Melitta C5-12CFF Operator’s Manual

Place this chapter in the Coffee Machine
section of the Equipment Manual.

®

Manufactured exclusively for McDonald’s

CAFINA Ltd.
Römerstrasse 2
5502 Hunzenschwil
Switzerland

represented by:

MelittaSystemService USA Inc.
665 Tollgate Road, Suite B
Elgin, IL 60123 (EE. UU.)
Phone: [phone]
Fax: [phone]
www.melitta-mss.com
Hotline: [phone]

by

EN

c5-12C FF

TABLE OF CONTENTS

WARRANTY 2

WARRANTY McD 4

INTRODUCTION 5

SAFETY 6

PARTS IDENTIFICATION / FUNCTIONS AND EXPLODED VIEW 10

EQUIPMENT SET-UP AND CLOSE PROCEDURES 12

SYSTEM SETUP / OPERATION 17

MAINTENANCE 26

TROUBLESHOOTING 29

ORDERING PARTS / SERVICE 33

NON-SCHEDULED MAINTENANCE 33

APPENDICES 33

© Cana Ltd. coffee machines
All Rights Reserved

created 06/13/2013

OM V3.0

EN

WARRANTY

1. Scope of Warranty

MSS warrants the products as follows:

• All products (other than as specied in the following): 2 years parts and labor;

• Electronic circuit and/or control boards: 3 years parts only.

2. General Conditions of Warranty

The exchange of parts is limited to 3 per year. The warranty period runs from the earlier of (i) the date
of installation or (ii) 6 months after the shipment date from the place of manufacture in Switzerland
or Germany. The warranty covers defects in material or workmanship. Defective products must be
returned prepaid to MSS-USA, 665 Tollgate Road, Suite B, Elgin, IL 60118 or a dealer/repair station
authorized by MSS. A list of authorized dealers/repair stations may be obtained by writing to MSS at the
foregoing address or calling [phone]. MSS, in its sole discretion, shall determine the scope of
a repair and exchange of parts. Any repair or exchange of parts shall not extend the warranty period.

3. Prerequisites of Warranty

Not covered by this warranty are products that have:

(a) been altered or modied;

(b) been improperly installed by persons not authorized by MSS;

(c) failed due to abuse or inadequate or improper maintenance or care;

(d) been used in violation of the manual or other instructions for use or installation; or

(e) been damaged due to defects or malfunctioning or defects of equipment, parts or installtions
not provided by MSS.

Examples of the foregoing include:

• Defects or malfunctioning resulting from improper cleaning, human errors or mishandling
(such as blocked valves or mixer);

• Defects due to lime-scale build-up or other deposits resulting from the use of water softening
equipment (such as boilers or water pumps);

• Defects or malfunctioning due to electric overloads or power surges (such as burned elec­tronic boards);

• Defects or malfunctioning due to deviations from the quality specications for milk, water and
coffee beans; or

• Defects of malfunctioning due to deviations from the quality settings recommend by MSS.

2

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OPERATING MANUAL

4. Requirements for Water Quality

This Warranty is valid only if the following water quality requirements/ranges are complied with:

• 54 ppm - 125 ppm total dissolved solids

• 3.1 gpg – 7.3 gpg dissolved hardness minerals in water

• 6.8 -7.2 pH acidity/alkalinity

5. Requirements for Power and Plumbing

This Warranty is valid only if the requirements for Power and Plumbing as per Installation Guide
and drawing included in packaging are complied with.

