Mitel 6510 UMS INSTALLATION INSTRUCTIONS

MSS INSTALLATION GUIDE Draft

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

6510 Unified Messaging MSS Installation Guide

Release 1.1 November 2002

TRADEMARKS

MITEL and Mitel Networks are trademarks of Mitel Networks Corporation.

MS-DOS is a registered trademark of Microsoft Corporation.

Other brands and their products are trademarks or registered trademarks of their respective holders and should be noted as such.

Table of Contents

About This Guide 7

Document Overview 8 Intended Audience 8 Before You Begin 8 Conventions 8 Contacting Mitel Networks

™ 9

CHAPTER 1

MSS Installation 11

MSMQ Overview 12

Installing MSMQ 12

NT 4.0 Network Requirements for MSMQ 13 MSMQ 1.0 Server Requirements 13 Connectivity Requirements 13 Ensuring Optimal Performance 14

Overview of the Installation Procedure for MSMQ Server 1.0 15

Installing SQL 7.0 for MSMQ 1.0 server 15 Installing the MSMQ Server 1.0 Overview 19 Installing MSMQ Server (PEC) 1.0 20 Installing MSMQ 1.0 Client on Windows NT 4.0 23 Installing MSMQ 2.0 Client on Windows 2000 Professional

for MSMQ server 1.0 25 Using the MSMQ Explorer 26 Installing MSMQ 2.0 in a Windows 2000 Network 27 Installing MSMQ 2.0 Server 28

Verifying the Installation of MSMQ on Windows 2000 30

Installing MSMQ 2.0 Client 31

Verifying MSMQ Client on Windows 2000 33 Testing for MSMQ Connectivity 33

Installing Microsoft IIS5 35

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Table of Contents

CHAPTER 2 MSS Installation and Configuration 37

Understanding MSS 38 Using a Centralized Queue Server 38 Installing the MSS Server 40 Installing the MSS Connector for Exchange 5.5 41 Installing MSS Connector for Exchange 2000 44 Installing MSS Connector for Lotus Notes 47 Installing the RIM MSS Connector 49

Specifying the MSS Service Rights 52 Specifying the MSS Connector Rights (Exchange 5.5) 55 Specifying the MSS Connector Rights (Exchange 2000) 56

Enabling the MSS Voice Mail Connector 58 Managing the Synchronization Schema 59

Selecting the MSS Server 61 Changing the Log Level 61 Specifying the Log Files 62 Stopping the MSS Service 62 Changing Memory and Disk Space 62 Specifying the Refresh Rate 63

Maintaining the Client’s Property Page 64

Registering a New MSS Client 64 Disconnecting an Existing MSS Client 66 Unregistering a MSS Client 67 Managing the Client User’s Operations 67 Pushing MSS Client Message Queue 70 Refreshing the Page 70

Maintaining the Databases Property Page 71

Creating new MSS administration System Database 71 Viewing Database Statistics and Status 72 Compacting the MSS System Database 73 Creating a Daily Compacting Schedule 74 Creating a Weekly Schedule 75 Creating a Monthly Schedule 76

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Table of Contents

Refreshing the Page 76 Specifying the Import Users Property Page 76 Editing Users Through Exchange Administration 78

Installing MSS Connector Client-Side Extension 80 Configuring the MSS Connector for Lotus Client Extension 81 Lotus Domino Settings Configuration 82 Understanding the RIMMSS Connector 95 Configuring the RIMMSS Connector 95 Configuring the RIMMSS Software 97 Binding a Wireless User with the 6510 UM and Messaging Server 99

Unbinding a User 99

Installing MSS Connector on the Blackberry Device 100 Uninstalling the MSS Server and Connector 100

Uninstalling the MSS Server 101 Uninstalling MSS Exchange 5.5 Connector 101 Uninstalling MSS Exchange 2000 Connector 102 Uninstalling the Lotus Notes Connector 103 Uninstalling RIMMSS Connector for Blackberry Wireless Devices 104

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Table of Contents

6 6510 UM MSS Installation Guide

About This Guide

In This Chapter...

