Mitel 6863i, 6867i, 6869i, 6879i, 6865i Release Notes

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Mitel 6800 Series SIP Phones

58014472 REV02

4.2.0 SERVICE PACK 1 RELEASE NOTES

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NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should

not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

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The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others. Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at legal@mitel.com for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website: http://www.mitel.com/trademarks.

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

®,™ Trademark of Mitel Networks Corporation

58014472 REV02 - April 2016

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Table of Contents

About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Release Notes Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Release Content Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Hardware Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Bootloader Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Important 6800 Series SIP Phone Firmware Upgrade Information . . . . . . . . . . . . . . . . . . . .3

Important M685i Expansion Module Firmware Downgrade Information . . . . . . . . . . . . . . . . . 3

New Features in Release 4.2.0 SP1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Configuration Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Directory Loose Number Matching Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

BroadSoft BroadWorks Remote Office Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

BroadSoft BroadWorks Simultaneous Ring Personal Support . . . . . . . . . . . . . . . . . . . . . . . . 4

BroadSoft BroadWorks Anywhere Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Call History Softkey Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

SIP Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

P-Asserted-Identity (PAI) Tel URI Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

UI Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Screen Saver Background Image Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

6873i On-Screen Keyboard Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Individual Contact Ring Tone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Feature Re-Branding Support for BroadSoft-Based Service Providers . . . . . . . . . . . . . . . . . 5

Interoperability Support for XMPP-Based BroadSoft UC-ONE Services . . . . . . . . . . . . . . . .6

Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Configuration Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Directory Loose Number Matching Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

BroadSoft BroadWorks Remote Office Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

BroadSoft BroadWorks Simultaneous Ring Personal Support . . . . . . . . . . . . . . . . . . . . . . . 14

BroadSoft BroadWorks Anywhere Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Call History Softkey Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

SIP Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

P-Asserted-Identity (PAI) Tel URI Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

UI Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Screen Saver Background Image Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6873i On-Screen Keyboard Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Individual Contact Ring Tone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Feature Re-Branding Support for BroadSoft-Based Service Providers . . . . . . . . . . . . . . . . 47

Interoperability Support for XMPP-Based BroadSoft UC-ONE Services . . . . . . . . . . . . . . .49

Issues Resolved in Release 4.2.0 SP1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

iii

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

Contacting Mitel Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Appendix A - Feature Alignment With Previous Software Releases. . . . . . . . . . . . . . . . . . . . . . . 71

Configuration Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Configurable Key Positioning of BLF/List Targets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

BLF Action URI Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

TLS 1.1 and TLS 1.2 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

SHA-2 Certificate Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

User Agent Computer Supported Telecommunications Applications (uaCSTA) Support . .72

BroadSoft BroadWorks Xsi SIP Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Interoperability Support for Joining/Unjoining BroadSoft BroadWorks Xsi Call Centers . . .73

Configurable Removal of the “Drop” Softkey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Conference/Transfer Live Dial Mode Feature Enhancement . . . . . . . . . . . . . . . . . . . . . . . .73

SIP Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

UAC Session Refresh Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

UI Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

UI Enhancements for Failed Call-on-Hold Retrieval Scenarios . . . . . . . . . . . . . . . . . . . . . . 74

XML Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Addition of AastraIPPhoneExecute “Launch” XML Commands . . . . . . . . . . . . . . . . . . . . . . 74

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ABOUT THIS DOCUMENT

This document provides details on new features and/or issues resolved for the Mitel 6800 series (6863i, 6865i, 6867i, 6869i, and 6873i) SIP phones for Release 4.2.0 Service Pack (SP) 1.

Note: This release applies to the phone models mentioned above only.

For more detailed information about features associated with each phone, and for information on how to use the phones, see your model-specific SIP Phone Installation Guide and the SIP

Phone User Guide. For detailed information about more advanced features, see the 6800 Series SIP Phone Administrator Guide and/or the Development Guide XML API For Mitel SIP Phones.

RELEASE NOTES TOPICS

Topics in these release notes include:

• General Information

• New Features in Release 4.2.0 SP1

About This Document

• Additional Information

• Issues Resolved in Release 4.2.0 SP1

• Contacting Mitel Support

• Appendix A - Feature Alignment With Previous Software Releases

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

GENERAL INFORMATION

RELEASE CONTENT INFORMATION

This document provides release content information on the Mitel 6800 series SIP phone firmware.

MODEL RELEASE NAME RELEASE VERSION RELEASE FILENAME RELEASE DATE

6863i Generic SIP 4.2.0 SP1 58014540-REV02 April 2016

6865i Generic SIP 4.2.0 SP1 58014541-REV02 April 2016

6867i Generic SIP 4.2.0 SP1 58014542-REV02 April 2016

6869i Generic SIP 4.2.0 SP1 58014543-REV02 April 2016

6873i Generic SIP 4.2.0 SP1 58014544-REV02 April 2016

HARDWARE SUPPORTED

This release of firmware is compatible with the following Mitel SIP portfolio products:

• 6863i

• 6865i

• 6867i

• 6869i

• 6873i

BOOTLOADER REQUIREMENTS

This release of firmware is compatible with the following Mitel SIP portfolio product bootloader versions:

• 6863i: Boot2 1.0.0.0 or higher

• 6865i: Boot2 1.0.0.0 or higher

• 6867i: Boot2 1.0.0.6 or higher

• 6869i: Boot2 1.0.0.6 or higher

• 6873i: Boot2 1.0.1.9 or higher

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About This Document

IMPORTANT 6800 SERIES SIP PHONE FIRMWARE UPGRADE INFORMATION

WARNING: DO NOT ATTEMPT TO UPGRADE YOUR PHONE TO RELEASE 4.2.0 SP1 FROM A RELEASE LOWER THAN 4.2.0 WHEN IN WEB RECOVERY MODE. DOING SO WILL CAUSE YOUR PHONE TO BECOME NON-OPERATIONAL.

IMPORTANT M685I EXPANSION MODULE FIRMWARE DOWNGRADE INFORMATION

If you upgrade your phone from a release lower than 4.2.0 to Release 4.2.0 SP1 and an M685i Expansion Module is attached, the M685i Expansion Module will also upgrade to align itself with the new UI changes.

If downgrading the phone with an M685i Expansion Module from Release 4.2.0 SP1 to a firmware version of Release 4.1.0 (or below), it is required to first downgrade to a Release 4.1.0 Hot Fix or 4.1.0 Service Pack and then to the Release 4.1.0 (or below) firmware version in such scenarios.

This will ensure the UI of the M685i Expansion Module is aligned with the UI at all times.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

NEW FEATURES IN RELEASE 4.2.0 SP1

This section provides the new features in SIP Phone Release 4.2.0 SP1. The following table summarizes each new feature and provides a link to more information within this release note. Each feature also specifies whether it affects the Administrator, the User, or the XML Developer.

This table may also provide the documentation location of features that have already been documented in Mitel’s documentation suite. Refer to those documents for more information about the applicable feature.

FEATURE DESCRIPTION

Configuration Features

Directory Loose Number Matching Enhancements

(For Administrators)

BroadSoft BroadWorks Remote Office Support

(For Administrators and Users)

BroadSoft BroadWorks Simultaneous Ring Personal Support

(For Administrators and Users)

Starting with Release 4.2.0 SP1, the value defined for the "directory digits match" configuration parameter now corresponds to the minimum number of digits the phone will take into account to perform a directory lookup. If the incoming call’s phone number is less than the value defined for the "directory digits match" parameter, the phone will not perform a directory lookup and will display the information provided in the SIP header.

*New for all phones.

Release 4.2.0 SP1 introduces interoperability support for the BroadSoft BroadWorks Remote Office service using the BroadSoft BroadWorks Xsi API. The BroadWorks Remote Office service allows users the ability to use any remote endpoint device as their office phone. Users can define a remote office number or SIP-URI whereby all incoming calls to their SIP phone will be automatically forwarded to the defined remote office number/SIP-URI

*New for the 6867i, 6869i, and 6873i.

Release 4.2.0 SP1 introduces interoperability support for the BroadSoft BroadWorks Simultaneous Ring Personal service using the BroadSoft BroadWorks Xsi API. The BroadWorks Simultaneous Ring Personal service allows users the ability to define up to 10 phone numbers or SIP-URIs and independently set which phone numbers should ring when a call is incoming to their primary phone.

BroadSoft BroadWorks Anywhere Support

(For Administrators and Users)

*New for the 6867i, 6869i, and 6873i.

Release 4.2.0 SP1 introduces interoperability support for the BroadSoft BroadWorks Anywhere service using the BroadSoft BroadWorks Xsi API. The BroadWorks Anywhere service allows users the ability to make and receive calls using one number, regardless of the device being used. When enabled on the phone, users are able to configure the BroadWorks Anywhere service directly through the phone’s native UI.

*New for the 6867i, 6869i, and 6873i.

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FEATURE DESCRIPTION

New Features in Release 4.2.0 SP1

Call History Softkey Support

(For Administrators and Users)

SIP Features

P-Asserted-Identity (PAI) Tel URI Support

(For Administrators)

UI Features

Screen Saver Background Image Support

(For Administrators)

6873i On-Screen Keyboard Enhancements

(For Administrators and Users)

A new "Call History" softkey type has been implemented in Release 4.2.0 SP1. When pressed, the Call History softkey allows users the ability to directly access the list of all calls in the Call History.

*New for the 6867i, 6869i, and 6873i.

Starting with Release 4.2.0 SP1, when PAI is enabled, Administrators are now able to select which URI field ("sip" or "tel") the phone should use when displaying the PAI URI information.

*New for all phones.

With Release 4.2.0 SP1, Administrators now have the ability to display a screen saver background image on the 6867i, 6869i, and 6873i SIP phone. Screen saver background images can also be dynamically updated at a set interval, based on a refresh timer.

*New for the 6867i, 6869i, and 6873i.

In addition to the international (QWERTY) and French (AZERTY) keyboard layouts available in Release 4.2.0, the 6873i now provides German (QWERTZ), Russian, and Greek keyboard layouts starting with Release 4.2.0 SP1. Moreover, Shift and Caps Lock behavior for the 6873i’s on-screen keyboard has been enhanced in Release 4.2.0 SP1.

Individual Contact Ring Tone Support

(For Users)

Feature Re-Branding Support for BroadSoft-Based Service Providers

(For Administrators)

*New for the 6873i.

Individual contact ring tone support has been introduced in Release 4.2.0 SP1. Individual contact ring tones can be used during incoming calls to help users identify the party calling. Users are now able to select contact-specific ring tones for respective contacts in their local directory, which will be played back when a call from the respective contact is incoming.