6. Ordinary Wear and Tear Items Excluded From Warranty

Excluded from the warranty are items or parts that are subject to natural wear in the ordinary use
of the equipment, such as

• Seals

• Filters

• Piston sprays

• Piston plunger

• Paint coatings

EN

• Grinding burrs

• Foamer head

7. No Implied Warranties

THE WARRANTY PROVIDED HEREUNDER IS EXPRESSLY IN LIEU OF ANY AND ALL OTHER
WARRANTIES, AND MSS DISCLAIMS ANY AND ALL OTHER EXPRESS WARRANTIES AND ALL
IMPLIED WARRANTIES WITH RESPECT TO THE EQUIPMENT, INCLUDING ANY WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

8. Limitations of Liability

EXCEPT AS EXPRESSLY AGREED UPON, UNDER NO CIRCUMSTANCES SHALL MSS HAVE
ANY LIABILITY, WHETHER DIRECTLY OR BY WAY OF INDEMNITY, FOR SPECIAL, INCIDENTAL,
INDIRECT, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, STATUTORY OR OTHER DAMAGES,
INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR INJURIES TO PERSONS OR TO PROPERTY
OR LOSS OF PROFITS OR LOSS OF FUTURE BUSINESS OR REPUTATION, LOSS OF USE
OF EQUIPMENT, COST OF DOWN TIME OR COST OF SUBSTITUTE EQUIPMENT, WHETHER
BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, STRICT OR PRODUCTS
LIABILITY, INFRINGEMENT OF PATENTS, TRADE SECRETS, TRADEMARKS, COPYRIGHTS OR
OTHER PROPRIETARY RIGHTS, OR ANY OTHER LEGAL THEORY IN CONNECTION WITH THE
SALE OF THE EQUIPMENT, ITS USE, INSTALLATION OR APPLICATION OR IN CONNECTION
WITH THE PERFORMANCE BY MSS HEREUNDER.

OPERATING MANUAL

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3

EN

WARRANTY MCD

MSS/Cana represents and warrants that the Products will (1) conform to McD’s current Standards;
(2) be merchantable; (3) be free from defects in design, construction, workmanship, materials and
packaging; (4) be t and sufcient for the purpose for which it is intended and/or which is stated
on any packaging, labeling or advertising; and (5) be equivalent in materials, quality, t, nish,

workmanship, performance and design to samples, if any, submitted to and approved by McD.
EXCEPT AS OTHERWISE PROVIDED IN THE AGREEMENT BETWEEN MSS AND MCD, THE
WARRANTIES PROVIDED IN THIS PARAGRAPH SHALL BE IN LIEU OF ALL OTHER WARRAN­TIES, EXPRESS OR IMPLIED.

MSS/Cana further represents and warrants that (1) the manufacture, use, distribution or sale of the

Products will not violate or infringe any proprietary or intellectual property rights of any person or

entity; (2) the Products will be produced, packaged, tagged, labeled, packed, shipped and invoiced in

compliance with the applicable requirements of federal, state and local laws, regulations, ordinances
and administrative orders and rules of the United States, its territories and all other countries in

which the Products are produced or delivered; (3) they will strictly adhere to all applicable federal,

state and local laws, regulations, ordinances and administrative orders and rules of the United
States, its territories and all other countries in which the Product are produced or delivered with
respect to the operation of their production facilities and their other business and labor practices,
including laws, regulations and prohibitions governing the working conditions, wages, hours and

minimum age of work force; (4) MSS/Cana will not discriminate based upon gender, race, sexual

orientation, national origin or any other basis prohibited by law in their employment practices and
that the Products are not produced or manufactured, in whole or in part, by child labor or by convict
or forced labor; (5) upon request from McD, MSS/Cana will provide McD with specic informa­tion, in such detail as McD may reasonably request, as to the location(s) and methods(s) of the

manufacture of the Products; (6) upon reasonable notice and during regular business hours, McD,

its designated representatives and any independent inspectors approved by McD may inspect any

production facility at which the Products or any components of the Products are being produced;

(7) if McD determines that a Product must be inspected prior to its shipment to the United States
or other country, such inspection will be performed at the sole expense of MSS/Cana by an inde­pendent inspector approved by McD and any inspection or documentation thereof, and corrective

actions, if any, taken by MSS/Cana with respect to such Approved Product will not be deemed

an acceptance of any such Product, or a waiver or any nonconformities or defects in any such

