INSTALLATION AND MAINTENA NCE GUIDE
NOTICE
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®
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Mitel Networks 6500 Unified Communications Installation and Maintenance Guide
50003280, Revision B
Release 4.0
March 2003
®,™Trademark of MITEL Corporation
©Copyright 2002, MITEL Networks Corporation
All rights reserved
Table of Contents
Chapter 1 – New Installations
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Supported PBX Integrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Digital Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
IP Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Minimum PBX Software Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Unified Messaging Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connecting and Customizing the 6500 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Unpacking and Positioning the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connecting the Server Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the Keyboard and Mouse to a TS1404 Server . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting to AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting the Security Access Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Powering Up the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Changing the Computer Name and TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Configuring the Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Programming the PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Integrating Digital Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Programming an SX-200
Programming an SX-2000
®
PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
®
PBX or 3200 ICP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Programming a Nortel Networks PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Integrating IP Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Programming a 3300 ICP System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Programming a 3300 ICP for MWI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Integrating Q.SIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8
Programming the PRI Card for Q.SIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Programming an SX-2000 for T1 and E1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Programming a 3300 ICP/NSU for T1 and E1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Installing a New 6500 Attendant System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Integrating the System for the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Integrating Digital Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Integrating IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Installing a New 6500 Unified Messaging System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Configuring the Other Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Creating a SpeakAdmin User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Installing the Active Directory Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Installing the Exchange Server Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Setting the Relay Permissions on the Exchange Server . . . . . . . . . . . . . . . . . . . . . . . . 44
Combining Administration Access (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Customizing Outlook Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
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Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Joining the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Integrating the System for the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Integrating Digital Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Integrating IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Distributing the Multimedia Outlook Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Integrating Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Configuring the System for RightFAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Configuring the System for FACSys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Configuring Fax Forward in the Admin Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Integrating VPIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
NuPoint Messenger™ Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
6500 Unified Messaging Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Configuring a New 6500 Attendant System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Creating a Company Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Configuring the System with the Admin Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Configuring a New 6500 Unified Messaging System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Configuring the System with the Admin Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Reviewing the Configuration for the Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Checklist for the new 6500 Attendant System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
6500 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Checklist for the new 6500 Unified Messaging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
6500 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Domain Controller (Active Directory server) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Exchange 2000 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Printing and Distributing the User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Chapter 2 – Upgrade Installations
About Upgrading to Release 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Software History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
About Upgrading within Release 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
About Upgrading from a Unilingual System to a Bilingual System. . . . . . . . . . . . . . . . . . . . 96
Backing Up the Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Upgrading the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Upgrading from an 8-port to a 16-port Digital System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Installing the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Configuring the System BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Configuring the Array (TS1400SR/TS1404SR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Integrating the Windows NT Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Installing Video Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Installing Management Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
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Updating the Pagefile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Configuring the Event Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Modifying the Viewing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Joining the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 1
Installing Supporting Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Updating IIS Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Installing the 6500 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Installing the 6500 Attendant Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Getting Prepared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Installing the 6500 Attendant Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Configuring NMS for Digital Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Starting the Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Restoring the Customer Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Installing the 6500 Unified Messaging Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Getting Prepared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Creating SpeakAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Adding SpeakAdmin to the Administrator Group for the Exchange 2000 Server . . . . . 127
Installing the Active Directory Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Installing the Exchange Server Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Installing the 6500 Unified Messaging Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Combining Administration Access (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Configuring NMS for Digital Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Restoring the Customer Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Customizing Outlook Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Integrating Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Integrating VPIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Distributing Multimedia Outlook Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Chapter 3 – General Maintenance
Setting up Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Using the Admin Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Opening the Admin Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Closing the Admin Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Managing Emergency Prompts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Backing Up Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Enabling Software Options or Additional Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Selecting the Primary and Secondary Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Changing a Bilingual System to a Unilingual System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Resolving Ambiguous Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Tuning Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
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Defining the Pronunciation of a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Querying the Phonetics of a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Mapping English Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Mapping French Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Mapping Spanish Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Mapping U.K. English Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Tuning Text-To-Speech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Preventing Toll Fraud. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Adding Users to the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Adding Users to the 6500 Attendant System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Adding Users to the 6500 Unified Messaging System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Changing the SpeakAdmin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Changing the Computer Name and TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Configuring IP Settings in Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Configuring IP Phone Emulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Configuring Mitel Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Configuring Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Configuring Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Configuring Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Uninstalling Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Uninstalling 6500 Unified Communications Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Uninstalling the 6500 Multimedia Outlook Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Uninstalling Exchange Server Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Uninstalling Active Directory Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Installing Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing 6500 Unified Communications Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing 6500 Attendant Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing 6500 Unified Messaging Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing Supporting Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing 6500 Multimedia Outlook Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing Exchange Server Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing Active Directory Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Installing Service Packs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Checking the Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
About Service Recovery Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Service Dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Setting the Refresh Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Starting and Stopping Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Changing the Service Start Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
iv 50003280, Revision B
Table of Contents
Chapter 4 – Field Replac eable Units
Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
6500 Unified Communications Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . 203
TS800 Server Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
TS1400/TS1404 Servers Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
General Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Specific Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Replacing the VB-2000 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Slot Designation for the TS1400/TS1404 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Replacing the AG 2000 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Replacing the MVIP Cable and Conversion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Replacing the SAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Replacing the Turnkey Server Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Chapter 5 – Troubleshooting/Reference
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Name Recognition Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Powering Down/Up the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Correcting Database Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Restarting the DNI Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Correcting Low Volumes on Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
IP Integration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
System Service Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
System Hardware and Device Driver Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
System Configuration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
System Performance Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Unified Messaging Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
SMTP Command Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
SMTP Reply Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Using SMTP Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
50003280, Revision B v
Installation and Maintenance Guide
vi 50003280, Revision B
Safety Instructions
Read all instructions before attempting to install or use this product.
Changes or modifications not expressly approved by Mitel Networks™ could void the user's
authority to operate the equipment.
Warning: Failure to follow all instructions may result in improper equipment oper ation
and/or risk of electrical shock.
• Read all instructions.
• Keep these instructions with the equipment.
• Do not attempt to install or service this equipment unless you are skilled in the installation
and maintenance of electronic telecommunications equipment and have successfully completed specific training for this equipment.
• This product must be installed and serviced in accordance with both this document and
the technical documentation.
• Follow all procedures outlined in the technical documentation, in the sequence given.
• Configure this product with only the assemblies specified and in the locations stated in the
technical documentation.
• Replace all guards or barriers. Close and lock doors when you complete the installation
or before you return the equipment to service.
• Do not connect telecommunications cabling to the system, service the system, or operate
the system with the grounding conductor disconnected.
• Install all wiring in accordance to local, state, and federal electrical code requirements.
Use of Safety Notices
These safety notices appear on the product or in the technical documentation.
Danger: Danger indicates an imminently hazardous situation, which, if not avoided,
could result in death or serious injury.
Warning: Warning indicates a potentially hazardous situation, which, if not avoided,
could result in death or serious injury.
50003280, Revision B vii
Installation and Maintenance Guide
Caution: Caution indicates a potentially hazardous situation, which, if not avoided, may
result in minor or moderate injury and/or damage to the equipment or property.
Use of Symbols
These symbols appear on the product.
DANGEROUS VOLTAGE
The lightning flash with arrowhead symbol within an
equilateral triangle indicates an un-insulated "dangerous
voltage" within the product’s enclosure that may present a
significant risk of electric shock to persons.
The exclamation poi nt within an equilate ral trian gle indicate s
that important operating and maintenance (servicing)
instructions are included in the literature accompanying the
product.
INSTRUCTIONS
PROTECTIVE GROUNDING
TERMINAL
The ground symbol within a circle identi fies the terminal to be
connected to an external protective conductor. Connect this
terminal to earth ground before you make any other
connections to the equipment.
viii 50003280, Revision B
Chapter 1
New Installations
Installation Requirements
System Requirements
1. Identify the server type that you have and how much RAM is installed.
2. Use the chart below to determine whether the current server supports the required
features/ports and also how much RAM is required.
3. If your server does not support the features/ports that you require, purchase a TS1404
server.
Installation Requirements
Server
Type
TS800 550 MHz 512 4 n/a n/a +
TS800
TS1400
TS1404 2 GHz P4 1 GB 8 8 8 + + + +
TS1404 2 GHz P4 1.5 GB 16 30
Processor RAM
8xx MHz 768 8 8 n/a + + + +
Max.
Digital
Ports
Max.
IP
Ports
Q.SIG Mobility Bilingual
22 T1
30 E1
+ + + +
Unified
Messag-
ing
Multi-level
Menus
Note: Large multi-level menus may affect performance on TS800 and TS1400 IDE
servers and may require an upgrade to a TS1404.
Note: Releases 3.X to 4.0 do not require a hardware upgrade as long as the capacity
and feature options are not increased.
Note: IP Integration Ports include 1 port for Message Waiting Indicator (MWI). MWI
programmed with MWI feature access codes require a port dedicated to MWI. If MiTAI
is used for MWI, a dedicated MWI port is not required.
50003280, Revision B 3
Installation and Maintenance Guide
Supported PBX Integrations
Digital Integration
The following systems support digital integration with Mitel Networks™ 6500 Unified
Communications:
®
• Mitel Networks SX-200
• Mitel Networks SX-2000
• Mitel Networks 3200 ICP 2–16 ports
• Nortel Networks M1 2–16 ports
• Nortel Networks SL1 2–16 ports.
All of the above systems use a VTG VB-200X card (an 8-port ISA digital card from Voice
Technologies Group that provides call control via digital set emulation to the PBX) and a NMS
AG-2000 card (an 8- port ca rd from Natur al Mic rosyste ms tha t prov ides DS P resou rces) . Mitel
Networks systems use VTG VB-2007 and Nortel Networks systems use VTG VB-2009.
2–16 ports
®
2–16 ports
IP Integration
The following system supports IP integration with Mitel Networks 6500 Unified Communications:
• Mitel Networks 3300 ICP 2–30 ports
Minimum PBX Software Versions
Note: Q.SIG provides a higher capacity system with the use of the 3300 ICP as a T1/E1
gateway. The SX-2000 system supports Q.SIG . A single T1 link supports up to 22 speech
ports, and the E1 supports up to 30 speech ports
The 6500 Unified Communications server system is available for
• SX-2000 LIGHTWARE™ 26 (M-stream) or greater (including SX-2000 MICRO-LIGHT) to
support digital integration. To support a digital softkey that displays “Speak@Ease,”
LIGHTWARE 30 Release 1 UR1 or greater is required.
• SX-200 LIGHTWARE 16 version 1.1 or greater is required. To support a digital softkey
that displays “Speak@Ease,” LIGHTWARE 18 Release 1 (L36.0.5) or greater is required.
• Mitel Networks™ 3300 Integrated Communications Platform Release 3.1 UR2 or greater.
• Mitel Networks 3200 ICP Release 2.1.1.27 or greater.
• Nortel Networks Meridian™ M-1 Release 15 and greater.
• Nortel Networks Meridian SL-1 Release 15 and greater.
For more information about Nortel Networks software, see Page 14, "Programming a Nortel
Networks PBX").
4 50003280, Revision B
Unified Messaging Requirements
6500 Unified Messaging is only supported in the Microsoft® Exchange 2000 environment.
To use 6500 Unified Messaging, the customer must have an infrastructure comprised of an
Exchange 2000 Server and an Active Directory Server.
The SX-200 systems require 6500 Unified Communications software Release 3.5.2.8 UR1 SP6
or greater.
The SX-2000 systems, the Nortel Networks systems, and the 3300 ICP systems require 6500
Unified Communications software Release 3.6.2.19 UR1 or greater.
The number of 6500 Unified Messaging users logging in is restricted to the number of TTS
(text-to-speech) channels.
Note: The system supports up to 1,000 Unified Messaging users; the number of people
or listings in a corporate directory can be up to 10,000. Remember to change the Active
Directory setting to support over 1000 listings in the corporate directory.
Installation Requirements
There are four passwords for the 6500 Unified Messaging system:
• Local Admin: Administrator with a default password of mitel
• Admin Web Page: Administrator with a default password of 1234567890
• Active Directory Admin: SpeakAdmin with a default password of admin
• Exchange Admin: SpeakAdmin with a default password of admin
When you receive the 6500 server, the server has SpeakAdmin with admin as the password.
When you run the Configuration Wizard for the first time you will use admin for the Current
Password. You have the option to change this password with the Configuration Wizard.
50003280, Revision B 5
Installation and Maintenance Guide
Connecting and Customizing the 6500 Server
The 6500 Unified Communications server (6500 server) is a stand-alone server system that is
shipped from the factory with the required software and hardware. A monitor is not included
with the platform. The third-party software and the 6500 Unified Communications software are
included on CDs.
Note: Do not install any other applications on the 6500 Unified Communications server—
system performance could be affected.
Your system identification code is written on a label attached to the 6500 Unified
Communications Security Access Module (SAM).
For digital integrations, you will require available Digital Line Card ports for each port in the
6500 Unified Communications Server.
To install the server you must
• Unpack and position the server (see page 6).
• Connect the server components (see page 7).
• Power up the server (see page 9).
• Change the computer name and the TCP/IP properties (see page 9).
Note: Before you power up the server, reseat all of the cards in the server. Confirm that
the CPU and memory are seated properly.
Unpacking and Positioning the Server
When you unpack the components
Note: Acclimatize the equipment before unpacking it. Before you unpack the platform,
let the unopened cartons sit at room temperature for at least 24 hours.
• Handle the hardware components with care
• Collect all product documentation and warranties
• Unpack each component separately.
Make sure the location is
• Cool and dry
• Well-ventilated
• Out of direct sunlight
• Away from foot traffic.
6 50003280, Revision B
Connecting and Customizing the 6500 Server
Allow three inches of clearance around the sides and top of the server unit to permit heat
dissipation.
Review the system condition internally and externally before applying power to the system.
Tip: V erify that all of the components in the server are seated properly to ensure proper
connection.
Connecting the Server Components
The monitor, keyboard, mouse, and SAM connect to the rear panel of the server. A monitor is
not shipped with the server; however, you will require a monitor to set up the server. After the
server is configured on the LAN, you can remove the monitor.
Caution: When you connect the components, do not force a cable connector into an
interface connector. If you have difficulty making a connection, make sure the cable
connector is properly aligned with the interface connector and that the keys or slots
align with their mates. Also, make sure the connector pins are straight.
Tip: For detailed information on the hardware connections needed for your installation,
refer to the documentation that accompanies the platform.
Connecting the Monitor
T o connect the monitor to the server
1. Ensure the AC power switch for the monitor is set to the OFF position.
2. Locate the signal cable for the monitor.
3. For monitors with a separate modular signal cable, plug this cable into the interface
connector on the monitor.
