Microsoft 1843, 1865 User Manual
Safety and Regulatory Guide | Limited Warranty & Agreement 2
Guide de sécurité et réglementaire | Garantie limitée et accord 6
Guía de seguridad y reglamentación | Garantía limitada y acuerdo 10
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LIMITED HARDWARE WARRANTY & AGREEMENT (WITH BINDING
ARBITRATION AND CLASS ACTION WAIVER IN THE U.S.)
By purchasing or using your Microsoft Product, you agree to the Manufacturer’s Limited Hardware Warranty &
Agreement at support.microsoft.com/warranty. Please read the summary on page 5. If you do not agree to it, do
not set up or use your Microsoft Product and return the Microsoft Product to Microsoft or your retailer for a refund.
If you live in (or are a business with your principal place of business in) the United States, please read
the binding arbitration clause and class action waiver at aka.ms/hw‑warr‑arbitration and the summary
on page 5. It binds you and Microsoft and affects how disputes concerning your Microsoft Product, its
price, advertising, marketing, communications, your purchase transaction, billing, or the Manufacturer’s
Limited Hardware Warranty & Agreement are resolved.
CLEANING & USAGE INSTRUCTIONS
Always handle your device with care to maintain its appearance. To clean, wipe the outer surface with a soft, lint-free
cloth.
This symbol identies safety and health messages in this Device Guide.
WARNING: Read safety and health information
Microsoft products are developed to be safe and effective. Please read this guide for important safety and health
information about your device and for the terms of the Limited Warranty that applies to your device. The guide is
intended to help you be more comfortable and productive while using this device. Failure to follow the instructions
for proper set up, use, and care for your device can increase the risk of serious personal injury, death, or property
damage.
You can nd additional support at support.microsoft.com or on the Surface app for Surface devices.
DANGER: Suffocation hazard
Keep plastic bags away from babies and children to avoid the risk of suffocation.
WARNING: Handling and site prep
Your device is very heavy. To reduce the risk of personal injury, death, or damage to your device due to its size and
weight, it is important to keep the device upright.
• Before moving your device to the place it will be installed, survey the site to determine how to safely move it to the
location where it will be unpacked and mounted.
• Always use at least two people for unpacking and installation.
• Once your device is unpacked, it should be mounted immediately, so the mounting system should be in place
before unpacking. If you’re mounting onto a rolling stand, lock or block the wheels of the stand before unpacking.
• To avoid tripping hazards, keep the assembly area clear of packing materials.
WARNING: Heavy object/ergonomic lifting
Your device is very heavy. To reduce the risk of lifting-related injuries, death, or damage to your device, we recommend
that a minimum of two people lift the device. It is important to use proper lifting posture when lifting and/or moving
the device.
Use good ergonomic lifting practices, including but not limited to:
• Plan ahead. Make sure the lifting team agrees on the plan.
• Determine if you can lift the unit. Is it too heavy or too awkward?
• Decide if you need lifting aid.
• Check your environment for obstructions and slippery surfaces.
• Lift with your legs, not your back.
• Bend at your knees, keeping the back straight.
• Keep the unit close to your body.
• Center your body over the unit. Keep the feet about shoulder width apart.
• Lift straight up smoothly.
• Keep your torso straight; do not twist while lifting or after the load is lifted.
• Set the device onto the stand or wall mount slowly and smoothly with a straight back; do not let go until the device
is set in place.
WARNING: Proper installation
To avoid hazards related to improper device installation, installation must be performed by people who have read
and understand the installation instruction prior to beginning work. If you do not have the necessary equipment
or expertise, or if you are uncertain the mounting surface can properly support your device, consult a professional
installer.
WARNING: Proper stand mounting
Your device heavy and mounts to a stand using all four mounting brackets. To reduce the risk of injury, death, or
damage to your device:
• Follow all instructions provided by the stand manufacturer.
• Ensure your stand and proposed mounting method will support the weight of your device.
• Only use the mounting hardware provided with the stand.
• Ensure all screws are securely tightened according to the stand manufacturer’s instructions.
