Mitel 6500 UCS Service Manual

NOTICE

The information contained in this document is believe d to be accurate in all respects bu t is not

warranted by Mitel Networks Corporation (MITEL

). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of it s affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means— electronic or mechanical—for any purpose without written permission from Mitel Networks Corporation.

MITEL, the Mitel logo, Mitel Networks, SX-200, SX-2000 and LIGHTWARE are trademarks of Mitel Networks Corporation.

Microsoft and Windows are trademarks of Microsoft Corporation. Natural MicroSystems and Alliance Generation are trademarks of Natural MicroSystems

Corporation. VoiceBridge and VoiceBridge 2000 are registered trademarks of Intel Corporation. Crystal Seagate Reports is a trademark of Seagate Incorporated. Meridian is a trademark of Nortel Networks Limited.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

Mitel Networks 6500 Unified Communications General Information Guide

Release 4.0

April 2003

®,™ Trademark of MITEL Networks Cor poration

Table of Contents General Information Guide

Product Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Mitel Networks™ 6500 Unified Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Advanced Speech Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Supported Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Mitel Networks 6500 Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

6500 Attendant Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Required Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Optional Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Mitel Networks 6500 Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Required Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Optional Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Language Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Application Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Attendant Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Administration by Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Text-to-Speech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Always Escape to Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Barge-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Call by Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Call by Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Call by Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Call by Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Cancel Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Company Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Custom Greetings and Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Custom Dictionary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Custom Pronunciations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Department Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Directory Import Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Directory Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Directory Update (Online) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Disambiguation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Emergency Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Error Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Expert Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

External Calls to 6500 Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Help (Voice-based) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Help Always On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

iii

General Information Guide Table of Contents

Historical Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Holiday Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

IP Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

LDAP Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Login Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Management Integration for IP Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Multi-level Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Multiple Numbers per Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Nicknames . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Non-Registered Phone Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Operator Available Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Operator Prompt—Selectable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Outbound Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Personal Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Personal Name Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Personal Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Pronounce Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Real-time Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Registered Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Schedule Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Self-management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Speech Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Speech Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Standard Directory Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Text-to-Speech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Time of Day Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Touchtone Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Transfer to Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Tutorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

User and Administrator Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

User Management—Web-based or from Active Directory . . . . . . . . . . . . . . . . . . . . . . . 23

Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Bilingual Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Enterprise Voice Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Mobility ("Reach me" or "Forwarding") Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Unified Messaging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Basic Touchtone Command Support for Message Scanning . . . . . . . . . . . . . . . . . . . . . 27

Callback Sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contact List Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

E-mail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Exchange 2000 Server Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Forward Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Table of Contents General Information Guide

Inbox Message Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Individual Personal Operator Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Message Addressing by Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Message Caching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Message Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Message Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Message Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Message Review/Re-record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Message Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Multimedia Outlook Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Notification Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Query, Sort, and Find . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Recipient List Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Selectable Personal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Selectable Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Standard Voice-encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Summary Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Touchtone Command User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

User-Configurable Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Calendar and Task Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Fax Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Voice Mail Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

User Enrollment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Automatic Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Manual Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Voice Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Touchtone Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

6500 Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

6500 Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Personal Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Microsoft Outook Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Microsoft Outlook Calendar and Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Administrator Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Admin Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Management Integration for IP Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Standard Directory Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Admin Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Channel Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Language Selector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

License Manager (View or Configure Options and Dimensions) . . . . . . . . . . . . . . . . . . 46

General Information Guide Table of Contents

Pronounce Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Service Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

MWI Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Uninstall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Directory Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Active Directory Users and Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

3300 ICP System Administration Tool Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

6500 Voice Portal Software Development Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Technical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Supported PBX Integrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Digital Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

IP Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Minimum PBX Software Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

PBX configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

6500 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

VTG VB-2000 Card (DNI Interface Card) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

NMS AG-2000 (DSP Resource Card) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

MVIP Conversion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

MVIP Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Client PC Hardware and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Performance Standards and Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Performance Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

High Capacity Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Voice Mail Networking Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Port and Memory Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Hardware Upgrade Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

System Capacity Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Index

Product Overview General Information Guide

Product Overview

Mitel Networks 6500 Unified Communications

The Mitel Networks™ 6500 Unified Communications is an advanced new architecture that brings powerful conversational speed recognition capabilities to a wide range of telephony solutions, applications and standalong platforms. The 6500 Unified Communications is a speaker independent, flexible vocabulary technology . This means that users don’t have to train the system to understand their voice nor must they remember a fixed set of command s. The core 6500 platform supprts speaker authentication for unsupressed security , barge in capability to allow power users to quickly navigate through applications and digital integration with Calling Line ID for superior integration with PBX and VOIP platforms.The 6500 offers a range of enterprise applications including the 6500 Auto Attendant, 6500 Unified Messaging and 6500 Voice Portal options.