4. Plug the other end of the monitor signal cable into the Video Adapter interface connector
on the server. If you need more length, use a monitor signal extension cable.
5. Plug the AC power cord for the monitor into an electrical outlet.
50003280, Revision B 7
Installation and Maintenance Guide
Connecting the Keyboard and Mouse to a TS1404 Server
The TS1404 Server has only one PS/2 connector. You must use the “Y” adapter cable to
connect the mouse and the keyboard to the TS1404 server.
T o connect the keyboard and mouse with a Y cable
1. Locate the “Y” adapter cable provided with the server.
2. Connect the “Y” adapter cable to the PS/2 connector at the rear of the server.
3. Connect the keyboard and the mouse to the appropriate "Y" adapter connector (identified
by keyboard and mouse symbols on the connector). If you need more length, use a
keyboard extensio n cable.
Note: If the "Y" cable disconnects while the server is operating, reconnect the cable, and
then restart the server to obtain mouse and keyboard functionality.
Connecting to AC power
To connect the AC cord to the power supply
1. Turn the AC power switch to the OFF position.
2. Ensure that the voltage selector switch is set correctly for your country.
Tip: If the power supply contains a manual switch, you can locate this switch on the rear
of the system close to the power cord connection. (If the power supply has
auto-voltage-sensing capability, there is no switch on the rear of the power supply.)
3. Locate the AC power cable for the server.
4. Plug the male connector into the female receptacle on the main computer unit.
5. Connect the AC cord from the computer to an uninterrupted power supply (recommended).
6. Plug the male connector from the server, the surge protector, or the UPS into a power
outlet with the required voltage. Ensure that the outlet is properly grounded.
Connecting the Security Access Module
To connect the Security Access Module (SAM) to the server
The SAM provides the 6500 Unified Communications system with a System Identifier (ID) code.
This ID code, in combination with a password, enables the application software and software
options.
• Connect the SAM to the parallel or printer port of the server.
Note: The SAM must be installed for the system to function.
8 50003280, Revision B
Connecting and Customizing the 6500 Server
Powering Up the Server
To power up the server
1. Turn on the monitor power switch. (Note that a monitor is not supplied with the system.)
2. Turn on the server power switch.
Tip: If you receive an error message indicating that one of the services has failed, check
the Windows NT Event Viewer to determine which service has failed.
Changing the Computer Name and TCP/IP Properties
Y ou must change the computer name and the TCP/IP properties before connecting to the LAN.
Note: Log in to the 6500 Unified Communications server with the default user name
"Administrator" and password "mitel".
T o change the TCP/IP address and the server name for your network
1. Use Service Manager (click Start, Programs, Mitel Networks, Speech Recognition,
then Service Manager) to stop and set all of the services except for LDAP and NLM to
manual.
- To stop the required services, press CTRL, select all of the services except for NLM
and LDAP Server, right click on the selected services, select Stop, then click OK.
- To set the services to manual, right click on the selected services, click Start Mode,
then Manual.
2. From the Start menu, click Settings, then Control Panel. Double-click the Network icon.
3. In the Network window under the Identification tab, click Change. Change the Computer
Name from “speakease” to the network name suitable for your environment.
Note: Do not use an underscore character in the computer name. Systems with Internet
Explorer 5.5 SP2 or Internet Explorer 6.0 will prevent access to the Admin Web page
and the Personal Web Page if the server name contains an underscore character.
4. Click OK.
5. Click the Protocols tab, then Properties.
6. Enter the required TCP/IP properties specific to your network.
To reconfigure TCP/IP, you will need the
- Internet Protocol (IP) address of the 6500 Unified Communications server. Each device
on a network has a unique 32-bit number, for example: 192.135.2.32. Note that
Dynamic Host Configuration Protocol (DHCP) is supported but not recommended.
- Internet subnet mask that specifies the sub-network
- Gateway address to which all packets that are destined for remote networks are sent
50003280, Revision B 9
Installation and Maintenance Guide
- DNS and/or WINS server addresses, if used
- IP addresses and host names for the Hosts file of the client stations (may be required
if your network does not have a DNS server or WINS server).
7. Click OK, and then Close.
8. If you have a 6500 Unified Messaging system, click Yes to reboot the system.
9. If you have a 6500 Attendant system, click No to reboot the system, and then change the
computer name for the Oracle settings. Refer to the following procedure.
To change the computer name for Oracle (6500 Attendant systems only)
1. Log in to the Admin Web Page (click Start, Programs, Mitel Networks, Speech
Recognition, then Administration) with the Login ID "administrator" and the default
PIN "1234567890."
Tip: You can also use http://localhost/default.asp to access the Admin Web Page.
2. Click System Configuration, System Properties, then Oracle.
3. Change the name “speakease” to the new computer name.
4. Click Save, and close the window.
5. Reboot the server.
Configuring the Audio Settings
To program Multimedia
1. Open the Multimedia control panel (click Start, Settings, Control, then open Multimedia).
The Multimedia Properties window opens.
2. In the Audio tab, select None for Preferred device in both the Playback and Recording
sections.
3. Select Use preferred devices only.
4. Click Apply, then OK.
To program Sounds
1. Open the Sounds control panel (click Start, Settings, Control, then open Sounds). The
Sounds Properties window opens.
2. In the Schemes section, select No Sounds from the drop-down list. The Save Scheme
window opens.
3. Click No to save the previous scheme, Apply, and then OK.
10 50003280, Revision B
Programming the PBX
The 6500 Unified Communications system is supported on the SX-200 and SX-2000 through
digital integration. The Nortel Networks Meridian PBX is also supported via digital integration.
The 3300 ICP is supported through IP integration (voice-over-IP).
Tip: If you have more than one switch in a networked PBX, ensure that the
Message-Waiting-feature access codes are uniform between all of the switches.
Choose from the following procedures
• Programming for Digital Integration
- Program an SX-200 PBX (see page 11).
- Program an SX-2000 PBX or 3200 ICP (see page 13).
- Program a Nortel Networks PBX (see page 15).
• Programming for IP Integration
- Program a 3300 ICP System (see page 24).
Programming the PBX
• Programming for Q.SIG Integration
- This procedure involves programming the PRI card (see page 18),and programming
the SX-2000 and 3300 ICP for T1 and E1 (see page 20 and page 24).
Integrating Digital Sets
Programming an SX-200 PBX
The VB-2007 card in the 6500 server emulates Superset 430 phone sets to the PBX.
To program an SX-200
1. In Form 01, “Configuration,” assign a Digital Line Card for the 6500 Attendant ports.
2. If you have 6500 Unified Messaging, in Form 31, “System Abbreviated Dial Entry,” assign
a speed dial for the MWI port that points to the 6500 port hunt-group access code.
3. In Form 03, “COS Define,” assign the required COS options. The following tables provide
the COS options for the ports, sets, and MWI (for 6500 Unified Messaging).
Note: Leave all of the COS timers at their default setting, "9," and also leave the default
options on.
Note: Use a dedicated port for MWI (Unified Messaging only) with a separate COS. The
MWI port cannot answer calls. For centralized voice mail, the MWI access code should
not contain a * or a #.
50003280, Revision B 11
Installation and Maintenance Guide
Option 208: Call Forwarding - External
Option 211: Call Hold and Retrieve Access
Option 213: Can Flash If Talking to an Outgoing Trunk
Option 245: Abbreviated Dial ing Access
Option 313 to Option 319
Option 502: Display ANI/DNIS/CLASS Information
Option 613: Display ANI Only
Option 702: SMDR - Overwrite
If you have 6500 Unified Messagi ng, also enable
Option 229: COV/DNIC Voice Mail Port
Option 619: Direct Spe ak @Ease Access (optional , an d available in LIGH TW AR E 18 an d g reater)
COS Options for the Ports
COS Options for the Sets
COS Options for MWI (Unified Messaging Only)
Option 229: COV/DNIC Voice Mail Port
Option 259: Message Sending
Option 265: Voice Mail System Speed Dial Index (0–255)
Note: The number for MWI COS Option 265 must be the same number of the speed dial
index in CDE Form 31, "System Abbreviated Dial Entry ." This number points to the hunt
group number of the 6500 Unified Communications ports.
4. In Form 09, “Desktop Device Assignments,” program the ports as SS430 sets (up to 16
ports, in increments of 2).
5. In Form 17, “Hunt Groups,” program the ports as members of a hunt group. We recommend
that you set the hunt group type to circular. Assign an Access Code for the hunt group.
6. If you have 6500 Unified Messaging, in Form 17, “Hunt Groups,” program a second hunt
group for MWI.
7. In Form 02, "Feature Access Codes" program the feature access codes (Message Waiting
- Activate, and Message Waiting - Deactivate) for MWI. The codes must match the MWI
parameters on the 6500 Unified Communications system.
12 50003280, Revision B
Programming the PBX
T o enable the Speak@Ease softkey (optional)
Users of Superset display telephones can connect to the 6500 Unified Communications system
by pressing a softkey on their sets.
1. In CDE Form 03, enable COS Option 619: Direct Speak@Ease Access.
2. In CDE Form 04, enable the purchasable System Option 85: Speak@Ease Integration.
3. In CDE Form 17, program the Digital ports in a separate hunt group.
4. In CDE Form 19, "Call Rerouting Table," scroll to “Speak@Ease Number for the Tenant”
and enter the hunt group access code of the Digital ports connecting to the 6500 Unified
Communications.
Programming an SX-2000 PBX or 3200 ICP
The VB-2007 card in the 6500 server emulates Superset 430 telephone sets to the PBX.
T o program an SX-2000 PBXor 3200 ICP
1. In the "Dimension and Feature Selection" form, enable Speak@Ease Integration
(purchasable option).
2. In the System Configuration form, program a DNI line card.
3. In the "DNI Circuit Assignment" form, program the set type as Superset 430 against
Channel #1 of the PLID.
4. In the "Multiline Set Assignment" form, program a prime Directory Number and an
Interconnect Number against the line circuits for the 6500 Unified Communications system.
5. In the "Station Service Assignment" form, assign the phone’s directory number a Class of
Service (COS), Class of Restriction (COR), and Intercept Number.
6. In the "Class of Service Options Assignment" form, program the following COS.
Note: In the "Class of Service Options Assignment" form for the 6500 Unified
Communications ports, ensure that the Speak@Ease Preferred option is set to No.
COS Options for the Ports Value
COV/ONS/E&M Voice Mail Port Yes (only for 6500 Unified
Messaging)
Display ANI/ISDN Calling Number Only Yes (optional)
Display ANI/DNIS/ISDN Calling/Called Number Yes (optional)
Account Code Verified or Non-verified Account Code Yes (optional)
Account Code Length 12 (optional)
Speak@Ease Preferred No
50003280, Revision B 13
Installation and Maintenance Guide
COS Options for MWI (only for 6500 Unified
Messaging)
COV/ONS/E&M Voice Mail Port Yes
Speak@Ease Preferred No
Permanent Do Not Disturb Yes
Value
7. In the "Feature Access Code Assignment" form, program the feature access codes
(Message Waiting - Activate, and Message Waiting - Deactivate) for MWI. The codes must
match the MWI parameters on the 6500 Unified Communications system.
If using COS option Account Code Verified, program the account code in the "Independent
Account Code Definition" form, and then in the "Feature Access Codes" form, assign a
primary code for Account Code (this code must match the code in the 6500 Admin Web
Page under General Settings and in the detailed information for each user.
8. In the “Hunt Group Assignment” form, program the ports as members of a hunt group.
For 6500 Unified Messaging, include the MWI designated port in the same hunt group
with permanent Do Not Disturb in the COS. Set the hunt group type to circular.
For 6500 Attendant, program the hunt group type as "Voice;" for 6500 Unified Messaging,
program the Hunt Group Type as "Voice Mail." Assign a pilot number for the hunt group.
T o enable the Speak@Ease softkey (optional)
Users of Superset display telephones can connect to the 6500 Unified Communications system
by pressing a softkey or feature key on their sets. This feature option must be installed and
enabled on the SX-2000 PBX.
1. In the "Miscellaneous Assignment" form, enter the hunt group number, extension number,
or speed dial number required to access the 6500 Unified Communications system ports
in the Speak@Ease Access Number field.
2. In the "Class of Service Options Assignment" form for the Superset display phones, set
Speak@Ease Preferred to
- Yes if you want the Speak@Ease softkey to be displayed before the Phonebook
softkey, or
- No if you want the Speak@Ease softkey to be displayed after the user presses the
Phonebook softkey.
14 50003280, Revision B
Programming the PBX
Programming a Nortel Networks PBX
The VTG VB-2009 card in a 6500 server emulates 2616 digital phone sets to a
• Nortel Networks Meridian 1 PBX
• Nortel Networks Meridian SL1.
These Nortel Networks PBXs must have the following software and options:
• Software Generic X11 Release 15 or greater
• PBX Options 11, 21, 21A, 51, 61, 71 and 81
• Package # 19 (Digit Display)
• Package # 46 (Message Waiting Centre).
Program the 2616 phone ports as follows:
•Key 0 as the primary directory number
•Key 13 as the message indication key (MIK)
•Key 14 as the message cancellation key (MCK)
•Key 15 as the transfer key (TRN)
In the COS of the 2616 phone ports, ensure that the following options are enabled:
• ADD (Automatic Digit Display)
• FTTU (Flexible Trunk-to-Trunk Connections Unrestricted)
Note: Do not program features against any of the other keys. Program the 2616 phone
ports in a hunt group.
Integrating IP Sets
Programming a 3300 ICP System
T o program a 3300 ICP system
1. For each channel purchased, program a 6500 Unified Communications port in the "IP Set
Configuration" form as a 5020 IP set (click System Configur ation, Telephones, Multiline
IP T elephones, then IP Set Configuration). Repeat this procedure for each port you want
to configure.
50003280, Revision B 15
Installation and Maintenance Guide
2. Program the COS for the ports and the sets (System Administration/System Options/Class
of Service Options Assignment).
Tip: In the "Class of Service Options Assignment" form for the 6500 Unified
Communications ports, ensure that the “Speak@Ease Preferred” option is set to No.
COS Options for Ports Value
HCI/CTI/TAPI Call Control Allowed Yes
HCI/CTI/TAPI Monitor Allowed Yes
Public Network Access via DPNSS Yes
Speak@Ease Preferred No
COV/ONS/E&M Voice Mail Port
(for 6500 Unified Messaging only)
COS Options for Sets Value
Speak@Ease Preferred Yes
Yes
3. Program the System Options (System Administration/System Options/System Options
Assignment). The following value is site specific:
- Registration Access Code value, (for example ***)
4. Assign a pilot number for a hunt group and program the ports as members of the hunt
group (circular or terminal) in the "Hunt Group Assignment" form (System
Administration/Call Handling/Hunt Groups/Hunt Group Assignment).
