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Welcome to the user guide for the desk phones Mitel 6930 SIP for MiVoice
Office 400 communication systems.
This user's guide will assist you with the use of your phone and introduce
you step by step to the functions and configuration. If you require further
technical support or information on other products of Mitel, please visit our
website www.mitel.com
Mitel eDocs.
This user's guide is relevant only for Mitel SIP phones connected to a
MiVoice Office 400 communication system. Other user’s guides are available for operation on other communication systems or for direct operation
via a SIP provider. Consult your system administrator if you are unsure
whether you have the correct user’s guide for your requirements.
Notes:• Not all listed functions are available by default. Contact your system
administrator to learn more about the available features and services in
the MiVoice Office 400 communication system.
• Your system administrator has the option to individually set some of the
phone's features. In this case your default values will differ from the
default values described in this user's guide.
• Some functions are offered both from the MiVoice Office 400 communication system and locally from your Mitel SIP phone. Since the MiVoice
Office 400 communication system does not fully support local functions,
we recommend you to always have your system administrator do the
configuration work or use the Self Service Portal yourself (see chapter
MiVoice Office 400 Self Service Portal", page 9).
"
, use our Mitel DocFinder or find the document on
Mitel 6930 SIP3
eud-1764/2.1 – R6.0 – 10.2018
Welcome...
1
20
5
Safety information
Failure to observe this information can be hazardous and infringe existing
laws.
Connections
Always plug the phone cable connectors into the appropriate sockets. Do not
modify the connections in any way.
Power supply
Your phone can be supplied with power in various ways. Pay attention to the
information given by the system administrator.
Note:The device will be inoperable when the mains power for the communication sys-
tem fails.
Metal objects
Telephone receivers produce magnetic fields that can attract small metallic
objects such as pins and staples. To avoid injury, do not place the handset
where such objects can be picked up.
Maintenance
• Make sure all installation and repair work is carried out by a specially qualified
technician.
• Always use a soft, moistened, or anti static cloth to clean your device. Do not
use chemicals or other chemical products.
Cost control and data protection
You should protect your phone with a PIN so that no-one can make phone calls
at your expense. A code will also protect your personal settings.
Ambient conditions
• Only operate the device in a temperature range of +5 °C to approx. +40 °C.
• Avoid direct sunlight and other sources of heat.
• Protect your device against the moisture, excessive dust, corrosive liquids
and steam.
• Do not expose your device to electromagnetic fields (for example: electric
motors, household appliances). The speech quality could be affected.
Disposal
Be sure to dispose of your device, batteries and its packaging in an environmentally compatible way. Electrical equipment does not belong in domestic waste.
Deposit it at a return center.
Accessories
Use original accessories or specifically approved accessories only. The use of
other accessories may decrease performance or pose a risk to your health or
safety.
4Mitel 6930 SIP
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Welcome...
Document information
• Document number: eud-1764
• Document version: 2.1
• Based on: MiVoice Office 400 R6.0
• Valid as of: MiVoice Office 400 R6.0
• Document date: 10.2018
• In PDF Viewer, click on this link to download the latest version of this
Information about the MiVoice Office 400 communication system
Information about the MiVoice
Office 400 communication system
One number user concept
Your system administrator can set up several phones for you, all of which
have the same phone number (one number user concept). You have only
one name and phone number with which to identify yourself to your call
partners, regardless of which of the phones you use to make your calls.
The advantage is that callers can reach you by using the same phone
number, wherever you happen to be.
With personal call routing, you can define to which phone (or phones)
incoming calls must be routed (see the chapter "
routing", page 53).
Some of the benefits of the one number user concept are:
• With Ring Alone, you can choose on which phone calls are signaled
acoustically (see chapter "
• Your system administrator can set whether you are busy for further
incoming calls (indicate to the caller that you are busy if you are on
another call).
• You can make outgoing calls using the other terminals while you are
already on a call.
• Call lists and contacts stored on the MiVoice Office 400 communication
system are available on all your phones and are automatically synchronized.
• An announcement is made on all phones that support announcements.
• Fast Take (*88) allows you to receive an incoming call on any of the
phones while you are already on a call on another phone.
Activating Ring Alone", page 55).
