voicemail on
page 13.
Using the Handset to Answer a Call
1. To answer a call, pick up the handset when the phone rings.
2. To end a call, hang up the handset.
Answering Calls
Using the Speakerphone to Answer a Call
If you plan to use a Speakerphone to answer calls, designate Speaker or Speaker/Headset as your
default auto off-hook preference (see Audio on page 21).
1. To answer a call, press .
If your automatic off-hook preference is configured to use the speaker, press the blinking call
appearance button.
The LED next to the hardkey lights red.
2. To end the call, press the again.
The LED next to the hardkey turns off.
Using a Headset to Answer a Call
If you plan to use a headset to answer calls, designate your wireless or wired headset as your default
auto off-hook preference (see Audio on page 21).
1. To answer a call using the headset, do one of the following:
• If you use a wired headset, press .
• If you use a wireless headset, go off-hook with your headset.
• If your automatic off-hook preference is configured to use your headset, press the blinking
red call appearance button. (If you use a wireless headset, the phone displays a message
prompting you to press the off-hook button on your headset.)
The LED next to blinks red.
2. To end a call, do one of the following:
• If you use a wired headset, press again.
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• If you use a wireless headset, put your headset in to the on-hook position.
The LED next to the hardkey stops blinking.
Note: The audio mode setting you have selected in the Settings > Audio> Audio Mode menu
on the IP phone determines whether the call goes to speakerphone or tto headset operation. For
more information, see Audio on page 21.
Adjusting the Ring and Listening Volume
To adjust the volume on your phone, use the keys. The volume settings for the ringer,
handset, speakerphone, and headset are independent, and you can set them as follows:
• Adjust the volume of your phone’s ringer while the phone is on hook.
• Adjust the handset listening volume while the handset is off hook.
• Adjust the speakerphone volume when the LED next to is illuminated.
• Adjust the headset listening volume when the LED next to is blinking.
Note: When using a wireless headset, if you experience audio problems, ensure that your wireless
headset is configured according to the manufacturer’s instructions. Problems that might result
from improper configuration include the following:
• You cannot hear the dial tone.
• The volume for you or the other party is not loud enough.
• You hear a buzzing or hissing sound.
Muting a Call
• To mute a call so that the caller does not hear you, press
CALL MUTED is displayed on screen. The LED next to the hardkey blinks in red when the mute
is active.
Note: Mute does not work during number dial-out.
• To unmute a call so that the caller can hear you, again.
The LED next to the hardkey blinks in red when the mute is active.
Guide to the Icons Displayed on Your Phone
Your 6910 IP phone displays icons for phone status and features. These icons are shown in Table 1.
Table 1: Status Icons
Icon Description
Missed call (on main screen and in
History)
Inbound call (in History)
Outbound call (in History)
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Table 1: Status Icons
Icon Description
Transferred call (in History)
Using Voicemail
To access your voicemail messages, press the Voicemail hardkey.
For complete details about voicemail, see Voicemail Overview on page 28.
Using the Directory
You can use the Directory to quickly look up and dial a person’s extension. In addition, if your Mitel
administrator has added detailed contact information to the system, you can see additional
information
Making a Call Using Directory
(such as a person’s alternate phone numbers, and alternate contacts) in the Directory.
Using Voicemail
1. Press .
Note: To close the directory, press .
2. Locate the name of the person you want to call using one of the following methods:
• Use to navigate through the directory list until the name of the person you want
to call is highlighted.
• Dial the numbers that correspond with the first few letters in the person’s first or last name,
pressing a number key once for any letter on that key and press to search. For example,
to find the name Smith, dial the numbers 76484 and press to search.
Note: To delete characters in the filter, press the . Press to return to the full Directory list.
3. To dial the displayed number, press alternatively lift the handset or press any .
Using the Call History
The call history displays recent inbound, missed, and transferred calls, with the most recent call
listed first. Each entry in the History list displays the caller’s name or number (if available) and the
time or date of the call. If no caller ID information is available for a particular number, the phone
displays “Caller ID Unknown.”
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With the call history, you can view all calls, or you can filter to list only incoming (From) calls,
transferred calls, or missed calls. You can also dial a number directly from the call history.
Figure 4: Call History
Viewing a List of All Calls Received, Transferred, Or Missed
1. Press .
Note: To close the call history, press .
