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MIVOICE OFFICE 400
MITEL 622 DECT
AS OF VERSION R3.0
USER GUIDE
eud-1720_en / 1.0 – R3.0 – © 08.2015
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Welcome...
Welcome to the User's Guide for the DECT phone Mitel 622 DECT for MiVoice Office 400
communication systems.
This User's Guide will assist you with the use of your phone and introduce you step by
step to the functions and configurations.
If you require further technical support or information on other Mitel products, please refer
to our websites
www.mitel.com or Mitel DocFinder.
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Content
Welcome... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Product and safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Dealing with batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Operating and display elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Key designations and sockets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Dialling and phoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the display and operating elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Menu-guided navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Signals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Supplementary features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Making and answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using functions while in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Organising absences from the desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Voice messages and text messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Functions for special situations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Functions with OpenCount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Functions with Mitel Alarm Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Setting functions by remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Personalizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configuring cordless phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Setting the volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Audio profile settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
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Hands-free and headset settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
General settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Protect yourself against calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Managing your private contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Configuring presence/presence profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Configuring keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Formulating functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Installation and first-time operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Equipment provided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Connecting a cordless phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Carry clip or swivel clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Carry strap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
USB and external charging socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Logging your phone on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Further information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Communication system and software versions . . . . . . . . . . . . . . . . . . . . . . . . 107
Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
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Product and safety information
The product and document information is available here. You will also find notes
on safety, data protection and legal notes. Please read through this product and
safety information carefully.
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Dealing with batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Data protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Limited Warranty (Australia only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
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Product and safety information
0
5
Safety information
Failure to observe this information can be hazardous and infringe existing laws.
Medical equipment
Inform yourself if the use of radio equipments (cordless phones) is approved
near medical devices. Observe the alert messages and instructions.
Availability of telephone connections
Do not rely on your cordless phone as your only means of communication in
emergency or critical situations. Availability cannot always be guaranteed.
The device will be inoperable when mains power of the communication system fails.
Risk of explosion through sparking
On premises subject to explosion hazards only use ATEX models specially
approved for that purpose.
Hands-free mode and Ringing tone
Do not hold the cordless phone up against your ear in hands-free operation
and during ringing tone, as the volume is then very high. The default setting for
ringing loudness meets regulatory requirements. It is recommended the
default setting is retained.
Mains power
Use the original power supply only (ID: 23-00-1089-00 Connect the power
supply only to power sources that conform to the indications on the power
supply.
Maintenance
Make sure all installation and repair work is carried out by a specially qualified
technician. Do not touch the charging contacts with sharp, metallic, and/or
greasy objects.
Always use a soft, moistened, or antistatic cloth to clean your device. Do not
use chemicals or other chemical products.
1
2
Cost control and Data protection
You should protect your phone with a PIN so that no-one can make phone
calls at your expense. A code will also protect your personal settings. When
carrying the cordless phone around, you should lock the keypad so it cannot
be accidentally activated.
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Product and safety information
Ambient conditions
Do not operate the device outside the temperature range of +5 °C to approx.
+40 °C. Avoid direct sunlight and other sources of heat.
Protect your device against the wet, excessive dust, corrosive liquids and
steam.
Do not expose your device to electromagnetic fields (electric motors, household appliances). The speech quality could be affected. To prevent interference, avoid placing your handset in the immediate vicinity of computers,
radios, TV sets, VCRs, and other telephone sets.
Disposal
Be sure to dispose of your device, batteries and its packaging in an environmentally compatible way. Electrical equipment does not belong in domestic
waste. Deposit it at a return centre.
Accessories
Use original accessories or specifically approved accessories only. The use of
other accessories may decrease performance or pose a risk to your health or
safety.
Dealing with batteries
Please observe the following rules and regulations when dealing with batteries:
General rules when dealing with batteries
• Never tamper with or dismantle batteries.
• Never immerse the batteries in water or throw it into a fire.
• Do not expose the batteries to high temperatures.
When putting your cordless phone into operation
• Only use the battery pack supplied by the manufacturer.
• Take note of the instructions in chapter
described there.
• It takes two to three charging cycles for the batteries to reach their fully charged state.
• Only use the charging unit supplied by the manufacturer.
• For the charging unit only use the plug-in power adapter supplied by the manufacturer (ID: 2300-1089-00 Otherwise the phone may be damaged.
When operating your cordless phone
• It is normal for the batteries to become warm when charging.
• Discharge the batteries from time to time to prolong their service life. Do not place the corresponding cordless phone back into the charging unit until the batteries are not fully or almost
fully discharged.
"Battery", page 101 and follow the procedure
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Product and safety information
To replace the batteries
• Switch off the cordless phone before removing the batteries.
• Only use original batteries and charging units approved by the manufacturer. To do so, contact your supplier or servicing agent.
To store the cordless phone or the batteries
• If you do not intend to use the phone for some time, switch off the phone and take out the battery pack.
• Store the batteries at room temperature. Above-average temperatures tend to reduce the service life of batteries.
To dispose of the battery packs
Do not throw away the batteries with your domestic waste. Take the batteries to an appropriate
collection point for recycling.
Product information
Purpose and function
This product is part of the MiVoice Office 400 communication solution.
MiVoice Office 400 is an open, modular and comprehensive communication solution for
the business sector with several communication servers of different performance and
expansion capacity, an extensive telephone portfolio and a multitude of expansions. They
include an application server for Unified Communications and multimedia services, an
FMC (Fixed Mobile Conversion) controller for integrating mobile phones, an open interface for application developers and a multitude of expansion cards and modules.
The business communication solution with all its components was developed to cover in
full the communication requirements of businesses and organisations, in a way that is
both easy to use and maintenance-friendly. The individual products and components are
coordinated and must not be used for other purposes or replaced by third-party products
or components (unless it is to connect other approved networks, applications and telephones to the interfaces certified specially for that purpose).
One number user concept:
Your system administrator can set up several phones for you that hold all the same phone
number (one number user concept). You have only one name and phone number with
which to identify yourself to your call partners, regardless of which of the phone you make
your calls. The advantage is that you can always be reached under the same phone number, regardless of where you happen to be.
With Personal call routing you can define where incoming calls shall be routed to (see
chapter
which a call is acoustically signalled, with Ring Alone (see chapter
"Activating personal call routing", page 59). You can determine the phone on
"Activating ring alone",
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Product and safety information
page 60). Your system administrator can set whether or not you are busy for further
incoming calls (Busy if busy). You are still able to make further outgoing calls with the
other terminals.
Call lists and contacts are available on all your phones and are automatically synchronised.
An announcement is signalled on all your phones which support announcement.
User information
Document portal: www.mitel.com/docfinder
© The information, graphics and layouts featured in the user information are subject to copyright and may not be duplicated, presented or processed without the written consent of Mitel
Schweiz AG.
Your product is supplied with a Quick User’s Guide, safety information and, where applicable, with other product-specific information.
These and all other user documents are available for download from the Mitel DocFinder
as individual documents or as a documentation set. It is your responsibility to keep up to
date with the scope of functions, the proper use and the operation of your product.
• Make sure you have all the user documents required to operate your product efficiently
and correctly.
• Make sure that the versions of the user documents comply with the software level of
the MiVoice Office 400 products used and that you have the latest editions.
• Always read the user documents first before you put your product into operation.
• Store the user information within easy reach and refer to it whenever uncertainties
arise in connection with the use of the product.
• When handing over your product to others, make sure you enclose the relevant user
information.
Trademarks
Mitel® is a registered trademark of Mitel Networks Corporation.
Bluetooth® is a registered trademark of Bluetooth SIG, Inc. All other trademarks, product
names and logos are trademarks or registered trademarks of their respective proprietors.
The designations used in this manual for software and hardware are registered trade-
marks and are thus subject to the relevant regulations.
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Product and safety information
Exclusion of liability
Not valid for Australia. See chapter "Limited Warranty (Australia only)", page 10 for the
limited warranty in Australia.
All parts and components of the MiVoice Office 400 communication solution are manufactured in accordance with ISO 9001 quality guidelines.
The relevant user information has been compiled with the utmost care. The functions of
the MiVoice Office 400 products have been tested and approved after comprehensive
conformity tests. Nonetheless, errors cannot be entirely excluded. The manufacturers
shall not be liable for any direct or indirect damage that may be caused by incorrect handling, improper use, or any other faulty behaviour. Potential hazards are mentioned in the
relevant places in the user information. Liability for loss of profit shall be excluded in any
case.
About Mitel
Mitel Networks Corporation is a world leader in the manufacture of communication systems. The primary focus for all development work on products and solutions is to optimize
the communication processes of small, medium and large companies and reduce their
costs as a result.
Data protection
Protection against listening in and recording
The MiVoice Office 400 communication solution comprises features which allow calls to
be monitored and recorded without the call parties noticing. Please note that these features can only be used in compliance with national data protection provisions.
Limited Warranty (Australia only)
The benefits under the Mitel Limited Warranty below are in addition to other rights and
remedies to which you may be entitled under a law in relation to the products.
In addition to all rights and remedies to which you may be entitled under the Competition
and Consumer Act 2010 (Commonwealth) and any other relevant legislation, Mitel warrants this product against defects and malfunctions in accordance with Mitel’s authorized,
written functional specification relating to such products during a one (1) year period from
the date of original purchase ("Warranty Period"). If there is a defect or malfunction, Mitel
shall, at its option, and as the exclusive remedy under this limited warranty, either repair
or replace the product at no charge, if returned within the warranty period.
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Product and safety information
Repair Notice
To the extent that the product contains user-generated data, you should be aware that
repair of the goods may result in loss of the data. Goods presented for repair may be
replaced by refurbished goods of the same type rather than being repaired. Refurbished
parts may be used to repair the goods. If it is necessary to replace the product under this
limited warranty, it may be replaced with a refurbished product of the same design and
colour.
If it should become necessary to repair or replace a defective or malfunctioning product
under this warranty, the provisions of this warranty shall apply to the repaired or replaced
product until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement product, or until the end of the original warranty period, whichever is later. Proof of the original purchase date is to be provided with
all products returned for warranty repairs.
Exclusions
Mitel does not warrant its products to be compatible with the equipment of any particular
telephone company. This warranty does not extend to damage to products resulting from
improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession. Mitel will not
accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.
To the extent permitted by law, Mitel shall not be liable for any incidental damages, including, but not limited to, loss, damage or expense directly or indirectly arising from your use
of or inability to use this product, either separately or in combination with other equipment.
This paragraph, however, is not intended to have the effect of excluding, restricting or
modifying the application of all or any of the provisions of Part 5-4 of Schedule 2 to the
Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such
a provision or any liability of Mitel in relation to a failure to comply with a guarantee that
applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
This express warranty sets forth the entire liability and obligations of Mitel with respect to
breach of this express warranty and is in lieu of all other express or implied warranties
other than those conferred by a law whose application cannot be excluded, restricted or
modified. Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
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Product and safety information
Warranty Repair Services
Procedure: Should the product fail during the warranty period and you wish to make a
claim under this express warranty, please contact the Mitel authorized reseller who sold
you this product (details as per the invoice) and present proof of purchase. You will be
responsible for shipping charges, if any.
Limitation of liability for products not of a kind ordinarily acquired for personal, domestic or
household use or consumption (e.g. goods/services ordinarily supplied for business-use).
Limitation of liability
1.1 To the extent permitted by law and subject to clause 1.2 below, the liability
of Mitel to you for any non-compliance with a statutory guarantee or loss or
damage arising out of or in connection with the supply of goods or services
(whether for tort (including negligence), statute, custom, law or on any
other basis) is limited to:
a) in the case of services:
i) the resupply of the services; or
ii) the payment of the cost of resupply; and
b) in the case of goods:
i) the replacement of the goods or the supply of equivalent goods; or
ii) the repair of the goods; or
iii) the payment of the cost of replacing the goods or of acquiring equiv-
alent goods; or
iv) the payment of the cost of having the goods repaired.
1.2 Clause 1.1 is not intended to have the effect of excluding, restricting or
modifying:
a) the application of all or any of the provisions of Part 5-4 of Schedule 2
to the Competition and Consumer Act 2010 (the ACL); or
b) the exercise of a right conferred by such a provision; or
c) any liability of Mitel in relation to a failure to comply with a guarantee
that applies under Division 1 of Part 3-2 of the ACL to a supply of goods
or services.
After Warranty Service
Mitel offers ongoing repair and support for this product. If you are not otherwise entitled to
a remedy for a failure to comply with a guarantee that cannot be excluded under the Australian Consumer Law, this service provides repair or replacement of your Mitel product,
at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions contact:
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Product and safety information
Manufacturer: Note:
Mitel South Pacific Pty Ltd ("Mitel")
Level 1, 219 Castlereagh Street
Sydney, NSW2000, Australia
Phone: +61 2 9023 9500
Repairs to this product may be made only
by the manufacturer and its authorized
agents, or by others who are legally
authorized. Unauthorized repair will void
this express warranty.
Document information
Communication system and software versions
Some communication systems or software versions do not support all the features. The
corresponding text sections are identified by a letter inside square brackets. The chapter
"Communication system and software versions", page 107 indicates which software versions support the relevant features.
Document designation
• Document number: eud-1720
• Document version: 1.0
• Based on MiVoice Office 400 R3.0
• Valid as of MiVoice Office 400 R3.0
• In PDF Viewer, click on this link to download the latest version of this document:
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1720_en.pdf?get&DNR=eud-1720
• Copyright © 08.2015 Mitel Networks Corporation
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Operating and display elements
The sections below provide an overview and usage notes on which keys and sockets are available on your phone.
