MATRIX COMSEC PVT VP330 User Manual

SPARSH VP330
User Guide

Matrix SPARSH VP330

Intuitive Touch-Screen IP Phone

User Guide

Documentation Disclaimer

Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.

This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.

Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.

Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.

Copyright

All rights reserved. No part of this manual may be copied or reproduced in any form or by any means without the
prior written consent of Matrix Comsec.

Version 1
Release date: July 31, 2015

Contents

About this Guide............................................................................................................................................. 1

Know Your Matrix SPARSH VP330................................................................................................................ 3

Getting Started................................................................................................................................................ 9

Protecting SPARSH VP330 and Yourself ........................................................................................................... 9

Connecting SPARSH VP330 ............................................................................................................................ 11

Configuring Matrix SPARSH VP330 ............................................................................................................ 15

Using Ethernet Connectivity .............................................................................................................................. 15

Using Wi-Fi Connectivity ................................................................................................................................... 15

Matrix SPARSH VP330 Home Screen.......................................................................................................... 17

Customizing Matrix SPARSH VP330........................................................................................................... 19

Changing User Password ................................................................................................................................. 19

Changing Ringtones and Alerts ........................................................................................................................ 19

Changing the Display ........................................................................................................................................ 21

Setting the Time Format .................................................................................................................................... 21

Changing Call Settings ...................................................................................................................................... 22

Fixed Transfer Number ..................................................................................................................................... 22

Accessories ....................................................................................................................................................... 22

Changing Language .......................................................................................................................................... 23

Advanced Settings ............................................................................................................................................ 23

Making Calls.................................................................................................................................................. 25

Making Calls using the Dial Pad ....................................................................................................................... 25

Making Calls from Contacts .............................................................................................................................. 26

Making Calls from Call Logs ............................................................................................................................. 27

Making Calls from Favorites .............................................................................................................................. 28

Receiving Calls ............................................................................................................................................. 29

Call Screen Functionality............................................................................................................................. 31

Making a Second Call................................................................................................................................... 35

Receiving a Waiting Call .............................................................................................................................. 37

Call Features ................................................................................................................................................. 39

Call Hold ............................................................................................................................................................ 40

Table of Contents i

Call Transfer ...................................................................................................................................................... 41

One Touch Transfer .......................................................................................................................................... 43

Call Toggle ........................................................................................................................................................ 44

Conference 3-Party ........................................................................................................................................... 45

Multiparty Conference ....................................................................................................................................... 48

Conversation Recording .................................................................................................................................... 52

Call Park ............................................................................................................................................................ 53

Auto Call Back (ACB) ........................................................................................................................................ 55

Auto Redial ........................................................................................................................................................ 57

Trunk Reservation ............................................................................................................................................. 59

Message Wait ................................................................................................................................................... 61

Barge-In ............................................................................................................................................................ 62

Interrupt Request .............................................................................................................................................. 63

DND-Override ................................................................................................................................................... 64

Account Code .................................................................................................................................................... 65

Call Chaining ..................................................................................................................................................... 67

Forced Answer .................................................................................................................................................. 68

Forced Disconnection ....................................................................................................................................... 69

Flashing on Trunks ............................................................................................................................................ 70

Open a Door ...................................................................................................................................................... 71

Call Budget ........................................................................................................................................................ 72

Contacts......................................................................................................................................................... 73

Viewing Contacts .............................................................................................................................................. 73

Searching Contacts ........................................................................................................................................... 75

Adding Contacts ................................................................................................................................................ 76

Editing and Deleting Contacts ........................................................................................................................... 77

Synchronizing Contacts .................................................................................................................................... 79

Favorites ........................................................................................................................................................... 80

Call Logs........................................................................................................................................................ 83

Viewing Call Logs .............................................................................................................................................. 83

Editing an Entry from the Call Log .................................................................................................................... 85

Deleting Call Logs ............................................................................................................................................. 86

Missed Call Notification ..................................................................................................................................... 87

Voicemail ....................................................................................................................................................... 89

Call Forward .................................................................................................................................................. 91

Presence........................................................................................................................................................ 97

Menu .............................................................................................................................................................. 99

