Melitta C5-12CFF Operator’s Manual

Place this chapter in the Coffee Machine section of the Equipment Manual.

Manufactured exclusively for McDonald’s

CAFINA Ltd. Römerstrasse 2 5502 Hunzenschwil Switzerland

represented by:

MelittaSystemService USA Inc. 665 Tollgate Road, Suite B Elgin, IL 60123 (EE. UU.) Phone: (847) 717 8900 Fax: (847) 717 8924 www.melitta-mss.com Hotline: (866) 910 9105

c5-12C FF

TABLE OF CONTENTS

WARRANTY 2

WARRANTY McD 4

INTRODUCTION 5

SAFETY 6

PARTS IDENTIFICATION / FUNCTIONS AND EXPLODED VIEW 10

EQUIPMENT SET-UP AND CLOSE PROCEDURES 12

SYSTEM SETUP / OPERATION 17

MAINTENANCE 26

TROUBLESHOOTING 29

ORDERING PARTS / SERVICE 33

NON-SCHEDULED MAINTENANCE 33

APPENDICES 33

created 06/13/2013

OM V3.0

WARRANTY

1. Scope of Warranty

MSS warrants the products as follows:

• All products (other than as specied in the following): 2 years parts and labor;

• Electronic circuit and/or control boards: 3 years parts only.

2. General Conditions of Warranty

The exchange of parts is limited to 3 per year. The warranty period runs from the earlier of (i) the date of installation or (ii) 6 months after the shipment date from the place of manufacture in Switzerland or Germany. The warranty covers defects in material or workmanship. Defective products must be returned prepaid to MSS-USA, 665 Tollgate Road, Suite B, Elgin, IL 60118 or a dealer/repair station authorized by MSS. A list of authorized dealers/repair stations may be obtained by writing to MSS at the foregoing address or calling (847) 717-8924. MSS, in its sole discretion, shall determine the scope of a repair and exchange of parts. Any repair or exchange of parts shall not extend the warranty period.

3. Prerequisites of Warranty

Not covered by this warranty are products that have:

(a) been altered or modied;

(b) been improperly installed by persons not authorized by MSS;

(d) been used in violation of the manual or other instructions for use or installation; or

(e) been damaged due to defects or malfunctioning or defects of equipment, parts or installtions not provided by MSS.

Examples of the foregoing include:

• Defects or malfunctioning resulting from improper cleaning, human errors or mishandling (such as blocked valves or mixer);

• Defects due to lime-scale build-up or other deposits resulting from the use of water softening equipment (such as boilers or water pumps);

• Defects or malfunctioning due to electric overloads or power surges (such as burned electronic boards);

• Defects or malfunctioning due to deviations from the quality specications for milk, water and coffee beans; or

• Defects of malfunctioning due to deviations from the quality settings recommend by MSS.

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OPERATING MANUAL

4. Requirements for Water Quality

This Warranty is valid only if the following water quality requirements/ranges are complied with:

• 54 ppm - 125 ppm total dissolved solids

• 3.1 gpg – 7.3 gpg dissolved hardness minerals in water

• 6.8 -7.2 pH acidity/alkalinity

5. Requirements for Power and Plumbing

This Warranty is valid only if the requirements for Power and Plumbing as per Installation Guide and drawing included in packaging are complied with.

6. Ordinary Wear and Tear Items Excluded From Warranty

Excluded from the warranty are items or parts that are subject to natural wear in the ordinary use of the equipment, such as

• Seals

• Filters

• Piston sprays

• Piston plunger

• Paint coatings

• Grinding burrs

• Foamer head

7. No Implied Warranties

THE WARRANTY PROVIDED HEREUNDER IS EXPRESSLY IN LIEU OF ANY AND ALL OTHER WARRANTIES, AND MSS DISCLAIMS ANY AND ALL OTHER EXPRESS WARRANTIES AND ALL IMPLIED WARRANTIES WITH RESPECT TO THE EQUIPMENT, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

8. Limitations of Liability

EXCEPT AS EXPRESSLY AGREED UPON, UNDER NO CIRCUMSTANCES SHALL MSS HAVE ANY LIABILITY, WHETHER DIRECTLY OR BY WAY OF INDEMNITY, FOR SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, STATUTORY OR OTHER DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR INJURIES TO PERSONS OR TO PROPERTY OR LOSS OF PROFITS OR LOSS OF FUTURE BUSINESS OR REPUTATION, LOSS OF USE OF EQUIPMENT, COST OF DOWN TIME OR COST OF SUBSTITUTE EQUIPMENT, WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, STRICT OR PRODUCTS LIABILITY, INFRINGEMENT OF PATENTS, TRADE SECRETS, TRADEMARKS, COPYRIGHTS OR OTHER PROPRIETARY RIGHTS, OR ANY OTHER LEGAL THEORY IN CONNECTION WITH THE SALE OF THE EQUIPMENT, ITS USE, INSTALLATION OR APPLICATION OR IN CONNECTION WITH THE PERFORMANCE BY MSS HEREUNDER.

OPERATING MANUAL

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WARRANTY MCD

MSS/Cana represents and warrants that the Products will (1) conform to McD’s current Standards; (2) be merchantable; (3) be free from defects in design, construction, workmanship, materials and packaging; (4) be t and sufcient for the purpose for which it is intended and/or which is stated on any packaging, labeling or advertising; and (5) be equivalent in materials, quality, t, nish,

workmanship, performance and design to samples, if any, submitted to and approved by McD. EXCEPT AS OTHERWISE PROVIDED IN THE AGREEMENT BETWEEN MSS AND MCD, THE WARRANTIES PROVIDED IN THIS PARAGRAPH SHALL BE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

MSS/Cana further represents and warrants that (1) the manufacture, use, distribution or sale of the

Products will not violate or infringe any proprietary or intellectual property rights of any person or

entity; (2) the Products will be produced, packaged, tagged, labeled, packed, shipped and invoiced in

compliance with the applicable requirements of federal, state and local laws, regulations, ordinances and administrative orders and rules of the United States, its territories and all other countries in

which the Products are produced or delivered; (3) they will strictly adhere to all applicable federal,

state and local laws, regulations, ordinances and administrative orders and rules of the United States, its territories and all other countries in which the Product are produced or delivered with respect to the operation of their production facilities and their other business and labor practices, including laws, regulations and prohibitions governing the working conditions, wages, hours and

minimum age of work force; (4) MSS/Cana will not discriminate based upon gender, race, sexual

orientation, national origin or any other basis prohibited by law in their employment practices and that the Products are not produced or manufactured, in whole or in part, by child labor or by convict or forced labor; (5) upon request from McD, MSS/Cana will provide McD with specic information, in such detail as McD may reasonably request, as to the location(s) and methods(s) of the

manufacture of the Products; (6) upon reasonable notice and during regular business hours, McD,

its designated representatives and any independent inspectors approved by McD may inspect any

production facility at which the Products or any components of the Products are being produced;

(7) if McD determines that a Product must be inspected prior to its shipment to the United States or other country, such inspection will be performed at the sole expense of MSS/Cana by an independent inspector approved by McD and any inspection or documentation thereof, and corrective

actions, if any, taken by MSS/Cana with respect to such Approved Product will not be deemed

an acceptance of any such Product, or a waiver or any nonconformities or defects in any such

Product and will not excuse any failure by MSS/Cana to deliver such Product in accordance with this Agreement or the terms of any Purchase Order; (8) MSS/Cana will strictly adhere to the McDonald’ s Code of Conduct for Suppliers, as it may change over time; (9) MSS/Cana will not

use any trade name, trademark, service mark or other intellectual property of McD, or any other trade name, trademark or service mark incorporating the „Mc“ or „Mac“ formative, in any manner whatsoever, including, without limitation, on or in connection with any Product or other products or

services, without rst obtaining the written consent of McD; and (10) they will at all times remain

in compliance with the Foreign Corrupt Practices Act, as it may be amended from time to time.

