Maytag W10196552A User Manual
WASHER/DRYER USER INSTRUCTIONS
INSTRUCCIONES PARA EL USUARIO
DE LA LA
VADORA/SECADORA
INSTRUCTIONS D'UTILISATION
DE LA LA
Table of Contents / Índice / Table des matières
ASSISTANCE OR SERVICE................................. 1
ACCESSORIES.................................................... 2
WASHER/DRYER SAFETY.................................. 2
WASHER USE..................................................... 5
DRYER USE........................................................ 6
WASHER/DRYER CARE ..................................... 7
TROUBLESHOOTING WASHER....................... 9
TROUBLESHOOTING DRYER.........................11
WARRANTY..................................................... 13
If you need assistance or service, first see the “Troubleshooting”
section. Additional help is available by calling the Maytag Services,
LLC Customer Assistance at 1-800-688-9900 from anywhere in the
U.S.A., or write:
Maytag Services, LLC
TN: CAIR
AT
P.O. Box 2370
Cleveland, TN 37320-2370
Information may also be obtained by visiting our website at
www.maytag.com.
In Canada, for assistance, installation or servi
1-800-807-6777, or
In Canada, visit www.maytag.ca.
write:
Maytag Services, LLC
AT
TN: CAIR
P.O. Box 2370
Cleveland, TN 37320-2370
®
Center
®
Center
AYUDA O SERVICIO TÉCNICO...................... 14
ACCESORIOS................................................... 14
SEGURIDAD DE LA
LAVADORA/SECADORA................................. 15
USO DE LA LAVADORA ................................. 18
USO DE LA SECADORA.................................. 19
CUIDADO DE LA LAVADORA/SECADORA... 20
SOLUCIÓN DE PROBLEMAS
DE LA LAVADORA .......................................... 22
SOLUCIÓN DE PROBLEMAS
DE LA SECADORA........................................... 24
GARANTÍA ...................................................... 26
ce, call us at
VEUSE SÉCHEUSE
Assistance or Service
ASSISTANCE OU SERVICE .............................. 27
ACCESSOIRES..................................................27
SÉCURITÉ DE LA LAVEUSE/SÉCHEUSE........... 28
UTILISATION DE LA LAVEUSE ....................... 31
UTILISATION DE LA SÉCHEUSE..................... 33
ENTRETIEN DE LA LAVEUSE/SÉCHEUSE ........ 34
DÉPANNAGE DE LA LAVEUSE........................ 36
DÉPANNAGE DE LA SÉCHEUSE...................... 38
GARANTIE....................................................... 40
Please include a daytime phone number in your correspondence.
Keep this book and your sales slip together
must provide proof of purchase or installation date for in-warranty
service.
Write down the following information about y
you obtain assistance or service if you ever need it. You will need to
know your complete model number and serial number. You can find
this information on the model and serial number label, located at the
top inside dryer door well.
Dealer name ____________________________________________________
Serial number ___________________________________________________
Address_________________________________________________________
Phone number ___________________________________________________
Model number___________________________________________________
Purchase date ___________________________________________________
for future reference. You
our appliance to help
W10196552A
Accessories
Enhance your washer with these premium accessories.
For more high-quality items or to order, call 1-800-901-2042, or visit us at www.maytag.com/accessories.
Part Number Accessory Part Number Accessory
In Canada, call 1-800-807-6777 or visit us at www.whirlpoolparts.ca.
8212656RP 10 ft (3.0 m) Inlet hose, Black EPDM (2 pack) 8212641RP 5 ft (1.5 m) Inlet hose, Black
8212638RP 6 ft (1.8 m) Nylon braided inlet hose, space-saving
90° elbo
8212487RP 5 ft (1.5 m) Nylon braided inlet hose. (2-pack) 8212526 Washer drip tray, fits under all
8212637RP 6 ft (1.8 m) Inlet hose, Blac
90° elbow, hypro-blue steel couplings. (2-pack)
8212545RP 5 ft (1.5 m) Inlet hose, Red and Blue EPDM. (2-pack) 1903WH Laundry supply storage cart
This washer does not include inlet water hoses.
w, hypro-blue steel couplings. (2-pack)
k EPDM, space saving
8212546RP 4 ft (1.2 m) Inlet hose, Black
31682 All purpose appliance cleaner
EPDM (2 pac
EPDM (2 pack)
k)
WASHER/DRYER SAFETY
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
You can be killed or seriously injured if you don't immediately
DANGER
follow instructions.
can be killed or seriously injured if you don't
You
WARNING
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
instructions.
follow
2
WARNING: For your safety, the information in this manual must be followed to minimize
the risk of re or explosion, or to prevent property damage, personal injury, or death.
