Maytag MVWC565FW2, MVWC565FW1, 7MMVWC417FW0, 7MMVWC416FW0 Owner’s Manual

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TOP-LOADING

GUIDE D’UTILISATION

HIGH EFFICIENCY

WASHER

USE AND CARE GUIDE

Para una versión de estas instrucciones en español, visite www.maytag.com

Table of Contents

WASHER SAFETY ..................................................................2

WHAT’S NEW UNDER THE LID? ........................................ 3

CONTROL PANEL AND FEATURES ................................... 4

CYCLE GUIDE .......................................................................... 6

USING YOUR WASHER ........................................................ 8

WASHER MAINTENANCE .................................................. 11

TROUBLESHOOTING ..........................................................13

WARRANTY ............................................................................ 18

ASSISTANCE OR SERVICE .........................BACK COVER

ET D’ENTRETIEN DE

LA LAVEUSE À FAIBLE

CONSOMMATION D’EAU

AVEC CHARGEMENT PAR

LE DESSUS

Table des matières

SÉCURITÉ DE LA LAVEUSE .............................................. 19

QUOI DE NEUF SOUS LE COUVERCLE? ......................20

TABLEAU DE COMMANDE ET

CARACTÉRISTIQUES ..........................................................21

GUIDE DE PROGRAMMES ...............................................23

UTILISATION DE LA LAVEUSE ..........................................25

ENTRETIEN DE LA LAVEUSE ............................................28

DÉPANNAGE .......................................................................... 30

GARANTIE ............................................................................... 38

ASSISTANCE OU SERVICE ....COUVERTURE ARRIÈRE

W11099668A W11099669A-SP

Designed to use only HE High Efﬁciency detergents.

Conçue pour l’utilisation d’un détergent haute efﬁcacité seulement.

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WASHER SAFETY3WHAT’S NEW UNDER THE LID?

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Your new washer will operate differently than your past agitator-style washer.

Lid Lock

To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened. When this light is blinking, the washer is paused. When this light is off, the lid can be opened. After a cycle is started, the washer will ﬁll to the appropriate water level. When the washer is done ﬁlling, it will start to agitate. If you need to open the lid to add a garment after this point, the lid will remain unlocked during the entire agitation portion of the wash phase. The cycle will automatically pause when the lid is opened, and the cycle will resume once the lid is closed. The lid will lock before the spin phase begins. If you need to pause or stop after this point, you must press the START/PAUSE button and wait for the lid to unlock. The lid will only unlock after washer movement has stopped. Depending on when in the cycle you try to pause, it may take several seconds to several minutes for the lid to unlock. Press START/PAUSE to resume the cycle.

Water Level Options

Set the Water Level knob to the Auto Sensing setting and the washer will ﬁll to a level that ensures the load engages the agitator. From this point, the electronic control will sense the load and determine if additional water is needed.

Set the Water Level knob to the Deep Water Wash setting and the washer will ﬁll to the maximum water level.

NOTE: Deep Water Wash is not available in the Normal cycle mode. Selecting the Normal cycle with the Deep Water Wash setting will result in auto sensing of the water level.

Spray Rinse

Select cycles default to a spray rinse. During these cycles, you will hear water enter the washer as the tub spins, allowing the rinse water to penetrate clothes. Check the “Cycle Guide” for details.

Choosing the Right Detergent

Use only High Efﬁciency detergents. The package will be marked “HE” or “High Efﬁciency.” Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance. They should hold soil in suspension so it is not redeposited onto clean clothes. Not all detergents labeled as High Efﬁciency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds. Always follow the detergent manufacturer’s instructions to determine the amount of detergent to use.

Use only High Efﬁciency (HE) detergent.

Sensing

This washer will perform a series of spins to check for load balance. During this time, a series of clicks and a whirring noise signal that sensing technology is determining if there is an off-balance load.

Normal Sounds You Can Expect

At different stages of the wash cycle, you may hear sounds and noises that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the spin phase, as the lid lock goes through a self-test. There will be different kinds of humming sounds as the agitator tests for load balance or moves the load. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak.

IMPORTANT:

■ The lid must be closed before the washer basket ﬁlls with water and for the wash cycle to start. If the lid is open and ﬁlling stops, close the

lid and press START/PAUSE to complete the cycle.

■ Rinse options must be set to either 1 Rinse with Fabric Softener or 2 Rinses with Fabric Softener when using fabric softener in the fabric

softener dispenser. This ensures that fabric softener is added at the correct time in the rinse phase and is evenly distributed.

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CONTROL PANEL AND FEATURES

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Not all features and options are available on all models.

SOIL LEVEL

Select the setting most suitable for your load. For heavily soiled and sturdy fabrics, select Heavy Soil Level for more wash time. For lightly soiled and delicate fabrics, select Light Soil Level for less wash time. A lighter soil-level setting will help reduce tangling and wrinkling.

WASH TEMP

Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.

■ On some models and cycles, warm and hot water may be

cooler than your previous washer.

■ Even in a cold- and cool-water wash, some warm water may

be added to the washer to maintain a minimum temperature.