Key designations and sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
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Key designations and sockets
Operating and display elements
Key Press In the state... Description
1 Loudspeaker
2 LED indicator 3 colours LED as per Table in
chapter
page 32
3 Display TFT colour display
4 Side keys + / - short • Idle state
• In a connection
Middle side key short all states Excute configured call number
long Idle state Configure side key
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• Call up the phone number
• Adjusting the volume
"Indicator LED signals",
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Operating and display elements
Key Press In the state... Description
5 Left soft-
key/foxkey
short • Idle state
• Menus
• Call up complete menu
• Executes displayed function
above key.
Middle softkey/foxkey
Right softkey/foxkey
short • Idle state
• Menus
short • Idle state
• Menus
approx. 2 sec-
Idle state Configure key
onds each
6 Loudspeaker
key
short • Idle state
• In a connection
7 Correction key short • Editor
• Menu
8 Navigation key
top • Idle state
• Lists
right • Idle state
• Menu
• Editor
• Lists
bottom • Idle state
• Lists
left • Idle state
• Menu
• Editor
• Lists
• Call up configured call number
• Executes displayed function
above key.
• Call up configured call number
• Executes displayed function
above key.
• Activate/deactivate open listening
• Activate/deactivate open listening
• Delete the last character
• Scrolling back through the
menu
• Call up activated features
• Navigation
• Call up complete menu
• Goes forward one step in the
menu
• Navigate cursor
• Call up details
• Call up phone book
• Navigation
• Calls up audio profiles
• Scrolling back through the
menu
• Navigate cursor
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Operating and display elements
Key Press In the state... Description
9 Call key short • Idle state
• Lists
• Call up redial list
• Dial select call number
10 End key short • In a connec-
tion
• Menu
• Ending a call
• Back to idle state
• Exit editor without changes.
• Editor
long Idle state Activate/deactivate phone
11 Key block short • Idle state
• Editor
• Digit input
• Characters as per Table in
chapter
"Digit keys", page 28
Key 2 long Idle state Switching system
Key 5 long Idle state Calling up the service menu
12 Asterisk key short Idle state, Editor * input
long Idle state, for
Activate/deactivate ring tone
incoming call
13 Hash key short Idle state, Editor # input
long Idle state Locking the keypad
14 Headset con-
nection
15 Microphone
16 USB connec-
tion
17 Hotkey short all states • List of 6 configurable phone
numbers or functions
• Configure hotkey
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Operating and display elements
Display symbols
Radio link quality
Very good Good
Disruption probable Phone calls not possible
State of charge
Charge state 61-100 % Charge state 31-60 %
Charge state 11-30 % Charge state 6-10 %
Charge state 4-5 % Charge state 0-3 % (flashing)
Notes:
• If the battery is completely discharged when the phone is placed in the charging unit,
there will be no display initially until the battery has reached a certain charge level. This
may take several minutes and does not mean there is a malfunction.
• Even when the phone is switched off, the battery will still slowly discharge.
• When the battery capacity is almost exhausted, a series of warning beeps sounds. This
warning can be disabled, see chapter "Setting up an audio profile", page 77. If you
are making a call, you have approximately five minutes' talk time left before the handset
switches itself off.
• The state of charge is also available via the service menu: Press key 5 and hold it down
for a moment.
• Information on operating times can be found in the chapter "Battery charge and usage
times", page 108.
• Information on operating times can be found in the chapter "Battery", page 101.
System registrations
Phone registered in system A, B,
C, or D and ready for use (only displayed when phone is registered
on more than one system)
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Operating and display elements
Status information
Incoming call Incoming call forwarded
Call forwarding activated Call Forwarding on No Reply acti-
vated
Search mode Entries in call list
More softkeys available
New voice messages Voice message retrieved
Voice mail greeting with possibility
to leave a voice message
New, forwarded voice message
[b]
Voice mail greeting without possibility to leave a voice message
Retrieved forwarded voice mes-
[b]
sage
New text messages Read text messages
Ringing tone deactivated Activate discreet ringing
Call key activated Loudspeaker/hands-free mode
activated
Announcement Call recording
[b]
Room monitoring activated Room monitoring is triggered
Headset mode activated Microphone deactivated
Call parked Keypad locked
Bluetooth activated Bluetooth headset connected
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Operating and display elements
Status information
Alarm Appointment call
About Warning
Not permitted
Phone book
Name Private phone number
Business phone number Mobile phone number
Presence state
Available (default) Absent
Meeting Busy
Not available
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Dialling and phoning
The following sections explain how to make phone calls simply and the functions
your phone offers you whenever you receive a call.
Answering calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
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Dialling and phoning
Answering calls
This section explains the procedure for answering a call.
Answering a call
Your phone is ringing and the indicator LED is flashing. To answer the call, proceed as
follows.
The volume of the ringing call can become very loud. Do not hold the sound aperture up
to your ear.
Press the Call key.
Notes:
• If the caller's phone number is received, it is shown on the display. If
the phone number is stored in the private phone book or in the system,
the display also shows the corresponding name.
• To find out how to make phone calls with the headset, refer to the
chapter
• To find out how to activate the automatic hands-free mode, refer to the
chapter
• To find out how to set Auto Answer, refer to chapter
audio profile", page 77.
"Using a headset", page 25.
"Using your phone in hands-free mode", page 24.
"Setting up an
Ending a call
You want to end the call.
The call duration is displayed both during and after the call.
Call charges are also displayed after any external call which you initiated, provided your
provider supports this function.
Press the End key.
Notes:
• To find out how to make phone calls with the headset, refer to the
chapter
• To find out how to activate the automatic hands-free mode, refer to the
chapter
22 Mitel 622 DECT Phone
"Using a headset", page 25.
"Using your phone in hands-free mode", page 24.
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Dialling and phoning
Making calls
This section explains the different ways you can make a call with your phone.
Dialling with the phone number
You want to call someone and key in that person's phone number.
With call preparation you can enter a phone number without it being dialled automatically,
so you have time to check the number and, if necessary, correct it. The number is not
dialled until you press the Call key.
For the communication system (communication server, OIP, Microsoft Outlook, TwixTel)
to identify an external number it is recommended to enter the number in canonical format
(+Country Code (Region Code) Phone Number). Press and hold down the key to insert
+.
<Phone number>
Enter a phone number in call preparation.
Press and hold down the key to enter +.
You can use the Correction key to delete any incorrect character.
Press the Call key.
➔The user is called.
Dialling with redial
You want to call a person you have already called.
In the last-number redial list your phone automatically stores the phone numbers of the
persons you have already called, complete with their names, where available. You can
now call the person in question using this last-number redial list.
The last-number redial list has a maximum of 10 entries.
Press the Call key.
➔Redial list is displayed.
To scroll through the call numbers last dialled, press the navigation key
downwards.
Press the Call key.
➔The phone number displayed is dialled.
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Dialling and phoning
Using your phone in hands-free mode
You want other people to join the conversation or to have your hands free while making
the call.
The hands-free mode function activates the loudspeaker and the microphone.
During a call:
Press the Loudspeaker key.
➔The hands-free mode is now activated, is displayed.
Notes:
• Make sure the hands-free microphone is not obstructed.
• The sound quality is improved if you set the volume of your phone to a
low setting.
To continue the call without hands-free operation:
Press the Loudspeaker key.
➔The loudspeaker and hands-free microphone are now deactivated.
Notes:
• To end a call in open-listening mode, press the End call key.
• To find out how to make phone calls with the headset, refer to the
chapter
• To find out how to set Auto Answer, refer to chapter
audio profile", page 77.
"Using a headset", page 25.
"Setting up an
Muting the microphone
In the middle of a call you want to talk briefly with other persons in the room without your
call partner hearing your conversation.
You can switch the microphone on and off during a call.
Micro
Switching the microphone off:
Press the Micro softkey.
➔The microphone is deactivated, is displayed.
Micro
24 Mitel 622 DECT Phone
Switching the microphone back on:
Press the Micro softkey once again.
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Dialling and phoning
Using a headset
To make a phone call with the headset.
If you answer a call in headset mode using the Call key or Loudspeaker key, the call is
provided on the headset.
Note:
If you loose the radio contact with a Bluetooth headset, you can go back into the radio
area without being disconnected from the active connection.
Your phone is ringing. To answer the call, proceed as follows:
Press the Call key or Loudspeaker key.
➔The call is provided on your headset.
Press the Loudspeaker key.
➔The phone’s microphone is switched on and the headset microphone
is switched off.
Headset <--> Handset
You can use the Headset or Handset softkey to switch modes.
Ending a call:
Press the End key.
Notes:
• To find out how to activate the headset, refer to the chapter
vate headset mode", page 79.
• To find out how to connect a Bluetooth headset, refer to chapter
vating Bluetooth mode and Bluetooth devices", page 80.
• To call a user, select the user’s phone number and press the Call key
or Loudspeaker key.
• For more information refer to your headset’s user’s guide.
"To acti-
"Acti-
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Using the display and operating elements
The following sections explain how to operate your phone quickly and simply.
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Menu-guided navigation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
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Using the display and operating elements
Keys
Using the softkey
The 3 softkeys have variable functions. These functions are displayed above the key.
You can also store phone numbers and functions on a softkey (see chapter
keys", page 91)
"Configuring
<Function>
<long>
Press the softkey where the function you want is displayed on top of
the screen.
Keep the softkey held down for a moment (about 2 seconds).
Using the hotkey
The hotkey is a user configurable key for 1 to 6 phone numbers or functions.
To find out how to configure the hotkey, refer to the chapter
Using the call number:
Press the hotkey to open the hotkey menu.
Select the call number you want, press the Execute softkey and call
the contact using the call key.
➔The connection is set up.
Using the function:
Press the hotkey to open the hotkey menu.
Select the function you want and activate with the Execute softkey.
➔The function is activated/deactivated.
"Configuring keys", page 91.
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Using the display and operating elements
Input
Digit keys
You can use the digit keys for entering digits and passwords and for Quickdial. The characters are assigned to the digit keys as follows. Press the relevant digit key repeatedly
until the character you want is displayed.
- . _ ? 1 ! , : ; ’ " ¿ ¡ A B C 2 Ä Æ Å Ç
a b c 2 ä æ å à ç
Press and hold down:
Switching system
D E F 3 É
d e f 3 é è ê
Press and hold down: Calling up the alarm configuration menu
J K L 5
j k l 5
Press and hold down: Calling up the service menu
P Q R S 7 ß Š
p q r s 7 ß š
[a]
G H I 4
g h i 4 ì
M N O 6 Ñ Ö Ø Œ
m n o 6 ñ ö ø ó œ
T U V 8 Ü
t u v 8 ü ù
W X Y Z 9 Ÿ Ž
w x y z ž 9
@ * / ( ) < = > % £ $ ¥ ª & § € <Space> #
+ 0
Enters digits
The digit keys are used to enter the digits 0 to 9.
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Using the display and operating elements
Enter letters
You can also use the digit keys to enter letters and special characters. A number of letters
and special characters are assigned to each key.
To enter letters using the digit keys, you need to be in text mode. The text mode is activated automatically if the phone is expecting a text input. You can switch back and forth
between number mode and letter mode during your input.
abc-->123
Switching between number mode and letter mode during your
input:
Press the abc-->123 or 123-->abc softkey.
Switching between upper and lower case
You want to switch between upper and lower case while making an input in text mode.
Upper-case input is automatically activated when the first letter is entered. The text mode
then automatically switches to lower-case input. You can use the softkey to switch manually between upper-case and lower-case input.
a-->A
Switching between upper case and lower case in text mode:
Press the a-->A or A-->a softkey.
Correcting your input
You notice you have entered a wrong digit or character. You can either delete the input
one character at a time or cancel the entire input.
To delete the last character:
Press the Correction key.
Exit editor without changes:
Press the End key.
Moving the cursor
You want to go to a certain character for an input or correction.
With the navigation key you can move the cursor to the left or right.
Move the cursor with the horizontal navigation key.
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Using the display and operating elements
Menu-guided navigation
Accessing the menu
The phone is in standby mode:
Press the navigation key to the right or the Menu softkey.
➔The first menu entry is displayed.
Use the vertical navigation key to scroll through the menu entries.
Select
Press the Select softkey.
➔Accessing the displayed menu.
Using the navigation key
You can retrieve a particular menu entry even more simply and efficiently using the navigation key. You can scroll vertically and horizontally through the different menu entries.
Navigation key in the idle state:
Left: Audio profiles
Right: Main menu
Top: Activated features
Bottom: Phone book
Horizontal navigation key:
Left: Scrolling back through the menu
Right: opens displayed menu, scrolls forward through the menu,
retrieves detailed information.
Vertical navigation key:
Up: scrolls upwards in the list.
Down: scrolls downwards in the list.
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Using the display and operating elements
Undoing actions
To cancel operating steps, proceed as follows:
Exit editor without changes:
Press the End key.
Scrolling back through the menu step by step:
Press the Correction key.
Back to the idle state in the menu:
Press the End key.
Activate/deactivate function
You can enable or disable a function or a menu entry by selecting the entry you want and
pressing the Select softkey.
Select
Activate/deactivate function:
Press the Select softkey.
Resetting activated features
You can deactivate again all the activated functions (e.g.Forwarding).
Press the navigation key up.
➔Menu Activated features is opened.
Or:
Activated features are also available via the menu: Menu > Activated fea-
tures.
Reset
Press the Reset softkey to deactivate the function you want.
➔The function is now deactivated.
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Using the display and operating elements
Signals
Indicator LED signals
Depending on the situation the indicator LEDs will flash or light up in 3 different colours.
Colour State Description
Flashes fast • Incoming call
• Callback
Flashes slowly • Standby display
• Inside the system’s service area
Lit Hands-free on
Flashes fast Outside the system’s service area
Flashes slowly • New voice message or new text message
• Appointment call
Flashes slowly • Battery almost empty
• Not subscribed to any system
Flashes alternately The phone is switched off and is being charged in
the charging unit
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Supplementary features
The following sections explain the supplementary features provided by your phone
for more efficient use.