Note: The Hunt Group Type is "V oice" for a 6500 Attendant system and "Voice mail" for
a 6500 Unified Messaging system.
T o enable the Speak@Ease softkey (optional)
Tip: For systems using 6500 Unified Messaging, refer to Program the 3300 ICP for MWI,
page 17, in order to configure the MWI with IP Integration.
Users of the Mitel Networks™ 5000 IP series phones (excluding the 5001/5005 IP single line
sets) can connect to the 6500 Unified Communications system by pressing a softkey on their
sets. This feature option must be installed and enabled on the 3300 ICP.
1. For the PBX, in the "Options Assignment" form, set the Speak@Ease Preferred option
to Yes.
2. In the "Miscellaneous Assignment" form, enter the hunt group number, extension number,
or speed dial number to ARS (required to access the 6500 Unified Communications system
ports) in the Speak@Ease Integration Access Number field.
16 50003280, Revision B
Programming the PBX
3. For the phones, in the "Class of Service Options Assignment" form, set Speak@Ease
Preferred to
- Yes if you want the Speak@Ease softkey to be displayed before the Phonebook
softkey, or
- No if you want the Speak@Ease softkey to be displayed after the user presses the
Phonebook softkey.
Programming a 3300 ICP for MWI
To create an HCI Reroute Hunt Group
1. Open the 3300 ICP Administration Web page and in the Selection: drop-down menu,
click System Administration.
2. Navigate to the "Hunt Group Assignment" form (click Call Handling, Hunt Groups, then
Hunt Group Assignment)
3. Click Add.
4. In the Hunt Group field, type the hunt group number.
5. In the Hunt Group T ype field, select HCIReroute.
6. Click Save.
7. Navigate to the "Call Rerouting Always Alternative Assignment" form (Call Handling/ Call
Routing/ Call Rerouting Always Alternative Assignment). Choose an unused Always
Alternative Numb er, then click Change. Do not use Call Reroute numb er 1.
Tip: Remember the Always Alternative Number, because it will be needed in the final
step of this procedure.
8. In the "Call Rerouting Always Alternative Number Assignment" form, change all four
“Always Originating Device” values to Reroute, and change “Directory Number to Reroute
to” to the 6500 messaging hunt group pilot number.
9. Click Save.
10.In the Call Routing folder, click Call Rerouting Assignment.
11. Select the entry that matches the HCI Reroute number, then click the Change button.
12.In the Call Rerouting Assignment window, change the Call Rerouting Day, Call Rerouting
Night1, and Call Rerouting Night2 numbers to the Call Rerouting Always Alternative
number created in step 7.
Tip: To test the MWI settings, see To test MWI with MiTAIX, on page 69.
50003280, Revision B 17
Installation and Maintenance Guide
Integrating Q.SIG
Programming the PRI Card for Q.SIG
You must configure the T1/E1 PRI Card with the Q.SIG protocol to operate with the 3300 ICP
system. The configuration is set with the IMAT program running on a PC. The procedures in
this section apply for both T1 and E1 unless stated otherwise.
IMAT connects to the target PRI device using a direct cable network connection over the serial
ports. For further information on setting up the direct cable connection, do a search on “direct
cable” in the Windows Help system.
To establish a connection with the PRI card
1. With a standard serial cable, connect the PC to the backplane of the chassis with the PRI
card.
2. Click File, then Connect to Remote Site.
Tip: You must know the PRI link number (link 1 or 2).
Tip: When programming trunk ranges, use 23 for the maximum trunk number for T1,
and use 30 for the maximum trunk number for E1.
To configure Site Options
1. Open the Site Options window (click Config, Sy stem Confi guration , then Site Options)
in IMAT to configure the site options.
2. For System Type, select PRI Card.
3. For Connect Platform, select SX-2000 Light.
4. Select all of the options for Options.
5. Click Update.
T o configure PRI Link Characteristics for the Q.SIG Master
1. Open the PRI Link Characteristics w indow (c li ck Config, System Configuration, then
PRI Link Characteristics).
2. In the PRI Link Number box, select the link number of the PRI Card.
3. In the Protocol Type box, select QSIG.
4. In the Protocol Variant box, select ISO.
5. Select the Network-side/Q.SIG master check box.
18 50003280, Revision B
Programming the PBX
6. For Physical Type, if using T1, select T1/CSU. If using E1, select E1/CEPT. The ph ysic al
type characteristics are then accessed with the Characteristics button. Refer to the
following procedures.
T1 Physical Type Characteristics
Click the Characteristics button. The CSU Characteristics window opens if T1/CSU was
selected in step 6.
- For Line Coding, select B8ZS.
- For Framing, select ESF.
- For Line Build Out, select 0 dB.
- For Invert Data select Disable.
- Click Update.
E1 Physical Type Characteristics
Click the Characteristics button. The E1/CEPT Characteristics window opens if E1/CEPT
was selected in step 6.
- For CRC4, select Enable.
- For ADI, select Enable.
- Click Update.
T o configure Call Characteristics
Incoming Call Characteristics
1. Open the Incoming Call Characteristics window (click Config, then Incoming Call
Characteristics).
2. In the PRI Link Number box, select the appropriate number.
3. In the Trunks box, enter 1–23.
4. For DDI Delivery, sele ct Yes.
5. For CPN Delivery, select Yes.
6. Click Update.
Outgoing Call Characteristics
1. Open the Outgoing Call Characteristics window (click Config, then Outgoing Call
Characteristics).
2. In the PRI Link Number box, select the appropriate number.
3. In the Trunks box, type "1–23".
4. For Fixed Bearer Capability, select for V oice: Speech, and for Data: Null.
5. For Fixed CLIR, select for Voice: Allow, and for Data: Null.
6. Click Update.
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Installation and Maintenance Guide
To configure Trunk Range Settings
Trunk Range Assignment
1. Open the Trunk Range Assignment window (click Config, MinMax Settings, then
Trunk Range Assignment).
2. For Starting, select the PRI Link number and enter the starting trunk number.
3. For Ending, select the PRI Link number and enter the ending trunk number.
4. Click Update.
Tip: When programming trunk ranges, use 23 for the maximum trunk number for T1,
and use 30 for the maximum trunk number for E1.
Trunk Range Limits
1. Open the Trunk Range Limits window (click Config, MinMax Settings, then Trunk
Range Limits).
2. For Incoming Counts, for Min: enter 0 and for Max: enter 46.
3. For Outgoing Counts, for Min: enter 0 and for Max: enter 46.
4. In the Protocol box, select QSIG.
5. In the Protocol Reject Cause Value box enter 17.
6. Click Update.
Programming an SX-2000 for T1 and E1
To program the Trunk Group
Tip: Refer to the SX-2000 LIGHTWARE 31 Technical Documentation for general
information about programming the SX-2000 system.
1. Using the SX-2000 CDE Forms, in the "System Configuration" form, program the PRI card
as a Universal T1 or as a Universal E1 card, as appropriate.
Tip: Record the cabinet, shelf, and slot number for use later in this procedure.
20 50003280, Revision B
Programming the PBX
2. In the "Link Descriptor Assignment" form, choose an unused link descriptor number and
create a link descriptor with the parameters listed in the following table.
Field Value
Address for Message Control (A/B) A
BER - Maintenance Limit, 10**-n = (3.4.5.6) 4
BER - Service Limit, 10** - n= (3.4.5.6) 3
Data Call Alternate Digit Inversion (Yes/No) Yes
Framing Losses in 24 hrs - Maintenance Limit (0–9000) 255
Framing Losses in 24 hrs - Service Limit (0–9000) 9000
Integrated Digital Access ISDN Node
QSIG Private Network Access (Yes/No) Yes
Satellite Link Delay (Yes/No) No
Slip Rate - Maintenance Limit (0–9000) 255
Slip Rate - Service Limit (0–9000) 7000
Alarm Debounce Timer - Service Limit (300–3200) 500
B8ZS Zero Code Suppression - (Yes/No) Yes
Operation Mode (CSU/DSX-1) DSX-1
CSU Tx Line Build-Out (0, 7.5, 15, 22.5 db)
DSX-1 line length (1–133, 134–266, 267–399, 400–533, 534–655 ft) 0–133
Extended Super Frame (Yes/No) No
Inverted D channel (DPNSS only) (Yes/No) No
CRC-4 enabled (Yes/No) No
E1 line length (1–133, 134–266, 267–399, 400–533, 534–655 ft) 0–133
Voice encoding (Nil/ADI/Sign-Mag/Inverted ADI) Nil
Data encoding (Nil/ADI/Sign-Mag/Inverted ADI) Nil
3. In the "Digital Link Assignment" form, assign the link descriptor number used in step 2 to
the appropriate link or links of the Universal T1 or Universal E1 entries.
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Installation and Maintenance Guide
4. In the "MSDN-DPNSS-DASSII Trunk Circuit Descriptor Assignment" form, choose an
unused circuit descriptor number and create a circuit descriptor with the parameters listed
below.
Note: Record this number so you can use it later in this procedure.
Signalling Protocol (MSDN-DPNSS/DASS II) MSDN-DPNSS
Card Type (Cept/DS1/UNIVERSAL E1/UNIVERSAL T1/R2) UNIVERSAL T1
Dual Seizure Priority (Incoming/Outgoing) Incoming
ISDN BRI Mode Leave value blank
Far End Connection (Main PBX/Satellite PBX/Toll/Local) Local
5. Choose an unused COS number, and, in the "Class of Service form," modify these values
for the Q.SIG trunks with the COS number being used.
Field Value
Field Value
External Trunk Standard Ringback Yes
Public Network Access via DPNSS Yes
6. In the "Trunk Service Assignment" form, select an unused trunk service number and assign
the setting shown below. Fields not listed below must keep their default settings.
Field Value
COS COS number from step 5
Dial-in Trunks Incoming Digit Modification: Absorb 0
Trunk Label QSIG TRUNK (example)
7. In the "Trunk Assignment" form, locate the circuits associated with the cabinet, shelf, and
slot determined in step 1.
8. In the "Trunk Assignment" form, assign consecutive trunk numbers to the link you plan to
use.
Note: Record these trunk numbers.
9. In the "Trunk Assignment" form, create a trunk group and assign all the trunks from step 8.
Note: Record this trunk group number for use in ARS.
22 50003280, Revision B
Programming the PBX
To program ARS
This procedure uses ARS to route the 6500 Unified Communications calls to the 3300 ICP
using a designated pilot number.
1. In the "Route Assignment" form, configure a route using the trunk group number from
step 9 in the previous procedure, "To Program the Trunk Group."
2. Configure the route using the following parameters:
Field Value
Trunk Group Number The trunk group number in step 1
COR number Leave as default (normally 1)
Digit Modification Number Digit modification number required
3. In the "Automatic Route Selection Assignment" form, configure an automatic route to the
route configured in step 2.
Tip: Decide on the pilot number that will be dialed to access the 6500 Unified
Communications. Use the first digit to recall the "ARS" form and then configure the route
using the following values:
Field Value
Digits Dialed The rest of the digits (al l but the first digit) in the
6500 Unified Communications pilot number.
Number of Digits to follow 0
Terminati on Type Route
Termination Number The route number in step 2.
To program System Options
In the "Systems Options Assignment" form, assign the following parameters:
Field Value
Maximum Trunks in a Conference (0–8) 4
Route Optimization Establish me nt Time
(5 s–120 s)
Route Optimization Attempts (0–3) 3
Optimization Network ID (max of 7 digits) Enter an arbitrary but unique optimization
Route Optimization Trai lin g Digits (2–26 ) 2
5
network ID.
DPNSS/QSIG Diversion Enabled Yes
50003280, Revision B 23
Installation and Maintenance Guide
To program MWI Feature Access Codes
In the "Feature Access Code Assignment" form, make sure that the Message Waiting - Activate
code and the Message Waiting - Deactivate code are the same values as programmed in the
other PBXs. These codes must be the same in all of the PBXs in the network.
Tip: The Q.SIG integration uses feature access codes for MWI, not MiTAI.
To program Network Synchronization
In the "Network Synchronization" form (in the Digital Link Forms group) enter the cabinet, shelf,
and slot settings of those links that will be synchronization sources for the system.
Programming a 3300 ICP/NSU for T1 and E1
Requirements
• The 3300 ICP requires Release 3.1 UR2 load 3.1.8.6 or greater in order to use E1 with
the North American variant.
• The Universal NSU requires Release 1.1.0.3 PRI E1 load or higher.
Y ou must configure the NSU connected to the 3300 ICP with the Q.SIG protocol to inter-operate
with the SX-2000 system. The configuration is set with the IMAT program running on a PC.
The procedures in this section apply for both T1 and E1 unless stated otherwise.
To establish a connection with NSU
1. Connect the PC with a standard serial cable to the NSU serial port.
2. Click File, then Connect to Remote Site.
To configure Site Options
1. Open the Site Options window (click Config, Sy stem Confi guration , then Site Options)
in IMAT to configure the site options.
2. For System Type, select Universal NSU.
3. For Connect Platform, select 3300 ICP.
4. Select all of the options for Options.
5. Click Update.
To configure PRI Link Characteristics for the Q.SIG Slave
1. Open the PRI Link Characteristics w indow (c li ck Config, System Configuration, then
PRI Link Characteristics).
2. In the PRI Link Number box, select the link number of the PRI Card.
3. In the Protocol Type box, select QSIG.
4. In the Protocol Varia nt box select ISO.
24 50003280, Revision B
Programming the PBX
5. De-select the Network-side/Q.SIG master box.
6. For Physical Type, if T1, select T1/C SU; if E1, selec t E1/CEPT. The physical type
characteristics are then accessed with the Characteristics button. Refer to the following
procedures.
T1 Physical Type Characteristics
Click the Characteristics button. The CSU Characteristics window opens if T1/CSU was
selected in step 6.
- For Line Coding, select B8ZS.
- For Framing, select ESF.
- For Line Build Out, select 0 dB.
- For Invert Data select Disable.
- Click Update.
E1 Physical Type Characteristics
Click the Characteristics button, and the E1/CEPT Characteristics window opens if
E1/CEPT was selected in step 6.
- For CRC4, select Enable.
- For ADI, select Enable.
- Click Update.
T o configure Call Characteristics
Incoming Call Characteristics
1. Open the Incoming Call Characteristics window (click Config, then Incoming Call
Characteristics).
2. In the PRI Link Number box, select the appropriate number.
3. In the Trunks box, enter 1–23.
4. For DDI Delivery, select Yes.
5. For CPN Delivery, select Yes.
6. Click Update.
Outgoing Call Characteristics
1. Open the Outgoing Call Characteristics window (click Config, then Outgoing Call
Characteristics).