All rinses are cold.

WASH CYCLE KNOB

Use the Wash Cycle knob to select cycles on your washer. See “Cycle Guide” for detailed descriptions of cycles.

Appearance may vary.

WATER LEVEL

Set the Water Level knob to the Deep Water Wash setting and the washer will ﬁll to the maximum water level.

NOTES:

■ Expect longer cycles times due to extended ﬁll times when

■ Deep Water Wash is not available in the Normal cycle mode.

START/PAUSE BUTTON

Press to start the selected cycle. Press again to pause the cycle and unlock the lid. Press and hold 3 seconds to cancel a cycle.

NOTE: If the washer is spinning, it may take several minutes to unlock the lid.

Press and hold 3 seconds to cancel a cycle and drain the water from the washer.

using the Deep Water Wash option.

Selecting the Normal cycle with the Deep Water Wash setting will result in auto sensing of the water level.

RINSE OPTIONS

The following options may be added to most cycles. See “Cycle Guide” for additional details.

1 RINSE This option is used to limit a cycle to one rinse.

2 RINSES This option can be used to automatically add a second rinse to most cycles.

1 RINSE WITH FABRIC SOFTENER

This option must be selected if using fabric softener during a cycle. It ensures that fabric softener is added at the correct time in the rinse for even distribution.

2 RINSES WITH FABRIC SOFTENER

This option turns on both the Fabric Softener and the 2 Rinses option.

PROGRESS LIGHTS

The Progress lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from your previous washer.

SENSING

When the Start/Pause button is pressed, and the Water Level knob is set to Auto Sensing, the washer will ﬁll and begin sensing to determine load size and balance.

Once sensing is complete, the washer will ﬁll to the appropriate level for the detected load size and then begin the wash phase of the cycle.

NOTE: Sensing and wash phases will be paused by opening the unlocked lid. Close the lid to resume the cycle. If the lid is left open for more than 10 minutes, the washer will cancel the cycle and pump out the water. The lid will lock after the wash phase to begin the initial spinout and remain locked for the remainder of the cycle.

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WASH

The washer will ﬁll to the correct water level based on the load size and the Water Level selection. Certain cycles may agitate during the ﬁll process to boost cleaning. You will hear the agitator rotate followed by a pause lasting several seconds. When the wash cycle begins, you will hear the agitator increase speed. The motor sounds may change at different stages in the wash cycle while the washer performs different wash actions.

RINSE

Certain cycles use a spray rinse, which adds water to the tub while the basket spins. You will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on brieﬂy (short hum) to move the basket while ﬁlling.

SPIN

The washer spins the load at increasing speeds for proper water removal based on the selected cycle and spin speed.

DONE

Once the cycle is complete, this light will come on. For best results, promptly remove the load.

LID LOCKED

The Lid Locked feature allows for higher spin speeds. When lit, the lid is locked and cannot be opened without pausing the cycle. When the light is off, the lid can be opened.

To open the lid after it has been locked, press START/ PAUSE. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/PAUSE while the lid is closed to resume the cycle.

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CYCLE GUIDE

For best fabric care, choose the cycle that best ﬁts the load being washed. Recommended settings for best performance are shown in Bold. Each cycle listing also includes a performance chart rating its cleaning power, gentleness on items, and resource efﬁciency. Not all cycles and options are available on all models. Not all settings and options are available on each cycle.

Items to wash: Cycle: Wash Temp:* Spin

Sturdy fabrics, colorfast items, towels, jeans

PowerWash

Hot

Warm

Cool Cold

Tap Cold

Heavily soiled white fabrics

Whites Hot

Warm

Cool Cold

Tap Cold

Large items such as sheets, sleeping bags, small comforters, jackets, small, washable rugs

Cottons, linens, and mixed-garment loads

Bulky/Sheets Hot

Warm

Cool Cold

Tap Cold

Normal Hot

Warm

Cool Cold

Tap Cold

Cycle Details:

Speed:

High Use this cycle for heavily soiled or sturdy items. Water level

sensing process may take longer for some items than for others because they will absorb more water than other fabric types.

Cleaning

Gentleness

Efciency

Good

†

Best

High This cycle, when used with chlorine bleach, improves whitening

of soiled white fabrics.

Cleaning

Gentleness

Efciency

Good

†

Best

Low Use this cycle to wash large items such as jackets and small

comforters. The washer will ﬁll with enough water to wet down the load before the wash portion of the cycle begins and uses a higher water level than other cycles.

Cleaning

Gentleness

Efciency

Good

†

Best

High Use this cycle for normally soiled cottons and mixed-fabric

loads. NOTE: Deep Water Wash is not available in the Normal cycle

mode. Selecting the Normal cycle with the Deep Water Wash setting will result in auto sensing of the water level.

Cleaning

Gentleness

Efciency

Good

†

Best

No-iron fabrics, cottons, permanent press, linens, synthetics

Machine-wash silks, handwash fabrics

Wrinkle Control Hot

Warm

Cool Cold

Tap Cold

Hand Wash Hot

Warm

Cool

Cold

Tap Cold

Low Use this cycle to wash loads of no-iron fabrics such as sport

shirts, blouses, casual business clothes, permanent press, and blends.