Activating personal call
8Mitel 6930 SIP
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Information about the MiVoice Office 400 communication system
MiVoice Office 400 Self Service Portal
The Self Service Portal is a web-based application for phones on a
MiVoice Office 400 communication system. The Self Service Portal helps
you configure and modify your personal phone settings (for example: key
configurations, labels for configurable keys, display language, and so on)
directly and autonomously using your PC.
After you receive your user account details for the Self Service Portal from
your system administrator and after you log on to the portal, the home
page displays an overview of all your phones. See the Self Service Portal
online help for further information about specific topics.
Contact your system administrator for the credentials for access to the Self
Service Portal.
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Keys, display, and menu guidance
Keys, display, and menu guidance
The following sections provide an overview of the keys and sockets
available on your phone and their usage.
The following table describes the keys on the phone with regard to the figure:
Mitel 6930 SIP11
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Keys, display, and menu guidance
No.Key icon Key nameDescription and Usage
1Handset
2DisplayColor screen:
• top left: line number, name
• top right: status display (displays symbols)
• bottom right: status notifications
• Middle: Display, depends on phone status
3Message LEDColor and status signal a specific event.
1)
4Navigation key with
selection key
Horizontal navigation
keys
Vertical navigation keys Navigating in the sub-menus of the options list.
Selection key• Selecting a menu item.
5End key
6Redial keyCalling up the list of last dialed numbers.
7Hold key• Holding an active call.
8Mute key
9
10Hash keyEntering # or special characters.
Loudspeaker/headset
key with LED
Four directional keys (up, down, left, and right) on
the navigation cluster that can be used to navigate
through the various applications and settings
menus. The centre key acts as a Select button.
• Switching between the display in idle state and
line selection.
• Navigating in the options list.
• Confirming settings.
• Ending a call.
• Back to display in idle state.
• Exiting editor without changes.
• Taking back a call from hold.
Muting the microphone so that the caller cannot
hear you (the LED beside the key turns on when
the microphone is on mute).
• Activating/deactivating open listening.
• Activating/deactivating handset microphone.
• Activating/deactivating headset microphone.
11Alphanumeric keys (A-Z,
a-z, 0-9)
12Mitel 6930 SIP
Entering characters and digits.
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Keys, display, and menu guidance
No.Key icon Key nameDescription and Usage
12Asterisk keyEntering * or space.
13Volume keysAdjusting volume.
14Settings keyCalling up a local settings menu (options list).
15Voice mailAccessing your voice mail service.
16Call history• Calling up the call history menu:
– unanswered
– answered
– redial list
17Directory lookupCalling up the directory lookup.
18Bottom softkeys S1-S24 Five freely configurable keys on which a total of
24 functions or call numbers can be configured.
Default functions are automatically set by the
MiVoice Office 400 communication system. You
can configure additional functions. If more than
five functions or call numbers are configured, the
fifth key is used to switch levels. The next levels
give access to functions or call numbers on keys
on or above key five.
19Rear:
• Connection for expansion key module.
• Connection for power supply.
• Connection for USB 2.0; this port can also be used to plug a headset with
an audio dongle.
• GigE dual connection for PC and LAN.
• Connection for headset.
• Connection for Power over Ethernet (PoE), class 2.
• Connection for wall mounting.
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Keys, display, and menu guidance
No.Key icon Key nameDescription and Usage
20Speaker
21Left/right programma-
1)
depending on the configuration
ble keys T1-T44 with
LED
Twelve freely configurable keys that can be set up
for various functions, call numbers, or busy lamp
fields. If more than twelve functions, call numbers,
or busy lamp fields are configured, the bottom key
is used to switch levels. The next levels give
access to functions or call numbers on keys on or
above key twelve. The LED associated with the
key indicates the functional state.
Display symbols
Status bar
Missed calls
New voice message
Note:If there are more than nine missed calls, the number of missed calls are dis-
Note:The icon USB deactivated is displayed when the phone is powered using Power
14Mitel 6930 SIP
played as exclamation mark. The exclamation mark is also displayed in special
circumstances, for example, if there is a voice mail message or a notification /
call back request.
Headset connected
Unconditional call forwarding activated
Do not disturb (if busy)
Operator queue
USB deactivated
over Ethernet or if one or more expansion key modules are connected. In order
to be able to use the USB connection, you must power your phone using PoE+
or the power supply available as an option.