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OPERATING MANUAL

INTRODUCTION

The c5 coffee machine is a fully automatic coffee machine which can dispense pre-programmed coffee- and milk products through a height-adjustable product outlet into the product cup.

The beverage required is selected via ve beverage selection buttons.

Power Connection

The c5 coffee machine is permanently connected to main power during normal operation.

Depending on the form of the power connection, the coffee machine is disconnected from mains power via power plug and socket, or via a circuit breaker on the mains panel.

Two separate bean hoppers allow for two different coffee types, e.g. regular and decaffeinated coffees.

For hot milk processing with integrated, automatic

cleaning, the Cana conforms to NSF/ANSI /

Standard 4.

The patented, Automatic Coffee quality System (ACS) continually monitors relevant parame-

ters such as neness of grind, coffee powder

weighed-in quantity, infusion time and water temperature.

The piston system is optimally controlled via a Variable Pressure System (VPS).

NOTE:

The c5 coffee machine does not have a power switch of its own.

Water Connection

The c5 is connected to a water purication

system (RO) in the building by a stop valve –

quick disconnect – screen lter – and a backow

preventer. In case of a problem on the c5, the coffee machine can be shut off or disconnected quickly from the main water supply.

stop valve

quick disconnect

Water is drained from the c5 into the waste water system with permanent connection to the sewer.

OPERATING MANUAL

water ow

direction

back ow preventer

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screen lter

to c5

SAFETY

Warnings

Safety information in these Operating Instructions

Warning symbols used

The following warning symbols may be afxed

to the equipment.

Low voltage

• Warning of dangerous electrical voltage.

• Electric shocks can lead to serious injury or death.

• Only authorized technical personnel may perform work on electrical installations.

• The technical safety instructions must be followed.

• Unplug equipment before carrying out any work on electrical installations.

Hot surface / hot internal components

• Warning of heat which could lead to injury.

In these Operating Instructions, you will nd the

following three levels of safety information:

• Level 1

WARNING

• A warning refers to signicant hazards. Failure to follow the relevant safety instruction could lead to injury or death.

Depending on the type of danger, instead of STOP, one of the following symbols could be combined with the word WARNING.

WARNING

• Warning of electric shock.

WARNING

• Warning of heat.

• Allow hot surfaces and compo-nents to cool before carrying out any work on these component parts.

• If necessary, wear heat resistant gloves.

Places where warning symbols are af-

xed

NOTE

• The equipment comes supplied with

warning symbols (stickers) afxed

wherever appropriate.

• If any of the warning symbols should fall off during operation or following cleaning work, the operator must stick these warning symbols back again immediately.

• Level 2

CAUTION

• The CAUTION symbol stresses important instructions. Failure to observe these instructions could lead to damage to the equipment or to other material assets.

• Level 3

NOTE

• Notes contain additional information aimed at raising the general level of safety and at lightening the user’s workload.

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OPERATING MANUAL

Basic safety instructions

Proper use

General

Proper use includes, in addition to the specic

provisions set out below, observing these Operating Instructions and complying with the supplier’s obligatory maintenance and repair instructions.

c5 coffee machine

The c5 coffee maker is used solely to dispense coffee products, coffee and milk combined products, hot water, steam and to heat and froth milk.

No other use of the c5 coffee maker will be deemed to be proper.

WARNING

• Hot liquid comes out from the bottom of the beverage outlet. There is a danger of scalding.

WARNING

• Never interfere with the electricity supply connection or modify it. This could result in fatal injury.

• Never remove the screw- mounted covers. There is a danger of fatal injury upon contact with live components.

NOTE

Specic hazards and instructions

c5 coffee machine

WARNING

• Never insert either the hands or any rod-shaped object into a bean hopper

or into the lling chute while the c5

coffee machine is connected to the mains power supply.

• Only coffee beans may be introduced to the bean hopper.

WARNING

• When handling the combination cleaning tablets „COMBI-Tabs“, the manufacturer’s warnings and instructions that are printed on the cleaning tablet container must be observed and complied with.

• Regardless of type conguration, the c5 coffee machine should not be used in large kitchens.

• Electrical equipment which does not have adequate electro-magnetic protection should not be operated close to the c5 coffee machine.

• The drip tray serves solely to collect drip water. It must not be used as a sink.

OPERATING MANUAL

V3.0

CAUTION

• Never interfere with the water mains connection or modify it. There is a

danger of ooding.

• Only operate the c5 coffee machine in covered locations, avoid places where there is a risk of water splash. There is a risk of damage.

CAUTION

• Never spray the c5 coffee machine with a water hose during cleaning. There is a risk of damage.

• Always empty the coffee waste drawer in the correct manner. There

is a danger of overow.

• Always insert the key card dry and in the correct position into the slot. Do not insert any foreign objects or chip cards for other systems into the slot. There is a risk of damage.

• Do not leave key card in the slot during operation.

Key cards

CAUTION

• Keep key cards dry, cool and in the plastic pockets provided for this purpose. There is a risk of damage.

• Never put a key card on a hot surface or expose to direct sunlight. There is a risk of damage.

• Never put a key card down in an environment where there is a risk of water splash. There is a risk of damage.

• Always clean key cards including chip contacts with a clean, slightly moist cloth without using any household cleaner. There is a risk of damage.

• Never bend or fold a key card or use it as a tool. There is a risk of damage.

• In an environment that is likely to be electrostatic, always ensure that you have earthed yourself (e.g. by touching a radiator) before handling a key card. There is a risk of damage.

• If the internal relieve pressure valve

Refrigerator

CAUTION

• When relling with milk, always use

• Always close the refrigerator door.

is actuated due to excessive pressure or temperature increase, switch the c5 coffee machine off immediately. Secure the c5 coffee machine against unintentional switching on and report to Customer Support.

pre-cooled milk that is no warmer than 40°F. There is a hygiene risk.

There is a hygiene risk.

Personal safety

WARNING

If handled improperly, the equipment could cause serious or fatal injury.

Anyone using and maintaining the equipment must be trained in the correct handling of the equipment and must have read and understood the safety instructions in these Operating Instructions before starting to use or maintain the equipment.

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OPERATING MANUAL

WARNING

Authorized persons

Never modify or remove any safety mechanisms.

Do not disable any safety mechanisms by modifying the equipment.

If there are any warning symbols afxed

to the equipment (dependent on nationality), never remove these. Replace any lost or defective warnings symbols immediately.

WARNING

Never operate the equipment in a damaged condition.

Report any irregularities to your superior immediately, especially if they affect safety.

Safety mechanisms

As well as the warning symbols (dependent on

nationality) afxed to the equipment, the equipment

also has several active safety mechanisms.

General

Only persons who are authorized to do so may work on or with the equipment.

A person is deemed to be authorized if he/she

satises the minimum training and knowledge

requirements listed in this chapter and has been

assigned a xed area of responsibility.

Areas of responsibility of personnel

Manager

As the most senior person from a legal point of view, the manager is responsible for the proper use of the equipment and for the training and deployment of authorized personnel.

Se encarga de registrar las competencias empreHe/she records the competencies of authorized persons, including whether they have the authority to give orders, for his business.

Power switch

c5 coffee machine power switch.

Activation with key card.

His/her tasks include the following:

• He/she sets or resets the equipment to the beverages that are currently to be dispen-sed, if he/she wishes to dispense different beve-

rages than those that the supplier congured

upon delivery or installation of the equipment.

User

He/she is responsible for the following tasks:

• Adjusts the equipment to the beverages currently to be dispensed.

• Rells consumables, e.g. coffee, milk.

• Starts the equipment and monitors it.

• Cleans and services the equipment.

• Pinpoints problems and organiser problem

rectication.

