Mitel 640 User Manual

MITEL

NuPoint Unified Messenger

Start Here Guide Release 3.0

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted

by Mitel Networks™ Corporation (MITEL

). The information is subject to change without notice an d should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written pe rmission from Mitel Networks Corporation.

Trademarks

Mitel, NuPoint Messenger IP, SX-200 and SX-2000 are trademarks of Mitel Networks Corporation. PBX-IP Media Gateway (PIMG) is a trademark of Dialogic Corporation. Microsoft Outlook is a trademark of Microsoft Cor poration.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

Mitel NuPoint Unified Messenger

Start Here Guide

Release 3.0

December 2008

®,™ Trademark of Mitel Networks Corporation

Table of Contents

iii

Document Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

What’s New in Release 3.0? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

New Platform (Model 640E) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Sun Server Support: IP Model 640 on Sun Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

New Installer for NuPoint Unified Messenger Software on Sun Servers . . . . . . . . . . . . . . . .3

Unified Messaging Support for Lotus Notes and GroupWise . . . . . . . . . . . . . . . . . . . . . . . . . 3

Advanced UM support for MS Exchange 2007 and Outlook 2007 . . . . . . . . . . . . . . . . . . . . . 4

Enhancement to Advanced UM Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Outbound Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Cascade Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Import Mailboxes Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Speech Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Mitel

Applications Suite (MAS) 1.2 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Base Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Integrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Integration Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

What You Received . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Digital Set Integrations: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Analog Integrations: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

IP Integrations: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

T1/E1 MSDN Integrations: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

T1/E1 SMDI Integrations: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

NuPoint Unified Messenger Standard Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

NuPoint Unified Messenger Model 640 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

NuPoint Unified Messenger Model 640E Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

NuPoint Unified Messenger AANAS Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Worksheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

For the PIMG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

For the TIMG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

For the 3300 ICP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

For T1/E1 SMDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Start Here Guide

Document Overview

This document serves as an introduction to the NuPoint Unified Me ssenger Release 3.0 product that you received or are upgrading to a nd describes the features and functionality of the product, as well as the supported integration types and the integration requirements.

Note: The NuPoint Messenger IP product has been renamed to NuPoint Unified Messenger (NP-UM) and the release number has been reset from Release 12.5 to

Release 3.0. These changes have been made in order to highlight the unified messaging feature of the product, which is a key part of the Mitel Unified Communications offering, and to reflect the third release of the unified messaging portion of the product.

In addition, this document provides a list of what you received with the product and provides an overview of the installation procedu res. Worksheets for system setup are also provided at the end of this guide.

About the Product

The Mitel® NuPoint Unified Messenger system is a powerful, server-based voice processing system that provides call processing along with voice messaging and pag ing support. Features include voice messaging, message waiting signals, notification services, unified messaging, a call flow setup application (Call Director), and a Speech Auto Attendant.

Tip: For more information on the features and functionality of the product, refer to the product documentation on Mitel Online (click Services and Support>Technical Support>Product Documentation>NuPoint Messenger).

NuPoint Unified Messenger uses the Mitel Standard Linux operating system (which was formerly known as the Managed Application Server).

The NuPoint Unified Messenger software is offered as a base software p ackage, with additional features that can be purchased. For information about the features included within the base software package and the optional software features that can be purchased from Mitel, see "Base Software" on page 6.

NuPoint Unified Messenger system software is installed at each site, and specific installation instructions for both the Mitel Standard Linux operating system and the NuPoint Unified Messenger system are included with each package.

Note: All NuPo int Unified Messenger systems are TCP/IP enabled and make use of the on-board Network Interface Card (NIC). Systems may be deployed as part of a private network or into the larger corporat e LAN /WAN.

NuPoint Unified Messenger offers inbound caller, attendant, hospitality and mailbox user messaging features as well as digital networking. All of these features and functions are accessible from a touch-tone telephone. NuPoint Unified Messenger also offers complete desktop control of voice messages from a supported e-mail client or web browser.

Start Here Guide

In addition, NuPoint Unified Messenger provides applications and interfaces that system administrators can use to administer the NuPoint server onsite or remote ly , as well as to create their own applications to suit their company’s specific needs.

All NuPoint Unified Messenger licensing is processed through the Application Management Center (AMC), which allows licensing passcodes to be automatically created at all times (24 hours a day, 7 days a week) through remote passcode generation.

Note: The licensing process requires the availability of a computer with an Internet connection.