Making and answering calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using functions while in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Organising absences from the desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Voice messages and text messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Functions for special situations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Functions with OpenCount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Functions with Mitel Alarm Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Setting functions by remote control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
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Supplementary features
Making and answering calls
This section explains some convenient features provided by your phone for making a call.
Dialling by name (Quickdial)
You want to make a call by entering a name.
With Quickdial you only need to press the digit keys for each letter once, even though
each key is assigned several letters. An efficient algorithm provides quick search results.
Requirement: The name and the corresponding call number have to be stored in one of
the system’s phone books.
The surname and first name have to be separated by a space (# key), for example "no s"
(66#7) for Noble Stephen. Ask your system administrator whether you should start with
the surname or the first name.
Note:
The response time may vary greatly depending on the size and the number of phone
books connected.
<Name>
Quickdial:
Press each of the corresponding digit keys once for the first few letters of
the name you are looking for.
➔For each letter, the display shows the corresponding digit, for example
a "6" for the letter "n".
ABC
Press the ABC softkey until the user or a list is displayed.
Or:
Phone book is also available via the menu: Menu > Phone book > Quick-
dial.
Scroll through the list until the user you want is displayed. Select the
phone number you want.
Note:
If the phone is unable to find a matching user, List empty will appear on
the display.
Press the Call key.
➔The phone number displayed is dialled.
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Supplementary features
Dialling from the phone book
You want to search a user in one of the connected phone books.
The surname and first name have to be separated by a space, for example "no s" for
Noble Stephen. Ask your system administrator whether you should start with the surname
or the first name.
Notes:
• To find out to create a new contact in your private phone book, refer to the chapter
"Creating a new contact entry", page 87.
• To find out to look for a contact in your private phone book, refer to the chapter "Dialling
from Private Contacts", page 35.
Press the navigation key down.
Or:
Phone book is also available via the menu: Menu > Phone book.
Alpha search
1. Scroll to Alpha search and press the Select softkey.
2. If required, enter the first few letters of the name you are looking for
(first name and surname separated by a space) until the user or a list
is displayed.
Notes:
• Text mode is activated automatically.
• Use the # key to enter spaces.
Scroll through the list until the user you want is displayed. Select the
phone number you want.
Press the Call key.
➔The phone number displayed is dialled.
Notes:
• The search function is not affected by upper/lower case and special
characters.
• If the phone is unable to find a matching user, List empty will appear on
the display.
Dialling from Private Contacts
You want to call one of your private contacts.
You can search for and select a contact in your private phone book.
Press the navigation key down.
Or:
Phone book is also available via the menu: Menu > Phone book.
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Supplementary features
Private contacts
1. Scroll to Private contacts and press the Select softkey.
2. For the first letter of the name you are looking for keep pressing the
corresponding digit key until the list display the letter (e.g. press the
digit 7 three times to obtain the letter R)
[c]
.
➔The display jumps to the first entry that begins with R.
Scroll through the list until the user you want is displayed. Select the
phone number you want.
Dialling from the call list of unanswered calls
You want to call someone who has previously tried to reach you.
Your phone automatically stores the phone number of this user in the call list and the dis-
play shows Missed calls. You can now call the person back using this call list.
The call list of unanswered calls contains a maximum of 10 entries.
Show
Close
Calling a user back:
Press the Show softkey.
➔The display shows a list of the last unanswered calls.
Scroll through the list until the user you want is displayed.
Press the Call key.
➔The phone number displayed is dialled. Once the call has been suc-
cessfully connected, the entry is deleted from the call list.
Hiding the "Missed calls" display:
Press the Close softkey.
➔Hides the display. The entry remains stored in the list of the last unan-
swered calls, is displayed.
Note:
The call list of unanswered calls can also be selected using the menu:
Menu > Call lists > Missed calls.
Dialling from the call list of answered calls
You want to call back someone whose call you answered.
Your phone automatically stores the phone number of this user in the call list. You can
now call the person back using this call list.
The list of answered calls contains a maximum of 10 entries.
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Supplementary features
Press the navigation key to the right or the Menu softkey.
Call lists
Answered calls
Scroll to Call lists and press the Select softkey.
Scroll to Answered calls call list and press the Select softkey.
➔The display shows a list of the last answered calls.
Scroll through the list until the user you want is displayed.
Press the Call key.
➔The phone number displayed is dialled.
Dialling with redial
You want to call a person you have already called.
In the last-number redial list your phone automatically stores the phone numbers of the
persons you have already called, complete with their names, where available. You can
now call the person in question using this last-number redial list.
The last-number redial list has a maximum of 10 entries.
Press the Call key.
➔Redial list is displayed.
To scroll through the call numbers last dialled, press the navigation key
downwards.
Press the Call key.
➔The phone number displayed is dialled.
Note:
Redial list can also be selected using the menu: Menu > Call lists >
Redial.
Dialling with configured softkey
You want to call someone whose phone number is stored under a softkey.
You can dial the person by pressing the corresponding softkey. To find out how to config-
ure a softkey, refer to the chapter "Configuring keys", page 91.
Press the configured softkey.
➔The key’s allocated phone number is shown on the display.
Press the Call key.
➔The phone number displayed is dialled.
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Supplementary features
Dialling with configured hotkey
You want to call someone whose phone number is stored under a configurable hotkey.
You can dial the person by pressing the corresponding hotkey. To find out how to config-
ure the hotkey, refer to the chapter "Configuring keys", page 91.
Press the hotkey.
➔The hotkey menu appears on the display.
Select the phone number you want and press the Execute softkey.
Press the Call key.
➔The phone number displayed is dialled.
Requesting a callback
You want to talk to a certain person. The person is busy or does not answer. You can
make callback requests to both internal and external users. Not all providers support this
function.
If the called party is busy, you can activate an automatic callback. In this case, your phone
will start ringing as soon as the party you are trying to reach goes on-hook. Then when
you press the Call key, the user is called directly.
If the called party does not answer, you can also request a callback. The user then
obtains a message indicating your callback request on his display.
You called someone and hear the busy tone or the ring-back tone.
Callback
To activate a callback request:
Press the Callback softkey.
➔Acknowledgement tone sounds, the display shows Call expected.
Close
Back to the idle state:
Press the Close softkey.
➔Callback remains activated.
Note:
The callback is stored in Menu > Activated features as long as it was not
answered or cancelled by the system.
Reset
Reset callback:
Press the Reset softkey.
➔Callback is deactivated.
Note:
You can only have 1callback activated at a time and only 1 callback can
be expected from you. Your callback request will automatically be cancelled by the system after about half an hour.
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To answer the callback request
Someone has asked you to call back. The display shows Callback requested.
Call
To answer the callback request:
Press the Call softkey.
➔The phone number is dialled.
Delete
Clear callback:
Press the Delete softkey.
➔Callback is deleted.
Note:
The callback can be changed via Menu > Activated features > Delete or
Call as long as it was not answered or cancelled by the system.
Deflect a call during the ringing phase
You do not want to answer a call yourself but deflect it to another user.
With the function Deflect you can deflect calls to an internal or external user or to the
voice mail during the ringing phase.
Your phone is ringing and the indicator LED is flashing green. To deflect the call, proceed
as follows.
Deflect
<Phone number>
Press the Deflect softkey.
Enter the phone number and confirm with the Ok softkey.
➔The call is deflected to the user you want.
Notes:
• You can also find the call number of the user you want in the phone
book or in a call list.
• If the user you want to deflect to is busy, the call will not be deflected.
The display shows Busy and your phone still rings.
Reject a call during the ringing phase
You do not want to answer a call.
You can reject a call already during the ringing phase.
Reject
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Press the Reject softkey or the End key.
➔The connection is rejected and, depending on the system configura-
tion, the caller obtains the busy tone or he is forwarded to a preconfigured destination.
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Call waiting on an internal user
You want to talk to an internal user. However, the person is busy.
As a result of your call waiting, the person hears a call waiting tone and your phone num-
ber or name appears on his display. The user has the possibility of answering, deflecting
or rejecting your call.
Requirement: It is essential that the internal user has not barred the Call waiting function
on his phone (for configuration see the chapter
page 86).
Ask your system administrator whether the Call waiting function is enabled on the system.
"Activating protection against call types",
Call waiting
User is busy:
Press the Call waiting softkey.
➔You hear the dialling tone.
Note:
If the person rejects your call request or if call waiting is not possible, the
call is, depending on the system’s configuration, disconnected (busy
tone) or forwarded to a preconfigured destination.
Answering call waiting
You are in a call and hear the call waiting tone. Another user is urgently trying to reach
you.
You can either answer, deflect or reject the call.
Answer
Deflect
<Phone number>
Answering the call:
Press the Answer softkey.
➔The first call party is put on hold. You are now connected with the party
who initiated the call waiting.
Note:
For more detailed information on how to broker between callers or set up
a conference, please refer to the Chapters
enquiry call party and your call partner", page 44 and "Making a conference call", page 44 respectively.
Deflect call:
Press the Deflect softkey.
Enter the user’s phone number and confirm with the Ok softkey.
"Brokering between an
➔Call-waiting party is put through.
Note:
You can also find the call number of the user you want in the phone book
or in a call list.
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Reject
Rejecting the call:
Press the Reject softkey or the End key.
➔You remain connected with your original call partner. Depending on
the system configuration the call-waiting party hears the busy tone or
he is forwarded to a preconfigured destination.
End call
Ending a current call:
Press the End call softkey.
➔The first call is terminated. You are now connected with the party who
initiated the call waiting.
Starting an announcement
You want to address internal users directly via their loudspeaker – where available –,
without waiting for a reply (similar principle to that of an intercom system).
Requirement: It is essential that the internal user has not barred his phone against
announcement (for configuration see the chapter
types", page 86).
Notes:
• Intercom (duplex mode) is a special form of announcement whereby the phone of the
called user immediately transforms your announcement into an internal connection.
Depending on the system configuration your call party can answer your announcement
directly in intercom, without having to press a key. Contact your system administrator
for more information.
• If the called user has several phones in the one number user concept with activated
hands-free, any phone (the quickest) answers the call.
<Phone number>
Enter the call number and press the Announcement softkey.
➔The call number is displayed.
"Activating protection against call
Announcement
Note:
You can also find the call number of the user you want in the phone book
or in a call list.
Ok
Confirm the user with the Ok softkey.
➔User is made aware of the announcement. You can now talk.
Or:
You can also start the announcement using Menu > Call features >
Announcement > User/Group.
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Receiving an announcement
Your phone rings once and then automatically initiates the announcement. The display
shows . You will be addressed via your loudspeaker.
You have the following possibilities for answering the announcement:
• You can stop the announcement.
• You can listen to the announcement as a phone call.
• Depending on the system configuration you can answer the announcement directly in
intercom, without having to press a key.
To continue the announcement as a phone call:
Press the Call key.
➔You are now connected to the person who initiated the announcement.
To stop the announcement:
Press the End key.
Answering the announcement in intercom:
Answer the announcement directly without pressing a key.
Private call with PIN
You want to make a private call on your phone or on a third-party phone.
With the aid of your PIN you can use any phone to make an external call with your own
personal settings, even if that phone is locked for external calls. The called party's display
shows your personal phone number and not the number of the phone from which you are
making your call. Any call charges incurred will be charged to you.
The call number dialled is not stored in the last-number redial list.
<Function code>
1. Enter function code #46 followed by your internal call number.
2. Enter your PIN.
3. Enter the external call number directly, without the exchange access
digit.
Press the Call key.
➔The phone is now enabled. The external user is called.
Note:
The default PIN setting "0000" is not accepted. First change the PIN as
described in chapter
tion code *47 (see User Guide Function Codes on the
If you have forgotten your PIN, your system administrator can reset it to
the default setting.
42 Mitel 622 DECT Phone
"Changing the User PIN", page 82 or use the func-
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Supplementary features
Using functions while in a call
This section explains the different options provided by your phone while you are in
a call.
Enquiry call during a call
You want to call someone else briefly without losing your current call partner. Then you
want to resume your conversation with your original call partner.
With the Enquiry function you can call someone else in the middle of a call and put your
original call partner on hold. You can make enquiry calls to both internal and external
users.
Enquiry
<Phone number>
End call
You are making/taking a call:
Press the Enquiry softkey.
Enter the phone number of the enquiry call party.
➔Enquiry call party is called; first call partner is on hold.
Note:
You can also find the call number of the user you want in the phone book
or in a call list.
To end the enquiry call:
Press the End call softkey or the End key.
➔You are now back through to your original call partner.
Notes:
• If your enquiry call party hangs up and you also go on-hook by mistake,
you will hear a continuous ringing signal for 10 seconds to draw your
attention to the person still on hold. If you press the Call key during the
continuous ringing, you will be reconnected with your first call partner.
• If the other user does not answer, you can cancel the enquiry call with
the End call softkey and take back the first call.
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Brokering between an enquiry call party and your call partner
You are talking with an enquiry call party and have your original call partner on hold. You
want to be able to switch back and forth between the two.
In an enquiry call you can use the brokering function to switch back and forth between an
enquiry call party and the party on hold. Brokering is possible with both internal and external users. You can also broker between conference parties as a group and an enquiry call
party.
Brokering
Brokering:
Press the Brokering softkey.
➔Your call partner changes. The other call party is put on hold.
End call
To terminate the current connection:
Press the End call softkey.
➔Call party disconnected. Connected with the call party on hold.
Making a conference call
You are in a call and have a call party on hold at the same time. You want to include the
party on hold in the conversation and hold a conference call.
With the conference function you can include a call party on hold in the current conversation. From the conference call you can initiate an enquiry call to someone else. You can
broker between the parties of the conference and the enquiry call party.
Depending on the system configuration, a conference call can consist of up to 6 conference participants. You can hold a conference call with internal and external users.