The 6500 UC Server can support up to 30 ports of simult aneous speech, corporate directorie s containing up to 10,000 names and personal directories cont aining up to 500 names. The 65 00 UC Server integrates to a range of PBX and VOIP platforms including Mitel Networks SX200, SX2000, 3300 ICp and the Nortel 2616.

The 6500 Unified Communications system consists of the following product s:

• The Mitel Networks 6500 Attendant is an automated attendant that allows users to place calls to people quickly and efficiently by speaking their names. In addition to placing calls by name, users can say a department name or telephone number or query the system for the phone numbers of people or departments. An online tutorial introduces users to the system features, and voiced-based help is available to answer questions.

• The 6500 Unified Messaging option is a softwar e application that ca n be enabled on the Mitel Networks 6500 Attendant. It combines the advantages of sp eech recognition, voice mail, and e-mail to provide a powerful communications solution. It allows users to manage their e-mails, voice mails, and faxes directly from their Microsoft® Outlook accounts, using voice commands. In addition, users can query, sort, and search their Microsoft Outlook Inbox by phone.

• The 6500 Voice Portal enables customers to provide speech recognition access to enterprise databases, intranets, Web sites and business systems. The 6500 V oice Port al option is a powerful Voice XML- based toolkit that can be used to develop vertical market and business specific applications targeted at simplifying business process, reducing operating expenses and improving customer service. In addition, th e 6500 Voice Port als allows customers to speech enable voice response systems which are far faster, simpler and pleasant to use for callers as opposed to traditional touch-tone based IVRs.

General Information Guide Product Overview

Advanced Speech Recognition

The 6500 Unified Communications system uses advanced speech-recognition tech nology that

• Recognizes and complies with commands that are spoken in sentences. For example, "Call Bob on his cell phone."

• Accepts voice commands at any time, even while prompts are being played

• Converts text to speech using Text-to-Speech (TTS) technology

• Supports users in English or French (Bilingual option required)

• Supports a large, dynamic vocabulary

• Allows the administrator to program the system to recognize variant pronunciations of names in the Company Directory

• Supports a variety of telephone systems such as mobile phones and IP phones

• Provides a secure system environment and prevents toll fraud, using voice verification

• Encourages handsfree use, increasing efficiency as well as safety in certain environments

• Frees users from having to remember phone numbers

• Allows users to access desktop applications with voice commands

• Provides service 24 hours a day

• Personalizes business communications—recognizes names as well as numbers and voices as well as digits

Supported Systems

The 6500 Unified Communications system works with

• Digital telephone systems: The 6500 Unified Communications system runs on a PC-based platform and connects through a digital line to the phone system. This configuration provides fast call setup and tear-down, reliable speech recognition, and calling line identification (CLID).

• Voice-over-IP systems: The 6500 Unified Communications system connects with the Mitel Networks 3300 Integrated Communications Platform (3300 ICP) through the Local Area Network. For high capacity systems, Q.SIG integration is supported. The 6500 Unified Communications user and administration applications are integrated into the user and administration applications on the 3300 ICP. This configuration also provides reliable speech recognition and calling line identification (CLID).

• Voice mail systems: The 6500 Unified Communications supports Voice Profile for Internet Messaging (VPIM) to work with both the Mitel Networks NuPoint Mess enger™ and the 3300 ICP embedded voice mail system.

Product Overview General Information Guide

Mitel Networks 6500 Attendant

The 6500 Attendant uses speech recognition to route incoming calls to people or depar tments within a company . Typically, callers st ate the name of the person or departme nt that they want to speak with, and the system routes the call to the requested party.