2. In the PRI Link Number box, select the appropriate number.
3. In the Trunks box, enter 1–23.
4. For Fixed Bearer Capability, select for V oice: Speech, and for Data: Null.
5. For Fixed CLIR, select for Voice: Allow, and for Data: Null.
6. Click Update.
50003280, Revision B 25
Installation and Maintenance Guide
To configure Trunk Range Settings
Trunk Range Assignment
1. Open the Trunk Range Assignment window (click Config, MinMax Settings, then
Trunk Range Assignment).
2. For Starting, select the PRI Link number and enter the starting trunk number.
3. For Ending, select the PRI Link number and enter the ending trunk number.
4. Click Update.
Tip: When programming trunk ranges, use 23 for the maximum trunk number for T1,
and use 30 for the maximum trunk number for E1.
Trunk Range Limits
1. Open the Trunk Range Limits window (click Config, MinMax Settings, then Trunk
Range Limits).
2. For Incoming Counts, for Min: enter 0 and for Max: enter 46.
3. For Outgoing Counts, for Min: enter 0 and for Max: enter 46.
4. In the Protocol box, select QSIG.
5. In the Protocol Reject Cause Value box enter 17.
6. Click Update.
To configure a Trunk Group and Route to Q.SIG Trunks
The procedure is the same as ”To program the Trunk Group” for the SX-2000 system (see
Page 19) except for two parameters in the "Link Descriptor" form:
• Set Voice encoding (nil/ADI/Sign-Mag/Inverted ADI) to Inverted ADI
• Set Data encoding (nil/ADI/Sign-Mag/Inverted ADI) to Inverted ADI
To configure ARS
Y ou must program ARS to route all non-6500 Unified Communications calls to the Q.SIG
trunks. Depending on the local dialing plan, this will require a minimum of 10 ARS entries
to be programmed.
26 50003280, Revision B
Programming the PBX
To program System Options for DPNSS
In the "Systems Options Assignment" form, assign the following parameters:
Field Value
Maximum Trunks in a Conference (0–8) 4
Route Optimization Establish me nt Time
(5 s–120 s)
Route Optimization Attempts (0–3) 3
Optimization Network ID (max of 7 digits) Enter an arbitrary but unique optimization
Route Optimization Trai lin g Digits (2–26 ) 2
DPNSS/QSIG Diversion Enabled Yes
5
network ID.
To program virtual IP phones
You must program virtual IP phone sets in a hunt group using the designated pilot number.
See page 15, "Programming a 3300 ICP System."
50003280, Revision B 27
Installation and Maintenance Guide
Installing a New 6500 Attendant System
The installation of the new 6500 Attendant system involves
• Integrating the system for the network (see page 28).
• Connecting to the LAN (see page 34).
After completing the above procedures, configure the system from the Admin Web Page, and
then distribute the User Guides to the users.
Tip: Before proceeding, make sure that you have followed the previous procedures for
connecting and customizing the 6500 server, and for programming the PBX.
Customizing the server includes changing the TCP/IP properties and the computer
name.
Integrating the System for the Network
Two integrations exist
• Digital (see page 28).
• IP (see page 32).
Integrating each of these into the network involves different procedures.
Integrating Digital Sets
Digital integration requires you to
• Connect the DNI Ports to the VB-2007/2009 card.
• Start the services.
T o connect the DNI Ports to the VB-2007/2009 card
Tip: The Nortel Networks integration uses the VB-2009 card.
1. Connect the VB-2007/2009 interface cable to the 62-pin D-type subminiature connector
on the VB-2007/2009 faceplate.
• For an 8-port system, the VB-2007/2009 is located in ISA slot J5 of the TS1400 server.
• For a 16-port system, the two VB2007 cards or VB 2009 cards are located in ISA slots
4 and 3.
2. Connect the 25-pair cable(s) from the PBX main distribution frame to the 25-pair, male,
filtered Amphenol connector on the VB-2007/2009 interface cable.
28 50003280, Revision B
Installing a New 6500 Attendant System
3. On the main distribution frame, connect the VB-2007/2009 DNI ports to the PBX DNI ports.
The connector pinouts for the VB-2007/2009 card ports are given in the following table.
For the DNIC card pinouts of the PBX, refer to your PBX documentation.
Pinouts for 25-pair, Male, Filtered Amphenol connector on VB-2007/2009 Interface
Cable
Port # Pin # RJ-45 Pin # Pair Color Lead Designation
1 26 4 W/BL Tip (2-wire)
1 5 BL/W Ring (2-wire)
27 1 W/O unused
2 2 O/W unused
28 3 W/G unused
3 6 G/W unused
2 29 4 W/BR Tip (2-wire)
4 5 BR/W Ring (2-wire)
30 1 W/S unused
5 2 S/W unused
31 3 R/BL unused
6 6 BL/R unused
3 32 4 R/O Tip (2-wire)
7 5 O/R Ring (2-wire)
33 1 R/G unused
8 2 G/R unused
34 3 R/BR unused
9 6 BR/R unused
4 35 4 R/S Tip (2-wire)
10 5 S/R Ring (2-wire)
36 1 BK/BL unused
11 2 BL/BK unused
37 3 BK/O unused
12 6 O/BK unused
5 38 4 BK/G Tip (2-wire)
13 5 G/BK Ring (2-wire)
39 1 BK/BR unused
14 2 BR/BK unused
40 3 BK/S unused
15 6 S/BK unused
50003280, Revision B 29
Installation and Maintenance Guide
Pinouts for 25-pair, Male, Filtered Amphenol connector on VB-2007/2009 Interface
Port # Pin # RJ-45 Pin # Pair Color Lead Designation
6 41 4 Y/BL Tip (2-wire)
16 5 BL/Y Ring (2-wire)
42 1 Y/O unused
17 2 O/Y unused
43 3 Y/G unused
18 6 G/Y unused
7 44 4 Y/BR Tip (2-wire)
19 5 BR/Y Ring (2-wire)
45 1 Y/S unused
20 2 S/Y unused
46 3 V/BL unused
21 6 BL/V unused
Cable (continued)
8 47 4 V/O Tip (2-wire)
22 5 O/V Ring (2-wire)
48 1 V/G unused
23 2 G/V unused
49 3 B/BR unused
24 6 BR/V unused
50 V/S unused
25 S/V unused
30 50003280, Revision B
Slot Designation for the TS1400/TS1404
Installing a New 6500 Attendant System
TS1400
Slot ID Slot Type
0 PCI PPCI4 0 PCI J26
1 PCI PPCI3 1 PCI J24
2 PCI PPCI2 2 PCI J25
3 PCI SPCI4 3 PCI J23
4 PCI SPCI3 4 PCI J22
5 PCI SPCI2 5 PCI J21
6 LPT/COM2 SPCI1 6 LPT/COM2 J20
7 ISA ISA1/PCI4 7 SBC J1/ J9
Backplane Slot
Designation
Slot ID Slot Type
TS1404
Backplane Slot
Designation
8 ISA ISA2 8 ISA J7
9 ISA ISA3 9 ISA J10
10 ISA ISA4 10 ISA J12
11 ISA ISA5 11 ISA J14
12 ISA ISA6 12 ISA J16
13 ISA ISA7 13 ISA J18
50003280, Revision B 31
Installation and Maintenance Guide
T o start the services
The 6500 server is shipped with all services set to the “Manual” mode so that you can configure
the server.
1. Launch Service Manager (click Start, Programs, Mitel Networks, Speech Recognition,
then Service Manager).
2. From the menu bar, select Service, then Start All.
3. From the menu bar, select Service, Start Mode, then All Automatic.
Integrating IP
IP Integration (also Q.SIG Integration) requires you to
• Configure the IP settings in the Control Panel
• Start the services.
Configuring the IP settings in Control Panel
The IP settings include
• IP Phone Emulator
• Mitel Remote Access
• Telephony
•Multimedia
• Sounds.
To configure IP Phone Emulator
1. In the Control Panel window, open IP Phone Emulator (click Start, Settings, Control
Panel, then open IP Phone Emulator). The Mitel IP Phone Emulation Settings window
opens.
2. In the Mitel Networks Host IP Settings, select 3300 as the Host Type, and change the IP
Address to the IP Address of the 3300 ICP.
3. In the middle of the Phone DN/Phone ID frame, right click the mouse and select Insert
from the pop-up menu. Add the port numbers that the 6500 Unified Communications
system will use (these ports must already be configured as IP 5020 sets in the 3300 ICP),
then click Cancel to exit the dialog.
4. Click OK.
To configure Mitel Remote Access
1. In the Control Panel window, open Mitel Remote Access. The Mitel Remote Access
Settings window opens.
2. Change Machine Name of Remote PBX Server to the IP address of the 3300 ICP system.
3. Click OK.
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To configure Telephony
1. In the Control Panel window, open Telephony. The Dialing Properties window opens. If
asked, enter the default country information (include area code), then click Close.
2. Select the Telephony Drivers tab.
3. Select Mitel PBX TAPI Services Provider, then click Configure .
4. In the MITEL Device Properties window, in the middle of the Prime DN frame, right click
the mouse, and click Select from IP Phone List.
5. Shift-select each Prime DN from the list (this list should match all DNs entered into the IP
Phone Emulator).
Note: Choose phone numbers that are not already assigned.
6. Click Apply, then Close.
To configure Multimedia
1. In the Control Panel window, open Multimedia. The Multimedia Properties window opens.
2. Click the Audio tab. In the Playback section and the Recording section, select None for
the Preferred device.
3. Select the Use preferred devices only check box.
4. Click Apply, then OK.
To configure Sounds
1. In the Control Panel window, open Sounds. The Sounds Properties window opens.
2. In the Schemes section, select No Sounds from the drop-down list. The Save Scheme
window opens.
3. Click No.
4. Click Apply, then OK.
Starting the Services
The 6500 server is shipped with all services set to “Manual” mode. Depending on the type of
6500 Unified Communications system you have, choose the appropriate procedure to start the
required services.
To configure the Embedded System Management (ESM) Registry Setting
1. Click Start/Run. In the Open field, type regedit, and click OK.
2. Open My Computer. In the HKEY_LOCAL_MACHINE drive, navigate to SOFTWARE,
Mitel Networks, 6500 Unified Communications, Servers, then Mitel Networks 3300.
3. Double-click Server 1. In the Value Data field, enter the IP address of the 3300 ICP.
4. Click OK.
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To configure services to Start Automatically
1. Navigate to Service Manager (click Start, Programs, Mitel Networks, Speech
Recognition, then Service Manager).
2. From the main menu bar, click View, then Output to view the logs (Output should have
a check mark beside it. If not, select it).
3. From the Service menu, select Start Mode, then All Automatic.
To configure the Default User Template
For a 6500 Attendant system integrated with IP, the list of users in the 3300 ICP User
Authorization Profile form is automatically imported in the 6500 Attendant application. For this
to occur, the Default User Template must be properly configured.The LDAP service must be
started in Service Recovery Manager.
1. In the Login ID field, enter the number of digits the switch requires to form login IDs based
on existing extensions. The Login ID has a total of 10 digits for North America (N.A) and
11 digits for the United Kingdom (U.K.).
- Example for a North American system: If the users have 4 digit extensions, you must
enter 6 digits in the Login ID field (10-digit login ID minus 4-digit extension).
- Example for a United Kingdom system: If the users have 7 digit extensions, you must
enter 4 digits in the Login ID field (11-digit login ID minus 7-digit extension).
2. In the PIN field, enter the default password.
3. Restart the server. Y ou are now finished your configuration for the 6500 Attendant system.
Note: For an North American system, the Login ID must conform to the North American
dialing plan, that is, the first and fourth digit cannot be a 1 or a 0.
Tip: You may need to reboot the 3300 ICP if your 6500 Attendant user list is not
automatically synchronized with the 3300 ICP user list. Refer to the FCI for the 3300
ICP and the FCI for the 6500 to verify the software load requirements. Rebooting the
3300 ICP takes approximately 20 minutes.
Note: To add users to an IP-integrated 6500 Attendant system, see Adding Users to the
6500 Attendant System, on page 186.
Connecting to the LAN
The LAN to which you connect the 6500 server must be based on IEEE 802.3 Ethernet and
must use the TCP/IP protocol standard.
• Connect the LAN cable to the NIC card (ethernet port).
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Installing a New 6500 Unified Messaging System
The installation of the new 6500 Unified Messaging system involves
• Configuring the other servers—the Exchange server and the Active Directory or Domain
Controller (see page 35).
• Customizing Outlook Security (see page 45).
• Connecting to the LAN (see page 46).
• Joining the Domain (see page 46).
• Integrating the system for the network—Digital or IP (see page 47).
• Distributing the Multimedia Outlook Plug-in (see page 70).
• Integrating Fax, if applicable (see page 71).
• Integrating VPIM, if applicable (see page 75).
After completing the above procedures, configure the system from the Admin Web Page, and
then distribute the User Guides.
Tip: Before proceeding, make sure that you have followed the previous procedures for
Connecting and Customizing the 6500 server, and for Programming the PBX.
Customizing the server includes changing the TCP/IP properties and the computer
name.
Configuring the Other Servers
Creating a SpeakAdmin User
SpeakAdmin has more privileges than the administrator. S peakAdmin accesses the accounts
and inboxes of the users on their behalf in order to read messages, get notifications, and use
their personal contact list. SpeakAdmin can also modify the Active Directory database and
access all of the information belonging to users in Active Directory.
To create SpeakAdmin on the Active Directory server
1. Log into the Active Directory server (Domain). The person logging in must have the rights
to create new users.
2. Click Start, Programs, Administrative Tools, then Active Directory Users and
Computers.
3. Right click on the Users folder, click New and then User.
4. When the New Object-User window opens, type "SpeakAdmin" in the First name: and
User logon name: fields.
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5. Enter “SpeakAdmin” in the User logon name field.
For PC operating system releases prior to Windows 2000, the SpeakAdmin text should
automatically copy into the User logon name field.
6. Ensure the Active Directory domain name is selected in the drop-down menu, then click
Next.
7. In the Password: field of the next window, type your administration password.
8. Choose your password setting preference (we recommend Password Never Expires),
then click Next.
9. In the next window, ensure that the Create an Exchange Mailbox check box is selected.
10.In the Server field, select your Exchange server name.
11. In the Mailbox Store field, select your Exchange server name, and click Next.
Tip: If you are not asked for your Exchange server name, you are missing the Exchange
system management tools (you can install these tools from the Exchange CD using the
“Custom Installation” option).
12.When the next window appears, click Finish.