Conference
Add a caller on hold:
Press the Conference softkey.
➔The call party on hold is now included in the call.
Note:
Depending on the system’s configuration you may hear an attention
tone.
Leaving a conference call:
Press the End key.
➔The other conference parties remain in the call.
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Transferring a call partner
You want to put your call partner through to someone else.
With the Enquiry function you can connect your call partner with someone else. You can
connect internal and external users with one another.
Enquiry
<Phone number>
You are making/taking a call:
Press the Enquiry softkey.
Enter the phone number of the enquiry call party.
➔Enquiry call party is called; first call partner is on hold.
Note:
You can also find the call number of the user you want in the phone book
or in a call list.
Connecting with notification:
Wait until the person has answered the call. Announce the call party.
Connect
Press the Connect softkey or the End key.
➔Your first call partner and the other person are now connected with
each other.
Note:
If the other user does not answer, you can cancel the enquiry call with the
End call softkey and take back the first call.
Connecting without notification:
Wait for the first ringing tone, then press the End key.
➔The other party is then called directly by your first call partner.
Note:
Recall: If the other party does not answer, the call comes back to your
phone.
Parking a call partner
You want to put your call partner on hold without using a phone line as a result.
You can park your call partner locally. A locally parked call partner can only be retrieved
by the phone from which the function was initially carried out.
You can also allocate the Park function to a freely configurable key (see chapter
guring keys", page 91).
"Confi-
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Park
Press the Park softkey.
➔Your call partner is now parked locally; is displayed.
Take back
To retrieve a parked call party:
Press the Take back softkey.
Notes:
• With the End key the display returns to the idle state. As long as your
call partner does not hang up, he remains parked. You can retrieve
your parked call party using Menu > Activated features > Take back.
• The function code for central parking can be found in the User Guide
Function Codes on the
Mitel DocFinder.
Recording a call
You want to record an active call with your call partner.
You can record an active conversation if you have been authorized to do so by your sys-
tem administrator
are made and backed up only as .wave files in your individual e-mail boxes. For this, you
must configure at least one e-mail address in the communication system. Contact your
system administrator for more information.
You can start recording calls in the following situations:
• during an active call;
• During a conference call (with maximum two participants)
• During an incoming/outgoing call
• in call preparation;
• During dialling with a busy line.
Call recording only starts when the connection is set up. Therefore, no ring-back tones or
wait tones are recorded.
Call recording is temporarily interrupted during an enquiry and an e-mail is sent with the
recording made up till then. Recording restarts automatically once the call connection with
the enquiry call party is set up and/or once the call connection with the first correspondent
is restored.
The maximum recording time for each .wave file depends on the system configuration.
When the predefined or maximum recording time is reached, the recording stops automatically, the file is sent to your e-mail address and a new recording starts at the same
time. Contact your system administrator for more information.
[b]
. Your call party can be an internal or an external user. The recordings
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Notes:
• Connections between two internals cordless phones may not be recorded.
• Recording calls may infringe on your national data protection provisions or be permitted only under certain circumstances. If you intend to use this function notify your call
party in advance.
• You cannot record a conversation involving more than two call parties (enquiry call,
conference). The recording is automatically stopped if you park your call party or put
him on hold.
You can start or end call recording with the softkey or with a configurable key.
Record/Stop
Recording a call:
Press the Record softkey or the Call recording function key once you
have an incoming/outgoing call or an active call.
➔Call is recorded is displayed on screen.
End the recording with the Stop softkey.
➔The recording is sent to your e-mail address.
Call recording overview:
You can find the call recording overview in your e-mail box.
Organising absences from the desk
This section explains the different options provided by your phone when you want
to leave your desk.
The presence function enables you on the one hand to quickly set your personal
presence state and hence to route the incoming calls to the destination you want. It
also tells you directly whether the user you want is reachable or absent without you
having to call him. The information details depend on the type of telephone.
Presence state
You have a choice of 5 presence profiles for controlling your presence status:
Presence profile Profile num-
ber
Available (default) 0 Absent 1
Presence profile Profile num-
ber
Meeting 2 Busy 3
Not available 4
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You can call up the presence of the user you want in the following situations.
• when you call an internal user;
• in the phone book or in a call list;
• during dialling by name;
Notes:
• External applications such as Mitel Open Interfaces Platform (OIP) can affect your presence status. Example: You have a meeting in your Outlook calendar from 2 to 4 pm.
Your presence state changes from Available to Meeting. This presence state has assigned a presence profile that automatically executes the appropriate action commands,
for example forwarding to voice mail. As soon as you manually change back this presence state to Available because the meeting has already terminated at 3.30 pm, the
duration of your Outlook appointment automatically adapts to 3.3 pm. Contact your system administrator for more information.
• All the configuration possibilities for a presence profile can be found in chapter "Configuring presence/presence profile", page 90.
Press the navigation key to the right or the Menu softkey.
Settings
Presence
Presence profile
Presence profile
<Name>
Scroll to Settings and press the Select softkey.
Scroll to Presence and press the Select softkey.
To activate the presence profile:
Select the presence profile you want and press the Select softkey.
Or:
Press the function key for Presence profile.
➔Presence profile is activated.
Note:
After you have changed and saved the active presence profile you
have to temporarily select another presence profile and then reactivate the presence profile you want in order to have the settings
applied.
To deactivate the presence profile:
Select another presence profile and press the Select softkey.
Or:
Press the function key for Presence profile.
➔Presence profile is deactivated.
To check a user's presence state:
Enter an internal name (see chapter
page 34).
Or:
Select the user you want from the phone book or a call list.
"Dialling by name (Quickdial)",
➔Presence status is displayed.
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Absence information
You wish to give your caller detailed information about your absence.
If you have configured call forwarding to voice mail in your presence profile, you can
choose whether the currently active greeting, the global greeting, one of your personal
greetings or an absence information should be played back to the caller
So-called absence information is available for each presence profile (Available, Absent,
Meeting, Busy, Not available).
Absence information consists of a language-dependent, predefined audio text. The time
and/or date are also given as an option. Depending on the voice mail configuration your
caller then has the possibility of leaving a message.
Example: "The person you have called is not available until 31st January, at 14:00.
Please leave a message after the tone".
The absence information is an integral part of a presence profile. All the relevant configuration possibilities can be found in chapter
"Configuring presence/presence profile",
page 90.
[b]
.
Edit
<Absence information>
Select the presence profile you want and press the Edit softkey.
1. Scroll to Time/Date and press the Edit softkey. Enter the time and date
of your absence and save with the Ok softkey.
2. Scroll to Call Forwarding and select Forward to voice mail.
3. Scroll to Voice mail greeting and select Absence information.
➔The setting is stored. Your caller hears the selected absence informa-
tion, followed, if applicable, by time and date.
Forwarding calls (Call forwarding)
You want to leave your desk. Calls for you are to be forwarded to a different destination
(phone, voice mail).
With call forwarding you can forward incoming calls directly to a different destination.
Notes:
• One diversion applies to all connected phones, in one number user concept.
• Only one forwarding variant at a time is possible.
To activate forwarding:
Press the navigation key to the right or the Menu softkey.
Forwarding
Scroll to Forwarding and press the Select softkey.
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Call Forwarding
User
Scroll to Call forwarding and confirm with the Ok Softkey.
Scroll to User and confirm with the Ok softkey.
Enter the user’s phone number and confirm with the Ok softkey.
➔Forwarding is activated.
Note:
You can also find the call number of the user you are looking for in the
redial list.
To deactivate forwarding:
Press Menu > Activated features > Reset.
Notes:
• If a call is to be forwarded only when you are already in a call, select
Forwarding if busy.
• You can also forward to your Voicemail (see chapter
voice mail", page 51) or to a Text message (see chapter "Forwarding
to a message", page 52).
• You can also activate forwarding by remote control, see chapter
ting functions by remote control", page 69.
"Forwarding to
"Set-
Forwarding a Call on No Reply (CFNR)
You want calls that you receive on your phone to be forwarded to another destination.
Both your own phone and the other destination will then start ringing. The system configu-
ration determines whether or not there is a ringing delay at the other destination. Whoever
goes off-hook first, answers the call. Depending on the system configuration, Call Forwarding on No Reply can also be activated when your phone is busy.
Notes:
• Call forwarding applies to all connected phones, in the one number user concept.
• Only one forwarding variant at a time is possible.
To activate forwarding:
Press the navigation key to the right or the Menu softkey.
Forwarding
Call Forw. on No Reply
User
Scroll to Forwarding and press the Select softkey.
Scroll to Forwarding on no reply and confirm with the Ok softkey.
Scroll to User and confirm with the Ok softkey.
Enter the phone number of the destination to which your calls are to be
forwarded and confirm with the Ok softkey.
➔Call forwarding is enabled.
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Note:
You can also find the call number of the user you are looking for in the
redial list.
To deactivate forwarding:
Press Menu > Activated features > Reset.
Notes:
• You can also forward calls to your Voice mail (see chapter
to voice mail", page 51).
• You can also activate call forwarding by remote control, see chapter
"Setting functions by remote control", page 69.
"Forwarding
Forwarding to voice mail
You cannot momentarily be reached on your phone. If you forward to your voice mail, a
user can leave you a voice message.
You can use the global greeting or your own greeting (see chapter "Configuring voice
mail", page 89).
For further information on voice mail refer to the User Guide Voice Mail Systems on the
Mitel DocFinder.
Notes:
• One diversion applies to all connected phones, in one number user concept.
• Only one forwarding variant at a time is possible.
To activate forwarding:
Press the navigation key to the right or the Menu softkey.
Forwarding
Call Forwarding
Voice mail
Scroll to Forwarding and press the Select softkey.
Scroll to Call forwarding and confirm with the Ok Softkey.
Scroll to Voice Mail and confirm with the Ok softkey.
➔Forwarding is activated.
To deactivate forwarding:
Press Menu > Activated features > Reset.
Notes:
• You can specify whether your voice mail should answer directly (Call
forwarding) or with a delay (Forwarding on no reply), or only if you are
already on the phone (Forwarding if busy).
• A new voice mail message is signalled with a text message on the dis-
play and a red-flashing LED indicator in the idle state.
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Forwarding to a message
You cannot be reached on your phone. You want any internal user who calls you to get a
text message. The user hears the busy tone and obtains a text message on his display.
Requirement: The internal user must have a phone capable of receiving text messages.
Users whose phone cannot receive text messages are put through to your phone or
rerouted to a destination predefined within the system.
Notes:
• One diversion applies to all connected phones, in one number user concept.
• Only one forwarding variant at a time is possible.
To activate forwarding:
Press the navigation key to the right or the Menu softkey.
Forwarding
Scroll to Forwarding and press the Select softkey.
Call Forwarding
Text message
<Text>
Scroll to Call forwarding and confirm with the Ok Softkey.
Scroll to Text message and confirm with the Ok softkey.
Enter the text and confirm with the Ok softkey.
➔Forwarding is activated.
To deactivate forwarding:
Press Menu > Activated features > Reset.
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Voice messages and text messages
In this section you will learn how to use voice messages and text messages.
Listening to voice message
Voice Mail from is displayed and the indicator LED is red-flashing.
Note:
Depending on the system configuration your system administrator can specify that you
are notified by e-mail whenever you receive a new voice message (with the voice message attached). Contact your system administrator for more information.
Play
Menu
Voice mail
Inbox
Delete
Listening new messages:
Press the Play softkey.
➔Message is played back.
Or:
Voice message can also be selected using the menu: Menu > V oice mail
> Inbox > Play.
Listening to all messages:
Listening to all messages is available via the menu: Menu > Voice mail >
Inbox > Play all.
To delete the message:
Press the navigation key to the right or the Menu softkey.
Scroll to Voice Mail and press the Select softkey.
Scroll to Inbox and press the Select softkey.
Press the Delete softkey.
➔The voice message is now deleted.
Notes:
• To find out how to configure call forwarding to your voice mail, refer to
the chapter
• To find out how to configure a voice mail, refer to the chapter
guring voice mail", page 89 or in the User Guide Voice Mail Systems
on the
"Forwarding to voice mail", page 51.
"Confi-
Mitel DocFinder.
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Deflecting voice messages
Have you received a voice message which interests other users?
[b]
You can transfer incoming voice messages to other users
keep a copy of each voice message.
Press the navigation key to the right or the Menu softkey.
. You can decide whether to
Voice mail
Inbox
Deflect
<Phone number>
Scroll to Voice Mail and press the Select softkey.
Scroll to Inbox and press the Select softkey.
Select the voice message you want and press Deflect.
Enter the call number and press the Ok softkey.
If you wish to keep a copy of the voice message, answer the questions
with the Yes softkey.
➔The voice message is sent.
Send text messages
You want to send a written message to an internal user.
You can send a text message to an internal user. The text message will appear on the
person's display.
Requirement: The internal user must have a phone capable of receiving text messages.
You can use one of the text messages stored in the system directly, modify it or create a
new text message.
Press the navigation key to the right or the Menu softkey.
Text message
Scroll to Text message and press the Select softkey.
New
<Text message>
<Text>
54 Mitel 622 DECT Phone
Scroll to New and press the Select softkey.
Select one of the text messages stored in the system and press the
Select softkey.
Adapt or expand the text and press the Send softkey.
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<Destination>
<Phone number>
Select the destination and press the Select softkey.
For User and Group: Enter the call number and press the Send softkey.
➔The text message is sent.
Note:
If the display shows Not available, the text message could not be sent.
Read text messages
Your display shows New message received from and the envelope symbol. The LED indicator is red-flashing.
Show
Read
Delete
Show text message:
Press the Show softkey.
➔The display shows the sender and the time/date of the text message.
Read text messages:
Select the text message you want and press the Read softkey.
➔If the text message runs over several lines, use the navigation key to
scroll.