The 6500 Attendant consists of four main applications:

• Auto attendant—answers incoming calls and routes them to the appropriate person or department, in response to voice commands. Each directory name can be associated with multiple numbers.

• Personal dialer—allows registered users to create a personal dialing list through a Web-based application. Users with the appropriate system privileges can call from an external number and use the 6500 Atte nd a nt feat ur es .

• Mobility application—allows registered users to redirect calls to any phone number. Users can also set up a schedule for forwarding their calls, using their W eb-based interface or any phone.

• T oll management solution—authenticates users through speaker verification or by the calling line ID. Multiple levels of security can be set for each system user. Each security level can be configured according to the system dial plan, allowing the system to regulate access to long-distance resources.

The 6500 Attendant allows users to

• Place a call to any number in the Company Directory by stating a name, department, or extension number or by dialing numbers on the keypad. Multi-level menus can help direct calls easily and efficiently.

• Activate features such as Expert Mode, Barge-in, and Help, using voice commands.

• Program a directory list of their frequently called numbers and then use voice commands to place calls to those numbers (Personal Directory).

• Call into the system from their home phone or cellular phone and use voice commands to place calls to external numbers that are programmed in their Personal Directory.

• Forward incoming calls to another number. The Mobility feature (optional) forwards calls from the user’s office number to another pro grammed numb er (cell, p ager, fax, home, or other temporary number) for an indefinite or a scheduled period of time.

• Listen and interact with VoiceXML scripts. The Enterprise Voice Portal feature (optional) allows users to interact with speech-enabled Web sites and databases to access information on the Internet, corporate intranet, or any internal network, using voice commands.

Tip: For complete descriptio ns of the 6500 Attendant features, see “Attendant Features” (p. 11). Also see the 6500 Attendant User Guide for more information.

General Information Guide Product Overview

6500 Attendant Configuration

The 6500 Attendant is a Windows NT-based turnkey system that works with Mitel Networks SX-200

PBXs, SX-2000® PBXs, 3300 ICP systems, and Nortel Networks PBXs.

Figure 1 6500 Attendant Configuration

Required Components

The 6500 Attendant system provides the following software and functionality:

• 6500 server software (includes five Personal Directory names)

• Auto attendant

• Speech ports

• Multi-level menus

• Company Directory

Optional Components

The following software licenses and options are available for the 6500 Attendant system:

• Mobility

• Additional Personal Directory names

• Enterprise Voice Portal

• Bilingual (English/French or English/Latin American Spanish)

• TTS ports for the voice portal application or multi-level menus

Product Overview General Information Guide

Mitel Networks 6500 Unified Messaging

The Mitel Networks 6500 Unified Messaging option provides unified messaging features in addition to the 6500 Attendant functionality . Unified messaging stores e-mai ls, voice mails, and faxes in one location and allows users to access and manage these messages a nywhere, from a phone or desktop. If the required sof tware options are enabled, user s can also manage their appointments, meetings, and tasks, using speech commands.

6500 Unified Messaging allows users to

• Access all message types in one inbox (Microsoft Outlook or Outlook Web Access). The voice mail, e-mail, and fax messages are stored in the Exchange 2000 Server.

• Use the phone to listen to e-mails. The 6500 Unified Messaging soft ware is synchronized with the user’s contact list in Microsoft Outlook and uses Text-to-Speech (TTS) to play e-mail messages over the phone. Users can reply to an e-mail with a voice message that is sent as an e-mail attachment, or they can instruct the 6500 Attendant to call the sender . Note that the sender’s e-mail address and phone number must be listed in the user’s Personal Directory or in the Company Directory.

• Use the phone to check for messages from particular senders. Users can reply to the messages or forward them to a name that is listed in the Personal Directory or in the Company Directory.

• Use the phone to check for urgent messages.

• Enable notification to a pager or e-mail enabled cellular ph on e for ur ge nt me ssa ge s.

• Dial commands on the telephone dialpad to access and manage messages.