2. Use to navigate through and review the list of calls received, transferred, or missed.
Placing a Call Using the Call History
1. Press .
Note: To close the call history, press .
2. Use the to navigate through and review the list of calls received, transferred, or missed.
3. With the name of the person you want to call highlighted, do one of the following options to dial
the call:
• Pick up the handset to take the phone off hook.
• Press the button to take the phone off hook.
Interacting with Calls
This section describes the following ways to interact with calls:
• Placing a call on hold or off hold
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• Diverting an incoming call to voicemail
• Transferring a call
• Parking and unparking calls
• Answering additional calls
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Placing a Call on Hold or Off Hold
• To place an active call on hold, Press .
The screen displays the icon indicating that the call is placed on hold. Additionally, the line/call
appearance light begins to flash slowly and after a short time, the phone beeps softly to remind you
that you still have a call on hold.
• To take the call off hold, do either of the following:
- Press .
- Press the flashing call appearance button.
If your phone is on hook while a call is on hold, you hear a reminder ring in 10 seconds and at
one-minute intervals.
Diverting an Incoming Call to Voicemail
Whether your phone is idle or you are engaged in a call, you can send an incoming call to your voice
mailbox without answering it.
To Send an Incoming Call to Voicemail:
Placing a Call on Hold or Off Hold
• While the phone rings, do one of the following:
- Press .
- Press #.
The call is sent to your voice mailbox.
Transferring a Call
You can transfer a call in two ways:
• In a blind transfer, you transfer the call without the other party first answering your call.
• In a consultative transfer, you talk to the other party before completing the transfer.
Both types of transfer use a similar procedure.
To Do a Blind Transfer
1. While engaged in a call, press the .
2. Dial the number to which you want to transfer the call.
Note: If you want to cancel the transfer, press and take the original call off hold.
3. Press the .
The call is transferred to the designated number.
To Do a Consultative Transfer
1. While engaged in a call, press the .
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2. Dial the number to which you want to transfer the call.
Note: If you want to cancel the transfer, press and take the original call off hold.
3. After the other party answers the call, press to complete the transfer.
Parking and Unparking Calls
With the required permissions (set by your Mitel administrator), you can park a connected call on
another extension, unpark that call, and return it to your extension.
Note: To unpark a call, the call must be on hold on the other extension.
To Park and Unpark a Call
• To park a call:
a. While the call is active, press the to place the call on hold.
b. Dial *11 followed by the extension number where you want to park the call..
Note: If the call is not answered on the parked phone within a certain amount of time (as configured
by your Mitel administrator), the call returns to the original extension.
• To unpark the call, dial *12 followed by the extension number where the call is parked.
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Customizing Your Phone
There are two ways to customize specific settings on your phone:
• Using the key (Settings hardkey) on the IP phone.
• Using the Connect Portal in an Internet browser window from your PC.
Phone Options Via IP Phone UI
You can customize your phone and view your phone status by pressing the key (Settings
hardkey), which opens the User Settings menu. This menu provides a single location to access
all your phone settings.
1. Press on the phone to access the Options List menu.
2. Navigate to User Settings menu and press .
Customizing Your Phone
3. Enter your voicemail password and press to access the User Settings.
4. Use to navigate through the sub options.
5. Press .
6. Use the navigation keys and dialpad keys for each setting to make any applicable changes.
7. Do one of the following:
• Press the to save your changes.
• Press at any time to exit without saving the changes.
Note: For more information about Advanced options, contact your Mitel administrator.
The following phone settings can be configured through the User Settings menu
Option
Time and Date: Time Format, Daylight Savings, Date Format, and Time Zone
Phone Status: IP&MAC Addresses, LAN Port, PC Port, Firmware Info, Error Messages,
Notes, and Copyright
Directory: Sorting Preference
Diagnostics: Log Upload and Capture
Audio: Ring Tone and Set Audio
Display: Contrast Level, Backlight
:
Restart
Note: All Advanced settings are administrator-level functions, and are not accessible by the user.
These settings must be set up and changed only by your Mitel administrator.
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Phone Options Via Connect Portal
In addition to using your phone's interface to change options, you can customize settings on the IP
phone using the Connect Portal.
For more information about the Connect Portal see
.https://oneview.mitel.com/s/article/Mitel-Connect-System-Administration-Guide.