Delete text message:
Press the Delete softkey.
➔The text message is deleted; the next text message is retrieved from
the memory.
Or:
Press Menu > Text message > Inbox to select the text message and con-
tinue as described above.
Note:
You can select and read a new text message even during an active call
using Text message > Inbox.
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Functions for special situations
This section explains the different options provided by your phone to deal with
special situations.
All the functions you can save under a configurable key can be found in chapter
"Function selection for configurable key", page 93.
Picking up a call
You hear a phone ringing in your vicinity and want to pick up the call.
With the Pick up function you can pick up the call from the other phone on your own
phone.
Press the navigation key to the right or the Menu softkey.
Call features
Pick up
<Phone number>
Scroll to Call features and press the Select softkey.
Scroll to Pick up and press the Select softkey.
Enter the number of the phone from which you want to pick up the call
and confirm with the Ok softkey.
Note:
You can also find the call number of the user you want in the phone book
or in a call list.
Acknowledging an appointment call
You obtain an appointment call and is displayed. Without an acknowledgement the
appointment call will ring for 1 minute.
Notes:
• If you activated forwarding, the appointment call is not forwarded.
• If you are in call, the appointment call is made as soon as you end the call.
• An appointment call can only be set using a function code, see chapter "Function com-
mands, function codes", page 96.
Ok
Confirming an appointment call:
Press the Ok softkey.
➔The appointment call is terminated.
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Actions following an alarm
You obtain an alarm or an appointment reminder and is displayed. Depending on the
system configuration you can choose from the following possible actions.
Confirm
Confirming the alarm:
Press the Confirm softkey.
➔Ends the alarm.
Repeat
Repeating the alarm:
Press the Repeat softkey.
➔Repeats the alarm.
Read
Reading the alarm:
Press the Read softkey.
➔Displays detailed information; the alarm is not deleted.
Delete
Deleting the alarm:
Press the Delete softkey.
➔Deletes the alarm.
Making a call on a third-party phone
You want to make a call on a third-party phone using your personal settings, for example
on a colleague’s phone or in a meeting room.
You can activate a third-party phone to make an internal or external call using your personal settings, even if the phone is locked for external calls.
You can activate the phone for a business or private call.
Once you have activated the phone using a function code and your PIN, dialling by your
private phone book is available.
The called party's display shows your personal phone number and not the number of the
phone from which you are making your call.
Any call charges incurred will be charged to you.
<Function code>
1. Enter function code #36 for a business call.
2. Enter your internal phone number.
3. Enter your PIN.
4. Enter the internal or external phone number with the exchange access
digit.
Press the Call key.
➔The phone number displayed is dialled.
Note:
When you hang up, dialling by name and your private phone book remain
available for a whole minute so you can make another call.
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<Function code>
Or:
1. Enter function code #46 for a private call.
2. Enter your internal phone number.
3. Enter your PIN.
4. Enter the external call number directly, without the exchange access
digit.
5. Press the Call key.
➔The phone is now enabled; the external user is called.
Note:
The default PIN setting "0000" is not accepted. First change the PIN as
described in chapter
tion code *47 (see User Guide Function Codes on the
If you have forgotten your PIN, your system administrator can reset it to
the default setting.
"Changing the User PIN", page 82 or use the func-
Mitel DocFinder).
Suppressing your call number from your called party's terminal
display
You do not want your call number to appear on the terminal display of a called party in the
public network.
You have two possibilities:
• If you never want the phone number to be displayed, set CLIR Permanent.
• To suppress your call number display for certain calls only, select the functionCLIR Per
call before dialling your party's call number.
This function must be stored under a function key (see chapter
page 91).
You can also execute the function with a function code (see User Guide Function Codes
on the Mitel DocFinder).
"Configuring keys",
CLIR
58 Mitel 622 DECT Phone
Before the call:
Press the function key for CLIR.
Notes:
• CLIR works only with external calls.
• This feature depends on the range of services offered by your provider.
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Tracking a malicious call
Your are being threatened or molested by a call. You want to identify the caller.
Using the (MCID: Malicious Call Identification) function the provider records the following
call data: Your phone number, the caller’s phone number, and the date and time of the
call.
MCID has to be enabled by your provider. Your provider will inform you about accessing
the recorded call data.
This function must be stored under a function key (see chapter "Configuring keys",
page 91).
MCID
MCID
During a call:
Press the function key for MCID.
After the call do not hang up: press the function key for MCID while you
hear the busy tone.
Activating personal call routing
You wan to specify which of your phone shall ring when you receive a call.
If your system administrator has set up a phone number with several phones for you as
well as the call routings (One-number user concept, see chapter "Purpose and function",
page 8), you can specify which of your phones shall signal a call by using the personal
call routing. Your system administrator can set up up to 5 call routings. You can only
answer a call on phone where the call is signalled. Contact your system administrator for
more information.
You can activate a call routing for all phones. If you have not configured a call routing, the
default setting (all phones are ringing) is used as standard.
This function can also be stored under a configurable key (see chapter
keys", page 91).
Activating personal call routing:
Press the navigation key to the right or the Menu softkey.
Settings
General
Scroll to Settings and press the Select softkey.
Scroll to General and press the Select softkey.
"Configuring
Personal call routing
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Scroll to Personal call routing and press the Select softkey.
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<Call routing>
Select the call routing you want and confirm with the Select softkey.
➔Personal call routing is activated.
To deactivate personal call routing:
Press Menu > Activated features > Reset.
Renaming personal call routing:
Press Menu > Settings > General > Personal call routing > Change.
Activating ring alone
You wan to specify which of your phone shall ring when you receive a call.
When your system administrator has set up a phone number with several phones (One-
number user concept, see chapter "Purpose and function", page 8), you can define on
which phones a call shall acoustically be signalled using ring alone.
When you have activated ring alone on a phone, the acoustic ringing tone is deactivated
for all other phones ( ). An incoming call is signalled in the display of all phones. You can
answer the call on each of your phones.
Note:
When you have activated ring alone but deactivated the personal call routing for a phone
in parallel, an incoming call is not acoustically but only visually signalled.
This function must be stored under a function key (see chapter
page 91).
Ring alone
In the idle state:
Press the function key for Ring alone.
➔Ring alone is activated/deactivated.
"Configuring keys",
Activating / deactivating room monitoring (Baby surveillance)
You want to use your cordless phone to observe acoustic monitoring tasks, for example to
monitor a toddler.
You can activate a room monitoring mode on your cordless phone. You can select
between active and passive room monitoring.
Activate the room monitoring on your cordless phone ( is displayed). The microphone
for room monitoring is activated after a delay of 10, 20 or 30 seconds. Use this time lag to
position the cordless phone in the room where you want e.g.to monitor your child and
leave the room.
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Active room monitoring:
As soon as the ambient noise level near the monitoring phone exceeds the configured
level (noise sensitivity Very low, Low, Medium, High) or more than 2 seconds, a call is
immediately triggered to an internal or external destination number you have specified
(destination phone). is displayed.
When the call is answered on the destination phone, a call is set up: one-way (connection
only from the monitoring to the destination phone) or two-way (mutual call connection during 1minute in hands-free mode). Provided the call connection is not previously terminated neither on the monitoring nor on the destination phone, the connection will automatically be terminated after 1 minute. The microphone for room monitoring is reactivated
after 1 minute and a call only triggered when the configured level is again exceeded.
When the destination phone is busy, the microphone for room monitoring is reactivated
after 15 seconds. When the destination phone does not answer, the call is terminated and
the microphone for room monitoring is reactivated after 1 minute. A call is only triggered
again when the configured level is again exceeded.
When the monitoring phone receives an internal or external call from another phone as
the destination phone, this call is only visually but not acoustically signalled. You can
answer the call on the monitoring phone. You can also make a call on the monitoring
phone. Once the call has been terminated, the monitoring phone immediately switches
back to monitoring mode. Please note that room monitoring is deactivated as long as the
monitoring phone is called or is in a call connection. Avoid these monitoring gaps by activating a call forwarding on the monitoring phone. A verification call of the destination
phone is yet possible with call forwarding.
Room monitoring mode:
• Active room monitoring with one-way call connection.
• Active room monitoring with two-way call connection.
• Passive room monitoring (Listen only).
Notes:
• The reliability of the room monitoring depends on the quality of the radio connection.
• Extraneous noises in the monitored room call lead to false calls.
• Therefore no liability can be assumed for failed monitoring calls or for false calls.
Passive room monitoring:
You can also listen into the monitored room using a verification call. Call the monitoring
phone from the destination phone. When the destination number is an external call number, CLIP may not be suppressed. The monitoring phone answers the call automatically
and without acoustic signalling and sets up a one-way or two-way call connection
depending on the settings. This is possible even if a call forwarding is activated on the
monitoring phone.
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There is no time limit to the duration of a verification call, which must be terminated on the
destination phone or on the monitoring handset. Once the call has been cleared down,
the monitoring phone immediately switches back to monitoring mode.
Press the navigation key to the right or the Menu softkey.
Settings
Room monitoring
<Room monitoring
setting>
Enable room monitor-
ing
Reset
Scroll to Settings and press the Select softkey.
Scroll to Room monitoring and press the Select softkey.
Room surveillance settings:
1. Scroll to Mode, select the room monitoring mode you want and
press the Select softkey.
2. Scroll to Sensitivity, select the level you want and press the Select
softkey.
3. Scroll to Activation delay, select the destination you want and press
the Select softkey.
4. Scroll to Destination number, enter the destination number and
press the Save softkey.
Note:
T est call destination > Select allows you to test the phone number you
have entered to make sure it is correct.
Activating room monitoring:
Scroll to Enable room monitoring and press the Select softkey.
➔You hear the acknowledgement tone and the display shows the
destination number after 10 seconds. The symbol shows when
the microphone for room monitoring is activated.
To deactive room monitoring:
Press the Reset softkey.
Or:
Press Menu > Activated features > Reset.
➔Room monitoring is now deactivated.
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Silent intrusion
Silent intrusion is a variant of the Intrusion function and is used mainly in call centres.
Another user can intrude on your active call and listen in to your conversation without you
and your call party noticing. Unlike Intrusion you will receive neither a visual nor an acoustic signal.
This means you cannot reject Silent intrusion. The third user's microphone remains
switched off. He can however intrude on the call at any time by enabling his microphone
or pressing the Intrusion function key.
Your system administrator can allocate this function to a configurable key.
Notes:
• Silent intrusion has to be enabled. Contact your system administrator for more information.
• Silent intrusion may infringe on your national data protection provisions or be permitted
only under certain circumstances.
• If you intend to use this function notify your call party in advance.
<Phone number>
1. Enter the call number of the user you want.
2. Once the busy tone sounds, press key 4.
➔Silent intrusion is activated.
Free seating
You do not have your own workplace and share desk and phone with other employees.
Log in:
Free Seating lets you log in on a phone configured for that purpose. Once you are logged
in, your personal call lists, phone book and all your other personal settings and Hotkeys
are available to you immediately.
Notes:
• You can only log in to a phone if no other user has yet logged in to that phone for free
seating purposes.
• You can only log on once to a Free Seating phone. The moment you log in to another
free seating phone, you are automatically logged off the original phone.
Log out:
To free up a phone, you need to log off again. To ensure a phone is not blocked for other
users if you forget to log off, your system administrator can set up a logoff process with an
automatic time limit:
• After a certain amount of time after login (e.g.after 6 hours and 30 minutes).
• At a certain time (e.g. 6.30pm)
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Notes:
• If no user is currently logged on to a Free Seating phone, depending on the system
configuration only emergency calls can be made from that phone.
• As long as you do not have your own phone or are not logged on to a Free Seating
phone, your caller will obtain either the busy signal or be forwarded to a preconfigured
destination, depending on the system configuration.
Free seating log in
<Call number, PIN>
Free seating log out
Log in free seating:
Press the Free seating log in softkey.
Or:
Free seating can also be selected using the menu: Menu > Settings >
Free seating log in.
Enter phone number and PIN and confirm with the Ok softkey.
➔You are now logged in and can use the free seating phone with your
personal settings.
Note:
The default PIN setting "0000" is not accepted. First change the PIN as
described in chapter
tion code *47 (see User Guide Function Codes on the
If you have forgotten your PIN, your system administrator can reset it to
the default setting.
Log out free seating:
Press the Free seating log out softkey.
"Changing the User PIN", page 82 or use the func-
Mitel DocFinder).
➔The display with the call number is displayed.
Depending on the system configuration enter the PIN and confirm with
the Ok softkey.
➔You are now logged off; the free seating phone is now available again
to other users.
Note:
You are automatically logged off if your system administrator has set up
an automatic logoff process.
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Hotline
The hotline is typically used for lift phones, emergency phones, or for baby alarms or hotline in the accommodation/hotel branch.
A user needs help and picks up the handset or presses the loudspeaker key. The user is
automatically routed to the preconfigured hotline destination number stored in the communication server. The person responsible answers the call and is connected with the
user seeking help.
Alarm cancellation delay: Your system administrator can set a delay (0-60 seconds,
depending on the Mitel system phone). During this delay the user can enter another call
number in order not to trigger a call on the hotline destination number. If the user does not
dial another phone number during this predefined time or puts the handset back down
again, a connection with the Hotline number is automatically set up. Contact your system
administrator for more information.
User needs help:
User picks up the handset of his phone or presses the loudspeaker key.
➔A connection with the hotline number is automatically set up after a
predefined time without the user having to do anything else.
Note:
The hotline is integrated in your communication system. Information on hotline alarm with
Mitel Alarm Server can be found in the chapter "Hotline Alarm", page 68.
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Functions with OpenCount
OpenCount is a software package used for the call logging management on the
communication system. The application can be integrated into your Mitel communication system and enables the logging, the administration, and the analysis of all
call and connection data.
If a OpenCount
additional features are also available on your phone.