Product and will not excuse any failure by MSS/Cana to deliver such Product in accordance with
this Agreement or the terms of any Purchase Order; (8) MSS/Cana will strictly adhere to the
McDonald’ s Code of Conduct for Suppliers, as it may change over time; (9) MSS/Cana will not

use any trade name, trademark, service mark or other intellectual property of McD, or any other
trade name, trademark or service mark incorporating the „Mc“ or „Mac“ formative, in any manner
whatsoever, including, without limitation, on or in connection with any Product or other products or

services, without rst obtaining the written consent of McD; and (10) they will at all times remain

in compliance with the Foreign Corrupt Practices Act, as it may be amended from time to time.

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INTRODUCTION

The c5 coffee machine is a fully automatic coffee
machine which can dispense pre-programmed
coffee- and milk products through a height-adju­stable product outlet into the product cup.

The beverage required is selected via ve beve­rage selection buttons.

Power Connection

The c5 coffee machine is permanently connected
to main power during normal operation.

Depending on the form of the power connection,
the coffee machine is disconnected from mains
power via power plug and socket, or via a circuit
breaker on the mains panel.

EN

Two separate bean hoppers allow for two diffe­rent coffee types, e.g. regular and decaffeinated
coffees.

For hot milk processing with integrated, automatic

cleaning, the Cana conforms to NSF/ANSI /

Standard 4.

The patented, Automatic Coffee quality System
(ACS) continually monitors relevant parame-

ters such as neness of grind, coffee powder

weighed-in quantity, infusion time and water
temperature.

The piston system is optimally controlled via a
Variable Pressure System (VPS).

NOTE:

The c5 coffee machine does not have a power
switch of its own.

Water Connection

The c5 is connected to a water purication

system (RO) in the building by a stop valve –

quick disconnect – screen lter – and a backow

preventer. In case of a problem on the c5, the
coffee machine can be shut off or disconnected
quickly from the main water supply.

stop valve

quick disconnect

Water is drained from the c5 into the waste water system with permanent connection to the
sewer.

OPERATING MANUAL

water ow

direction

back ow preventer

V3.0

screen lter

to c5

5

SAFETY

Warnings

Safety information in these Operating
Instructions

EN

Warning symbols used

The following warning symbols may be afxed

to the equipment.

Low voltage

• Warning of dangerous electrical
voltage.

• Electric shocks can lead to serious
injury or death.

• Only authorized technical personnel
may perform work on electrical instal­lations.

• The technical safety instructions must
be followed.

• Unplug equipment before carrying out
any work on electrical installations.

Hot surface / hot internal compon­ents

• Warning of heat which could lead to
injury.

In these Operating Instructions, you will nd the

following three levels of safety information:

• Level 1

WARNING

• A warning refers to signicant hazards.
Failure to follow the relevant safety
instruction could lead to injury or
death.

Depending on the type of danger, instead of
STOP, one of the following symbols could be
combined with the word WARNING.

WARNING

• Warning of electric shock.

WARNING

• Warning of heat.

• Allow hot surfaces and compo-nents
to cool before carrying out any work
on these component parts.

• If necessary, wear heat resistant
gloves.

Places where warning symbols are af-

xed

NOTE

• The equipment comes supplied with

warning symbols (stickers) afxed

wherever appropriate.

• If any of the warning symbols should
fall off during operation or following
cleaning work, the operator must stick
these warning symbols back again
immediately.

• Level 2

CAUTION

• The CAUTION symbol stresses
important instructions. Failure to
observe these instructions could lead
to damage to the equipment or to
other material assets.

• Level 3

NOTE

• Notes contain additional information
aimed at raising the general level of
safety and at lightening the user’s
workload.