Log Issues
You can collect the phone’s logs and upload them to a server.
1. Press on the phone to access the Options List menu.
2. Press to navigate to Log issue and press to select.
3. Press to confirm or press to cancel.
Understanding Availability States
You can set six distinct availability states for your extension. These availability states can be
configured with various options to forward incoming calls to another number or send them to
voicemail. Using the voicemail system, you can also record a different personal greeting for each
availability state.
You can change your active availability state using the Connect client or the voicemail system.
The availability states are as follows:
• Available (the default) allows you to answer all incoming calls.
• In a meeting
• Out of office
• Vacation
• Custom
• Do not disturb
Changing Your Active Availability State
1. Press the Voicemail button.
2. Enter your voicemail password followed by #.
3. Press 7 for mailbox options.
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4. Press 2, and;
• Press 1 for Available
• Press 2 for In a meeting
• Press 3 for Out of office
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Time and Date
• Press 4 for Vacation
• Press 5 for Custom
• Press 6 for Do not disturb.
Time and Date
On the IP phones, the following time and date sub-options are available to be configured:
• Time Format
• Daylight Savings
• Date Format
• Time Zone
Configuring the Time Format, Daylight Savings, Date Format, and Time Zone
1. Press .
2. Press to navigate to User Settings and press to select the option.
3. Enter your voicemail password and press .
The User Settings menu is displayed.
4. Navigate to the Time and Date > Time Format option and press or press to select the
option.
5. Use the to navigate through and press to set the preferred time format. Valid values
are 12 Hour (the default) and 24 Hour.
6. Press to navigate to Daylight Savings and press to select the option.
7. Use the to navigate through and press to set the preferred daylight savings setting.
Valid values are:
• Automatic (default)
• Off
• 30 min summertime
• 1h summertime
8. Press to navigate to Date Format and press .
9. Use to navigate through and press to set the preferred date format. Valid values are:
• WWW MMM DD (default)
• DD-MMM-YY
• YYYY-MM-DD
• DD/MM/YYYY
• DD/MM/YY
• DD-MM-YY
• MM/DD/YY
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• MMM DD
• DD MMM YYYY
• WWW DD MMM
• DD MMM
• DD.MM.YYYY
10. Press to navigate to Time Zone and press .
11. Use to navigate through and press to set the preferred time Zone.
Note: Press to go back to the previous menu or press
Phone Status
The Status option in the Settings menu allows you to view the following information about your phone:
• IP & MAC Addresses
Information about your phone’s IP address and MAC address.
• LAN port
Information about your phone’s LAN port
to go to the home screen.
• PC Port
• Information about your phone’s PC port
• Firmware Info:
Information about the phone’s firmware version of phone, boot version, and platform.
• Error Messages:
Error messages for the phone. If there are no error messages, No Error Messages is displayed.
• Notes
Provides link to the privacy policy information.
• Copyright
Provides the copyright information of the IP phone.
To view the Phone Status menu:
1. Press .
2. Press to navigate to User settings and press to select the option.
3. Enter your voicemail password and press .
The User Settings menu is displayed.
4. Use to navigate to Phone Status and press to select the option.
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5. Use to navigate the through the following phone status options:
• IP &MAC Addresses
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• LAN port
• PC Port
• Firmware Info
• Error Messages
• Notes
• Copyright
Directory
You can use the Directory to quickly look up and dial a person’s extension. Sort contacts by either
their first name or last name through the Directory > Sorting Preference option in the User Settings
menu.
Note: For more information about the Directory functionality, see Using the Directory on page 11.
Directory
- IP Address
- MAC Address
Configuring the Sorting Preference
1. Press .
2. Press to navigate to User Settings and press to select the option.
3. Enter your voicemail password and press .
The User Settings menu is displayed.
4. Navigate to the Directory > Sorting Preference option and press or press to select the
option.
5. Use the to navigate through and press to set the Sorting Preferences.
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Diagnostics
The Diagnostics option allows you to access the following diagnostic tools:
• Log upload
• Capture
Log Upload
Log upload option allows you to collect the phone’s logs and upload them to a server.
Uploading Logs
1. Press .
2. Press to navigate to User settings and press to select the option.
3. Enter your voicemail password and press .
The User Settings menu is displayed.
