Mitel 6500 UCS INSTALLATION INSTRUCTIONS
INSTALLATION AND MAINTENA NCE GUIDE
NOTICE
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®
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Mitel Networks 6500 Unified Communications Installation and Maintenance Guide
50003280, Revision B
Release 4.0
March 2003
®,™Trademark of MITEL Corporation
©Copyright 2002, MITEL Networks Corporation
All rights reserved
Table of Contents
Chapter 1 – New Installations
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Supported PBX Integrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Digital Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
IP Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Minimum PBX Software Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Unified Messaging Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connecting and Customizing the 6500 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Unpacking and Positioning the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connecting the Server Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the Keyboard and Mouse to a TS1404 Server . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting to AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting the Security Access Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Powering Up the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Changing the Computer Name and TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Configuring the Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Programming the PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Integrating Digital Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Programming an SX-200
Programming an SX-2000
®
PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
®
PBX or 3200 ICP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Programming a Nortel Networks PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Integrating IP Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Programming a 3300 ICP System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Programming a 3300 ICP for MWI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Integrating Q.SIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8
Programming the PRI Card for Q.SIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Programming an SX-2000 for T1 and E1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Programming a 3300 ICP/NSU for T1 and E1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Installing a New 6500 Attendant System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Integrating the System for the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Integrating Digital Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Integrating IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Installing a New 6500 Unified Messaging System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Configuring the Other Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Creating a SpeakAdmin User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Installing the Active Directory Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Installing the Exchange Server Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Setting the Relay Permissions on the Exchange Server . . . . . . . . . . . . . . . . . . . . . . . . 44
Combining Administration Access (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Customizing Outlook Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
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Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Joining the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Integrating the System for the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Integrating Digital Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Integrating IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Distributing the Multimedia Outlook Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Integrating Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Configuring the System for RightFAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Configuring the System for FACSys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Configuring Fax Forward in the Admin Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Integrating VPIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
NuPoint Messenger™ Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
6500 Unified Messaging Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Configuring a New 6500 Attendant System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Creating a Company Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Configuring the System with the Admin Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Configuring a New 6500 Unified Messaging System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Configuring the System with the Admin Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Reviewing the Configuration for the Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Checklist for the new 6500 Attendant System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
6500 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Checklist for the new 6500 Unified Messaging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
6500 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Domain Controller (Active Directory server) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Exchange 2000 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Printing and Distributing the User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Chapter 2 – Upgrade Installations
About Upgrading to Release 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Software History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
About Upgrading within Release 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
About Upgrading from a Unilingual System to a Bilingual System. . . . . . . . . . . . . . . . . . . . 96
Backing Up the Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Upgrading the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Upgrading from an 8-port to a 16-port Digital System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Installing the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Configuring the System BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Configuring the Array (TS1400SR/TS1404SR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Integrating the Windows NT Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Installing Video Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Installing Management Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
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Updating the Pagefile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Configuring the Event Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Modifying the Viewing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Joining the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 1
Installing Supporting Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Updating IIS Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Installing the 6500 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Installing the 6500 Attendant Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Getting Prepared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Installing the 6500 Attendant Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Configuring NMS for Digital Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Starting the Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Restoring the Customer Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Installing the 6500 Unified Messaging Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Getting Prepared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Creating SpeakAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Adding SpeakAdmin to the Administrator Group for the Exchange 2000 Server . . . . . 127
Installing the Active Directory Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Installing the Exchange Server Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Installing the 6500 Unified Messaging Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Combining Administration Access (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Configuring NMS for Digital Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Restoring the Customer Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Customizing Outlook Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Integrating Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Integrating VPIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Distributing Multimedia Outlook Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Chapter 3 – General Maintenance
Setting up Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Using the Admin Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Opening the Admin Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Closing the Admin Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Managing Emergency Prompts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Backing Up Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Enabling Software Options or Additional Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Selecting the Primary and Secondary Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Changing a Bilingual System to a Unilingual System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Resolving Ambiguous Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Tuning Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
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Defining the Pronunciation of a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Querying the Phonetics of a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Mapping English Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Mapping French Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Mapping Spanish Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Mapping U.K. English Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Tuning Text-To-Speech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Preventing Toll Fraud. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Adding Users to the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Adding Users to the 6500 Attendant System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Adding Users to the 6500 Unified Messaging System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Changing the SpeakAdmin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Changing the Computer Name and TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Configuring IP Settings in Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Configuring IP Phone Emulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Configuring Mitel Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Configuring Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Configuring Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Configuring Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Uninstalling Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Uninstalling 6500 Unified Communications Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Uninstalling the 6500 Multimedia Outlook Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Uninstalling Exchange Server Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Uninstalling Active Directory Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Installing Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing 6500 Unified Communications Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing 6500 Attendant Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing 6500 Unified Messaging Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing Supporting Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing 6500 Multimedia Outlook Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing Exchange Server Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing Active Directory Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing Service Packs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Checking the Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
About Service Recovery Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Service Dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Setting the Refresh Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Starting and Stopping Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Changing the Service Start Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
iv 50003280, Revision B
Table of Contents
Chapter 4 – Field Replac eable Units
Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
6500 Unified Communications Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . 203
TS800 Server Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
TS1400/TS1404 Servers Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
General Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Specific Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Replacing the VB-2000 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Slot Designation for the TS1400/TS1404 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Replacing the AG 2000 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Replacing the MVIP Cable and Conversion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Replacing the SAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Replacing the Turnkey Server Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Chapter 5 – Troubleshooting/Reference
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Name Recognition Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Powering Down/Up the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Correcting Database Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Restarting the DNI Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Correcting Low Volumes on Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
IP Integration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
System Service Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
System Hardware and Device Driver Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
System Configuration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
System Performance Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Unified Messaging Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
SMTP Command Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
SMTP Reply Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Using SMTP Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
50003280, Revision B v
Installation and Maintenance Guide
vi 50003280, Revision B
Safety Instructions
Read all instructions before attempting to install or use this product.