Using Menu Features ................................................................................................................................. 101

Alarm and Reminder ....................................................................................................................................... 101

Do Not Disturb (DND) ..................................................................................................................................... 106

Pickup ............................................................................................................................................................. 107

Dynamic Lock .................................................................................................................................................. 109

Keypad Lock ................................................................................................................................................... 110

Dial-In Conference .......................................................................................................................................... 111

Hotline ............................................................................................................................................................. 113

Calling Line Identification Restriction (CLIR) ................................................................................................... 115

Live Call Supervision ....................................................................................................................................... 116

Paging ............................................................................................................................................................. 117

Message Wait and Message Retrieval ............................................................................................................ 118

Follow Me ........................................................................................................................................................ 120

ii Table of Contents

Room Monitoring ............................................................................................................................................. 122

Selective Port Access ..................................................................................................................................... 123

Meet Me Paging .............................................................................................................................................. 124

Walk-In ............................................................................................................................................................ 125

DSS Soft Keys............................................................................................................................................. 127

Settings........................................................................................................................................................ 133

User Password ................................................................................................................................................ 135

Phone Settings ................................................................................................................................................ 136

Network Settings ............................................................................................................................................. 137

Wi-Fi Settings .................................................................................................................................................. 141

Phone Info ....................................................................................................................................................... 144

Debug .............................................................................................................................................................. 146

PCAP .............................................................................................................................................................. 147

Appendix ..................................................................................................................................................... 149

Frequently Asked Questions (FAQs) .............................................................................................................. 149

Troubleshooting Tips ....................................................................................................................................... 154

Technical Specifications .................................................................................................................................. 155

Warranty Statement ........................................................................................................................................ 157

Regulatory Information .................................................................................................................................... 159

Table of Contents iii

iv Table of Contents

CHAPTER 1

This User Guide provides information and instructions for installing Matrix SPARSH VP330 – the proprietary IP
Phone designed by Matrix; using the phone for making and receiving calls; and how to use a set of ETERNITY/
NAVAN features using the phone.

About this Guide

Intended Audience

This User Guide is intended for the end-users, who will use Matrix SPARSH VP330 – the proprietary IP Phone
designed by Matrix.

Scope

This User Guide is meant to help you in the following areas:

• Getting familiar with the phone GUI (Graphical User Interface).

• Understanding the elements and functions that appear on the GUI.

• How to make and receive calls using the phone.

• How to access and operate a set of ETERNITY/NAVAN features using the phone.

How to Read this User Guide

This Guide is organized in such a way that you will find all the information you need quickly and easily.

You may use the Table of Contents and the Index in this document to reach the relevant topic or information you
want to look up.

Cross-references are provided in blue font with hyperlinks. You can look up the source by clicking the links.

Notices

The following symbols have been used to draw your attention to important things:

Note: It indicates something that requires your special attention or it reminds you of something you need to
do when you are using the Matrix SPARSH VP330.

Caution/Warning: It indicates an action or condition that is likely to result in malfunction of the Matrix
SPARSH VP330.

Matrix SPARSH VP330 User Guide 1

Terminology

Some specific terms used in this User Guide are defined below:

• Calling party/Caller: A person who makes a call.

• Called party: A person to whom the call is made.

• Wi-Fi Network: It is used to denote the Wi-Fi coverage area. Using Wi-Fi, an electronic device can
exchange data in wireless mode over a computer network and even connect to the Internet.

• Extension User: Any user who is registered with the ETERNITY/NAVAN. In other words, an extension
user denotes any extension which is connected/registered to the same PBX with which your Matrix
SPARSH VP330 is registered.

• External User: Any user who is not an extension of the ETERNITY/NAVAN.

• Incoming Calls: Calls received on your Matrix SPARSH VP330.

• Outgoing Calls: Calls made from your Matrix SPARSH VP330.

• Internal Calls: Calls between an ETERNITY/NAVAN extension users.

• External Calls: Calls between an ETERNITY/NAVAN extension user and an external user.

• Extended IP Phone: SIP (Session Initiation Protocol) protocol based proprietary phones offered by Matrix
which can be used with specific Matrix PBXs only.