– Do not store or use gasoline or other ammable vapors and liquids in the vicinity of this
or any other appliance.
– WHAT TO DO IF YOU SMELL GAS:
Do not try to light any appliance.
•
Do not touch any electrical switch; do not use any phone in your building.
•
Clear the room, building, or area of all occupants.
•
Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's
•
instructions.
If you cannot reach your gas supplier, call the re department.
•
– Installation and service must be performed by a qualied installer, service agency, or
the gas supplier.
WARNING: Gas leaks cannot always be detected by smell.
Gas suppliers recommend that you use a gas detector approved by UL or CSA.
For more information, contact your gas supplier.
If a gas leak is detected, follow the “What to do if you smell gas” instructions.
3
IMPORTANT SAFETY INSTRUCTIONS
To reduce the risk of re, electric shock, or injury to persons when using the washer/dryer, follow basic
WARNING:
precautions, including the following:
■ Under certain conditions, hydrogen gas may be produced
in a hot water system that has not been used for 2 weeks
or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water
system has not been used for such a period, before using
the washing machine, turn on all hot water faucets and let
the water ow from each for several minutes. This will
release any accumulated hydrogen gas. As the gas is
ammable, do not smoke or use an open ame during
this time.
■ Do not repair or replace any part of the washer/dryer or
attempt any servicing unless specically recommended in
this Use and Care Guide or in published user-repair
instructions that you understand and have the skills to
carry out.
■ Do not use fabric softeners or products to eliminate static
unless recommended by the manufacturer of the fabric
softener or product.
■ Do not use heat to dry articles containing foam rubber or
similarly textured rubber-like materials.
■ Keep area around the exhaust opening and adjacent
surrounding areas free from the accumulation of lint, dust,
and dirt.
■ The interior of the machine and dryer exhaust vent should
be cleaned periodically by qualied service personnel.
■ See “Electrical Requirements” section of the Installation
Instructions booklet for grounding instructions.
SAVE THESE INSTRUCTIONS
Checking Your Vent
Your dryer must be properly installed and vented to achieve
maximum drying efficiency and shorten drying times. Use the
minimum recommended installation clearances found in the
Installation Instructions. See the Installation Instructions for more
information.
WARNING
Fire Hazard
Use a heavy metal vent.
Do not use a plastic vent.
Do not use a metal foil vent.
Failure to follow these instructions can result in death
or re.
If the dryer is not properly installed and vented, it will not be
covered under the warranty. Proper venting of your dryer is
important for satisfactory drying results. See the Installation
Instructions for more detail.
NOTE: Service ca
the customer, whether it was a paid installation or self-installed.
lls caused by improper venting will be paid for by
1. Do not use
or flexible metal vent. Do not kink or crush flexible metal vent. It
must be completely extended to allow adequate exhaust air to
flow. Check vent after installation. Refer to the Installation
Instructions for proper length requirements of vent.
2. Use a 4" (102 mm) exhaust hood.
3. Use the str
4. Use clamps to seal all joints. Do not use duct tape, screws, or
other fastening devices that extend into the interior of the vent to
secure vent, which can catch lint.
5. Clean exhaust v
every 2 years, or when installing your dryer in a new location.
When cleaning is complete, be sure to follow the Installation
Instructions supplied with your dryer for final product check.
plastic vent or metal foil vent. Use 4" (102 mm) metal
4"
102 mm
aightest path possible when routing the vent.
Good Better
ent periodically, depending on use, but at least
4
WASHER USE
Loading
For these suggested full-sized loads, set the LOAD SIZE selector to the highest load size setting.