OPERATING MANUAL

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PARTS IDENTIFICATION / FUNCTIONS AND EXPLODED VIEW

Bean Hopper

Bean Hopper slider

Chute for coffee cleaning tablets

Foamer head cover

Holding screw foamer head cover

Display

Product selection keypad

Preselection keypad

Adjustable coffee / milk spout

Drip tray

Coffee waste drawer

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OPERATING MANUAL

PRODUCT SELECTION



1) Display



PRESELECTION KEYPAD



2) Product selection keys

3) Product labels



1) Not labeled, but function of Decaf

OPERATING MANUAL







2) Non - or low fat milk instead of whole milk

3) Espresso - allows for an extra shot

4) Cup size

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EQUIPMENT SET-UP AND CLOSE PROCEDURES

Fill milk

NOTE

• The c5 coffee machine has a „standby“ operating mode.

• None of the product elds are lit up.

Switching on

1. Insert “user” or “manager” key card and then remove.

Please conrm (SH)

3. After the coffee machine has heated up, the “Fill milk” prompt will appear. Insert the milk bag(s) and put the corresponding milk

connectors into the container and conrm.

4. All ve product elds are illuminated.

Please wait

10:32 PM 08.08.2008

The coffee machine is now lling the milk

system.

Select beverage

10:34 PM 08.08.2008

The coffee machine is now ready to dispense beverages.

2. The c5 coffee machine heats up. The second line ashes:

TURN ON

prog.197°F act. 161°F

TURN ON

Steam temp. too low

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OPERATING MANUAL

Dispensing of beverages

Reference products

Dispensing normal coffee

The following description of how to dispense beverages assumes the following allocation to the beverage selection buttons:

Product elds from top to bottom...

Select Beverage

09:03 AM 06.1.2012

Shift /Stop

Mocha

Latte

NOTE

* after the product in the display means „reference product from bean hopper 1“.

** after the product in the display means „reference product from bean hopper 2“.

General sequence

1. Push the beverage outlet upwards.

2. Select desired coffee cup.

3. Place 1 coffee cup under the beverage outlet.

4. Push the beverage outlet downwards until the coffee cup can be removed without having to push the beverage outlet upwards again.

5. When this message is displayed, the coffee machine is ready to dispense beverages ...

Iced Mocha /Latte

Hot Chocolate

Add hot milk

Select beverage

10:34 PM 08.08.2008

Select:

• On the preselection keypad:

- Product: Decaf / Non-Fat (if appli-cable).

- Size of beverage: Small / Medium / Large.

• On the product selection keypad:

- Product on key level 1 – direct key stroke.

- Product on key level 2 – “Shift” + product key.

Stopping the product ow...

You can interrupt the ow of beverage at any time

by pressing the Shift/Stop button [

OPERATING MANUAL

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Change milk bag

Rell coffee beans

1. The following message indicates that there is no milk in the milk bag.

Select beverage

Change milk bag

2. Change the empty milk bag and conrm that by pressing the Shift/Stop button [

Please wait

10:34 PM 08.08.2008

3. The coffee machine is now priming the milk system.

Select beverage

The bean hoppers are monitored as regards coffee bean content. If the bean hopper becomes empty, this is displayed during the dispensing of a beverage.

The following message appears...

Bean hopper 1 empty

Please conrm

Bean hopper 2 empty

Please conrm

1. Fill coffee beans into bean hopper 1, right hand side.

or ll coffee beans into bean hopper 2, left

hand side

10:34 PM 08.08.2008

You can now dispense beverages as required.

2. Press Shift/Stop button to conrm.

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OPERATING MANUAL

Emptying the coffee waste drawer

NOTE

• The coffee waste drawer is full to capacity when it contains a weight of 0.7 kg. (1,5 lbs).

When this occurs, the message „Empty drawer!“ is displayed.

• The coffee waste drawer is 80 % full when it contains a weight of

0.56 kg. (1,25 lbs).

When this occurs, the message „Drawer almost full!“ is displayed.

1. Empty the coffee waste drawer, clean with warm water and dry.

2. Push the coffee waste drawer in. The following message appears...

Drawer emptied?

Please conrm (SH)

Press Shift/Stop button [

3. The following message appears...

Select beverage

CAUTION

• If the coffee waste drawer overows, this will cause serious dirt accumulation inside the c5 coffee machine.

• Always empty the coffee waste drawer correctly when the c5 coffee machine is switched on.

1. The following displays indicate how full the coffee waste drawer is...

...Coffee waste drawer is 80 % full.

Select beverage

Drawer almost full

...Coffee waste drawer is 100 % full.

11:30 PM 08.08.2008

4. You can now dispense beverages as required.

Select beverage

Empty drawer!

2. Push the beverage outlet all the way up.

3. Pull out the coffee waste drawer. The following message appears...

Select beverage

Drawer missing!

OPERATING MANUAL

V3.0

Cleaning the drip tray

Close Procedures

1. The drip grille and drip tray must be cleaned at regular intervals.

2. Press the drip grille at the back right or back left corner downwards a little.

NOTE

• Only use combination cleaning tablets “COMBI-Tabs”.

• Get out three combination cleaning tablets “COMBI-Tabs”.

• Get the cleaning container

3. Remove drip grille and clean.

4. Clean drip tray and clean out the drain holes if they are blocked.

5. Place the drip grille in the correct position on the drip tray, i.e. with the transverse rods underneath.

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OPERATING MANUAL

SYSTEM SETUP / OPERATION

♦ Liquid crystal display

Control panel and button layout

○ Displays information on the correspon-

ding function.

♦ Navigation button [

○ One level higher in the structure

○ Used to conrm queries / or adjusment

values.

♦ Navigation button [

○ One level down in the structure.

♦ Navigation button [

○ One position horizontally to the right in

the structure.

♦ Navigation button [

○ One position horizontally to the left in

the structure.

]

♦ Shift/Stop button [

○ Not allocated.

♦ [

] button

○ Used to raise the adjustment value in

predened steps.

○ Used to enter “Yes”.

] button

○ Used to lower the adjustment value in

predened steps.

○ Used to enter “No”.

] button (no invisible)

○ 1 = “Yes” in response to textual

questions.

]

OPERATING MANUAL

V3.0

○ 2 to 4 unallocated.

○ 5 = “no” in response to textual

questions.

Cards

Card handling:

1. Insert key card.

2. Wait until LC-display changes.

3. Remove key card.

♦ “user” key card

• Insertion of the card has the effect of switching the coffee machine on or off.

• Insertion of the card has the effect of granting access to basic functions.

Operation with critical problem

DPxx

• In this condition, the coffee machine is connected to the main power and water mains.

• It is not possible to dispense any beverages.

Operation with non-critical problem

♦ “manager” key card

• Insertion of the card has the effect of granting access to advanced functions.

• Insertion of the card after the adjustment values have been changed

has the effect of conrming the new

settings.

Operating modes

In operation

Select beverage

18:21 PM 08.08.2008

• In this condition, the coffee machine is connected to the main power and water mains.

Select beverage

Error coffee part DP16

• In this condition, the coffee machine is connected to the main power and water mains.

• There are restrictions on the dispensing of beverages.

“Stand by” operation (switched off)

18:21 PM 08.08.2008

• In this condition, the coffee machine is connected to the main power and water mains.

• There are no restrictions on the dispensing of beverages.

Out of order (de-energised)

• In this condition, the coffee machine is disconnected from the main power and water mains.

• It is not possible to dispense any beverages.

V3.0

• It is not possible to dispense any beverages.