Call recording activated
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Keys, display, and menu guidance
Status bar
Presence state: Available (default)
Presence state: Meeting
Presence state: Absent
Presence state: Busy
Presence state: Not available
Phone locked
Call connection states, information (main window)
Phone in dial mode
Incoming call
Call connected
Outgoing call
Call on hold
Active conference
More keys available
Voice message unread
Voice message retrieved
Mitel Hi-Q™ audio technology
Voice Mail mode: Recording allowed
• Data/voice encryption
• Voice Mail mode: Recording not allowed
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Keys, display, and menu guidance
Presence state
Available (default)
Meeting
Absent
Busy
Not available
Settings key
Language
Time and Date
• Settings
• Time Zone
• Set Date and Time
Directory
Lock
• Password
• Phone lock
Status
Audio
•Audio Mode
• Headset
• Ring Tones
• Tone Set
Display
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Keys, display, and menu guidance
Settings key
Live Dialpad
Restart
Note:Settings under the menu item Advanced are protected by a password and are
reserved for your system administrator.
Operating your phone
Most keys and functions are described in the key legend. Other overviews and operating aids can also be found here.
Overview system menu
The system menu is accessed using the softkey Menu. This contains the
following menu entries. Refer to the relevant chapters of this user’s guide
for further information on these menu entries.
MiVoice Office 400 System menu
1.Hotel menu
2.System events
3.Call lists
4.Directory Lookup
5.Voice Mail
6.Call forwarding
7.Presence
8.Personal call routing
9.Lock / Unlock phone
10.Alarm melodies
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Keys, display, and menu guidance
MiVoice Office 400 System menu
11.Software Version
Note:• The Hotel menu appears only when your system administrator has
defined you phone as a auxiliary reception phone in the system.
• The System events option appears only when there is a new system events for your phone.
• Few options may or may not appear in the System menu depending on the configuration done by your system administrator in the
MiVoice Office 400 communication server.
Using a softkey/navigation key
Softkeys are the keys that are automatically configured with contextdependent functions by the MiVoice Office 400 communications system.
The functions are displayed on screen and operated with the navigation
key. The softkeys are set to the most commonly used functions, with the
right softkey always being the More key () when more softkeys are configured than can be displayed. The More key is needed to switch between
the key levels. The number of dots indicates the number of levels as well
as on which level you currently are.
A menu can have several sub-menus. Press the suggested softkey to
access the sub-menu or the selection of available editing options or to
carry out an action.
Free configurable keys
Your phone is equipped with freely configurable keys. Popular functions
are set for a specific configurable key by default by your system administrator (see "
page 19). The remaining configurable keys can be configured with a specific action type: Call number, function, KT line, busy lamp field. The KT
lines and the busy lamp fields can be configured only on the top softkeys
and the keys of an expansion key module.
As soon as you have configured more keys than can be displayed, the
More key () will appear. The number of dots indicates the number of
levels as well as relative position. Press the More key in order to switch
from one level to another.
18Mitel 6930 SIP
Function key configuration (default key setting) - Overview",
eud-1764/2.1 – R6.0 – 10.2018
Keys, display, and menu guidance
The key configuration is not made directly on the phone. Available settings
for the key configuration:
• MiVoice Office 400 communication system: The configuration is
made by your system administrator in the communication system.
• Self Service Portal: You can use the Self Service Portal (see chapter
MiVoice Office 400 Self Service Portal", page 9) where you can config-
"
ure, change, or delete the keys.
For information about freely configurable keys, see the chapter "Configuring keys", page 93.
Note:A key that you have configured locally on your phone can not be displayed
or overwritten in the Self Service Portal. Therefore, always configure your
keys using the Self Service Portal of the MiVoice Office 400 communication server.
Function key configuration (default key setting) Overview
The phone on the MiVoice Office 400 communication system is delivered
with the default function key configurations summarized in the following
table. Note that your system administrator might change the default configuration and your phone configuration might therefore differ from the default
configuration.