4. Navigate to the Diagnostics > Log upload and press to select the option.
5. Press to upload the log.
Capture
The Capture option allows you to capture TCP network packets for up to 1440 minutes (24 hours)
as well as various logs that can in turn be used to help debug and troubleshoot various issues.
Capturing TCP Network Packets
1. Press .
2. Press to navigate to User settings and press to select the option.
3. Enter your voicemail password and press .
4. Navigate to the Diagnostics > Capture option and press or press to select the option.
5. Navigate to Duration and press .
6. Use dialpad to enter the Duration (in minutes, from 1 to 1440) you want to capture TCP network
7. Navigate to Start Capture and press .
8. After Capturing, navigate to Upload Capture and press .
The User Settings menu is displayed.
packet data press .
Note: Navigate to Stop Capture and press # at any time to stop capturing TCP packet data.
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9. Press # to confirm.
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Audio
The 6910 IP phone allows you to use a handset, a headset, or handsfree mode to handle incoming
and outgoing calls. The Audio Mode option provides different combinations of these three methods
to provide maximum flexibility in handling calls. There are four audio mode options you can set:
Audio
Audio Mode Option Description
Speaker This is the default setting. Calls can be made or received using the handset
or handsfree speakerphone. In handset audio mode, pressing on
the phone switches to handsfree speakerphone. In Speaker audio mode,
lift the handset to switch to the handset.
Headset Choose this setting if you want to make or receive all calls using a handset
or headset. Calls can be switched from the handset to headset by pressing
on the phone. To switch from the headset to the handset, lift the
handset.
Speaker/Headset Incoming calls are sent to the handsfree speakerphone first when
is pressed. By pressing the hardkey again, you can switch back and forth
between the handsfree speakerphone and the headset. At any time, lifting
the handset switches back to the handset from either the handsfree
speakerphone or the headset.
Headset/Speaker Incoming calls are sent to the headset first when is pressed. By
pressing the hardkey again, you can switch back and forth between the
headset and the handsfree speakerphone. At any time, lifting the handset
switches back to the handset from either the headset or the handsfree
speakerphone.
Changing the Ringtone
1. Press .
2. Press to navigate to User settings and press to select the option.
3. Enter your voicemail password and press .
The User Settings menu is displayed.
4. Navigate to the Audio > Ring Tones option and press to select the option.
5. Use to navigate through and press to set a ring tone (Tone 1 through Tone 15, Silent,
or any custom ring tones installed).
The ring tone you select is immediately applied to the IP phone.
Configuring the Audio Mode
1. Press .
2. Press to navigate to User settings and press to select the option.
3. Enter your voicemail password and press .
The User Settings menu is displayed.
4. Navigate to the Audio > Set Audio option and press to select the option.
5. Navigate to Audio Mode and press .
6. Use to navigate through and press to set the preferred audio mode.
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• Speaker (default)
• Headset
• Speaker/Headset
• Headset/Speaker
Headset
The Headset option allows you to set the volume level for the headset microphone and also allows
you to enable or disable DHSG.
DHSG is a standard for telecommunication headsets. The 6910 IP Phones support the use of a
DHSG headset.
Use of a non-verified DHSG headset solution is at the customer’s own discretion and the customer
should be aware that some DHSG headsets require an optional cable in order to be electrically
DHSG compliant. Mitel is not responsible for any damage to the IP phone or headset that may result
from the use of non-verified headsets, or from incorrectly connecting headsets or cables.
Configuring Headset Mic Volume and DHSG
1. Press .
2. Press to navigate to User settings and press to select the option.
3. Enter your voicemail password and press to select the option.
The User Settings menu is displayed.
4. Navigate to the Audio > Set Audio option and press .
5. Navigate to Headset Mic Vol press .
6. Use to navigate through and press to set the volume to the preferred level. Valid
values are:
• Low
• Medium (default)
• High
7. Navigate to DHSG and press .
8. Use to navigate through and press to set whether or not to enable DHSG. Valid
values are:
• DHSG is OFF (default)
• DHSG is ON
Display
The Display option allows you to specify the following settings on your phone:
• Contrast
• Backlight
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Contrast
The Contrast Level option on the IP phone allows you to set the amount of contrast on the LCD
display.