• Do not release your device until you are certain the top and bottom hooks of both mounting brackets are securely
seated on the upper and lower mounting rails of the stand.
• Microsoft recommends using stands or wall mounting systems designed for use with your device. Microsoft is not
responsible for any damage, injuries, or death caused by the use of other mounting systems.
WARNING: Proper wall mounting
Your device is heavy. To reduce the risk of injury, death, or damage to your device:
• Follow all instructions provided by the wall mount manufacturer.
• Ensure your wall structure/materials and your proposed mounting method will support the weight of your device.
• Purchase and use the recommended hardware and mounting system for your device based on your wall
structure/materials.
• Ensure all screws are securely tightened according to the wall mount manufacturer’s instructions.
• Additional reinforcement may be required for plasterboard, plaster, plastic board, steel, and wood walls, pillars,
and/or studs before installation begins.
• Do not release your device until you are certain that it is fully secured according to the instructions provided with
your selected mounting solution.
• Microsoft recommends using stands or wall mounting systems designed for use with your device. Microsoft is not
responsible for any damage, injuries, or death caused by the use of other mounting systems.
WARNING: Unseen hazards in walls or other mounting surfaces
Walls and other mounting surfaces may contain electrical wires, gas lines, and other unseen hazards or obstacles.
Cutting or drilling into an unseen hazard may cause serious personal injury or death.
It is the installer’s responsibility to locate unseen hazards prior to and to avoid these hazards during installation. Assess
the mounting environment and always make sure there are no unseen hazards in the wall or other mounting surface
prior to drilling and/or cutting.
WARNING: Tip hazard
To avoid risk of personal injury, death, or damage to a stand-mounted device when it is moved:
• Only use a stand that is compatible with your device.
• Follow all instructions provided by the stand manufacturer for moving or relocating a stand-mounted device.
• Do not hang or place heavy objects from your device or on the stand.
• Disconnect the power cord and other cables as needed prior to moving your stand-mounted device.
• Use caution and move slowly when moving your stand-mounted device. Follow the stand manufacturer’s
instructions for moving or relocating the stand.
• Use caution when transporting a stand-mounted device up or down ramps. Never leave a stand-mounted device
unattended on or near a ramp.
• Only adults should move your stand-mounted device.
WARNING: Choking hazard
This device may contain small parts that may be a choking hazard to children under 3 years. Keep small parts away
from children.
WARNING: Keep out of the reach of small children
Your device and its accessories are not toys. Do not allow small children to play with them because children could
hurt themselves or others or damage your device. Keep your device and all its parts and accessories out of the reach
of small children.
NOTICE: Heat related concerns
Your device may become very warm during normal use. It complies with the user-accessible surface temperature
limits dened by the International Standards for Safety (IEC 60950-1 and IEC 62368-1). To reduce heat-related
concerns, follow these guidelines:
• Allow for adequate air circulation under and around the device.
• If your device is used for long periods, its surface can become very warm. While the temperature may not feel hot
to the touch, if you maintain physical contact with the device for a long time your skin might suffer a low-heat
injury.
• Never place your device on any surface that might be marred by exposure to heat since your device may increase
in temperature during normal use.
WARNING: Photosensitive seizures
Some people may experience a seizure when exposed to ashing lights or patterns in moving images or video
games. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause
“photosensitive seizures” while watching moving images or video games.
These seizures may have a variety of symptoms, including lightheadedness, altered vision, eye or face twitching,
jerking or shaking of arms or legs, disorientation, confusion, or momentary loss of awareness. Photosensitive seizures
may also cause loss of consciousness or convulsions that can lead to injury from falling or striking nearby objects.
Immediately stop playing and consult a doctor if you experience any of these symptoms. Parents should watch for
or ask their children about the above symptoms — children and teenagers are more likely than adults to experience
these seizures. The risk of photosensitive seizures may be reduced by taking the following precautions:
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• Sit farther from the video screen.
• Use a smaller video screen.
• Play in a well-lit room.