Function keyMitel 6930 SIPMitel 6930 SIP if defined as free seating
phone
Key T1Personal Line 1Personal Line 1
Key T2Personal Line 2Personal Line 2
Key T3-T44 EmptyEmpty
Key S1System menuSystem menu
Key S2Call forwarding menuFree seating: Log in/Log out
Key S3Take (pick up own call)Request a callback
Key S4Call routing menuEmpty
Key S5EmptyEmpty
Key S6Phone lock on/offEmpty
Key S7Request a callbackEmpty
Key S8-S24 EmptyEmpty
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Keys, display, and menu guidance
Overview alphanumeric keyboard
The alphanumeric keyboard has a dialpad with digits from 0 through 9, a *
key, and a # key. Of these, keys 2 through 9 contain letters of the alphabet.
These dialpad keys can be used for entering digits, password, text, and
special characters, and also for quickdial. You can use the alphanumeric
keyboard to dial a phone number to make a call and to press keys as
required by an Interactive Voice Response (IVR) system. Press the relevant key repeatedly until the character you want is displayed.
The alphanumeric keypad is set to the characters listed in the following
A B C 2 Ä Á À Â Ã Æ Å Ç А Б В Гa b c 2 ä á à â ã æ å ç a б в г
D E F 3 É Ê Д Е Ё Ж Эd e f 3 é è ê Д e ë ж з
G H I 4 Í Ï Î И Й К Лg h i 4 ì í ï î и й к л
1)
J K L 5 М Н О Пj k l 5 м н о п
M N O 6 Ñ Ö Ó Ò Ô Õ Ø Р С Т Уm n o 6 ñ ö ó ò ô õ ø р с т у
P Q R S 7 ß Ф Х Ц Чp q r s 7 ß ф х Ч ч
T U V 8 Ü Ú Ù Û Ш
W X Y Z 9 Ь З Ю Яw x y z 9 ь з ю я
* <Space>* <Space>
# / \ @# / \ @
1)
Please note that actual key configuration depends on which keypad is used.
2)
Please note that the actual character selection is dependent on the language
selected.
20Mitel 6930 SIP
ЩЪЫt u v 8 ü ú ù û шщъы
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Keys, display, and menu guidance
Entering text
Entering numbers and letters: In text mode, you can switch between
digit and letter input using the abc / ABC / 123 softkey.
Correcting entries: To delete an incorrect character, use the Backspace
softkey.
Confirming entries: To confirm an entry or selection, use the Select soft-
key.
Resetting entries: An entry or selection can be reset using the Reset soft-
key.
Closing editor without saving: With the Back softkey, you can cancel the
entry without saving or go back to the idle state in the menu.
LED overview
Message LED:
StateDescription
Flashes fast• Incoming call
• Appointment call
Flashes slowly• New voice message
• Callback requested / Notification
LitPhone locked
LED in line key:
StateDescription
Does not light upLine free
Flashes fast (in red)Incoming call
Lit (in solid red)Connected
LED function key or busy lamp field key:
StateDescription
Does not light up• Function is deactivated
• User free (busy lamp field )
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Keys, display, and menu guidance
LED function key or busy lamp field key:
StateDescription
Flashes fastUser is being called (busy lamp field )
Lit• Function is activated
• User busy (busy lamp field )
LED call list key:
StateDescription
LitMissed calls
Note:
If your system administrator selected the call list display
type Picture ID (see chapter "
list", page 69), the LED will only light up when you press
the call list key.
Editing options for the call
22Mitel 6930 SIP
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Keys, display, and menu guidance
Accessory support
Mitel M695 Programmable Key Module (PKM)
Connecting programmable key modules to your phone gives you additional, freely configurable keys. You can connect up to three Mitel M695
PKMs next to each other on the right of the phone. The Mitel M695 module
has three levels, each with 28 keys; therefore giving 84 configurable keys
in total on one module.The Mitel M695 PKM has the following properties:
• Features a 4.3 in. 480x272 pixel color backlit LCD display that provides
a unified graphical user experience with the phone.
• 84 configurable keys (28 keys on each level). Three expansion key
modules give 252 configurable keys.
• Each key has an LED for visual signaling.
• The keys on the module support room key and operator-key configurations.
• The configurable keys of the module are operated the same way as the
configurable keys of your phone.
• The image icons for the busy lamp field keys do not appear on the Mitel
M695 expansion module. The expansion module shows only icons with
the initial letters.
• The keys must have been configured either by your system administrator or by yourself in the Self Service Portal (see chapter "
Office 400 Self Service Portal", page 9).