1. Press .
2. Press to navigate to User settings and press to select the option.
3. Enter your voicemail password and press .
4. Navigate to the Display > Contrast option and press to select the option.
Contrast
The User Settings menu is displayed.
5. Use
6. Press to save the setting.
Backlight
The Backlight option on the IP phone allows you to set the backlight status on the LCD display to
the following:
1. Press .
2. Press to navigate to User settings and press to select the option.
3. Enter your voicemail password and press to select the option.
4. Navigate to the Display > Backlight option and press .
5. Press to save.
6. Use to navigate to Off or Auto.
7. Press to save the setting.
to increase or decrease the amount of contrast on the screen.
• Off: Backlight is always off.
• Auto (default): Automatically turns on the backlight when the phone is in use, and automat-
ically turns off the backlight when the phone is idle for a specified length of time.
The User Settings menu is displayed.
Restart
You may want to restart your phone to check for updates on the server, or you may occasionally
need to restart your phone for phone configuration changes or network settings to take effect. You
may also need to restart your phone if you have been asked to do so by your Mitel administrator or
if you experience any unexpected behavior.
Restarting Your Phone
1. Press .
2. Press to navigate to User settings and press to select the option.
3. Enter your voicemail password and press .
The User Settings menu is displayed.
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4. Navigate to Restart and press to select the option.
5. Press #.
Note: Your phone goes out of service temporarily during the restart.
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Setting Up a Conference Call
A conference call involves more than two parties connected to a call. The number of persons you
can have added using your Conference hardkey to participate in a conference call depends on your
system configuration. Contact your Mitel administrator for details about your system’s conference
capabilities.
You can set up a conference call using either of the following approaches:
• In a blind conference call, you add persons to a conference call without them first answering
your call.
• In a consultative conference call, you talk to each person before adding that person to the
conference call.
To set up a conference call
1. Dial the extension of the first person you want to include in the conference call, and consult with
that person.
2. Press .
The call is put on hold.
Note: Press if you want to cancel the conference.
Setting Up a Conference Call
3. Dial the extension of the next person you want to add to the conference call.
4. Do one of the following:
• Press the , which starts the conference as soon as the person answers.
• Wait for the person to answer, consult with that person if necessary, and proceed with next
step.
5. Do one of the following:
• To proceed with the conference, press the Conference key again.
A three-way conference call is established. Your phone displays the number of other
participants included in the conference call.
• To cancel the conference, press .
The conference is canceled, but the original call remains connected.
6. Repeat steps 1 through 4 for each additional person you want to include in the conference call.
Using the Intercom
The Intercom function allows you to connect with another party without ringing the party through a
call line. To use this feature, you and the other party must be using Mitel IP phones and must have
the necessary permissions enabled by your Mitel administrator.
To use the intercom to contact another party
1. Lift the handset.
2. Dial * 15 followed by the extension number of the person you want to contact.
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Paging
If your phone and the other phones at your site are configured for paging, you can speak a message
to be heard on a connected speaker, usually overhead. Or you can use group paging to
simultaneously page all of the phones included in a list of extensions.
To use either type of paging function, your Mitel administrator must have given you the necessary
access.
To send a page
1. Dial the number your Mitel administrator provided and wait for the confirmation tone after the
confirmation, you can speak using the handset.
2. Hang up when you are done.
Note: If you hear an error tone when you try to page, paging might not be configured at your site
or you might not have the necessary permissions to use paging. Contact your Mitel administrator
for assistance.
Voice Services
The Voice Services option displays the fully qualified configuration server to which the phone is
registered to obtain the provisioning data.
To View The Configuration Server
1. Press .
2. Enter your voicemail password and press to select.
3. Navigate to the Voice Services > MiVoice Connect and press the button.
4. In the Config. Server field, enter the MiVoice Connect Server IP address.
Or, edit the MiVoice Connect Configuration Server address.
5. Press .
Note: Mitel does not recommend changing the server configuration address after the
phone is successfully registered.
Other Advanced Features
Your Mitel administrator can assign a variety of features and permissions to you that you can access
through .
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Other Advanced Features
Table 2 describes these advanced features. These features are available only if your Mitel
administrator has configured your user profile with the necessary permissions.
Table 2: Advanced Features
Feature Name Star Code Description
Barge In Dial *16 plus the extension that is
involved in the active call you want to
join.
