Mitel 6510 UMS Service Manual
SERVER CONFIGURATION GUIDE
Draft
NOTICE
The information contained in this document is believed to be accurate in
all respects but is not warranted by Mitel Networks Corporation (MITEL®).
The information is subject to change without notice and should not be
construed in any way as a commitment by Mitel or any of its affiliates or
subsidiaries. Mitel and its affiliates and subsidiaries assume no
responsibility for any errors or omissions in this document. Revisions of
this document or new editions of it may be issued to incorporate such
changes.
No part of this document can be reproduced or transmitted in any form or
by any means - electronic or mechanical - for any purpose without written
permission from Mitel Networks Corporation.
COPYRIGHT
6510 Unified Messaging Server Configuration Guide
Release 1.1
January 2003
®,™ Trademark of MITEL Networks Corporation
©Copyright 2003, MITEL Networks Corporation
All rights reserved
TRADEMARKS
MITEL and Mitel Networks are trademarks of Mitel Networks
Corporation.
MS-DOS is a registered trademark of Microsoft Corporation.
Brooktrout is a registered trademark of Brooktrout, Inc.
Dialogic and Gammalink are registered trademarks of Dialogic
Corporation.
Other brands and their products are trademarks or registered
trademarks of their respective holders and should be noted as such.
Table of Contents
About This Guide 9
Document Overview 10
Intended Audience 10
Before You Begin 10
Conventions 10
Contacting Mitel Networks™ 11
CHAPTER 1
What is 6510 UM? 14
Before You Begin 14
Basic System Maintenance 14
Questions and Answers 14
Problem Reporting 15
CHAPTER 2
Introduction to Server Configuration 13
Configuring the 6510 UM Server 17
Logging on to 6510 UM 18
Navigating the Administration Console 19
Using the Toolbar Buttons 25
Using the Scroll Buttons 27
CHAPTER 3
Maintaining the Configuration Files 29
Overview 30
Maintaining Configuration Settings 30
Advanced Settings Configuration 32
Custom Interface Settings 35
Dealer Info Configuration 36
Device Management Configuration 38
Device Management Settings 50
Fax Settings Configuration 51
Global Parameters Configuration 54
Log Settings Configuration 57
SMTP Settings Configuration 58
6510 UM Server Configuration Guide 3
Table of Contents
MSS Settings Configuration 59
Remote Site Settings Configuration 60
Reorg Settings Configuration 62
User Manager Settings Configuration 63
Voice Board Settings Configuration 65
CHAPTER 4
Maintaining a PBX 69
Overview 70
Using the Toolbar Buttons 70
To Add a New PBX Template 71
Modifying the PBX 72
Specifying Area Code Rules 104
CHAPTER 5
Maintaining a Company 109
Overview 110
Displaying Summary Information 110
Using the Toolbar Buttons 112
Opening a Company 114
Creating a Company 114
Creating a Key Mapping Sub Menu 131
Configuring the Send Message Menu 133
Creating a Distribution List 136
Adding an AMIS Site 138
Adding a VPIM Site 138
Using AMIS 144
Using Unilingual and Multilingual Mode 151
Examples for Configuring Multi-Tenanting 165
CHAPTER 6
Maintaining Mailboxes 173
Overview 174
Displaying Summary Information 174
Opening a Mailbox 174
4 6510 UM Server Configuration Guide
Table of Contents
Using the Toolbar Buttons 175
Creating a Mailbox 176
Creating a Folder 184
Specifying the Transfer Options 189
Specifying Notification Addresses 200
Editing a Mailbox 225
Deleting a Mailbox 225
CHAPTER 7
Maintaining a Feature Group 227
Overview 228
Opening a Feature Group 228
Using the Toolbar Buttons 229
Creating a Feature Group 230
Notifying the User 237
Specifying LAP 238
Editing a Feature Group 251
Deleting a Feature Group 252
CHAPTER 8
Maintaining a Remote Site 253
Overview 254
Understanding Networking 254
Using the Toolbar Buttons 255
Configuring the Server for Networking 256
Adding a Remote Site 256
CHAPTER 9
Maintaining a Routing Table 273
Overview 274
Using the Toolbar Buttons 274
Opening the Routing Table 275
Creating a Caller ID 276
Edit a Routing Table 290
Deleting a Routing Table 290
6510 UM Server Configuration Guide 5
Table of Contents
CHAPTER 10 Maintaining a Voice Menu 291
Overview 292
Using the Toolbar Buttons 292
Opening a Voice Menu 293
Adding a Voice Menu 294
Changing a Voice Menu 302
Deleting a Voice Menu 302
Adding a Sub Menu 304
CHAPTER 11
Customizing a Mailbox 307
Overview 308
Using the Toolbar Buttons 308
Creating a Customized Mailbox 309
Specifying Control Keys 313
CHAPTER 12
Performing Supervisor Functions 317
Overview 318
Accessing the Supervisor Menu 318
CHAPTER 13
VPIM Tools Overview 328
Web Report Overview 347
Starting Web Report 347
Creating a Custom MMC Snap-In 361
Optional Modules 327
Appendix A
System Prompts 365
Appendix B
Voice Menu 387
6 6510 UM Server Configuration Guide
Table of Contents
Appendix C
PBX Template 393
Appendix D
Voice Menu: DTMF Key Parameters 395
Appendix E
Customize Mailbox: DTMF Key Parameters 411
Appendix F
Control Keys 423
APPENDIX G
Worksheets 429
Index 447
6510 UM Server Configuration Guide 7
Table of Contents
8 6510 UM Server Configuration Guide
About This Guide
In This Chapter...