Additional Information

If you have questions about the installation, configuration or have any issues regarding the ETERNITY/NAVAN
and/or the Matrix SPARSH VP330, contact Matrix Support team.

You can refer the ETERNITY System Manual/NAVAN CNX200 System Manual for further clarifications. To obtain a
copy of either of the System Manuals, ask your System Engineer/vendor.

2 Matrix SPARSH VP330 User Guide

CHAPTER 2

Know Your Matrix SPARSH
VP330

SPARSH VP330, the next generation feature rich SIP phone of Matrix with an intuitive GUI (Graphical User
Interface) based touch-screen. It provides you an easy way of managing your communication needs to meet the
day to day business requirements. Designed to change the way you communicate and collaborate, SPARSH
VP330 delivers a seamless communication experience that is convenient and ready to use in real time, so that you
can focus on the task in hand. Once it is registered with the ETERNITY/NAVAN, you can start operating the phone.

Key Features

• Enhanced Call Management: Dedicated one-touch feature keys and intuitive user interface provides
quick access to full range of PBX call management features including Call Hold, Call Park, Call Transfer,
Conference and Voicemail.

• Access to Corporate Directory: Easy integration with the enterprise’s Corporate Directory (Global
Directory) which allows you to easily locate and dial corporate contacts at one click.

• Presence: Provides intuitive Presence status display and supports changing your Presence status which
is viewable to other extension users. You can also view the Presence Status of remote users.

• Busy Lamp Field (BLF) Indication: You can monitor the status of the extensions and trunks who are
assigned DSS Soft keys. You can also pickup ringing extensions/trunks using DSS Soft keys.

• Plug & Play: Integrated Plug & Play feature that enables to power up the phone and start using it. On the
other hand, it helps in mass deployment of the phones in your organization without requiring a lot of
manual intervention to configure each of the phones separately.

• Multiple Language Support: The phone can be operated in six different languages including English,
French, German, Spanish, Portuguese and Italian.

• Capacitive Touch Screen: 4.3 inch Capacitive Touch Screen LCD (Liquid Crystal Display) that delivers
easy access to advanced features and a unique experience beyond traditional desk phones. Supports
adjustable Brightness controls from the touch screen to suit your customized LCD requirement.

• Easy-to-Use Hard Keys: Supports following hard keys and LEDs:

• 6 Fixed Feature Keys

• 12 Alphanumeric Digit Keys (Dial pad Keys)

• 1 Speaker Key.

• 12 DSS (Direct Station Selection) keys.

• 1 Ringer LED.

Matrix SPARSH VP330 User Guide 3

• High Speed Ethernet connectivity: Dual switched 10/100 Base-T auto-sensing Ethernet LAN
connectivity allows unconstrained bandwidth from the network to the phone. LAN port is used to connect
the phone to a Switch or a Hub or a Router or an xDSL Modem. You can connect your PC to the PC port
of the phone.

• Power over Ethernet (PoE): Integrated IEEE 802.3f Power over Ethernet allows easy deployment with
centralized powering without a need for external power adapter.

• Wi-Fi Support: Supports Wi-Fi (WLAN) connectivity using which the phone provides seamless
connectivity to the corporate Wi-Fi network and offers flexibility to work from anywhere in the office. If your
installation setup does not meet the requirements of suitable wired Ethernet connectivity due to any
reason, then you can connect the compatible Wi-Fi Adapter supplied by Matrix to the USB port to register
and use the phone.

• Improved Audio: High Definition (HD) Audio output that delivers crystal clear voice and life like
conversations over HD handset and hands-free speaker.

• Full-duplex Hands-free Speaker: High quality speaker with acoustic echo cancellation to deliver natural
and clear speech even for hands free operation without any distortion.

4 Matrix SPARSH VP330 User Guide

Front View

1 Ringer LED

2 LCD Screen

3 Fixed Function Keys

4 DSS (Direct Station Selection) Keys

5 Digit Keys/ Dial pad Keys

6 Volume Up Key/ "+" Key

7 Speaker Key

8 Volume Down Key/ "-" Key

9 Handset

• You can use either the Dial Pad keys or the Onscreen Alphanumeric keyboard to enter the characters

in the Edit box. To open Onscreen Alphanumeric keyboard, double tap on the Edit box.