OPERATING MANUAL

Structure of the functions

Access with the “user” key card

♦

♦ Menu Cleaning

○ Cleaning

♦ Menu Daily counter

○ Coffee total

• Setting 0 - 100 000

○ Other products

• Setting 0 - 100 000

Access with the “manager” key card

♦ Menu Cleaning

○ Cleaning

♦ Menu Daily counter

○ Coffee total

• Setting 0 - 100 000

○ Other products

• Setting 0 - 100 000

♦ Menu Coff. quant. ±1g

○ Coffee products

• Setting ±1g

♦ Menu Flow period water

○ Hot water products

• Setting 0,4 - 120s

♦ Menu Pre-infusion 1 milk

○ Milk / coffee products

• Setting 0 - 50s

♦ Menu Pre-infusion 2 milk

○ Milk / coffee products

• Setting 0 - 50s

♦ Menu Post-infusion milk

○ Milk / coffee products

• Setting 0 - 50s

♦ Menu Flow period milk

○ Milk products

• Setting 0,4 - 120s

○ Reset counter

• Setting yes / no

♦ Menu Total counter

○ Coffee total

• Setting 0 - 1 000 000

○ Milk total

• Setting 0 - 1 000 000

♦ Menu Functions

○ EXTERNAL

• function disabled

○ Self-service

• Setting yes / no

○ ON / OFF timer

• Setting yes / no

○ Memoswitch

• function disabled

○ Milk

• function disabled

♦ Menu Flow period steam

○ disabled

♦ Menu Price do not use

○ For all products

• Setting 0 - 25.00

♦ Menu No charge do not use

○ For all products

• Setting yes / no

♦ Menu Clock / date

○ Hours

• Setting HH

○ Minutes

• Setting MM

○ Day

• Setting DD

○ Month

• Setting MM

○ Disable buttons

• Setting yes / no

♦ Menu Water quantity

○ Coffee products

• Setting 0 - 995ml

OPERATING MANUAL

V3.0

○ Year

• Setting YY

Brief description of functions

Daily counter

○ With “user” key card

Queries the current counter status for all products. Deletion of counters is not possible.

○ With “manager” key card

Queries the current counter status for all products. Deletion of counters is generally possible.

Total counter

○ Coffee / Milk

Queries the current counter status for

specied products.

Deletion of counters is not possible.

○ EXTERNAL

disabled

○ Memoswitch

disabled

○ Milk

disabled

Water quantity

○ Every individual coffee product

The water quantity can be altered in

predened steps.

Coffee quantity ±1g

○ Every individual coffee product

The powder quantity can be altered in

predened steps.

Functions

○ Self-service

Switches coffee machine to self-service operation.

The products intended can be dis-pensed directly.

○ ON/OFF timer

Sets coffee machine to automatic switching on and off.

The switch-on / switch-off times must

have been previously specied by a

service engineer.

○ Disable buttons

Locking and release of the control buttons on the coffee machine.

Flow period hot water

○ Hot water beverages

The ow time can be altered in predened steps.

Preinfusion 1 milk

○ Every “coffee-milk” beverage

The milk ow time can be altered in predened steps.

Coffee is then added.

Preinfusion 2 milk

○ Every “coffee-milk” beverage

The milk ow time can be altered in predened steps.

Coffee is then added.

V3.0

OPERATING MANUAL

Post-infusion milk

Use of the functions

○ Every “coffee-milk” beverage

The milk ow time can be altered in predened steps.

Coffee is output rst.

Flow period milk

○ Cold milk

The ow time can be altered in predened steps.

○ Hot milk

The ow time can be altered in predened steps.

Cleaning

• Card: “user” key card

1. Insert / remove card.

Cleaning?

Please conrm (SH)

2. [

3. Start of cleaning procedure.

].button

Flow period steam disabled

Price do not use

No charge do not use

Clock / date

○ Clock

Used to set the time in the format «00:10PM»

○ Date

Used to set the date in the format «Wednesday 10.09.2008»

OPERATING MANUAL

V3.0

Daily counter

• Card: “user” key card.

1. Insert / remove card.

Cleaning?

Please conrm (SH)

2. 1x [

] button.

Cleaning

3. 1x [

] button.

Daily counter

4. 1x [

] button.

Coffee total

• Card: “manager” key card.

1. Insert / remove card.

Cleaning?

Please conrm (SH)

2. 1x [

] button.

Daily counter

3. 1x [

] button.

Coffee total

4. [

] or [ ] button.

Other beverages

Cleaning

5. [

] or [ ] button.

Other beverages

6. Insert / remove card.

Select beverage

18:21 PM 08.08.2008

5. [

] or [ ] button.

Reset counter

6. 1x [

] button.

Reset counter

7. 1x [

] button.

Daily counter

8. Insert / remove card.

Select beverage

V3.0

18:21 PM 08.08.2008

OPERATING MANUAL

Total counter

Functions

• Card: “manager” key card.

1. Insert / remove card.

Cleaning

2. 1x [

] button.

Total counter

3. 1x [

] button.

Coffee total

312

4. 1x [

] button.

NOTE

• Only those functions which have orange background (activated) can be altered.

• Card: “manager” key card.

1. Insert / remove card.

2. 3x [

] button.

Functions

3. 1x [

] button.

Self-service

1x [

] button.

ON/OFF timer

Tea total

252

5. 1x [

] button.

Steam total

512

6. 1x [

] button.

Milk total

125

7. 1x [

] button.

Total counter

8. Insert / remove card.

1x [

] button.

Disable buttons

4. 1x [

] button.

Self-service

1x [

] button.

ON/OFF timer

1x [

] button.

Disable buttons

5. 1x [

] button.

Functions

Select beverage

18:21 PM 08.08.2008

OPERATING MANUAL

6. IInsert / remove card.

Select beverage

18:21 PM 08.08.2008

V3.0

Clock / date

• Card: “manager” key card.

8. 1x [

] button.

Clock / date Day

1. Insert / remove card.

Cleaning?

Please conrm (SH)

2. 1x [

] button.

Cleaning

3. 1x [

] button.

Clock / date

4. 1x [

] button.

Clock / date Hours

Wednesday 06.08.2008

9. e.g.1x [

] button.

Clock / date Day

Thursday 07.08.2007

10. 1x [

] button.

Clock / date Month

Thursday 03.07.2008

11. e.g.1x [

] button.

Clock / date Month

Sunday 03.07.2008

12. 1x [

] button.

Clock / date Year

09:27 AM

5. e.g.1x [

] button.

Clock / date Hours

09:27 AM

6. 1x [

] button.

Clock / date Minutes

10:27 AM

7. e.g.5x [

] button.

Clock / date Minutes

10:27 AM

Saturday 11.08.2007

13. e.g.1x [

] button.

2007

Clock / date Year

Monday 11.08.2008

14. 1x [

] button.

2008

Clock / date

15. Insert / remove card.

Select beverage

10:32 AM 14.08.2008

After switching off the coffee machine a message like this appears...

V3.0

10:32 AM 14.08.2008

OPERATING MANUAL

Resetting to initial installation default settings

4. The following message appears…

This function is used to reset the coffee machine software to the default settings that applied upon

rst installation.

The coffee machine reads in from the “memory” key card all the data which the service technician wrote to the card (“memory” key card) last time.

NOTE

• All the software modications which have been made to the functions using the “manager” card are lost when machine is reset!

♦ Cards:

Read memory card (+)

10:32 PM 04/16/2008

5. 1x [

] button.

Reading memory card

Remove card

6. Remove “memory” key card.

1. To disconnect the coffee machine from the mains power supply:

○ Pull out the plug

○ set separate power switch to OFF.

2. Insert the “memory” key card.

3. To connect the coffee machine from the mains power supply:

7. Insert / remove “user” key card.

Calibration

Please wait

TURN ON

8. Coffee machine reset is complete.

Select beverage

○ Insert plug

○ set separate power switch to ON.

OPERATING MANUAL

V3.0

MAINTENANCE

This chapter deals exclusively with prevenive maintenance of the equipment. In case of problems, please consult page 33 “Troubleshooting”

Maintenance schedule

Cleaning intervals

Cleaning area Daily Weekly Monthly

Cover of beverage outlet .................................. ●

Beverage outlet ................................................ ●

Outer panel surfaces ........................................ ●

Control button ................................................... ●

Bean hoppers ................................................... ●

Coffee waste drawer ......................................... ●

Recess for coffee waste drawer ....................... ●

Liquid crystal display ........................................ ●

Milk hoses / refrigerator .................................... ●

Cleaning procedure .......................................... ●

Area underneath the equipment ....................... ●

Drip grille .......................................................... ●

Drip tray ............................................................ ●

Intervals between services

Your c5 coffee machine must be serviced with an approved McDonald‘s Preventative Maintenance plan.