13.SpeakAdmin User appears in the Active Directory Users and Computers list. Right-click
SpeakAdmin User, and select Properties from the pop-up menu. Select the Member Of
tab, then click Add.
14.When the Select Groups window appears, select Administrators, click Add, then OK.
15.On the SpeakAdmin Properties page, click Apply, then OK.
To set up SpeakAdmin rights on the Exchange server
1. In the Exchange server, open the Exchange System Manager (click Start, Programs,
Microsoft Exchange, then System Manager).
2. Right-click on the root level of the Exchange folder titled “First Organization (Exchange).”
Select Properties, click the Security tab, then Advanced.
Note: If your server does not have a Security tab, please consult your system
administrator to get it enabled via registry modification. With your network administrator,
refer to the following procedure ”Registry Modification”. The administrator may
recommend a registry export before performing this procedure.
3. In the Access Control Settings for First Organization window, click the Permissions tab,
then Add.
4. Scroll down the main drop-down menu in the Select User, Computer, or Group window
until you find SpeakAdmin. Select it, and click OK.
5. The Permission Entry for First Organization window appears. In the main drop-down menu,
select the firs t che ck box ( Full Control) in the Allow column. All of the permissions are
automatically checked.
6. Click OK.
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7. In the Access Control Settings window, click the Apply butt on, then OK.
8. When the First Organization Prop er tie s wind ow appe ars, cl ic k Apply, then OK.
Tip: Y ou can verify that the “send as” and “receive as” permissions are allowed. Log in
to the Exchange server as SpeakAdmin, use Windows Explorer to go into the Exchange
Virtual Drive (M:), open the domain folder, MBX, then SystemMailbox. An improper setup
will show you an error message.
Registry Modification
Perform this procedure only if there is no Security tab in step 2 above.
To access the Security tab
1. Open up Registry (click Start, Run, then type "regedit"), and navigate to
HKEY_CURRENT_USER, Software, Microsoft, Exchange, then ExAdmin.
2. Right click on ExAdmin and go to New, then S tring Value. Name this value
"ShowSecurityPage".
3. Press Enter.
4. Double-click ShowSecurityPage, then enter value data 1.
5. Click OK, then close the registry.
6. Return to step 2 above. The Security tab will now appear.
Installing the Active Directory Components
Note: Ensure that you log in as administrator (with Schema Admin rights) of the root
domain of the forest organization to complete this procedure.You can only update the
schema on the domain controller which is the schema master. By default, the schema
master is the first domain controller installed in the forest organization.
Before you start the installation, know your
• Active Directory topology (root domain and child domain)
• Active Directory domain name
• Active Directory (Domain Controller) host name
• Active Directory administration ID (SpeakAdmin)
• Active Directory administration password (for SpeakAdmin)
• 6500 server name.
To install the Active Directory components
1. Log into the root Active Directory server as administrator of the domain.
2. Insert the CD “6500 Unified Communications Installation Disc 2" in your Domain controller.
The 6500 Unified Communications Setup Disk 2 window opens.
3. Click Active Directory Snap-in.
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4. When the Install Welcome screen appears, click Next.
5. In the Snap-in Install Options window, select Root Domain Server , Child Do main Server ,
or Administrator PC.
• If you selected Root Domain Server,
enter the Domain name for the root Active directory server,
• If you selected Child Domain Server,
enter the Domain name for the root Active directory server and enter the Domain name
for the child Acti ve Directory Server.
Note: Selecting Administrator PC, does not require you to enter Domain names.
6. Select the Install Active Directory Snap-In check box if you are going to administer your
users on the Active directory server.
7. Click Next. The 6500 Unified Communications Host Name window opens.
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8. Enter the host name of the 6500 server.
9. Click Next. The Language Configuration window opens.
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10.In the Language Configuration window, select your language configuration. Select the
language option that was purchased for your system (check your options sheet included
with the system software).
• For a unilingual system, click Unilingual, select your primary language, then click Next.
• For a bilingual system, click Bilingual, select your primary and secondary languages,
then click Next.
1 1. When the Start Copying Files window appears, verify your settings. If any of the settings
are incorrect, clic k Back to the appropriate window(s), correct the settings, then click Next
to get back to this window. If all the settings are correct, click Next. The Setup Status
window opens and a progress bar shows the installation taking place. When finished, the
Setup Complete window opens.
12.Click Next. The InstallShield Wizard Complete window opens.
13.Click Finish.
Tip: To verify the install of the Active Directory component, open the Active Directory,
Users and Computers window, select Properties for a user, and then select the SR
Settings. Any errors are flagged with a template error window.
Tip: If you get a template error, you may have installed the application on the wrong
server not the schema master, or the child domain was entered incorrectly. If there is
no child, enter domain.com.
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Installing a New 6500 Unified Messaging System
Installing the Exchange Server Components
Note: If you are upgrading or reinstalling your Exchange snap-in, you must uninstall the
snap-in with the Add/Remove Programs in the Control Panel, before installing or
upgrading.
Tip: Remain logged in as “SpeakAdmin” on the Domain, since you will require an install
from here. If this does not work correctly, see Page 32, " Creating a SpeakAdmin User."
Before you start the installation, you should have your
• Exchange Server name
• Exchange Server administrator ID (SpeakAdmin)
• Exchange Server administrator password (for SpeakAdmin)
• 6500 server name.
To install the Exchange server components
1. Confirm that you are logged into the Exchange Server as "SpeakAdmin" on the Domain.
Note: Before you install the components confirm that your SpeakAdmin rights are verified.
Log into Exchange as “SpeakAdmin” on the Domain, and then attempt to access the
“Exchange Drive:\domain\MBX\Systemmailbox” folder. The successful programming of
SpeakAdmin rights will grant you access.
2. Insert the CD “6500 Unified Communications Installation Disc 2" into the Exchange server.
The 6500 Unified Communications Setup Disk 2 window opens.
3. Click Exchange Plug-in. A welcome screen opens. Check that you are logged in as
SpeakAdmin.
4. Click Yes to confirm that you are logged in as SpeakAdmin. A welcome window opens.
5. Click Next. The Exchange User Information window opens.
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6. Ensure that the user name (Domain\SpeakAdmin) is present, type the SpeakAdmin
password,confirm the password, and click Next. The Input Exchange Drive Name window
opens.
7. If necessary, browse for your Exchange Server domain name. Click Next. The 6500 Unified
Communications Host Name window opens.
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8. Type the name of your 6500 server, then click Next.
9. If VPIM is required, select the Enable Voice Profile for Internet Mail (VPIM) check box.
10.When the Start Copying Files window appears, verify your settings. If any of the settings
are incorrect, click Back to the appropriate window(s), correct the settings, then click Next
to get back to this window. If all the settings are correct, click Next. The Enable DCOM
window opens.
11. Click Yes to install DCOM. Com+ installs silently.
12. If you selected VPIM, the Installing VPIM Proxy Gateway window opens.Select the location
for the VPIM Gateway that is suitable for the Exchange server.
13.Click OK. A DOS window opens.
14.Wait until the InstallShield Wizard Complete window opens.
15.Select Yes I want to restart my computer now, then click Finish.
Tip: Without the reboot, MWI works immediately, but DCOM-related procedures such
as paging, notification, calendar, and task will not work until the Exchange server is
rebooted. Check with your customer regarding these procedures.
Tip: T o verify that SAEEventNotifier exists, open up the component services. Click Start,
Programs, Administrative Tools, then Component Services. Expand the Component
Services folder, the Computers folder, the My Computer folder, then the Com+
Applications folder. Look for the SAEEventNotifier folder.
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Tip: T o verify that saeSink was installed, ensure that you are able to see all the operating
files (T ools, Folder Options, View tab, deselect Hide Protected Operating System Files,
click Apply and then OK) and then login as SpeakAdmin and navigate to saeSink.dll
(m:domain\MBX\Sy s tem Mailbo x\sto re ev ents\gl ob ale ve nts\saeS ink ).
Setting the Relay Permissions on the Exchange Server
The Exchange server requires relay permissions in order to send messages on behalf of the
6500 server (for example, sending a message to a personal contact in the Personal Directory).
To allow the Exchange Server to relay messages for the 6500 server
1. On the Exchange Server, open the Exchange System Manager (click Start, Programs,
Microsoft Exchange, then System Manager).
2. Click on ExchangeServerName, Servers, ExchangeServerName, Protocols, SMTP,
then right-click on Default SMTP Virtual Server.
3. Click Properties.
4. In the Access tab, click Relay, then Add. The Computer Window opens.
5. Select Single Computer, then type the IP address of the 6500 server.
6. Click OK twice,and then Apply.
Combining Administration Access (optional)
This procedure allows you to add the 6500 Unified Communications to the MMC console, giving
you a single administration access point for Active Directory, the 6500 Admin Web Page, and
the Exchange Server. This combined access point provides ease of use and is optional to the
administrator.
To provide single administration
1. On the Exchange Server, click Start, Run, type "MMC", and click OK.
2. From the main menu bar, select Console, then Add/Remove Snap-in.
3. In the Add/Remove Snap-in window, click Add, select Active Directory Users and
Computers, and click Add.
4. Select Exchange System, and click Add. The Change Domain Controller window opens.
5. Select your Exchange Org name (for example, “gdomain.dave.com”) in the bottom window,
and click OK.
6. Select Link to Web Address and click Add.
7. In the Link to Web Address window, type the URL of the 6500 server in the Target box,
using the following format: "http://your 6500server name/mmc.asp?pass=your
admin password".
8. Click Next.
9. In the Select a name for the URL reference box, type "SpeakatEase
Administration".
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10.Click Finish, Close, then OK. The Console Root window shows the AD users and
SpeakatEase Administration.
Customizing Outlook Security
You must ensure that the Microsoft Outlook security settings accept the Mitel Networks 6500
Outlook Plug-in software so that it does not give continuous security warnings. This requirement
applies to Microsoft Outlook 2000 users with the security patch or Microsoft Outlook XP. The
person that owns the Exchange folder on the Exchange server should set this up.
T o customize the Microsoft Outlook security
1. On the Exchange server, open Exchange System Manager (click Start, Programs,
Microsoft Exchange, then System Manager).
2. Open Folders, Public Folders, then Outlook Security Settings.
3. Right-click on Outlook Security Settings, and click Properties. The Outlook Security
Settings Properties window opens.
4. Select Permissions, and click Client Permissions. The Client Permissions window
opens.
Installing a New 6500 Unified Messaging System
5. Click Add. The Add Users window opens.
6. Select your name, and any other names that have permission to change the Outlook
Security Settings from the list, clic k Add, then OK.
7. In the Client Permissions window, select the user(s) in the Name and Role list, and use
the Roles drop-down menu to change the role from Author to Owner. Click OK, then OK
again.
8. Use the computer of any of the users that you entered in the Client Permissions window,
to quit and restart Microsoft Outlook. If the Folder List is not displayed, on the main menu
click View, and then Folder List.
9. In the Folder list, open Public Folders, All Public Folders, then Outlook Security
Settings.
10.In the top right pane, right-click on the file, Defa ul t Se c u ri t y se t ti ng s . o ft.
11. Click Open. The Select Folder window opens.
12.Open Public Folders, All Public Folders, then Outlook Security Settings, and clic k
OK. You may get a warning message asking you if you want to enable macros. Click
Enable Macros. The Default Security Settings - Discussion window opens.
13.In the Tools menu bar, select Forms, then Publish Form. The Publish Form As window
opens.
14.For both the Display Name and the Form Name boxes, enter Outlook Security Form,
and click Publish.
15.If the system was customized for Outlook security before, a Microsoft Outlook Message
opens stating "A form by this name already exists. Do you want to replace it? Click Yes.
Close the window (with the Close (x) button in the top right corner).
In the upper right pane of the Microsoft Outlook main window, open the published file,
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Default Security Settings (wi th the user name in th e From column ). The Def ault Securi ty
Settings - Outlook Security Form opens.
or
If the system was not customized for Outlook security before, in the main menu, select
File, New, Choose form. The Choose Form window opens. In the Look in drop-down
menu, select Outlook Security Settings. Click Open.
16.Click on the Programmatic Se ttings t ab, and select Automatically approve for When
accessing the address book via Out look object model and When accessing address
information via Outlook object model.
17.Click Close, and save the changes.
18.Restart Microsoft Outlook.
Connecting to the LAN
The LAN to which you connect the 6500 server must be based on IEEE 802.3 Ethernet and
use the TCP/IP protocol standard.
• Connect the LAN cable into the NIC card (ethernet port).
Joining the Domain
Tip: Verify that all of the services are stopped except for LDAP and NLM.
Tip: The administrator should perform the following task.
To join the domain
1. Click Start, Settings, then Control Panel.
2. Double-click Network.
3. From the Identification tab, click the Change button.
4. In the Member of field, select Domain, and enter the domain name.
5. Select the Create a Computer Account in the Domain checkbox.
6. Enter the user name and password of the administrator account on the domain.
7. Click OK twice, then Close.
8. Click Yes to reboot the server.
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Integrating the System for the Network
Two types of integrations exist
• Digital (see page 47).
• IP (see page 59).
Integrating each of these into the network involve different procedures.
Tip: Unified Messaging requires the installation of the Active Directory components and
the Exchange components. Before proceeding, make sure that you have followed the
previous procedures for Configuring the Other Servers and that you have verified the
install of the Active Directory components (see “To install the Active Directory
components” on page 37.
Integrating Digital Sets
Digital Integration requires you to
• Connect the DNI Ports to the VB-2007/2009 Card (see page 47).
• Apply the Configuration Wizard (see page 51).
• Set the MWI on the sets (see page 59).
Tip: Unified messaging requires the installation of the Active Directory components and
the Exchange components. Before proceeding, make sure that you have followed the
previous procedures for Configuring the Other Servers.
T o connect the DNI Ports to the VB-2007/2009 Card
Y ou connect the PBX DNI ports to the VB-2007/2009 card with the interface cable that is shipped
with the card.
Tip: The Nortel Networks integration uses the VB-2009 card.
1. Connect the VB-2007/2009 interface cable to the 62-pin, D-type, subminiature connector
on the VB-2007/2009 faceplate. For an 8-port system the VB-2007/2009 is located in ISA
slot J5 of the TS1400 Server. For a 16-port system, the two VB2007 cards or VB 2009
cards are located in ISA slots 4 and 3.
2. Connect the 25-pair cable(s) from the PBX main distribution frame to the 25-pair, male,
filtered Amphenol connector on the VB-2007/2009 interface cable.