Changes or modifications not expressly approved by Mitel Networks™ could void the user's
authority to operate the equipment.
Warning: Failure to follow all instructions may result in improper equipment oper ation
and/or risk of electrical shock.
• Read all instructions.
• Keep these instructions with the equipment.
• Do not attempt to install or service this equipment unless you are skilled in the installation
and maintenance of electronic telecommunications equipment and have successfully completed specific training for this equipment.
• This product must be installed and serviced in accordance with both this document and
the technical documentation.
• Follow all procedures outlined in the technical documentation, in the sequence given.
• Configure this product with only the assemblies specified and in the locations stated in the
technical documentation.
• Replace all guards or barriers. Close and lock doors when you complete the installation
or before you return the equipment to service.
• Do not connect telecommunications cabling to the system, service the system, or operate
the system with the grounding conductor disconnected.
• Install all wiring in accordance to local, state, and federal electrical code requirements.
Use of Safety Notices
These safety notices appear on the product or in the technical documentation.
Danger: Danger indicates an imminently hazardous situation, which, if not avoided,
could result in death or serious injury.
Warning: Warning indicates a potentially hazardous situation, which, if not avoided,
could result in death or serious injury.
50003280, Revision B vii
Installation and Maintenance Guide
Caution: Caution indicates a potentially hazardous situation, which, if not avoided, may
result in minor or moderate injury and/or damage to the equipment or property.
Use of Symbols
These symbols appear on the product.
DANGEROUS VOLTAGE
The lightning flash with arrowhead symbol within an
equilateral triangle indicates an un-insulated "dangerous
voltage" within the product’s enclosure that may present a
significant risk of electric shock to persons.
The exclamation poi nt within an equilate ral trian gle indicate s
that important operating and maintenance (servicing)
instructions are included in the literature accompanying the
product.
INSTRUCTIONS
PROTECTIVE GROUNDING
TERMINAL
The ground symbol within a circle identi fies the terminal to be
connected to an external protective conductor. Connect this
terminal to earth ground before you make any other
connections to the equipment.
viii 50003280, Revision B
Chapter 1
New Installations
Installation Requirements
System Requirements
1. Identify the server type that you have and how much RAM is installed.
2. Use the chart below to determine whether the current server supports the required
features/ports and also how much RAM is required.
3. If your server does not support the features/ports that you require, purchase a TS1404
server.
Installation Requirements
Server
Type
TS800 550 MHz 512 4 n/a n/a +
TS800
TS1400
TS1404 2 GHz P4 1 GB 8 8 8 + + + +
TS1404 2 GHz P4 1.5 GB 16 30
Processor RAM
8xx MHz 768 8 8 n/a + + + +
Max.
Digital
Ports
Max.
IP
Ports
Q.SIG Mobility Bilingual
22 T1
30 E1
+ + + +
Unified
Messag-
ing
Multi-level
Menus
Note: Large multi-level menus may affect performance on TS800 and TS1400 IDE
servers and may require an upgrade to a TS1404.
Note: Releases 3.X to 4.0 do not require a hardware upgrade as long as the capacity
and feature options are not increased.
Note: IP Integration Ports include 1 port for Message Waiting Indicator (MWI). MWI
programmed with MWI feature access codes require a port dedicated to MWI. If MiTAI
is used for MWI, a dedicated MWI port is not required.