Good

Cleaning

Gentleness

Efciency

†

Low Use this cycle to wash lightly soiled items indicating “Machine

Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing. This cycle uses a higher, preset water level.

Good

Cleaning

Gentleness

Efciency

†

NOTE: If you are using fabric softener, be sure to select either 1 Rinse with Fabric Softener or 2 Rinses with Fabric Softener. *All rinses are cold. †Efﬁcient use of resources, such as energy and water.

Best

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Items to wash: Cycle: Wash Temp:* Spin

Bright or darkly

Cold Wash Cold High Cold water with an additional wash action gently lifts stains

colored cottons, linens, casual, and mixed loads

Speed:

Cycle Details:

while caring for fabrics. Settings may be adjusted as desired but must use only cold water settings.

Cleaning

Gentleness

Efciency

Good

†

Best

Heavily soiled fabrics Soak Hot

Warm

Cool Cold

No Spin Use this cycle to soak small spots of set-in stains on fabrics.

The washer will use intermittent agitation and soaking. After time has expired, water will drain, but the washer will not spin. Cycle is complete.

Tap Cold

Swimsuits and items requiring rinsing without detergent

Hand-washed items or dripping-wet items

Rinse &

Spin

Drain &

Spin

Cold rinse only High Combines a rinse and high-speed spin for loads requiring an

additional rinse cycle. Use this cycle to complete a load after power interruption or for loads that require rinsing only.

N/A High This cycle uses a spin to shorten drying times for heavy fabrics

or special-care items washed by hand. Use this cycle to drain washer after canceling a cycle or completing a cycle after a power failure.

No clothes in washer Clean Washer

with affresh

Hot Low Use this cycle every 30 washes to keep the inside of your

washer fresh and clean. This cycle uses a higher water level. Use with affresh® Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See “Washer Care.”

IMPORTANT: Do not place garments or other items in the washer during the Clean Washer with affresh® cycle. Use this cycle with an empty wash tub.

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USING YOUR WASHER

1. Sort and prepare your laundry

■ Empty pockets. Loose change, buttons, or any small object

can pass under the agitator and become trapped, causing unexpected sounds.

■ Sort items by recommended cycle, water temperature,

and colorfastness.

■ Separate heavily soiled items from lightly soiled.

■ Separate delicate items from sturdy fabrics.

■ Do not dry items if stains remain after washing, because heat

can set stains into fabric.

■ Treat stains promptly.

■ Close zippers, fasten hooks, tie strings and sashes,

and remove non-washable trim and ornaments.

■ Mend rips and tears to avoid further damage to items during

washing.

2. Add laundry products

Add a measured amount of HE detergent or single-dose laundry packet into the basket.

If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes.

IMPORTANT: Use only High Efﬁciency detergents. The package will be marked “HE” or “High Efﬁciency.” Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance.

NOTE: Follow the manufacturer’s instructions to determine the amount of laundry products to use.

Helpful Tips:

■ When washing waterproof or water-resistant items,

load evenly.

■ Use mesh garment bags to help avoid tangling when washing

delicate or small items.

■ Turn knits inside out to avoid pilling. Separate lint-takers from

lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care label instructions to avoid damage to your items.

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Liquid

Chlorine Bleach

3. Load laundry into washer

5. Add fabric softener

Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing different-sized items to reduce tangling.

IMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling.

4. Add liquid chlorine bleach

to dispenser

Pour a measured amount of liquid fabric softener into dispenser; always follow manufacturer’s directions for correct amount of fabric softener based on your load size.

Dilute liquid fabric softener by ﬁlling the dispenser with warm water until liquid reaches the underside of the rim. See Max Fill line arrows.

IMPORTANT: The Rinse Options knob must be set to either 1 Rinse with Fabric Softener or 2 Rinses with Fabric Softener when using fabric softener in the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse phase and is evenly distributed.

Adding Liquid Fabric Softener Manually to Wash Load

During the ﬁnal rinse, wait until the washer has completed ﬁlling and press the START/PAUSE button to pause the washer. Lift the lid and add the measured, recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close the lid and press the START/PAUSE button again to start the washer.

MAX FILL

6. Select cycle

Do not overﬁll, dilute, or use more than 1 cup (236 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

Turn cycle knob to choose your wash cycle. For more information, see “Cycle Guide.”

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7. Select SOIL LEVEL

9. Select RINSE OPTIONS and

WATER LEVEL

Once you select a cycle, select the soil level by turning the Soil Level knob to the desired setting.

8. Select wash temperature

Once you select a cycle, select the wash temperature by turning the Wash Temp knob to the desired setting.

Always read and follow fabric care label instructions to avoid damage to your items.

Wash Temp Suggested Fabrics

Hot

Some cold water is added to save energy. This will be cooler than your hot water heater setting.

Warm

Some cold water will be added, so this will be cooler than what your previous washer provided.