V3.0

OPERATING MANUAL

Cleaning

Cleaning work

CAUTION

• Only use non-corrosive, non-abrasive household cleaners.

• Only use non-abrasive cloths.

• Do not use any of the normal (rapid) decalcifying agents.

• Only use combination cleaning tablets “COMBI-Tabs” for cleaning procedures

Cleaning area

Cover of beverage outlet ..................................

Beverage outlet ................................................

Outer panel surfaces ........................................

Control buttons .................................................

Bean hoppers ...................................................

Coffee waste drawer .........................................

..........................................................................

Recess for coffee waste drawer .......................

Liquid crystal display ........................................

Milk hoses / refrigerator ....................................

..........................................................................

Cleaning procedure ..........................................

Drip grille ..........................................................

Drip tray ............................................................

Cleaning work

Clean using damp cloth.

Clean using dry cloth.

Rinse out with warm (not hot) water every time

that it is emptied.

Rub dry with cloth.

Clean using damp cloth.

Clean using dry cloth.

Following the cleaning procedure, clean only the

outside of the milk hose, using a dry cloth.

Clean inside of refrigerator with damp cloth.

For further details, see next point.

Clean using damp cloth.

OPERATING MANUAL

V3.0

Cleaning procedure

Because of the high amount of milk beverages served from the c5, frequent cleaning cycles are absolutely required to keep the coffee machine operational at all times.

The cleaning procedure needs to be performed daily, and it will start at every shut down procedure. The coffee machine can not be shut off without cleaning the whole system.

The cleaning process can be performed at any given time by inserting the “user” or “manager” key card.

The cleaning process consists of a coffee system cleaning cycle and a milk system cleaning cycle.

The milk cleaning cycle is divided into the actual system cleaning, the system sanitizing cycle, and once per week, the system deliming cycle.

a). Coffee cleaning cycle

The coffee cleaning cycle is fully automatic. The only thing, the operator has to do, is to insert a cleaning tablet at a prompt in the menu.

b). Milk cleaning cycle

For the milk system cleaning, the operator has to prepare the sanitizer solution prior to starting the cleaning process. During the milk cleaning cycle, the operator will be prompted to change cleaning jugs by audible and visual messages.

The deliming cycle once a week, using a special deliming agent, helps to clean the milk system more thoroughly than with the daily cleaning tablets.

A step by step cleaning procedure is provided with the coffee machine, and can also be found in the appendix to this operating manual.

V3.0

OPERATING MANUAL

TROUBLESHOOTING

Fault display, troubleshooting and fault acknowledgement

During operation, the control system monitors the operating status continually. Faults are displayed on the liquid crystal display. In case of malfunctions, the user or operator can intervene in accordance with the procedures described in this chapter an attempt to trouble- shoot the problem.

Brief description of troubleshooting process:

Checklist for fault diagnosis and troubleshooting

Quick Fix

A quick troubleshooting guide can be found in the appendix to this operating manual. The same document should always be available close to the coffee machine.

More detailed trouble shooting information is described in the next chapter.

Textual error messages

♦ LCD messages:

- Analyse message on the liquid crystal display. The possibilities are as follows:

○ Text message.

○ Text message plus diagnosis point (DP)

display.

- First of all insert / remove the “user” or “manager” key card. If this clears the malfunction, then the coffee machine will be once more ready to dispense beverages. Otherwise see below.

- To troubleshoot the problem, proceed as described in “Textual error messages” and “Error messages displayed via diagnosis points (DP)”.

- Insert / remove “user” or “manager” key card a second time.

○ Temp. too high. ○ Temp. too low. ○ Boiler temp. too high. ○ Boiler temp. too low.

♦ Cause of fault:

○ Unknown hardware or software error. ○ Static charge. ○ Effect of storm (overvoltage due to

storm).

♦ Troubleshooting measure(s):

Disconnect / connect to mains power supply.

1. Disconnect the coffee machine from the mains power supply.

2. Wait at least 20 seconds.

3. Connect coffee machine.

- If this clears the malfunction, then the coffee machine will be once more ready to dispense beverages. If not, disconnect the coffee machine from mains power by pulling the plug from the wall socket and reconnect after about 20 seconds, or via the circuit breaker on the mains panel.

OPERATING MANUAL

4. Insert “user” or “manager” key card to switch machine ON.

5. Decision:

If the textual error message is no longer shown, there is no need for any action.

If the textual error messages are still visible, notify Customer Support.

V3.0

♦ LCD messages:

○ Change milk bag.

♦ Cause of fault:

○ Milk level too low.

♦ Troubleshooting measure(s):

Check if milk connectors are fully inserted in milk bag.

○ check milk level.

○ change milk bag, if required.

See also “Change milk bag” page 14.

♦ LCD messages:

○ No milk available.

○ No water.

♦ Cause of fault:

○ Check water connection:

Connect Disconnect

♦ Troubleshooting measure(s):

Open stopcock in the external fresh water feeder hose.

Check that the quick disconnect (can be metal or white plastic) is fully inserted. Push together to make sure, if is fully connected.

Clean or replace external water lter.

♦ Cause of fault:

○ Acknowledge of message “Milk lled”

with “no”.

○ Shortage of water while cleaning.

♦ Troubleshooting measure(s):

Unplug and reconnect coffee machine and

conrm with “yes”.

♦ LCD messages:

○ Drawer missing!

♦ Cause of fault:

○ Coffee waste drawer not inserted or

not pushed in far enough.

♦ Troubleshooting measure(s):

♦ LCD messages:

○ Bean hoppers (1 or 2).

♦ Cause of fault:

○ Bean hopper 1 or 2 is empty.

♦ Troubleshooting measure(s):

Rell coffee beans, see also “Rell coffee

beans” page 14.

Use coffee waste drawer correctly.

See also “Emptying the coffee waste drawer” page 15.

V3.0

OPERATING MANUAL

♦ LCD messages:

♦ Troubleshooting measure(s):

○ Boiler level.

♦ Cause of fault:

○ Water level too low.

○ Too much time elapses during the lling

operation.

♦ Troubleshooting measure(s):

There may be a water leak or the water feed

may be insufcient.

The coffee machine is still in operation;

however it is necessary to keep an eye on it.

Contact Customer Support.

♦ LCD messages:

○ Filter.

♦ Cause of fault:

The coffee machine is still in operation;

however it is necessary to keep an eye on it.

Contact Customer Support.

♦ LCD messages:

○ Service Coffee.

○ Service Milk.

♦ Cause of fault:

○ The whole system needs servicing.

○ The milk system needs servicing.

♦ Troubleshooting measure(s):

The coffee machine is still in operation;

however it is necessary to keep an eye on it.

○ The main water lter has reached the

end of its life cycle and needs to be replaced.

♦ Troubleshooting measure(s):

The coffee machine is still in operation;

however it is necessary to keep an eye on it.

Contact Customer Support.

♦ LCD messages:

○ Grinder correction.

♦ Cause of fault:

○ The automatic coffee bean grinding

calibration is not working. This results in reduced quality of the beverages dispensed.

Contact Customer Support.

♦ LCD messages:

○ Foamer replacement.

♦ Cause of fault:

○ Cover plate on foamer head casting has

been removed, or has not been xed

property.

♦ Troubleshooting measure(s):

Put cover back and x with 2 screws.

OPERATING MANUAL

V3.0

♦ LCD messages:

♦ Diagnosis point (DP):

○ Reboot system.

♦ Cause of fault:

○ Fatal system error.

♦ Troubleshooting measure(s):

Unplug machine or switch off at circuit breaker on mains panel. Wait for 20 seconds and reconnect.

Error messages displayed via diagnosis

points (DP)

♦ Diagnosis point (DP):

○ 0 / 1 / 2 / 4 / 5

♦ Cause of fault:

○ 8 / 9 / 10 / 16 / 17 / 18 / 22 / 23

♦ Cause of fault:

○ System fault.