LARGE CAPACITY WASHERS
Heavy Work Clothes
2 pair of pants
3 shirts
3 jeans
1 coverall
Mixed Load
2 double sheets
4 pillowcases
6 T-shirts
6 pair of shorts
2 shirts
2 blouses
6 handkerchiefs
Towe ls
8 bath towels
8 hand towels
10 washcloths
1 bath mat
Starting Your Washer
1. Measure detergent and pour it into the washer. If desired, add
powdered or liquid color safe bleach. Drop a sorted load of
clothes loosely into your washer.
■ Load evenly to maintain washer balance. Mix large and
small items. Items should move easily through the wash
water. Overloading can cause poor cleaning.
2. (OPTION
Always measure liquid chlorine bleach. Do not guess. Do
not use more than 1 cup (250
manufacturer’s directions for safe use. Use a cup with a
pouring spout to avoid spilling.
Let the washer fill and begin agitating the load. Add bleach to
the w
bleach around the agitator, not directly onto the load.
■ Follow directions on the care labels. Do not use chlorine
NOTE: Undiluted bleac
damage appears as rips, holes, tears, or color loss and may not
show up until several washings later.
3. (OPTION
NOTE: D
Undiluted fabric softener can stain fabrics. Always dilute fabric
softener with warm water. Too much fabric softener can make
some items (diapers and towels) nonabsorbent. If this happens,
do not use it in every load, or use less of it in each load.
AL) Add liquid chlorine bleach.
mL) for a full load. Follow
ash cycle so it can be removed in the rinse cycle. Pour
bleach on wool, silk, spandex, acetates, or some flameretardant fabrics.
h will damage any fabric it touches. The
AL) Add liquid fabric softener.
o not spill or drip any fabric softener onto the clothes.
Delicates
2 camisoles
4 slips
6 undergarments
2 sets of sleepwear
1 child’s outfit
Style 1: W
■ Use only liquid fabric softener in this dispenser. Pour
Style 2: Without liquid fabric softener dispenser (on some models)
■ In the final rinse ONLY, add fabric softener that has been
4. Close the w
open.
urn the WATER LEVEL selector to the correct setting for your
5. T
wash load and the type of fabric being washed. You may change
the load size or water level selection after the washer has started
filling by turning the selector to a different setting.
6. Set the TEMPERA
of fabric and soils being washed. Use the warmest water safe for
fabric. Follow garment label instructions.
NOTE: In w
detergents do not dissolve well. Soils can be difficult to remove.
Some fabrics can retain wear wrinkles and have increased pilling
(the formation of small lint-like balls on the surface of garments).
7. Push in the Cycle C
cycle you want. Reduce the wash time when using a small load
size setting. Pull out the Cycle Control knob to start the washer.
To stop or restart your washer:
■ To stop the washer at any time, push in the Cycle
■ To restart the washer, close the lid (if open) and pull out the
ith liquid fabric softener dispenser (on some models)
measured liquid fabric softener into the dispenser. Softener is
added automatically during the rinse portion of the cycle.
Dilute liquid fabric softener by filling the dispenser with
warm water until liquid reaches the crossbar in the dispenser
opening.
diluted with ½ to 1 cup (125 to 250 mL) warm water.
asher lid. Washer will not agitate or spin with the lid
ash water temperatures colder than 60ºF (15.6ºC),
Control knob.
Cycle Control knob.
Permanent Press
1 double sheet
1 tablecloth
1 dress
1 blouse
2 pair of pants
3 shirts
2 pillowcases
TURE selector to the correct setting for the type
ontrol knob and turn it clockwise to the wash
Knits
2 pair of pants
2 blouses
4 shirts
4 tops
2 dresses
5
DRYER USE
Starting Your Dryer
WARNING
Explosion Hazard
Keep ammable materials and vapors, such as
gasoline, away from dryer.
Do not dry anything that has ever had anything
ammable on it (even after washing).
Failure to follow these instructions can result in death,
explosion, or re.
Before using your dryer, wipe the dryer drum with a damp cloth to
remove dust from storing and shipping.
1. Clean lint screen before
Screen.”
2. Load clothes loosely into the dryer and close the door. Do not pack the dryer. Allow space for clothes to tumble freely.
urn the Cycle Control knob to the recommended cycle for the
3. T
type of load being dried. Use the Energy Preferred Automatic
Setting to dry most heavy to medium-weight fabrics.
