Matrix Telecom Proton 308, Proton 206 System Manual

PROTON 206/308
System Manual

PROTON 206/308

The Smart Communicator

System Manual

Documentation Disclaimer

Matrix Telecom reserves the right to make changes in the design or components of the product as engineering
and manufacturing may warrant. Specifications are subject to change without notice.

This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.

Information in this documentation may change from time to time. Matrix Telecom reserves the right to revise
information in this publication for any reason without prior notice. Matrix Telecom makes no warranties with
respect to this documentation and disclaims any implied warranties. While every precaution has been taken in
the preparation of this system manual, Matrix Telecom assumes no responsibility for errors or omissions. Neither
is any liability assumed for damages resulting from the use of the information contained herein.

Neither Matrix Telecom nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or
abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly
comply with Matrix Telecom's operating and maintenance instructions.

Copyright

All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix Telecom.

Version 1
Release date : August 8, 2009

Warranty Statement

Matrix Telecom Pvt. Ltd. (Matrix) warrants to its consumer purchaser any of its products to be free of defects in
material, workmanship and performance for a period of 15 months from date of manufacturing or 12 months
from the date of installation which ever is earlier.

During this warranty period, Matrix will at its option, repair or replace the product at no additional charge if the
product is found to have manufacturing defect. Any replacement product or part/s may be furnished on an
exchange basis, which shall be new or like-new, provided that it has functionality at least equal to that of the
product, being replaced. All replacement parts and products will be the property of Matrix. Parts repaired or
replaced will be under warranty throughout the remainder of the original warranty period only.

This limited warranty does not apply to:

1. Products that have been subjected to abuse, accident, natural disaster, misuse, modification, tampering,
faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the
documentation for the product or if the model or serial number has been altered, tampered with, defaced or
removed.

2. Products which have been damaged by lightning storms, water or power surges or which have been
neglected, altered, used for a purpose other than the one for which they were manufactured, repaired by
customer or any party without Matrix’s written authorization or used in any manner inconsistent with Matrix’s
instructions.

3. Products received improperly packed or physically damaged.

4. Products damaged due to operation of product outside the products’ specifications or use without designated
protections.

Warranty valid only if:

• Primary protection on all the ports provided.

• Mains supply is within limit and protected.

• Environment conditions are maintained as per the product specifications.

Warranty Card:

• When the product is installed, please return the warranty card with:

• Date, signature and stamp of the customer

• Date, signature and stamp of the channel partner

• Matrix assumes that the customer agrees with the warranty terms even when the warranty card is not signed
and returned as suggested.

The Purchaser shall have to bear shipping charges for sending product to Matrix for testing/rectification. The
product shall be shipped to the Purchaser at no-charge if the material is found to be under warranty. The
Purchaser shall have to either insure the product or assume liability for loss or damage during transit.

Matrix reserves the right to waive off or make any changes in its warranty policy without giving any notice.

If Matrix is unable to repair or replace, as applicable, a defective product which is covered by Matrix warranty,
Matrix shall, within a reasonable time after being notified of the defect, refund the purchase price of the product
provided the consumer/purchaser returns the product to Matrix.

In no event will Matrix be liable for any damages including lost profits, lost business, lost savings, downtime or
delay, labor, repair or material cost, injury to person, property or other incidental or consequential damages
arising out of use of or inability to use such product, even if Matrix has been advised of the possibility of such
damages or losses or for any claim by any other party.

PROTON 206/308 V1 System Manual 5

Except for the obligations specifically set forth in this Warranty Policy Statement, in no event shall Matrix be
liable for any direct, indirect, special, incidental or consequential damages whether based on contract or any
other legal theory and where advised of the possibility of such damages.
Neither Matrix nor any of its distributors, dealers or sub-dealers makes any other warranty of any kind, whether
expressed or implied, with respect to Matrix products. Matrix and its distributors, dealers or sub-dealers
specifically disclaim the implied warranties of merchantability and fitness for a particular purpose.

This warranty is not transferable and applies only to the original consumer purchaser of the Product. Warranty
shall be void if the warranty card is not completed and registered with Matrix within 30 days of installation.

All legal course of action subjected to Vadodara (Gujarat, India) Jurisdiction only.

6 PROTON 206/308 V1 System Manual

Welcome

Thanks for purchasing a Matrix product.

We want you to get the maximum performance from our product. If you run into technical difficulties, we are here
to help. But please consult this system manual first.

If you still can’t find the answer, gather all the information or questions that apply to your problem and with the
product close to you, call your dealer. Matrix dealers are trained and ready to give you the support you need to
get the most from your Matrix product. In fact, most problems reported are minor and can be easily solved over
the phone.

In addition, technical consultation is available from Matrix engineers every business day. We are always ready to
give advice on application requirements or specific information on installation and operation of our products.

Please note that the words ‘Station’ and ‘User’ are used synonymously.

The system manual is arranged alphabetically. We suggest the first time users to read this system manual in
following sequence of topics.