• Do not play when you are drowsy or fatigued.
If you or any of your relatives have a history of seizures or epilepsy, consult a doctor before playing.
WARNING: High‑risk use
Your device is not designed or intended for use in any application or situation where failure of any kind of the device
could lead to death, serious bodily injury, or severe environmental damage (“high-risk use”). If you elect to use your
device for a high-risk use, you do so at your own risk.
CAUTION: Touch‑screen glass
The touch screen on your device, like most touch screens, is made of glass. The glass can break if your device is
dropped or receives a signicant impact. To reduce the risk of personal injury, avoid touching the screen if the glass is
broken, chipped or cracked and arrange to have the screen replaced.
A cracked or chipped touch screen caused by misuse or abuse of your device is not covered under the product’s
limited warranty.
CAUTION: Hearing safety
Frequent or extended exposure to loud noise or sounds when using a headset or headphones can cause temporary
or permanent hearing loss. Individual susceptibility to noise-induced hearing loss and potential hearing problems
varies. Also, the sound volume produced by a device may vary depending on the nature of the sound, device settings,
and the headset or headphones used. As a result, there is no single volume setting that is appropriate for everyone or
for every combination of sound, settings, and equipment.
Here are a few common-sense recommendations to minimize your exposure to loud noises or sounds when using a
headset or headphones with your device:
• Minimize your time listening to loud sound. All of the sound you are exposed to each day adds up. At maximum
volume, listening to music or other content on your device with a headset or headphones can permanently
damage your hearing in 15 minutes. If you are exposed to other loud sounds also, it takes less time listening at high
volumes to cause hearing damage.
• The more time you spend exposed to loud sounds, the more likely you are to damage your hearing. The louder
the sound, the less time that is required to damage your hearing.
• Always turn the volume on your device down before plugging a headset or headphones into your device. Set the
volume loud enough to hear clearly in quiet surroundings, and no louder.
• Do not increase the volume after you start listening. Your ears can adapt over time so that high volume sounds
normal, but the high volume could still damage your hearing.
• Do not increase the volume to block outside noise. The combination of outside noise and sound from your
headset or headphones can damage your hearing. Sealed or noise-canceling headphones can reduce outside
noise so that you don’t have to turn up the volume.
• If you can’t understand someone nearby speaking normally, turn down the volume. Sound that drowns out
normal speech can damage your hearing. Even with sealed or noise-canceling headphones, you should be able to
hear nearby people speak.
• To minimize the potential for hearing damage, keep the volume low enough that you can carry on a conversation
with people nearby.
• Headphones and headsets can attract dangerous objects like staples and paper clips. Always check your headset
or headphones before use.
• Use of a headset or headphones while driving may be prohibited or restricted in your area; check your local laws
and regulations for further information.
Finally, be aware of hearing loss symptoms. It’s a good idea to have your hearing checked regularly by an audiologist.
Stop using a headset or headphones with your device and have your hearing checked if:
• You experience any hearing loss symptoms
• You hear ringing in your ears
• Your speech sounds mufed, dull, or at
WARNING: Parts of this device are magnetic
Parts of your device are magnetic and may attract metallic items. To reduce the potential risk of sparks and
resulting damage to your device, other objects, and/or possible personal injury, verify the electrical connection
areas are free of metallic objects before interconnecting devices or charging connectors. Do not place magnetically
sensitive devices, credit cards, other magnetic storage media near your device to reduce the potential for magnetic
interference between your device and other devices, possible disruption of medical device operation, or corruption
of magnetically stored data.
WARNING: Personal medical devices
Radio-frequency emissions and magnetic elds from electronic equipment can negatively affect the operation
of other electronic equipment, causing them to malfunction. Although your device is designed, tested, and
manufactured to comply with regulations governing radio frequency emission in countries such as the United States,
Canada, the European Union, and Japan, the wireless transmitters and electrical circuits in the device may cause
unintentional interference in other electronic equipment.