3. On the main distribution frame, wire the VB-2007/2009 DNI ports to the PBX DNI ports.
For the DNIC card pinouts of the PBX, refer to your PBX documentation.The connector
pinouts for the VB-2007/2009 card ports are given in the following table:
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Pinouts for 25-pair, male, Amphenol connector on VB-2007/2009 Interface Cable
Port # Pin # RJ-45 Pin # Pair Color Lead Designation
1 26 4 W/BL Tip (2-wire)
1 5 BL/W Ring (2-wire)
27 1 W/O unused
2 2 O/W unused
28 3 W/G unused
3 6 G/W unused
2 29 4 W/BR Tip (2-wire)
4 5 BR/W Ri ng (2-wire )
30 1 W/S unused
5 2 S/W unused
31 3 R/BL unused
6 6 BL/R unused
3 32 4 R/O Tip (2-wire)
7 5 O/R Ri ng (2-wire )
33 1 R/G unused
8 2 G/R unused
34 3 R/BR unused
9 6 BR/R unused
4 35 4 R/S Tip (2-wire)
10 5 S/R Ring (2-wire)
36 1 BK/BL unused
11 2 BL/BK unused
37 3 BK/O unused
12 6 O/BK unused
5 38 4 BK/G Tip (2-wire)
13 5 G/BK Ring (2-wire)
39 1 BK/BR unused
14 2 BR/BK unused
40 3 BK/S unused
15 6 S/BK unused
6 41 4 Y/BL Tip (2-wire)
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Installing a New 6500 Unified Messaging System
Pinouts for 25-pair, male, Amphenol connector on VB-2007/2009 Interface
Port # Pin # RJ-45 Pin # Pair Color Lead Designation
16 5 BL/Y Ring (2-wire)
42 1 Y/O unused
17 2 O/Y unused
43 3 Y/G unused
18 6 G/Y unused
7 44 4 Y/BR Tip (2-wire)
19 5 BR/Y Ring (2-wire)
45 1 Y/S unused
20 2 S/Y unused
46 3 V/BL unused
21 6 BL/V unused
8 47 4 V/O Tip (2-wire)
22 5 O/V Ring (2-wire)
48 1 V/G unused
23 2 G/V unused
49 3 B/BR unused
24 6 BR/V unused
50 V/S unused
25 S/V unused
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Slot Designation for the TS1400/TS1404
TS1400
Slot ID Slot Type
0 PCI PPCI4 0 PCI J26
1 PCI PPCI3 1 PCI J24
2 PCI PPCI2 2 PCI J25
3 PCI SPCI4 3 PCI J23
4 PCI SPCI3 4 PCI J22
5 PCI SPCI2 5 PCI J21
6 LPT/COM2 SPCI1 6 LPT/COM2 J20
7 ISA ISA1/PCI4 7 SBC J1/ J9
Backplane Slot
Designation
Slot ID Slot Type
TS1404
Backplane Slot
Designation
8 ISA ISA2 8 ISA J7
9 ISA ISA3 9 ISA J10
10 ISA ISA4 10 ISA J12
11 ISA ISA5 11 ISA J14
12 ISA ISA6 12 ISA J16
13 ISA ISA7 13 ISA J18
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To apply the Configuration Wizard
The Configuration Wizard is a tool that automatically reconfigures the 6500 system to operate
in a new environment for 6500 Unified Messaging.
Tip: For extra information use the mouse-over feature on the entry for each field and
use the help file with the Configuration Wizard. If you press F1, the system launches the
help file.
Note: Mitel Networks recommends using SpeakAdmin for the administrator account of
the Active Directory server and the Exchange server. When you receive the 6500 server,
the server has SpeakAdmin with admin as the password. When you run the Configuration
Wizard for the first time you will use admin for the Current Password. You have the option
to change this password with the Configuration Wizard.
1. Launch the Configuration Wizard (click Start, Programs, Mitel Networks, Speech
Recognition, then Configuration Wizard). A welcome screen opens.
2. In the Current Password box, type the adm inistrati on passwor d for S peakAdmin ( default
is admin). SpeakAdmin is the administrator of the Active Directory account.
3. If you want the Configuration Wizard to open everytime you reboot the server, select the
Run at Windows Sta rtup check box.
4. Click Next.
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5. Under the Unified Communications Settings tab (default), verify that the Active
Directory domain name and Exchange server mail drive settings are correct (make the
necessary changes if needed).
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6. Click the Directory Server Configuration tab, and verify that the Host name and Admin
Account settings are correct (make the necessary changes if needed).
To change the administrator password for the Active Directory account (speakadmin),
select Update Admin Account Password, and type the new password in the New
Password and Confirm Password boxes.
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7. Click the Mail Server Configuration tab, and verify that the Host name, Admin Account
and Email Address settings are correct (make the necessary changes if needed).
To change the administrator password for the Exchange account (speakadmin), select
Update Admin Account Password, and type the new password in the New Password
and Confirm Password boxes.
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8. Click the MWI Configuration tab, then configure the Message Waiting options for your
system.
Note: If you want to reset all settings to their defaults, click Reset All.
• Select the MWI Control Mechanism setting: FeatureAccessCodes (for SX-200,
SX-2000, or Q.SIG systems), VoiceBridge (for Nortel Networks systems), or MiTAI
(for 3300 ICP systems).
• Set the Maximum Requeues value.
• If applicable, set the Routing Device # (HCI hunt group for MiTAI).
•In Feature Access Code Settings, program the Message Waiting On and Off codes
(for example, *88 and *89), and the MWI Pause value.
•In Port Control Settings, prog ram the Control Port ID(s) (if you have more than one,
separate them with commas), the Port Hunt Mode (Terminal or Circular), and the
Port Hunt Direction (HighToLow or LowToHigh).
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9. Click the SMTP Configuration tab, then configure the SMTP options:
• Enter the Smart Host Name (the Exchange server name).
10.In Local Queue, enter the Maximum Retries and Retry Interval values.
In Maximum retries, we recommend that you enter 240. This number is the total number
of message delivery attempts before the 6500 server considers the message
undeliverable.
In Retry Interval, we recommend that you enter 10 (minutes). The number for the Retry
Interval defines the amount of time that the 6500 server will wait before attempting delivery
of the voice mails to the Exchange server.
In conjunction with the Retry Interval number, the 6500 server will attempt to deliver the
message every 10 minutes. These settings are configurable on a per site basis, and should
be discussed with the customer.
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11. Click the SMTP IP Relay Configuration tab. Enter 127.0.0.1 in the Enter IP address to
grant relay permissions box, click Add.
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12.Click the Oracle Settings tab, check that the 6500 server name is in the Computer Name
box and if the two name do not match, enter the 6500 server name in the Oracle Host
Name box.
13.Click OK, and then YES to save all your changes. A progress bar opens and the 6500
Unified Communications Configuration Wizard Complete window opens when the
configuration is complete.
Note: If you want to see the configuration log file, select the View Configuration Wizard
Log File check box before clicking Close in the next step.
14.Click Close.
Note: The Configuration Wizard automaticallys stops and restarts all of the services.
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T o set MWI on the sets
MWI alerts users of unread voice mails in their messaging inbox. You can use MWI Controller
to turn on/off the MWI (Message Waiting Indicator) lights on the telephone sets system-wide
or individually by extension. This MWI Controller is for all of the 6500 Unified Messaging users
listed in Active Directory . A status window on the MWI Controller window logs the MWI
transactions.
1. Click Start, and select Programs, Mitel Networks, Speech Recognition, then MWI
Controller. The MWI Controller window opens
2. If you want to reset the MWI lights individually, in the User Extension box, enter the
extension for the MWI lamp that you want to reset, and click ON or OFF.
3. If you want to reset the MWI lights for the entire system, click Reset All MWI.
4. Click Quit.
Tip: Clicking Clear deletes the information in the status window.
To verify that the PBX is programmed to enable/disable MWI on the sets
1. Connect a telephone set that has the same COS as the MWI port.
2. Dial the MWI ON feature access code plus the extension number of the telephone set.
The MWI on the telephone turns on.
3. Verify that dialtone is returned immediately after dialing an extension. If not, you will have
to resolve the dialing conflict on the PBX,
Integrating IP
IP Integration requires you to
• Configure the IP settings in the Control Panel (see page 59).
• Apply the Configuration Wizard (see page 61).
• Test MWI with MiTAIX (see page 69).
• Set MWI on the sets (see page 69).
Configuring the IP settings in the Control Panel
The IP settings include
• IP Phone Emulator
• Mitel Remote Access
• Telephony
•Multimedia
• Sounds.
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To configure IP Phone Emulator
1. In the Control Panel window, open IP Phone Emulator (click Start, Settings, Control
Panel, then open IP Phone Emulator). The Mitel IP Phone Emulation Settings window
opens.
2. In the Mitel Networks Host IP Settings, select 3300 as the Host Type, and change the IP
Address to the IP Address of the 3300 ICP.
3. In the middle of the Phone DN/Phone ID frame, right click the mouse and select Insert
from the pop-up menu. Add the port numbers that the 6500 Unified Communications
system will use (these ports must already be configured as IP 5020 sets in the 3300 ICP),
then click Cancel to exit the dialog.
4. Click OK.
To configure Mitel Remote Access
1. In the Control Panel window, open Mitel Remote Access. The Mitel Remote Access
Settings window opens.
2. Change Machine Name of Remote PBX Server to the IP address of the 3300 ICP system.
3. Click OK.
To configure Telephony
1. In the Control Panel window, open Telephony. The Dialing Properties window opens. If
asked, enter the default country information (include area code), then click Close.
2. Select the Telephony Drivers tab.
3. Select Mitel PBX TAPI Services Provider, then click Configure .
4. In the MITEL Device Properties window, in the middle of the Prime DN frame, right click
the mouse, and click Select from IP Phone List.
5. Shift-select each Prime DN from the list (this list should match all DNs entered into the IP
Phone Emulator).
Note: Choose phone numbers that are not already assigned.
6. Click Apply, then Close.
To configure Multimedia
1. In the Control Panel window, open Multimedia. The Multimedia Properties window opens.
2. Click the Audio tab. In the Playback section and the Recording section, select None for
the Preferred device.
3. Select the Use preferred devices only check box.
4. Click Apply, then OK.
To configure Sounds
1. In the Control Panel window, open Sounds. The Sounds Properties window opens.
2. In the Schemes section, select No Sounds from the drop-down list. The Save Scheme
window opens.
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3. Click No.
4. Click Apply, then OK.
To apply the Configuration Wizard
The Configuration Wizard is a tool that automatically reconfigures the 6500 system to operate
in a new environment for 6500 Unified Messaging.
Tip: For extra information use the mouse-over feature on the entry for each field and
use the help file with the Configuration Wizard. If you press F1, the system launches the
help file.
Note: Mitel Networks recommends using SpeakAdmin for the administrator account of
the Active Directory server and the Exchange server. When you receive the 6500 server,
the server has SpeakAdmin with admin as the password. When you run the Configuration
Wizard for the first time you will use admin for the Current Password. You have the option
to change this password with the Configuration Wizard.
1. Launch the Configuration Wizard (click Start, Programs, Mitel Networks, Speech
Recognition, then Configuration Wizard). A welcome screen opens.
2. In the Current Password box, type the adm inistrati on passwor d for S peakAdmin ( default
is admin). SpeakAdmin is the administrator of the Active Directory account.
3. If you want the Configuration Wizard to open everytime you reboot the server, select the
Run at Windows Sta rtup check box.
4. Click Next.
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5. Under the Unified Communications Settings tab (default), verify that the Active
Directory domain name and Exchange server mail drive settings are correct (make the
necessary changes if needed).
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6. Click the Directory Server Configuration tab, and verify that the Host name and Admin
Account settings are correct (make the necessary changes if needed).
To change the administrator password for the Active Directory account (speakadmin),
select Update Admin Account Password, and type the new password in the New
Password and Confirm Password boxes.
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7. Click the Mail Server Configuration tab, and verify that the Host name, Admin Account
and Email Address settings are correct (make the necessary changes if needed).
To change the administrator password for the Exchange account (speakadmin), select
Update Admin Account Password, and type the new password in the New Password
and Confirm Password boxes.
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8. Click the MWI Configuration tab, then configure the Message Waiting options for your
system.
Note: If you want to reset all settings to their defaults, click Reset All.
• Select the MWI Control Mechanism setting: FeatureAccessCodes (for SX-200,
SX-2000, or Q.SIG systems), VoiceBridge (for Nortel Networks systems), or MiTAI
(for 3300 ICP systems).
• Set the Maximum Requeues value.
• If applicable, set the Routing Device # (HCI hunt group for MiTAI).
•In Feature Access Code Settings, program the Message Waiting On and Off codes
(for example, *88 and *89), and the MWI Pause value.
•In P ort Control Settings, program the Control Port ID(s) (if you have more than one,
separate them with commas), the Port Hunt Mode (Terminal or Circular), and the
Port Hunt Direction (HighToLow or LowToHigh).
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9. Click the SMTP Configuration tab, then configure the SMTP options:
• Enter the Smart Host Name (the Exchange server name).
10.In Local Queue, enter the Maximum Retries and Retry Interval values.
In Maximum retries, we recommend that you enter 240. This number is the total number
of message delivery attempts before the 6500 server considers the message
undeliverable.
In Retry Interval, we recommend that you enter 10 (minutes). The number for the Retry
Interval defines the amount of time that the 6500 server will wait before attempting delivery
of the voice mails to the Exchange server.
In conjunction with the Retry Interval number, the 6500 server will attempt to deliver the
message every 10 minutes. These settings are configurable on a per site basis, and should
be discussed with the customer.
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Installing a New 6500 Unified Messaging System
11. Click the SMTP IP Relay Configuration tab. Enter 127.0.0.1 in the Enter IP address to
grant relay permissions box, click Add.
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12.Click the Oracle Settings tab, check that the 6500 server name is in the Computer Name
box and if the two name do not match, enter the 6500 server name in the Oracle Host
Name box.
13.Click OK, and then YES to save all your changes. A progress bar opens and the 6500
Unified Communications Configuration Wizard Complete window opens when the
configuration is complete.
Note: If you want to see the configuration log file, select the View Configuration Wizard
Log File check box before clicking Close in the next step.
14.Click Close.
Note: The Configuration Wizard automaticallys stops and restarts all of the services.
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T o test MWI with MiTAIX
1. Launch MiTAIX (c lick St art, Programs, Mitel PBX TAPI Service Provider, then MiTAIX
Program).
2. Enter the HCI Rerouting hunt group DN.
3. Enter the following command to turn the MWI for the extension ON:
Message <ext number> set callmeback=<HCIReroute number>
For example: Message 3006 set callmeback=2150
4. Enter the following command to turn the MWI for the extension OFF:
Message <ext number> cancel callmeback=<HCIReroute number>
Example: Message 3306 cancel callmeback
If the MWI turns on and off on the extension number, you have the MWI configured
correctly.