4. (OPTIONAL) Your dryer may have an END OF CYCLE SIGNAL.
The signal is helpful when drying items that should be removed
from the dryer as soon as it stops. The End of Cycle signal is part
of the Start button and is selectable. Turn the Start button to ON
or OFF. The signal will sound only if the selector is set to On.
5. If desired, add fabric softener sheet. F
6. Press the PUSH TO START button.
each load. See “Cleaning the Lint
ollow package instructions.
WARNING
Fire Hazard
No washer can completely remove oil.
Do not dry anything that has ever had any type of oil on
it (including cooking oils).
Items containing foam, rubber, or plastic must be dried
on a clothesline or by using an Air Cycle.
Failure to follow these instructions can result in death
or re.
Stopping and Restarting
You can stop your dryer anytime during a cycle.
To stop your dryer
Open the dryer door or turn the Cycle Control knob to OFF.
NOTE: The Cycle Control knob should point to an Off area when the
dryer is not in use.
To restart your dryer
Close the door. Select a new cycle and temperature (if desired). Press
the PUSH TO START button.
6
WASHER/DRYER CARE
Cleaning the Washer/Dryer Location
Keep washer/dryer area clear and free from items that would
obstruct the flow of combustion and ventilation air.
WARNING
Explosion Hazard
Keep ammable materials and vapors, such as
gasoline, away from dryer.
Failure to do so can result in death, explosion, or re.
Cleaning Your Washer
Cleaning the exterior
Use a soft, damp cloth or sponge to wipe up any spills such as
detergent or bleach. Occasionally wipe the outside of your washer
to keep it looking new.
Cleaning the interior
Clean your washer interior by mixing 1 cup (250 mL) of chlorine
bleach and enough detergent to equal twice the manufacturer’s
recommended amount for a normal wash load. Pour this mixture
into your washer and run it through a complete cycle using hot
water. Repeat this process if necessary.
NOTE: Remo
as washer safe.
Cleaning the liquid fabric softener dispenser (on some models):
1. Remo
squeezing, while pushing upward with thumbs.
2. Rinse dispenser under a warm water faucet, then replace it.
NOTE: I
wash clothes with this dispenser removed. Do not add detergent or
bleach to this dispenser; it is for liquid fabric softener only.
This washer does not include water inlet hoses. Whirlpool
Corporation recommends use of factory specified parts. A list of
factory specified hoses available for separate purchase are listed on
the first page of this user instructions. These hoses are manufactured
and tested to meet Whirlpool Corporation's specifications.
Replace water inlet hoses after 5 years
hose failure. Periodically inspect and replace water inlet hoses if
bulges, kinks, cuts, wear, or leaks are found.
When replacing your water inlet hoses, mark the date of
replacement on the label with a permanent marker.
Clean the lint screen before each load. A screen blocked by lint can
increase drying time.
IMPORTANT:
■ Do not run the dryer with the lint screen loose, damaged,
blocked, or missing. Doing so can cause overheating and
damage to both the dryer and fabrics.
ve any hard water deposits using only cleaners labeled
ve dispenser by grasping top with both hands and
f your model has a liquid fabric softener dispenser, do not
Water Inlet Hoses
of use to reduce the risk of
Cleaning the Lint Screen
■ If lint falls off the screen into the dryer during removal, check the
exhaust hood and remove the lint.
Every Load Cleaning
Style 1:
he lint screen is located inside the dryer on the back wall. Pull
1. T
out the lint screen and its cover.
2. Separ
3. Roll lint off
4. Pu
Style 2:
1. T
2. Roll lint off
3. Push the
ate the cover and the screen by squeezing the screen and
pulling on the cover at the same time.
the screen with your fingers. Do not rinse or wash
screen to remove lint. Wet lint is hard to remove.
t the lint screen and cover back together and push firmly back
into place.
he lint screen is located inside the dryer in the front door well.
Pull the lint screen straight up.
the screen with your fingers. Do not rinse or wash
screen to remove lint. Wet lint is hard to remove.
lint screen firmly back into place.
As Needed Cleaning
Laundry detergent and fabric softener residue can build up on the
lint screen. This buildup can cause longer drying times for your
clothes, or cause the dryer to stop before your load is completely dry.
