MICROTEK
LIMITED WARRANTY
LCD, Plasma and Projection Televisions
(1) Who is covered:
Original retail purchaser only.
(2) What is covered by this warranty:
Microtek warrants the new hardware product will be free from defects in material and
workmanship, under normal use. This warranty covers parts and labor for the product
including glass panel or CRT and standard accessories and detachable parts included
with this product.
Microtek warrants physical media and user manuals will be free from defects in
material, under normal use.
This warranty applies only to products purchased and used in the United States or
Canada by authorized distributors/dealers. For products purchased in, but used
outside, the United States or Canada, this warranty covers only warranty service
within the United States and Canada (and does not include shipping outside the
United States or Canada).
(3) What is the length of the warranty period:
Twelve (12) months from the original purchase date.
(4) What is not covered:
(a) This warranty does not cover:
1. Physical or cosmetic damage.
2. Damage caused by improper installation, improper maintenance, improper
or abnormal use, products not supplied by the manufacturer, misuse,
neglect, or accident.
3. Damage caused by another device or software used with the product.
4. Connection to improper voltage.
5. Modifications to the product, power line surges, or damage due to acts
of God.
6. Replacement of batteries on the remote control.
7. Television or display screens damaged by viewing stationary, static images
in a fixed location for lengthy periods (burn-in).
8. Use for trade, business, industrial, or commercial applications.
9. Warranty service or shipping outside the United States or Canada.
(b) This warranty is void if:
1. The product serial number has been altered, effaced, or removed.
2. The product is altered or modified in any way or if warranty repairs are
attempted without authorization from Microtek.
3. The product is damaged during shipping to Microtek or to its authorized
service provider.
I49-003946 A
(5) How to obtain warranty service:
Authorization is required. Purchaser must notify Microtek of the claimed defect
(a)
and obtain a Return Material Authorization (“RMA”) number no later than 15
days after the end of the warranty period. You will be required to produce a
sales receipt or other valid proof-of-purchase including date of original
purchase. If you leased the product, you must provide the lease agreement
with place and date of lease.
(b) You can contact Microtek for an RMA number by either:
1. Calling (310) 687-5930
2. Mailing a request, including your name, address, daytime telephone
number, best time for a Microtek technician to call you, email address, and
product information including description of the problem to:
Microtek Lab, Inc.
ATTN: CUSTOMER SERVICE
16941 Keegan Avenue
Carson, California 90746
IF YOU CHOOSE TO REQUEST AN RMA NUMBER VIA POSTAL MAIL, A
MICROTEK TECHNICIAN MUST FIRST TALK WITH YOU TO PROVIDE YOU AN
RMA NUMBER.
YOU MUST HAVE AN RMA NUMBER BEFORE RETURNING ANY PRODUCT TO
MICROTEK. NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RMA
NUMBER.
(c)
On-site service. Repairs under the terms of this limited warranty for plasma or
projection televisions may be performed, if possible, at the location of the
product during normal working hours and if the location is within a normal
operating distance of the nearest Microtek authorized service provider in the
United States.
If the location of the product to be repaired is beyond the normal operating
distance of the nearest Microtek authorized service center in the United States,
then it is the responsibility of the product owner to arrange for pickup and
delivery of the product to the designated Microtek authorized service company
or to Microtek. Microtek reserves the right to be the sole judge of determining
“normal operating distance”.
(d) Returning the product for service. Purchaser must return the product and all
parts and accessories, along with the RMA number and proof of purchase and
purchase date, as instructed, to a designated Microtek authorized service
provider or to Microtek. Purchaser is responsible for the cost of shipping,
packing the product in its original (or comparable) packaging, and insurance (if
any). Purchaser is responsible for any loss or damage during shipping.
(6) What Microtek will do to correct problems:
(a) Warranty Service. If the product defect is covered by this warranty, Microtek
will, at its option, authorize repair or replacement of the defective product at no
charge to you for parts or labor. (Refer to Section 3 of this warranty for specific
details on warranty coverage). The replacement product (or parts) may be new,
reconditioned, or comparable to the defective one. Microtek warrants repaired
or replacement products (and parts) for 30 days from shipment to you or
through the end of your original warranty, whichever is longer.
This is your sole and exclusive remedy under this warranty.
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(b) Non-Warranty Service. If the product defect is not covered by this warranty,
Microtek or its authorized service provider will notify you. Any service, repair,
or replacement that you authorize will be performed at Microtek’s then-current
rates. Microtek’s acceptance of your returned product does not mean that the
product will be repaired at no cost to you.
(c) Return of Product to Purchaser. Microtek will be responsible for the cost of
returning the product to you via ground shipping (within the United States or
Canada only) unless:
1. It determines that the defect is not what you described to the Microtek
technician or is not covered by this warranty. In that case, Purchaser will
pay a reasonable fee for examination and testing and the actual cost of
return transportation.
2. Purchaser’s packaging is inadequate. In that case, Purchaser will pay the
actual cost of return transportation and, if applicable, packaging.
(7) No other warranties:
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO
ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, ARE EXPRESSLY DISCLAIMED AND DO NOT APPLY.
No Microtek employee, representative, or agent is authorized to make any warranties,
representations, or obligations inconsistent with or in addition to those set forth in
this limited warranty.
Some states do not allow limitations on how long an implied warranty lasts,
so the above limitation may not apply to you.
(8) Limitation of liability:
MICROTEK WILL NOT BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, even if advised of the possibility of such damages.
Microtek is not liable for lost profits, downtime, damage or destruction of other
programs, data, equipment, or property, costs of recovering, reprogramming, or
reproducing any program, data, or equipment, personal injury or loss, or any other
damages. Microtek’s entire liability will be limited to replacement or repair, at its
option.
(9) Rights under state law:
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply
to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
(10) Governing law:
This warranty will be governed by the law of the State of California, U.S.A., excluding
its conflicts of laws principles. The United Nations Convention on Contracts for the
International Sale of Goods shall not apply to this warranty.
Serial Number: (
please complete for your records
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)________________________
Retain a copy of your dated invoice, and staple it to this warranty card for
your future reference.
For additional information about Microtek products and software downloads,
visit www.microtek.com or visit www.store.microtek.com.
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