• Set messaging preferences and notification settings from a Web-based Personal Directory.

• Manage voice and text messages in Microsoft Outlook.

• Reply to messages in Microsoft Outlook by creating and sending voice messages (requires 6500 Multimedia Outlook Plug-in).

• Use the telephone to manage appointments, meeting requests, or tasks in Microsoft Outlook. The 6500 Calendar and Task Management option provides users with phone access to their Calendar and Task Management lists in Microsoft Outlook, allowing them to book appointments and e-mail meeting requests and tasks.

• Use the phone to forward a fax or e-mail to another fax number . The 65 00 Fax Integration option allows phone users to identify faxes in their inbox and fo rward thei r faxes to ot her fax machines.

Tip: For a complete list of 6500 Unified Messaging features, see “Unified Messaging Features” (p. 27). Also, see the 6500 Unified Communications User Guide for more information.

General Information Guide Product Overview

Configuration

The 6500 Unified Messaging option requires the 6 500 ser ver, an Exchange 2000 server, and an Active Directory server within a Windows 2000 Domain. The 6500 Unified Messaging op tion can be used with Mitel Networks SX-200 PBXs, SX-2000 PBXs, 3300 ICP systems, and Nortel Networks PBXs.

Figure 2 6500 Unified Messaging Digital Configuration

Figure 3 6500 Unified Messaging IP Configuration

Product Overview General Information Guide

Required Components

6500 Unified Messaging system provides the following software and functionality:

• 6500 Server software (includes five Personal Directory names)

• 6500 Unified Messaging Server License

• Speech Ports

• TTS (Text-to-Speech) Ports

• Company Directory

• Multi-level menus

• Unified Messaging User Licenses

Optional Components

The following licenses and options are available for 6500 Unified Messaging:

• Mobility

• Additional Personal Directory names

• Calendar and Task Management

• Third-Party Fax Integration (RightFax or Facsys)

• Enterprise Voice Portal

• Bilingual Option (English/French)

• Voice Mail Networking (VPIM support with Mitel Networks NuPoint Messenger)

Language Support

6500 Attendant

6500 Attendant prompts are available in NA and UK English, French, and Spanish.

Bilingual systems are available for the 6500 Attendant systems in English/French or English/Spanish. On bilingual systems, the default setting is NA English.

6500 Unified Messaging

Unified Messaging prompts are available in NA and UK English, and Fr ench.

An English/French bilingual system is available for the 6500 Unified Messaging option.

Note: Calendar and Task functionality are not available in French.

General Information Guide Product Overview

Features of bilingual systems

• Attendant prompts are provided in both languages.

• Voice commands are supported for both languages.

• Name recognition is available simultaneously in both languages, provided minimum hardware requirements are met.

Note: Bilingual systems do not support multi-level menus.

The following table identifies the languages supporte d for each feature:

Language Support

Feature English (NA & UK) French Spanish

Attendant Unified Messaging Mobility Multi-Level Menus Administrator Web Page Personal Web Page Calender and Tasks Outlook Plug-in E-mail Playback (TTS) Enterprise Voice Portal Notification Services Fax Integration User Options Tutorials Help Universals

Yes Yes Yes Yes Yes No Yes Yes No Yes No No Yes No No Yes Yes Yes Yes No No Yes Yes No Yes Yes No Yes No No Yes Yes No Yes Yes No Yes Yes No Yes Yes No Yes Yes No Yes Yes No

Product Overview General Information Guide

Application Examples

The following examples provide an overview of possible 6500 Unified Communications applications. Many of these exampl es us e th e ext ra software op tio ns av aila b le to th e 65 0 0 Attendant.

Tip: The 6500 Unified Communications User Guide provides instructions for using the features that are described in the following examples.

Calling by Name/Department

If you can’t remember a colleague, customer, or even a family member’s phone number, don’t worry. If their name is listed in your Personal Directory, all you need to do is call the 6500 Attendant and state the name as it appears in the directory, and the system places your call. For example, to call your colleague, Bob Smith, simply say, "Bob Smith."