*New for all phones.

The 6800 series SIP phones support the configuration of a number of BroadSoft features through the native phone UI as well as the phone’s Web UI. References to these features in the respective UI may contain the strings "BroadSoft", "BSFT", or "BroadWorks". Starting with Release 4.2.0 SP1, service providers are now able to replace these BroadSoft-related strings in the UI with their own custom branding names.

*New for all phones.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

FEATURE DESCRIPTION

Interoperability Support for XMPP-Based BroadSoft UC-ONE Services

(For Administrators and Users)

The SIP phones are now interoperable with the following Extensible Messaging and Presence Protocol (XMPP)-based BroadSoft UC-ONE services and features:

• Presence

• Contact List

• Favorites

• My Status

• Free Text Display

• Avatar Support

*New for the 6867i, 6869i, and 6873i.

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ADDITIONAL INFORMATION

CONFIGURATION FEATURES

DIRECTORY LOOSE NUMBER MATCHING ENHANCEMENTS

By default, if an incoming call’s phone number is identical to a phone number corresponding to a directory entry, the phone will automatically display the name defined for the respective directory entry instead of the information provided in the SIP header (e.g. From, To, Contact, PAI info). If the phone number is not identical, the directory lookup will fail and the phone will not display the stored directory entry’s name.

However, the phone supports a directory loose number matching feature (using the "directory digits match" configuration parameter) whereby the Administrator can define how many digits of an incoming call’s phone number the phone will use to perform a lookup in the various directories. For example, if a directory contains "1234567" as a phone number for an entry with the name defined as "John Smith", and the “directory digits match” parameter is defined as "7", the phone will take the last 7 digits of the incoming number and perform a lookup in the various directories. If an incoming call’s phone number is 5551234567, as the last 7 digits are a match, the phone will display the directory entry’s name (i.e. John Smith) on screen.

Additional Information

In previous releases, the value defined for the "directory digits match" parameter corresponded to the maximum number of digits the phone would take into account to perform the directory lookup. This means, using the example above, if an incoming call’s phone number was 4567, the phone would still match the incoming call to the "John Smith" directory entry with the number "1234567". Starting with Release 4.2.0 SP1, the value defined for the "directory digits match" configuration parameter corresponds to the minimum number of digits the phone will take into account to perform a directory lookup. If the incoming call’s phone number is less than the value defined for the "directory digits match" parameter, the phone will not perform a directory lookup and will display the information provided in the SIP header.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

Configuring the Directory Loose Number Matching Feature Using the Configuration Files

Use the following parameter to configure the directory loose number matching feature:

PARAMETER –

directory digits match

DESCRIPTION

FORMAT Integer

DEFAULT VALUE 0

RANGE 0 - 10

EXAMPLE directory digits match: 9

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

Specifies how many digits of an incoming call’s phone number the phone will take into consideration when performing a directory lookup.

Notes:

1. When defined as 0, the incoming call’s phone number must be identical to the directory entry’s number for the defined directory entry’s name to be displayed.

2. If the incoming call’s phone number is greater than or equal to the defined value and the respective last digits of the phone number match those of a directory entry, the phone will display the directory entry’s name on screen.

3. If the incoming call’s phone number is less than the defined value, the phone will not perform a directory lookup and will display the information provided in the SIP header.

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Additional Information

BROADSOFT BROADWORKS REMOTE OFFICE SUPPORT

Note: This feature is applicable to the 6867i, 6869i, and 6873i SIP phones.

Release 4.2.0 SP1 introduces interoperability support for the BroadSoft BroadWorks Remote Office service using the BroadSoft BroadWorks Xsi API. The BroadWorks Remote Office service allows users the ability to use any remote end-point device as their office phone. Users can define a remote office number or SIP-URI whereby all incoming calls to their SIP phone will be automatically forwarded to the defined remote office number/SIP-URI.

Note: Refer to the respective Xtended Services Platform and BroadSoft BroadWorks documentation for information on how to configure the Remote Office service on the BroadSoft BroadWorks call manager.

After configuring the Remote Office service using the Xtended Services Platform, Administrators must enable basic Xsi interoperability on the phone by defining the following Xsi credential parameters:

• xsi ip

• xsi protocol

• xsi port

• xsi user name

Note: For authentication, the Xsi SIP authentication feature can be configured to

automate authentication using users’ SIP credentials or, alternatively, users can authenticate to the Xsi account by manually entering in their credentials through the native phone UI. For more information on Xsi authentication options, refer to the 6800

Series SIP Phones Administrator Guide.

In addition to the Xsi credential parameters, to specifically enable Remote Office support on the phone, Administrators must define the “xsi remote office” parameter in the respective configuration file as "1". When enabled, users have the ability to enable and disable Remote Office functionality as well as change the Remote Office number/SIP-URI through the phone’s native UI.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

Enabling Remote Office Support Using the Configuration Files

Use the following parameters to enable Xsi Remote Office support:

PARAMETER –

xsi ip

DESCRIPTION Specifies the Xsi Enterprise Directory credentials (if applicable) and

FORMAT String

DEFAULT VALUE N/A

RANGE N/A

EXAMPLES xsi ip: xsp.xsi.broadworks.net

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

IP address or Fully Qualified Domain Name (FQDN) of the Xsi server in the following syntax:

server or username:password@server

Note: Xsi credentials defined through the "xsi ip" parameter are only applicable to the Xsi Enterprise Directory feature and not applicable to user-related Xsi features. Credentials for the user-related Xsi features require encryption and therefore must be entered through the phone’s Options List > Credentials menu or Xsi SIP authentication must be enabled.

or xsi ip: johndoe:mitel123@xsp.xsi.broadworks.net

PARAMETER –

xsi protocol

DESCRIPTION Specifies the protocol (either HTTP or HTTPs) used for

FORMAT String

DEFAULT VALUE http

RANGE http

EXAMPLE xsi protocol: https

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

communicating with the Xsi server.

https

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Additional Information

PARAMETER –

xsi port

DESCRIPTION Specifies the port used for communicating with the Xsi server.

FORMAT Integer

DEFAULT VALUE 80 (when protocol used is HTTP)

RANGE Any valid port

EXAMPLE xsi port: 8080

PARAMETER –

xsi user name

DESCRIPTION Specifies the user name used for authentication of the Xsi account.

FORMAT <username>@<server>

DEFAULT VALUE N/A

RANGE N/A

EXAMPLE xsi user name: xsi@xsi.broadworks.net

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

443 (when protocol used is HTTPs)

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

PARAMETER –

xsi remote office

DESCRIPTION Enables or disables Xsi Remote Office functionality.

FORMAT Boolean

DEFAULT VALUE 0 (Disabled)

RANGE 0 (Disabled)

EXAMPLE xsi remote office: 1

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

1 (Enabled)

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

Configuring the Remote Office Service Using the Phone UI

Use the following procedure on the phone’s UI to configure Remote Office service.

For the 6867i/6869i:

1. Press on the phone to enter the Options List.

2. Navigate to the BroadSoft Call Settings > Remote Office option and press the button or Select softkey.

6869i Example

3. In the Remote Office field press the 3 or 4 key enable or disable the service.

4. Press the 2 key to highlight the Phone Number/SIP-URI field and using the dialpad keys

enter the phone number or SIP-URI you want all incoming calls to be forwarded to.

5. Press the Save softkey to save your changes.

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For the 6873i:

1. Press on the phone to enter the Options List.

2. Press the BroadSoft Call Settings icon. Note: If required, swipe right to switch pages in the Options List.

3. Press the Remote Office icon.

Additional Information

4. Press the left and right arrow buttons in the Remote Office field to enable or disable the

service.

5. Press the Phone Number/SIP-URI field and using the on-screen keyboard or dialpad keys

enter the phone number or SIP-URI you want all incoming calls to be forwarded to.

6. Press the Save softkey to save your changes.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

BROADSOFT BROADWORKS SIMULTANEOUS RING PERSONAL SUPPORT

Note: This feature is applicable to the 6867i, 6869i, and 6873i SIP phones.

Note: Refer to the respective Xtended Services Platform and BroadSoft BroadWorks documentation for information on how to configure the Remote Office service on the BroadSoft BroadWorks call manager.

After configuring the Simultaneous Ring Personal service using the Xtended Services Platform, Administrators must enable basic Xsi interoperability on the phone by defining the following Xsi credential parameters:

• xsi ip

• xsi protocol

• xsi port

• xsi user name

Note: For authentication, the Xsi SIP authentication feature can be configured to

Series SIP Phones Administrator Guide.

In addition to the Xsi credential parameters, to specifically enable Simultaneous Ring Personal support on the phone, Administrators must define the “xsi simultaneous ring personal” parameter in the respective configuration file as "1". When enabled, users have the ability to enable and disable simultaneous ring functionality for up to 10 phone numbers. Users can also specify whether or not simultaneous ringing should occur when on an active call.

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Additional Information

Enabling Simultaneous Ring Personal Support Using the Configuration Files

Use the following parameters to enable Simultaneous Ring Personal support:

PARAMETER –

xsi ip

DESCRIPTION Specifies the Xsi Enterprise Directory credentials (if applicable) and

FORMAT String

DEFAULT VALUE N/A

RANGE N/A

EXAMPLES xsi ip: xsp.xsi.broadworks.net

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

IP address or Fully Qualified Domain Name (FQDN) of the Xsi server in the following syntax:

server or username:password@server

or xsi ip: johndoe:mitel123@xsp.xsi.broadworks.net

PARAMETER –

xsi protocol

DESCRIPTION Specifies the protocol (either HTTP or HTTPs) used for

FORMAT String

DEFAULT VALUE http

RANGE http

EXAMPLE xsi protocol: https

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

communicating with the Xsi server.

https

Page 20

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

PARAMETER –

xsi port

DESCRIPTION Specifies the port used for communicating with the Xsi server.

FORMAT Integer

DEFAULT VALUE 80 (when protocol used is HTTP)

RANGE Any valid port

EXAMPLE xsi port: 8080

PARAMETER –

xsi user name

DESCRIPTION Specifies the user name used for authentication of the Xsi account.

FORMAT <username>@<server>

DEFAULT VALUE N/A

RANGE N/A

EXAMPLE xsi user name: xsi@xsi.broadworks.net

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

443 (when protocol used is HTTPs)

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

PARAMETER –

xsi simultaneous ring personal

DESCRIPTION Enables or disables Xsi Simultaneous Ring Personal functionality.