• “Introduction” 59

• “Installation” 54

• “Flexible Numbers” 51

• “Demonstration of Tones” 41

• “Distinctive Rings” 46

• “Internal Call” 57

• “External Call” 48

• “Selective Trunk Access” 70

• “Answering Calls” 17

• “Receiving Incoming Calls” 67

• “Call Pick Up” 29

• “Call Transfer” 33

• “Last Number Redial” 61

• “Abbreviated Dialing” 11

• “Call Splitting” 32

• “Hold” 52

• “Power Down Mode” 62

• “Default the Configuration” 41

• “Programming the System” 64

PROTON 206/308 V1 System Manual 7

8 PROTON 206/308 V1 System Manual

Contents

Copyright ...............................................................................................................................................4

Warranty Statement ..............................................................................................................................5

Welcome..................................................................................................................................................... 7

Contents ..................................................................................................................................................... 9

Features and Facilities............................................................................................................................ 11

Abbreviated Dialing .............................................................................................................................11

Alarm ...................................................................................................................................................14

Allowed and Denied Lists ....................................................................................................................15

Answering Calls ..................................................................................................................................17

Auto Call Back .....................................................................................................................................17

Auto Redial .......................................................................................................................................... 18

Barge-In ..............................................................................................................................................20

Behind the PBX Applications ..............................................................................................................21

Boss Ring ............................................................................................................................................22

Busy Hunting Group ............................................................................................................................22

Call Duration Control ...........................................................................................................................23

Call Follow-Me ....................................................................................................................................26

Call Forward ........................................................................................................................................26

Call Park ..............................................................................................................................................28

Call Pick Up ......................................................................................................................................... 29

Call Progress Tones ............................................................................................................................30

Call Splitting ........................................................................................................................................32

Call Transfer ........................................................................................................................................33

Call Transfer-On Busy .........................................................................................................................34

Cancel Station Features ......................................................................................................................35

Class Of Service (COS) ......................................................................................................................36

Conference ..........................................................................................................................................39

Continued Dialing ................................................................................................................................39

Conversation Recording ......................................................................................................................40

Day and Night Modes ..........................................................................................................................40

Default the Configuration ....................................................................................................................41

Demonstration of Tones ......................................................................................................................41

Department Call ..................................................................................................................................42

Direct Inward Dialing (DID) .................................................................................................................43

Direct Outward System Access (DOSA) .............................................................................................44

Distinctive Rings ..................................................................................................................................46

Do Not Disturb (DND) .........................................................................................................................47

Dynamic Lock ......................................................................................................................................47

External Call ........................................................................................................................................48

External Call Forward (ECF) ...............................................................................................................49

Executive/Secretary ............................................................................................................................50

Flash Timer .........................................................................................................................................50

Flexible Numbers ................................................................................................................................51

Hold .....................................................................................................................................................52

Hotline .................................................................................................................................................52

Installation ...........................................................................................................................................54

Internal Call .........................................................................................................................................57

Internal Call Restriction .......................................................................................................................57

Interrupt Request ................................................................................................................................58

Introduction ......................................................................................................................................... 59

Last Number Redial ............................................................................................................................61

Message Wait .....................................................................................................................................61

Music on Hold ..................................................................................................................................... 61

Operator ............................................................................................................................................. 61

Power Down Mode ............................................................................................................................. 62

Privacy ............................................................................................................................................... 63

Private Trunk ...................................................................................................................................... 63

Programming the System ................................................................................................................... 64

Protecting the System ........................................................................................................................ 65

Raid .................................................................................................................................................... 66

Receiving Incoming Calls ................................................................................................................... 67

Remote Alarm .................................................................................................................................... 67

Remote Lock ...................................................................................................................................... 68

Remote Programming ........................................................................................................................ 69

Restart the System ............................................................................................................................. 69

Selective Trunk Access ...................................................................................................................... 70

Station Parameters ............................................................................................................................. 70

System Security (Passwords) ............................................................................................................ 70

Technical Specifications ..................................................................................................................... 72

Toll Control ......................................................................................................................................... 73

Troubleshooting ................................................................................................................................. 74

Trunk Access ...................................................................................................................................... 75

Trunk Landing .................................................................................................................................... 76

Trunk Parameters ............................................................................................................................... 78

Trunk Reservation .............................................................................................................................. 79

Universal Service Number .................................................................................................................. 80

User Security (User Password) .......................................................................................................... 81

Virtual Stations ................................................................................................................................... 82

Voice Mail Integration ......................................................................................................................... 83

Walk-In Class of Service .................................................................................................................... 85

Appendices ............................................................................................................................................. 87

A: Features at a Glance ..................................................................................................................... 87

B: System Commands ........................................................................................................................ 88

C: System Parameters ....................................................................................................................... 88

D: Station Parameters ........................................................................................................................ 89

E: Trunk Parameters .......................................................................................................................... 89

Glossary .................................................................................................................................................. 91

Index ........................................................................................................................................................ 93

Features and Facilities

Location
00 to 09

Location
00 to 09

Stations

S1

Sn

Access Codes for all stations 800-809

Personal Abbreviated Dialing

Proton

Abbreviated Dialing

What’s this?

• Frequently called numbers can be stored in the system. These numbers can be dialed using specific codes.
This is called Abbreviated dialing. It is also known as Memory Dialing.

• This helps save time while dialing frequently used numbers.

• An abbreviated number is dialed through its directory index.

The PROTON 206/308 offers two types of Abbreviated Dialing: Personal Abbreviated Dialing and Global
Abbreviated Dialing.

• Each user is allocated memory space called personal memory to store 10 numbers of his own choice. This is
called Personal Abbreviated Dialing. These numbers are dialed out using access codes 800-809.

• Besides personal memory, 90 numbers can be stored in a common memory space called global memory.
These numbers are dialed out using access codes 810-899. This is called Global Abbreviated Memory.

Personal Abbreviated Dialing

• The numbers stored in the personal memory of a user are dialed out.

• Each user can store up to 10 numbers of his choice in his personal memory.

• User can change these numbers anytime from his station without consulting the System Administrator or the
System Engineer.

• The location codes for Personal Abbreviated Dialing are 00-09. Hence the access codes are 800 to 809.

• Personal Abbreviated Dialing is allowed to all the users.

• The system checks Trunk Access for daytime/nighttime and Toll Control allowed list and denied list before
dialing the Personal Abbreviated number. Hence for Personal Abbreviated Dialing, Trunk Access for
daytime/nighttime, Toll Control allowed list and Toll Control denied list should be programmed properly.

PROTON 206/308 V1 System Manual 11

How to program Personal Abbreviated Dialing?