How many people do you know who have a home number, an office number, a p ager number, and a cellular phone number? Forget about having to remember all of these numbers—your Personal Directory can keep track of them. To call Bob when he is on the move, all you have to do is call the 6500 Attendant and say, “Bob Smith on his cell phone.”

What if you want to speak with someone in the Shipping Department, but you don’t have a name or a number of someone who works there ? Instead of looking one up, just call the 6500 Attendant, say “Shipping Department,” and the system places your call to a department representative or extension.

Forwarding Calls

You are working off site, and you want your calls transferred to your cellular phone. Call the 6500 Attendant, say “Call forwarding," “Forward calls,” and, when prompted, say “Cell.” Alternatively, if you are working from home, say “Home” instead of "Cell" to forward calls to your home number. You can then set the date and time when you want the call forwarding to expire.

If you want to direct people who reach your voice mail to call you on your cellular phone, set your cellular phone as your Personal Operator, then, in your voice mail greeting, instruct callers to press 0 (zero) to call you on your cellular phone.

Checking Your Inbox

You are held up in traffic, sick at home, or away from the office on business, and you want to check your messages. Call the 6500 Attendant and say "Messenger" to hear your voice mails, e-mails, and fax messages.

General Information Guide Product Overview

Searching for an E-mail

You are anxiously awaiting an e-mail from a colleagu e, supplier o r custom er, and you want to quickly check your inbox for the message without having to wade through all of your new messages. Just call the 6500 Attendant, log in, say "Messenger," "Find messages," and then, when prompted, state the sender’s name as it appears in your Personal Directory . If a message has arrived from the sender, the system will play it for you.

Forwarding E-mails/Faxes

You are out of town on business, and you want to use your hotel’s fax machine to print an e-mail or fax from your manager. Call the 6500 Attendant, manually log in, say “Messenger,” and listen to the message summary. After identifying the message from your boss, say “Fax forward,” and, when prompted, change the fax forwar d number to the telephone numbe r of the hotel’s fax machine, and then respond to the prompts to print the message.

Getting Notified of Urgent Messages

You want to take a day off from work and to be notified only of urgent messages. In your Personal Web Page, enable the Notification settings so your e-mail enabled cellular phone can notify you of urgent voice mails, e-mails, and faxes.

Creating Appointments/Tasks

You want to keep track of your son’s hockey ga me schedule. Create appointments for each scheduled game and refer to them at a later date. Call the 6500 Attendant, say “Calendar,” “Create Appointment,” and then respond to the prompts. When you want to check your appointments for the day. Simply call the 6500 Attendant, say “Calendar,” and you'll hear a summary of appointments for the current day. If you say “Check Calendar,” you can hear the summary of appointments for another day.

You want to schedule a t ask: Draf t A of your Quarte rly report is due next month. Call the 6500 Attendant, say “Task Manager,” “Create Task,” and then respond to the prompts to record your task information.

Setting Up a Meeting

You are at home, listening to your messages, and you hear that your company's stock prices have risen again. Knowing that your department deserves a congra tulatory speech , you want to set up a meeting immediately. Say “Desktop,” “Calendar,” “Create Meeting Request,” and answer the prompts to set up the date and time, create a list of attendees, and send an e-mail to notify the attendees of the meeting.

Accessing Company Information (sample VoiceXML application)

Y ou are a salesperson on the road, and you need determine the st atus of a customer’s purchase order . Call the 6500 Attendant and say, “Check P.O. status," and, when prompted, state the P.O. number. The system provides the scheduled delivery date, actual delivery date, and the waybill information.

Attendant Features General Information Guide

Attendant Features

Standard Features

Account Codes

The administrator can program account codes for each user, and the system will log the appropriate code when the user makes an outgoing call.

Administration by Phone

Maintenance and administrative functions can be performed locally, from an extension, or remotely , from an external phone. The Admin Web Page can also be accessed through a dial-up modem connection.

Text-to-Speech

A built-in text-to-speech engine synthesizes the pronunciation of directory names for which there are no voice recordings.

Always Escape to Operator

At any time during a session, users can reach a live attendant by saying “Operator” or by pressing 0 (zero) on the dialpad.