50003280, Revision B 3
Installation and Maintenance Guide
Supported PBX Integrations
Digital Integration
The following systems support digital integration with Mitel Networks™ 6500 Unified
Communications:
®
• Mitel Networks SX-200
• Mitel Networks SX-2000
• Mitel Networks 3200 ICP 2–16 ports
• Nortel Networks M1 2–16 ports
• Nortel Networks SL1 2–16 ports.
All of the above systems use a VTG VB-200X card (an 8-port ISA digital card from Voice
Technologies Group that provides call control via digital set emulation to the PBX) and a NMS
AG-2000 card (an 8- port ca rd from Natur al Mic rosyste ms tha t prov ides DS P resou rces) . Mitel
Networks systems use VTG VB-2007 and Nortel Networks systems use VTG VB-2009.
2–16 ports
®
2–16 ports
IP Integration
The following system supports IP integration with Mitel Networks 6500 Unified Communications:
• Mitel Networks 3300 ICP 2–30 ports
Minimum PBX Software Versions
Note: Q.SIG provides a higher capacity system with the use of the 3300 ICP as a T1/E1
gateway. The SX-2000 system supports Q.SIG . A single T1 link supports up to 22 speech
ports, and the E1 supports up to 30 speech ports
The 6500 Unified Communications server system is available for
• SX-2000 LIGHTWARE™ 26 (M-stream) or greater (including SX-2000 MICRO-LIGHT) to
support digital integration. To support a digital softkey that displays “Speak@Ease,”
LIGHTWARE 30 Release 1 UR1 or greater is required.
• SX-200 LIGHTWARE 16 version 1.1 or greater is required. To support a digital softkey
that displays “Speak@Ease,” LIGHTWARE 18 Release 1 (L36.0.5) or greater is required.
• Mitel Networks™ 3300 Integrated Communications Platform Release 3.1 UR2 or greater.
• Mitel Networks 3200 ICP Release 2.1.1.27 or greater.
• Nortel Networks Meridian™ M-1 Release 15 and greater.
• Nortel Networks Meridian SL-1 Release 15 and greater.
For more information about Nortel Networks software, see Page 14, "Programming a Nortel
Networks PBX").
4 50003280, Revision B
Unified Messaging Requirements
6500 Unified Messaging is only supported in the Microsoft® Exchange 2000 environment.
To use 6500 Unified Messaging, the customer must have an infrastructure comprised of an
Exchange 2000 Server and an Active Directory Server.
The SX-200 systems require 6500 Unified Communications software Release 3.5.2.8 UR1 SP6
or greater.
The SX-2000 systems, the Nortel Networks systems, and the 3300 ICP systems require 6500
Unified Communications software Release 3.6.2.19 UR1 or greater.
The number of 6500 Unified Messaging users logging in is restricted to the number of TTS
(text-to-speech) channels.
Note: The system supports up to 1,000 Unified Messaging users; the number of people
or listings in a corporate directory can be up to 10,000. Remember to change the Active
Directory setting to support over 1000 listings in the corporate directory.
Installation Requirements
There are four passwords for the 6500 Unified Messaging system:
• Local Admin: Administrator with a default password of mitel
• Admin Web Page: Administrator with a default password of 1234567890
• Active Directory Admin: SpeakAdmin with a default password of admin
• Exchange Admin: SpeakAdmin with a default password of admin
When you receive the 6500 server, the server has SpeakAdmin with admin as the password.
When you run the Configuration Wizard for the first time you will use admin for the Current
Password. You have the option to change this password with the Configuration Wizard.
50003280, Revision B 5
Installation and Maintenance Guide
Connecting and Customizing the 6500 Server
The 6500 Unified Communications server (6500 server) is a stand-alone server system that is
shipped from the factory with the required software and hardware. A monitor is not included
with the platform. The third-party software and the 6500 Unified Communications software are
included on CDs.
Note: Do not install any other applications on the 6500 Unified Communications server—
system performance could be affected.
Your system identification code is written on a label attached to the 6500 Unified
Communications Security Access Module (SAM).
For digital integrations, you will require available Digital Line Card ports for each port in the
6500 Unified Communications Server.
To install the server you must
• Unpack and position the server (see page 6).
• Connect the server components (see page 7).
• Power up the server (see page 9).
• Change the computer name and the TCP/IP properties (see page 9).
Note: Before you power up the server, reseat all of the cards in the server. Confirm that
the CPU and memory are seated properly.
Unpacking and Positioning the Server
When you unpack the components
Note: Acclimatize the equipment before unpacking it. Before you unpack the platform,
let the unopened cartons sit at room temperature for at least 24 hours.
• Handle the hardware components with care
• Collect all product documentation and warranties
• Unpack each component separately.
Make sure the location is
• Cool and dry
• Well-ventilated
• Out of direct sunlight
• Away from foot traffic.