Document Overview on page 10
Intended Audience on page 10
Before You Begin on page 10
Conventions on page 10
Contacting Mitel Networks on page 11
6510 UM Server Configuration Guide 9
About This Guide
Document Overview
This guide provides detailed instructions on configuring the 6510 UM server after
you have installed the software. Detailed information is provided on modifying the
PBX, creating a company, mailboxes, and feature groups. In addition, this
document also contains information on setting the different configuration
parameters.
Note: Some screen captures in this document may not reflect the Mitel Networks™
6510 UM software exactly. All screens will be updated in the next release of
the 6510 UM documentation.
Intended Audience
This guide is intended for anyone responsible for maintaining the 6510 UM server.
Before You Begin
Before you configure the 6510 UM system, make sure that you have read the Server
Installation Guide.
This guide provides detailed instructions on installing 6510 Unified Messaging (UM)
software.
Conventions
This guide contains three types of help:
Note: contains additional information about the task you are
performing.
Hint: contains an alternative method of performing the task or
offers a solution if you run into a problem.
Warning: contains critical information relating to the task.
10 6510 UM Server Configuration Guide
About This Guide
Contacting Mitel Networks
Contact us by mail at:
Mitel Networks Corporation
350 Legget Drive
Ottawa, ON K2K 2W7
Contact us by phone:
Tel: 613-592-2122
Fax: 613-592-4784
Contact us on the Web:
www.mitel.com
6510 UM Server Configuration Guide 11
About This Guide
12 6510 UM Server Configuration Guide
CHAPTER 1 Introduction to Server Configuration
In This Chapter . . .
What is 6510 UM? on page 14
Before You Begin on page 14
Basic System Maintenance on page 14
Problem Reporting on page 15
6510 UM Server Configuration Guide
Introduction to Server Configuration
What is 6510 UM?
6510 UM is a voice processing system that functions with the existing telephone
system to enhance an organization's overall telecommunications environment.
6510 UM acts as a unified messaging solution offering call and voice messaging
control from the user's desktop PC. System Administrative functions may also be
performed either by using a touchtone telephone or the Windows interface from
the Voice Mail server.
Before You Begin
The Supervisor plays a key role in the everyday operation of the 6510 UM. It is
important that the Supervisor understands at least the basics of how 6510 UM
operates. The Supervisor should be familiar with all features available to users and
completely understand the User Guide before covering the material in this manual.
Basic System Maintenance
The Supervisor performs a key role in the operation of 6510 UM. The following are
some examples of the basic duties as a Supervisor:
• Add a new user to the 6510 UM system
• Record an audiotex announcement
• Generate reports showing basic system administration such as call
counts, port use, message counts
• Understand how to record the system greetings
Questions and Answers
The Supervisor is responsible for answering questions from users and having a
working knowledge of how the system operates. The Supervisor will also help new
or inexperienced users become accustomed to using the system. Answers can be
found in a variety of sources, including the following documentation:
• Server Installation Guide
• Server Configuration Guide
14 6510 UM Server Configuration Guide
Introduction to Server Configuration
• Client Application Installation Guide
• Client Application User Guide
• Phone User Guide
Problem Reporting
In the event that a user or caller reports a problem with the system, the Supervisor
and/or the vendor's technical personnel work to determine the cause of, and the
solution to the problem. The cause of a problem may be one or more of the
following:
• User error
• Insufficient training
• Incorrect system configuration
• Faulty hardware
• Faulty software
The Supervisor plays a central role in separating those issues that can be addressed
within the organization (for example, training or user error), and those issues that
need to be addressed by the vendor's technical personnel. A complete description
of the situation is vital in determining the problem and the solution. Information
should be gathered regarding when the situation occurred, who was involved
(caller and/or User), what occurred, and how the system was being used at the
time.