Backup and Restore

The administrator can back up the system settings and recordings (greetings, names, and voice prints). If necessary, the database and file system can be restored from backup files.

Barge-in

This feature allows users to interrupt a system prompt with a speech command. The 6500 Attendant will stop playing the prompt and respond to the command. Barge-in allows experienced system users to skip quickly through the prompts.

The administrator can enable or disable barge-in on a system-wide basis. Once this feature is enabled, the administrator can enable or disable it on individual extensions.

General Information Guide Attendant Features

Call by Department

Users can place a call to a department number by statin g the name of the department. The department name and numbe r must be programmed in the department se ction of the Company Directory.

Call by Dialing

Users can manually dial numbers when they do not wish to use voice commands.

Call by Extension

Users can place calls to an extension by stating the digits one at a time.

Call by Name

Users can place calls by stating the first and last name of anyone programmed in the Company Directory or in their Personal Directory.

Call Restrictions

The administrator can configure call restrictions to prevent calls to unauthorized d estinations. Call restrictions are set in the dial plan.

Cancel Call

Before the 6500 Attendant begins dialing a number, users can cancel the call by saying “No,” or “Cancel.” By pressing 0 (zero) on the dialpad, user s can cancel the call and call the operator instead.

Confirmation

The system recognizes speech at three confidence levels: high, medium, and low.

High: When the system recognizes a name or departm ent with a high-level of confidence, the 6500 Attendant repeats the call request, pa uses briefly, and then places the call (for example, “Human Resources … diali ng”). If the ca ller says noth ing during the p au se, or says “Yes,” the system will dial the number.

Medium: When the system recognizes a name or department with a medium-level of confidence, it prompts the user to confirm the nam e or department ( for example, “I heard Blai r Tyson. Is that correct?”). After the caller confirms the call request by saying "Yes," the 6500 Attendant dials the call.

Attendant Features General Information Guide

Low: When the system does not recognize a name, number, or department requested, it

instructs the caller to repeat the call request (for example, “Pard on?...I'm sorry, I didn't understand. To place a call, say a name or a phone number.”).

Company Directory

The system supports up to 10,000 users and departments; users can have up to five numbers associated with their name (for example, office, cellular, home, fax, and pager).

Custom Greetings and Prompts

The system provides the following greetings and prompts to external callers:

• Emergency prompt (precedes all other greetings)

• Standard greeting for all external callers

• After-hours prompts

• Business-hours prompts

• Greeting for expert mode users (default is a tone)

• Instructions (prompts for when the 6500 Attendant does not detect a response, for example, “Please say a name or a number.”)

• Instructions indicating that an operator is also available

• Holiday prompts

• Prompts recorded with the 6500 Multi-level Menus

Y ou can customize greetings and prompt s for your organization. Note that the operator prompt tells the caller what to say to reach the operator. You can re-record any or all of the custom prompts or reset them to the system default.

Note: By default, the system plays all greetings and prompts except the emergency prompt. The emergency prompt must be enabled before it will be played.

Custom Dictionary

See ”Custom Pronunciations” below.

Custom Pronunciations

This feature allows the system to recognize variant pronunciations and routes calls accordingly. For example, Ann Forget could be pronounced “Ann Forget” or “Ann Forj et.”

The administrator adds custom pronunciations for entries (first nam e, last name, dep artment, and location) to the 6500 Attendant dictionary with the Pronounce T o ol. Custom pronunciations can be created for any names that are entered in the Company and Personal Directories.

General Information Guide Attendant Features

Demo Mode

Lets the user verify that the system will recognize and call their personal contact names. The system’s demonstration mode simulates features such as Call By Name, without actually placing the call. Instead of routing the call to the requested party, the system returns the user to the main menu. Demo Mode is always available to internal or registered users.

Department Query

Callers can ask the 6500 Attendant what departments are available. The 6500 Attendant responds by listing the departments that are listed in the directory.

Directory Import Tool

This tool allows the administrator to import a list of names and numbers from a comma separated file (.csv) into the directory at initial commissioning. The Directory Import tool is available for 6500 Attendant systems only.

