Mitel 6735i, 6737i User Manual

Mitel 6735i and 6737i SIP Phones

RN-001037-03 REV27

3.3.1 SERVICE PACK 4 HOT FIX 4 RELEASE NOTES

NOTICE

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6735i and 6737i SIP Phones 3.3.1 SP4 HF4 Release Notes

RN-001037-03 REV27 - August 2015

®,™ Trademark of Mitel Networks Corporation

© Copyright 2015, Mitel Networks Corporation

All rights reserved

Table of Contents

iii

About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Release Notes Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Release Content Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Hardware Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Bootloader Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

New Features in Release 3.3.1 SP4 HF4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Configuration Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Default HTTPS Client Method Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Configuration Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Default HTTPS Client Method Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Issues Resolved in Release 3.3.1 SP4 HF4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Contacting Mitel Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Mitel 6735i and 6737i SIP Phones 3.3.1 SP4 HF4 Release Notes

1

ABOUT THIS DOCUMENT

This document provides details on new features and/or issues resolved for the Mitel 6735i and
6737i SIP phones for Release 3.3.1 Service Pack (SP) 4 Hot Fix (HF) 4.

Note: This release applies to the phone models mentioned above only.

For more detailed information about features associated with each phone, and for information
on how to use the phones, see your model-specific SIP Phone Installation Guide and the SIP

Phone User Guide. For detailed information about more advanced features, see the Mitel SIP
Phones Administrator Guide and/or the Development Guide XML API For Mitel SIP Phones.

RELEASE NOTES TOPICS

Topics in these release notes include:

• General Information

• New Features in Release 3.3.1 SP4 HF4

• Additional Information

• Issues Resolved in Release 3.3.1 SP4 HF4

• Contacting Mitel Support

GENERAL INFORMATION

RELEASE CONTENT INFORMATION

This document provides release content information on the Mitel 6735i and 6737i SIP phone firmware.

MODEL RELEASE NAME RELEASE VERSION RELEASE FILENAME RELEASE DATE

6735i Generic SIP 3.3.1 SP4 HF4 FC-001362-01-REV11 June 2015

6737i Generic SIP 3.3.1 SP4 HF4 FC-001363-01-REV11 June 2015

HARDWARE SUPPORTED

This release of firmware is compatible with the following Mitel SIP portfolio products:

• 6735i

• 6737i

BOOTLOADER REQUIREMENTS

This release of firmware is compatible with the following Mitel SIP portfolio product bootloader
versions:

• 6735i: Boot2 1.0.0.0 or higher

• 6737i: Boot2 1.0.0.0 or higher

New Features in Release 3.3.1 SP4 HF4

2

NEW FEATURES IN RELEASE 3.3.1 SP4 HF4

This section provides the new features in SIP Phone Release 3.3.1 SP4 HF4. The following
table summarizes each new feature and provides a link to more information within this release
note. Each feature also specifies whether it affects the Administrator, the User, or the XML
Developer.

This table may also provide the documentation location of features that have already been
documented in Mitel’s documentation suite. Refer to those documents for more information
about the applicable feature.

FEATURE DESCRIPTION

Configuration Features

Default HTTPS Client Method
Update

(For Administrators)

An update has been implemented with regards to the default
HTTPS client method used by the phone when communicating
the HTTPS server. By default in Release 3.3.1 SP4 HF4, the
phone will initially attempt to communicate using TLS 1.0. If the
TLS protocol is rejected, the phone will automatically switch to the
SSL 3.0 protocol.

*New for both phones.

Mitel 6735i and 6737i SIP Phones 3.3.1 SP4 HF4 Release Notes

3

ADDITIONAL INFORMATION

CONFIGURATION FEATURES

DEFAULT HTTPS CLIENT METHOD UPDATE

An update has been implemented with regards to the default HTTPS client method used by
the phone when communicating the HTTPS server. In previous releases, the following two
options were available:

• SSL 3.0 (default) - SSL 3.0 is a commonly-used protocol for managing the security of
message transmission on the Internet.

• TLS 1.0 - TLS 1.0 is a protocol that ensures privacy between communicating applications
and their users on the Internet. TLS is the successor to SSL.

By default in Release 3.3.1 SP4 HF4, the phone will initially attempt to communicate using TLS

1.0. If the TLS protocol is rejected, the phone will automatically switch to the SSL 3.0 protocol.

Administrators can configure the HTTPS client method through the phone’s native UI, Web UI,
or by defining the "https client method" in the configuration files. Options now include:

• TLS Preferred (default)

• SSL 3.0

•TLS 1.0

Configuring the HTTPS Client Method Using the SIP Phone UI

1. Press on the phone to enter the Options List.

2. Select Administrator Menu.

3. Enter the Administrator password using the keypad. Default is “22222”.

4. Select Configuration Server.

5. Select HTTPS.

6. Select HTTPS Client Method.

7. Select a client method to use for HTTPS. Valid values are:

• TLS Preferred (default)