MiVoice
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Keys, display, and menu guidance
No.KeyDescription
1A1-A84 function keys
(3 key levels, 28 keys
each)
2Function key for level 1,
2, 3
Freely configurable keys. An
LED is located next to each function key signaling the functional
state.
Call up the desired level.
Mitel Wireless LAN Adapter
The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless
connectivity functionality to your phone. It allows your Ethernet-enabled
phone to join a secure, high-speed network. It is software transparent,
which means that in order to use the adapter, no changes to drivers, management tools, or applications are needed.
Following are the main features of the Mitel Wireless LAN Adapter:
• Adds robust, secure wireless capabilities to Ethernet devices: The Mitel
Wireless LAN Adapter enables any Ethernet device to become an
802.11a/b/g/n dual band wireless network device, so that the device
can be operational anywhere in your premises.
24Mitel 6930 SIP
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Keys, display, and menu guidance
• Dual band IEEE 802.11a/b/g/n support: The adapter is designed to
communicate in the 2.4-GHz and 5-GHz bands. Radio interference
encountered in the commonly used 2.4-GHz band can be avoided by
using the 5-GHz band.
• Gigabit Ethernet support: The wired LAN port supports
10/100/1000BASE-T (auto-recognition).
• Simple to set up and use: It is easy to set up the adapter using the
enclosed network setup cable. No special drivers or software are
required.
• Enterprise security: The Mitel Wireless LAN Adapter supports the following security functions:
The phone accepts analog and DHSG/EHS headsets through the modular
RJ22/RJ45 port on the back of the phone or USB headsets through the
USB port.
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Keys, display, and menu guidance
Contact your telephone equipment retailer or distributor to purchase a
compatible headset.
Mitel Cordless Bluetooth Handset
The phone provides support for the optional Mitel cordless Bluetooth handset. With a range up to 10 meters (30 feet), the Bluetooth handset offers
convenience and corridor mobility for Mitel 6930 SIP phone users.
The main features of the Mitel cordless Bluetooth handset are the following:
• Hookswitch (initiate call/end call) key
• Volume control keys
• Mute key
• Built-in handset ringer
• LED indicators to indicate both connectivity and charging status
• At least six hours talk time
• Over 40 hours standby time
• Handset battery recharge time of three hours or less
• Operating range of up to 30 feet (10 meters) from the IP phone
• Wideband audio capability
26Mitel 6930 SIP
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Mitel Cordless Bluetooth handset
1
2
3
4
Keys, display, and menu guidance
Blue-Indicates that the handset is in use.
1LED
Green-Indicates that the handset battery is
charging.
Lifting the handset from the cradle activates the
handset. If the handset is already out of the cradle, pressing the Hookswitch key is equivalent to
taking the handset off the hook.
2Hookswitch key
Pressing the key again is equivalent to placing the
handset on hook.
Pressing the Hookswitch key while on a call on a
speaker phone moves the call to the cordless
handset.
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Keys, display, and menu guidance
Mitel Cordless Bluetooth handset
3Mute key
4Volume controls
Powering on/off the Bluetooth cordless handset
To power on the Bluetooth cordless handset, place the handset on the
phone’s cradle.
To power off the Bluetooth cordless handset, press the Hookswitch key for
approximately six seconds until the LED indicator turns blue and then
turns completely off.
Mutes the handset microphone so that the person
you are connected to cannot hear you.
Adjusts the volume of audio. Press the key above
the Mute key to increase the volume and press
the key below the mute key to decrease the volume.
Mitel Integrated DECT Headset
The Mitel Integrated DECT headset is a professional wireless headset
designed for quality performance.
It is simple to set up and features intuitive call control functions for rapid
user adoption. With its adjustable ringtone volume and five different selectable ringtones, the Mitel Integrated DECT headset makes it easy for users
to identify that it is their phone ringing–and not their colleague’s–which is
particularly important in large-scale wireless deployments.
This headset brings the freedom and convenience of wireless communication within everyone’s reach. You can now walk and talk up to 350 feet
(120 meters) away from your desk, which improves collaboration, multitasking, and productivity.
The headset is compatible with phone. Before you connect the Mitel Integrated headset to the phone, ensure that you disconnect all other headsets.
28Mitel 6930 SIP
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Mitel Integrated DECT handset
Click
Keys, display, and menu guidance
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Phoning
Phoning
The following sections explain the features provided by your phone
for more efficient use.