FORMAT Boolean

DEFAULT VALUE 0 (Disabled)

RANGE 0 (Disabled)

EXAMPLE xsi simultaneous ring personal: 1

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

1 (Enabled)

Page 21

Additional Information

Configuring the Simultaneous Ring Personal Service Using the Phone UI

Use the following procedure on the phone’s UI to configure Simultaneous Ring Person service.

For the 6867i/6869i:

1. Press on the phone to enter the Options List.

2. Navigate to the BroadSoft Call Settings > Simultaneous Ring option and press the

button or Select softkey.

6869i Example

3. In the Simultaneous Ring field press the 3 or 4 key enable or disable the service.

4. Press the 2 key to highlight the Do Not Ring if on a Call field and press the button to

enable this functionality.

5. Press the 2 key to highlight the Phone Num/SIP URI field and using the dialpad keys enter

the phone number or SIP-URI you want to apply simultaneous ring functionality to.

6. Press the 2 key to highlight the corresponding Phone Num/SIP URI checkbox and press

the button to enable simultaneous ring functionality for the respective phone number/SIP URI.

7. Repeat Steps 5 and 6 for any additional phone numbers or SIP URIs you want to configure.

8. Press the Save softkey to save your changes.

Page 22

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

For the 6873i:

1. Press on the phone to enter the Options List.

2. Press the BroadSoft Call Settings icon. Note: If required, swipe right to switch pages in the Options List.

3. Press the Simultaneous Ring icon.

4. Press the left and right arrow buttons in the Simultaneous Ring field to enable or disable

the service.

5. Press a Phone Num/SIP-URI field and using the on-screen keyboard or dialpad keys enter

the phone number or SIP-URI you want to apply simultaneous ring functionality to.

6. Repeat Step 5 for any additional phone numbers or SIP URIs you want to configure.

7. Press the checkboxes beside any desired Phone Num/SIP-URI fields to enable

simultaneous ring functionality for the respective phone numbers/SIP URIs.

8. Press the Save softkey to save your changes.

Page 23

Additional Information

BROADSOFT BROADWORKS ANYWHERE SUPPORT

Note: This feature is applicable to the 6867i, 6869i, and 6873i SIP phones.

Note: Refer to the respective Xtended Services Platform and BroadSoft BroadWorks documentation for information on how to configure the BroadWorks Anywhere service on the BroadSoft BroadWorks call manager.

After configuring the BroadWorks Anywhere service using the Xtended Services Platform, Administrators must enable basic Xsi interoperability on the phone by defining the following Xsi credential parameters:

• xsi ip

• xsi protocol

• xsi port

• xsi user name

Note: For authentication, the Xsi SIP authentication feature can be configured to

Series SIP Phones Administrator Guide.

In addition to the Xsi credential parameters, to specifically enable BroadWorks Anywhere support on the phone, Administrators must define the “xsi broadworks anywhere” parameter in the respective configuration file as "1". When enabled, users are able to view the BroadWorks Anywhere settings on the phone through the Options List > BroadSoft Call Settings > BroadWorks Anywhere menu. Settings that can be viewed or configured on the main BroadWorks Anywhere menu include:

• Portal Number: The read-only access number to the BroadWorks Anywhere portal. Users dial the portal number before the destination number so that their call is routed through the BroadWorks Anywhere service. The called party will see the user’s office caller ID information instead of the caller ID of the device they are actually calling from.

• Alert Locations for Click-to-Dial: Enable/disable the feature whereby the user’s BroadSoft Anywhere devices will be alerted when a click-to-dial button on a webpage or toolbar is pressed.

• Alert Locations for Group Paging: Enable/disable the feature whereby the user’s BroadSoft Anywhere devices will be alerted when a group page is incoming.

Page 24

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

• Phone Numbers: The list of phone numbers/locations the respective user will use to call the BroadWorks Anywhere portal. The portal will allow users to route calls only if it is accessed by one of the configured known numbers/locations. These numbers/locations can be defined and enabled/disabled individually by navigating to the phone number field and pressing the Edit softkey. By default, 10 numbers/locations can be viewed/configured on the phone. Administrators can define the number of phone numbers/locations that can be viewed/configured through the phone’s UI by using the "xsi broadworks anywhere

locations" parameter (the range being from 1 to 25).

Note: In scenarios where the BroadWorks call manager has more numbers defined

than the number of locations configured to be displayed on the phone, the phone will display the configured number of locations starting from the first defined in the call manager. For example, if the call manager has 25 numbers defined and the "xsi broadworks anywhere locations" parameters is defined as 10 for the phone, the first 10 locations defined in the call manager will be displayed on the phone.

When adding or editing the phone numbers/locations, the following settings can be defined:

• Phone Number: A phone number the respective user will use to call the BroadWorks Anywhere portal.

• Description: A description of the phone number, usually a location or type of number (e.g. "Home" or "Cell").

• On: Sets whether the number/location should be enabled for the BroadWorks Anywhere service.

• Alternate Number: An outbound alternate phone number or SIP-URI that when defined will ring when the SIP phone rings.

• Call Control: When enabled, call control services will be performed by the BroadWorks Anywhere location.

• Diversion Inhibitor: When enabled, the respective location will be prevented from redirecting or forwarding incoming calls to another even if call forward is activated.

• Answer Confirmation: When enabled, the BroadWorks call manager will prompt for an answer confirmation when an incoming call is answered by the respective location.

Page 25

Additional Information

Enabling BroadWorks Anywhere Support Using the Configuration Files

Use the following parameters to enable BroadWorks Anywhere support:

PARAMETER –

xsi ip

DESCRIPTION Specifies the Xsi Enterprise Directory credentials (if applicable) and

FORMAT String

DEFAULT VALUE N/A

RANGE N/A

EXAMPLES xsi ip: xsp.xsi.broadworks.net

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

IP address or Fully Qualified Domain Name (FQDN) of the Xsi server in the following syntax:

server or username:password@server

or xsi ip: johndoe:mitel123@xsp.xsi.broadworks.net

PARAMETER –

xsi protocol

DESCRIPTION Specifies the protocol (either HTTP or HTTPs) used for

FORMAT String

DEFAULT VALUE http

RANGE http

EXAMPLE xsi protocol: https

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

communicating with the Xsi server.

https

Page 26

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

PARAMETER –

xsi port

DESCRIPTION Specifies the port used for communicating with the Xsi server.

FORMAT Integer

DEFAULT VALUE 80 (when protocol used is HTTP)

RANGE Any valid port

EXAMPLE xsi port: 8080

PARAMETER –

xsi user name

DESCRIPTION Specifies the user name used for authentication of the Xsi account.

FORMAT <username>@<server>

DEFAULT VALUE N/A

RANGE N/A

EXAMPLE xsi user name: xsi@xsi.broadworks.net

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

443 (when protocol used is HTTPs)

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

PARAMETER –

xsi broadworks anywhere

DESCRIPTION Enables or disables Xsi BroadWorks Anywhere functionality.

FORMAT Boolean

DEFAULT VALUE 0 (Disabled)

RANGE 0 (Disabled)

EXAMPLE xsi broadworks anywhere: 1

PARAMETER –

xsi broadworks anywhere locations

DESCRIPTION Specifies the number of BroadWorks Anywhere locations that can be

FORMAT Integer

DEFAULT VALUE 10

RANGE 1 - 25

EXAMPLE xsi broadworks anywhere locations: 25

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

1 (Enabled)

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

viewed and edited through the phone’s native UI.

Page 27

Additional Information

Configuring the BroadSoft Anywhere Service Using the Phone UI

Use the following procedure on the phone’s UI to configure the BroadSoft Anywhere service.

For the 6867i/6869i:

1. Press on the phone to enter the Options List.

2. Navigate to the BroadSoft Call Settings > BroadSoft Anywhere option and press the button or Select softkey.

6869i Example

3. Press the 2 key to highlight the Alert Locations for Click-to-Dial checkbox and if desired

press the button to enable this functionality.

4. Press the 2 key to highlight the Alert Locations for Group Paging checkbox and if desired

press the button to enable this functionality.

To add or edit a phone number:

5. Press the 2 key to highlight the desired Phone Number field and press the Edit softkey.

6869i Example

6. Using the dialpad keys enter or edit the phone number.

Note: To move the cursor one digit/character to the right, press the 4 navigation

key. To erase one digit/character to the left of the cursor, press the Backspace softkey.

7. Press the 2 key to highlight the Description field and using the dialpad keys enter or edit

the description.

Page 28

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

8. Press the 2 key to highlight the On checkbox and press the button to enable the

location for BroadSoft Anywhere.

9. Press the 2 key to highlight the Alternate Number field and using the dialpad keys enter

or edit the alternate number.

Note: To move the cursor one digit/character to the right, press the 4 navigation key. To erase one digit/character to the left of the cursor, press the Backspace softkey.

10. Press the 2 key to highlight the Call Control checkbox and press the button to enable

the feature. When enabled, call control services will be performed by the BroadWorks Anywhere location.

11. Press the 2 key to highlight the Diversion Inhibitor checkbox and press the button

to enable the feature. When enabled, the respective location will be prevented from redirecting or forwarding incoming calls to another even if call forward is activated.

12. Press the 2 key to highlight the Answer Confirmation checkbox and press the button

to enable the feature. When enabled, the BroadWorks call manager will prompt for an answer confirmation when an incoming call is answered by the respective location.

13. Press the Add softkey to save your changes.

14. Repeat Steps 5 to 13 for any additional phone numbers you want to configure.

15. Press the Save softkey to save your changes.

For the 6873i:

1. Press on the phone to enter the Options List.

2. Press the BroadSoft Call Settings icon. Note: If required, swipe right to switch pages in the Options List.

3. Press the BroadWorks Anywhere icon.

4. Press the Alert Locations for Click-to-Dial checkbox if desired to enable this functionality.

Page 29

Additional Information

5. Press the Alert Locations for Group Paging checkbox if desired to enable this

functionality.

To add or edit a phone number:

6. Press the desired Phone Number field and press the Edit softkey.

7. Using the on-screen keyboard or dialpad keys enter or edit the phone number.

8. Press the Description field and using the on-screen keyboard or dialpad keys enter or

edit the description.

9. Press the On checkbox to enable the location for BroadSoft Anywhere.

10. Press the Alternate Number field and using on-screen keyboard or dialpad keys enter or

edit the alternate number.

11. Press the Call Control checkbox if desired to enable the feature. When enabled, call control services will be performed by the BroadWorks Anywhere location.