Document Overview on page 8 Intended Audience on page 8 Before You Begin on page 8 Conventions on page 8 Contacting Mitel Networks on page 9

6510 UM MSS Installation Guide 7

About This Guide

Document Overview

This guide provides detailed instructions on installing the 6510 Unified Messaging (UM) MSS software.

Note: Some screen captures in this document may not reflect the Mitel Networks™ 6510 UM software exactly. All screens will be updated in the next release of the 6510 UM documentation.

Intended Audience

This guide is intended for anyone responsible for installing and maintaining the 6510 Unified Messaging MSS software, including IT Administrators.

Before You Begin

Before you begin, ensure that you have fulfilled both the hardware and software requirements.

Conventions

This guide contains three types of help:

Note: Contains additional information about the task you are performing

Hint: Contains an alternative method of performing the task or offers a

solution if you run into a problem.

Caution:Information that alerts you to potential loss of data or

potential damage to an application, system, or device.

Warning:Information that alerts you to potential personal injury.

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About This Guide

Contacting Mitel Networks

Mitel Networks Corporation

350 Legget Drive

Ottawa, ON K2K 2W7

Tel: 613-592-2122

Fax: 613-592-4784

www.mitel.com

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About This Guide

10 6510 UM MSS Installation Guide

CHAPTER 1 MSS Installation

In This Chapter...

MSMQ Overview on page 12 Installing MSMQ on page 12 Installing SQL 7.0 for MSMQ 1.0 server on page 15 Installing MSMQ Server (PEC) 1.0 on page 20 Installing MSMQ 1.0 Client on Windows NT 4.0 on page 23 Installing MSMQ 2.0 Client on Windows 2000 Professional for

MSMQ server 1.0 on page 25 Using the MSMQ Explorer on page 26 Installing MSMQ 2.0 in a Windows 2000 Network on page 27 Installing MSMQ 2.0 Server on page 28 Installing MSMQ 2.0 Client on page 31 Installing Microsoft IIS5 on page 35

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MSMQ Overview

MSMQ software uses a centralized queue server (Primary Enterprise Controller or PEC) and a set of MSMQ clients. There are two types of clients— dependent and independent—but only independent clients might be used with MSS.

MSS software runs under both Windows NT 4.0 and Windows 2000 platforms. Due to using MSMQ, you must install and configure TCP/IP services on each machine that runs MSS software. All machines should be configured to use

DNS name resolution.

Many distributed applications need the ability to handle delays between a request and a response. This is because all the steps of a distributed application process may not need to or cannot be completed at one time. Microsoft Message Queuing (MMQ) allows applications to use components that communicate with one another using queued messages. Like e-mail messages that sit in an inbox, messages can exist on dissimilar systems that may not even be directly communicating with each another.

Installing MSMQ

The following steps are required to install MSMQ:

1. For an NT 4.0 network, install MSMQ 1.x on a network domain controller (Windows NT4).

2. For a Windows 2000 network, install MSMQ 2.0 server on a network domain controller (Windows 2000).

3. Install MSMQ as an independent client on your Exchange server.

4. Connect the VM Server to the domain, then install MSMQ on the 6510 UM system.

5. Typically, the MSS server and MSMQ primary enterprise controller executed (PEC), should be on the same computer, that belongs to some Windows NT domain or acts as a PDC or BDC for domain.

6. Messaging servers and MSS connectors can be executed on computers that belong to same domain as computer that runs MSS server. Each machine that has MSS connector installed should run MSMQ independent client connected to MSMQ primary enterprise controller (see explanation below).

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7. Make sure that computers that are supposed to run MSS server or MSS connectors have Windows NT Server 4.0 / Windows 2000 Server or NT 4.0 workstation/ 2000 professional is installed and configured. Each computer should belong the same Windows domain.

Warning: You will need Administrator rights for the domain in order to

install MSMQ and the MSS software

The IP of the Server must be static.