Cool

Warm water is added to assist in soil removal and to help dissolve detergents.

Cool is slightly warmer than Cold.

Cold

Warm water may be added to assist in soil removal and to help dissolve detergents.

Tap Cold

This is the temperature from your faucet.

Whites and pastels Durable items Heavy soils

Bright colors Moderate to light soils

Colors that bleed or fade

Light soils

Dark colors that bleed or fade

Light soils

Dark colors that bleed or fade

Light soils

Select the number of rinses by turning the Rinse Options knob to the desired setting.

IMPORTANT: The Rinse Options knob must be set to an option “with Fabric Softener” when using the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse for even distribution.

Set the Water Level knob to the Deep Water Wash setting and the washer will ﬁll to the maximum water level.

NOTES:

■ The cycle will be longer due to extended ﬁll times when using

the Deep Water Wash setting.

■ Deep Water Wash is not available in the Normal cycle mode.

Selecting the Normal cycle with the Deep Water Wash setting will result in auto sensing of the water level.

10. Press START/PAUSE to begin

wash cycle

Press the START/PAUSE button to start the wash cycle. When the cycle has ﬁnished, the Done status light will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and avoid rusting of metal hooks, zippers, and snaps.

Unlocking the lid to add garments

If you need to add one or two missed garments after the wash has started, simply open the lid and this will pause the cycle. After adding the garments, simply close the lid and the cycle will resume.

If, instead, you press the START/PAUSE button to pause the cycle and then open the lid to add garments, you will need to press the START/PAUSE button after closing the lid to resume the cycle.

NOTE: Washer will not ﬁll with the lid open. IMPORTANT: If lid is left open for more than 10 minutes, the

water will pump out automatically.

Manual soak

If you would like to manually soak your garments at any time during the wash portion of the cycle, press START/PAUSE and leave the lid closed. Once your desired soak time has elapsed, press START/PAUSE again to continue the cycle. As long as the lid remains closed, your soak time can be longer than 10 minutes. However, if the lid is opened during the soak and remains open for more than 10 minutes, the water will pump out automatically.

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WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

NOTE: This washer does not include inlet hoses. See the Installation Instructions for more information.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at Its Best

1. Always use High Efﬁciency (HE) detergents and follow the

detergent manufacturer’s instructions regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2. Use warm and hot wash water settings sometimes

(not exclusively cold water washes) because they do a better job of controlling the rate at which soils and detergent accumulate.

3. Always leave the washer lid open between uses to help

dry out the washer and prevent the buildup of odor-causing residue.

Cleaning Your Top Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below. This washer maintenance procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the Inside of the Washer

To keep your washer odor free, follow the usage instructions provided above and use this recommended monthly cleaning procedure:

Clean Washer Cycle

This washer has a special cycle that uses higher water volumes in combination with affresh® Washer Cleaner or liquid chlorine bleach to clean the inside of the washer.

Begin procedure

1. affresh® Washer Cleaner Cycle Procedure (Recommended for Best Performance):

a. Open the washer lid and remove any clothing or items. b. Place an affresh® Washer Cleaner tablet in the bottom

of the washer basket.

c. Do not place an affresh® Washer Cleaner tablet in the

detergent dispenser.

d. Do not add any detergent or other chemical to the washer

when following this procedure.

e. Close the washer lid. f. Select the cycle recommended for cleaning the inside

of the washer. g. Press the START/PAUSE button to start the cycle. NOTE: For best results, do not interrupt cycle. If cycle must

be interrupted, press START/PAUSE once. After the cycle has stopped, run a Rinse & Spin cycle to rinse cleaner from washer.

WASHER CARE (cont.)

2. Chlorine Bleach Procedure (Alternative):

a. Open the washer lid and remove any clothing or items. b. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach

compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.

c. Close the washer lid. d. Do not add any detergent or other chemical

to the washer when following this procedure.

e. Select the cycle recommended for cleaning the inside

of the washer.

f. Press the START/PAUSE button to start the cycle. NOTE: For best results, do not interrupt cycle. If cycle must

be interrupted, press START/PAUSE once. After the cycle has stopped, run a Rinse & Spin cycle to rinse cleaner from washer.

Description of Clean Washer Cycle Operation:

1. This cycle will ﬁll to a water level higher than in normal wash

cycles to provide rinsing at a level above the water line for normal wash cycle.

2. During this cycle, there will be some agitation and spinning

to increase the removal of soils.

After this cycle is complete, leave the lid open to allow for better ventilation and drying of the washer interior.

Cleaning the Dispensers

After a period of using your washer, you may ﬁnd some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with an affresh® Machine Cleaning Wipe or a damp cloth and towel dry, either before or after you run the Clean Washer cycle. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner if needed.

Cleaning the Outside of the Washer

Use an affresh® Machine Cleaning Wipe or a soft, damp cloth or sponge to wipe away any spills. Use only an affresh® Machine Cleaning Wipe or mild soaps or cleaners when cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer’s ﬁnish, do not use abrasive products.

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NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.