PIN telephony
The PIN telephony
depend on the area of use, for example in the area of health care and accommodation/hotel:
• Independently from the phone you can make external calls for a fee. The credit may be
limited.
• You can charge the charges and the call information of your outgoing and incoming
calls to specific projects.
For further information refer to the product-specific OpenCount user's guides on our webpages (
www.mitel.com) or contact your system administrator.
[c]
is integrated in your Mitel communication system, the following
[c]
is part of OpenCount. The possible applications of the PIN telephony
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Functions with Mitel Alarm Server
If a Mitel Alarm Server is integrated in your Mitel communication system, the following additional features are also available on your phone.
Direct response
Direct response
facility as well as in all other fields where a Mitel Alarm Server is used.
A patient needs help and presses the alarm button. The Mitel Alarm Server sends a visual
(e.g. “Alarm Room 20”) and during 10 seconds also an acoustic alarm signalling to the
responsible nursing staff's phone. Using the Direct response function the nursing staff can
set up a call connection to the patient. The patient's phone automatically answers the call
in hands-free mode and enables the nursing staff to ask about the patient's condition and
to take the appropriate measures.
The use of this feature is subject to the following prerequisites:
Staff phone:
Your phone must be capable of signalling alarm signals from the Mitel Alarm Server.
Patient phone:
The patient phone must support the Announcement function and allow hands-free operation. Both settings have to be activated. If the phone does not support this function, the
response procedure is as follows:
• Analogue phones ring in the normal way. The patient himself must answer the call.
• Mitel system phones set up a one-way call connection: as with an announcement the
patient hears the nursing staff, but the nursing staff cannot hear the patient. A conversation can only be had once the patient answers the phone.
What happens if a nursing staff is busy or doesn't answer the alarm, or if no connection
can be set up depends on the system configuration of the Mitel Alarm Server. Contact
your system administrator for more information.
[c]
is mainly used by nursing staff in the health care sector or in a care
Direct response after an alarm has been triggered:
Patient needs help and presses the alarm button.
Direct response
Speaking directly with patients:
Press the Direct response softkey on the staff phone.
➔Nursing staff's phone sets up a connection with the patient's phone.
Patient's phone automatically answers in hands-free mode.
Confirm
Confirming the alarm:
Press the Confirm softkey on your staff phone.
➔The alarm ends and the alarm signal is deleted from the staff phone.
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Ignore
Ignoring an alarm:
Press the Ignore softkey on your staff phone.
➔The alarm remains active and the alarm signal is deleted from the staff
phone.
Deleting the alarm:
You can delete the alarm directly from the alarm button next to the bed.
➔The alarm ends and the alarm signal is deleted from the staff phone.
Direct response without a triggered alarm:
You can execute the direct response function without the patient having triggered an alarm first.
This function must be stored under a function key (see chapter
"Configuring keys", page 91).
Note:
Direct response is a special variation of the intercom feature (see "Starting an announcement", page 41). The differences are as follows:
• Direct response can only be used with a specifically configured Mitel Alarm Server.
• Direct response can only be triggered using the Direct response softkey once an alarm
is received.
Hotline Alarm
The hotline alarm
all other fields where a Mitel Alarm Server is used.
A user needs help and picks up the handset or presses the loudspeaker key. Thereafter,
he is automatically routed to the hotline destination number preconfigured in the Mitel
Alarm Server, i.e. to the responsible nursing staff. The nursing staff answers the call and
is connected with the user seeking help.
Alarm cancellation delay: Your system administrator can set a delay (depending on the
Mitel system phone). During this delay the user can enter another call number in order not
to trigger a call on the hotline destination number. If the user does not dial another phone
number during this predefined time or puts the handset back down again, a connection
with the Hotline number is automatically set up.
If the hotline destination number (i.e. the nursing staff) is busy, the call is routed according
to the system configuration. Contact your system administrator for more information.
[c]
is mainly used by nursing staff in the health care sector as well as in
Hotline (for internal users):
User needs help:
User picks up the handset of his phone or presses the loudspeaker key.
➔A connection with the hotline number is automatically set up after 30
seconds or any predefined time without the user having to do anything
else.
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Hotline (for external users):
User needs help:
User presses the alarm button or directly dials the hotline destination
number.
➔The connection with the Hotline number is set up.
Note:
Unlike the hotline feature (see chapter "Hotline", page 65) hotline alarm can only be
used with a specifically configured Mitel Alarm Server.
Setting functions by remote control
This section explains how you can alter your phone’s settings even if you are not
directly at your phone.
You are not at your desk and want to set various functions on your phone from a different
phone.
You can activate/deactivate many of your phone's functions by remote control from a different phone.
The remote control is initiated using a special function code. You can then enter the function commands and function codes.
<Function code>
Using remote control from a third-party phone:
1. Enter function code #06.
2. Enter your phone number.
3. Enter your PIN.
4. Enter the function code for activating/deactivating the function you
want.
Press the Call key.
➔Acknowledgement tone sounds; function is activated/deactivated.
Note:
The default PIN setting "0000" is not accepted. First change the PIN as
described in chapter
tion code *47 (see User Guide Function Codes on the
If you have forgotten your PIN, your system administrator can reset it to
the default setting.
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"Changing the User PIN", page 82 or use the func-
Mitel DocFinder).
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Personalizing your phone
These sections explain how to adapt the phone’s basic settings to suit your personal requirements.
Configuring cordless phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Display settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Setting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Audio profile settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Hands-free and headset settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
General settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Protect yourself against calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Managing your private contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Configuring presence/presence profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Configuring keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Formulating functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
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Personalizing your phone
Configuring cordless phone functions
This section explains the procedure for making settings on your cordless phone.
Switching the cordless phone on/off
You want to switch your phone on or off.
Switching the phone off:
Keep the End call key pressed down for approx. 2 seconds and answer
Ok to the safety prompt.
➔The phone is switched off.
Or:
Function is also available via the menu: Menu > Settings > General >
Switch off.
Notes:
• You cannot switch the phone off in a call.
• When the phone is switched off, incoming calls are stored in the call
list.
Switching the phone on:
Pick up the phone from the charging unit and keep the End call key
pressed down for approx. 2 seconds.
➔The phone is switched on.
Note:
If you cordless phone cannot find a system, the display shows "No system". You can switch to an available system using Menu > Settings >
System > System registrations (see chapter l
systems", page 84).
"Managing communication
Locking/unlocking the keypad
You leave your workstation and want to avoid accidentally pressing your phone keys.
You can lock the keypad against unintentional actuation. You can choose whether you
want the keypad to be unlocked automatically when you receive a call or whether you prefer to unlock the keys manually in any case.
Locking the keypad:
Keep the hash key pressed down for approx. 2 seconds.
➔The keypad is locked.
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Personalizing your phone
Unlocking the keypad:
Press the Unlock softkey and the hash key.
➔The keypad is unlocked.
Auto key lock
Unlocking the keypad automatically:
Enable the Auto key lock via Menu > Settings > General.
➔The keypad is locked automatically after approx. 10 seconds, is dis-
played. The keypad is automatically unlocked when you receive a call.
The lock is reactivated immediately after the end of the call.
Locking your phone
You need to leave your desk and want to ensure that no-one can alter your phone's settings, look at your private data, or make outside calls from your phone.
You can lock your phone with a PIN consisting of two to eight digits. You can change it via
menu (see the chapter
(see User Guide Function Codes on the
You can lock either just the settings menu (Lock settings) or the entire phone (Lock
phone). With Lock phone your private data cannot be viewed and external calls can only
be made from your phone in accordance with the system settings. With Free all the settings and data are freely accessible.
"Changing the User PIN", page 82) or with the function code *47
Mitel DocFinder).
Press the navigation key to the right or the Menu softkey.
Settings
General
Barring
Scroll to Settings and press the Select softkey.
Scroll to General and press the Select softkey.
Scroll to Barring and press the Select softkey.
➔You are prompted to enter your PIN.
<PIN>
<Barring>
Enter the PIN and confirm with the Ok softkey.
Select the barring you want and enable with the Select softkey.
➔The phone is now locked; is displayed.
➔To lock all your phones, execute the function code *33* <PIN> # (see
User Guide Function Codes on the
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Personalizing your phone
Unlocking your phone
You want to unlock your phone.
You can use the PIN to unlock your phone. If you have forgotten your PIN, your system
administrator can reset it to the default setting.
Press the navigation key to the right or the Menu softkey.
Activated features
<Barring>
Scroll to Activated features and press the Select softkey.
Select the barring you want and press the Reset softkey.
➔You are prompted to enter your PIN.
<PIN>
Free
Enter the PIN and confirm with the Ok softkey.
Scroll to Free and confirm with the Select softkey.
➔The phone is unlocked.
➔To unlock all your phones, execute the function code #33* <PIN> #
(see User Guide Function Codes on the
Mitel DocFinder).
Activating range alarm and system busy beep
You want to set the system parameters with your cordless phone.
The Range alarm indicates that the connection between your phone and the system is
weak. You can set the phone so that you receive a warning signal if you leave the coverage area.
You are making a call and are getting near the limit of the radio area: A warning signal
sounds in the loudspeaker and the LED indicator is flashing red. If you leave the radio
area, the call is disconnected.
The System busy beep tells you that the system is overloaded – you need to wait until the
system is available again.
Press the navigation key to the right or the Menu softkey.
Settings
General
Range a./ System b.beep
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Scroll to Settings and press the Select softkey.
Scroll to General and press the Select softkey.
Scroll to Range alarm/System busy beep and use the Select softkey to
switch on or off.
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Personalizing your phone
Setting the server alarm
Depending on the system’s settings, you can receive server alarms for specific situations.
These settings are made by your system administrator in the system. Contact your sys-
tem administrator for more information.
When the server alarms are activated in the system, you can select from the alarm signal-
ling as follows: Vibracall, Progressive ring tone, Suppress ring tone. A List of melodies
(incl. the alarm melodies) is available to listen to.
Note:
Your settings for Vibra call and Suppress ring tone can be overruled by the alarm server.
Press the navigation key to the right or the Menu softkey.
Settings
Server alarm
<Server alarm setting>
Scroll to Settings and press the Select softkey.
Scroll to Server alarm and press the Select softkey.
Scroll to the server alarm setting you want and activate or deactivate it
with the Select softkey.
Logging a cordless phone on/off
More information can be found in the chapter "Managing communication systems", page 84.
Linking the charging contact to direct call answer
You want to choose whether to answer a call simply by lifting the phone out of its charging
unit or whether you also need to press the Call key after lifting out the phone.
You can specify that your cordless phone should behave like a fixed phone when you
answer a call. In this case you do not have to press the Call key when you lift the phone
out of its charging unit.
Press the navigation key to the right or the Menu softkey.
Settings
General
Scroll to Settings and press the Select softkey.
Scroll to General and press the Select softkey.
Direct call answer
Scroll to Direct call answer and activate or deactivate with the Select softkey.
➔The setting is stored.
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Display settings
This section explains how to set display properties.
Setting the display
You want to optimise the display settings.
You can activate or deactivate the following settings:
• Font: Font size
• Color scheme
• Backlight
– Brightness: Display brightness.
– Idle timeout: Amount of time the keypad and display backlight remain switched on
after you press a key.
– Charging unit timeout: Amount of time the keypad and display backlight remain
switched on when the cordless phone is placed in the charging unit.
– Backlight during call: Switch on the function to ensure the display remains lit for the
entire duration of a call.
Note:
If you do not switch on the Backlight during call setting, the keypad and display backlight
is switched off automatically 10 seconds after the call is set up. If you receive another call
or an alarm, the backlight is switched back on again for 10 seconds in each case.
Press the navigation key to the right or the Menu softkey.
Settings
Display
<Display setting>
<Display setting>
Scroll to Settings and press the Select softkey.
Scroll to Display and press the Select softkey.
Scroll to the display setting you want and press the Select softkey.
Select the display setting you want.
Note:
The Select softkey displays the colour scheme you want.
➔The setting is stored.
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Setting the LED indicator
You want the attention LED to inform you of any phone incidents.
You can switch the LED on or off for the following events:
• In Service: The phone is switched on.
• Incoming call
• About: Callback, voice message, text message
• Appointment call
• Hands-free
• Low battery
The significance of the LED colours is explained in the chapter
page 32.
Press the navigation key to the right or the Menu softkey.
"Indicator LED signals",
Settings
LED indications
<LED setting>
Scroll to Settings and press the Select softkey.
Scroll to LED indications and press the Select softkey.
Scroll to the LED setting you want and activate or deactivate it with the
Select softkey.
Setting the volume
All the ring tone properties are set using the audio profiles, see chapter "Audio
profile settings", page 77.
Setting the volume during a call
You want to adjust the volume while in a call. You have to set the volume of handset and
loudspeaker separately.
The new volume will remain stored even after the call is ended.
Louder: Press the upper sidekey during the call.
Quieter: Press the lower sidekey during the call.
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Audio profile settings
There are different audio profiles to adapt the phones to any given work situation,
e.g. headset or conference mode.
Setting up an audio profile
All your phone’s ringing properties are stored in the audio profiles.
There are 3 predefined default profiles: Normal, Meeting, Charging unit. You can set up to
5 audio profiles.
An audio profile comprises a set of ringing and phone settings, which you can specify indi-
vidually for each audio profile. One audio profile is always active in telephone mode. The
default profile is the Normal audio profile. Activate the appropriate audio profile depending
on the situation (e.g. before a meeting you can activate the Meeting audio profile). The
Charging unit audio profile is selected automatically whenever the phone is placed in the
charging unit.
You can set the following audio profile properties:
• Ring volume: Ring tone volume control. If Progressive ring tone is activated, the ringing
starts off quietly and gradually increases to the set volume.
• Attention tone volume: Attention tone volume control.
