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QUICK REFERENCE GUIDE
MIVOICE 6920 IP PHONE FOR
MIVOICE CONNECT
PROGRAMMABLE KEYS
NAVIGATION
SOFTKEYS
DIRECTORY
CALL HISTORY
VOICEMAIL
SETTINGS
VOLUME
Place a Call
• Dial the number from the keypad and
press the Dial softkey.
• Press the key, and at the dial tone,
enter the number.
• Press the Call Appearance programmable key and at
the dial tone, enter the number.
From Directory
1. Press the key to access the Directory.
SELECT
GOODBYE
REDIAL
HOLD
MUTE
SPEAKER/HEADSET
3. When the contact is highlighted, press the Select
button or the Dial softkey to place a call using the
entry’s default phone number.
OR
To place a call to a dierent phone number defined
for the entry (for example, a mobile number), press
the right navigation key to highlight the phone number
you want to call using the up or down navigation keys,
and press the Select button or the Dial softkey.
2. Navigate to the respective contacts folder and scroll
through the contacts using the navigation keys.
OR
Enter characters using the keypad and press the Search
softkey to use the search feature.
Quick Reference Guide
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Answer a Call
• Lift the handset, press the Answer
softkey.
• Press the key for handsfree
operation.
Mute/Unmute a Call
• Press the key while on an active
call to mute the microphone for your
handset, headset, or speaker.
• Press the key again to unmute the audio.
End a Call
• Place the handset back in its cradle.
• Press the Drop softkey.
• Press the key.
Redial
• Press the key twice in quick
succession to redial the last dialed
number.
• Press the key once to access a list of recently
dialed numbers. Use the up and down navigation
keys to scroll through the entries and select a
number. Press either the Select button or the Dial
softkey to redial the selected number.
Parking/Unparking a Call
With appropriate permissions (set by
your Mitel administrator), you can park a
connected call on another extension and
you can unpark that call and return it to
your extension.
To Park a call:
1. While the call is active, press the Park softkey.
Hold/Resume a Call
• To place an active call on hold, press
the key. The LED flashes on
the respective Call Appearance
programmable key.
• To resume the call, press the key again or press
the respective Call Appearance programmable key.
Voicemail
Contact your System Administrator to
configure voicemail.
When voicemail is enabled, the Message
Waiting Indicator (MWI) LED on the phone flashes red
and the icon displays on the status bar indicating
that voicemail messages are available.
You can access your voicemail service by pressing the
key.
3-Way Conferencing
1. While on an active call with one of the
contacts with whom you want to create
a conference, press the Conference
softkey. The active call is placed on
hold.
2. Dial the extension number.
The call is now parked on the designated
extension.
To Unpark a call:
1. Press the Unpark softkey.
2. Dial the extension number.
The call is now returned to your extension.
2. Enter the conference target’s number and press the
Consult softkey.
3. Wait for an answer and then press the Conference
softkey to complete the 3-way conference call.
Transfer a Call
1. While on an active call with the party
you wish to transfer, press the Transfer
softkey. The active call is placed on hold.
2. Enter the transfer recipient’s number and press the
Transfer softkey.
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Picking Up a Call
With appropriate permissions (set by your
Mitel administrator), you can pick up a call
that is ringing on another extension.
1. Press the Pickup softkey.
2. Dial the extension number.
The call is now an active call on your extension.
Softkeys
Pickup Allows user to pick-up another ringing
extension.
Park/Unpark Allows user to place call on remote hold
to another extension or retrieve a call
held remotely.
Answer Answers call on speaker or headset.
To VM Forwards incoming calls directly to
voicemail.
Merge Joins calls together in conference.
Transfer or
conference
Drop Disconnects selected party on confer-
More Displays more options on screen.
Cancel Returns display screen to previous set-
Ignore Sends busy signal to the caller and ter-
Silence Silence ringtone and handle call with
Completes “blind” connection.
ence call.
ting or cancels initiated function.
minates the call.
configured call-handling rules.
Changing Availability State
You can set six distinct availability states for
your extension:
• Available (default) • Extended Absence
• In a meeting • Custom
• Out of oce • Do not disturb
To change your active availability state:
1. Press the State softkey.
The active state is indicated.
2. Press the left or right navigation key to scroll to the
preferred availability state.
3. Press the Save softkey.
The availability state for your phone changes to the
selected state.
Common Star Codes
Park a call +*11+ extension
Unpark a call *12 + extension
Pick up a Remote
Extension
Pick up the Night Bell *14
Use the Intercom *15+ extension
Barge In *16 + extension
Silent Monitor *17+ extension
Toggle Hunt Group
status
Whisper Page *19+ extension
Silent Coach *22 + extension
*13 + extension
*18+ Hunt Group’s extension
More Information
For details on all the available features and options, refer to the
MiVoice 6920 IP Phone User Guide for MiVoice Connect.
mitel.com
© Copyright 2019, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation.
Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.
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