Persons with pacemakers should always take the following precautions:
• The American Heart Association recommends that a minimum separation of 15 cm (6 inches) be maintained
between a wireless device and a pacemaker to avoid potential interference with the pacemaker.
• If you use your mobile device with a case or holder select one without metallic parts.
• Do not carry your device in a chest pocket.
• If you have any reason to suspect that interference is occurring immediately turn off your device.
If you use a medical device other than a pacemaker, consult the device manufacturer or your physician for information
and instructions about the use of other electronic devices near your medical device.
NOTICE: Third‑party compatibility
Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly
recommend that you purchase and use original Microsoft or Microsoft-licensed devices or accessories only. Use of
incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and
pose a possible risk of re, explosion, or battery failure leading to serious injuries, damage to your device, or other
serious hazards.
WARNING: Radiofrequency interference
Although your device has been tested for safety and compatibility, it contains a radio that could affect other electronic
equipment or medical devices (such as pacemakers) under certain circumstances, causing them to malfunction and
result in possible injury or death.
• Turn off your device in any location where instructed to do so.
• Follow all crew instructions while on an aircraft. Turn off your device and/or turn on airplane mode as instructed by
the crew, including for any wireless devices packed in your luggage. Consult airline staff or the crew about using
your device in ight.
• Follow all the facility rules and posted instructions in areas where cellular or wireless network use is prohibited.
WARNING: Battery replacement and device repairs
Batteries in devices with user-replaceable batteries can be changed by opening the battery receptacle and following
the battery replacement instructions in the Quick Start Guide. Microsoft recommends that you seek professional
assistance for all other device repairs, and that you use caution if undertaking do-it-yourself repairs. Opening and/or
repairing your device can present electric shock, device damage, re, and personal injury risks, and other hazards.
WARNING: Battery safety
Your device uses disposable or rechargeable batteries. Improper use or misuse of disposable or rechargeable batteries
may cause injury, death, property damage, and may damage your device or its accessories as a result of battery uid
leakage, re, overheating, or explosion.
Battery uid is corrosive and may be toxic. It can cause burns and may be harmful or fatal if swallowed.
To reduce the risk of injury when using disposable or rechargeable batteries:
• Keep batteries out of the reach of children.
• Immediately remove old, weak, or worn out batteries from your device. Recycle or dispose of old, weak, or worn
batteries in accordance with local, regional, or national law or regulation
• Remove the batteries from your device before storing your device for an extended period.
• Avoid contact with battery uid. If a battery leaks:
• Keep the leaked uid from touching your skin, eyes, clothes, or other surfaces. If the battery uid contacts your
skin, eyes, or clothes, immediately the affected area with water and contact your doctor or other medical provider
as appropriate.
• Carefully remove all batteries by reversing the battery installation instructions provided with your device.
• Before inserting new batteries, thoroughly clean the battery compartment with a dry cloth, or follow the batter y
manufacturer’s recommendations for cleanup.
• We recommend that you use Microsoft approved battery packs. Replace the disposable or rechargeable batteries
supplied with your device with batteries of the same type and rating.
• Do not disassemble, crush. crush, open, puncture, shred, short external contacts or circuits, expose to temperature
above 40 °C (104 °F), or dispose of batteries in re or water.
• Do not mix new and old batteries or batteries of different types (for example, carbon-zinc and alkaline batteries).
• Do not allow metal objects to touch the battery terminals on the device; they can become hot and cause burns.
• Do not carry or place batteries or battery packs together with other metal objects.
• Do not leave a battery-powered device in direct sunlight for an extended period.
• Do not immerse batteries in water or allow them to become wet.
• Do not use a battery if it has become wet. Do not attempt to dry a battery or batter y pack with a hair dryer, in a
conventional oven, or in a microwave oven.
• Do not connect batteries directly to wall outlets or car cigarette-lighter sockets.
• Do not strike, throw, step on, or subject batteries to severe physical shock.
• Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or
other liquids, expose to re, explosion or other hazard.
• Do not recharge batteries near a re or in extremely hot conditions.