The screen is probably clogged if lint falls off the screen.
Clean the lint screen (as outlined follo
frequently if it becomes clogged due to a residue buildup.
1. Roll lint off
et both sides of lint screen with hot water.
2. W
3. Wet a nylon brush with hot water and liquid detergent. Scrub
lint screen with the brush to remove residue buildup.
4. Rinse screen with hot w
5. Thoroughly dry lint screen with a clean towel. Replace screen in
dryer.
the screen with your fingers.
ater.
wing) every 6 months, or more
Cleaning the Dryer Interior
To clean dryer drum
1. Apply a nonflammable household cleaner to the stained area of
the drum and rub with a soft cloth until stain is removed.
ipe drum thoroughly with a damp cloth.
2. W
3. T
umble a load of clean cloths or towels to dry the drum.
NOTE: Garment
jeans or brightly colored cotton items, may discolor the dryer
interior. These stains are not harmful to your dryer and will not stain
future loads of clothes. Dry unstable dye items inside out to avoid
transfer of dye.
s that contain unstable dyes, such as denim blue
Removing Accumulated Lint
From Inside the Dryer Cabinet
Lint should be removed every 2 years, or more often, depending on
dryer usage. Cleaning should be done by a qualified person.
From Inside the Exhaust Vent
Lint should be removed every 2 years, or more often, depending on
dryer usage.
7
Vacation, Storage, and Moving Care
Install and store your washer/dryer where it will not freeze. Because
some water may stay in the hoses, freezing can damage your washer/
dryer. If storing or moving your washer/dryer during freezing
weather, winterize it.
Non-use or vacation care
Operate your washer/dryer only when you are at home. If you will
be on vacation or not using your washer/dryer for an extended
period of time, you should:
■ Unplug washer/dryer or disconnect power.
■ Turn off the water supply to the washer. This helps avoid flooding
(due to a water pressure surge) while you are away.
To winterize washer/dryer
1. Shut off both water faucets.
2. Disconnect and drain water inlet hoses.
3. Put 1 qt (1 L) of R.V.-type antifreeze in the basket.
n washer on a drain and spin setting for about 30 seconds to
4. Ru
mix the antifreeze and water.
5. Unp
lug washer/dryer or disconnect power.
To use washer/dryer again
1. Flush water pipes and hoses.
2. Reconnect water inlet hoses.
3. Turn on both water faucets.
In the U.S.A.
WARNING
In Canada
WARNING
Electrical Shock Hazard
Plug into a grounded 4 prong outlet.
Failure to do so can result in death or electrical shock.
■ Plug in washer/dryer or reconnect power.
4. Run the w
of detergent to clean out antifreeze.
To transport the washer/dryer
1. Shut off both water faucets.
2. Disconnect and drain water inlet hoses.
3. If washer/dryer will be moved during freezing weather, put in a
qt (1 L) of R.V.-type antifreeze in the basket. Run washer on a
spin setting for about 30 seconds to mix the antifreeze and water.
4. Disconnect the dr
5. Unplug w
washer/dryer is direct wired.
6. Disconnect the
7. Wash lint screen.
8. Ma
9. Place the inlet hoses into the basket.
10. Drape the power cord and drain hose over edge and into the
basket.
11. Use masking tape to secure the w
asher through a complete cycle with 1 cup (250 mL)
ain from the drain system.
asher/dryer or disconnect power. Disconnect wiring if
exhaust vent.
ke sure leveling legs are secure.
asher lid and dryer door.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
re, or electrical shock.
■ Plug in washer/dryer or reconnect power.
Reinstalling your washer/dryer
1. Follow the “Installation Instructions” to locate, level, and
connect the washer/dryer.
2. Run the w
of detergent to clean the washer and remove the antifreeze, if
used.
asher through a complete cycle with 1 scoop or capful
8
TROUBLESHOOTING WASHER
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call...
In U.S.A. www.whirlpool.com/help - In Canada www.whirlpool.ca
Washer and Components
Noisy, vibrating, off-balance
■ Is the floor flexing, sagging, or not level? Flooring that flexes or
is uneven can contribute to noise and vibration of the washer. A
¾" (19 mm) piece of plywood under the washer will reduce the
sounds. See the Installation Instructions.