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OPERATING MANUAL

Basic safety instructions

Proper use

General

Proper use includes, in addition to the specic

provisions set out below, observing these Opera­ting Instructions and complying with the supplier’s
obligatory maintenance and repair instructions.

c5 coffee machine

The c5 coffee maker is used solely to dispense
coffee products, coffee and milk combined
products, hot water, steam and to heat and froth
milk.

No other use of the c5 coffee maker will be
deemed to be proper.

WARNING

• Hot liquid comes out from the bottom
of the beverage outlet. There is a
danger of scalding.

WARNING

• Never interfere with the electricity
supply connection or modify it. This
could result in fatal injury.

• Never remove the screw- mounted
covers. There is a danger of fatal
injury upon contact with live compo­nents.

NOTE

EN

Specic hazards and instructions

c5 coffee machine

WARNING

• Never insert either the hands or any
rod-shaped object into a bean hopper

or into the lling chute while the c5

coffee machine is connected to the
mains power supply.

• Only coffee beans may be introduced
to the bean hopper.

WARNING

• When handling the combination
cleaning tablets „COMBI-Tabs“, the
manufacturer’s warnings and instruc­tions that are printed on the cleaning
tablet container must be observed
and complied with.

• Regardless of type conguration, the
c5 coffee machine should not be used
in large kitchens.

• Electrical equipment which does
not have adequate electro-magnetic
protection should not be operated
close to the c5 coffee machine.

• The drip tray serves solely to collect
drip water. It must not be used as a
sink.

OPERATING MANUAL

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7

EN

CAUTION

• Never interfere with the water mains
connection or modify it. There is a

danger of ooding.

• Only operate the c5 coffee machine
in covered locations, avoid places
where there is a risk of water splash.
There is a risk of damage.

CAUTION

• Never spray the c5 coffee machine
with a water hose during cleaning.
There is a risk of damage.

• Always empty the coffee waste
drawer in the correct manner. There

is a danger of overow.

• Always insert the key card dry and in
the correct position into the slot. Do
not insert any foreign objects or chip
cards for other systems into the slot.
There is a risk of damage.

• Do not leave key card in the slot
during operation.

Key cards

CAUTION

• Keep key cards dry, cool and in
the plastic pockets provided for this
purpose. There is a risk of damage.

• Never put a key card on a hot surface
or expose to direct sunlight. There is
a risk of damage.

• Never put a key card down in an envi­ronment where there is a risk of water
splash. There is a risk of damage.

• Always clean key cards including chip
contacts with a clean, slightly moist
cloth without using any household
cleaner. There is a risk of damage.

• Never bend or fold a key card or
use it as a tool. There is a risk of
damage.

• In an environment that is likely to be
electrostatic, always ensure that you
have earthed yourself (e.g. by touching
a radiator) before handling a key card.
There is a risk of damage.

• If the internal relieve pressure valve

Refrigerator

CAUTION

• When relling with milk, always use

• Always close the refrigerator door.

is actuated due to excessive pressure
or temperature increase, switch the
c5 coffee machine off immediately.
Secure the c5 coffee machine against
unintentional switching on and report
to Customer Support.

pre-cooled milk that is no warmer than
40°F. There is a hygiene risk.

There is a hygiene risk.

Personal safety

WARNING

If handled improperly, the equipment
could cause serious or fatal injury.

Anyone using and maintaining the equip­ment must be trained in the correct
handling of the equipment and must
have read and understood the safety
instructions in these Operating Instruc­tions before starting to use or maintain
the equipment.

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WARNING

Authorized persons

Never modify or remove any safety
mechanisms.

Do not disable any safety mechanisms
by modifying the equipment.

If there are any warning symbols afxed

to the equipment (dependent on natio­nality), never remove these. Replace
any lost or defective warnings symbols
immediately.

WARNING

Never operate the equipment in a
damaged condition.

Report any irregularities to your supe­rior immediately, especially if they affect
safety.

Safety mechanisms

As well as the warning symbols (dependent on

nationality) afxed to the equipment, the equipment

also has several active safety mechanisms.