5. Restart your server.
T o set MWI on the sets
MWI alerts users of unread voice mails in their messaging inbox. You can use MWI Controller
to turn on/off the MWI (Message Waiting Indicator) lights on the telephone sets system-wide
or individually by extension. This MWI Controller is for all of the 6500 Unified Messaging users
listed in Active Directory . A status window on the MWI Controller window logs the MWI
transactions.
Note: MWI is used with 6500 Unified Messaging system only
1. Click Start, and select Programs, Mitel Networks, Speech Recognition, then MWI
Controller. The MWI Controller window opens.
2. T o reset the MWI lights individually: in the User Extension box, enter the extension for the
MWI lamp that you want to reset, and click ON or OFF.
To reset the MWI lights for the entire system, click Reset All MWI.
3. Click Quit.
Tip: Clicking Clear deletes the information in the status window.
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Distributing the Multimedia Outlook Plug-in
The distribution and installation of the Mitel Networks 6500 Multimedia Outlook Plug-in involves
copying the Outlook Plug-in folder to a shared folder, customizing the Outlook security, and
distributing to the users an e-mail with the location of the shared folder and the name of the
6500 server name. To install the plug-in, the user must know their Personal Web Page login
ID and password.
Note: The Mitel Networks 6500 Multimedia Outlook Plug-in requires the users to have
Microsoft Outlook 2000 or Microsoft Outlook XP on their PC.The plug-in functions with
the following operating systems: Windows 98, Windows 2000, Windows NT (with NT4
SP4 for greater), or Windows XP. Users must have a sound card and speakers. If they
want to record voice messages, they should have a microphone connected to their PC.
To distribute the Multimedia Outlook Plug-in
1. Insert the CD “6500 Unified Communications Disc 2" into a server with a shared folder.
2. Click Browse on the welcome page, and locate the Outlook Plugin folder. Copy the files
in the Outlook Plug-in folder into the shared folder.
3. Before your users install the 6500 Multimedia Outlook Plug-in, you must customize the
security settings on the Exchange Server for Microsoft Outlook, so Microsoft Outlook
accepts the plug-in software and does not give continuous security warnings. See the
procedure “To customize the Microsoft Outlook security” on page 45.
4. Notify the users (must be using Microsoft Outlook 2000 or Microsoft Outlook XP) via e-mail
that the plug-in is available at, and give them the address of the shared folder. Instruct
them to double-click on the setup.exe file in the shared folder to install the plug-in. Give
them also the name of the 6500 server. After the installation, the user must reboot their
computer to activate the software changes. Tell them to open Outlook, and go into Tools,
Options, then Unified Messaging to set their personal preferences. The user requires
their Login ID and Password in order to program a link to their Personal Web Page.
Tip: The 6500 Multimedia Outlook Plug-in is not supported if the user launches 6500
Unified Messaging through Outlook Web Access (OWA). Mitel suggests that you install
the Microsoft Outlook Multimedia Extension for the users so they have access to a
playbar for their voice messages. For more information, see the Microsoft
documentation.
Tip: For a simple local installation (for your personal use, or for anyone that has access
to the 6500 Unified Communications Disk 2 CD), insert the Disk 2 into the server (the
6500 Unified Communications Setup window opens), click on the Multimedia Outlook
Plug-in button, and follow the instructions.
Note: Audio playback with the Multimedia Outlook Plug-in is dependant on a PC
connection to the Exchange Server. The system uses the telephone or the PC speakers
to play the voice messages. This choice is referred to as the Selectable Playback Device.
The idle timeout for the telephone (default 180 seconds) is set in the Admin Web Page
under System Properties. Timeout changes require the ACM to be stopped and restarted.
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Integrating Fax
6500 Unified Communications integrates with the following fax servers so users can forward
their faxes to an e-mail address or to a fax machine of their choice, using their telephone:
•RightFAX
•FACSys
Configuring the Syste m for Righ tFAX
Perform the following tasks:
1. Install the fax software. Refer to the RightFAX configuration documentation.
2. Configure the fax server (see page 71).
3. Configure the Board Server. Refer to the RightFAX configuration documentation.
4. Configure the E-mail Gateways (see page 72).
5. Configure the fax users (see page 72).
6. On the Active Directory server, create a RightFAX user with an Exchange mailbox in Active
Directory Users and Computers (see page 187) and record that e-mail address for the
next procedure, Configuring Fax Forward in the Admin Web Page.
7. Configure Fax Forward in the Admin Web Page (see page 74).
Installing a New 6500 Unified Messaging System
To install a fax server you will need the following:
• Windows NT Se rver 4.0 with SP6
• A correctly-installed Ethernet Card
• Connection to the 6500 Unified Communications system
T o configure the RightFAX server
1. On the RightFAX server, open the RightFAX Server control panel (click Start, Settings,
Control Panel, then open RightFAX Server).
2. In the Server Configuration dialog window, the General tab is automatically selected.
Leave all options at their default settings.
3. Click the Custom Messages tab. In the Server Configuration, Base Level window,
type "::Fax Failed to Send" in the following fields:
• Imaging error
• Bad fax phone number
• Too many retries
•Sending error
4. Click Start, then Run.
5. Type "regedit", then click OK.
6. Navigate to HKEY_LOCAL_MACHINE, SOFTWARE, RightFAX, Gateway, then
ExchangeGatewayName.
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7. Right-click in the right panel.
8. Click New, then String Value: ExchangeMsgs_0.
9. Double-click on the new value and type "::Fax Received: A new fax has arrived from ~1
(Part ~2 of ~3)".
10.Click OK, and close the registry editor.
To configure the RightFAX E-mail Gateways
1. On the RightFAX server, open the RightFAX E-mail Gateway control panel (click Start,
Settings, Control Panel, then open RightFAX E-mail Gateway).
2. Select RightFAX E-mail Gateway.
3. Click each gateway in the list to view the configuration options.
4. Verify that when the Gateway 1 - MSEXCH directory and the General tab are selected,
the Location of mail files field has the setting \\YourServerName\RFAXGATE.
5. Add a new user (default name RFAX) on the Active Directory with a mailbox to talk to the
RightFAX server.
Field Name Setting
Server Address IP address of the STMP server on the network
From Message From field in the e-mail header sent to the user
Default User Name Fax User ID
POP3 mailbox name Right Fax User Account
6. Install the RightFAX connector software on the Exchange server (refer to the RightFAX
documentation). Download the appropriate Exchange connector for Exchange 2000 from
the RightFAX web site.
7. Share the RFaxGate folder on the Exchange server (C:\Program
Files\RightFAX\RFaxGate), with Full Control permission for All.
To configure RightFAX users
1. On the RightFAX server, click Start, Programs, RightFAX, then Enterprise Fax
Manager.
2. Under RFAXSERVER(TCP/IP), click USERS.
3. Double-click on User name. The User Edit window appears.
4. If DTMF is enabled, click the Inbound Routing tab, and type your inbound routing code
in the Routing Code field.
5. In the Routing Type field, click Microsoft Exchange.
6. Verify that File Format is set to TIFF(G3-1D).
7. Type the routing path of the user in the Routing Info field (see the procedure ”To get the
routing path for a user” below for more information).
8. Click the Identification tab. Type the routing path of the user in the Distinguished Name
field, then click OK.
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Installing a New 6500 Unified Messaging System
To get the routing path for a user
1. On the Exchange server, install the Windows Support Tools from the Windows 2000 Server
CD.
2. Open the Active Directory Administration Tools application (click Start, Programs,
Windows2000 Support Tools, Tools, then Active Directory Administration Tools).
3. Click the Connection drop-down menu, then Connect.
4. In the Server field, type your Domain Controller Name. Do not change the Port field.
5. Click the Connection drop-down menu, then click Bind.
6. Type your user name (Administrator or SpeakAdmin), password and domain name in the
appropriate fields.
7. Click the View drop-down menu, then Tree. Leave the BaseDN field blank.
8. At the prompt of the window, click the + at the left of DC to show information in the Active
Directory.
9. Double-click CN=Users to show all Exchange users.
10.Highlight the user you are configuring, and search on the right for legacyExchangeDN.
11. Note the information from /o to the end of the string, but not including the semi-colon at
the end (for example, "o/=First Organization/ou=First Adminstrative
Group/cn=recipient/cn=Miller”). This is the routing path.
Tip: Typically, the routing information is the same for all users except for the text after
the last equal sign which is the user’s user name.
Configuring the System for FACSys
Perform the following tasks:
1. On the fax server, install the drivers for the fax card. Refer to the documentation supplied
with the fax card.
2. On the fax server, configure the fax card. Refer to the documentation supplied with the
fax card.
3. On the fax server, Iistall the FACSys Administration software. Refer to the FACSys
documentation.
4. On the fax server, install the FACSys Desktop Client software. Refer to the FACSys
documentation.
5. On the Exchange server, install FACSys Fax Connector. The file FFC2000.MSI is on the
FACSys CD.
6. On the Exchange server, configure the FACSys Fax Connector. Refer to the FACSys
documentation.
7. On the fax server, configure the FACSys Administration software. Refer to the FACSys
documentation.
8. On the fax server, create a REG file for the fax subject line. See the following procedure.
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9. On the Active Directory server, create a FACSys user with an Exchange mailbox in Active
Directory Users and Computers (see page 187) and record that e-mail address for the
next procedure, Configuring Fax Forward in the Admin Web Page.
10.Configure Fax Forward in the Admin Web Page (see page 74).
T o create a REG file for a customized subject line
1. On the Exchange server, in Notepad type the following two lines of text (make sure to
leave a line between the two lines of text).
REGEDIT4
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FACSysFaxConnector\Parameters]
"InboundSubject" = "::Fax received"
2. Save the file as CustomSubject.REG
3. Double-click on this file. The Regisry Editor window opens.
4. Click Yes to add the information into the registry.
Configuring Fax Fo rward in the Admin Web Page
To configure Fax Forward in the Admin Web Page
1. In the 6500 Administration window navigation pane, select System Configuration, click
System Properties, then Fax Forward.
2. In the Status section, click on the Value drop-down menu, and select On to enable the
fax forward service.
3. In the Fax Server section, click on the Value drop-down menu, and select the brand name
of your fax server.
4. For RightFAX only, in the Exchange section type the e-mail address of the fax user in the
Value dialog box of the account.
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Integrating VPIM
The 6500 Unified Messaging system inter-operates with NuPoint Messenger in a VPIM (Voice
Profile for Internet Mail), networked voice mail environment.
NuPoint Messenger must have the following options installed:
• NuPoint Messenger software version 7.0 RSD 3 or greater
• Network card
• TCP/IP software
•VPIM
NuPoint Messenger Configuration
Refer to the NuPoint Messenger documentation regarding VPIM configuration.
Keep the following points in mind when configuring the NuPoint Messenger to integrate with
the 6500 server via VPIM:
Installing a New 6500 Unified Messaging System
• You must be able to ping by name the 6500 server from the NuPoint Messenger server.
• The 6500 server is the VPIM node, therefore use the fully qualified hostname of the 6500
server whenever a VPIM node hostname is required.
• Do not use prefixes for VPIM addresses arriving at the 6500 server. The 6500 user mailbox
numbers must not include any prefix when leaving the NuPoint Messenger server. Enter
"N" for no prefix when you are asked to "Select prefix to use [DNA]". This does not prevent
you from using a prefix within the NuPoint Messenger server to group 6500 users under
a particular Node Configuration and Digit Translation pair.
• The VPIM specification is for G.721 encoded audio. If you wish to use G .711 audio between
the 6500 server and the NuPoint Messenger server, then program the NuPoint Messenger
server as a "custom" node on the 6500 VPIM configuration screen and specify an
"Encoding Format" of G.711.
• In "SMTP Receive Configuration", a "VPIM Speech Quality" lower than 32 results in
noticeable audio degradation due to resampling artifacts. The default is 18, therefore by
default you will hear a buzz in the background for VPIM messages. A quality vs. space
savings tradeoff must be decided upon when adjusting this value.
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6500 Unified Messaging Configuration
Tip: Configuring VPIM requi r es the VP IM Network in g licens e.
Note: All VPIM users (including NuPoint Messenger users) must be identified with a
VPIM address in the Active Directory Users and Computers window under the SR Settings
tab. VPIM networking inter-works with 6500 users that are listed in a company directory
on a 6500 Unified Messaging system. VPIM networking does not support the contacts
that are in a personal directory.
Perform the following tasks on the 6500 Unified Messaging system to integrate the 6500 Unified
Messaging system with NuPoint Messe nger :
On the 6500 server
• In the Admin Web Page, provide the VPIM Configuration settings for each VPIM server
(see page 76).
On the Active Directory server
• Set up a Mail Exchange (MX) record (see page 77).
• Provide a VPIM address for all of the VPIM users with the SR Settings tab in Users and
Computers (see page 77).
On the Exchange server
• Ensure that you have selected the routing group for the VPIM Gateway during the
procedure, To install the Exchange server components, on page 41.
To configure VPIM in the Admin Web Page
1. In the Administration frame, click System Configuration, and then VPIM Configuration.
2. Click Add.
3. Enter the fully qualified server name of the VPIM server, for example,
servername.mycompany.com.
4. In the Server Type drop-down menu, select the type of server. Selecting MN6500 or
NuPoint tells the system to accept the default encoding type for that server.
5. If you selected Other as a server type, in the Encoding Type drop-down menu select
G.726, G.711 ulaw, G.711 alaw, or ASF/CELP.
6. Click Save.
7. Repeat this procedure for each VPIM server in the voice mail network.
Note: To implement this configuration, you must stop and restart the VPIM Gateway
service in Service Recovery Manager.
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Installing a New 6500 Unified Messaging System
To set up a MX record for the Exchange Server
1. On the Active Directory server, click Start, Programs, Administrative Tools, and then
DNS.
2. Select the domain in which the Exchange server resides. If the Exchange server does not
have a host entry, right-click on the domain node, select New Host, provide the name and
IP address, and click Add Host.
3. Right-click on the domain name of the Exchange server, and select New Mail Exchanger.
The New Resource Record window opens.
4. Leave the Host or domain field blank so the system will use the Parent domain.
5. Enter or browse to the name of the mail server, for example exchange.parent.com.
6. Enter the Mail server priority, for example 10.
7. Click OK.
8. Restart DNS with Services (Start, Programs, Administrative T ools, Services) to apply
the changes.
T o define a VPIM address for the users in Active Directory
1. Log into the Active Directory Domain as Administrator.
2. Open the Active Directory Users and Computers window (click Start, Programs,
Administrative Tools, then Active Directory Users and Computers).