Intercom Dial *15 plus the extension of the
person you want to contact through the
intercom.
Park Dial *11 plus the extension where you
want to park a call.
Pickup Dial *14 plus the extension from which
you want to pick up an incoming call.
Silent Coach Dial *22 plus the extension of the
person you want to coach.
Silent Monitor Dial *17 plus the extension you want to
monitor.
You can join an in-progress call (“barge
in”) as a conferenced participant. This
feature is useful for operators, executive
assistants, trainers, and workgroup
supervisors.
Included in this feature are some visual
cues such as simple icons that allow
you to monitor the extension to a limited
extent.
You can use a programmed button to
connect to another user.
You can park a call on another
extension.
To park a call using Star Codes you
must place the caller on hold first.
You can pick up an incoming call for
another extension.
You can listen to and coach someone
during a call without the outside party
hearing.
You can silently monitor a call on
another extension. You are added to the
existing call without being heard or seen
by any party. This feature is useful for
users such as workgroup supervisors.
Included in this feature are some visual
cues such as simple icons that allow
you to monitor the extension to a limited
extent.
Unpark Dial *12 plus the extension where you
want to unpark a call.
Picking up the Night Bell Dial *14 to answer the call when you
hear the phone ring on the overhead
speaker.
You can unpark a call that is parked or
on hold on another extension.
A night bell allows calls to route to an
extension that rings on an overhead
speaker. This feature can be convenient
for off-hours when a caller needs to
speak with anyone at a site. If you want
to use the night bell function, the feature
must be configured at your site and your
Mitel administrator must authorize your
access.
Note: If you hear an error tone when
you try to pick up the night bell, the night
bell might not be configured at your site
or you might not have the necessary
permissions to answer it. Contact your
system administrator for assistance.
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MiVoice 6910 IP Phone User Guide for MiVoice Connect
Voicemail Overview
The 6910 IP phone provides a hardkey to access voicemail.
Note: Voicemail functionality must be configured by your Mitel administrator.
When voicemail functionality is enabled, the MWI (Message Waiting Lamp) on the 6910 flashes red
indicating that voicemail messages are available. You can access your voicemail service by pressing
(Voicemail hardkey).
Logging In to the Voicemail System
A steadily flashing red light in the upper right corner of your phone indicates that you have unattended
voice messages in your voice mailbox. To hear the messages using the voicemail system, you must
first log in to the voicemail system.
You can also log in to the voicemail system from another extension or from an external phone.
Logging In to Voicemail from Your Phone
1. Do one of the following:
• Press the .
• Enter your password, and press #.
Your phone dials the voicemail system.
Note: The first time you log in to the voicemail system, you are prompted to change the
password and record your name.
Logging In to Voicemail from Another Extension
You can log in to the voicemail system from another extension in your system, whether it is an IP
phone or an analog phone.
1. Do one of the following:
• Press # while the phone is on hook.
• Press # while the phone is off hook with dial tone.
• Press .
2. At the password prompt, press # and enter your extension.
Note: If you are using a phone that is in “Available” or “Anonymous” state, the initial
prompt directs you to enter your extension rather than a password; therefore, you need
not press # before entering your extension.
3. Enter your password, and press #.
Logging In to Voicemail from an External Phone
1. Dial the voicemail access number provided by your Mitel administrator.
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2. At the prompt, press # and dial your extension.
3. Enter your password, and press #.
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Interacting with New Messages in the Voicemail System
Interacting with New Messages in the Voicemail System
This section describes shortcuts and common tasks for handling messages in the voicemail system.
Using Shortcut Keys
You can press the following keys while listening to messages:
• To hear envelope information (that is; time and date sent, user’s name) for a message, press 6.
• To rewind to several seconds earlier in a message, press 7.
• To pause a message, press 8.
• To fast forward to several seconds later in a message, press 9.
• To continue to the next message, press #.
• To hear additional options, press 0.
Listening To, Replaying, Saving, And Deleting Messages
1. Log in to voicemail.
2. To listen to new messages, press 1.
3. As you listen to each message, you can do one of the following:
• To replay a message, press 1.
• To save a message, press 2.
• To delete a message, press 3.