• Dropping your device or its battery, especially on a hard surface, can damage the device and its battery. We
recommend that you seek professional assistance to inspect your device if you believe damage has occurred.
• Never use a damaged battery. If your battery appears scratched, or nicked, immediately place it aside and dispose of
it properly. Use of a damaged battery can cause electrical shorts, overheating, and other component failures.
WARNING: Potentially explosive atmospheres
Do not store or carry ammable liquids, gases, or explosive materials in the same compartment your device, its parts,
and/or accessories.
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Turn off your device, and do not remove or install battery chargers, AC adapters, or any other accessory for your
device when you are in an area with potentially explosive atmospheres. Areas with potentially explosive atmospheres
are often, but not always, posted and may include fueling areas or fuel service stations; below decks on boats or other
vessels; fuel and/or chemical transfer and storage facilities; and areas where ammable chemicals or particles, such as
grain dust or metal powders have collected in the air. In such areas, sparks can occur and cause an explosion or re.
WARNING: AC power supply safety
Always select and use an appropriate AC power supply for your device. Failure to take the following precautions can
result in serious personal injury or death from electric shock or re or in damage to your device.
To select an appropriate power source for your device:
• We recommend you use genuine Microsoft power supply units and AC power cords. A genuine Microsoft power
supply unit was provided with your device. Genuine Microsoft power supply units can also be purchased from a
Microsoft-authorized retailer and at https://store.microsoft.com/devices.
• Use only AC power provided by a standard (mains) wall outlet. Do not use non-standard power sources, such as
generators or inverters, even if the voltage and frequency appear acceptable.
• Conrm that your electrical outlet provides the type of power indicated on the power supply unit (in terms of
voltage [V] and frequency [Hz]). If you are unsure of the type of power supplied to your home, consult a qualied
electrician.
• Do not overload your wall outlet, extension cord, power strip, or other electrical receptacle. Conrm that they are
rated to handle the total current (in amps [A]) drawn by your device (as indicated on the power supply unit) and
any other devices using the same circuit.
• For devices where the AC prongs may be folded for storage, make sure its prongs are fully extended before
plugging the AC power supply for your device into the power (mains) outlet.
• For devices equipped with power cords with removable prongs and a universal power supply, make sure the
prong assembly is properly congured for the power outlet and fully seated into the power supply before
plugging the AC power supply into a power (mains) outlet.
CAUTION: Cable and cord safety
Exposed device cables and cords pose a potential tripping hazard. Arrange all cables and cords so that people and
pets are not likely to trip over or accidentally pull on them as they move around or walk through the area. Do not
allow children to play with cables and cords. To avoid damaging the cords and cables:
• Protect cords from being walked on or crushed.
• Protect cords from being pinched or sharply bent, particularly where they connect to a wall power (mains) outlet,
the power supply unit, and your device.
• Do not jerk, knot, sharply bend, stretch, or otherwise abuse the power cords. Do not wrap your power cord too
tightly, especially around the power brick. Instead, wrap it using loose coils rather than tight angles
• Do not expose power cords to heat sources.
• Do not allow pets or children to bite or chew on power cords.
• When disconnecting the power cord, pull on the plug—do not pull on the cord.
• Inspect your power cords regularly. If a power cord becomes warm, frayed, cracked or damaged in any way, stop
using it immediately. We recommend that you replace your damaged power cord with a genuine Microsoft
replacement power cord.
WARNING: Exposure to radio frequency (RF) energy
Devices that contain Wi-Fi and Bluetooth® radio transmitters have been designed, manufactured and tested to meet
the Federal Communications Commission (FCC), Industry Canada and European guidelines for RF exposure and
Specic Absorption Rate.
To ensure that your exposure to RF energy generated by the Wi-Fi and Bluetooth radios does not exceed the
exposure limits set forth by these guidelines, orient the device such that the display side is not directly in contact with
your body, such as lying display side face down on your lap or upper body.
Additional information about RF safety can be found on the FCC website at www.fcc.gov/oet/rfsafety and the Industry
Canada website at www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf01904.html.