♦ Troubleshooting measure(s):

Contact Customer Support.

Extended Troubleshooting functions with

“Troubleshooter” key card

Delivered with every c5 coffee machine is a “Troubleshooter” or “Machine status” key card.

This card can be used between the service organization and the coffee machine user to track down

a specic problem on the coffee machine.

○ System fault.

♦ Troubleshooting measure(s):

Contact Customer Support.

♦ Diagnosis point (DP):

○ 7

♦ Cause of fault:

○ Coffee waste block too high.

♦ Troubleshooting measure(s):

Check coffee waste drawer:

○ empty coffee waste drawer correctly.

More details can be found on the separate chart in the appendix to this document.

see also “Emptying the coffee waste drawer” page 15.

If the fault persists, contact Customer Support.

V3.0

OPERATING MANUAL

ORDERING PARTS / SERVICE

Technical information

The c5 coffee machine representative for the USA:

Melitta USA Inc. 665 Tollgate Road, Suite B Elgin, IL 60123 (EE. UU.) Teléfono: (847) 214 8088 Fax: (847) 214 8061

www.melitta.com

For quick reference when calling service, please note the following:

c5 machine serial number:

NON-SCHEDULED MAINTENANCE

WARNING

• Inspection, testing, and repair of electrical equipment should only

be performed by qualied service

personnel.

WARNING

• All electrical connections should be disconnected and the hood circuit breaker should be turned off when servicing the clamshell grill.

McD store number:

APPENDICES

♦ Circuit diagram c5-FF 34

♦ Circuit diagram FOST PCB 35

♦ QUICK OPERATING MANUAL 36

♦ Daily Cleaning 47

♦ Weekly Cleaning 49

♦ Sanitizing Procedure 51

♦ Foamer head 53

♦ Machine status key card 55

OPERATING MANUAL

V3.0

OPERATING MANUAL

V3.0

Short Cupping/Low Temp Basic Troubleshooting

Drinks are short  lling

Drink temperatures are low

● Change foamer head

● Clean the lower foamer head  tting with

a clean brush

● Run a cleaning cycle

Check refrigerator temperature

● No cooler than 36 f.

● No warmer than 40 f.

If problem persists, a service

call is required

Fault Reset Basic Troubleshooting

Insert the user card to clear a fault

and restart the machine

Use the 5 Button Reset Procedure if

the machine can not be restarted with

the User Card

● Any DP code on the screen

● Buttons are not functioning

● Steam temp too low

● No hot water

● No coffee from spout

● Change/No milk will not clear

● Bean Hopper error will not clear

● Boiler level low message

● Piston Normal position message

Press these 5 Buttons Simultaneously

1. 2. 3. 4. 5.

Shi / Stop

A successful restart will make the screen

go blank and restart the machine

V3.0

OPERATING MANUAL

No Water Basic Troubleshooting

Ensure that there is water

 owing to the machine

● Check the water  ltration/ R.O. system

● Is the water supply valve open?

● Check that the water line for the ma-

chine is not pinched and restricting water  ow

● Disconnect and Reconnect the water line quick disconnect coupling. Push together both ends of coupling until a click is heard

● Still No Water? A service call may be required.

Coffee Stick

Open Position

Quick disconnect

Change Milk Bag/No Milk Basic Troubleshooting

Milk Bags

● Change empty milk bag

● Check that the milk bag

tops are pushed all the way down in the slot

● Check that the lines routed from the milk box to the milk bags are not pinched

● Check that milk connectors are pushed all the way into the bag

● Check milk type Was a yogurt bag used by mistake?

Check refrigerator

temperature

● No cooler than 36 f.

● No warmer than 40 f.

● Check that milk lines are

not frozen

Swap milk bag connectors

Place whole milk connector

on non-fat milk bag

Place non-fat milk connector

on whole milk bag

Does the drink selection

work with the connectors

swapped?

● No, call for a service visit

● Yes, swap milk bags.

The machine may be used

with only one bag

until serviced

Non-emergency

service call required

OPERATING MANUAL

V3.0

Wrong Card Basic Troubleshooting

Clean the User card with a sanitizing towel User Card Still Does Not Work

● Try a different User or Manager card

● If a different card works, the  rst User

card is bad

● A card from a different store may be used

Dry and re-insert the cleaned User card

Call for a service technician if you are

unable to start or clean the machine

Replace Foamer Head Basic Troubleshooting

Check for proper connection of hose

 ttings to the foamer head

● Verify that the cover plate is seated correctly

● Check that cover plate screws are fully tightened

Note: Foamer cover plate has a safety switch in-

stalled in the machine. If the limit switch screw does

not make contact with the safety switch,

the message will not clear.

Adjusting the foamer cover plate

limit switch screw

● Loosen retaining nut. Back off until it touches the bottom of the screw head

● Tighten screw until it is fully seated

(should look like picture above)

● Loosen limit switch screw 2 full revolutions and tighten nut

Note: Do not allow the limit switch screw

to turn while tightening the nut

V3.0

OPERATING MANUAL

Drawer Missing/Empty Basic Troubleshooting

Drawer Missing

● Is the grounds drawer pushed all the way in?

● If drawer is fully installed, clean the coffee grounds drawer

● Clean area outside and behind the coffee grounds drawer to remove any build up that may prevent the drawer from closing

● Clean inside the coffee

grounds drawer

Empty Drawer

● Empty the coffee grounds drawer

● Press the shift button to

con rm that drawer was emptied

● Drawer must be removed

for ten seconds or the message will not clear

Bean Hopper Empty Basic Troubleshooting

Are there coffee beans

in the hopper?

● Stir the coffee beans and check for obstruction.

● Is the bean gate open?

Remove the bean hopper

● Push beans down the tube with a long handled stirring spoon

● Replace hopper

● Open bean gate

● Make another drink

Note: Alternate grinder may be

used until service is available

Try the opposite Grinder

● Place hopper onto the other hopper holder, and open the bean gate

● Press the top button on the Pre-selection pad

● Run an espresso drink

Note: Service is required if

grinders do not work or hopper

must be swapped to continue

production

OPERATING MANUAL

V3.0

Water leak Basic Troubleshooting

After cleaning cycle:

Approximately 2-3 ounces of water is normal in:

● Waste drawer

● Milk box

During Normal Use:

Is water  lling the drip tray and spilling onto the refrigerator?

If drip tray is full:

● check for debris blocking drain

Remove and dry any excess water from the waste drawer

Tilt milk box outside of the refrigerator to drain condensation

Wait 1-2 hours and check for new water

If new water is found, a service call is required

● verify that drain hose is not kinked, pinched, or excessively sagging

Melitta SystemService

Service Hotline

866-910-9105

V3.0

OPERATING MANUAL

without running a complete cleaning

cycle. Please follow the cleaning

instructions on page 7.

Insert User or Manager card face up.

Remove after the display shows please

conrm.

NOTE: Machine can not be switched OFF

Bean hopper 1

Bean hopper

slider

Operating panel

WARNING:

When beverages are dispensed,

there is a risk of scalding from

steam and hot liquids!

Proceed with care!

Coffee waste

drawer

Drip tray

Revised 01/2010

Press preselect buttons for specia-1.

lity and cup size

Press product button. 2.

Press „Shift/Stop“ button rst to

access second level of products.

Select the desired beverage:

Display

Shift/Stop

button

Product

buttons

The c5 is ready to serve

beverages when the

display shows Select

beverage.

If message Fill milk is

displayed, refer to pro-

cedure on page 2 of this

document.

Specialty Coffee Machine

Insert User or

Manager card face up.

Remove card when

display shows Turn on.

Do not leave card in

machine.

-1-

Turn ON Machine Machine ready Turn OFF Machine

BASIC DAILY OPERATION

access cover

Foamer head

Bean hopper 2

WARNING:

Risk of scalding.

Hot water and steam ow from spout

during start up.