Forwarding a Message
1. Log in to voicemail.
2. To listen to new messages, press 1.
3. After listening to the message to forward, press 4.
4. Record a prefacing remark, and do one of the following:
• If you are satisfied with the prefacing remark, press #.
• To review the prefacing remark, press 1.
• To rerecord the prefacing remark, press 2.
• To cancel the recording, press *.
Note: After addressing a message, you can press 1 to mark it urgent.
Replying to a Message
1. Log in to voicemail.
2. To listen to new messages, press 1.
3. After listening to the message you want to reply to, press 5.
4. Choose one of the following options:
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MiVoice 6910 IP Phone User Guide for MiVoice Connect
• To reply with a voice message, press 1.
• To reply with a call back, press 2.
• To reply to all with a voice message, press 3.
• To return to the previous menu, press *.
Listening to Saved Messages
1. Log in to voicemail.
2. From the voicemail Main menu, press 3.
To interact with saved messages, press any one of the options (except for option 2) described
in Logging In to the Voicemail System on page 28.
Sending Messages from Voicemail
1. Log in to voicemail.
2. From the voicemail Main Menu, press 2.
3. Record the message and select one of the following options:
• To cancel the message recording, press *.
• To finish recording, press #.
• To review the message, press 1.
• To rerecord the message, press 2.
4. After you are satisfied with your recording, press # to finish recording.
5. At the prompt, enter the recipient’s extension.
6. To choose additional addressing options, press 0 and select any of the following options:
• To look up a recipient by name in the directory, press 1.
• To send a personal distribution list, press 2.
• To broadcast to all extensions, press 3.
• To cancel addressing options, press *.
7. After the message is addressed, select any of the following options:
• To mark or unmark a message as urgent, press 1.
• To request a return receipt, press 2.
• To send the message, press #.
Leaving a Message and Using Message Options
If your call is not answered and there is no option to forward the call, you can leave a message when
prompted.
1. Enter one of the following options while listening to the mailbox greeting:
• To bypass the greeting and leave a message, press #.
• To transfer to an assistant, press 0.
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Using Mailbox Options
• To return to the auto-attendant, press 9.
• To forward your call to the recipient’s Find Me destination (an optional number where calls
can be forwarded), press 1. If a Find Me destination is not enabled, you are prompted to
record a message.
2. After recording the message, choose one of the following options:
• To access message options, press # and select one of the following message options:
- To send the message, press #.
- To cancel the message, press *.
- To review the message, press 1.
- To rerecord the message, press 2.
- To mark or unmark the message as urgent, press 3.
- To mark or unmark the message as private, press 4.
- To transfer to the auto-attendant, press 9.
- To transfer to the assistant, press 0.
• To rerecord the message, press *.
• To send the message and transfer to an assistant, press 0.
• To send the message and transfer to the auto-attendant, press 9.
• To send the message and forward it to the recipient’s Find Me destination (if enabled), press
1.
3. Hang up to send the message.
Using Mailbox Options
The Mailbox Options sub-menu in the voicemail system lets you handle the following tasks:
• Record your name
• Record a personal greeting
• Set your password
• Assign your extension to a phone
• Change your availability state
• Enable or disable envelope information
• Listen to deleted messages
• Remove deleted messages
• Enable or disable Outlook-automated call handling
• Enable or disable email delivery
• Change the agent state
• Enable or disable Find Me forwarding
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MiVoice 6910 IP Phone User Guide for MiVoice Connect
Recording Your Name
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 6.
4. Record your name, and press #.
5. Choose one of the following options:
• To accept your name recording, press #.
• To review your name recording, press 1.
• To rerecord your name, press 2.
• To delete this recording, press 3.
• To cancel, press *.
Recording a Personal Greeting
1. Log in to voicemail.
2. Press 7 to access mailbox options.
3. Press 1 to record a personal greeting.
Note: The personal greeting is linked to the active availability state.
4. Record your personal greeting for the currently active availability state at the tone and press #,
then select from the following options:
• To accept the personal greeting, press #.
• To review the personal greeting, press 1.
• To rerecord the personal greeting, press 2.
• To cancel the recording, press *.
Changing Your Password
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 4.
4. Enter your new password, and press #.
5. Do one of the following:
• To confirm the new password, enter the new password again, and press #.
• To cancel changing the password, press *.