Lo c a t i o n
10 to 54

S1

Sn

C

O

S

T

r

u

n

k

A

c

c

e

s

s

Global Abbreviated dialing - Part1

Access codes 810-854

Lo c a t i o n

55 to 99

S1

Sn

Global Abbreviated dialing - Part 2

Access codes 855-899

C

O

S

T

r

u

n

k

A

c

c

e

s

s

1 Lift handset. Dial tone

2 Dial 18-Directory Index-Trunk-Number-#/Flash. Confirmation tone

In the above command
Directory Index is from 00 to 09.
Trunk is 1, 2, 3, 0 or 5 (Here ‘0’ and ‘5’ are interpreted as trunks from group 0 or group 5 and not trunk 0 and 5)
Number is the telephone number, which is to be abbreviated.

How to use Personal Abbreviated Dialing?

1 Lift the handset. Dial tone

2 Dial 8-Directory Index. Number dialed out

Example:

To program telephone number 0265-2630555 at directory index 00 with trunk access code ‘2’, dial

18-00-2-02652630555.

Once this location is programmed with the number, dial 800 to call the number.

Global Abbreviated Dialing

• The numbers stored in the global memory of the system are dialed out.

• Global directory can be programmed either by the System Administrator or the System Engineer.

• The global directory is common for all the users.

• Maximum 90 numbers can be stored in the global directory. Location codes for global directory are from 10 to

99. Hence the access codes for global abbreviated dialing are 810 to 899.

• Global Directory is divided into two parts i.e. Global Directory part 1 and Global Directory part 2.

• A user can dial these numbers irrespective of his Toll Control. However these numbers can be dialed only if
the user is allowed this feature from Class of Service and it is given Trunk Access.

• Telephone numbers of fire, police, branch offices or such other places can be stored in global directory part 1
and its access be given to all the users so that any user can access this facility.

• Long distance numbers can be stored in global directory part 2 and its access be given to selected users.

• In case of long distance numbers, complete numbers with preceding codes should be entered.

How to program?

Use following command to program a telephone number in Global Directory:

8-Directory Index-Trunk-Number-#/Flash

Where,

12 PROTON 206/308 V1 System Manual

Directory Index from 10 to 54 is for Global Directory Part I.
Directory Index from 55 to 99 is for Global Directory Part II.
Trunk specifies the trunk, from 1 to 3 which you want the system to use while making memory dialing. Group ‘0’
& ‘5’ can be used.
Number is the telephone number (maximum 16 digits).

Use following command to allow/deny global directory part I on a station:

335-Station-Day Time-Night Time

Where,
Station is from 21 to 28.

Day Time Meaning

0 Deny Global Directory Part I

1 Allow Global Directory Part I

Night Time Meaning

0 Deny Global Directory Part I

1 Allow Global Directory Part I

By default, Global Directory Part I on a station is allowed during Day Time and Night Time.

Use following command to enable/disable the access of global directory part I on all stations:

335-*-Day Time-Night Time

Use following command to enable/disable the access of global directory part II on a station:

336-Station-Day Time-Night Time

Where,

Station is from 21 to 28.

Day Time Meaning

0 Deny Global Directory Part II

1 Allow Global Directory Part II

Night Time Meaning

0 Deny Global Directory Part II

1 Allow Global Directory Part II

By default, access of Global Directory Part II on a station is enabled during Day Time and Night Time.

Use following command to enable/disable the access of global directory part II on all stations:

336-*-Day Time-Night Time

Example:

Store ‘0265-2630555’ in location 10 and ‘022-26677889’ in location 55. Give access of global directory I in day
time and global directory II in night time to station 23.
Dial 8-0-0-2652630555-#
Dial 8-55-0-02226677889-#
Dial 335-23-1-0
Dial 336-23-0-1

How to use Global Abbreviated Dialing?

1 Lift the handset. Dial tone

2 Dial 8-Directory Index. Number dialed out.

PROTON 206/308 V1 System Manual 13

Relevant Topics:

1. “Class Of Service (COS)” 36

2. “Trunk Parameters” 78

3. “Trunk Access” 75

4. “Toll Control” 73

Alarm

What’s this?

• The PROTON 206/308 can remind a station user after some specific time.

• On expiry of the set time, the telephone starts ringing

• When the station user lifts the handset, he gets music.

• If he does not answer the call for time = Alarm Ring Timer 1 then the system gives ring to both, the station
user and the operator for time = Alarm Ring Timer 2.

• Only one reminder can be set at a time on one station. The last set alarm supersedes all the previous
timings.

• All station users can set duration alarm for same duration simultaneously.

• If the station is engaged at the time of alarm then the station gets alarm when it becomes free.

• Ring cadence of an alarm is same as that of Boss Ring.

How to use it?

1 Lift the handset. Dial tone

2Dial 161-Minutes. Confirmation tone

3 Replace the handset.

Minutes can be from 00 to 99.

Example:

To set a reminder after 9 minutes, dial 161-09.

To Cancel Alarm:

1 Lift the handset. Dial tone

2 Dial 160. Confirmation tone

3 Replace the handset.

Example:

To cancel the alarm dial 160 from your station.

How to program?

Refer “Class Of Service (COS)” for details on how to allow Alarm to a user.

Timers of Relevance:
Alarm Ring Timer 1-Time for which the station rings on which the alarm is set.

Command : 217-13-Timer
Default : 90 seconds
Valid Range : 01 to 99 seconds.

Alarm Ring Timer 2-Time for which the station on which the alarm is set and the operator station both, rings
simultaneously.
Command : 217-14-Timer
Default : 60 seconds
Valid Range : 01 to 99 seconds

14 PROTON 206/308 V1 System Manual

Relevant Topics:

To l l

Control

Dynamic

Lo c k

Allowed List

An d

Denie d List

1. “Class Of Service (COS)” 36

2. “Remote Alarm” 67

Allowed and Denied Lists

What’s this?