2. Turn off water supply to washer, to avoid ﬂooding due

to water pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer

where it will not freeze. Some water may stay in hoses, and freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1. Shut off both water faucets; disconnect and drain

water-inlet hoses.

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run

washer on Rinse & Spin cycle for about 30 seconds to mix antifreeze and remaining water.

3. Unplug washer or disconnect power.

TRANSPORTING YOUR WASHER

1. Shut off both water faucets. Disconnect and drain

water-inlet hoses.

2. If washer will be moved during freezing weather, follow

“Winter Storage Care” directions before moving.

3. Disconnect drain hose from drain system and drain any

remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket.

6. Drape power cord over edge and into washer basket.

7. Place packing tray from original shipping materials back

inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location. Transport washer in upright position.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1. Refer to Installation Instructions to locate, level, and

connect washer.

2. Before using again, run washer through the following

recommended procedure:

To use washer again:

1. Flush water pipes and hoses. Reconnect water-inlet hoses.

Turn on both water faucets.

2. Plug in washer or reconnect power.

3. Run washer through Bulky/Sheets cycle to clean washer

and remove any antifreeze. Use half the manufacturer’s recommended amount of detergent for a medium-size load.

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TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.maytag.com/product_help -

In Canada www.maytag.ca for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Vibration or Off-Balance

Check the following for proper installation or see “Using Your Washer” section

Noises

Clicking or metallic noises Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins could fall

Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound

Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started

Whirring Basket deceleration may be occurring. You may hear the whirring sound of the basket decelerating. This is

Water Leaks

Check the following for proper installation:

Washer Not Performing As Expected

Not enough water in washer

Feet may not be in contact with the ﬂoor and locked.

Washer may not be level. Check ﬂoor for ﬂexing or sagging. If ﬂooring is uneven, a 3/4"

Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.

Washer not level. Water may splash off basket if washer is not level. Fill hoses not attached tightly. Tighten ﬁll-hose connection. Fill hose washers. Make sure all four ﬁll hose ﬂat washers are properly seated. Drain hose connection. Pull drain hose from washer cabinet and properly secure it to

Check household plumbing for leaks or clogged sink or drain.

Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment

Load not completely covered in water. This is normal operation for a high efﬁciency washer. If the Water

Front and rear feet must be in ﬁrm contact with ﬂoor, and washer must be level to operate properly.

(19 mm) piece of plywood under your washer will reduce sound. See “Level the Washer” in Installation Instructions.

Adding wet items to washer or adding more water to basket could unbalance washer.

Wash smaller loads to reduce imbalance. Do not tightly pack. Avoid washing single items. Use Bulky/Sheets cycle for oversized, non-absorbent items such as

comforters or poly-ﬁlled jackets. See “Cycle Guide” and “Using Your Washer” in this Use and

Care Guide.

between basket and tub or may block pump. It may be necessary to call for service to remove items.

It is normal to hear metal items on clothing, such as metal snaps, buckles, or zippers, touch against the basket.

with periodic gurgling or surging as ﬁnal amounts of water are removed during the Drain & Spin cycles.

the washer. This is normal.

normal.

drainpipe or laundry tub. Do not place tape over drain opening. Water can back up out of a clogged sink or drainpipe. Check all

household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets).

and cause water to splash off tub. See “Using Your Washer” for loading instructions.

Level knob is set to Auto setting, the load will not be completely under water. The washer senses load sizes and adds correct amount of water for optimal cleaning.

Use Bulky/Sheets cycle for higher water ﬁll, or set Water Level knob to Deep Water Wash setting. See “What’s New Under the Lid” and “Cycle Guide” to match your load with the best cycle.

NOTE: Deep Water Wash is not available in the Normal cycle mode. Selecting the Normal cycle with the Deep Water Wash setting will result in auto sensing of the water level.

Run Clean Washer with affresh® cycle to optimize the water level and wash performance due to soil buildup in washer basket.

Page 14

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.maytag.com/product_help -

In Canada www.maytag.ca for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Washer Not Performing As Expected (cont.)

Washer won’t run or ﬁll, washer stops working, or wash light remains on (indicating that the washer was unable to ﬁll appropriately)

Check for proper water supply. Both hoses must be attached and have water ﬂowing to

inlet valve. Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check for any kinks in inlet hoses, which can restrict water ﬂow.

Washer won’t run or ﬁll, washer stops working, or wash light remains on (indicating that the washer was unable to ﬁll appropriately) (cont.)

Washer not draining/ spinning, loads are still wet, or spin light remains on (indicating that the washer was unable to pump out water within 10 minutes)

Check proper electrical supply. Plug power cord into a grounded 3 prong outlet.

Do not use an extension cord. Ensure there is power to outlet. Reset a tripped circuit breaker. Replace any blown fuses.

NOTE: If problems continue, contact an electrician.

Normal washer operation. Lid must be closed for washer to run.

Washer will pause during certain phases of cycle. Do not interrupt cycle.