• While dialing digits during the Dial sate, you cannot use the Onscreen keyboard.

Matrix SPARSH VP330 User Guide 5

Bottom View

2

1

34

1 USB Port for Wi-Fi Adapter

2 LAN Port for Router or LAN Switch

3 PC Port for PC/Computer

4 Power Port for Power Adapter

Left View

1 Headset Port with RJ11 Connector

2 Headset Port

3 Handset Port

6 Matrix SPARSH VP330 User Guide

Feature Keys and DSS Keys

Feature Keys

There are 6 Feature Keys (Keys 13 to 18). Each Feature Key is accompanied by a feature icon that describes its
function. Default features assigned to these keys are as follows.

DSS Key Feature icon Assigned Feature LED

13 Voicemail Single Color - Blue

14 Mute Single Color - Blue

15 Headset Single Color - Blue

16 Hold No

17 Conference No

18 Transfer No

It is not possible to re-label these feature keys, hence it is recommended that you do not change the default
features assigned to these keys.

Matrix SPARSH VP330 User Guide 7

However, if you still decide to reprogram features on these keys, keep a note of the changes you have made. To re­assign features on the DSS keys as per your requirement, please contact the System Engineer.

DSS (Direct Station Selection) Keys

There are 12 DSS Keys (Keys 1 to 12) which can be used for quick access to different features and facilities. For
example, to dial an extension number at one key press, just press the DSS key assigned to that extension and the
call will be placed automatically. Features/facilities assigned to these keys can be changed by the System
Engineer.

These Keys have dual color LEDs - blue and red.

8 Matrix SPARSH VP330 User Guide

CHAPTER 3

Getting Started

Package Contents

• Phone with Handset

• Ethernet Cable

• Spring Cord

• Foot Stand

• Power Adapter 5V, 2 A

• Quick Installation Guide (printed copy)

• Warranty Card Set

• Mounting Template

When you unpack the SPARSH VP330 box, please verify whether the above items are present in the package.

Check the contents for damage. In case any of the above listed items is missing, damaged, or faulty, contact the
dealer/reseller/ITSP who has provided you the VoIP phone immediately. Do not discard any of the package
contents or packing materials. Please read the “Warranty Statement”, for information on the extent of coverage
under warranty, terms and conditions for repair or replacement.

Protecting SPARSH VP330 and Yourself

The SPARSH VP330 is an electronic device. When you handle any electrical or electronic equipment, you are in a
situation that could cause you bodily harm, besides damage to the product. So, before you handle any electronic
equipment, you must be aware of the safety hazards involved in electrical circuitry and the standard practices for
accident prevention. Your safety lies in your hands.

Power Supply

• Before you connect the phone to its power source, please read the installation instructions. Use the power
supply specified by Matrix.

• The phone can be powered from an AC supply or from the LAN network (PoE) if your phone supports PoE.

• If you power the phone from an AC supply, use only the standard universal power adapter supplied with
the phone. Damages to the phone caused by using other power adapters are not covered by Matrix
warranty.

• Check the voltage of the AC supply. It must be between 100-240 VAC, 50-60Hz.

Matrix SPARSH VP330 User Guide 9

• The electric plug and socket must be easily accessible to you at all times so that you can disconnect power
from the device, quickly. Remember, the phone does not have a power switch. The only way to disconnect
it is to plug out the power supply.

• If you power the phone from the LAN network (Power over Ethernet), ensure that the Ethernet switch to
which the phone is connected supplies power complying with IEEE 802.3af.

• If both the power options, that is, PoE as well as Power Adapter are available to the phone, then the phone
will derive power from the PoE enabled LAN Switch.

• The power supply must be placed indoors.

Shock Hazard

To avoid electric shock, insert the adapter into the socket carefully. Make sure that the power supply is turned off
while plugging in the adapter.

Using External Devices

When using external devices like the headset, cables, connectors with the IP phone, always ensure that they are of
good quality, so that phone's performance is not affected.