■ Is the washer/dryer level? The washer/dryer must be level. See
the Installation Instructions.
■ Is the load balanced? Evenly distribute the load in the washer
basket and make sure the height of the load does not exceed the
top row of basket holes.
■ Did you completely remove the yellow shipping strap with
cotter pins? See the Installation Instructions.
■ Are the gears engaging after the drain and before spin, or is the
upper part of agitator clicking during wash? These are normal
washer noises.
■ Is the washer gurgling or humming? When the washer drains,
the pump will make a continuous humming with periodic
gurgling or surging sounds as the final amounts of water are
removed. This is normal.
■ The washer basket moves while washing. This is normal.
Leaking
■ Are the fill hoses tight?
■ Are the fill hose gaskets properly seated? Check both ends of
each hose. See the Installation Instructions.
■ Is the drain hose properly installed? The drain hose should be
secured to the drainpipe or laundry tub. See the Installation
Instructions.
■ Is the sink or drain clogged? Sink and drainpipe must be able to
carry away 17 gal. (64 L) of water per minute. If sink or drainpipe
is clogged or slow, water can back up out of drainpipe or sink.
Check household plumbing (laundry tubs, faucets, drainpipe,
water pipes) for leaks.
■ Is water splashing off the tub ring? Center the tub before starting
the washer.
■ Is water splashing off the load? Evenly distribute the load in the
washer basket and make sure the height of the load does not
exceed the top row of basket holes. The fill or spray rinses can
splash off the load.
Dispenser clogged (on some models)
■ Did you follow the manufacturer’s directions when adding
fabric softener to the dispenser (on some models)? Measure
fabric softener and slowly pour into the dispenser. Wipe up all
spills. Dilute fabric softener in the fabric softener dispenser.
Washer Operation
Washer won’t run, fill, rinse, or agitate; washer stops
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
re, or electrical shock.
■ Is the power cord plugged into a grounded 3 prong outlet? Plug
power cord into a grounded 3 prong outlet.
■ Are you using an extension cord? Do not use an extension cord.
■ Is the indicator on the Cycle Control knob properly lined up
with a cycle? Turn the Cycle Control knob to the right slightly
and pull to start.
■ Are the water inlet valve screens clogged? Turn off the water
and remove inlet hoses from the washer. Remove any
accumulated film or particles. Reinstall hoses, turn on water, and
check for leaks.
■ Are both the hot and cold water faucets turned on? Turn on the
water.
■ Is the water inlet hose kinked? Straighten the hoses.
■ Does the water level seem too low, or does the washer appear
to not fill completely? The top of the agitator is much higher
than the highest water level. This is normal and necessary for
clothes to move freely.
■ Has a household fuse blown, or has a circuit breaker tripped?
Replace the fuse, or reset the circuit breaker. If the problem
continues, call an electrician.
■ Is the washer in a normal pause in the cycle? The washer pauses
for about 2 minutes during certain cycles. Allow the cycle to
continue. Some cycles feature periods of agitation and soak.
■ Is the washer overloaded? Wash smaller loads.
■ Is the lid open? The lid must be closed during operation. Washer
will not agitate or spin with the lid open.
9
Washer continues to fill or drain; cycle seems stuck
Load is wrinkled, twisted, or tangled
■ Is the top of drain hose lower than the control knobs on
washer? The top of the drain hose must be at least 39"
(990 mm)
above the floor. See the Installation Instructions.
■ Does the drain hose fit too tightly in the standpipe, or is it taped
to the standpipe? The drain hose should be loose yet fit securely.
Do not seal the drain hose with tape. The hose needs an air gap.
See the Installation Instructions.
Washer won’t drain or spin; water remains in washer
■ Is the drain hose clogged, or the end of the drain hose more
than 96" (2440 mm) above the floor? See the Installation
Instructions.
■ Is the lid open? The lid must be closed during operation. Washer
will not agitate or spin with the lid open.
■ Is there excessive sudsing? Always measure detergent. Follow
manufacturer’s directions. If you have very soft water, you might
need to use less detergent.