12. Press the Diversion Inhibitor checkbox if desired to enable the feature. When enabled, the respective location will be prevented from redirecting or forwarding incoming calls to another even if call forward is activated.

13. Press the Answer Confirmation checkbox desired to enable the feature. When enabled, the BroadWorks call manager will prompt for an answer confirmation when an incoming call is answered by the respective location.

14. Press the Add softkey to save your changes.

15. Repeat Steps 6 to 14 for any additional phone numbers you want to configure.

16. Press the Save softkey to save your changes.

Page 30

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

CALL HISTORY SOFTKEY SUPPORT

Note: This feature is applicable to the 6867i, 6869i, and 6873i SIP phones.

Call History All - 6867i

Call History All - 6869i

Call History All - 6873i

Users can configure a Call History key (on the top and bottom softkeys of the phone as well as expansion module softkeys) using the Mitel Web UI. Additionally, Administrators can configure a Call History key (on configurable hard keys and the top and bottom softkeys of the phone as well as expansion module softkeys) by defining a key as "callhistory" in the configuration files.

Page 31

Configuring a Call History Key Using the Configuration Files

Use the following parameters to configure a Call History key:

Additional Information

PARAMETER –

softkeyN type (6867i, 6869i, and 6873i)

topsoftkeyN type (6867i, 6869i, and 6873i)

expmodX keyN type

(M680i and M685i)

hardkeyN type

(6867i, 6869i, and 6873i)

(where N corresponds to the key’s number and X corresponds to the expansion module’s number)

DESCRIPTION Specifies the type of key to configure.

FORMAT Text

DEFAULT VALUE none

RANGE Refer to the Mitel 6800 Series SIP Phones Administrator Guide for

EXAMPLE softkey1 type: callhistory

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

For Call History functionality, the key must be defined as "callhistory"

details.

topsoftkey1 type: callhistory expmod1 key1 type: callhistory hardkey1 type: callhistory

PARAMETER –

softkeyN label

(6867i, 6869i, and 6873i)

topsoftkeyN label

(6867i, 6869i, and 6873i)

expmodX keyN label (M685i)

DESCRIPTION Specifies the text label that displays on the phone for the respective

FORMAT Text

DEFAULT VALUE N/A

RANGE N/A

EXAMPLE softkey1 label: All Calls

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

key. Note: For Call History keys, the default label is "Call History".

topsoftkey1 label: All Calls exmod1 key1 label: All Calls

Page 32

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

Configuring a Call History Key Using the Mitel Web UI

Use the following procedure to configure a Call History key using the Mitel Web UI:

1. Click on Operation > Softkeys and XML > Bottom Keys or Top Keys (6867i, 6869i, and 6873i) or Click on Operation > Expansion Module <N>. (M680i and M685i)

Top and Bottom Softkeys

2. Select a top or bottom softkey (6867i, 6869i, and 6873i).

3. In the Type field, select Call History.

4. In the Label field, enter a label to display on the phone for the key (default is "Call History").

5. Click Save Settings.

Expansion Module Keys

6. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).

7. In the Type field, select Call History.

8. In the Label field, enter a label to display on the phone for the key (default is "Call History").

9. Click Save Settings.

Page 33

SIP FEATURES

P-ASSERTED-IDENTITY (PAI) TEL URI SUPPORT

The 6800 series SIP phones support a private extension to SIP for Asserted Identity within trusted networks. This feature allows a network of trusted SIP servers to assert the identity of authenticated users, and verify that phone messages originate from a Trusted Identity. Upon receiving a message from a caller in the Trusted Network, the SIP phone reads the contents of the P-Asserted-Identity (PAI) header field and displays it on screen. This field contains a more accurate description of the caller identity than is contained in the SIP message.

In previous releases, Administrators were able to enable or disable the display of the PAI information on the phone using the "sip pai" configuration parameter. If enabled, the phone would display the URI information contained in the "sip" URI field of the PAI. In Release 4.2.0 SP1, using the same "sip pai" parameter, Administrators are now able to select which URI field ("sip" or "tel") the phone should use when displaying the PAI URI information. Valid options include:

0: Disabled: PAI information is ignored.

1: Use sip URI only: (Default) The phone will use the URI information contained in the "sip"

URI field (if available) and ignore the information contained in the "tel" URI field (if available).

Additional Information

2: sip URI preferred: The phone will use the URI information contained in the "sip" URI field.

If the "sip" URI field is unavailable, the phone will use the URI information contained in the "tel" URI field.

3: Use tel URI only: The phone will use the URI information contained in the "tel" URI field (if

available) and ignore the information contained in the "sip" URI field (if available).

4: tel URI preferred:

the "tel" URI field is unavailable, the phone will use the URI information contained in the "sip" URI field.

Note: The default value (i.e. "1") will be enforced if this parameter is defined with any unsupported value.

The phone will use the URI information contained in the "tel" URI field. If

Page 34

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

Configuring PAI Support Using the Configuration Files

Use the following parameter to configure PAI support:

PARAMETER –

sip pai

DESCRIPTION Enables or disables whether PAI information is displayed on the

FORMAT Integer

DEFAULT VALUE 1

RANGE 0 - 4

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

phone and specifies which URI field ("sip" or "tel") the phone should use when displaying the PAI URI information

0 - Disabled: PAI information is ignored. 1 - Use sip URI only: (Default) The phone will use the URI

information contained in the "sip" URI field (if available) and ignore the information contained in the "tel" URI field (if available).

2 - sip URI preferred: The phone will use the URI information

contained in the "sip" URI field. If the "sip" URI field is unavailable, the phone will use the URI information contained in the "tel" URI field.

3 - Use tel URI only: The phone will use the URI information

contained in the "tel" URI field (if available) and ignore the information contained in the "sip" URI field (if available).

4 - tel URI preferred: The phone will use the URI information

contained in the "tel" URI field. If the "tel" URI field is unavailable, the phone will use the URI information contained in the "sip" URI field.

Note: The default value (i.e. "1") will be enforced if this parameter is defined with any unsupported value.

EXAMPLE sip pai: 3

Page 35

UI FEATURES

SCREEN SAVER BACKGROUND IMAGE SUPPORT

Note: This feature is applicable to the 6867i, 6869i, and 6873i SIP phones.

With Release 4.2.0 SP1, Administrators now have the ability to display a screen saver background image on the 6867i, 6869i, and 6873i SIP phones. The screen saver background image is displayed on the bottom layer of the screen saver, beneath the date, time, and missed calls indicator. The image can be set by defining the location and filename of the image using the "screen saver background image" parameter. For screen saver background image file transfers, the FTP, HTTP, and HTTPS protocols are supported.

Note: The TFTP protocol is supported but not recommended to be used if the image file is large and in the PNG file format. If the TFTP protocol must be used, it is recommended the image be in the PNG file format.

Additional Information

6873i Example

The screen saver background images can also be dynamically updated at a set interval, by configuring the "screen saver refresh timer" parameter. For example, if the "screen saver refresh timer" parameter is defined as "5" the screen saver background image will be refreshed every five minutes.

Screen saver background images share the same requirements as the idle screen background images. These requirements are as follows:

• 320x240 pixels (6867i)

• 480x272 pixels (6869i)

• 800x480 pixels (6873i)

• 24 or 32-bit color depth

Page 36

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

• 1MB maximum file size

• Both JPG and PNG files are supported (JPG strongly recommended due to smaller file size

and faster loading time)

• There should be no frame around the image

Configuring a Background Image for the Screen Saver Using the Configuration Files

Use the following parameters to configure a background image for the screen saver:

PARAMETER –

screen saver background image

DESCRIPTION Specifies the location and file name of the background image for the

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

screen saver on 6867i, 6869i, and 6873i phones. Requirements are as follows:

• 320x240 pixels (6867i)

• 480x272 pixels (6869i)

• 800x480 pixels (6873i)

• 24 or 32-bit color depth

• 1MB maximum file size

• Both JPG and PNG files are supported (JPG strongly recommended due to smaller file size and faster loading time)

• There should be no frame around the image

FORMAT String (up to 256 characters)

DEFAULT VALUE N/A

RANGE tftp://server/image.jpg

EXAMPLE screen saver background image: http://192.168.0.22/pics/image.jpg

PARAMETER –

screen saver refresh timer

DESCRIPTION Specifies the interval (in minutes) when the screen saver

FORMAT Integer

DEFAULT VALUE 0 (No refresh)

RANGE 0 to 1440 minutes

EXAMPLES screen saver refresh timer: 5

ftp://server/image.jpg http://server/image.jpg https://server/image.jpg

Note: Both JPG and PNG are supported.

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

background image is refreshed.

Page 37

Additional Information

6873I ON-SCREEN KEYBOARD ENHANCEMENTS

Additional Keyboard Layouts

When the phone’s input language is defined as French, the following keyboard layouts are used:

French Keyboard - Lower Case

French Keyboard - Upper Case

French Keyboard - Numeric

Page 38

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

The diacritics and secondary characters available for the French keyboard include:

PRESS AND HOLD AVAILABLE DIACRITICS/SECONDARY CHARACTERS

e èéêë

u ùûü

iîï

oôœ

a àâæ

cç

yÿ

$€£

({[<

)}]>

/|\

When the phone’s input language is configured as German, the following keyboard layouts are used:

German Keyboard - Lower Case

German Keyboard - Upper Case

Page 39

Additional Information

German Keyboard - Numeric

The diacritics and secondary characters available for the German keyboard include:

PRESS AND HOLD AVAILABLE DIACRITICS/SECONDARY CHARACTERS

uü

oö

aä

sß

?¿

$€£

({[<

)}]>

/|\

When the phone’s input language is configured as Russian, the following keyboard layouts are used:

Russian Keyboard - Lower Case

Page 40

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

Russian Keyboard - Upper Case

Russian Keyboard - Numeric

The diacritics and secondary characters available for the Russian keyboard include:

PRESS AND HOLD AVAILABLE DIACRITICS/SECONDARY CHARACTERS

её

?¿

$€£

({[<

)}]>

Page 41

Additional Information

When the phone’s input language is configured as Greek, the following keyboard layouts are used:

Greek Keyboard - Lower Case

Greek Keyboard - Upper Case

Greek Keyboard - Numeric

Page 42

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

The diacritics and secondary characters available for the Greek keyboard include:

PRESS AND HOLD AVAILABLE DIACRITICS/SECONDARY CHARACTERS

αά

εέ

ηή

ι ίϊΐ

οό

υ ύϋΰ

ωώ

?¿

$€£

({[<

)}]>

/|\

When the phone’s input language is configured as any other language (English, Spanish, Portuguese, Nordic or Italian), the international (QWERTY) keyboard is used.