6 50003280, Revision B
Connecting and Customizing the 6500 Server
Allow three inches of clearance around the sides and top of the server unit to permit heat
dissipation.
Review the system condition internally and externally before applying power to the system.
Tip: V erify that all of the components in the server are seated properly to ensure proper
connection.
Connecting the Server Components
The monitor, keyboard, mouse, and SAM connect to the rear panel of the server. A monitor is
not shipped with the server; however, you will require a monitor to set up the server. After the
server is configured on the LAN, you can remove the monitor.
Caution: When you connect the components, do not force a cable connector into an
interface connector. If you have difficulty making a connection, make sure the cable
connector is properly aligned with the interface connector and that the keys or slots
align with their mates. Also, make sure the connector pins are straight.
Tip: For detailed information on the hardware connections needed for your installation,
refer to the documentation that accompanies the platform.
Connecting the Monitor
T o connect the monitor to the server
1. Ensure the AC power switch for the monitor is set to the OFF position.
2. Locate the signal cable for the monitor.
3. For monitors with a separate modular signal cable, plug this cable into the interface
connector on the monitor.
4. Plug the other end of the monitor signal cable into the Video Adapter interface connector
on the server. If you need more length, use a monitor signal extension cable.
5. Plug the AC power cord for the monitor into an electrical outlet.
50003280, Revision B 7
Installation and Maintenance Guide
Connecting the Keyboard and Mouse to a TS1404 Server
The TS1404 Server has only one PS/2 connector. You must use the “Y” adapter cable to
connect the mouse and the keyboard to the TS1404 server.
T o connect the keyboard and mouse with a Y cable
1. Locate the “Y” adapter cable provided with the server.
2. Connect the “Y” adapter cable to the PS/2 connector at the rear of the server.
3. Connect the keyboard and the mouse to the appropriate "Y" adapter connector (identified
by keyboard and mouse symbols on the connector). If you need more length, use a
keyboard extensio n cable.
Note: If the "Y" cable disconnects while the server is operating, reconnect the cable, and
then restart the server to obtain mouse and keyboard functionality.
Connecting to AC power
To connect the AC cord to the power supply
1. Turn the AC power switch to the OFF position.
2. Ensure that the voltage selector switch is set correctly for your country.
Tip: If the power supply contains a manual switch, you can locate this switch on the rear
of the system close to the power cord connection. (If the power supply has
auto-voltage-sensing capability, there is no switch on the rear of the power supply.)
3. Locate the AC power cable for the server.
4. Plug the male connector into the female receptacle on the main computer unit.
5. Connect the AC cord from the computer to an uninterrupted power supply (recommended).
6. Plug the male connector from the server, the surge protector, or the UPS into a power
outlet with the required voltage. Ensure that the outlet is properly grounded.
Connecting the Security Access Module
To connect the Security Access Module (SAM) to the server
The SAM provides the 6500 Unified Communications system with a System Identifier (ID) code.
This ID code, in combination with a password, enables the application software and software
options.
• Connect the SAM to the parallel or printer port of the server.
Note: The SAM must be installed for the system to function.
8 50003280, Revision B
Connecting and Customizing the 6500 Server
Powering Up the Server
To power up the server
1. Turn on the monitor power switch. (Note that a monitor is not supplied with the system.)
2. Turn on the server power switch.
Tip: If you receive an error message indicating that one of the services has failed, check
the Windows NT Event Viewer to determine which service has failed.
Changing the Computer Name and TCP/IP Properties
Y ou must change the computer name and the TCP/IP properties before connecting to the LAN.
Note: Log in to the 6500 Unified Communications server with the default user name
"Administrator" and password "mitel".
T o change the TCP/IP address and the server name for your network
1. Use Service Manager (click Start, Programs, Mitel Networks, Speech Recognition,
then Service Manager) to stop and set all of the services except for LDAP and NLM to
manual.
- To stop the required services, press CTRL, select all of the services except for NLM
and LDAP Server, right click on the selected services, select Stop, then click OK.
- To set the services to manual, right click on the selected services, click Start Mode,
then Manual.
2. From the Start menu, click Settings, then Control Panel. Double-click the Network icon.
3. In the Network window under the Identification tab, click Change. Change the Computer
Name from “speakease” to the network name suitable for your environment.
Note: Do not use an underscore character in the computer name. Systems with Internet
Explorer 5.5 SP2 or Internet Explorer 6.0 will prevent access to the Admin Web page
and the Personal Web Page if the server name contains an underscore character.