Allowed and Denied lists is a group of number strings. The PROTON 206/308 uses these lists to support two
different features viz. Toll Control and Dynamic Lock.

Association of Allowed and Denied lists with Toll Control:

When the number is dialed from a station, the PROTON 206/308 compares the dialed number string with the
number strings in allowed and denied lists.

Association of Allowed and Denied Lists with Dynamic Lock:

If the user locks the station and thereafter dials a number from his station, the PROTON 206/308 compares the
dialed number string with the number strings in allowed and denied lists for the locked status.

How it works?

• Maximum 10 Allowed and Denied Lists (level) can be formed.

• Each level accommodates 12 allowed strings and 12 denied strings.

• Each number string can have maximum of 16 digits.

• Number string can be a complete telephone number, area code or few initial digits of a telephone number.

• An allowed-denied list (a level) should be assigned to each station depending upon the requirement.

Level Allowed String Denied String

0 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11

1 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11

2 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11

3 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11

4 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11

5 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11

6 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11

7 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11

8 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11

9 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11

PROTON 206/308 V1 System Manual 15

Allowed String Denied String

B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #

B, B, B, B, B, B, B, B, 9, B, B, B 0, 00, B, B, B, B, B, B, 95, B, *, #

B, B, B, B, B, B, B, B, B, B, B, B 00, B, B, B, B, B, B, B, B, B, *, #

B, B, B, B, B, B, B, B, B, B, B, B B, B, B, B, B, B, B, B, B, B, *, #

B, B, B, B, B, B, B, B, 9, B, B, B 0, 98, 00, B, B, B, B, B, 95, B, *, #

B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #

B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #

B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #

B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #

B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #

How to program?
Step 1: Take a pen and a paper and decide which number strings are to be programmed as allowed strings and

the denied strings.

Step 2: Program the allowed strings using command 252.
Step 3: Program the denied strings using command 253.

Step 1

Take a pen and a paper. Make the allowed and denied strings accordingly.

Step 2

Use following command to program an allowed string:

252-Level-Location-Number-Flash

Where
Level is from 0 to 9.
Location is from 00 to 11.
Number is a complete telephone number, truncated telephone number or an area code.

Step 3

Use following command to program a denied string:

253-Level-Location-Number-Flash

Where
Level is from 0 to 9.
Location is from 00 to 11.
Number is a complete telephone number, truncated telephone number or an area code.

By default, Allowed and Denied Strings are shown in the table.

Example1:

Program following allowed strings

0265-2359695
0265-2555999

Solution:

Program these two allowed strings in location 0 and 1 at level 3.

252-3-00-02652359695-Flash
252-3-01-02652555999-Flash

Example 2:

Program following denied strings:

0265-2858676
2885966

16 PROTON 206/308 V1 System Manual

Solution:

Program these two denied strings at location 0 and 1 of level 3.

253-3-00-02652858676-Flash
253-3-01-2885966-Flash

Important Point:

• Allowed strings and Denied strings cannot be programmed remotely.

Relevant Topics:

1. “Toll Control” 73

2. “Dynamic Lock” 47

Answering Calls

When your station rings, lift the handset. The ring stops and you get connected to the calling party. You may
start-talking immediately. The PROTON 206/308 offers a facility to identify the caller before answering the call. If

the caller is a station then the station rings as Trin......Trin.....Trin.... This is called single ring. If the caller is an

external caller the station on which the trunk call lands rings as Trin...Trin...........Trin...Trin... This is called double

ring. These two types of rings differentiate an internal caller and an external caller.

Relevant Topic:

1. “Distinctive Rings” 46

Auto Call Back

What’s this?

The PROTON 206/308 offers two types of Auto Call Back viz. Auto Call Back-On Busy and Auto Call Back-On
No Reply.

Auto Call Back-On Busy

What’s this?

• Station user need not keep dialing busy station repeatedly.

• Station user can request Auto Call Back by dialing ‘2’ during busy tone.

• When the requested station becomes free it rings. Simultaneously station that requested Auto Call Back also

starts ringing. Whosoever answers first gets ring-back tone, whereas other end keeps ringing. Once the ring
is answered, ring-back tone stops and speech is established.

• Auto Call Back can also be requested on busy trunk.

To Set ACB-On Busy

1 Dial Number. Busy tone

2 Dial 2. Confirmation tone

If Auto Call Back ring is not answered within 30 seconds, it stops and Auto Call Back request gets cleared. This
is called Auto Call Back Ring Timer and is programmable.

To Cancel ACB-On Busy

1 Dial Number. Busy tone

2 Dial 102. Confirmation tone

PROTON 206/308 V1 System Manual 17

Example:

Station 23 is busy. To enable Auto Call Back, dial 2 during busy tone. If you have wrongly dialed 23 and want to
cancel Auto Call Back request, dial 102 to cancel it.

Auto Call Back-On No Reply

What’s this?

• Station user need not keep trying “no-reply” station repeatedly.

• Station user can set ACB-No Reply.

• When the station user for whom ACB request was made returns to his desk and picks up the handset the
station that requested ACB rings.

• Both the stations come in speech when the station that requested ACB answers the call.

To Set ACB-on No reply

1Dial Number. Busy tone

2Dial Flash-2. Confirmation tone

To Cancel Auto Call Back

1Dial Number. Busy tone

2Dial 102. Confirmation tone

How to program?

Please refer “Class Of Service (COS)” for details on how to allow Auto Call Back to a user.

Important Points:

• Only one ACB-On Busy request is entertained at a time.

• Only one ACB-On No Reply request is entertained at a time.

• The last ACB request supersedes all other previous ACB requests.

• ACB-On Busy and ACB-On No Reply can be used simultaneously.