International Keyboard - Lower Case

International Keyboard - Upper Case

Page 43

Additional Information

International Keyboard - Numeric

The diacritics and secondary characters available for the international keyboard include:

PRESS AND HOLD AVAILABLE DIACRITICS/SECONDARY CHARACTERS

e èéêëēĕė

u ùúûü

i ìíîïīį

o туфхцœш

a абвгдежā

cçćč

l ƚ

nñń

yÿ

sß

!¡

?¿

$€£

({[<

)}]>

/|\

Users can change the phone’s input language using the phone’s Web UI or by navigating to the Options > Language > Input Language menu through the phone’s native UI. Administrators can set the input language by defining the "input language" parameter in the respective configuration files.

Page 44

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

Shift and Caps Lock Behavior

Shift and Caps Lock behavior for the 6873i’s on-screen keyboard has also been enhanced in Release 4.2.0 SP1. Pressing the Shift key once, now changes the keyboard to upper case character mode but is limited to one character input. After one character is pressed, the keyboard will revert back to lower case character mode. Pressing and holding the Shift key enables Caps Lock whereby the keyboard changes to upper case character mode and will stay in upper case character mode until the Shift key is pressed again.

Shift Enabled

Caps Lock Enabled

Specifying the Input Language Using the IP Phone UI

Use the following procedure to specify the phone’s input language using the phone’s native UI:

1. Press on the phone to enter the Options List.

2. Press the Language icon.

Page 45

3. Press Input Language.

4. Choose the desired input language. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

• Português (Portuguese)

• Русский (Russian)

• Nordic

• ελληνικά (Greek)

Additional Information

5. Press the Save softkey to save your changes.

Specifying the Input Language Using the Mitel Web UI

Use the following procedure to specify the phone’s input language using the Mitel Web UI:

1. Click on Basic Settings > Preferences > Language Settings.

2. Select a language from the Input Language field. Setting this field allows you to specify

the language to use when entering text and characters in the Mitel Web UI and IP phone UI. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

Page 46

Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

• Italiano (Italian)

• Português (Portuguese)

• Русский (Russian)

• Nordic

• ελληνικά (Greek)

3. Click Save Settings.

Specifying the Input Language Using the Configuration Files

Use the following parameter to specify the phone’s input language using the configuration files:

PARAMETER –

input language

DESCRIPTION Allows you to specify the language to use for inputs on the IP phone.

FORMAT Text

DEFAULT VALUE English

RANGE Valid values are:

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

Entering a language value for this parameter allows users to enter text and characters in the IP phone UI via the keypad on the phone or, for the 6873i, the on-screen keyboard, in the language specified.

• English

• French

• Français

• German

• Deutsch

• Greek (6867i, 6869i, and 6873i only)

• ελληνικά (6867i, 6869i, and 6873i only)

• Italian

• Italiano

• Spanish

• Español

• Portuguese

• Português

• Russian

• Русский

• Nordic

EXAMPLE input language: French

Page 47

Additional Information

INDIVIDUAL CONTACT RING TONE SUPPORT

Individual contact ring tone support has been introduced in Release 4.2.0 SP1. Individual contact ring tones can be used during incoming calls to help users identify the party calling. Users are now able to select contact-specific ring tones (from the phone’s 15 preloaded as well as the 8 custom ring tones) for respective contacts in their local directory, which will be played back when a call from the respective contact is incoming.

Individual contact ring tone support is dependent on the phone’s directory lookup functionality. During an incoming call, the local directory is examined against the phone number of the incoming call. If a match is found and the contact has an associated contact ring tone, the contact ring tone is played. If a match is not found or if a contact ringtone is not assigned, the standard ring tone for the line being used to field the incoming call is played.

Notes:

1. The individual contact ring tone feature is compatible with the directory loose

matching feature described on page 7.

2. In instances where a custom ring tone is selected as the individual contact ring tone for a local directory contact and subsequently the custom ring tone is deleted, the standard ring tone will be played.

3. Downgrading to a firmware lower than Release 4.2.0 SP1 and then upgrading back to Release 4.2.0 SP1 will cause the individual contact ring tone settings to be lost.

As individual contact ring tone support is applicable to the local directory, users that would like

to apply a ring tone for a contact in an external directory source (e.g. CSV-based directories, Exchange Contacts, LDAP, and Xsi directories) or Incoming Callers List/Outgoing Redial List must first copy the desired contact to the local directory. Users can also manually create a local directory contact or edit an existing local directory contact to assign an individual contact ring tone. For details on how to create a new local directory contact, edit an existing local directory contact, or copy a contact from an external source directory or list, refer to your Mitel

Model-Specific SIP Phone User Guide.

Assigning an Individual Contact Ring Tone to a Local Directory Contact Using the IP Phone UI

For the 6863i and 6865i:

1. Press the programmed Directory key.

2. Use the 2 key to navigate to the Local Directory folder and select 4 Enter.

3. (Optional) Using the dialpad keys input the first letter of the contact’s name to initialize the

search function.

4. Use the navigation keys to scroll through and find the desired contact.

5. Select # Edit.

6. Press 2 Next until the Ring Tone menu is displayed.

Ring Tone> Ring Tone 5 Cancel Next

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

7. Use the 3 and 4 navigation keys to select the desired ring tone for the respective contact and then select 2 Next.

8. Select 2 Save after each additional menu to save your changes.

For the 6867i and 6869i:

1. Press the key (6867i) or a softkey configured with Directory functionality (6869i) to enter the Directory.

2. (Optional) Using the dialpad keys input the first letters of the contact’s name to initialize the search function.

3. Use the navigation keys to highlight the contact you want to edit.

No External Sources (6867i Example)

External Sources (6867i Example)

4. Press the Edit softkey (if no external Directory sources are configured/enabled) or navigate to the contact’s Details page and press the Edit softkey.

6867i Example

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Additional Information

5. Under the Identity tab, use the 2 key to navigate to the Ring Tone field and use the

3 and 4 keys to select the desired ring tone for the respective contact.

6867i Example

6. Press the Save softkey to save your changes.

For the 6873i:

1. Press a softkey configured with Directory functionality to enter the Directory.

2. (Optional) Press the search bar to initialize the search function and enter in the name of

the contact.

3. Press the contact you want to edit.

No External Sources

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

External Sources

4. Press the Edit softkey (if no external Directory sources are configured/enabled) or navigate to the contact’s Details page and press the Edit softkey.

5. Under the Identity tab, press the Ring Tone field and press the left and right arrow buttons

to select the desired ring tone for the respective contact.

6. Press the Save softkey to save your changes.

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Additional Information

FEATURE RE-BRANDING SUPPORT FOR BROADSOFT-BASED SERVICE PROVIDERS

The 6800 series SIP phones support the configuration of a number of BroadSoft features through the native phone UI as well as the phone’s Web UI. References to these features in the respective UI may contain the strings "BroadSoft", "BSFT", or "BroadWorks" (e.g. "BroadSoft SCA", "BSFT Call Settings", or "BroadWorks Anywhere"). Starting with Release

4.2.0 SP1, service providers are now able to replace these BroadSoft-related strings in the UI with their own custom branding names.

BroadSoft-related references on the phone can be categorized into three types:

• References using a full service provider name:

• Used on the SIP phones when referencing a feature or option that encompasses the full service provider’s name.

• The default string that is replaced when this value is defined is "BroadSoft".

• For example, "BroadSoft Call Settings" on the 6867i, 6869i, and 6873i SIP phones as well as "BroadSoft SCA" and "BroadSoft Xsi" on all the 6800 series SIP phones.

• References using a short service provider name:

• Used on the SIP phones when referencing a feature or option that encompasses a shortened version of the service provider’s name.

• The default string that is replaced when this value is defined is "BSFT".

• For example, "BSFT Call Settings" on the 6863i and 6865i (as opposed to "BroadSoft Call Settings" on the 6867i, 6869i, and 6873i).

• References using a platform name:

• Used on the SIP phones when referencing a feature or option that encompasses the name of the service provider’s platform.

• The default string that is replaced when this value is defined is "BroadWorks".

• For example, "BroadWorks Anywhere" on the 6867i, 6869i, and 6873i SIP phones.

Service providers can re-brand these feature UI strings by defining the "broadsoft branding" parameter in the desired configuration file. The syntax of the parameter is as follows:

broadsoft branding: "<full name>;<short name>;<platform name>"

whereby the full, short, and platform name values are delimited by a semi-colon.

Note: To ensure the applicable UI strings are not truncated on the 6863i and 6865i, it is recommended to limit the character length of the short name value to four when the screen language is configured as English. Maximum character lengths may vary when a different screen language is configured.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

For example, defining the parameter as:

broadsoft branding: "Mitel;MTL;MiVoice"

would result in the references "BroadWorks SCA", "BSFT Call Settings", and "BroadWorks Anywhere" being displayed as "Mitel SCA", "MTL Call Settings", and "MiVoice Anywhere" respectively.

If any or all of the three name values are not defined, the corresponding references will be left blank on the UI. For example, defining the parameter as:

broadsoft branding: ";MTL;"

would result in the references "BroadWorks SCA", "BSFT Call Settings", and "BroadWorks Anywhere" being displayed as "SCA", "MTL Call Settings", and "Anywhere" respectively.

As an alternate example, defining the parameter as:

broadsoft branding: ";;"

would result in the references "BroadWorks SCA", "BSFT Call Settings", and "BroadWorks Anywhere" being displayed as "SCA", "Call Settings", and "Anywhere" respectively.

Re-branding BroadSoft-Related Feature UI Strings Using the Configuration Files

Use the following parameter to re-brand BroadSoft-related Feature UI strings using the configuration files:

PARAMETER –

broadsoft branding

DESCRIPTION Allows service providers the ability to replace BroadSoft-related

FORMAT String in the following format:

DEFAULT VALUE "BroadSoft;BSFT;BroadWorks"

RANGE N/A

EXAMPLES broadsoft branding: "Mitel;MTL;MiVoice"

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

feature strings (e.g. "BroadSoft SCA", "BSFT Call Settings, "BroadWorks Anywhere") in the UI with their own custom branding names.