Display

Preselection

keypad

Drip grate

Beverage spout

Preselect

Machine Overview

Place one cup of the desired size

under the spout.

Dispensing Beverages

buttons

Adjust the spout height to be

approximately ½ inch above the

cup rim.

OPERATING MANUAL

V3.0

Revised 01/2010

If message „Bean Hopper em-

pty“ appears on display, Lift

the lid from the empty bean

hopper. Rell with fresh coffee

beans. Make sure to ll beans

evenly on both sides of insert

in the bean hopper.

Topping Up Coffee Beans

Slider

To remove a bean hopper for rell

or cleaning, move the slider all the

way in, hold bean hopper with both

hands on the conical section rotate

it slightly forth and back and lift it

Removal of Bean Hopper

upwards.

The mandatory daily system

cleaning procedure is described in

page 5 and 6 of this document.

Specialty Coffee Machine

If message „Fill milk“ or „Change Milk bag“ appears

open door on refrigerator, pull milk connector out of

the empty milk container and reinsert milk connector

into new bag. Close door to fridge. Push Shift/Stop

button to conrm.

Fill Milk / Change Milk bag

-2-

TOPPING UP AND MACHINE CLEANING

When the message „Empty

drawer“ appears on the display,

move the spout all the way up,

pull the waste drawer out and

empty it in the waste bin. Rinse

the drawer with warm water and

wipe dry with a cloth.

Emptying Coffee Waste Drawer

- Cover of beverage spout, spout itself

- Both bean hoppers

- Recess for coffee waste drawer

- Control panels

Daily Cleaning Daily System Cleaning

In addition to the automatic

cleaning cycle, the following parts

must be cleaned, using a

sanitizer soaked towel.

V3.0

OPERATING MANUAL

06:19 AM 12/01/2009

Restart the machine with the User card

Select beverage

Error coffee part DP_ _

6. FAULT MESSAGE

Clear the fault with the User card

TURN ON

prog.197°F act. 191°F

Fault conrmed

Select beverage

06:20 AM 12/01/2009

06:18 AM 12/01/2009

OK?

866-910-9105

NO? ( CALL SERVICE CENTER

Revised 01/2010

Specialty Coffee Machine

Check the milk level ►Are both bags full?

Select beverage

06:15 AM 12/01/2009

Are both milk pick up tubes fully inserted?

-3-

QUICK FIX

Coffee machine not working:

Check power ►Is the Display lighted?

Check water hose quick connector

Check waste drawer

Check bean hoppers ►Are both hoppers

Connected Disconnected

full?

Drawer pushed all the way in?

Check slider

must be open

OPERATING MANUAL

V3.0

tors and push Shift

Open bean hopper slider

are fully inserted and push Shift

To bean hopper up with coffee beans.

Check quick disconnect. Insert „User“ card

Check water connection to coffee machine.

power

Run complete cleaning cycle

before reinserting. Try another card

Revised 01/2010

Empty coffee waste drawer.

If fault persists, contact technical service

Put full milk container in fridge, make sure connectors

Place milk container(s) into refrigerator, insert connec-

Causes of Faults Steps to be Taken for Remedy

Reinsert card face up. Wipe card with damp cloth, dry

Specialty Coffee Machine

Disconnect / reconnect coffee machine from / to main

Drink temperature too low

Underlling / short cupping

<Display and buttons Frozen> Unplug unit for 3 sec.

Message

<Fill Milk> Start up message

<Change milk bag> Milk container in refrigerator is empty

LC-Display - Plain Text Error

-4-

Checklist for Tracking and Rectifying of Faults

ALARM HANDLING AND TROUBLESHOOTING

<No water> Fresh water ow insufcient

<Drawer missing> Coffee waste drawer missing or inserted incorrectly Insert coffee waste drawer correctly

<Wrong card> Key card inserted upside down or backwards

<Reboot System> System Error

<Bean hopper (1 or 2) empty> Coffee bean hopper 1 or 2 is empty

V3.0

<DP 7> Coffee waste drawer is over lled

Diagnostic Point Causes of Fault Steps to be taken for Remedy

Fault Display via Diagnostic Points (DP)

A number of machine faults are being displayed by „Diagnostic Points“ (DP). Most of these faults can only be rectied by trained service personnel.

Generally, to recover from a DP-error, insert the „User“ or „Manager“ card twice. If the error persists, contact technical service.

<DP 0 - DP 24> System fault Contact technical service

OPERATING MANUAL

Revised 01/2010

Specialty Coffee Machine

Lower Volume Stores (fewer than 500 drinks per week)

Follow this chart for machines that produce fewer than 500 drinks each week

The machine must also be cleaned two (2) times any single day producing more than 85 drinks

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

-5-

top for coffee

LOWER VOLUME STORES

Cleaning tablet in

pitcher

1 bag Delimer

in milk cleaning

2 Cleaning tablets

powder in milk

pitcher

cleaning pitcher

Empty sanitizer

Install Clean

Foamer head

OPERATING MANUAL

V3.0

Revised 01/2010

Daytime Cleaning Night Cleaning

Specialty Coffee Machine

Follow this chart for machines that produce more than 500 drinks each week

Higher Volume Stores (more than 500 drinks per week)

See pages 7 & 8

Cleaning tablet in top for coffee

-6-

HIGHER VOLUME STORES

See pages 7 & 8

2 Cleaning tablets in milk cleaning pitcher

See pages 9 & 10

1 bag Delimer powder in milk cleaning pitcher

See pages 11 & 12

Empty Sanitizer pitcher

See page 13

Install Clean Foamer head

V3.0

OPERATING MANUAL

Daily Cleaning

Why Daily cleaning of the machine

Time required 1 minutes to prepare 24 minutes to complete

Time of day at closing of store For 24-hour restaurants

Hazard icons

Tools and supplies

Mon. / Tues. /

Thurs. / Fri. / Sat.

Between 12:00 AM till 4:00 AM

daily cleaning for higher volume stores

Anytime during the day - Managers preference

BE51D1

Cana c5-12C FF Daily BE51D1

Revised 01/2010

«user» chip

card

Melitta Combi

Tabs

Procedure

Step 1

Insert the «user» card (chip

facing up) to start the clea-

ning cycle.

Specialty Coffee Machine

Step 2

Remove the card and

replace in the holder on the

side of the machine.

Step 3

Push button

Cleaning-Jug

«Delimer»

Step 4

Push

Step 5

Display alternates between

button to conrm

and

Push button

Drawer emptied

Please conrm (

Clean milk with

cleaner

Please conrm (SH)

)

Lift the spout.

Empty and replace the cof-

fee waste drawer

-7-

DAILY CLEANING

OPERATING MANUAL

V3.0

Daily Cleaning (continued)

Step 6

Open the refrigerator and

remove the milk connectors

from the milk bags. Place the

milk lines in a empty jug. Make

sure the connectors are at the bottom of the jug. Immediately carry the remaining milk to the

walk-in cooler for storage.

Step 7

Step 12

Proceed to sanitizing

procedure

Cana c5-12C FF Daily BE51D1

Revised 01/2010

Push button

Step 8

Put 1 Melitta Combi Tablet in

the top of the machine after

the machine prompts «put

1 cleaning tab for coffee in

top» (after 4 min.).

Step 9

Push button

Step 10

to conrm

Please conrm (SH)

Specialty Coffee Machine

Put 2 Melitta Combi Tablet

in the jug after machine

prompts «put 2 cleaning

tabs into jug».

Step 11

Push button

-8-

DAILY CLEANING - cont.

to conrm

Please conrm (SH)

WARNING: Never put Delimer Powder in the top of the machine.

Use only one Melitta Combi Tablet in the top.

