Microtek LCD, Plasma DATASHEET

MICROTEK

LIMITED WARRANTY

LCD, Plasma and Projection Televisions

(1) Who is covered:

Original retail purchaser only.

(2) What is covered by this warranty:

Microtek warrants the new hardware product will be free from defects in material and
workmanship, under normal use. This warranty covers parts and labor for the product
including glass panel or CRT and standard accessories and detachable parts included
with this product.

Microtek warrants physical media and user manuals will be free from defects in
material, under normal use.

This warranty applies only to products purchased and used in the United States or
Canada by authorized distributors/dealers. For products purchased in, but used
outside, the United States or Canada, this warranty covers only warranty service
within the United States and Canada (and does not include shipping outside the
United States or Canada).

(3) What is the length of the warranty period:

Twelve (12) months from the original purchase date.

(4) What is not covered:

(a) This warranty does not cover:

1. Physical or cosmetic damage.

2. Damage caused by improper installation, improper maintenance, improper
or abnormal use, products not supplied by the manufacturer, misuse,
neglect, or accident.

3. Damage caused by another device or software used with the product.

4. Connection to improper voltage.

5. Modifications to the product, power line surges, or damage due to acts
of God.

6. Replacement of batteries on the remote control.

7. Television or display screens damaged by viewing stationary, static images
in a fixed location for lengthy periods (burn-in).

8. Use for trade, business, industrial, or commercial applications.

9. Warranty service or shipping outside the United States or Canada.

(b) This warranty is void if:

1. The product serial number has been altered, effaced, or removed.

2. The product is altered or modified in any way or if warranty repairs are
attempted without authorization from Microtek.

3. The product is damaged during shipping to Microtek or to its authorized
service provider.

I49-003946 A

(5) How to obtain warranty service:

Authorization is required. Purchaser must notify Microtek of the claimed defect

(a)

and obtain a Return Material Authorization (“RMA”) number no later than 15
days after the end of the warranty period. You will be required to produce a
sales receipt or other valid proof-of-purchase including date of original
purchase. If you leased the product, you must provide the lease agreement
with place and date of lease.

(b) You can contact Microtek for an RMA number by either:

1. Calling [phone]

2. Mailing a request, including your name, address, daytime telephone
number, best time for a Microtek technician to call you, email address, and
product information including description of the problem to:

Microtek Lab, Inc.
ATTN: CUSTOMER SERVICE
16941 Keegan Avenue
Carson, California 90746

IF YOU CHOOSE TO REQUEST AN RMA NUMBER VIA POSTAL MAIL, A
MICROTEK TECHNICIAN MUST FIRST TALK WITH YOU TO PROVIDE YOU AN
RMA NUMBER.

YOU MUST HAVE AN RMA NUMBER BEFORE RETURNING ANY PRODUCT TO
MICROTEK. NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RMA
NUMBER.

(c)

On-site service. Repairs under the terms of this limited warranty for plasma or
projection televisions may be performed, if possible, at the location of the
product during normal working hours and if the location is within a normal
operating distance of the nearest Microtek authorized service provider in the
United States.

If the location of the product to be repaired is beyond the normal operating
distance of the nearest Microtek authorized service center in the United States,
then it is the responsibility of the product owner to arrange for pickup and
delivery of the product to the designated Microtek authorized service company
or to Microtek. Microtek reserves the right to be the sole judge of determining
“normal operating distance”.

(d) Returning the product for service. Purchaser must return the product and all

parts and accessories, along with the RMA number and proof of purchase and
purchase date, as instructed, to a designated Microtek authorized service
provider or to Microtek. Purchaser is responsible for the cost of shipping,
packing the product in its original (or comparable) packaging, and insurance (if
any). Purchaser is responsible for any loss or damage during shipping.

(6) What Microtek will do to correct problems:

(a) Warranty Service. If the product defect is covered by this warranty, Microtek

will, at its option, authorize repair or replacement of the defective product at no
charge to you for parts or labor. (Refer to Section 3 of this warranty for specific
details on warranty coverage). The replacement product (or parts) may be new,
reconditioned, or comparable to the defective one. Microtek warrants repaired
or replacement products (and parts) for 30 days from shipment to you or
through the end of your original warranty, whichever is longer.

This is your sole and exclusive remedy under this warranty.

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