NT 4.0 Network Requirements for MSMQ

There are four components required to run MSMQ on an NT 4.0 Network:

1. SQL 7.0

2. MSMQ Server

3. MSMQ 1.0 Client on Windows NT 4.0

4. MSMQ 2.0 Client on Windows 2000

MSMQ 1.0 Server Requirements

The following servers are used by MSMQ:

1. PEC

2. PSCs

3. BSCs

4. MSMQ routing servers

Connectivity Requirements

The following requirements must be met for correct connectivity:

1. Each MSMQ controller server must meet the connectivity requirements of the enterprise.

2. PSCs (and the PEC) must share a CN with every other PSC.

3. BSCs must share a CN with the PSCs or the PEC they back up.

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MSS Installation and Configuration

4. Every MSMQ independent client and MSMQ routing server must share a CN with at least one PSC/PEC or BSC within its own site.

Ensuring Optimal Performance

To ensure optimal performance, do not install MSMQ servers on a primary domain controller (PDC) or a backup domain controller (BDC) . PDCs and BDCs maintain and replicate the network accounts database and perform network login authentications, which are resource-intensive tasks.

If you have a very small network in which account information rarely changes, and in which users do not log on and off frequently, you can use the same server as both a domain controller and an MSMQ server.

Note: MSMQ controller servers PEC, PSCs, and BSCs) use a SQL Server

version 7.0 database to store the MQIS.

Specifying MSMQ Controller Server Computer Names

To ensure that SQL installs correctly, the MSMQ controller server’s computer name must be a valid SQL identifier, with the first character of the computer name being a letter or an underscore. Characters following the first character can include letters, numbers, or the symbols -, #, $, or _. However, no embedded spaces are allowed.

If your computer name contains a hyphen, the SQL Server Setup will display a warning message stating that the computer name is not valid. If characters that SQL does not recognize are used in the computer name, you must rename the computer before installing MSMQ or SQL Server. For directions on renaming computers, refer to the Windows NT online Help.

If the renamed computer is a member of a Windows NT Server domain, contact your network administrator to have the new computer name added to the domain.

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Overview of the Installation Procedure for MSMQ Server 1.0

Perform the following steps to install MSMQ Server 1.0:

1. Install NT 4.0 server use standard install.

2. Ap p ly se rvice pack 3.0.

3. Install service pack 4.0 or higher .

4. Install Microsoft IE4.01 or higher.

5. Install SQL 7.0. Make sure the following registry key exists before proceeding:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSQLServer\Setup"SQLPath"="C:\MSSQL"

6. From the NT4.0 option pack disk, install MSMQ as a PEC.

7. Use Explore to ping MSMQ to verify it is working.

8. Ap p ly NT 4.0 se rvice pa ck 4. 0 or hi ghe r.

Installing SQL 7.0 for MSMQ 1.0 server

You must have both Service Pack 5 and IE 4 to install SQL 7.0. You will install SQL on the same machine that you plan to install the MSMQ1.0 server software on. MSMQ users the SQL database to store event queues in the network.

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MSS Installation and Configuration

 To install SQL 7.0

1. Insert the Windows NT 4.0 Option Pack CD into the CD-ROM drive. The Welcome screen appears.

2. Double-click Select SQL Server 7.0 Components. The Install SQL Server 7.0 Components dialog appears.

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3. Double-click Database Server - Desktop Edition. The Select Install Method dialog appears.

4. Select Local install – Install to the Local Machine, then click Next. The Welcome dialog appears.

5. Click Next. The Software License Agreement dialog appears.

6. Click Yes. The User Information dialog appears.

7. In the Name field, enter the user’s name

8. In the Company field, enter the company name and click Next. The Setup Type screen appears.

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9. Click on Typical Installation, leaving the destination folders as their default settings and click Next. The Services Accounts dialog appears.

10.Select Use the same account for each service. Auto start SQL Server Service.

11.In the Service Settings, select Use the Local System account as the service setting and click Next. The Start Copying Files dialog appears.

12.Click Next. The Setup process begins. After the Setup process completes, the Setup Complete dialog appears. Click Finish, then restart the computer.

Once the SQL server installation is complete you can now proceed to install MSMQ server 1.0

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Installing the MSMQ Server 1.0 Overview

The Microsoft Message Queue (MSMQ) server is installed as part of the Windows NT 4.0 Option Pack installation. When the MSMQ is selected, it inserts configuration dialog boxes both before and after the Option Pack file copying process. If you elected to install the Microsoft Message Queue server, the MSMQ Setup dialog box appears and prompts you to choose the MSMQ server or client component to install. By default, the Primary Enterprise Controller (PEC) option is selected, with the PEC containing the master copy of the MSMQ Information Store.