• Ringing melody for Internal ring, External ring, Discreet ring and Appointment call.
• Vibracall: Calls are also signalled by a repeated Vibracall. Text, voice mail and callback
messages are signalled by a single Vibracall.
• Discreet ring: Phone only rings once.
• Auto answer: Phone only rings once and then automatically answers the call without
you having to press for example the call key on the headset. Disable this setting when
you do not make your calls using headset to avoid unnoticed listening by callers.
• Suppress ring tone: is displayed; events are signalled on the display only.
• Progressive ring tone: Ringing volume increases with every ring.
• Attention tone: Acoustic signalling for call waiting, announcement and message.
• Loud environment: In a loud environment the phone tries to improve the voice transfer
(not for connections with Bluetooth headset and in hands-free mode). It’s recommended to create a "Loud environment" profile.
• Confirmation tone: Each keystroke is confirmed with a beep.
• Battery warning: Battery nearly run-down triggers a warning.
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Press the navigation key to the left.
Or:
The audio profiles are also available via the menu: Menu > Settings >
Audio profiles.
New
Creating a new audio profile:
Press the New softkey.
➔Audio profile is set up.
Modify
Setting up an audio profile:
1. Scroll to the audio profile you want and press the Modify softkey.
2. Scroll to the setting you want and confirm your choice of setting with
the Select softkey.
➔The setting is stored.
Note:
To listen to all the ring properties use the Test softkey.
Rename
Renaming an audio profile:
1. Scroll to the audio profile you want and press the Rename softkey.
2. Enter the new name and confirm with the Save softkey.
➔The setting is stored.
Delete
Deleting an audio profile:
Scroll to the audio profile you want and press the Delete softkey.
➔Audio profile is deleted.
Activating an audio profile
In your everyday phoning habits you want to adapt your phone’s ringing properties to
each situation.
The ringing properties are stored in different audio profiles. Select the audio profile you
want from the list of audio profiles.
The current audio profile is indicated on the display (except for Normal audio profile).
Press the navigation key to the left.
Or:
The audio profiles are also available via the menu: Menu > Settings >
Audio profiles.
➔All the audio profiles are displayed.
Select
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Select the audio profile you want and activate with the Select softkey.
➔Audio profile is activated.
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Hands-free and headset settings
This section explains other ways in which you can make calls with your phone.
Connecting a headset
Connect your headset to the socket on the bottom left-hand side of your phone. The
headset mode is then automatically activated.
Your phone also has a Bluetooth interface (2.0) so you can operate the corresponding
headsets. Only audio data can be transmitted via the Bluetooth interface with a headset.
To activate headset mode
You have connected a headset and now want to activate the headset mode.
A headset can be connected in parallel with the handset.
If you answer a call in headset mode using the Call key or Loudspeaker key, the call is
provided on the headset.
When you connect a Bluetooth headset (see chapter
Bluetooth devices", page 80), the headset is automatically activated.
Note:
To find out how to make phone calls with the headset, refer to the chapter "Using a headset", page
25.
"Activating Bluetooth mode and
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Activating Bluetooth mode and Bluetooth devices
You want to make and receive phone calls with a Bluetooth-supported headset.
You can activate Bluetooth devices as soon as you have activated the Bluetooth mode.
You can activate or deactivate the Bluetooth manually.
Notes:
• Only one Bluetooth connection at a time is possible.
• To find out how to make phone calls with the headset, refer to the chapter "Using a
headset", page
25.
Press the navigation key to the right or the Menu softkey.
Settings
Bluetooth
Enable Bluetooth
Subscribe headset
Select headset
Delete
Scroll to Settings and press the Select softkey.
Scroll to Bluetooth and press the Select softkey.
Activating/deactivating Bluetooth mode:
Scroll to Enable Bluetooth and press the Select softkey.
➔The setting is stored, is displayed.
Or:
The Bluetooth-mode is also available via the service menu: Press key 5
and hold it down for a moment, Activate Bluetooth.
Note:
An activated Bluetooth mode does not imply that a Bluetooth connection
is running.
Pair new device:
Scroll to Subscribe headset and press the Select softkey.
Switch on the device you want and set to subscribe mode. Select the
device you want and enter the Bluetooth device PIN.
➔Device is paired, is displayed.
List of paired devices:
Switch on the device you want, scroll to Select headset, press the Select
softkey and select a device from the list.
➔The list of coupled devices is displayed.
Note:
The list is limited to 2 Bluetooth devices. Remove a device before you
connect another one.
Remove device:
Scroll to Select headset and press the Select softkey.
Select the device you want and press the Delete softkey.
➔Device was removed.
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General settings
This section explains other settings you can make on your phone.
Selecting the language
The display text is not in the language you want.
You can select a different language. The menu item under which you select your lan-
guage is marked by an "*" in front of the word for "language" in the language of your
choice, e.g. "*Language" for English.
Press the navigation key to the right or the Menu softkey.
*Language
<Language>
Scroll to *Language and press the Select softkey.
Select the language you want and confirm with the Select softkey.
➔The display text appears in your selected language.
Configuring the DTMF mode
You want to be able to use your phone to control other equipment or to access certain
services, such as remote polling of an answering machine or telebanking. For these services you need the DTMF mode.
In the DTMF mode each keystroke generates a tone. If for example you enter a call number during a call, your call partner will hear the tone signals.
You can specify whether the DTMF mode should be generally activated or deactivated.
DTMF is activated as the default dialling mode.
Press the navigation key to the right or the Menu softkey.
Settings
General
DTMF
Scroll to Settings and press the Select softkey.
Scroll to General and press the Select softkey.
Scroll to DTMF and activate or deactivate with the Select softkey.
➔The setting is stored.
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Changing the User PIN
You want to change the PIN used to lock/unlock your phone (see chapter "Locking your
phone", page 72 and "Unlocking your phone", page 73).
The digit combination "0000" is set as default. You can select any 2 to 8-digit combination
for your new PIN.
If you have forgotten your PIN, your system administrator can reset it to the default setting.
Notes:
• Your user PIN applies to all your phones.
• Do not confuse the User PIN with the Admin PIN (see chapter "Changing the Admin
PIN", page
83).
Press the navigation key to the right or the Menu softkey.
Settings
General
New user PIN
<Old PIN>
<New PIN>
<New PIN>
Scroll to Settings and press the Select softkey.
Scroll to General and press the Select softkey.
Scroll to New user PIN and press the Select softkey.
➔The display shows User PIN.
Enter the old PIN and confirm with the Ok softkey.
➔The display shows New user PIN.
Enter the new PIN and confirm with the Ok softkey.
➔The display shows Confirm user PIN.
Enter the new PIN a second time and confirm with the Ok softkey.
➔The new PIN is stored.
Notes:
• For each digit entered, the display shows an "*".
• You can also change the PIN with function code *47 (see User Guide
Function Codes on the
Mitel DocFinder).
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Changing the Admin PIN
You want for example to protect the alarm settings against unauthorized or unintentional
changes.
You can define and activate an Admin PIN. This means that, if the valid Admin PIN is not
entered, you can only view the alarm settings and not modify them. As long as you have
not defined the Admin PIN all alarm settings are freely accessible, without a PIN prompt.
If you have forgotten your Admin PIN, your system administrator can reset it.
Note:
Do not confuse the Admin PIN with the User PIN (see chapter "Changing the User PIN",
82).
page
Press the navigation key to the right or the Menu softkey.
Settings
General
Administration
New admin PIN
Scroll to Settings and press the Select softkey.
Scroll to General and press the Select softkey.
Scroll to Administration and press the Select softkey.
1. Scroll to New admin PIN and press the Select softkey.
2. Enter the PIN you want and confirm with the Ok softkey.
➔The setting is stored.
Note:
Delete the current PIN if you prefer to enter your alarm settings without
the Admin PIN.
Enter the display text for the idle state
You want to change the text displayed by your phone in the idle state.
In addition to the date and time you can enter a personal text for the text displayed in the
idle state.
Press the navigation key to the right or the Menu softkey.
Settings
Scroll to Settings and press the Select softkey.
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General
Idle text
<Text>
Scroll to General and press the Select softkey.
Scroll to Idle text and press the Select softkey.
Enter the text and confirm with the Save softkey.
➔The text is stored.
Managing communication systems
This menu allows you to specify the active system for your phone and to manage registrations to different systems. Contact your system administrator for more information.
If your phone is registered with several systems, the name of the active system is shown
on the display.
The DECT-specific information is retrievable in the DECT identities menu.
For more information on the Download server refer to chapter
Press the navigation key to the right or the Menu softkey.
Settings
System
System registrations
Scroll to Settings and press the Select softkey.
Scroll to System and press the Select softkey.
Scroll to System registrations and press the Select softkey.
"Software", page 100.
New
Registering to a new system:
Press the New softkey, enter the AC number (your system administrator will provide you with this number) and press the Save softkey.
➔The phone searches for the system.
Rename
Renaming a system:
Scroll to the system you want and press the Rename softkey.
Enter a new number and press the Save softkey.
➔The setting is stored.
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Delete
Deleting a system:
Scroll to the system you want, press the Delete softkey and answer
Ok to the safety prompt.
➔The system is deleted.
Select
Switching system:
Scroll to the system you want and confirm with the Select softkey.
Or:
Switching the phone manually to the next available system (with 2
systems): Press key 2 and hold it down for a moment.
Choice of available systems (with 3-4 systems): Press and hold down
key 2 > Select system.
Retrieving information on your phone
Your phone’s software-relevant data is stored in this menu.
Press the navigation key to the right or the Menu softkey.
Settings
General
Information
SW version/Owner ID
Scroll to Settings and press the Select softkey.
Scroll to General and press the Select softkey.
Scroll to Information and press the Select softkey.
Select required setting (SW version/Owner ID) auswählen.
➔The information can now be retrieved.
Or:
The software version is also available via service menu: Press and
hold down key 5 SW version.
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Protect yourself against calls
This sections explains how you can protect yourself against other users applying
telephony features on you via menu guidance or using function codes.
Activating protection against call types
You want to protect yourself against certain types of calls.
You can set the settings so that the following functions, where available in your communi-
cation system, are not allowed on your phone.
• Do not disturb: Incoming calls are automatically forwarded to a specific destination.
• Call waiting: You are already making/taking a call. You are notified by a waiting tone
and phone number or name in the display that someone else is trying to reach you.
You can either answer or reject this second call.
• Intrusion: A third participant can intrude into your active call and listen to your conver-
sation.
• Announcement: You can address internal users directly via their loudspeaker – where
available –, without waiting for a reply (similar principle to that of an intercom system).
• Call forwarding: Incoming calls are forwarded directly to your phone.
Press the navigation key to the right or the Menu softkey.
Settings
Protection
<Protection setting>
Scroll to Settings and press the Select softkey.
Scroll to Protection and press the Select softkey.
Select the protection setting you want and activate or deactivate with the
Select softkey.
➔The setting is stored.
Note:
You can deactivate an activated protection using Menu > Activated fea-
tures > Reset.
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Managing your private contacts
This section explains how to manage your private contacts.
Creating a new contact entry
You want to store your own phone numbers. You can store your own phone numbers as
private contacts.
For each contact you have the possibility of making several call number entries (Business
, Mobile , Private ). You can specify one of these numbers as the standard call
number, the one which is used whenever you do not make a particular selection.
Press the navigation key down.
Or:
The phone book is also available via the menu: Menu > Phone book.
Private contacts
Scroll to Private contacts and press the Select softkey.
New
<Contact data>
Default
Press the New softkey.
1. Enter the user’s contact data (Name , Business , Mobile , Pri-
vate ).
2. Use the navigation key to scroll between the entries.
3. Confirm with the Save softkey.
➔The contact is now stored.
Specifying the default number:
1. Select the contact you want.
2. Use the right navigation key to open the contact and highlight the call
number you want.
3. Specify the selected phone number as default number using the
Default softkey.
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Editing or deleting a contact
You want to edit a call number which you have stored in your private contacts.
Note:
You cannot modify entries in other phone books.
Press the navigation key down.
Or:
The phone book is also available via the menu: Menu > Phone book.
Private contacts
Scroll to Private contacts and press the Select softkey.
Edit
Delete
Changing an entry:
Select the entry you want and press the Edit softkey.
Modify the contact data and confirm with the Save softkey.
Deleting an entry:
Select the entry you want and press the Delete softkey.
➔The entry is now deleted.
Transferring a call number from the call list to the private contacts
You want to transfer a call number from one of the call lists to your private contacts.
You can add a phone number to an existing contact or create a new contact.
Press the navigation key to the right or the Menu softkey.
Call lists
Save
Add to exist.contact
New contact
Scroll to Call lists and press the Select softkey.
Select the call list and user you want and press the Save softkey.
Adding to existing contact:
Press the Add to existing contact softkey, select the contact and number
type you want, and confirm with the Save softkey.
Adding new contact:
Press the Add new contact softkey, select the number type you want, and
confirm with the Save softkey.
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Configuring voice mail
This section explains how to set your voice mail.
Managing personal greeting
You have the possibility to record up to two different greetings (e.g.for absence or holiday). Give each greeting the relevant name.
Depending on the system configuration a caller may or may not be able to leave a message (for the symbols see chapter
If no personal greeting is activated or if none is available, the global greeting is activated
automatically, provided it has been recorded. Contact your system administrator for more
information.
Press the navigation key to the right or the Menu softkey.
"Display symbols", page 18).
Voice mail > Greeting
<Greeting>
<Greeting>
<Greeting>
<Greeting>
Scroll to Voice mail >Greeting and press the Select softkey.
Renaming greeting:
Select the greeting you want and press the Edit softkey.
➔Enter the appropriate name for your personal greeting.
Record the greeting:
Select the greeting you want and press the Record softkey.
➔Now record your personal greeting text.