Wash/Rinse temperature
■ Are the hot and cold water inlet hoses reversed? See “Connect
Inlet Hoses” in the Installation Instructions.
■ Are you washing many loads? As your frequency of loads
washed increases, the water temperature may decrease for hot
and warm temperatures. This is normal.
Clothing Care
Load too wet
■ Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed (if available).
■ Did you wash an extra-large load? A large unbalanced load
could result in a reduced spin speed and wet clothes at the end
of the cycle. Evenly distribute the load and make sure the height
of the load does not exceed the top row of basket holes.
■ Did you unload the washer promptly? Unload the washer as
soon as it stops.
■ Did you use the right cycle for the load being washed?
Use cycles with shorter wash times and low wash and spin
speeds (if available) to reduce wrinkling, tangling, and twisting.
■ Did you overload the washer? The wash load must be balanced
and not overloaded. Loads should move freely during washing to
reduce wrinkling, tangling, and twisting.
■ Was the wash water warm enough to relax wrinkles? If safe for
the load, use warm or hot wash water. Use cold rinse water.
■ Are the hot and cold water hoses reversed? Check that the hot
and cold water hoses are connected to the right faucets. A hot
rinse followed by spin will cause wrinkling. See the Installation
Instructions.
■ Did you wrap items around the agitator? Drop items loosely
into the washer. Do not wrap items around the agitator.
Stains, gray whites, dingy colors
■ Did you properly sort the load? Transfer of dye can occur when
mixing whites and colors in a load. Sort dark clothes from whites
and lights.
■ Was the wash temperature too low? Use hot or warm washes if
safe for the load. Make sure your hot water system is adequate to
provide a hot water wash.
■ Did you use enough detergent, or do you have hard water? Use
more detergent for washing heavy soils in cold or hard water.
■ Are the hot and cold water hoses reversed? Check that the hot
and cold water hoses are connected to the right faucets. See the
Installation Instructions.
■ Did you follow the manufacturer’s directions when adding
detergent and fabric softener? Measure detergent and fabric
softener. Use enough detergent to remove soil and hold it in
suspension. Dilute fabric softener and add to the rinse portion of
a cycle only. Do not drip fabric softener onto clothes.
■ Is there above average iron (rust) in water? You may need to
install an iron filter.
Residue or lint on load
■ Did you sort properly? Sort lint givers (towels, chenille) from lint
takers (corduroy, synthetics). Also sort by color.
■ Did you overload the washer? The wash load must be balanced
and not overloaded. Clothes should move freely. Lint or
powdered detergent can be trapped in the load if overloaded.
Wash smaller loads.
■ Did you select the correct water level? The water level should
be correct for the load size. The load should be under water.
■ Did you use enough detergent? Follow manufacturer’s
directions. Use enough detergent to hold the lint in the water.
■ Did you line dry your clothing? If so, you can expect some lint
on the clothing. The air movement and tumbling of a dryer
removes lint from the load.
■ Was paper or tissue left in the pockets?
■ Is your water colder than 60°F (15.6°C)? Wash water colder
than 60°F (15.6°C) may not completely dissolve the detergent.
■ Did you use the proper cycle time and agitation speed for the
load? Reducing wash time (duration) and agitation speed are
ways to reduce lint.
10
Garments damaged
■ Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap, or hook fasteners before
washing to avoid snagging and tearing of load.
■ Were strings and sashes tied to avoid tangling? Straps and
strings can easily become entangled in the load, causing strain
on seams and tearing.
■ Were items damaged before washing? Mend rips and broken
threads in seams before washing.
■ Did you overload the washer? The wash load must be balanced
and not overloaded. Loads should move freely during washing.
■ Did you add chlorine bleach properly? Do not pour chlorine
bleach directly onto load. Wipe up bleach spills. Undiluted
bleach will damage fabrics. Do not place load items on top of
the bleach dispenser when loading and unloading the washer
(on some models). Do not use more than the manufacturer's
recommended amount for a full load.
■ Did you follow the manufacturer’s care label instructions?
TROUBLESHOOTING DRYER
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call...
In U.S.A. www.whirlpool.com/help - In Canada www.whirlpool.ca.
Dryer Operation
Dryer will not run
■ Has a household fuse blown, or has a circuit breaker tripped?