3. Find the user in the list, right-click on their name, then select Properties.
4. Click the SR Settings tab.
Tip: Click on the Help button, to get more information about the SR Settings interface.
5. Define the Speech Recognition application for the user. A remote VPIM user is
programmed with the Attendant application.
6. Select General in the pull-down menu.
7. In the VPIM Address field, enter the fully qualified host name,
servername.mycompany.com. This name identifies the VPIM node that the user is
assigned to. The same name is also entered in the Admin Web Page for the VPIM
Configuration settings.
8. Click Apply, then OK.
9. Repeat this procedure for each VPIM user.
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Configuring a New 6500 Attendant System
The new 6500 Attendant system, requires you to
• Create a company directory (see page 78).
• Configure the system with the Admin Web Page (see page 79).
You can create the company directory with the Admin Web Page or use the Import Directory
T ool to save time. For more information on creating the company directory, see the Admin Web
Page help.
Creating a Company Directory
The 6500 Attendant directory contains entries for the users and groups within your company.
When you first install the system, the directory is blank. You can use the 6500 Attendant
Directory Import Tool to import entries from a Lightweight Directory Access Protocol (LDAP)
Directory Server or CSV file. Instructions on how to import a directory are provided in the Admin
Web Page help.
CSV file requirements
• Define five or six fields for each line of the CSV file. Some fields can be empty: however
the field separator comma must be present. The following is a definition for each field:
- Last Name Required
- First Name Required
- Telephone Number Required
- Department
- Location
- Cellular
Examples:
Smith, John, 3089, Marketing, Kanata
Smith, John, 3089, Marketing, Kanata, 6132982222
Smith, John, 3089, ,
Smith, John, 3089, , , 6132982222
Note: The number of comma separators defines the number of fields. Four commas
define five fields, and five commas define six fields.
Note: Before starting the import process, be sure that the Login ID of the Default User
Template in the Admin Web Page is defined with the six or seven leading digits of the
local phone number for the system. For example, the Kanata number would start with
613592.The Import Tool requires this information when generating the Login ID. If these
digits are not present, the Import Tool will crash.
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Configuring a New 6500 Attendant System
LDAP server requirements
• Collect the following server information: host name, connection string, password, and the
layout of the schema. Last Name and First Name parameters must be included in the
schema.
• Determine the parameters for the Phone Number, Login ID, and PIN. Note that the system
can also generate these parameters.
• Collect the information to complete the template (Default Template) for the directory
entries.
Tip: By setting up the default template before you perform the import operation, you will
significantly reduce the amount of manual data entry. See Using a T emplate in the Admin
Web help (Managing the Directory/Managing Users/6500 Attendant Systems/Using a
Template).
Configuring the System with the Admin Web Page
You can use the 6500 Unified Communications Admin Web Page to import the company
directory entries, and then configure the system parameters. Y ou can also use this Admin Web
Page to add and modify the list of users to the 6500 Attendant system.
You can start the administration application from the Mitel Networks 6500 server or from a
clientstation. The 6500 Unified Communications system supports Microsoft Internet Explorer
5.5 for the client stations. To log in from the clientstation, see “Opening the Admin Web Page”
on page 169, in the Maintenance section.
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T o configure the system with the Admin Web Page from the 6500 server
1. From the 6500 server, log into the Administration session (click Start, Programs, Mitel
Networks, Speech Recognition, then Administration).
Tip: In order to login, the LDAP service must be active.
2. In the Login ID field, type administrator.
3. Enter the administrator PIN (default administrator PIN is 1234567890).
4. Click Login. The Admin Web Page opens.
5. In the 6500 Unified Communications administrator main window, click Help. The admin
Web Page help opens in a separate browser window.
6. In the Introduction section, open Setting up the Directory , an follow the instructions on
how to import a directory.
7. In the Introduction section, open Managing the Directory, and follow the instructions
on how to manage the users, the departments, and create a multi-level menu.
8. In the Introduction section, open Configuring the System, and follow the instructions
on how to modify the system properties and set the system configuration tasks.
9. In the Introduction section, open Recording and Greeting and Prompts, and follow the
instructions on how to perform recordings with the 6500 Attendant.
10.If you want to program a multi-level menu, open Managing Multi-level Menus and follow
the instructions for creating a multi-level menu.
Note: When you finish making changes to the Admin Web Page, ensure that you have
saved your changes. In the File menu of your browser, select Close. Reboot the
6500server.
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Configuring a New 6500 Unified Messaging System
Configuring a New 6500 Unified Messaging
System
The 6500 Unified Messaging system, requires you to
• Configure the system with the Admin Web Page (see page 81).
The company directory exists in the Active Directory server and is managed using the Users
and Computers window in Active Directory.
Configuring the System with the Admin Web Page
You use the 6500 Unified Communications Admin Web Page to configure the system
parameters.
Y ou can start the Admin Web Page from the Mitel Networks 6500 server or from a client station.
The 6500 Unified Communications system supports Microsoft Internet Explorer 5.5 for the client
stations. T o log in from the clientstation, see “Opening the Admin Web Page” on page 169, in
Chapter 3, General Maintenance.
Note: Users on the 6500 Unified Messaging system are managed with Active Directory.
The personal directory for the users is managed with Microsoft Outlook. All users on the
6500 Unified Messaging system, including 6500 Attendant-only users, must have
Microsoft Outlook for their personal contacts.
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To set up Internet Explorer for the Admin Web Page
1. Open Internet Explorer.
2. In the Tools menu, select Internet Options.
3. In the General tab, under Temporary Internet Files, click Settings.
4. Select Every visit to the page, then click OK twice.
T o configure the system with the Admin Web Page from the 6500 server
1. From the 6500 server, log into the Administration session (click Start, Programs, Mitel
Networks, Speech Recognition, then Administration).
2. In the Login ID field, enter administrator.
3. Enter the administrator PIN (default administrator PIN is 1234567890).
4. Click Login. The Admin Web Page opens.
5. In the 6500 Unified Communications administrator main window, click Help. The Admin
Web Page help opens in a separate browser window.
6. In the Introduction section, open Managing the Directory, and follow the instructions
on how to manage the departments, and create a multi-level menu.
7. In the Introduction section, open Configuring the System, and follow the instructions
on how to modify the system properties and set the system configuration tasks.
8. In the Introduction section, open Recording and Greeting and Prompts, and follow the
instructions on how to perform recordings with the 6500 Attendant.
Note: When you finish making changes to the Admin Web Page, ensure that you have
saved your changes. In the File menu of your browser, select Close. Reboot the 6500
server.
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Reviewing the Configuration for the Servers
Reviewing the Configuration for the Servers
Checklist for the new 6500 Attendant System
6500 Server
r Stopped all services, except Lightweight Directory Access Protocol (LDAP) and Nuance
License Manager (NLM), in Service Recovery Manager in order to change the Transmission Control Protocol (TCP)/Internet Protocol (IP) properties and the computer name. Set
Start mode to Manual.
r Changed the TCP/IP properties and the computer name.
r Entered the new computer name in Microsoft® Windows NT and used Internet Service
Manager in Microsoft Internet Information Server (IIS) to reconnect to the new computer
name.
r For an IP integration, configured IP Phone Emulator, Mitel Remote Access, Telephony,
Multimedia, and Sounds in Control Panel.
r Entered the new computer name for the Oracle settings in the Admin Web Page.
r Restarted the server.
r Verified that the server can ping the other servers on the network and can be pinged back.
r Joined the domain (optional).
Checklist for the new 6500 Unified Messaging system
6500 Server
r Stopped all services, except LDAP and NLM, in Service Recovery Manager in order to
change the TCP/IP properties and the computer name. Set Start mode to Manual.
r Changed the TCP/IP properties and the computer name.
r Entered the new computer name in Microsoft® Windows NT and used Internet Service
Manager in Microsoft Internet Information Server (IIS) to reconnect to the new computer
name.
r For an IP integration, configured IP Phone Emulator, Mitel Remote Access, Telephony,
Multimedia, and Sounds in Control Panel.
r Joined the domain.
r Used the Configuration Wizard.
r For VPIM networking, configured the 6500 server with the other VPIM servers in the Admin
Web Page, and then restarted VPIM Gateway in Service Recovery Manager.
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r Restarted the server.
r Verified that the server can ping the Domain Controller, the Exchange 2000 server, and
if applicable all VPIM servers, by server name and IP address.
r Checked the software release and service pack number (if applicable) on the Admin WEB
login page to ensure that the correct software was installed.
r Added VTG/NMS port/extension associations (for digital integrations only)
Domain Controller (Active Directory server)
r Logged on to the domain as Administrator.
r Verified that the Domain Controller can ping the 6500 server, by server name and IP
address.
r Created a SpeakAdmin user.
r Added SpeakAdmin to the Administrators group.
r Added SpeakAdmin to the Domain Users group.
r Logged on to the Root Domain Controller as Administrator with Schema Admin rights.
Extended the schema with the Root Domain install.
r Installed the Active Directory components.
r For VPIM, created a Mail Exchange (MX) record in DNS for the Exchange server.
r From the Active Directory , Users and Computers MMC, verified that the Active Directory
schema was correctly installed by selecting properties for a user and then selecting the
Speech Recognition (SR) Settings. (Note: Any errors would be flagged with a template
error window.)
r Verified the functionality of the schema extension. Clicked on the Extension User Node
icon on the main menu bar of the Users and Computers window, committed changes, and
verified in the Service Recovery Manager window that the update server received a corporate list compilation request.
Exchange 2000 Server
r Logged on to the domain as SpeakAdmin. A separate server for Exchange required the
addition of SpeakAdmin to the local admin group.
r Verified that the Exchange 2000 server can ping the 6500 server by server name and IP
address.
r Checked that the permissions were properly set up for the SpeakAdmin account. Navi-
gated into the Exchange Virtual Drive (M:), opened the domain name, MBX, and then
SystemMailbox. (Note: An improper setup would show an error message.)
r Installed the Exchange Server components (including the VPIM Gateway, if applicable).
r Performed basic testing: calling into the system, transferring calls, leaving and retrieving
voice mails, testing the MWI (Message Waiting Indicator) lights.
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Printing and Distributing the User Guide
Printing and Distributing the User Guide
User guides are included with the installation of the 6500 Unified Communications software.
There is a user guide for the Attendant system and another one for the Unified Messaging
system.
Note: Y ou need Adobe Acrobat Reader to view or print the user guide. Y ou can download
this reader from the 6500 Unified Communications Applications Disc 2 CD or obtain this
reader at no cost from the Adobe Web site at http:\\www.adobe.com.
To access and distribute the user guides
1. Print a copy of the user guide for each user. You can find the guides on the 6500 Unified
Communications CD or on the 6500 server (click Start, Programs, Mitel Networks,
Speech Recognition, Documentation, then User Guides).
2. For each user, enter the following information in their User Guide:
The 6500 Attendant number _______________________
User’s Login ID ___________________________________ (10-digit number for NA;
11-digit number for UK)
User’s PIN _______________________________________ (4 to 7-digit number)
Extension is programmed for Auto Login (Partial or Full) o
Extension is programmed for Manual Login o
URL of the Personal Web Page: (http://servername/login.html; where servername is
the netbios name of the 6500 server):
_______________________________________________
Tip: Order pocket-sized Quick Reference Cards for your users. There are two types:
"6500 Attendant Quick Reference Card" for users on the 6500 Attendant system and
"6500 Unified Communications Quick Reference Card" for users on the 6500 Unified
Messaging system.
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Chapter 2
Upgrade Installations
About Upgrading to Release 4.0
Upgrade procedures differ for the 6500 Attendant system and the 6500 Unified Messaging
system. They also differ for the Digital integration and IP integration.
Differences are within the installation of the 6500 Unified Communications software.
The upgrade to Release 4.0 involves
1. Backing up your customer database (see page 97).
2. Upgrading the hardware, if applicable (see page 98).
3. Installing the operating system (see page 100).
4. Installing the supporting software (see page 112).
5. Updating the IIS Administration settings (see page 115).
6. Installing the 6500 Unified Communications software (see page 116).
7. Restoring your customer database (see page 122).
8. Reapply your software options (see page 173).
About Upgrading to Release 4.0
The 6500 Unified Messaging system has additional procedures
• Creating and adding SpeakAdmin (see page 125).
• Installing components for Active Directory and Exchange (see page 127, page 131).
• Customizing Outlook Security (see page 158).
• Distributing the Multimedia Outlook Plug-in (see page 162).
Tip: To ensure that you have all of the software and hardware requirements for your
upgrade, see “System Requirements” on page 3.
Note: 6500 Multi-level Menuing is not supported on bilingual systems. The system must
be UK English or NA English.
Tip: Increasing the number of ports from eight or less than eight to a greater number
requires new licensing and a TS1404 server with two NMS AG-2000 cards and two VTG
VB-200x cards. Perform the install with the two cards and their serial numbers. If you
put a new or additional card in the server, open up the VoiceBridge user interface and
add the new card information to the configuration.
Note: Custom TTS pronunciations on systems with Release 3.6 UR1 or earlier are not
restored when performing an upgrade. To keep the custom pronunciations, copy the
userdict.txt file, rename it to NAE_userdict.txt for a North American system or
UKE_userdict.txt for a UK system, and after the restore overwrite the existing file. For
the changes to take effect, stop and start the appropriate TTS router; TTSRouterPRI if
the dictionary is for the primary language or TSSRouterSEC if the dictionary is for the
secondary language.
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Software History
All upgrades between versions include formatting the hard drive and reinstalling Windows NT
due to third-party software changes. This procedure is approx. four hours after doing a backup
of your existing server.
Upgrading from release 1.0 or 1.1 to release 4.0 is not supported.
Original
6500
version
Release
date
Third-Party Software
New
License
required
When
upgrading to
version 4.0
Format
of Hard Drive
required
1.0 April 2000 OS - Windows NT 4.0 Workstation
Windows NT Service Pack - 4
Option Pack - 4
Internet Explorer - 4
MDAC - 2.1
Crystal Reports - 7
Oracle - 8.1.5
Nuance - 6.2 .4
Nuance Speech Objects - 1.0
Java Runtime Environment - 1.2
Active Directory Service - 4.7
Windows Scripting Host - 5.0
1.1 July 2000 OS - Windows NT 4.0 Workstation
Windows NT Service Pack - 4
Option Pack - 4
Internet Explorer - 4
MDAC - 2.1
Crystal Reports - 7
Oracle - 8.1.5
Nuance - 6.2 .4
Nuance Speech Objects - 1.0
Java Runtime Environment - 1.2
Active Directory Service - 4.7
Windows Scripting Host - 5.0
NA NA
NA NA
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