4. Click OK.
5. Click the Protocols tab, then Properties.
6. Enter the required TCP/IP properties specific to your network.
To reconfigure TCP/IP, you will need the
- Internet Protocol (IP) address of the 6500 Unified Communications server. Each device
on a network has a unique 32-bit number, for example: 192.135.2.32. Note that
Dynamic Host Configuration Protocol (DHCP) is supported but not recommended.
- Internet subnet mask that specifies the sub-network
- Gateway address to which all packets that are destined for remote networks are sent
50003280, Revision B 9
Installation and Maintenance Guide
- DNS and/or WINS server addresses, if used
- IP addresses and host names for the Hosts file of the client stations (may be required
if your network does not have a DNS server or WINS server).
7. Click OK, and then Close.
8. If you have a 6500 Unified Messaging system, click Yes to reboot the system.
9. If you have a 6500 Attendant system, click No to reboot the system, and then change the
computer name for the Oracle settings. Refer to the following procedure.
To change the computer name for Oracle (6500 Attendant systems only)
1. Log in to the Admin Web Page (click Start, Programs, Mitel Networks, Speech
Recognition, then Administration) with the Login ID "administrator" and the default
PIN "1234567890."
Tip: You can also use http://localhost/default.asp to access the Admin Web Page.
2. Click System Configuration, System Properties, then Oracle.
3. Change the name “speakease” to the new computer name.
4. Click Save, and close the window.
5. Reboot the server.
Configuring the Audio Settings
To program Multimedia
1. Open the Multimedia control panel (click Start, Settings, Control, then open Multimedia).
The Multimedia Properties window opens.
2. In the Audio tab, select None for Preferred device in both the Playback and Recording
sections.
3. Select Use preferred devices only.
4. Click Apply, then OK.
To program Sounds
1. Open the Sounds control panel (click Start, Settings, Control, then open Sounds). The
Sounds Properties window opens.
2. In the Schemes section, select No Sounds from the drop-down list. The Save Scheme
window opens.
3. Click No to save the previous scheme, Apply, and then OK.
10 50003280, Revision B
Programming the PBX
The 6500 Unified Communications system is supported on the SX-200 and SX-2000 through
digital integration. The Nortel Networks Meridian PBX is also supported via digital integration.
The 3300 ICP is supported through IP integration (voice-over-IP).
Tip: If you have more than one switch in a networked PBX, ensure that the
Message-Waiting-feature access codes are uniform between all of the switches.
Choose from the following procedures
• Programming for Digital Integration
- Program an SX-200 PBX (see page 11).
- Program an SX-2000 PBX or 3200 ICP (see page 13).
- Program a Nortel Networks PBX (see page 15).
• Programming for IP Integration
- Program a 3300 ICP System (see page 24).
Programming the PBX
• Programming for Q.SIG Integration
- This procedure involves programming the PRI card (see page 18),and programming
the SX-2000 and 3300 ICP for T1 and E1 (see page 20 and page 24).
Integrating Digital Sets
Programming an SX-200 PBX
The VB-2007 card in the 6500 server emulates Superset 430 phone sets to the PBX.
To program an SX-200
1. In Form 01, “Configuration,” assign a Digital Line Card for the 6500 Attendant ports.
2. If you have 6500 Unified Messaging, in Form 31, “System Abbreviated Dial Entry,” assign
a speed dial for the MWI port that points to the 6500 port hunt-group access code.
3. In Form 03, “COS Define,” assign the required COS options. The following tables provide
the COS options for the ports, sets, and MWI (for 6500 Unified Messaging).
Note: Leave all of the COS timers at their default setting, "9," and also leave the default
options on.
Note: Use a dedicated port for MWI (Unified Messaging only) with a separate COS. The
MWI port cannot answer calls. For centralized voice mail, the MWI access code should
not contain a * or a #.
50003280, Revision B 11
Installation and Maintenance Guide
Option 208: Call Forwarding - External
Option 211: Call Hold and Retrieve Access
Option 213: Can Flash If Talking to an Outgoing Trunk
Option 245: Abbreviated Dial ing Access
Option 313 to Option 319
Option 502: Display ANI/DNIS/CLASS Information
Option 613: Display ANI Only
Option 702: SMDR - Overwrite
If you have 6500 Unified Messagi ng, also enable
Option 229: COV/DNIC Voice Mail Port
Option 619: Direct Spe ak @Ease Access (optional , an d available in LIGH TW AR E 18 an d g reater)
COS Options for the Ports
COS Options for the Sets
COS Options for MWI (Unified Messaging Only)
Option 229: COV/DNIC Voice Mail Port
Option 259: Message Sending
Option 265: Voice Mail System Speed Dial Index (0–255)
Note: The number for MWI COS Option 265 must be the same number of the speed dial
index in CDE Form 31, "System Abbreviated Dial Entry ." This number points to the hunt
group number of the 6500 Unified Communications ports.