Timer of Relevance:
Auto Call Back Ring Timer-Time for which the station on which the ACB is set rings.

Command : 217-10-Seconds
Default : 45 seconds.
Valid Range : 01 to 99 seconds

Relevant Topic:

1. “Class Of Service (COS)” 36

Auto Redial

What’s this?

• Many times when we make a call, we find that the called party is busy. Hence we have to try the same
number again and again to contact him. This is very frustrating and time-consuming. Auto Redial rescues us
from this sheer wastage of time. The system gives ring to the station user that requested Auto Redial, when
the call goes through.

• The PROTON 206/308 offers two types of Auto Redial. Low priority Auto Redial and High priority Auto
Redial.

• Generally the system should be programmed in such a manner that in low priority type the number of trials
made by the system is less (count) and the time gap between two trials (timer) is more whereas in high
priority type the number of trials is more and the time gap between two trials is less. This enables us to give
Auto Redial facility to senior officials as well as staff persons.

18 PROTON 206/308 V1 System Manual

How to use it?

1 Lift the handset. Dial tone

2 Grab a trunk. Trunk dial tone

3 Dial Number. Busy tone

4 Disconnect.

5 Lift the handset. Dial tone

Dial 77 (for Low Priority Auto Redial) Or

6

Dial 777 (for High Priority auto Redial).

Example:

Dialed number 0265-2335679 is busy. To enable Auto Redial, disconnect and dial 77 or 777.

To Cancel Auto Redial

1 Lift the handset. Dial tone

2 Dial 70. Confirmation tone

Example:

Dialed number 0265-2335679 was busy. Auto Redial is requested. Meanwhile the same number calls. Now to
cancel Auto Redial request, dial 70.

How to program?

Please refer “Class Of Service (COS)” for details on how to allow Auto Redial to a station.

Confirmation tone

Timers of Relevance:
Auto Redial RBT Wait Timer-Time for which the PROTON 206/308 waits to sense RBT from the PSTN after

dialing the requested number.
Command : 2142-Timer
Default : 30 Seconds
Valid Range : 01 to 99 seconds.

Low Priority Auto Redial Timer and Count-Duration and the number of times the system shall try the request
number.
Command : 2143-Timer-Count
Default Timer : 40 seconds
Default Count : 01
Valid Range for Timer : 01 to 99 seconds
Valid Range for Count : 01 to 99

High Priority Auto Redial Timer and Count-Duration and the number of times the system shall try the
requested number.
Command : 2144-Timer-Count
Default Timer : 30 seconds
Default Count : 01
Valid Range for Timer : 01 to 99 seconds
Valid Range for Count : 01 to 99

Important Points:

• Only one number can be requested for Auto Redial at a time from one station.

• All stations can attempt Auto Redial simultaneously.

• If the system detects busy tone it releases the trunk and redials the number after some time.

• If the system does not detect ring back tone for time = Auto Redial RBT wait timer, it releases the trunk and

tries after some time.

PROTON 206/308 V1 System Manual 19

• If the system detects ring back tone, it gives ring on your station. When you lift the handset, you get
connected with the desired party.

• The system uses the same trunk type you used to make a call. If you dialed the number using trunk access
code 5, the system takes one of the free trunks from this group for Auto Redial. If you tried out the number on
a selected trunk, the system uses that particular trunk only.

• Auto Redial will suspend if there is any activity (ringing or dialing) on your station. It resumes as soon as your
station becomes free.

• Auto Redial does not work in following cases:

• If the trunk lines do not support standard tones. Frequency and timings are critical for auto redial to work.

• Trunk condition is poor and various tones cannot be detected properly.

• Called party lifts within 3 seconds after the ring starts on his phone.

• Behind the PBX applications where Matrix trunks are connected to stations of some other PBX which do not
support standard tones.

Relevant Topic:

1. “Class Of Service (COS)” 36

Barge-In

What’s this?

• When your message is urgent and you cannot wait for the called person to become free, you can land in his
conversation after intimating him.

• While landing, you get music and the called person gets beeps of internal call waiting tone.

• During the beeps, the called person can dial ‘Flash-1’ to answer your call. In this case the third party is put on
hold and gets music and hence cannot listen to your conversation.

• If the called person does not dial ‘Flash-1’ then speech is automatically established after time = barge-in
timer.

• Replace your handset once your talk is over. This will automatically restore his original speech with the held­up party.

How to use it?

1 Lift handset. Dial tone

2Dial Number. Busy tone

3Dial 33. Music. The destination gets beeps.

The system connects you to the destination after

4

5 seconds. Start talking after the music stops.

Example:

Station 23 is busy. To give a very urgent message to him, dial 33 on busy tone.

How to program?

Please refer “Class Of Service (COS)” for details on how to allow Barge-In to a station.

Timer of Relevance:
Barge-In Timer-Time after which the speech is established.

Command : 217-12-Timer
Default : 05 seconds
Valid Range : 01 to 99 seconds.

Important Points:

• Barge-In can work only if the destination is in speech.

• Barge-In works even when the destination is talking on the trunk line.

20 PROTON 206/308 V1 System Manual

• Barge-In can also be done by keeping one party in hold. Suppose a trunk call is to be transferred to a busy

station then you can keep the caller in hold mode and Barge-In the destination to inform him about his call.
This is most advantageous feature for the operator.

• However, Barge-In will not work when the destination is in threeparty mode or in dialing state or ringing.

• It will also not work if any station is having call privacy from Barge-In.

Relevant Topic:

1. “Class Of Service (COS)” 36

Behind the PBX Applications

What’s this?

Many times, small and medium range PBX systems are connected behind some bigger PBX systems. Such
applications are used mainly to expand the existing capacity of the big PBX already in use. Stations coming from
the big PBX are used as trunks of the small PBX. There could also be some PSTN trunks coming directly on the
smaller PBX. Such configurations are known as ‘Behind the PBX’ application.