General

EN

Only persons who are authorized to do so may
work on or with the equipment.

A person is deemed to be authorized if he/she

satises the minimum training and knowledge

requirements listed in this chapter and has been

assigned a xed area of responsibility.

Areas of responsibility of personnel

Manager

As the most senior person from a legal point of
view, the manager is responsible for the proper
use of the equipment and for the training and
deployment of authorized personnel.

Se encarga de registrar las competencias
empreHe/she records the competencies of autho­rized persons, including whether they have the
authority to give orders, for his business.

Power switch

c5 coffee machine power switch.

Activation with key card.

His/her tasks include the following:

• He/she sets or resets the equipment to the
beverages that are currently to be dispen-sed,
if he/she wishes to dispense different beve-

rages than those that the supplier congured

upon delivery or installation of the equip­ment.

User

He/she is responsible for the following tasks:

• Adjusts the equipment to the beverages
currently to be dispensed.

• Rells consumables, e.g. coffee, milk.

• Starts the equipment and monitors it.

• Cleans and services the equipment.

• Pinpoints problems and organiser problem

rectication.

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9

EN

PARTS IDENTIFICATION /
FUNCTIONS AND EXPLODED VIEW

Bean Hopper

1

5

8

1

4

6

7

2

3

Bean Hopper slider

2

3

Chute for coffee cleaning tablets

Foamer head cover

4

5

Holding screw foamer head cover

6

Display

Product selection keypad

7

Preselection keypad

8

9

10

11

Adjustable coffee / milk spout

9

10

Drip tray

Coffee waste drawer

11

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PRODUCT SELECTION



EN

1) Display



PRESELECTION KEYPAD



2) Product selection keys

3) Product labels



1) Not labeled, but function of Decaf

OPERATING MANUAL







2) Non - or low fat milk instead of whole milk

3) Espresso - allows for an extra shot

4) Cup size

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11

EQUIPMENT SET-UP AND
CLOSE PROCEDURES

Fill milk

EN

NOTE

• The c5 coffee machine has a „standby“
operating mode.

• None of the product elds are lit up.

Switching on

1. Insert “user” or “manager” key card and then
remove.

Please conrm (SH)

3. After the coffee machine has heated up,
the “Fill milk” prompt will appear. Insert the
milk bag(s) and put the corresponding milk

connectors into the container and conrm.

4. All ve product elds are illuminated.

Please wait

10:32 PM 08.08.2008

The coffee machine is now lling the milk

system.

Select beverage

10:34 PM 08.08.2008

The coffee machine is now ready to dispense
beverages.

2. The c5 coffee machine heats up. The
second line ashes:

TURN ON

prog.197°F act. 161°F

TURN ON

Steam temp. too low

12

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OPERATING MANUAL

Dispensing of beverages

Reference products

Dispensing normal coffee

The following description of how to dispense
beverages assumes the following allocation to
the beverage selection buttons:

Product elds from top to bottom...

Select Beverage

09:03 AM 06.1.2012

Shift /Stop

Mocha

Latte

NOTE

* after the product in the display
means „reference product from bean
hopper 1“.

** after the product in the display
means „reference product from bean
hopper 2“.

General sequence

1. Push the beverage outlet upwards.

2. Select desired coffee cup.

3. Place 1 coffee cup under the beverage outlet.

4. Push the beverage outlet downwards until the
coffee cup can be removed without having
to push the beverage outlet upwards again.

5. When this message is displayed, the coffee
machine is ready to dispense beverages ...

EN

Iced Mocha /Latte

Hot Chocolate

Add hot milk

Select beverage

10:34 PM 08.08.2008

Select:

• On the preselection keypad:

- Product: Decaf / Non-Fat (if appli-cable).

- Size of beverage: Small / Medium / Large.

• On the product selection keypad:

- Product on key level 1 – direct key stroke.

- Product on key level 2 – “Shift” + product
key.