WARNING: Cleaning
The risk of re, shock or damage to your Microsoft device during cleaning might be reduced by taking the following
precautions:
• Unplug all cables and turn your device off before cleaning.
• Only clean the exterior of your device.
• Clean your device with a dry cloth
• For devices with fans, vents, ports or similar openings:
• Gently clean the exterior surface of the fan, vent or other opening to remove any dust buildup.
• Do not insert objects into the fan, vents, ports, or other opening.
• Do not attempt to clean connectors.
WARNING: Usage
To reduce the risk of re, shock or damage to your Microsoft device, do not expose your device to rain, snow or other
types of moisture. Do not use your device near water or in a damp or excessively humid location (e.g., near a shower,
bath tub, sink, or swimming pool, or in a damp basement). To keep your device in prime operating condition:
• Do not use your device near heat sources, food, excessive dirt, dust, oil, chemicals, or in strong direct sunlight.
• Do not place objects on top of your device.
• Use only attachments/accessories specied by Microsoft.
• For devices with fans, vents, ports or similar openings:
• Do not cover or insert objects into the fan, vents, ports, or other opening.
• Do not allow dust to build up on the fan, vent or other openings.
• Do not place your device in narrow or cramped space.
• Do not dry your device with a hair dryer, clothes dryer, conventional, toaster, or microwave oven. If your device
becomes wet, gently wipe the exterior with a clean, dry cloth.
REGULATORY INFORMATION
This device is not intended for use in machinery, medical or industrial applications. Any changes or modications not
expressly approved by Microsoft could void the user’s authority to operate this device. This product is for use with NRTL
Listed (UL, CSA, ETL,etc.), and/or IEC/EN 60950-1 or IEC/EN 62368-1 compliant (CE marked) Information Technology
equipment. No serviceable parts included. This device is rated as a commercial product for operation at +32ºF (+0ºC)
to +95ºF (+35ºC).
Disposal of Waste Batteries and Electrical & Electronic Equipment
This symbol on the product or its batteries or its packaging means that this product and any batteries it contains
must not be disposed of with your household waste. Instead, it is your responsibility to hand this over to an
applicable collection point for the recycling of batteries and electrical and electronic equipment. This separate
collection and recycling will help to conserve natural resources and prevent potential negative consequences
for human health and the environment due to the possible presence of hazardous substances in batteries and electrical
and electronic equipment, which could be caused by inappropriate disposal. For more information about where to
drop off your batteries and electrical and electronic waste, please contact your local city/municipality ofce, your
household waste disposal service, or the shop where you purchased this product. Contact
eRecycle@microsoft.com for additional information on WEEE and waste batteries. Rechargeable products contain a
Lithium- ion Battery.
For Customers in the United States and Canada
Models: 1827, 1839, 1843, 1865
Contact information: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA.
Email: regcomp@microsoft.com
This Class B digital apparatus complies with Part 15 of the U.S. Federal Communications Commission (FCC) rules,
Innovation, Science and Economic Development (ISED) Canada licence-exempt RSS standards. Operation is subject to
the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Any changes or modications to this device not expressly approved by Microsoft could void the user’s authority to
operate the device.
Model 1843: This device is for indoor use only.
Model 1843, 24GHz Doppler Radar, the frequency and eld strength rating can viewed on aka.ms/184324ghz.
Radio and TV Interference Regulations
Microsoft hardware device(s) can radiate radio frequency (RF) energy. If not installed and used in strict accordance
with the instructions given in the printed documentation and/or onscreen help les, the device may cause harmful
interference with other radio-communications devices (for example AM/FM radios, televisions, baby monitors,
cordless phones, etc.). There is, however, no guarantee that RF interference will not occur in a particular installation.
To determine if your hardware device is causing interference to other radio-communications devices, turn off and
unplug the device from any external power source. If the interference stops, it was probably caused by the device. If this
hardware device does cause interference, try the following measures to correct it:
• Relocate the antenna of the other radio-communications device (for example AM/FM Radios, televisions, baby
monitors, cordless phones, etc.) until the interference stops.