There may be 2 fuses or circuit breakers for the dryer. Check that
both fuses are intact and tight, or that both circuit breakers have
not tripped. Replace the fuse or reset the circuit breaker. If the
problem continues, call an electrician.
■ Is the correct power supply available? Electric dryers require
240 volt power supply. Check with a qualified electrician.
■ Was a regular fuse used? Use a time-delay fuse.
■ Is the dryer door firmly closed?
■ Was the PUSH TO START dryer button firmly pressed?
No heat
■ Has a household fuse blown, or has a circuit breaker tripped?
The drum may be turning, but you may not have heat. Electric
dryers use 2 fuses or circuit breakers. Replace the fuse or reset
the circuit breaker. If a problem continues, call an electrician.
■ For gas dryers, is the valve open on the supply line?
Unusual sounds
■ Has the dryer had a period of non-use? If the dryer hasn’t been
used for a while, there may be a thumping sound during the first
few minutes of operation.
■ Is a coin, button, or paper clip caught between the drum and
front or rear of the dryer? Check the front and rear edges of the
drum for small objects. Clean out pockets before laundering.
■ Is it a gas dryer? The gas valve clicking is a normal operating
sound.
■ Are the four legs installed, and is the dryer level front to back
and side to side? The dryer may vibrate if not properly installed.
See the Installation Instructions.
■ Is the clothing knotted or balled up? When balled up, the load
will bounce, causing the dryer to vibrate. Separate the load items
and restart the dryer.
Dryer Results
Clothes are not drying satisfactorily, drying times are too long, or load is too hot
■ Is the lint screen clogged with lint? Lint screen should be
cleaned before each load.
WARNING
Fire Hazard
Use a heavy metal vent.
Do not use a plastic vent.
Do not use a metal foil vent.
Failure to follow these instructions can result in death
or re.
■ Is the exhaust vent or outside exhaust hood clogged with lint,
restricting air movement? Run the dryer for 5-10 minutes. Hold
your hand under the outside exhaust hood to check air
movement. If you do not feel air movement, clean exhaust
system of lint or replace exhaust vent with heavy metal or
flexible metal vent. See the Installation Instructions.
■ Are fabric softener sheets blocking the grille? Use only one
fabric softener sheet, and use it only once.
■ Is the exhaust vent the correct length? Check that the exhaust
vent is not too long or has too many turns. Long venting will
increase drying times. See the Installation Instructions.
■ Is the exhaust vent diameter the correct size? Use 4" (102 mm)
diameter vent material.
Timer does not noticeably advance
■ Is the dryer set to Timed or Air Dry?
The timer moves slowly and continuousl
■ Is the dryer set to Automatic Drying?
The timer moves only when the clothing is mostly dry.
y for the timed setting.
■ Is the dryer located in a room with temperature below
45ºF (7ºC)? Proper oper
ation of dryer cycles requires
temperatures above 45ºF (7ºC).
11
■ Is the dryer located in a closet? Closet doors must have
ventilation openings at the top and bottom of the door. A
minimum of 1" (25
mm) of airspace is recommended for the
front of the dryer, and, for most installations, the rear of the dryer
requires 5"
■ Has an air dry cycle been selected? Select the right cycle for the
(127 mm). See the Installation Instructions.
types of garments being dried.
■ Is the load too large and heavy to dry quickly? Separate the load
to tumble freely.
Lint on load
■ Is the lint screen clogged? Lint screen should be cleaned before
each load.
Stains on load or drum
■ Was dryer fabric softener properly used? Add dryer fabric
softener sheets at the beginning of the cycle. Fabric softener
sheets added to a partially dried load can stain your garments.
Drum stains are caused by dyes in clothing (usually blue jeans). This will not transfer to other clothing.
Loads are wrinkled
■ Was the load removed from dryer at the end of the cycle?
■ Was the dryer overloaded? Dry smaller loads that can tumble
freely.
Odors
■ Have you recently been painting, staining, or varnishing in the
area where your dryer is located? If so, ventilate the area. When
the odors or fumes are gone from the area, rewash and dry the
clothing.
■ Is the electric dryer being used for the first time? The new
electric heating element may have an odor. The odor will be
gone after the first cycle.
12
Loading...