Stopping the product ow...

You can interrupt the ow of beverage at any time

by pressing the Shift/Stop button [

].

OPERATING MANUAL

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13

Change milk bag

Rell coffee beans

EN

1. The following message indicates that there is
no milk in the milk bag.

Select beverage

Change milk bag

2. Change the empty milk bag and conrm that
by pressing the Shift/Stop button [

].

Please wait

10:34 PM 08.08.2008

3. The coffee machine is now priming the milk
system.

Select beverage

The bean hoppers are monitored as regards
coffee bean content. If the bean hopper becomes
empty, this is displayed during the dispensing of
a beverage.

The following message appears...

Bean hopper 1 empty

Please conrm

or

Bean hopper 2 empty

Please conrm

1. Fill coffee beans into bean hopper 1, right
hand side.

or ll coffee beans into bean hopper 2, left

hand side

10:34 PM 08.08.2008

You can now dispense beverages as required.

2. Press Shift/Stop button to conrm.

14

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OPERATING MANUAL

Emptying the coffee waste drawer

NOTE

• The coffee waste drawer is full to
capacity when it contains a weight
of 0.7 kg. (1,5 lbs).

When this occurs, the message
„Empty drawer!“ is displayed.

• The coffee waste drawer is 80 %
full when it contains a weight of

0.56 kg. (1,25 lbs).

When this occurs, the message
„Drawer almost full!“ is displayed.

1. Empty the coffee waste drawer, clean with
warm water and dry.

2. Push the coffee waste drawer in. The follo­wing message appears...

Drawer emptied?

Please conrm (SH)

Press Shift/Stop button [

3. The following message appears...

].

Select beverage

EN

CAUTION

• If the coffee waste drawer overows,
this will cause serious dirt accumula­tion inside the c5 coffee machine.

• Always empty the coffee waste drawer
correctly when the c5 coffee machine
is switched on.

1. The following displays indicate how full the
coffee waste drawer is...

...Coffee waste drawer is 80 % full.

Select beverage

Drawer almost full

...Coffee waste drawer is 100 % full.

11:30 PM 08.08.2008

4. You can now dispense beverages as
required.

Select beverage

Empty drawer!

2. Push the beverage outlet all the way up.

3. Pull out the coffee waste drawer. The following
message appears...

Select beverage

Drawer missing!

OPERATING MANUAL

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15

Cleaning the drip tray

Close Procedures

EN

1. The drip grille and drip tray must be cleaned
at regular intervals.

2. Press the drip grille at the back right or back
left corner downwards a little.

NOTE

• Only use combination cleaning tablets
“COMBI-Tabs”.

• Get out three combination cleaning
tablets “COMBI-Tabs”.

• Get the cleaning container

3. Remove drip grille and clean.

4. Clean drip tray and clean out the drain holes
if they are blocked.

5. Place the drip grille in the correct position
on the drip tray, i.e. with the transverse rods
underneath.

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SYSTEM SETUP /
OPERATION

♦ Liquid crystal display

Control panel and button layout

○ Displays information on the correspon-

ding function.

♦ Navigation button [

○ One level higher in the structure

○ Used to conrm queries / or adjusment

values.

♦ Navigation button [

○ One level down in the structure.

♦ Navigation button [

○ One position horizontally to the right in

the structure.

♦ Navigation button [

○ One position horizontally to the left in

the structure.

]

]

]

]

EN

♦ Shift/Stop button [

○ Not allocated.

♦ [

♦ [

♦ [

] button

○ Used to raise the adjustment value in

predened steps.

○ Used to enter “Yes”.

] button

○ Used to lower the adjustment value in

predened steps.

○ Used to enter “No”.

] button (no invisible)

○ 1 = “Yes” in response to textual

questions.

]

OPERATING MANUAL

V3.0

○ 2 to 4 unallocated.

○ 5 = “no” in response to textual

questions.

17