Note: For an enterprise network, a Primary Enterprise Controller is

required in order for other MSMQ servers or clients to be installed.

In addition to the Primary Enterprise Controller option, the Message Queue server dialog box enables you to select six other options, specifically:

Option Function

Primary Site Controller (PSC) A primary site controller is required at each

site.

Backup Site Controller (BSC) Backup site controllers are not required, but

are recommended for failure recovery.

Routing Server A routing server provides routing, store and

forward services, and remote message store

Independent Client Independent clients contain their own

message stores, and can send or receive messages

Dependent Client Dependent clients require an active network

connection and do not contain their own message stores.

RAS Connectivity Service The RAS connectivity service enables remote

clients to use MSMQ message services.

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Note: If this is the first MSMQ installation on the network, you must

select the Primary Enterprise Controller option. Otherwise, choose the type of MSMQ installation you want to perform.

Installing MSMQ Server (PEC) 1.0

The Primary Enterprise Controller (PEC) is another term for the MSMQ server. A complete MSMQ install is called an Enterprise, and the assigned server is the main controller or PEC.

Note: Before you start, make sure that Windows NT Server 4.0 is

installed and configured.

 To install MSMQ Server

1. Insert the Windows NT 4.0 Option Pack CD into the CD-ROM drive. In a few seconds, the Welcome dialog appears.

2. Click Next. The End User License Agreement dialog appears.

3. Click Accept, then Next. The following dialog appears.

4. Click Custom. The Select Components dialog appears.

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5. Click Next. The Server Type dialog appears.

6. Select Primary Enterprise Controller (PEC) and click Continue. The Information Server Database on SQL Server dialog appears.

7. Use the default options for MSMQ database and click Continue. The New Enterprise dialog appears.

8. In the Enterprise Name field, enter the Enterprise name for MSMQ Enterprise and click Continue. The New Connected Network dialog appears.

9. In the Connected Network Name field, enter the name of the Domain. Select IP as the Protocol and click OK. The Connected Networks dialog appears.

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MSS Installation and Configuration

10.Click Add. The New Site dialog appears.

11.In the Site Name field, enter the name of the site, then click Continue. The MSMQ Server setup is now complete.

12.Install MSMQ clients on all computers those supposed to run MSS software and configure MSMQ software as described below.

13.Use MSMQ Explorer to make sure that new MSMQ Enterprise was created.

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Installing MSMQ 1.0 Client on Windows NT 4.0

Before you start, identify the operating system that the client is running. MSMQ1.0 client can be installed on Windows NT 4.0

 To install MSMQ 1.0 Client on Windows NT 4.0

1. Insert the Windows NT 4.0 Option Pack CD into the CD-ROM drive. In a few seconds, the Welcome dialog appears.

2. Click Next. The End User License Agreement dialog appears.

3. Click Accept, then Next. The following Option Pack dialog appears.

4. Click Custom. The Select Components dialog appears.

5. Check Microsoft Message Queue, then click Next. The Information Server Setup dialog appears.

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MSS Installation and Configuration

6. In the MTS Install Folder field, enter the installation folder for Microsoft Transaction Server, then click Next. The following dialog appears.

7. Select Local as the administration mode for Microsoft Transaction Server, then click Next. The following dialog appears.

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MSS Installation and Configuration

8. Select Independent Client as the type of MSMQ software that you want to install, then click Next.

9. Click Next. The Microsoft Message Queue Setup dialog appears.

10.Specify the name of the computer running MSMQ Server. If MSMQ

1.0 server is used, specify the name of primary site controller.

11.Click Next. The Microsoft Message Queue Setup dialog appears.

12.Specify installation folder for MSMQ software, then click Next.

13.Click Finish. The a confirmation message appears.

14.Click Yes. After the system has restarted, use MSMQ Explorer to make sure that the new MSMQ client was created.