4. In Form 09, “Desktop Device Assignments,” program the ports as SS430 sets (up to 16
ports, in increments of 2).
5. In Form 17, “Hunt Groups,” program the ports as members of a hunt group. We recommend
that you set the hunt group type to circular. Assign an Access Code for the hunt group.
6. If you have 6500 Unified Messaging, in Form 17, “Hunt Groups,” program a second hunt
group for MWI.
7. In Form 02, "Feature Access Codes" program the feature access codes (Message Waiting
- Activate, and Message Waiting - Deactivate) for MWI. The codes must match the MWI
parameters on the 6500 Unified Communications system.
12 50003280, Revision B
Programming the PBX
T o enable the Speak@Ease softkey (optional)
Users of Superset display telephones can connect to the 6500 Unified Communications system
by pressing a softkey on their sets.
1. In CDE Form 03, enable COS Option 619: Direct Speak@Ease Access.
2. In CDE Form 04, enable the purchasable System Option 85: Speak@Ease Integration.
3. In CDE Form 17, program the Digital ports in a separate hunt group.
4. In CDE Form 19, "Call Rerouting Table," scroll to “Speak@Ease Number for the Tenant”
and enter the hunt group access code of the Digital ports connecting to the 6500 Unified
Communications.
Programming an SX-2000 PBX or 3200 ICP
The VB-2007 card in the 6500 server emulates Superset 430 telephone sets to the PBX.
T o program an SX-2000 PBXor 3200 ICP
1. In the "Dimension and Feature Selection" form, enable Speak@Ease Integration
(purchasable option).
2. In the System Configuration form, program a DNI line card.
3. In the "DNI Circuit Assignment" form, program the set type as Superset 430 against
Channel #1 of the PLID.
4. In the "Multiline Set Assignment" form, program a prime Directory Number and an
Interconnect Number against the line circuits for the 6500 Unified Communications system.
5. In the "Station Service Assignment" form, assign the phone’s directory number a Class of
Service (COS), Class of Restriction (COR), and Intercept Number.
6. In the "Class of Service Options Assignment" form, program the following COS.
Note: In the "Class of Service Options Assignment" form for the 6500 Unified
Communications ports, ensure that the Speak@Ease Preferred option is set to No.
COS Options for the Ports Value
COV/ONS/E&M Voice Mail Port Yes (only for 6500 Unified
Messaging)
Display ANI/ISDN Calling Number Only Yes (optional)
Display ANI/DNIS/ISDN Calling/Called Number Yes (optional)
Account Code Verified or Non-verified Account Code Yes (optional)
Account Code Length 12 (optional)
Speak@Ease Preferred No
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Installation and Maintenance Guide
COS Options for MWI (only for 6500 Unified
Messaging)
COV/ONS/E&M Voice Mail Port Yes
Speak@Ease Preferred No
Permanent Do Not Disturb Yes
Value
7. In the "Feature Access Code Assignment" form, program the feature access codes
(Message Waiting - Activate, and Message Waiting - Deactivate) for MWI. The codes must
match the MWI parameters on the 6500 Unified Communications system.
If using COS option Account Code Verified, program the account code in the "Independent
Account Code Definition" form, and then in the "Feature Access Codes" form, assign a
primary code for Account Code (this code must match the code in the 6500 Admin Web
Page under General Settings and in the detailed information for each user.
8. In the “Hunt Group Assignment” form, program the ports as members of a hunt group.
For 6500 Unified Messaging, include the MWI designated port in the same hunt group
with permanent Do Not Disturb in the COS. Set the hunt group type to circular.
For 6500 Attendant, program the hunt group type as "Voice;" for 6500 Unified Messaging,
program the Hunt Group Type as "Voice Mail." Assign a pilot number for the hunt group.
T o enable the Speak@Ease softkey (optional)
Users of Superset display telephones can connect to the 6500 Unified Communications system
by pressing a softkey or feature key on their sets. This feature option must be installed and
enabled on the SX-2000 PBX.
1. In the "Miscellaneous Assignment" form, enter the hunt group number, extension number,
or speed dial number required to access the 6500 Unified Communications system ports
in the Speak@Ease Access Number field.
2. In the "Class of Service Options Assignment" form for the Superset display phones, set
Speak@Ease Preferred to
- Yes if you want the Speak@Ease softkey to be displayed before the Phonebook
softkey, or
- No if you want the Speak@Ease softkey to be displayed after the user presses the
Phonebook softkey.