"<full name>;<short name>;<platform name>"

broadsoft branding: ";MTL;" broadsoft branding: ";MTL;MiVoice" broadsoft branding: ";;"

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Additional Information

INTEROPERABILITY SUPPORT FOR XMPP-BASED BROADSOFT UC-ONE SERVICES

Note: This feature is applicable to the 6867i, 6869i, and 6873i SIP phones.

The 6867i, 6869i, and 6873i SIP phones are now interoperable with various Extensible Messaging and Presence Protocol (XMPP)-based BroadSoft UC-ONE services. The following UC-ONE services and features are now supported by the SIP phones in Release 4.2.0 SP1:

• Presence: Users are able to see the presence information (i.e. state indicators and status text) for their UC-ONE contacts in various locations on the phone. The following presence states and corresponding indicators are as follows:

PRESENCE STATES INDICATOR (COLOR)

Available Green

Away Orange

Busy Yellow

Offline Grey

Unknown N/A

• Contact List: Users are able to view all their UC-ONE contacts by accessing a Contacts List. If applicable, contacts are categorized into groups that are definable through the UC-ONE desktop client. Contact details (e.g. presence information, names and user IDs, phone numbers, addresses, etc...) are also viewable through the Contacts List by navigating to the Details screen of the respective contact.

• Favorites: UC-ONE contacts that are defined as favorites can be viewed through the Contact List or can be assigned to specific softkeys so that their presence information can be seen on the idle/home screen.

• My Status: Users are able to see their own presence information on the phone and can change their presence states using the phone’s native UI by accessing the My Status menu.

• One Touch Dialing: Pressing a Favorite softkey automatically dials out to the UC-ONE contact. Outgoing calls to any UC-ONE contact can also be made through the Contacts List.

• Free Text Display: Free status text that UC-ONE contacts have defined through their UC-ONE desktop client can be viewed in various locations on the phone.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

• Avatar Support: Your own avatar can be viewed on the My Status softkey and avatars for UC-ONE contacts can be viewed on Favorite softkeys and within the Contacts List.

Notes:

1. Aside from changing your own presence state/status using the My Status feature,

any other changes that need to be made (e.g. adding, removing, or editing contacts or groups, editing free text, uploading avatar images, etc...) must be made using the BroadSoft UC-ONE desktop client. Release 4.2.0 SP1 may be compatible with various versions of the UC-ONE desktop client, but has been tested and verified using Version 21.2.2.24.

2. The M680i and M685i expansion modules currently do not support this feature.

3. Integration of presence-related features with the phone’s Call History application is

currently not supported.

4. Free text for both you and your contacts is not initially updated on the phone upon a reboot. The phone will reflect free text after a state change is made by you or your contacts using the UC-ONE desktop client.

5. Changes to avatars are displayed on the phone only after the phone has been rebooted.

Configuring the SIP Phones for Basic BroadSoft UC-ONE Interoperability

Before configuring the SIP phones for BroadSoft UC-ONE interoperability, ensure the BroadSoft BroadWorks call manager is configured and the BroadWorks BroadCloud and UC-ONE-related services are enabled. Additionally, ensure the SIP phones are registered with the proper proxy and registrar servers and configured with the proper SIP credentials.

Note: Refer to the respective BroadSoft documentation for information on how to configure the UC-ONE services on the BroadSoft BroadWorks call manager and the 6800 Series SIP Phone Administrator Guide for information on how to configure basic SIP settings.

After the BroadSoft BroadWorks call manager has been configured and the BroadWorks BroadCloud and UC-ONE-related services have been enabled, Administrators must enable basic UC-ONE interoperability on the phone by defining the following parameters:

• instant messaging and presence

• imp user name

• imp password

• imp ip

• imp port

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Additional Information

Enabling Basic UC-ONE Interoperability Using the Configuration Files

Use the following parameter to enable basic UC-ONE interoperability using the configuration files:

PARAMETER –

instant messaging and presence

DESCRIPTION Enables or disables interoperability with XMPP-based BroadSoft

FORMAT Boolean

DEFAULT VALUE 0 (Disabled)

RANGE 0 (Disabled)

EXAMPLE instant messaging and presence: 1

PARAMETER –

imp user name

DESCRIPTION Specifies the user name used for authentication of the XMPP

FORMAT <username>@<server>

DEFAULT VALUE N/A

RANGE N/A

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

UC-ONE presence services.

1 (Enabled)

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

BroadSoft UC-ONE presence account.

EXAMPLE imp user name: johnsmith@imp.broadsoft.com

PARAMETER –

imp password

DESCRIPTION Specifies the password used for authentication of the XMPP

FORMAT String

DEFAULT VALUE N/A

RANGE N/A

EXAMPLE imp password: Mitel2016

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

BroadSoft UC-ONE presence account.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

PARAMETER –

imp ip

DESCRIPTION Specifies the IP used for communicating with the XMPP UC-ONE

FORMAT String

DEFAULT VALUE N/A

RANGE N/A

EXAMPLE imp ip: imp.broadsoft.com

PARAMETER –

imp port

DESCRIPTION Specifies the port used for communicating with the XMPP UC-ONE

FORMAT Integer

DEFAULT VALUE 5222

RANGE Any valid port

EXAMPLE imp port: 5221

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

presence server.

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

presence server.

Configuring UC-ONE Contacts, My Status, and Favorite Softkeys

To access your UC-ONE Contacts List and to be able to see your own presence information along with the presence information of your UC-ONE favorite contacts on the idle/home screen,

Contacts, My Status, and Favorite softkeys must be configured.

Contacts, My Status, and Favorite Softkeys - 6869i Example

Contacts Softkey

My Status Softkey

Favorite Softkeys

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Contacts Softkey

My Status Softkey

Favorite Softkeys

Any number of favorite softkeys can be configured (limited only by the number of available top

softkeys on the respective phone). If the number of UC-ONE favorite contacts exceed the number of Favorite softkeys, the Favorite softkeys will be populated with as many of the user’s UC-ONE favorite contacts. If the number of Favorite softkeys exceeds the number of UC-ONE favorite contacts, by default, the unused Favorite softkeys will not be populated and "???" labels will be displayed.

Additional Information

Contacts, My Status, and Favorite Softkeys - 6873i Example

Note: The "keys noname hidden" parameter, originally applicable to BLF/List softkeys,

is now also applicable to Favorite softkeys. When this parameter is enabled, the labels for the unused Favorite softkeys will be left blank instead of question marks being displayed. For more information on the "keys noname hidden" parameter, see the 6800 Series SIP Phone Release 4.2.0 SP1 Administrator Guide.

The phone assigns UC-ONE favorite contacts to the Favorite softkeys alphabetically based on the first name of the contact.

Users and Administrators can configure these softkeys using the phone’s Web UI.

Administrators have the additional capability of configuring these softkeys using the

configuration files.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

Configuring XMPP-Related Keys Using the Configuration Files

Use the following parameters to configure XMPP-related keys:

PARAMETER –

softkeyN type topsoftkeyN type

(where N corresponds to the key’s number)

DESCRIPTION Specifies the type of key to configure:

FORMAT Text

DEFAULT VALUE none

RANGE Refer to the Mitel 6800 Series SIP Phones Administrator Guide for

EXAMPLE softkey1 type: contacts

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

• For Contacts functionality, the key must be defined as "contacts".

• For My Status functionality, the key must be defined as "mystatus".

• For Favorite key functionality, the key must be defined as "favorite".

Note: My Status and Favorite keys can only be configured on top softkeys. Contacts can be configured on both top and bottom softkeys.

details.

topsoftkey1 type: mystatus topsoftkey2 type: favorite

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Additional Information

PARAMETER –

softkeyN label topsoftkeyN label

(where N corresponds to the key’s number)

DESCRIPTION Specifies the text label that displays on the phone for the respective

FORMAT Text

DEFAULT VALUE N/A

RANGE N/A

EXAMPLE softkey1 label: Contact List

PARAMETER –

keys noname hidden

DESCRIPTION If this parameter is set to “0” (disabled) then a series of question

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

key. Note: For Contacts keys, the default label is "Contacts". Labels

cannot be defined for My Status or Favorite keys.

topsoftkey1 label: Contact List

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

marks will be displayed on the screen indicating a blank Favorite softkey.

If this parameter is set to “1” (enabled) then the series of question marks will be hidden and nothing will be shown on the screen beside the affected softkeys.

FORMAT Boolean

DEFAULT VALUE 0

RANGE 0-1

0 (Disabled) 1 (Enabled)

EXAMPLE keys noname hidden: 1

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

Configuring a Contacts Key Using the Mitel Web UI

Use the following procedure to configure a Contacts key using the Mitel Web UI:

1. Click on Operation > Softkeys and XML > Bottom Keys or Top Keys

2. Select a top or bottom softkey.

3. In the Type field, select Contacts.

4. In the Label field, enter a label to display on the phone for the key (default is "Contacts").

5. Click Save Settings.

Configuring a My Status Key Using the Mitel Web UI

Use the following procedure to configure a Contacts key using the Mitel Web UI:

1. Click on Operation > Softkeys and XML > Top Keys

2. Select a top softkey.

3. In the Type field, select My Status.

4. Click Save Settings.

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Additional Information

Configuring a Favorite Key Using the Mitel Web UI

Use the following procedure to configure a Contacts key using the Mitel Web UI:

1. Click on Operation > Softkeys and XML > Top Keys

2. Select a top softkey.

3. In the Type field, select Favorite.

4. Repeat Steps 2 and 3 for any other softkeys you would like to configure as a Favorite softkey.

5. Click Save Settings.

Viewing and Changing Your Own Presence Information on the Phone

If a My Status softkey has been configured on your phone, the softkey will reflect your current presence state/status. On the 6867i and 6869i, the label and presence state indicator can be seen from the idle/home screen.

6869i Example

Presence Indicator

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

On the 6873i, in addition to the presence state indicator and the label, the My Status softkey will also display status text (either the default status text or the free text that has been entered in the UC-ONE desktop client).

6873i Example

Presence Indicator

Status Text/ Free Text

If you press the My Status softkey, a menu appears whereby you can select the presence state you want to present to your UC-ONE contacts as well as any status text or free text that has been defined using the UC-ONE desktop client, if applicable.

To change your presence status using the IP phone UI:

For the 6867i and 6869i:

1. Press the softkey configured with My Status functionality.

6869i Example

2. Use the 2 and 5 navigation keys to select the desired presence state/status.

3. Press the Save softkey.

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For the 6873i:

1. Press the softkey configured with My Status functionality.

2. Press the desired presence state/status.

3. Press the Save softkey.

Additional Information

Viewing and Dialing Favorite Contacts Using Your Favorite Softkeys

If you have configured Favorite softkeys, your UC-ONE contacts tagged as favorites will be populated to those softkeys and subsequently their presence information will be viewable on the idle/home screen.