In such situations, it is not easy to implement toll control restrictions.

Consider a simple event

Station 21 of PBX B in the figure above is not given long distance dialing facility. It has access to all the trunks.
Now when he wants to use T2 or T3, which are directly coming from PSTN, he dials ‘0’. He gets PSTN dial tone
and dials the number.

But when he does similar procedure on T1, he gets error tone. Because, in this case when station 21 grabs T1
by dialing a code, he gets dial tone of the PBX A. Now when he again dials ‘0’ to grab PSTN dial tone, PBX
understands it to be a long distance call and since station 21 is not allowed long distance calls, the system
rejects dialing on trunk and gives error tone to station A.

Hence now if station 21 of PBX B is to be allowed external dialing through T1, he should be given long distance
dialing access. If this is done then station 21 may make long distance calls on T1, T2 and T3.

The PROTON 206/308 solves this problem by providing programmable PBX Expansion count for each trunk.
This count is the number of digits to be ignored before toll control check is begun. The PBX Expansion count is
same as the number of PBXs connected between the main PBX and the last subscriber.

In the figure shown, the PBX Expansion count of T1 should be kept 1 and for T2 and T3, it should be kept ‘0’.

PROTON 206/308 V1 System Manual 21

CAUTION!

For all normal applications, keep this PBX Expansion count to 0 for all the trunks. Otherwise, outside dialing may
be hampered. The PROTON 206/308 supports PBX Expansion count for each trunk.

How to program?

Use following command to program PBX Expansion count for a trunk:

54-Trunk-PEC Count

Trunk is from 1 to 3.
PEC Count is from 0 to 9

By default, PEC for all the trunks is 0.

Example:
To program PEC=1 for trunk 1, dial 54-1-1.

Boss Ring

What’s this?

This feature helps the user to identify the caller. A person in the organization having higher hierarchy can be
assigned this feature. Whenever a person having access to Boss Ring calls any other person in the
organization, the called station rings differently. This helps the called party to identify the caller.

How to program?

Boss Ring is a programmable feature. It can be allowed or denied to a station user. This feature is associated
with feature Raid. Whenever a person having access to Raid makes a call the called station gets Boss Ring.
Please refer “Class Of Service (COS)” for more details.

Important Point:

• Boss Ring is same as Alarm Ring.

Relevant Topics:

1. “Distinctive Rings” 46

2. “Class Of Service (COS)” 36

Busy Hunting Group

What’s this?

In some applications, it is desirable that if the called station is busy, the call should ring on the near by station
instead of giving busy tone to the caller.

How to use it?

Desired stations can be programmed in one group. If the called station is busy then the call will be diverted to
next free station in the group.

How to program?

Use following command to program a station in a busy hunting group:

304-Station-Busy Hunting Group

Where,
Station is from 21 to 28
Busy Hunting Group is from 1 to 9

Use following command to program all stations in a busy hunting group:

304-*-Busy Hunting Group

22 PROTON 206/308 V1 System Manual

Where,
Busy Hunting Group is from 1 to 9

By default, all stations are in Busy hunting Group 0.

Example:

To program stations 202, 206 and 208 in hunting group 1.

304-202-1
304-206-1
304-208-1

With this program, on calling 202 if 202 is busy then the call will be diverted to 206 and if 206 is also busy then it
will be diverted to 208.

Important Points:

• This facility may appear same as our feature “Call Transfer-On Busy” but they are different. If the said feature

is used then calls can only be transferred to any other single station and not to a group of stations. If this
facility is used then chaining of Call Transfer-on busy gets enabled i.e. the system hunts for free station in
the group you have programmed.

• All stations can be programmed in one group.

• 9 such groups (from group 1 to group 9) can be programmed.

• If any station is programmed with group value 0, that station will not be included in any group.

• This feature is applicable for only internal calls and not for incoming calls.

Call Duration Control

What’s this?

Call Duration Control (CDC) helps the customer to restrict the duration of the calls whether, incoming or outgoing
external calls. This feature disconnects incoming or outgoing external calls after a set time. People tend to talk
about sports, movies, politics and such other subjects over telephone. Now, these topics are generally not
related to business. Moreover, such topics tend to take more time than the business talk for which the call was
originally made. If duration of each call can be restricted, people will talk to the point and not drift to other
unproductive talk. There are many advantages:

• Reduction in telephone bills.

• Trunks will be easily available for other outgoing calls. More business calls can be made during working

hours leading to more business.

• Your trunks remain free for incoming calls. More customers can call.

• People spend more time on the actual job on hand rather than on telephone. This means increased

productivity.

• Call Duration Control can be set for each station.

• Call Duration Control for Outgoing calls can be enabled/disabled for local calls, STD+ISD calls and incoming

calls separately.

How it works?

• Local calls, STD calls and incoming calls can be disconnected at set times.

• Local calls, STD calls and incoming calls can be disconnected for different timings separately.

PROTON 206/308 V1 System Manual 23

• If CDC is activated, then system gives warning beeps after time = CDC warn timer. After the warning tone,
the system waits for time = CDC good-bye timer before releasing the connection forcefully.

• CDC can be activated on selected stations.

• CDC can be activated for either day, or night, or both.

• In case of transferred call, the CDC timer gets reset and starts again afresh on the transferred station.

• It is also possible to just warn the user without disconnecting his call. In this case, the user gets the beeps
after the programmed time but his call does not get disconnected.

• If Barge-in/Raid feature is used on a station on which CDC is activated then the time for which Barge-In/Raid
was done will not be counted.

How to program?
Step 1: Enable/disable CDC for local calls using command 3331.
Step 2: Enable/disable CDC for STD call using command 3332.
Step 3: Enable/disable CDC for incoming calls using command 3333.
Step 4: Enable/disable CDC warning beeps without disconnection using command 3334.
Step 5: Set various timer for CDC.