Washer may be tightly packed. Remove several items; rearrange load evenly in basket. Close lid and

press START/PAUSE. Do not add more than one or two additional items after cycle has

started to avoid tightly packing or unbalancing. Do not add more water to the washer.

Small items may have been caught in pump or between basket and tub, which can slow draining.

Use a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles

The washer may be tightly packed or unbalanced.

Empty pockets and use garment bags for small items.

with high spin speeds. Use the recommended cycle/spin speed for your garment. To remove extra water in the load, select Drain/Spin. Load may need to be rearranged to allow even distribution of the load in the basket.

Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain/ Spin cycle to remove excess water. See “Using Your Washer” for loading recommendations.

Page 15

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.maytag.com/product_help -

In Canada www.maytag.ca for assistance and to possibly avoid a service call.

If you experience Possible causes Solution

Washer Not Performing As Expected (cont.)

Washer not draining/ spinning, loads are still wet, or spin light remains on (indicating that the washer was unable to pump out water within 10 minutes) (cont.)

Dry spots on load after cycle

Incorrect or wrong wash or rinse temperatures

Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.

Sand, pet hair, lint, etc. on load after washing

Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm).

Too much detergent causing suds to slow or stop draining and spinning.

High spin speeds extract more moisture than your previous washer.

Washer may be tightly packed. Use Bulky/Sheets cycle for higher water ﬁll, or set Water Level knob

Added extra garments to the load after the sensing/ﬁll phase.

Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.

Energy saving controlled wash temperatures.

Not using HE detergent or using too much HE detergent.

Washer not loaded as recommended. The washer is less efﬁcient at rinsing when load is tightly packed.

Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing.

Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the ﬂoor. Remove any clogs from drain hose.

Always measure and follow detergent directions for your load. To remove extra suds, select Rinse/Spin. Do not add detergent.

The high spin speeds combined with airﬂow during the ﬁnal spin can cause items near the top of the load to develop dry spots during the ﬁnal spin. This is normal.

to Deep Water Wash setting. See “Cycle Guide” to match your load with the best cycle.

NOTE: Deep Water Wash is not available in the Normal cycle mode. Selecting the Normal cycle with the Deep Water Wash setting will result in auto sensing of the water level.

Add only one or two additional garments after washer has started.

Both hoses must be attached to both washer and faucet, and have both hot and cold water ﬂowing to inlet valve.

Check that inlet valve screens are not clogged. Remove any kinks in hoses. This washer uses cooler wash and rinse water temperatures

than traditional top-loading washers. This includes cooler hot and warm washes.

Both hoses must be attached and have water ﬂowing to the inlet valve.

Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. The suds from too much detergent can keep washer from

operating correctly. Always measure detergent and follow detergent directions based on load size and soil level.

Load garments in loose heaps evenly around the basket wall. Load with dry items only.

Use cycle designed for the fabrics being washed. Add only one or two additional garments after washer has started. Use Bulky/Sheets cycle for higher water ﬁll, or set Water Level knob

to Deep Water Wash setting. See “Cycle Guide” to match your load with the best cycle.

NOTE: Deep Water Wash is not available in the Normal cycle mode. Selecting the Normal cycle with the Deep Water Wash setting will result in auto sensing of the water level.

Add 2 Rinses to the selected cycle and/or use PowerWash cycle or Deep Water Wash option.

NOTE: Deep Water Wash is not available in the Normal cycle mode. Selecting the Normal cycle with the Deep Water Wash setting will result in auto sensing of the water level.

Page 16

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.maytag.com/product_help -

In Canada www.maytag.ca for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Washer Not Performing As Expected (cont.)

Load is tangling Washer not loaded as recommended. See “Using Your Washer” section.

Select a cycle with a slower wash action and spin speed; however, items will be wetter than those using a higher speed spin. Use Bulky/Sheets cycle for higher water ﬁll, or set Water Level knob to Deep Water Wash setting. See the “Cycle Guide” to match your load with the best cycle.

NOTE: Deep Water Wash is not available in the Normal cycle mode. Selecting the Normal cycle with the Deep Water Wash setting will result in auto sensing of the water level.

Load garments in loose heaps evenly around the basket wall. Reduce tangling by mixing types of load items. Use the

recommended cycle for the type of garments being washed.

Not cleaning or removing stains

Incorrect dispenser operation

Added more water to washer. Washer senses load size and adds correct amount of water.

Washer not loaded as recommended. Washer is less efﬁcient at cleaning when load is tightly packed.

Adding detergent on top of load. Add detergent, Oxi products, and color-safe bleach to the

Not using HE detergent or using too much HE detergent.

Not using correct cycle for fabric type. Use a higher soil level cycle option and warmer wash temp

Not using dispensers. Use dispensers to avoid chlorine bleach and fabric

Not washing like colors together. Wash like colors together and remove promptly after the cycle

Clogged dispenser. Load dispensers before starting a cycle.

Fabric Softener knob not set to “Yes.” Set Fabric Softener knob to “Yes” when using fabric softener dispenser.

This is normal and necessary for clothes to move. It is normal for the wash load to be not completely covered in water. Extra water, added manually, results in less effective cleaning.