Installing MSMQ 2.0 Client on Windows 2000 Professional for MSMQ server 1.0

Before you install MSMQ 2.0 Client on Windows 2000 professional integrated with a MSMQ1.0 server, make sure that you have:

1. Installed and configured Windows 2000

2. Installed MSMQ 1.0 Server software on the primary site controller.

3. Made sure that the computer is part of the Windows NT 4.0 Domain where the MSMQ 1.0 Server is installed.

 To install MSMQ 2.0 Client

1. Click Start > Settings > Control Panel. The Control Panel window appears.

2. Double-click Add/Remove Programs. The Add/Remove Programs window appears.

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3. Click Add/Remove Windows Components. The Windows Components dialog appears.

4. Select Message Queuing Services, then click Next. The Message Queuing Type dialog appears.

5. Select Independent Client, then click Next. The Configuring Components dialog appears and begins installing MSMQ.

Note: The software will search for the PEC connected to the

network.

6. Click Finish, do not proceed with the terminal server installation when installation is complete. Restart the computer. After the system has restarted, use MSMQ Explorer to make sure that the new MSMQ client was created.

Using the MSMQ Explorer

The MSMQ Explorer is a Windows-based management tool for administering MSMQ operations on your network. This test is a mandatory requirement before starting MSS installation.

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 To use MSMQ Explorer

1. To run MSMQ Explorer, click Start > Programs > Windows NT 4.0 Option > Pack Microsoft Message > Queue Explorer. The Tools menu provides the following options:

Options Function

MSS Installation and Configuration

Find

Purge Queue

Send Test Message

Remove User Certificates

Find a Computer or Queue

Purge the contents of a queue

Test a message queue

Remove the certificate from a selected user account.

You must be able to find other machines that have MSMQ installed. If you cannot find a MSMQ client to the MSMQ server (or vice versa), do not install the MSS middleware service for Unified messaging.

Installing MSMQ 2.0 in a Windows 2000 Network

If you are installing the Server in a Windows 2000 network utilizing an active directory, you must add the MSMQ 2.0 server to your network.

Software required for a Windows 2000 network:

1. MSMQ server 2.0 installed on a Windows 2000 server with windows 2000 server OS SP2

2. MSMQ Client 2.0 installed on the existing e-mail server

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MSS Installation and Configuration

3. MSMQ client 2.0 installed on the Server

PDC

Computer roles:

NT: DC for domain TEST

Software installed:

Windows 2000 Server sp

Computer roles:

NT: DC in domain TEST MSMQ 2.0 PE MSS: MSS Connecto

Software installed:

Windows 2000 Server sp2 Exchange Server 2000 sp Message Queue Server 2.0, MSS Connector for Exchang

Computer roles:

Software installed:

NT: DC in doma MSMQ 1.0 Clien MSS: MSS Administratio

Windows NT 4.0 Server SP

Message Queue Client 1.0 MSS Serve

Installing MSMQ 2.0 Server

Before you install MSMQ 2.0, make sure that:

1. You have installed and configured the active directory services.

2. You have reinstalled the latest Windows service pack following the MSMQ and IIS installation and setup

n TEST

Computer roles:

NT: Work Statio

MSS: MSS Connecto

Software installe

Windows 2000 Pro SP2, 3Com U Message Queue 2.0 Clien MSS Connector for U

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 To install the MSMQ 2.0 Server

1. Click Start > Settings > Control Panel on the machine that you plan to install the MSMQ server on. The Control Panel window appears.

2. Double-click Add/Remove Programs. The Add/Remove Programs window appears.

3. Click Add/Remove Windows Components, select Message Queuing Services and click Next. The Terminal Services Setup dialog appears.

4. Select Remote Admin for remote administration or Application Admin for application administration. The Windows Components dialog appears.

5. Click Next. The Message Queuing Type dialog appears.

6. Select Message Queuing server, then click Next.

7. The Windows 2000 Messaging Queuing Clients dialog appears.

8. Click Next. The Setup program begins to configure the components. After the installation is complete verify MSMQ is installed properly through active directory.

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Verifying the Installation of MSMQ on Windows 2000

Follow this procedure to view the MSMQ server in the network.

 To verify the server software

1. Open Active directory sites and services snap-in.

2. Make sure that the server where you have installed MSMQ server is the global catalog for active directory by viewing the properties for NTDS services for this server.

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