V3.0

OPERATING MANUAL

Weekly (Deliming 2x Week) Weds./Sun. BE51W1

Why Weekly cleaning of the machine remove milk stone

Time required 1 minutes to prepare 24 minutes to complete

Time of day at closing of store For 24-hour restaurants

Between 12:00 AM till 4:00 AM

daily cleaning for higher volume stores

Anytime during the day - Managers preference

Hazard icons

Tools and supplies

Cana c5-12C FF Weekly BE51W1

Revised 01/2010

«user» chip

card

Melitta Combi

Tabs

Procedure

Step 1

Insert the «user» card (chip

facing up) to start the clea-

Specialty Coffee Machine

Step 2

Remove the card and

replace in the holder on the

side of the machine.

Step 3

Push button

Cleaning-Jug

McD Delimer

ning cycle.

«Delimer»

bag

Step 4

Push

Step 5

Display alternates between

button to conrm

and

Push button

Drawer emptied

Please conrm (SH)

Clean milk with

delimer

Please conrm (SH)

Lift the spout.

Empty and replace the cof-

fee waste drawer

-9-

WEEKLY CLEANING

OPERATING MANUAL

V3.0

Weekly Deliming (continued)

Step 6

Open the refrigerator and

remove the milk connectors

from the milk bags. Place the

milk lines in a empty jug. Make

sure the connectors are at the bottom of the jug. Immediately carry the remaining milk to the

walk-in cooler for storage.

Step 7

Step 12

Proceed to sanitizing

procedure

Cana c5-12C FF Weekly BE51W1

Revised 01/2010

(4 min.

to conrm

Please conrm (SH)

Push button

Step 8

Put 1 Melitta Combi Tablet in

the top of the machine after

the machine prompts «put 1

cleaning tab for coffee in top»

Step 9

Push button

Step 10

Specialty Coffee Machine

Put 1 bag McD Delimer in

the jug.

Step 11

Push button

-10-

WEEKLY CLEANING - cont.

to conrm

Please conrm (SH)

WARNING: Never put Delimer Powder in the top of the machine.

Use only one Melitta Combi Tablet in the top.

V3.0

OPERATING MANUAL

Sanitizing procedure Daily BE51D2

Why to sanitize to the machine after daily or weekly cleaning cycle

Time required 1 minutes to prepare 3 minutes to complete

Time of day after daily or weekly cleaning cycle

Cana c5-12C FF Daily BE51D2

Revised 01/2010

Hazard icons

Tools and supplies

Cleaning-Jug

«Sanitizer»

Procedure

Once the daily or weekly

cleaning cycle is completed,

the machine will beep and the

display alternates between

Specialty Coffee Machine

Step 1

and

Insert the empty jug for

sanitizing into fridge

Please conrm (SH)

Step 2

Push button to conrm

Display reads

Sanitizing with hot

water Temp. 200°F

Insert both milk tubes into the

cleaning jug labelled «Sani-

tizer», and making sure the

tubes are reaching the bottom

of the jug.

-11-

SANITIZING PROCEDURE

After the sanitizing cycle is

completed, the coffee machine

will be turned off and the dis-

play reads

The pitcher will be ¼ full of hot

water at the end of the sanitizing

cycle.

7:21 PM 06/20/2008

OPERATING MANUAL

V3.0

Sanitizing procedure (continued)

Step 3

Remove the cleaning jug

containing hot water and wipe

the milk connectors with a sani-

tizer soaked towel.

Step 4

Wash the inside of the refrige-

rator and the milk hoses.

Allow to air dry.

Step 5

Take the coffee waste drawer

and the drip grille to the 3 com-

partment sink.

Wash, rinse, sanitize, allow

to air dry and replace on the

machine

Step 6

Wipe the beverage spout with a Sanitizer towel, and allow to

air dry.

To start up the machine see

start up procedure.

Cana c5-12C FF Daily BE51D2

Revised 01/2010

Step 7

Specialty Coffee Machine

Wash the been hopper in warm

soapy water at the 3 compart-

ment sink. Do not place in ware

washer. Allow to dry before

lling with beans.

-12-

SANITIZING PROCEDURE - cont.

V3.0

OPERATING MANUAL

Foamer head changing and cleaning

Why cleaning necessary, blocked unit

Time required 5 minutes to prepare 10 minutes to complete

Time of day after daily cleaning / deliming

Daily

Cana c5-12C FF Daily

Revised 01/2010

Hazard icons

Tools and supplies

screwdriver milk jet unit milk jet unit brushes

Procedure

Step 1

Unscrew the 2 cover screws

with a screwdriver and re-

move the cover.

Specialty Coffee Machine

Step 2

Move all sliders back from

foamer head.

Step 4

Plug in the clen foamer head

into the lower connector, push it over the pins and

move the sliders back into

position.

Step 5

Replace the cover and ligh-

ten the screws. Align pins with the holes on left side.

Step 3

Lift the foamer head out,

then pull it out of the lower

-13-

FOAMER HEAD CHANGE

OPERATING MANUAL

connector.

V3.0

Foamer head changing and cleaning (continued)

Step 6

Clean dirty foamer head with

brush and soapy water as

shown.

Rinse with sanitizer and air

dry.

Cana c5-12C FF Daily

Revised 01/2010

Specialty Coffee Machine

-14-

FOAMER HEAD CLEANING

V3.0

OPERATING MANUAL

Troubleshooter / Machine Status Key Card

Besides the User-; Manager- and Memory key cards, the Cafina coffee machine is being shipped with either a “Troubleshooter” or a “Machine

Status” key card. The function of both cards is the same. The card helps the service organisation to define machine errors or preventative

maintenance work that is coming up in the near future. The card is being used in an interactive task by telephone between the support person of

the service organisation and someone using the key card on the coffee machine.

Listed below are the functions and data that can be accessed with the “Troubleshooter / Machine Status” key card:

Cleanings ► Grinding period ► Grinder corr. ► Reference 1 ►

◄ ◄ ◄ ◄

▼▲ ▼▲ ▼▲ ▼▲

Coffee 22 Grinder 1. 0.180s/g Grinder 1 +10 Latte* SML 12 ► Latte* SML 12 +

Milk 20 Grinder 2 0.263s/g Grinder 2 -5 Water quantity 55 ml ◄ System time Stop

Start +

Latte* SML 12

System time Handling

Latte* SML 12

System time 13.6s

Display of the coffee-

and milk system

cleaning cycles

performed.

Display of the actual

grinding times for

grinders 1 and 2

Display of the actual

grinder adjustment of

grinders 1 and 2

Run system time

Reference 1

Start the function with

the + button.

Reference 2 ► DP quantity ► Filter ► Service Coffee ►

Service Milk

◄ ◄ ◄ ◄

▼▲ ▼▲ ▼▲ ▼▲

Espresso** 13 ► Espresso** 13 DP quantity Total filter capacity Service Coffee interval Service Milk interval

Water quantity 45 ml ◄ System time Stop DP 8: 13 800.0l ► 50000 15000

Start +

◄► ◄► ◄► ◄►

Espresso** 13 DP quantity Eff. filter capacity Service Coffee actual Service Milk actual

System time Handling DP 8: 13 36.5l 232 120

Espresso** 13

System time 13.6s Delete eff. filter cap?

no + -

Run system time

Reference 2

Start the function with

the + button.

Recall all DP’s which

have occurred.

Delition not possible.

Display and delete

water filter capacity

Display coffee service

interval and actual

coffee products counter.

Display milk

serviceinterval and

actual milk products

counter

Instruction Machine Status Key Card (MSKC) V 1.0 P./N. 2954114 date 04/25/2007

OPERATING MANUAL

V3.0

OPERATING MANUAL c5-FF USA

Cana Ltd.

Coffee machines

CH-5502 Hunzenschwil www.cana.ch part of the melitta group

Responsible department:

ITS

Prepared: 06/13/2013 Roger Kurz

Valid for: c5-12C FF USA

Take-over department: Revision:

V3.0

Checked: Approved: Languages:

Derived from: V2.2

Replaces: V2.2

Doc.-type: Manual

File name: OM_EN_V3.0.pdf

Classication:

Public

english

Document:

P./N. 2954111

Pages: 108

Melitta C5-12CFF Operator’s Manual

Specifications and Main Features

Frequently Asked Questions

User Manual