Step 1

Use following command to enable/disable CDC for local calls:

3331-Station-Day Time-Night Time

Where,
Station is from 21 to 28.

Day Time Night Time Meaning

0 0 CDC is disabled

1 1 CDC is enabled

Use following command to enable/disable CDC for Local calls for all stations:

3331-*-Day Time-Night Time
By default, CDC for local calls is disabled during day time and night time.

Step 2

Use following command to enable/disable CDC for STD calls:

3332-Station-Day Time-Night Time

Where,

Station is from 21 to 28.

Day Time Night Time Meaning

0 0 CDC is disabled

1 1 CDC is enabled

Use following command to enable/disable CDC for STD calls for all stations:

3332-*-Day Time-Night Time
By default, CDC for STD calls disabled during day time and night time.

24 PROTON 206/308 V1 System Manual

Step 3

Use following command to enable/disable CDC for incoming calls:

3333-Station-Day Time-Night Time

Where,

Station is from 21 to 28.

Day Time Night Time Meaning

0 0 CDC is disabled

1 1 CDC is enabled

Use following command to enable/disable CDC for incoming calls for all stations:

3333-*-Day Time-Night Time
By default, CDC for incoming calls is disabled during day time and night time.

Step 4

Use following command to enable/disable CDC warning beeps without disconnection:

3334-Station-Day Time-Night Time

Where,

Station is from 21 to 28.

Day Time Night Time Meaning

0 0 CDC is disabled

1 1 CDC is enabled

Use following command to enable/disable CDC warning beeps without disconnection:

3334-*-Day Time-Night Time
By default, CDC warning beeps are enabled during day time and night time.

Step 5
Timers of Relevance:

Disconnection time should be programmed for different call types using following table:

Command Description Range Default Unit

217-26-Timer CDC local warn timer 001-255 240 Sec

217-27-Timer CDC STD warn timer 001-255 120 Sec

217-28-Timer CDC incoming warn timer 001-255 240 Sec

217-29-Timer CDC good-bye timer 01-99 60 Sec

Examples:

Program CDC for incoming calls on station 23 during daytime for 4 minutes. The system should give me beep
after 3.5 minutes.

Use following commands:

3333-23-1-0
217-28-210
217-29-30

Program CDC for STD calls on station 21 during nighttime for 5 minutes. The system should give me beep after
4 minutes.

Use following commands:

3332-21-0-1
217-27-240
217-29-60

PROTON 206/308 V1 System Manual 25

Call Follow-Me

What’s this?

• Suppose you went to your co-worker’s place and you want that all the calls coming on your station should
now come to your co-worker’s station then you can use this feature.

• The station dial tone changes to feature tone if its calls are forwarded.

How to use it?

1 Lift handset. Dial tone

2Dial 132-Station-User Password. Confirmation tone

Example:

My station number is 23. My User password is 1212. Right now I am at station 21. I want that all my calls on 23
come to station 21. Dial 132-23-1212 from station 21.

Cancel Call Follow-Me

1 Lift handset. Dial tone

2Dial 130. Confirmation tone

How to program?

Please refer “Class Of Service (COS)” for more details on how to allow this feature to a station user.

Relevant Topics:

1. “User Security (User Password)” 81

2. “Class Of Service (COS)” 36

Call Forward

What’s this?

In an organization people might move from one place to another to accomplish a job. They do not sit at fixed
places. A user might go to his colleague’s desk to work on a project they are doing jointly. A manager might go
on the production floor or remain in conference room for few hours. In such situations, a user cannot afford to
miss his calls. He would like to attend his calls from his new location. To fulfill this requirement, the PROTON
206/308 offers a facility called “Call Forward”.

Access to Call Forward is programmable and hence can be allowed or denied to a user. Please refer topic

“Class Of Service (COS)” for details on how to enable this feature on a particular station.

The PROTON 206/308 offers three types of Call Forward:

• Call Forward-All Calls

• Call Forward-If Busy

• Call Forward-If No Reply

Call Forward-All Calls

What’s this?

• You can use this feature when you are not available on your place for some time and you wish to divert all
your calls on some other station.

• Whenever you wish privacy or want to attend to uninterrupted discussion or thinking, you can use this
feature. Once invoked, all calls on your station will go to the station where the calls are forwarded.

26 PROTON 206/308 V1 System Manual

How to use it?

1 Lift handset. Dial tone

2 Dial 131-Station. Confirmation tone

Example:

My station is 23. I am busy in meeting. I want my calls to go to station 24, dial 131-24.

Call Forward-If Busy

What’s this?

• This feature is useful for a group of people performing same type of job. In such a case you can divert your

calls to your colleague while you are already busy over phone.

• The external calls can only intimate you by giving beeps but they won’t be transferred to the specified station.

How to use it?

1 Lift handset. Dial tone

2 Dial 134-Station. Confirmation tone

Example:

My station is 23. I am busy over phone most of the times. To forward all my calls to station 24 in such condition,
dial 134-24.

Call Forward-If No Reply

What’s this?

• The system diverts the call to some other station if the destination does not answer the ring in time = Ring

Back Timer: transfer on no-reply.

• You and your colleague can use this feature. In your absence, the caller automatically gets diverted to your

colleague who can take messages for you.

How to use it?

1 Lift handset. Dial tone

2 Dial 133-Station. Confirmation tone

Example:

I have two stations, 23 and 25. I am busy over station 23 and the call comes on station 25 at that time only. I
want that if my existing call gets finished in some time, I can attend the call on station 25 but if could not attend
the call then it should be diverted to station 24 after some time. To forward the call to station 24 but only after few
rings, dial 133-24 from station 25.

Cancel Call Forward (all calls/if busy/if no reply)

1 Lift handset. Dial tone

2 Dial 130. Confirmation tone

Important Points:

• If the call is important, your secretary (the station where your calls are forwarded) can dial you and transfer

the call back to you.

