Mitel 6920 User Manual

QUICK REFERENCE GUIDE

MIVOICE 6920 IP PHONE FOR
MIVOICE CONNECT

PROGRAMMABLE KEYS

NAVIGATION

SOFTKEYS

DIRECTORY

CALL HISTORY

VOICEMAIL

SETTINGS

VOLUME

Place a Call

• Dial the number from the keypad and

press the Dial softkey.

• Press the key, and at the dial tone,
enter the number.

• Press the Call Appearance programmable key and at
the dial tone, enter the number.

From Directory

1. Press the key to access the Directory.

SELECT

GOODBYE

REDIAL

HOLD

MUTE

SPEAKER/HEADSET

3. When the contact is highlighted, press the Select
button or the Dial softkey to place a call using the
entry’s default phone number.
OR
To place a call to a dierent phone number defined
for the entry (for example, a mobile number), press
the right navigation key to highlight the phone number
you want to call using the up or down navigation keys,
and press the Select button or the Dial softkey.

2. Navigate to the respective contacts folder and scroll
through the contacts using the navigation keys.
OR
Enter characters using the keypad and press the Search
softkey to use the search feature.

Quick Reference Guide

Answer a Call

• Lift the handset, press the Answer
softkey.

• Press the key for handsfree
operation.

Mute/Unmute a Call

• Press the key while on an active
call to mute the microphone for your
handset, headset, or speaker.

• Press the key again to unmute the audio.

End a Call

• Place the handset back in its cradle.

• Press the Drop softkey.

• Press the key.

Redial

• Press the key twice in quick
succession to redial the last dialed
number.

• Press the key once to access a list of recently
dialed numbers. Use the up and down navigation
keys to scroll through the entries and select a
number. Press either the Select button or the Dial
softkey to redial the selected number.

Parking/Unparking a Call

With appropriate permissions (set by
your Mitel administrator), you can park a
connected call on another extension and
you can unpark that call and return it to
your extension.

To Park a call:

1. While the call is active, press the Park softkey.

Hold/Resume a Call

• To place an active call on hold, press
the key. The LED flashes on
the respective Call Appearance
programmable key.

• To resume the call, press the key again or press
the respective Call Appearance programmable key.

Voicemail

Contact your System Administrator to
configure voicemail.

When voicemail is enabled, the Message
Waiting Indicator (MWI) LED on the phone flashes red
and the icon displays on the status bar indicating
that voicemail messages are available.
You can access your voicemail service by pressing the
key.

3-Way Conferencing

1. While on an active call with one of the
contacts with whom you want to create
a conference, press the Conference
softkey. The active call is placed on
hold.

2. Dial the extension number.
The call is now parked on the designated
extension.

To Unpark a call:

1. Press the Unpark softkey.

2. Dial the extension number.
The call is now returned to your extension.

2. Enter the conference target’s number and press the

Consult softkey.

3. Wait for an answer and then press the Conference

softkey to complete the 3-way conference call.

Transfer a Call

1. While on an active call with the party

you wish to transfer, press the Transfer
softkey. The active call is placed on hold.

2. Enter the transfer recipient’s number and press the

Transfer softkey.