There are four NuPoint Unified Messenger hardware platforms: Standard Edition, IP Model 640E, IP Model 640, and the AANAS platform.

The Standard platform is a one server model for smaller sites.

The IP Model 640E offers a single-server version o f the IP model 640 platform, with the option to upgrade to a full 640 model when required.

The IP Model 640 runs on two redundant servers. This model uses an active/passive system configuration.

The AANAS platform provides the ability to network up to four servers to a single HP MSA-500 storage system.

All the platforms use the same NuPoint Unified Messenger software.

For more detailed information abo ut each of the platforms, refer to the T echnical Documentation Online Help.

For more detailed information about the hardware components and server specifications for each platform, refer to the Engineering Guidelines an d th e MSL Qualified Hardware List on Mitel Online.

WARNING: Befo re attempting the installa tion of NuPoint Unified Messenger , refer to the platform and peripheral product documentation for important safety information.

What’s New in Release 3.0?

New Platform (Model 640E)

NuPoint Unified Messenger now offers a single-server version of the IP model 640 platform, with the option to upgrade to a full 640 model when required. The 640E is a single-node NuPoint Unified Messenger system, which can support up to 120 voice ports. The Mo del 640E provides redundant storage and power. An active/active system configuration is not supported.

The 640E model consists of the following:

• Option 1: a single-node NuPoint Unified Messenger system with all data stored on an internal disk array;

• Option 2: a single-node NuPoint Unified Messenger system with an external disk array, connected using an iSCSI interface.

This integration uses one standard 3300 ICP gateway. A voice mail hunt group contains the voice mail ports hosted by the gateway.

For more information on the Model 640E pl atform, refer to the T echnical Documentation Online Help.

Sun Server Support: IP Model 640 on Sun Servers

NuPoint Unified Messenger now supports Sun Fir e 4150 servers on the IP Model 640 platform. Most installation and configuration procedures are similar as those for HP servers.

For more information on the Sun server support, refer to the Technical Documentation Online Help.

New Installer for NuPoint Unified Messenger Software on Sun Servers

NuPoint Unified Messenger software will be preloaded on Sun hardware using a new software installer . The new installer allows the software to be generically preloaded at th e factory without software licenses. It also simplifies NuPoint installation at customer premises without any physical NuPoint CDs. NuPoint installation and upgrade become more streamlined an d more user friendly.

For more information on the new software installer , refer to the T echnical Documentation Online Help.

Unified Messaging Support for Lotus Notes and GroupWise

The support of Unified Messaging is extended to the Lotus Notes and GroupWise e-m ail clients. The St andard UM SMTP and S tandard UM Web V iew user types have been combined into one licensed user type, S tandard UM. S tandard UM provides full Web V iew access and limited MWI synchronization.

Start Here Guide

For more information, refer to the Technical Documentation Online Help and the Web Console Help.

For end user information, refer to the Web View Help.

Advanced UM support for MS Exchange 2007 and Outlook 2007

NuPoint Unified Messenger Advanced Unified Messaging now supports MS Exchange 2007 and Outlook 2007.

For more information on changes to configuration procedures, refer to the Technical Documentation Online Help.

Enhancement to Advanced UM Configuration

Advanced UM can now be entirely configured using the Web Console. For more information, refer to the Web Console Help. Some menus within the text console have also been changed and simplified. For more information, refer to the Technical Documentation Online Help.

Outbound Fax

The NP Fax optional feature now includes the ability to send faxes to NuPoint mailboxes or fax numbers. A driver is downloaded from the Web View GUI. Faxes are sen t either from the W eb View GUI or from the driver on the user's PC.

For configuration information, refer to the T echnical Documentation Online Help. For information about using Web View for Outbound Fax, refer to the Web View Help. For information about sending faxes using the Fax Printer driver, refer to the Messaging User Guide.

Cascade Paging

The Cascade Paging feature has been reintroduced for Release 3.0. When Cascade Paging is enabled, if a new message is received while message delivery is in progress, the message delivery cycle will not be restarted. When the Pager call is completed, the user will be advised of the number of unplayed messages.

For more information on enabling cascade p aging, refer to the T echnical Documentation Online

Help.

Import Mailboxes Utility

You can now import mailboxes from another voice mail service, automatically creating new mailboxes on NuPoint Unified Messenger. The process involves creating a Mailbox Data file and providing it to the Import Mailboxes utility.

For more information on importing mailboxes, refer to the T echnical Documentation Online Help.

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