Note: You cannot tag UC-ONE contacts as favorites using your phone. Favorites must be configured using your UC-ONE desktop client.

The Favorite softkeys display the same presence information as the My Status softkey, but for your favorite UC-ONE contacts. On the 6867i and 6869i, the names of your favorite contacts and their presence status indicators can be seen from the idle/home screen.

6869i Example

Favorite Softkeys

Presence Indicators

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

On the 6873i, in addition to the presence status indicators and the names, the Favorite softkeys will also display status text (either the default status text or the free text that has been entered in the UC-ONE desktop client by your favorite contacts).

Presence Indicator

Status Text/ Free Text

At any time, pressing a populated Favorite softkey will initiate a call to the respective UC-ONE contact using the contact’s Work Extension number. If a Work Extension number is not defined, the phone will dial out using the Work Phone number, then the Mobile Phone number, and then lastly the Personal Phone number (whichever is defined first based on the described order).

Using the Contacts List

The Contact List is a personal phone book that allows you to dial out quickly to any of your UC-ONE contacts as well as view all of your UC-ONE contacts’ presence information within one application. If you have organized your UC-ONE contacts into different groups and tagged contacts as favorites using the UC-ONE desktop client, the same organizational structure is reflected in your Contact List on your phone. You can also view more detailed information for each individual contact (e.g. defined names, work/home address, Email address) by accessing the contact’s Details screen. The Details screen also allows you to view and dial out to any additional phone numbers that a UC-ONE contact may have.

Notes:

1. The Contacts List is a read-only application. The UC-ONE desktop client must be

used if you would like to make any changes to your contacts or your Contact List (e.g. add/edit/delete groups, add/edit/delete contact, tag favorites, edit free text, upload avatar images, etc...).

2. Favorite contacts are denoted by the yellow star icon in the Contacts List.

3. The Display Name Order setting found in the Options menu under Directory >

Settings is applicable to the Contacts List. For example, setting the Display Name Order as "First Last" will display your contacts with their first name first and sort alphabetically using their first name. Setting the Display Name Order as "Last, First" will display your contacts with their last name first and sort alphabetically using their last name.

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Additional Information

To view your UC-ONE contacts’ presence information and call a contact using the Contacts List:

For the 6867i and 6869i:

1. Press the softkey configured with Contact List functionality.

6869i Example

2. Use the 2 and 5 navigation keys to select the desired group.

The avatars, names, presence state indicators, and presence status/free text for your

UC-ONE contacts assigned to the desired group are displayed in the right contact column.

3. With the desired group highlighted, press the 4 navigation key to move to the contact

column.

6869i Example

4. Use the 2 and 5 navigation keys to scroll through the list of contacts.

5. At any time, press the Dial softkey to initiate a call to the selected contact’s Work Extension

number. If a Work Extension number is not defined, the phone will dial out using the Work Phone number, then the Mobile Phone number, and then lastly the Personal Phone number (whichever is defined first based on the described order).

6. Press the Quit softkey to exit the Contacts List.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

For the 6873i:

1. Press the softkey configured with Contact List functionality.

2. In the left group column, press a group to view the contacts within the selected group.

The avatars, names, presence state indicators, and presence status/free text for your

UC-ONE contacts assigned to the desired group are displayed in the right contact column.

3. At any time, press a contact and press the Dial softkey to initiate a call to the selected contact’s Work Extension number. If a Work Extension number is not defined, the phone will dial out using the Work Phone number, then the Mobile Phone number, and then lastly the Personal Phone number (whichever is defined first based on the described order).

4. Press the Quit softkey to exit the Contacts List.

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Additional Information

To view your UC-ONE contacts’ detailed information and call a contact’s secondary phone number:

For the 6867i and 6869i:

1. Press the softkey configured with Contact List functionality.

6869i Example

2. Use the 2 and 5 navigation keys to select the desired group.

3. With the desired group highlighted, press the 4 navigation key to move to the contact

column.

6869i Example

4. Use the 2 and 5 navigation keys to scroll through the list of contacts.

5. Press 4 or the Details softkey to see more detailed information about the selected contact.

If available, the contact’s display name, first and last name, presence information, phone numbers, address, and Email address are displayed.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

6869i Example

6. To call the contact use the 2 and 5 navigation keys to scroll through the list of phone numbers and then press the Dial softkey to initiate a call to the selected phone number.

7. Press the Close softkey to exit the Details screen.

For the 6873i:

1. Press the softkey configured with Contact List functionality.

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Additional Information

2. In the left group column, press a group to view the contacts within the selected group and

then press a contact to select the desired contact.

3. Press the right arrow button or the Details softkey to display more detailed information about the selected contact. If available, the contact’s display name, first and last name, presence information, phone numbers, address, and Email address are displayed.

4. To call the contact, press the desired phone number and then press the Dial softkey to initiate a call to the selected phone number.

5. Press the Close softkey to exit the Details screen.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

ISSUES RESOLVED IN RELEASE 4.2.0 SP1

This section describes the issues resolved on the SIP phones in Release 4.2.0 SP1.

The following table provides the issue number and a brief description of each fix:

Note: Unless specifically indicated, the resolved issues below apply to the all the 6800 SIP phones.

ISSUE NUMBER DESCRIPTION

Configuration

ENH41934 6867i, 6869i, and 6873i: The reprogramming of hard key 6 (Hold key) for

the 6867i, 6869i, and 6873i and hard key 11 (Presence "i" key) for the 6867i and 6869i is now supported in Release 4.2.0 SP1. These keys can now be reprogrammed with any one of the phone’s softkey functions.

For details on how to reprogram the hard keys, refer to the 6800 Series

4.2.0 SP1 SIP Phone Administrator Guide.

ENH41987/CLN41990/ CLN41994

ENH42333 AES128-GCM-SHA256 and AES128-SHA256 high security cipher support

DEF42308 An issue was observed whereby the phone was not displaying the correct

SIP

DEF39896/CLN41533 When the phone received an INVITE with RTP AVP and SAVP, an issue

DEF40073 When using the phone with the Metaswitch call manager, pressing the

DEF40078 When a 183 Session Progress message changed the RTP target port or IP

DEF40208 In certain environments, the phone incorrectly reset the SRTP Rollover

R1, R2, and R3 GlobalSign root certificates have now been added to the SIP phones in Release 4.2.0 SP1.

for SIP messaging and HTTPS services has now been implemented in Release 4.2.0 SP1.

time when the time zone on the phone was configured as LT-Vilnius (i.e. Vilnius, Lithuania). This issue has been corrected.

was observed whereby the phone did not use SRTP even if SRTP Preferred was selected. This issue has been fixed.

enhanced call park (i.e. BLFXfer) key while a secondary call was on hold did not retrieve the previously parked call as was expected. This issue has been fixed.

address via SDP, the RTP DSCP value was incorrectly being changed to 0 and therefore being omitted from the RTP stream. This issue has been resolved.

Counter (RoC) to zero when attempting to retrieve a held call on one line while on an active call on another line. This issue has been corrected.

DEF40404 An intermittent stability issue was observed when a user answered an

incoming call after performing a direct transfer of a previous call to a BroadSoft-based voicemail system. This issue has been resolved.

DEF41620 When an SCA line received an incoming call, the value of remote party’s

name and number were being taken from the "appearance-uri" in the NOTIFY "alerting" field. This issue has been corrected and the phone now correctly uses the relevant information from the INVITE From header in such scenarios.

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Issues Resolved in Release 4.2.0 SP1

ISSUE NUMBER DESCRIPTION

DEF41889 When using the active VoIP recording feature, an issue was observed

whereby the recording call INVITE was rejected if the "sip whitelist" parameter was enabled even when the recording server IP address was specified in the applicable configuration parameter. This issue has been fixed.

DEF41915/CLN41931 When using the phone with the Metaswitch call manager an intermittent

stability issue was observed when a user was attempting to initiate a direct transfer. This issue has been resolved.

ENH40712 6867i and 6869i: An enhancement has been implemented in Release 4.2.0

SP1 whereby users are now able to navigate to the Directory search bar by pressing the up navigation key when on the right column (i.e. contact’s number column when only the Local Directory is being used and contacts column when the Directory is using one or more external sources).

ENH41105 6873i: In Release 4.2.0 SP1, when the on-screen keyboard is displayed,

touching an unused part of the active area (e.g. the status bar) will automatically hide the on-screen keyboard. Alternatively, users can still touch the Hide Keyboard button.

ENH41214 When dialing in live dial mode, the audible DTMF tones for the dialpad keys

pressed were at times not synchronized with the key presses. This issue has been corrected.

DEF29754 6867i, 6869i, and 6873i: When using the phone with the MiVoice 5000 call

manager the TLS/SRTP encryption icon was not being displayed in certain conference scenarios when the TLS protocol was being used. This issue has been fixed.

DEF39822 Users were unable to transfer a call to a dialpad speeddial entry. This issue

has been corrected and users are now able to select a dialpad speeddial entry as a transfer recipient by pressing and holding the respective dialpad key after pressing the Transfer key or Xfer softkey.

DEF41050 6863i and 6865i: Diversion information was not being displayed on the

phone when performing an outgoing call to a party who had call diversion enabled. This issue has been fixed.

DEF41888 An issue was observed whereby BLF ring splashes were not being played

if the global ring tone was changed to Tone 6 on the phone. This issue has been corrected.

DEF42296 When in the process of dialing a number using pre-dial mode, if a NOTIFY

message requesting to update the Message Waiting Indicator (MWI) status was received by the phone, the numbers entered were incorrectly cleared from the display. This issue has been resolved.

Audio

ENH41916 An issue was observed in a particular environment whereby one-way audio

occurred when the SRTP RoC did not reset to zero. For this specific case, defining the "srtp loose roc" parameter as "1" resolves this issue.

ENH41923 6869i: To improve audio quality, enhancements have been made in

Release 4.2.0 SP1 to the 6869i SIP phone’s speakerphone equalization filters, volume settings, and other audio-related parameters.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

ISSUE NUMBER DESCRIPTION

DEF41407 An issue was observed whereby the phone would mute the handset when

a BLF-monitored extension received a call if the phone was configured to play a BLF ring splash during an active call. This issue has been corrected.

DEF41475 When using the phone with the MiVoice MX-ONE call manager, if the

phone was configured to use asymmetric RTP ports, one-way audio could be observed after a call was held and then retrieved. This issue has been resolved.