6510 UM Server Configuration Guide 15
Introduction to Server Configuration
16 6510 UM Server Configuration Guide
CHAPTER 2 Configuring the 6510 UM Server
In This Chapter . . .
Logging on to 6510 UM on page 18
Navigating the Administration Console on page 19
Using the Toolbar Buttons on page 25
Using the Scroll Buttons on page 27
6510 UM Server Configuration Guide
Configuring the 6510 UM Server
Logging on to 6510 UM
Before you can configure the system, you must log in. Make sure that you have a
valid user name and password.
To log on to 6510 UM:
1. Click Start>Programs>Mitel Networks 6510 UM>6510Admin.
Note: You can also double-click the 6510Admin icon on the
desktop.
2. The Login Information dialog appears.
3. In the User Name field, enter your user name.
4. In the Password field, enter your password.
Note: The default user name is Administrator.
The default password is 1111.
The password is not case sensitive.
5. From the UM Server Name (IP Address) drop-down list, enter the IP
address or the name of a remote computer that you want to access and
click OK. You may also click Browse to search for a remote computer.
6. The Administration Console of the remote computer appears.
18 6510 UM Server Configuration Guide
Configuring the 6510 UM Server
Navigating the Administration Console
The Administrative Console allows you to configure, add, modify and delete
information on the PBX, Company, Mailboxes, Feature Groups, Call Routing Table,
Voice Menus and Customized Mailboxes. You can also specify the system
configuration settings for both the voice mail and optional applications such as
external add-on devices and maintenance utilities.
Viewing an Item’s Properties
Each component has one or more items associated with it. For example,
highlighting the Mailbox displays all mailboxes associated with that company. By
highlighting a mailbox and right-clicking the mouse, you can either delete an
individual mailbox or display its properties.
To view and delete properties:
1. Highlight the component from the Administration Console.
2. Highlight an item and right-click. The All Tasks drop menu appears.
3. Click All Tasks. The following drop-down menu appears.
6510 UM Server Configuration Guide 19
Configuring the 6510 UM Server
Using the Action Drop-down List
The Action drop-down list allows you to perform particular tasks based on where
you are in the program. For example, if you highlight the PBX and click Action, you
can perform various tasks, including displaying information about the PBX and
software, or creating a new company.
20 6510 UM Server Configuration Guide
Configuring the 6510 UM Server
You can also display this menu by selecting an option and clicking the right mouse
button.
6510 UM Server Configuration Guide 21
Configuring the 6510 UM Server
Modifying Columns
You can change how 6510 UM displays information on the screen.
To change the display:
1. In the 6510 Admin, right-click 6510 Unified Messaging, select
View>Choose Columns. The Modify Columns dialog appears.
2. To hide a displayed pane, highlight it in the Displayed panes and click
Remove.
Note: You cannot remove the PBX Number column.
3. To display a hidden pane, highlight it in the Hidden panes and click Add.
4. To change the order of the columns, highlight the column and click
Move Up or Move Down.
5. To cancel all of your changes, click Reset.
22 6510 UM Server Configuration Guide
Configuring the 6510 UM Server
Selecting a Language
6510 UM allows you to change the language of the information displayed on the
Administration Console.
Note: The 6510 UM Administrator supports English and Spanish.
To change the language:
1. Click Language. The Language drop-down menu appears.
2. Select a language. The system changes the Administration Console to the
language you have selected.
Displaying Contact Information
You can display the 6510 UM version information by highlighting the PBX and
clicking Action>About.
The screen also displays the contact information that you enter in the Dealer Info
section. For more information, refer to Appendix C – Configuration Settings.
6510 UM Server Configuration Guide 23
Configuring the 6510 UM Server
Connecting to a Remote Server
The 6510 Unified Messaging system allows you to connect to a remote server from
within the system itself. This is useful if you want to connect to a remote system
from within your voicemail system.
To connect to a remote server:
1. In the 6510 Admin, right-click 6510 Unified Messaging and select
Connect to. The Connect dialog appears.