• You can continue making calls from your station.

• The station dial tone changes to feature tone if its calls are forwarded.

• If your station is 21 and if you have forwarded all your calls to station 24 under no-reply condition then all

calls which are transferred to station 21 will land on station 21 for time = Ring Back Timer: Transfer on no­Reply and then will land on station 24.

• Trunk calls also get diverted if not answered.

PROTON 206/308 V1 System Manual 27

• If call forward on-busy and call forward-on No Reply, both are enabled at the same station at the same time
then on dialing 130, both the features will get cancelled.

• Only one type of call forward features viz. Call Forward if busy, Call forward if no reply etc. can be enabled at
one point of time.

Timer of Relevance:
Ring Back Timer: Transfer-on No Reply-Time after which the call gets forwarded.

Command : 217-19-Timer
Default : 20 seconds
Valid Range : 01 to 99 seconds.

Relevant Topic:

1. “Class Of Service (COS)” 36

Call Park

What’s this?

• You can park the current call and attend to another call.

• While a call is parked, you may use other system features like Call Pick-Up, Call Follow-Me, attending a call
ringing on other station without losing current call. While the call is parked the parked party gets the music.

• If you don’t retrieve the call within time equal to call park timer, the call comes back to you automatically. Your
station starts ringing. In case you are in conversation, you get beeps to remind you of the parked call.

How to use it?

1 Speech with trunk (or station).

2 Dial Flash. Feature tone

3 Dial 7. Call Parked.

To retrieve the parked call:

1 Lift handset. Dial tone

2 Dial 17. Speech.

Example:

My station is 23. While talking with one party, I got external call waiting tone (double beeps). To attend the
waiting call; I should park the present call. When my talk is completed with this call, I want to retrieve the parked
call. To do this, I should

Dial Flash-7: When I am in speech with first party.
Dial Flash-1: To attend second party.
Disconnect: On completion of talk with party 2.
Dial 17: To retrieve the parked call.

How to program?

Please refer “Class Of Service (COS)” on how to allow Call Park to a station user.

Important Points:

• Once the call is parked, it remains parked for time = Call Park Timer.

Timer of Relevance:

Call Park Timer-Time for which the call gets parked.
Command : 211-Timer
Default : 30 seconds
Valid Range : 01 to 99 seconds.

28 PROTON 206/308 V1 System Manual

Relevant Topic:

1. “Class Of Service (COS)” 36

Call Pick Up

What’s this?

You can answer calls of your colleague or co-worker without physically going to his station. You can use this
feature to answer even trunk calls ringing on other stations. The PROTON 206/308 offers two types of call pick
up facility viz. Call Pick Up-Group and Call Pick Up-Selective.

Call Pick Up-Group

Calls of any station within your group can be answered simply by dialing `4’ after lifting the handset.

• Maximum 10 call pick up groups can be formed.

• In case more stations are ringing, the station with the least port number will be picked up first.

• This feature can be used when people performing same job sit in groups and intragroup call pick up is to be

allowed whereas inter group call pick up is to be restricted.

How to use it?

1 Lift handset. Dial tone

2 Dial 4. Speech.

Call Pick Up-Selective

• Call of any ringing station can be answered by dialing 12-Station after lifting the handset.

• This is useful when more than one stations are ringing and you want to answer one of them selectively.

• For selective call pick up, it is not necessary for the station to be in the same pick up group.

How to use it?

1 Lift handset. Dial tone

2 Dial 12-Station. Speech.

How to program?

Call Pick Up-Group

Step 1: Decide number of call pick-up groups to be formed.
Step 2: Program the station in call pick-up group using command 301.
Step 3: Assign a Class of Service group with call pick-up feature enabled.

Step 1

Decide the number of call pick-up groups to be formed.

Step 2

Use following command to program a station in call pick-up group:

301-Station-Call Pick Up Group

Where,
Station is from 21 to 28.
Call pick-up group is from 0 to 9.

Use following command to program all stations in same call pick-up group:

301-*-Call Pick-Up Group
By default, all stations are in the same group.

PROTON 206/308 V1 System Manual 29

Step 3

Please refer “Class Of Service (COS)” for details on how to allow Call Pick-Up feature to the user.

Important Point:

• Alarm ring and Auto Call Back ring cannot be picked up from any other station.

Relevant Topic:

1. “Class Of Service (COS)” 36

Call Progress Tones

The PROTON 206/308 gives various tones in different situations. This is how the PROTON 206/308 responds to
dialing of codes and commands.

Dial Tone

When you lift the handset you get dial tone. Dial tone stays for 7 seconds. This Dial Tone Timer is
programmable. After that error tone starts.

• Sound: Toooooooooooo

Use following command to program the Dial Tone Timer:

217-00-Seconds

Range = 01 to 99 seconds
Default = 07 seconds

Ring Back Tone

When you dial internal number and if that number is free, you will get the ring back tone. The ring back tone
continues for 45 seconds. This Ring Back Tone Timer is programmable.

• Sound: Turroo... Turrroo

Use following command to program the Ring Back Tone Timer:

217-01-Seconds

Range = 01 to 99 seconds
Default = 45 seconds

Busy Tone (Engage Tone)

High pitch beeps with equal on and off periods. When you dial any station that is busy, you get busy tone. Busy
tone continues for 5 seconds. This timer is programmable.

• Sound: Tooooooo.........Toooooooo

Use following command to program the Busy Tone timer:

217-02-Seconds

Range = 01 to 99 seconds
Default = 05 seconds

Error Tone

The Error Tone is made of fast beeps. When you perform some wrong operation or try using a feature without
access, you get error tone.

• Sound: Too…Too…Too…Too

30 PROTON 206/308 V1 System Manual