DEF41839 When the phone was configured to play a custom ring tone, if an incoming

call was answered immediately (e.g. within one second of the phone ringing), one-way audio could, at times, be observed. This issue has been fixed.

Network

ENH35605/ENH41831 Multiple DCHP server support was not functioning as expected in previous

releases. This issue has been corrected and the phones can now receive messages (specifically messages related to Options 43, 66, 159, and 160) from multiple DHCP servers. Additionally, DHCP-related tasks are now logged in the phone’s syslog, allowing Administrators the ability to monitor and debug the DHCP process.

Note: If the DHCP servers do not have any of the Options (43, 66, 159, and

160) configured, the phone’s boot up process will increase by up to six seconds.

DEF41804 In certain network environments with very short DHCP lease times and

when using the phone with the Metaswitch call manager, an issue was observed whereby the phone would lose registration intermittently. This issue has been resolved.

DEF41904 An issue was observed whereby a phone with 802.1x certificates

downloaded previously did not attempt 802.1x authentication after a reboot if the 802.1x certificates were not available on the configuration server. This issue has been corrected.

DEF41482/DEF41721/ CLN41587

Troubleshooting

ENH41926 A reboot logging feature was introduced in a previous release whereby

XML

DEF40546 Configuration of the custom ringtone feature using the XML API was not

DEF41073 6867i and 6869i: An issue was observed whereby if the phone was in an

Changes have been implemented in Release 4.2.0 SP1 to improve security robustness.

information regarding phone reboots were added to a reboot.log file and viewable on the System Messages section of the Troubleshooting menu through the phone’s Web UI.

In Release 4.2.0 SP1, for purposes of clarity, the AutoResync::NeedResync and AutoResync::Timeout reboot codes have been renamed to AutoResync::ForceResync and AutoResync::TimeForResync respectively.

functioning correctly in previous releases. This issue has been resolved.

XML FormattedTextScreen or InputScreen and the Lockin parameter was defined as "yes", users were still able to navigate to the Options menu by pressing the Options button. This issue has been fixed.

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Issues Resolved in Release 4.2.0 SP1

ISSUE NUMBER DESCRIPTION

DEF41697 6867i and 6869i: After initiating a call using a specific XML-based directory

application, the phone became unresponsive if the user tried to terminate an unanswered call. This issue has been corrected.

Miscellaneous

DEF42071 M685i: An intermittent stability issue was observed when a softkey on the

M685i Expansion Module was repeatedly pressed. This issue has been fixed.

DEF42378/CLN42413 6867i and 6869i: An issue was observed whereby the phone would not boot

properly if the default screen language was set as Russian and the configuration server was unavailable while the phone was rebooting. This issue has been resolved.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

CONTACTING MITEL SUPPORT

If you have read this release note, and consulted the Troubleshooting section of your phone model’s manual and still have problems, please contact Mitel Support via one of these methods:

North America

• Toll Free at 1-800-574-1611

• Online at http://www.mitel.com/content/mitel-technical-support

Outside North America

Please contact your regional Mitel Technical Support.

Page 75

Appendix A - Feature Alignment With Previous Software Releases

APPENDIX A - FEATURE ALIGNMENT WITH PREVIOUS SOFTWARE RELEASES

This Appendix provides information on features introduced in software releases (i.e. 4.0.0 and

4.1.0 Service Packs and Hot Fixes) made available between Release 4.2.0 and Release 4.2.0

SP1. These features have been ported to Release 4.2.0 SP1 to ensure all the major features from previous releases are available in the latest software release.

The table below provides a brief summary of the feature, SIP phone model applicability, references to any applicable documents that readers can refer to for more information, and a note detailing the release version in which the feature was originally introduced.

FEATURE DESCRIPTION

Configuration Features

Configurable Key Positioning of BLF/List Targets

(For Administrators and Users)

BLF Action URI Feature

(For Administrators)

Administrators and users can manually configure the programmable key/softkey positioning of BLF/List targets on their phones. In addition to allowing users the ability to control the key placement of the BLF/List targets, this feature also ensures the order of targets does not shift due to lost or partially received BLF/List NOTIFY data packets.

*Applicable to the 6865i, 6867i, 6869i, and 6873i.

For more information, refer to the 6800 Series 4.2.0 SP1 SIP Phone Administrator Guide.

Note: Originally implemented in Release 4.1.0 SP2.

The Action URI feature in has been expanded to support BLF XML events. With the BLF Action URI feature enabled, when a configured BLF or BLF/Xfer key is pressed, the phone checks to see if the event has an Action URI configured. If the phones finds a URI defined, any variables configured are replaced with the value of the appropriate variable. After all of the variables are bound, the phone executes an HTTP GET on the URI.

*Applicable to the 6865i, 6867i, 6869i, and 6873i.

For more information, refer to the 6800 Series 4.2.0 SP1 SIP Phone Administrator Guide.

Note: Originally implemented in Release 4.1.0 SP2.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

FEATURE DESCRIPTION

TLS 1.1 and TLS 1.2 Support

(For Administrators)

SHA-2 Certificate Support

(For Administrators)

User Agent Computer Supported Telecommunications Applications (uaCSTA) Support

(For Administrators)

The 6800 Series SIP phones support TLS 1.1 and TLS 1.2. TLS is a protocol that ensures privacy between communicating applications and their users on the Internet. When a server and client communicate, TLS ensures that no third party may eavesdrop or tamper with any message. These updated versions introduce added security enhancements including (in TLS 1.2) the use of SHA-2 cryptographic hash functions.

*Applicable to all SIP phone models.

For more information, refer to the 6800 Series 4.2.0 SP1 SIP Phone Administrator Guide.

Note: Originally implemented in Release 4.1.0 SP3.

The SIP phones support the validation of Comodo, GeoTrust, GlobalSign, GoDaddy, Thawte, Symantec, and VeriSign SHA-2 certificates.

*Applicable to all SIP phone models.

For more information, refer to the 6800 Series 4.2.0 SP1 SIP Phone Administrator Guide.

Note: Originally implemented in Release 4.1.0 SP3.

uaCSTA support is available for the phones in Release 4.2.0 SP1. uaCSTA refers to the mechanism of transporting CSTA XML messages over a SIP session allowing for compatibility with SIP phone user agents.

*Applicable to all SIP phone models.

BroadSoft BroadWorks Xsi SIP Authentication

(For Administrators)

For more information, refer to the 6800 Series 4.2.0 SP1 SIP Phone Administrator Guide.

Note: Originally implemented in Release 4.1.0 SP2.

Xsi authentication can be automated by using users’ SIP credentials. By enabling the “xsi allow sip authentication” parameter and defining the “sip xsi user name”, the phone will send the configured BroadWorks Xsi user name along with the SIP authentication user name and password to authenticate the Xsi account. Users will not need to manually enter a separate user name or password to use the Xsi-related features and services.

*Applicable to all SIP phone models.

For more information, refer to the 6800 Series 4.2.0 SP1 SIP Phone Administrator Guide.

Note: Originally implemented in Release 4.1.0 SP2.

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Appendix A - Feature Alignment With Previous Software Releases

FEATURE DESCRIPTION

Interoperability Support for Joining/Unjoining BroadSoft BroadWorks Xsi Call Centers

(For Administrators and Users)

Configurable Removal of the “Drop” Softkey

(For Administrators)

Conference/Transfer Live Dial Mode Feature Enhancement

(For Administrators)

Release 4.2.0 SP1 includes interoperability support for joining and unjoining BroadSoft BroadWorks call centers using the BroadSoft BroadWorks Xsi API. By configuring Xsi functionality as well as a call center key, users are able to press the key to toggle between joining and unjoining the respective call center.

*Applicable to all SIP phone models.

For more information, refer to the 6800 Series 4.2.0 SP1 SIP Phone Administrator Guide.

Note: Originally implemented in Release 4.1.0 SP3.

Administrators have the ability in Release 4.2.0 SP1 to globally remove the contextual Drop softkey that is displayed when on any active call.

* Applicable to the 6867i, 6869i, and 6873i.

For more information, refer to the 6800 Series 4.2.0 SP1 SIP Phone Administrator Guide.

Note: Originally implemented in Release 4.1.0 SP2.

The "confxfer live dial" parameter has been augmented to provide greater flexibility. An additional value is now available that enables live dial mode in conference and transfer scenarios, but does not match the number to the local dial plan.

*Applicable to all SIP phone models.

SIP Features

UAC Session Refresh Support

(For Administrators)

For more information, refer to the 6800 Series 4.2.0 SP1 SIP Phone Administrator Guide.

Note: Originally implemented in Release 4.0.0 SP4 HF6.

With certain networks, a Session Refresh is required to be performed by the User Agent Client (UAC). To accommodate this, a new configuration parameter “sip force uac session refresh” has been introduced.

When the parameter is enabled and an incoming initial INVITE with a Session-Expires header with no refresher parameter is received, the Session-Expires header and the refresher=uac parameter are added to the 200 OK response, ensuring the refresh is performed by the call initiator.

*Applicable to all SIP phone models.

For more information, refer to the 6800 Series 4.2.0 SP1 SIP Phone Administrator Guide.

Note: Originally implemented in Release 4.1.0 SP3.

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Mitel 6800 Series SIP Phones 4.2.0 SP1 Release Notes

FEATURE DESCRIPTION

UI Features

UI Enhancements for Failed Call-on-Hold Retrieval Scenarios

(For Users)

XML Features

Addition of AastraIPPhoneExecute “Launch” XML Commands

(For XML Developers)

When an attempt to retrieve a call on hold fails (e.g. due to a network or server issue), the SIP phones now display an error message on screen. Users are also able to terminate a call on hold by pressing the Goodbye key in certain call-on-hold scenarios.

*Applicable to all SIP phone models.

For more information, refer to the respective model’s SIP Phone User Guide.

Note: Originally implemented in Release 4.0.0 SP4 HF5.

The following new commands for the AastraIPPhoneExecute object have been implemented in Release 4.2.0 SP1:

• LaunchDirectory

• LaunchCallersList

• LaunchRedialList

• LaunchServices (6863i/6865i only) *Applicable to all SIP phone models.

For more information, refer to the Development Guide, XML API for Mitel SIP Phones.

Note: Originally implemented in Release 4.1.0 SP2.

Page 79

Mitel 6863i, 6867i, 6869i, 6879i, 6865i Release Notes

Specifications and Main Features

Frequently Asked Questions

User Manual