• Move the hardware device farther away from the radio or TV, or move it to one side or the other of the radio or TV.
• Plug the device into a different power outlet so that the hardware device and radio or TV are on different circuits
controlled by different circuit breakers or fuses.
• If necessary, ask your device dealer or an experienced radio-TV technician for more suggestions. For more information
about interference issues, go to the FCC Web site at: http://www.fcc.gov/cgb/consumerfacts/interference.html. You
can also call the FCC at 1-888-CALL FCC to request Interference and Telephone Interference fact sheets.
CAN ICES-3 (B)/NMB-3(B)
Exposure to Radio Frequency (RF) Energy
Models: 1843, 1865
This device contains radio transmitters and has been designed, manufactured and tested to meet the
Federal Communications Commission (FCC), Innovation, Science and Economic Development Canada (ISED)
requirements and European guidelines for RF exposure and Specic Absorption Rate.
Model: 1843, this equipment should be installed and operated at a minimum of 20 cm from your body.
Product SAR information is available at sar.microsoft.com
Additional information about RF safety can be found on the links below:
FCC website at https://www.fcc.gov/general/radio-frequency-safety-0
ISED website at http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf01904.html
This device operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful
interference to co-channel mobile satellite systems.
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COPYRIGHT
Information and views expressed in this document, including URL and other Internet Web site references, may change
without notice.
This document does not provide you with any legal rights to any intellectual property in any Microsoft product.
You may copy and use this document for your internal, reference purposes. © 2019 Microsoft Corporation. Surface
and Windows 10 Pro are trademarks of the Microsoft group of companies. Bluetooth is a registered trademark of
Bluetooth SIG, Inc. All other trademarks are property of their respective owners.
SUMMARY OF MANUFACTURER’S LIMITED HARDWARE WARRANTY
& AGREEMENT (WITH BINDING ARBITRATION AND CLASS ACTION
WAIVER IN THE U.S.)
Microsoft warrants that the Microsoft Product will not malfunction under normal use conditions for one year from
the date of original purchase from an authorized retailer. The warranty excludes normal wear and tear, cosmetic
damage, damage caused by external causes including being dropped, exposed to liquid, inadequate ventilation, use
not in accordance with Microsoft’s instructions, hacking, viruses or other malware, and damage caused by repairs or
modications by someone other than Microsoft or a Microsoft-authorized service provider. If your local law gives
you any implied warranty, including of merchantability, its duration is the same as this warranty. Some states
or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may
not apply to you. To obtain warranty service, rst use the troubleshooting tips at support.microsoft.com. If they do
not solve your problem, follow the online process at support.microsoft.com. 1-800-MICROSO (642-7676) also gives
information on how to get service.
Other exclusions and limitations apply. Please read the entire Limited Warranty & Agreement at support.microsoft.
com/warranty. By purchasing or using the Microsoft Product, you agree to its terms.
If you live in or, if a business, your principal place of business is in the United States, please read the binding
arbitration clause and class action waiver in Section 11 of the Limited Warranty & Agreement at aka.ms/
hw‑warr‑arbitration. It affects how disputes concerning your Microsoft Product, its price, advertising, marketing,
communications, your purchase transaction, billing, or the Limited Warranty & Agreement are resolved. It binds you
and Microsoft. Parts of the arbitration clause are described below.
Any dispute not resolved by informal negotiation or in small claims court will be resolved only by individual
binding arbitration under the Federal Arbitration Act before a neutral arbitrator whose decision will be nal—
not before a judge or jury, and not in a class action lawsuit, class‑wide arbitration, private attorney‑general
action, or any other proceeding where someone acts in a representative capacity. Individual proceedings
may not be combined without the consent of all parties. The American Arbitration Association will conduct the
arbitration under its Consumer or Commercial Arbitration Rules. Section 11 of the Limited Warranty & Agreement
contains the rest of the terms, instructions, and forms for notifying Microsoft of a dispute or commencing arbitration.
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