• SSL 3.0

• TLS 1.0

8. Press Done to save the changes.

Additional Information

4

Configuring the HTTPS Client Method Using the Mitel Web UI

Use the following procedure to configure the HTTPS client method using the Mitel Web UI:

1. Click on Advanced Settings->Network->HTTPS Settings.

2. Select an HTTPS client method to use from the HTTPS Client Method field. Valid values

are:

• TLS Preferred (default)

• SSL 3.0

• TLS 1.0

3. Click Save Settings to save your settings.

Configuring the HTTPS Client Method Using the Configuration Files

Use the following parameter to configure the HTTPS client method using the configuration files:

PARAMETER –

https client method

DESCRIPTION Defines the security method that the client advertises to the server

FORMAT Alphanumeric characters

DEFAULT VALUE TLS Preferred

RANGE TLS 1.0

EXAMPLE https client method: TLS 1.0

CONFIGURATION FILES

startup.cfg, <model>.cfg, <mac>.cfg

during the Secure Socket Layer (SSL) handshake. Available options
are:

• TLS 1.0 - The phone will attempt to communicate using TLS 1.0.
TLS 1.0 is a protocol that ensures privacy between
communicating applications and their users on the Internet. TLS
is the successor to SSL.

• SSL 3.0 - The phone will attempt to communicate using SSL 3.0.
SSL 3.0 is a commonly-used protocol for managing the security of
a message transmission on the Internet.

• TLS Preferred - The phone will initially attempt to communicate
using TLS 1.0. If the TLS protocol is rejected, the phone will
automatically switch to the SSL 3.0 protocol.

SSL 3.0

TLS Preferred

Mitel 6735i and 6737i SIP Phones 3.3.1 SP4 HF4 Release Notes

5

ISSUES RESOLVED IN RELEASE 3.3.1 SP4 HF4

This section describes the issues resolved on the SIP phones in Release 3.3.1 SP4 HF4.

The following table provides the issue number and a brief description of each fix:

Note: Unless specifically indicated, the resolved issues below apply to both the 6735i
and 6737i SIP phones.

ISSUE NUMBER DESCRIPTION OF FIX

Configuration

DEF38903/CLN39835 The TLS persistent connection keep alive retry timeout was observed to be

exponential instead of periodic resulting in issues when network
interruptions occurred. These issues have been fixed.

DEF39672/CLN33203 Previously, softkeys configured as “Empty” were not configurable as speed

dial keys using the “press-and-hold” feature. This has been resolved and
users can now edit softkeys configured as “Empty” for use as a speed dial
key by pressing the respective softkey button on the phone.

DEF40154 An issue was observed in certain scenarios, whereby upon resync, the

phone would attempt to download configuration files from the defined
firmware server instead of the defined configuration server. This issue has
been corrected.

SIP

DEF39762/CLN40083 When making a call to a source that did not support RTP Control Protocol

Extended Reports (RTCP-XR), the Round Trip Delay (RTD) metric
provided in the SIP PUBLISH to the RTCP summary report collector was
found to be inaccurate. This issue has been corrected.

DEF39846 An isolated issue was observed whereby immediately after placing a call on

hold, placing the handset on the cradle caused the call to terminate. In
these isolated cases, defining the "delayed hold allowed" parameter to "1"
in the configuration files resolved this issue.

DEF40118/CLN40119 Intermittent stability issues were observed on the phones when processing

IPv6 traffic. These issues have been fixed.

Audio

DEF39471

DEF39848

6737i: When using the phones with the Metaswitch call manager, an issue
was observed whereby the phone would stop sending and receiving audio
after retrieving a call on hold. This issue has been resolved.

When using the phones with the MiVoice Office 400, if a call that was
transferred from a PSTN was received by the phone and the user
attempted to further transfer the call but aborted the attempted transfer, no
audio could be heard when the initial call was retrieved. This issue has
been corrected.

Issues Resolved in Release 3.3.1 SP4 HF4

6

ISSUE NUMBER DESCRIPTION OF FIX

Troubleshooting

ENH40111/CLN40140 When the phone is configured to automatically send a crash log to a

pre-defined server, the date and time in the filename of the log now refers
to the date and time of the crash, not the date and time of when the file was
uploaded. Additionally, the crash log file is now sent compressed (gzip file
format) along with a summary.log file containing details of the last 10 error
messages generated by the phone’s modules during startup.

Mitel 6735i and 6737i SIP Phones 3.3.1 SP4 HF4 Release Notes

7

CONTACTING MITEL SUPPORT

If you have read this release note, and consulted the Troubleshooting section of your phone
model’s manual and still have problems, please contact Mitel Support via one of these methods:

North America

• Toll Free at 1-800-574-1611

• Online at http://www.mitel.com/content/mitel-technical-support

Outside North America

Please contact your regional Mitel Technical Support.