Load garments in loose heaps evenly around the basket wall. Load with dry items only.

Add only one or two additional garments after washer has started.

bottom of the basket before adding the load items. The suds from regular detergent can keep washer from operating

correctly. Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow manufacturer’s directions

based on load size and soil level.

to improve cleaning. Use PowerWash cycle for tough cleaning. See the “Cycle Guide”

to match your load with the best cycle.

softener staining. Load dispensers before starting a cycle. Avoid overﬁlling. Do not add products directly onto load.

is complete to avoid dye transfer.

Use only liquid chlorine bleach in the bleach dispenser. Use only fabric softener in the fabric softener dispenser.

Page 17

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.maytag.com/product_help -

In Canada www.maytag.ca for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Washer Not Performing As Expected (cont.)

Fabric damage Sharp items were in pockets during

Odors Monthly maintenance not done as

Lid Locked light is ﬂashing

Single-dose laundry packet not dissolving

Washer pumps out water before ﬁnishing cycle

wash cycle. Strings and straps could have tangled. Tie all strings and straps before starting wash load. Items may have been damaged

before washing. Fabric damage can occur if load is

tightly packed.

Liquid chlorine bleach may have been added incorrectly.

Garment care instructions may not have been followed.

recommended.

Using too much detergent. Be sure to measure correctly. Always follow the manufacturer’s

The lid is not closed. Close the lid. The washer will not start or ﬁll with the lid open. A cycle was stopped or paused using

the Start/Pause button.

Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding

Lid is left open for more than 10 minutes.

Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears.

Mend rips and broken threads in seams before washing.

Load garments in loose heaps evenly around the basket wall. Load with dry items only.

Use cycle designed for the fabrics being washed. Use Bulky/Sheets cycle for higher water ﬁll, or set Water Level knob

to Deep Water Wash setting. See “What’s New Under the Lid” and “Cycle Guide” to match your load with the best cycle.

NOTE: Deep Water Wash is not available in the Normal cycle mode. Selecting the Normal cycle with the Deep Water Wash setting will result in auto sensing of the water level.

Add only one or two additional garments after washer has started. Do not pour liquid chlorine bleach directly onto load. Wipe up

bleach spills. Undiluted bleach will damage fabrics. Do not use more than

recommended by manufacturer. Do not place load items on top of bleach dispenser when loading

and unloading washer. Always read and follow garment manufacturer’s care label

instructions. See the “Cycle Guide” to match your load with the best cycle.

See “Washer Care” in “Washer Maintenance.” Unload washer as soon as cycle is complete.

directions. See the “Washer Care” section.

The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics.

clothes. Do not add packet to dispenser. Follow the manufacturer’s instructions to avoid damage to your garments.

Make sure lid is closed before starting a cycle and/or during prewash (soak).

Page 18

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO OBTAIN WARRANTY SERVICE.

MAYTAG® LAUNDRY

LIMITED WARRANTY

Please have the following information available when you call the Customer eXperience Center:

Name, address, and telephone number

Model number and serial number

A clear, detailed description of the problem

Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

1. Before contacting us to arrange service, please determine whether your product requires repair.

Some questions can be addressed without service. Please take a few minutes to review the Troubleshooting or Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional resources, or visit https://www.maytag.com/product_help.

2. All warranty service is provided exclusively by our authorized Maytag Service Providers.

In the U.S. and Canada, direct all requests for warranty service to:

Maytag Customer eXperience Center In the U.S.A. call 1-800-688-9900. In Canada call 1-800-807-6777.

If outside the 50 United States and Canada, contact your authorized Maytag dealer to determine if another warranty applies.

TEN YEAR LIMITED WARRANTY

WHAT IS COVERED

FIRST YEAR LIMITED WARRANTY

(PARTS AND LABOR)

For one year from the date of purchase, when this major appliance is installed, operated, and maintained according to instructions attached to or furnished with the product, Maytag brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “Maytag”) will pay for factory specified parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion replace the product. In the event of product replacement, your appliance will be warranted by the remaining term of the original unit’s warranty period.

SECOND THROUGH TENTH YEAR LIMITED

WARRANTY (DRIVE MOTOR AND WASH BASKET

ONLY - LABOR NOT INCLUDED)

In the second through tenth years from the date of original purchase, when this major appliance is installed, operated, and maintained according to instructions attached to or furnished with the product, Maytag will pay for factory specified parts for the following components to correct non-cosmetic defects in materials or workmanship in these parts that prevent function of this major appliance and that existed when this major appliance was purchased. This is a limited 10 year warranty on the below named parts only and does not include repair labor.

n Drive Motor n Wash Basket (Side Walls Only) YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS

LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be provided by a Maytag designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or ﬁtness, so this limitation may not apply to you. This warranty gives you speciﬁc legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

Maytag makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask Maytag or your retailer about buying an extended warranty.

1. Commercial, non-residential, multiple-family use, or use inconsistent with

published user, operator, or installation instructions.