2. From the UM Server Name (IP Address) drop-down list, enter the IP
address or the name of a remote computer you want to access and click
OK.
Exporting the List
This function is part of the Microsoft Management Console. For more information,
refer to the product documentation.
Refreshing the Display
At any time during your 6510 Administration session, you can refresh your screen
to display the most updated settings.
1. In the 6510 Admin, click Action>Refresh. The screen refreshes to show
the most updated settings.
24 6510 UM Server Configuration Guide
Configuring the 6510 UM Server
Changing the Display
You can change the screen display for any 6510 UM component from two panes
(the default setting) to one pane.
Note: The Administration Console defaults to a two pane display.
To change the display
1. Highlight a component.
2. Click Show/Hide Console Tree/Favorites button. 6510 UM displays
information about the component in a single pane.
Using the Toolbar Buttons
There are 15 buttons that allow you to perform various tasks within the
Administration Console.
Button Name Function
Backward Move backwards through the
components that you have used
Forward Move forward through the
components that you have used
Up One Level Up the tree by one level
Show/Hide Console Tree/
Favorites
Refresh Refreshes the display
Export List This function is part of the Microsoft
Help Displays the Administrator help
Add New Mailbox Adds a new mailbox
Changes the display from two panes
(the default setting) to one pane.
Management Console. For more
information, refer to the product
documentation.
contents.
6510 UM Server Configuration Guide 25
Configuring the 6510 UM Server
Add New Feature
Group
Add New AMIS Adds a new remote site
Add New Voice Menu Adds a new Voice Menu
Add New Customize
Mailbox
Open Opens a Mailbox, feature Group,
Delete Deletes a Mailbox, Feature Group,
Add Range Creates a range of mailboxes
Adds a new Feature Group
Adds a new customized mailbox
Remote Site, Routing Table, Voice
Menu, or Customize Mailbox
Voice Menu, Remote Site, and
Customized Mailbox.
26 6510 UM Server Configuration Guide
Configuring the 6510 UM Server
Using the Scroll Buttons
Scroll buttons are used throughout 6510 UM to scroll through existing records.
Clicking a scroll button selects the record and makes it current.
Scroll buttons can be found in the Company, Mailbox, Feature Group, Remote Site,
Routing Table, Voice Menu, and Customize Mailbox components.
Button Name Function
First Record Scrolls to the first record
Previous Record Scrolls to the previous record
Next Record Scrolls to the next record
Last Record Scrolls to the last record
6510 UM Server Configuration Guide 27
Configuring the 6510 UM Server
28 6510 UM Server Configuration Guide
CHAPTER 3 Maintaining the Configuration Files
In This Chapter . . .
Overview on page 30
Advanced Settings Configuration on page 32
Custom Interface Settings on page 35
Dealer Info Configuration on page 36
Device Management Configuration on page 38
Fax Settings Configuration on page 51
Global Parameters Configuration on page 54
Log Settings Configuration on page 57
SMTP Settings Configuration on page 58
MSS Settings Configuration on page 59
Remote Site Settings Configuration on page 60
Reorg Settings Configuration on page 62
User Manager Settings Configuration on page 63
Voice Board Settings Configuration on page 65
6510 UM Server Configuration Guide
Maintaining Configuration Files
Overview
Configuration tables contain system configuration settings for optional applications
such as speech, fax, e-mail configuration, external add-on devices, maintenance &
unified messaging.
After the software has been installed, the configuration will display the
configuration settings. You can then modify or fine-tune these default settings.
Maintaining Configuration Settings
The 6510 UM Administrator has 12 types of configuration settings.
Configuration Function
Advanced Specifies advance settings such as fine tune board settings,
turning logs on or off for debugging, speech configuration,
date format, path for the system, and other options activation.
Custom Interface
Settings
Dealer Info Specifies the installing dealer information.
Allows the configuration of custom interface settings, enabling
the integration of a third party database.
Device
Management
Device
Management
Settings
Fax Settings Specifies fax on demand and fax mail settings
Global Specifies the Global Parameters settings.
Log Specifies report logging on all the system components
SMTP Allows the configuration of the Simple Mail Transfer Protocol
MSS Allows the configuration of your voicemail system for MSS
Remote Site
Setting
Reorg Allows the specifying of the time when the reorg function is to
30 6510 UM Server Configuration Guide
Third party devices connect to the COM port such as Caller ID
boxes, SMDI, LAP, or CTI devices.
Allows you to configure device settings that are added.
settings.
support.
Specified both AMIS & VPIM settings
run.
Loading...