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Programming the PBX
Programming a Nortel Networks PBX
The VTG VB-2009 card in a 6500 server emulates 2616 digital phone sets to a
• Nortel Networks Meridian 1 PBX
• Nortel Networks Meridian SL1.
These Nortel Networks PBXs must have the following software and options:
• Software Generic X11 Release 15 or greater
• PBX Options 11, 21, 21A, 51, 61, 71 and 81
• Package # 19 (Digit Display)
• Package # 46 (Message Waiting Centre).
Program the 2616 phone ports as follows:
•Key 0 as the primary directory number
•Key 13 as the message indication key (MIK)
•Key 14 as the message cancellation key (MCK)
•Key 15 as the transfer key (TRN)
In the COS of the 2616 phone ports, ensure that the following options are enabled:
• ADD (Automatic Digit Display)
• FTTU (Flexible Trunk-to-Trunk Connections Unrestricted)
Note: Do not program features against any of the other keys. Program the 2616 phone
ports in a hunt group.
Integrating IP Sets
Programming a 3300 ICP System
T o program a 3300 ICP system
1. For each channel purchased, program a 6500 Unified Communications port in the "IP Set
Configuration" form as a 5020 IP set (click System Configur ation, Telephones, Multiline
IP T elephones, then IP Set Configuration). Repeat this procedure for each port you want
to configure.
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Installation and Maintenance Guide
2. Program the COS for the ports and the sets (System Administration/System Options/Class
of Service Options Assignment).
Tip: In the "Class of Service Options Assignment" form for the 6500 Unified
Communications ports, ensure that the “Speak@Ease Preferred” option is set to No.
COS Options for Ports Value
HCI/CTI/TAPI Call Control Allowed Yes
HCI/CTI/TAPI Monitor Allowed Yes
Public Network Access via DPNSS Yes
Speak@Ease Preferred No
COV/ONS/E&M Voice Mail Port
(for 6500 Unified Messaging only)
COS Options for Sets Value
Speak@Ease Preferred Yes
Yes
3. Program the System Options (System Administration/System Options/System Options
Assignment). The following value is site specific:
- Registration Access Code value, (for example ***)
4. Assign a pilot number for a hunt group and program the ports as members of the hunt
group (circular or terminal) in the "Hunt Group Assignment" form (System
Administration/Call Handling/Hunt Groups/Hunt Group Assignment).
Note: The Hunt Group Type is "V oice" for a 6500 Attendant system and "Voice mail" for
a 6500 Unified Messaging system.
T o enable the Speak@Ease softkey (optional)
Tip: For systems using 6500 Unified Messaging, refer to Program the 3300 ICP for MWI,
page 17, in order to configure the MWI with IP Integration.
Users of the Mitel Networks™ 5000 IP series phones (excluding the 5001/5005 IP single line
sets) can connect to the 6500 Unified Communications system by pressing a softkey on their
sets. This feature option must be installed and enabled on the 3300 ICP.
1. For the PBX, in the "Options Assignment" form, set the Speak@Ease Preferred option
to Yes.
2. In the "Miscellaneous Assignment" form, enter the hunt group number, extension number,
or speed dial number to ARS (required to access the 6500 Unified Communications system
ports) in the Speak@Ease Integration Access Number field.
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Programming the PBX
3. For the phones, in the "Class of Service Options Assignment" form, set Speak@Ease
Preferred to
- Yes if you want the Speak@Ease softkey to be displayed before the Phonebook
softkey, or
- No if you want the Speak@Ease softkey to be displayed after the user presses the
Phonebook softkey.
Programming a 3300 ICP for MWI
To create an HCI Reroute Hunt Group
1. Open the 3300 ICP Administration Web page and in the Selection: drop-down menu,
click System Administration.
2. Navigate to the "Hunt Group Assignment" form (click Call Handling, Hunt Groups, then
Hunt Group Assignment)
3. Click Add.
4. In the Hunt Group field, type the hunt group number.
5. In the Hunt Group T ype field, select HCIReroute.
6. Click Save.
7. Navigate to the "Call Rerouting Always Alternative Assignment" form (Call Handling/ Call
Routing/ Call Rerouting Always Alternative Assignment). Choose an unused Always
Alternative Numb er, then click Change. Do not use Call Reroute numb er 1.
Tip: Remember the Always Alternative Number, because it will be needed in the final
step of this procedure.
8. In the "Call Rerouting Always Alternative Number Assignment" form, change all four
“Always Originating Device” values to Reroute, and change “Directory Number to Reroute
to” to the 6500 messaging hunt group pilot number.
9. Click Save.
10.In the Call Routing folder, click Call Rerouting Assignment.