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Assigning Your Extension to a Phone
If you have the necessary permissions (set by your Mitel administrator), you can assign your
extension to any system phone. This feature is helpful if you are using someone else’s office and
phone temporarily.
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Using Mailbox Options
Depending on how your phone is configured, you can also use your phone or the Connect client to
assign or unassign an extension.
Note: If you assign your extension to a phone that is normally occupied by another user, calls to
the original user’s extension are forwarded to the destination that user has defined for the active
availability state.
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 3.
4. Choose one of the following options:
• Press 1 to assign the extension.
• Press 2 to unassign the extension. (The phone reverts to the extension originally assigned
to it.)
Setting Your Availability State
Availability states let you specify your status and determine how inbound calls are handled. You can
record distinct greetings and specify different call forwarding options for each state.
To change your availability state:
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 2 to set the availability state.
4. Choose one of the following availability states or other options:
• For Available, press 1.
• For In a Meeting, press 2.
• For Out of Office, press 3.
• For Vacation, press 4.
• For Custom, press 5.
• For Do Not Disturb, press 6.
• For enabling calling additional phones (configured by your Mitel administrator), press 7.
• To cancel, press *.
The availability state stays in effect until you change it. However, if Outlook automated call handling
is active, Outlook modifies your availability state based on your status.
Enabling or Disabling Envelope Information
A message’s envelope information includes the date and time of your message’s delivery and your
name. By default, envelope information is disabled.
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
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MiVoice 6910 IP Phone User Guide for MiVoice Connect
3. Press 5 to toggle between disabling and enabling envelope information.
Listening to Your Deleted Messages
As a safeguard against accidental deletion of messages, the voicemail system retains deleted
messages for a few hours.
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 7 to listen to deleted messages.
The voicemail system plays all deleted messages that are still available to the system. You can
manage these messages as if they were new messages.
4. Press 2 to restore the deleted message and save it.
Removing Deleted Messages
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 8 to remove deleted messages.
4. Press one of the following options:
• To confirm removal of deleted messages, press 1.
• To cancel removal of deleted messages, press *.
Enabling or Disabling Automated Call Handling in Outlook
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 9.
4. To enable or disable Outlook automated call handling, press 1 successively.
Enabling or Disabling a Notification Profile
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 9.
4. Press 2.
5. Choose one of the following options:
• Enter the number of the new notification profile.
• To cancel, press #.
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Enabling or Disabling Find Me Forwarding
When Find Me forwarding is enabled, calls sent to voicemail are routed to your Find Me forwarding
destination if the caller presses 1 while listening to your voicemail greeting.
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Using Mailbox Options
You can enable or disable the Find Me Forwarding option for the availability state that is currently
active. However, you have the option to enable or disable Find Me forwarding only if it is configured
in one of the following ways:
• Your Mitel administrator enabled the Find Me option for you, and you configured a Find Me
destination in the Connect client.
• You used the Connect client to enable the Find Me option and to configure a Find Me destination.
To enable or disable find me forwarding:
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 9.
4. Press 5.
5. Choose one of the following options:
• To enable Find Me forwarding, press 1.
• To disable Find Me forwarding, press 2.
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MiVoice 6920 IP Phone User Guide for MiCloud Connect
Mitel MiVoice 6910 IP PhoneAccessory support
Analog, and DHSG/EHS headsets
The 6910 IP phone supports analog and DHSG/EHS headsets, which can be connected using the
modular RJ22/RJ45 port located on the back of the phone.
Contact your telephone equipment retailer or distributor to purchase a compatible headset.
Notes:
• The RJ9 port is for handset use only. Plugging any other devices in to this port may cause
damage to the phone and will void your warranty.
• Customers should read and observe all safety recommendations contained in headset operating
guides when using any headset.
• Headsets connected to the 6910 IP phone are limited in functionality to answering, ending, and
muting calls. Additional headset features (such as rejecting calls) are not supported and will
cause unexpected behavior (for example, invoking the reject call function will answer instead of
reject).
To make and receive calls using a headset:
1. Ensure that you have selected the Headset audio path (see Audio on page 21).
2. Turn the phone over and insert the headset cord in to the jack until it clicks in to place.
Note: See the Mitel MiVoice 6910 IP Phone Installation Guide for more information.
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Analog, and DHSG/EHS headsets
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Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel
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