Playback the greeting:
Select the greeting you want and press the Play softkey.
➔You can monitor your personal greeting text and re-record it if neces-
sary.
Selecting the greeting:
Select the greeting you want and confirm with the Ok softkey.
➔ The announcement last recorded is automatically activated.
Notes:
• To find out how to configure call forwarding to your voice mail, refer to
the chapter
• For further information on voice mail refer to the chapter
voice message", page 53 or in the User Guide Voice Mail Systems on
Mitel DocFinder.
the
"Forwarding to voice mail", page 52.
"Listening to
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Configuring presence/presence profile
Do you want to manage your incoming calls taking your current presence status into
account (see chapter
You have a choice of 5 presence profiles for controlling your presence status: Available,
Absent, Meeting, Busy, Not available. Presence profiles contain action commands that
are executed when the presence status is activated. This may be a call forwarding to a
voice mail and/or a predefined personal call routing.
For each of these presence profiles you can make the following settings:
• Description: Type in the text to be displayed to other users as detailed information
when they poll your presence status (e.g. “meeting until 4 pm”). You can also leave this
input field blank.
• Time/date:
Type in the time and/or date of your absence: This information is played to your caller,
providing you selected the Absence information setting for call forwarding to voice
mail. You can also leave this input field blank.
• Personal call routing: Specify the phones on which a call is to be signalled (see chapter
"Activating personal call routing", page 59).
– Keep settings as is: Calls are routed according to your settings.
– Call routing ID <1...5>: Your personal call routing number.
• Call forwarding: Specify where you want a call to be forwarded to (see chapter
warding calls (Call forwarding)", page 49).
– Keep settings as is: Calls are routed according to your settings.
– Call forwarding off: any configured call forwarding operation is deleted.
– User: a call is channelled to the defined forwarding destination.
– Forwarding to voice mail: a call is forwarded to voice mail. The greeting actually
played back depends on the selected voice mail greeting.
• Voice mail greeting: Activate the greeting you want.
– Keep settings as is: your currently defined greeting is used.
– Absence information: your caller is given an absence information (as well as time
and date, if this has been configured as such in the presence profile). This setting is
not available in the Available presence profile. More information can be found in the
chapter
– Standard greeting: the global greeting is played back to your caller.
– Personal greeting: If you renamed your personal greeting, your greeting name is
displayed here. Your caller obtains one of the personal greetings.
The time and date are never given in the global greeting and personal greetings.
"Absence information", page 49.
"Presence state", page 47).
"For-
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Settings
Personalizing your phone
Open presence profile:
Press the navigation key to the right or the Menu softkey.
Scroll to Settings and press the Select softkey.
Presence
Scroll to Presence and press the Select softkey.
Or:
Press the function key for Presence menu (storing function key see
the chapter
"Storing a function on a key - function key", page 92).
➔Available presence profiles are displayed.
Edit
To change the presence profile:
1. Scroll to the presence profile you want and press the Edit softkey.
2. Select the setting you want and press the Edit softkey.
3. Make the setting you want and confirm with the Ok softkey.
➔Presence profile is changed.
Note:
After you have changed and saved the active presence profile you
have to temporarily select another presence profile and then reactivate the presence profile you want in order to have the settings
applied.
Configuring keys
This section explains how to assign phone numbers and functions to a configurable key.
Available keys
You can select the following keys for configuration purposes:
• Softkeys: You can configure 2 of the 3 softkeys; the key assignment is retrievable in
the idle position only.
• Side keys: You can configure the 3 side keys; the key assignment is retrievable in the
idle position only.
• Hotkey: You can store up to 6 call numbers or functions under the hotkey; the key
assignment is retrievable at any time.
You can assign each key with a specific action type so you can trigger a particular action
by simply pressing that key. Choice available:
• Number key: To store the phone number;
• Function key: Activate/deactivate or execute a function.
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Store a phone number under a key – number key
You want to retrieve a frequently used phone number with a single keystroke rather than
enter it digit by digit.
On each softkey you can store one call number and name, and on each side key you can
store two call numbers and the associated names. You can store up to 6 call numbers
under the hotkey. The key automatically becomes a number key.
The system administrator can disable any possibility of modifying the configuration of a
key that has already been configured.
<long>
New
Keep the key you want pressed down for approx. 2 seconds.
Or:
The keys are also available via the menu: Menu > Settings > Keys > Soft-
keys/Hotkeys/Side keys.
Creating a new key assignment:
1. Press the New softkey and select Number key.
2. Enter the name and the number and confirm with the Save softkey.
➔Key assignment is stored.
Modify
Modify a key assignment:
1. Press the Modify softkey.
2. Make the changes and confirm with the Save softkey.
➔Key assignment is stored.
Delete
Deleting a key assignment:
Press the Delete softkey.
➔Key assignment is deleted.
Storing a function on a key - function key
You want to retrieve a frequently used function - for example "call forwarding on no reply"
- using a single keystroke rather than having to enter it by hand. Usually you assign the
function so that you:
• activate the function with the first keystroke,
• and deactivate the command again with a second keystroke.
Storing a function under a key (from a predefined selection of functions):
<long>
Keep the key you want pressed down for approx. 2 seconds.
Or:
The keys are also available via the menu: Menu > Settings > Keys > Soft-
keys/Hotkeys/Side keys.
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New
Creating a new key assignment:
1. Press the New softkey and select Function key.
2. Select the function and the setting you want and confirm with the Save
softkey.
➔Key assignment is stored.
Modify
Modify a key assignment:
1. Press the Modify softkey.
2. Make the changes and confirm with the Save softkey.
➔The key assignment is now stored.
Delete
Deleting a key assignment:
Press the Delete softkey.
➔Key assignment is deleted.
Notes:
• The selection of functions can be found in the chapter "Function selection for configu-
rable key", page 93.
• In addition to the large number of predefined functions you can also write your own
function (see chapter "Function commands, function codes", page 96).
Function selection for configurable key
This section contains a list of all the functions you can store under a configurable key via
the menu. Contact your system administrator for more information.
More information on how to store functions under a configurable key using function commands and function code can be found in chapter
Function Description
Call Forwarding With this function you forward incoming calls directly to a different
destination. For further information refer to chapter
(Call forwarding)", page 49.
Call forwarding if busy With this function you forward incoming calls directly to a different
destination if you are busy. For further information refer to chapter
"Forwarding calls (Call forwarding)", page 49.
Call Forwarding on No
Reply
Switch group x This function lets you route calls and functions via switch groups.
With this function you forward incoming calls you receive on your
phone to another destination. For further information refer to chapter
"Forwarding a Call on No Reply (CFNR)", page 50.
Each switch group has three switching positions. The default position
is 1.
"Formulating functions", page 96.
"Forwarding calls
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Personalizing your phone
Function Description
Control output You can control external electric equipment or installations using
control outputs. For example you can use your phone to open and
close electric gates or to switch the lights on or off throughout a building.
Welcome announcement Announcement service for incoming internal and external calls. If you
do not answer an external call after a set delay, the user who is calling
will obtain an announcement. After the announcement the caller will
then hear the ring-back tone again.
Protection This function protects you against Call Waiting and Announcement.
For further information refer to chapter
"Activating protection against
call types", page 86.
Remote maintenance This function lets you set remote maintenance access to your phone
on a one-off basis of permanently.
MCID This function lets you track and record a malicious call. For further
information refer to chapter
"Tracking a malicious call", page 59.
Agent The call routing of calls in the queue can be controlled using an
agent.
User group In the user group incoming and internal calls are routed to a group of
internal destinations according to a preconfigured call distribution.
Home alone If calls to a user group can only be answered by one user, the user in
question can activate Home Alone on the user group. Then if the user
is already in a call, all subsequent internal or external calls to the user
group obtain a busy tone.
Free configurable You can use function commands to define a function to suit your per-
sonal requirements. A function can consist of one or more function
commands, function codes, and the phone number. You can either
carry out a function directly or store it under a key. For further information refer to chapter
"Formulating functions", page 96.
CLIR This function lets you prevent your call number from being displayed
to the caller. For further information refer to chapter
"Suppressing
your call number from your called party's terminal display", page 58.
Deflect This function lets you deflect an incoming call to another user. For fur-
ther information refer to chapter
"Deflect a call during the ringing
phase", page 39.
Park With this function you put your call partner on hold without using a
phone line as a result. For further information refer to chapter
"Par-
king a call partner", page 45.
Do not disturb With this function incoming calls are automatically forwarded to a
specific destination. For further information refer to chapter
"Activa-
ting protection against call types", page 86.
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Personalizing your phone
Function Description
Voice mail greeting This function allows you to activate/deactivate the greeting you want.
For further information refer to chapter
"Managing personal greeting",
page 89.
Ring alone This function lets you specify which of your phones signals incoming
calls acoustically (as part of the one-number user concept). For further information refer to chapter
"Activating ring alone", page 60.
Personal call routing This function lets you specify where incoming calls are routed to (as
part of the one-number user concept). For further information refer to
"Activating personal call routing", page 59.
"Activating personal call routing", page 59.
Personal call routing
menu
chapter
Menu for selecting the personal call routing. For further information
refer to chapter
Fast take (Pick up a Call) You can take an incoming call or an active call from another phone to
your phone. Fast T ake must be enabled. Contact your system administrator for more information.
Presence menu Menu for selecting a presence profile. For further information refer to
chapter
"Presence state", page 47.
Presence profile This function allows you to activate/deactivate a presence profile. For
further information refer to chapter
"Presence state", page 47.
Call recording This function allows you to record an active call. The recordings are
stored in your individual e-mailbox only. For further information refer
to chapter
"Recording a call", page 46.
Direct response This function allows you to set up a call connection to a patient in
hands-free mode. For further information refer to chapter
"Direct res-
ponse", page 67.
PIN call Independently of the phone, you can, for a fee,
make external calls. The credit may be limited For further information
refer to chapter
"PIN telephony", page 66.
PIN call rebook You can charge the charges and call information of your outgoing
and incoming calls to certain projects
. For further information refer to chapter
"PIN telephony", page 66.
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Personalizing your phone
Formulating functions
This section explains how to express and execute an individual function, for example call forwarding, using function commands and function codes.
Function commands, function codes
You can use the predefined selection to allocate functions to a configurable key (see
chapter
own functions using function commands and function codes (select Free configurable
function). The function commands are listed here; the function codes can be found in the
User's Guide User Guide Function Codes on the
You can use function commands to define a function to suit your personal requirements.
A function can consist of one or more function commands, function codes, and the phone
number.
"Storing a function on a key - function key", page 92). You can also write your
Mitel DocFinder.
The following function commands are available:
"I" Seize line
"H" Seize line in hands-free mode
"X" Disconnect
"P" Pause 1 second before the next operation
"N" Use the phone number entered in call preparation
"." Control key function (up-circuit system)
"Z" Activate/deactivate DTMF mode
"R" Use the phone number last dialled
"Y" Disconnect and reseize the line
Other formulation examples:
"IR" Seize line ("I"),
Dial phone number last dialled ("R")
"I201" Seize line ("I") and dial phone number 201
"I*21201X" Seize line ("I"),
activate call forwarding unconditional ("*21") to phone number 201,
disconnect ("X")
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Formulating a function code and storing it under a key (example: “Activate presence status”):
<long>
Free configurable
Keep the key you want pressed down for approx. 2 seconds.
Or:
The keys are also available via the menu: Menu > Settings > Keys > Soft-
keys/Hotkeys/Side keys.
1. Function key > select functionFree configurable.
2. Type in a name: e.g. “Absent” or use a standard name.
3. Type in the first number: I*27118002311#.
I = Seize line
*27 = function code for activate presence status
1 = presence profile 1 (absent)
1800 / 2311 = time and date until which you are absent
4. Type in the second number: I#27.
I = Seize line
#27 = function code for deactivate presence status
5. Press the Save softkey.
➔Key assignment is stored.
Notes:
• Text mode has to be activated before you can enter function commands.
• Functions that are not available via the menu can be activated using function codes
(see User Guide Function Codes on the Mitel DocFinder).
• You can only activate certain function codes if the same function cannot be obtained
via the menu.
• The availability of certain function code may be restricted depending on the system and
software version.
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Installation and first-time operation
These sections explain the setup options available with your phone.
Equipment provided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Connecting a cordless phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Carry clip or swivel clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Carry strap. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
USB and external charging socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Logging your phone on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
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Installation and first-time operation
Equipment provided
Cordless phone Standard battery Charging unit and plug-in
power supply unit with coun-
try-specific adapters
Quick User's Guide and
safety information
Options
Carry strap Swivel belt clip Power battery
Screwed-on belt
Power battery cover
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Installation and first-time operation
Connecting a cordless phone
Connecting the charging unit
The phone can be operated without modifying the charging unit.
1. Plug the cable connector into the socket on the underside of the charging unit.
2. Feed the cable through the strain relief provided.
3. Plug the plug-in power adapter into an available socket outlet.
Note:
The plug designs vary from country to country.
Power supply / Plug-in power supply unit
The power supply unit is rated for 100 V to 240 V AC (50-60 Hz). It is supplied with four
interchangeable adapters, which means it can be used more or less worldwide. Where
necessary, fit the standard adapter head for your country to the power supply unit. As the
plug-in power supply unit comes in two variants, the assembly differs slightly:
• Variant 1: Set the switch on the power supply unit to OPEN and slide the existing
adapter head upwards and out. Next fit the new adapter head to the power supply unit
and lock it into place using the switch (LOCK).
• Variant 2: First remove any adapter head that may already be fitted by pressing OPEN.
Next fit the new adapter head onto the power supply unit at a slight angle with the end
marked TOP at the top. Press it down until it clicks into place.
Note:
The charging unit and plug-in power supply vary from country to country.
Software
New phone software can simply be updated during operation using automatic firmware
updates, reducing maintenance costs as a result.
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