11. Select the entry that matches the HCI Reroute number, then click the Change button.
12.In the Call Rerouting Assignment window, change the Call Rerouting Day, Call Rerouting
Night1, and Call Rerouting Night2 numbers to the Call Rerouting Always Alternative
number created in step 7.
Tip: To test the MWI settings, see To test MWI with MiTAIX, on page 69.
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Installation and Maintenance Guide
Integrating Q.SIG
Programming the PRI Card for Q.SIG
You must configure the T1/E1 PRI Card with the Q.SIG protocol to operate with the 3300 ICP
system. The configuration is set with the IMAT program running on a PC. The procedures in
this section apply for both T1 and E1 unless stated otherwise.
IMAT connects to the target PRI device using a direct cable network connection over the serial
ports. For further information on setting up the direct cable connection, do a search on “direct
cable” in the Windows Help system.
To establish a connection with the PRI card
1. With a standard serial cable, connect the PC to the backplane of the chassis with the PRI
card.
2. Click File, then Connect to Remote Site.
Tip: You must know the PRI link number (link 1 or 2).
Tip: When programming trunk ranges, use 23 for the maximum trunk number for T1,
and use 30 for the maximum trunk number for E1.
To configure Site Options
1. Open the Site Options window (click Config, Sy stem Confi guration , then Site Options)
in IMAT to configure the site options.
2. For System Type, select PRI Card.
3. For Connect Platform, select SX-2000 Light.
4. Select all of the options for Options.
5. Click Update.
T o configure PRI Link Characteristics for the Q.SIG Master
1. Open the PRI Link Characteristics w indow (c li ck Config, System Configuration, then
PRI Link Characteristics).
2. In the PRI Link Number box, select the link number of the PRI Card.
3. In the Protocol Type box, select QSIG.
4. In the Protocol Variant box, select ISO.
5. Select the Network-side/Q.SIG master check box.
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Programming the PBX
6. For Physical Type, if using T1, select T1/CSU. If using E1, select E1/CEPT. The ph ysic al
type characteristics are then accessed with the Characteristics button. Refer to the
following procedures.
T1 Physical Type Characteristics
Click the Characteristics button. The CSU Characteristics window opens if T1/CSU was
selected in step 6.
- For Line Coding, select B8ZS.
- For Framing, select ESF.
- For Line Build Out, select 0 dB.
- For Invert Data select Disable.
- Click Update.
E1 Physical Type Characteristics
Click the Characteristics button. The E1/CEPT Characteristics window opens if E1/CEPT
was selected in step 6.
- For CRC4, select Enable.
- For ADI, select Enable.
- Click Update.
T o configure Call Characteristics
Incoming Call Characteristics
1. Open the Incoming Call Characteristics window (click Config, then Incoming Call
Characteristics).
2. In the PRI Link Number box, select the appropriate number.
3. In the Trunks box, enter 1–23.
4. For DDI Delivery, sele ct Yes.
5. For CPN Delivery, select Yes.
6. Click Update.
Outgoing Call Characteristics
1. Open the Outgoing Call Characteristics window (click Config, then Outgoing Call
Characteristics).
2. In the PRI Link Number box, select the appropriate number.
3. In the Trunks box, type "1–23".
4. For Fixed Bearer Capability, select for V oice: Speech, and for Data: Null.
5. For Fixed CLIR, select for Voice: Allow, and for Data: Null.
6. Click Update.
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Installation and Maintenance Guide
To configure Trunk Range Settings
Trunk Range Assignment
1. Open the Trunk Range Assignment window (click Config, MinMax Settings, then
Trunk Range Assignment).
2. For Starting, select the PRI Link number and enter the starting trunk number.
3. For Ending, select the PRI Link number and enter the ending trunk number.
4. Click Update.
Tip: When programming trunk ranges, use 23 for the maximum trunk number for T1,
and use 30 for the maximum trunk number for E1.
Trunk Range Limits
1. Open the Trunk Range Limits window (click Config, MinMax Settings, then Trunk
Range Limits).
2. For Incoming Counts, for Min: enter 0 and for Max: enter 46.
3. For Outgoing Counts, for Min: enter 0 and for Max: enter 46.
4. In the Protocol box, select QSIG.
5. In the Protocol Reject Cause Value box enter 17.
6. Click Update.
Programming an SX-2000 for T1 and E1
To program the Trunk Group
Tip: Refer to the SX-2000 LIGHTWARE 31 Technical Documentation for general
information about programming the SX-2000 system.
1. Using the SX-2000 CDE Forms, in the "System Configuration" form, program the PRI card
as a Universal T1 or as a Universal E1 card, as appropriate.
Tip: Record the cabinet, shelf, and slot number for use later in this procedure.
20 50003280, Revision B
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