Directory Queries

Callers logged into the system can obtain a phone number by saying “Check number for first name, last name.” The system will not provide numbers that are identified as "Private" in the

directory.

Directory Update (Online)

An administrator can add or update new users from the Admin Web Page, and the system will enable the user accounts without interrupting phone service.

Disambiguation

If two or more people have names that sound the same or ar e the same, the system prompt s callers to resolve the ambiguity asking them to identify the de partment or location of the person who they are trying to call. Once the caller identifies the depar tment or loca tion of the person, the system places the call.

Example

Caller calls the 6500 Attendant and asks for John Smith, but there are two John Smiths: one in Marketing and one in Sales.

6500 Attendant: “There are two employees with that name. Please indicate which of the following departments John Smith works in. Is it John Smith, Sales?”

Caller: “No,” or remains silent. 6500 Attendant: “John Smith, Marketing?”

Attendant Features General Information Guide

Caller : “Yes.” The system routes the call to John Smith in Marketing.

The administrator can set the order of the disambiguation prompts to either

• Department then Location, or

• Location then Department.

Emergency Mode

In an emergency situation, the administrator can configure and enable Emergency Mode for the system from a remote location by phone. While in Emergency Mode, the system plays a pre-recorded emergency prompt before the welcome greeting. The emergency prompt is played to all calls directed to the system.

Error Handling

The system responds to an error by saying “I did not underst and.” Note that the system does not count the need for a recognition-clarification prompt (for example, “Did you say Helen Roy?”) as an error . After three (default) recognition errors, th e system routes the caller to the operator . If the operator is not present, the call is routed to an alternate operator number (for example, a general voice-mail box). If this number is also not available, the system plays an apology and disconnects the call. The administrator can specify the number of allowed recognition errors, using the administration application.

Expert Mode

If Expert Mode is enabled, the system provides a short prompt or tone when a user calls in to the system. If an error is encountered, the system begins providing prompts and instructions.

External Calls to 6500 Users

External callers can direct calls to any of the five telephone nu mbers pr ogr ammed for a 6 500 user. For exam ple, an external caller can call the cellu lar phone of a user by saying "Ca ll Bob Smith on his cell." To receive this call, the user (Bob) must not have his cellular number programmed as a private number.

Help (Voice-based)

A caller can access the Help system by saying “Help." In addition, if a caller experiences difficulties, the system provides helpful prompts. By default, if the 6500 Attendant fails to recognize a destination request three times in a row, it transfers the call to the operator. The administrator can specify the number of recognition failures that the system will allow before it transfers the call to the operator.

General Information Guide Attendant Features

Help Always On

See ”Help (Voice-based)” above.

Historical Reporting

Crystal Seagate Reports software is included with the 6500 Attendant system. This reporting package allows administrators to measure call comp letion, recognition rates, latency , and login failures. The system supports several report types—from operational graphs to full call detail records including paging statistics and message-waiting indicator reports.

Holiday Schedule

The administrator can schedule holidays (for example , New Year's day) and have the system play a customized greeting.

IP Integration

The 6500 Unified Communications system integrates with the Mitel Networks 3300 ICP system. IP integration creates connections through virtual IP ports to the 3300 ICP. The system configuration can use 2 to 30 ports. T1 interfaces support up to 22 speech ports, and the E1 interfaces support up to 30 speech ports. IP integration can also support Q.SIG. See “Q.SIG Integrations” (p. 57).

LDAP Database

The 6500 Attendant can import directory information from any Lightweight Directory Access Protocol (LDAP) server. It can also import directory information from virtually any database capable of exporting data. See “Directory Import Tool” (p. 14).

Login Security

Phone Access

The first time a user calls the 6500 Attendant, they are guided through the enrollmen t process. During enrollment, the system records the user’s voice and then uses this voice print to est ablish telephone security for the user. The system must recognize a user’s voice before it will allow the user to log in to his or her account.

Users can choose from three login types that offer varying levels of security.

• Full Login

• Partial Login

• Manual Login

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