2. In-home instruction on how to use your product.

3. Service to correct improper product maintenance or installation,

installation not in accordance with electrical or plumbing codes, or correction of household electrical or plumbing (i.e. house wiring, fuses, or water inlet hoses).

4. Consumable parts (i.e. light bulbs, batteries, air or water ﬁlters,

preservation solutions, etc.).

5. Defects or damage caused by the use of non-genuine Maytag parts or

accessories.

6. Conversion of your product from natural gas or L.P. gas or reversal of

appliance doors.

7. Damage from accident, misuse, abuse, ﬁre, ﬂoods, acts of God, or use

with products not approved by Maytag.

8. Repairs to parts or systems to correct product damage or defects caused

by unauthorized service, alteration, or modiﬁcation of the appliance.

9. Cosmetic damage including scratches, dents, chips, and other damage

to appliance ﬁnishes unless such damage results from defects in materials and workmanship and is reported to Maytag within 30 days.

10. Discoloration, rust, or oxidation of surfaces resulting from caustic

or corrosive environments, including but not limited to, high salt concentrations, high moisture or humidity, or exposure to chemicals.

11. Pick-up or delivery. This product is intended for in-home repair.

12. Travel or transportation expenses for service in remote locations where an

authorized Maytag servicer is not available.

13. Removal or reinstallation of inaccessible appliances or built-in ﬁxtures (i.e.

trim, decorative panels, ﬂooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing, removal, or replacement of the product.

14. Service or parts for appliances with original model/serial numbers

removed, altered, or not easily determined.

The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

WHAT IS NOT COVERED

https://www.maytag.com/product_help

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. MAYTAG SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you speciﬁc legal rights, and you also may have other rights that vary from state to state or province to province.

11/14

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

Page 19

Assistance or Service

Before calling for assistance or service, please check “Troubleshooting” or visit www.maytag.com/help.

It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance.

This information will help us to better respond to your request.

If you need replacement parts or to order accessories

We recommend that you use only FSP® Factory Speciﬁed Parts.

These parts will ﬁt right and work right because they are made with the same precision

used to build every new MAYTAG

To locate FSP® replacement parts or accessories go to www.maytagpartsonline.com.

Questions? Call us toll free at 1-800-344-1274 or in Canada call 1-800-688-2002.

Our consultants provide assistance with

In the U.S.A.

■ Features and speciﬁcations on our full line of appliances.

■ Installation information.

■ Specialized customer assistance (Spanish speaking,

hearing impaired, limited vision, etc.).

You can write with any questions or concerns at:

Maytag Brand Appliances

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

1-800-344-1274

Please include a daytime phone number in your correspondence.

appliance.

In the U.S.A. and Canada

■ Use and maintenance procedures.

■ Accessory and repair parts sales.

■ Referrals to local dealers, repair parts distributors,

and service companies. Whirlpool designated service technicians are trained to fulﬁll the product warranty and provide after-warranty service, anywhere in the United States and Canada.

Maytag Brand Appliances

Customer eXperience Centre

Unit 200-6750 Century Ave

Mississauga, Ontario L5N 0B7

1-800-688-2002

Assistance ou Service

Avant de faire un appel pour obtenir de l’assistance ou un entretient, vériﬁer la section “Dépannage” ou consulter

www.maytag.com/help. Cette vériﬁcation peut vous faire économiser le coût d’une visite de réparation.

Lors d’un appel, garder à portée de main la date d’achat et les numéros de modèle et de série de votre appareil.

Pour commander des pièces de rechange ou des accessoires

Pour commander des pièces de rechange, nous vous recommandons d’utiliser seulement

des pièces spéciﬁées par l’usine. Ces pièces conviendront et fonctionneront bien parce qu’elles sont fabriquées selon

les mêmes spéciﬁcations précises utilisées pour construire chaque nouvel appareil MAYTAG

Pour trouver des pièces de rechange FSP

Nos consultants fournissent

l’assistance pour :

■ Procédés d’utilisation et d’entretien.

■ Vente d’accessoires et de pièces de rechange.

■ Références aux concessionnaires, compagnies de service

de réparation et distributeurs de pièces de rechange locaux. Les techniciens de service désignés par Whirlpool sont formés pour remplir la garantie des produits et fournir un service après la garantie, partout au Canada.

Si vous avez encore besoin d’aide, suivre les instructions ci-dessous.

Ces renseignements nous aideront à mieux répondre à votre demande.

ou des accessoires, visiter le www.maytag.ca.

Des questions? Composer le numéro sans frais 1-800-688-2002.

Pour plus d’assistance

Vous pouvez nous soumettre toute question ou toute

problème en écrivant à l’adresse ci-dessous :

Maytag Brand Appliances

Centre pour l’eXpérience de la clientèle

Unit 200-6750 Century Ave

Mississauga, Ontario L5N 0B7

1-800-688-2002

Dans votre correspondance, veuillez indiquer un numéro

de téléphone où nous pouvons vous joindre dans la journée.

W11099668A W11099669A-SP

Used under license in Canada.

Emploi sous licence au Canada.

03/17