Matrix does not guarantee the performance of external devices with SPARSH VP330, as it has no control over the
quality of external devices, cables and connectors.

Cleaning the Product

Use a lightly moistened tissue paper or cloth towel to clean the phone surface.

Do not spray or pour cleaning solution directly on the phone as this will create shock hazard.

Disposing the Product

This product must be disposed according to the national laws and regulations prevailing in the country where it is
installed.

Avoiding Discomfort

To avoid strain or discomfort to your body:

• Place the phone where it is most convenient for you to reach it, without straining any part of your body.

• Do not cradle the handset between your ear and shoulder; use the headset instead.

• Do not expose yourself continuously to loud sounds; keep the volume of the handset receiver and headset
at a moderate level.

• Do not strain your eyes and neck to view the phone display, tilt the display at an angle that gives you the
best comfortable view.

10 Matrix SPARSH VP330 User Guide

Connecting SPARSH VP330

• You can mount the phone on a wall or on desk.

Mount the phone on a Wall

• Use the mounting template to drill holes of appropriate size and distance. Fix the screw grips in the

holes you drilled.

• Fix two screws in the holes on the wall, ensuring that they are aligned with the Keyhole Slots 1 and 2.

• Use wall plugs, if required, to fix the screws. Leave the screw heads protruding from the wall to fit into

the Keyholes.

• Now, mount the phone on the wall, with the screws fitting into the Keyhole slots.

• Reverse the handset wall mount tab to make sure the handset remains intact when you mount the

phone. Push the handset wall mount tab upwards to remove it from the slot. Rotate it 180 degrees
clockwise and push it downwards into the slot.

Mount the phone on the Desk

• You can attach the Foot Stand in two ways at 35° Angle or at 50° Angle.

Matrix SPARSH VP330 User Guide 11

• If you attach the Foot Stand at 50°, the phone will be placed in an almost upright position on your desk.

• Decide which of these positions would work for you best and accordingly attach the Foot Stand.

Connect the Handset and the Headset (optional)

• Plug the long straightened end of the Spring Cord into the RJ9 connector on the left side panel of the

phone marked with the symbol .

Plug the other (short straight) end of the Spring Cord into the jack at the bottom of the handset.

• If you want to use a Headset (not supplied) with your phone, you may plug a headset with a 3.5 mm single

connector into the headset jack with the symbol on the left side panel of the phone.

OR

You may plug a Headset with RJ9 connector into the headset jack with the symbol on the left side

panel of the phone.

Connect Power or PoE

• Plug in the connector of the Power Adapter into the power jack at the bottom of the phone

1

. Use only the

adapter provided with the phone to prevent any damages that may arise from the use of other adapters.

If you want to use Power over Ethernet (PoE), ensure that your LAN supports PoE. Supply power through
an 802.3af connection on the LAN Port of the phone. In this case you need not connect the Power Adapter.

If both the power options, that is, PoE as well as Power Adapter are available to the phone, then the phone
will derive power from the PoE enabled LAN Switch.

Connect to the network

You can connect to the network using the Ethernet Cable or Wi-Fi USB Adapter.

You may purchase a Wi-Fi (802.11 a/b/g/n) USB Adapter as an optional peripheral device to support wireless
network access to the phone. The Wi-Fi Adapter extends the capability of the phone to connect to available Wi-Fi

1. The SPARSH VP248 does not have a power switch.

12 Matrix SPARSH VP330 User Guide

networks within range without worrying about wiring restrictions. For technical specifications about the Wi-Fi USB
Adapter, refer “Technical Specifications”.

To connect the Ethernet Cable,

• Plug one end of the Ethernet cable (RJ45 cable supplied with this phone) into the LAN Port on the bottom
of the phone and plug in the other end of the cable into the LAN Switch/HU or DSL Modem/Router. If you
are using a Broadband Router/Modem, connect the other end into the LAN port of the device.

• Connect your phone to a PC on your desk, plug in another Ethernet cable (not supplied with this phone)
into the PC Port of the phone and the other end into the LAN Port of your PC.

To connect the Wi-Fi USB Adapter,

• Connect the Wi-Fi USB Adapter into the USB port at the bottom of the phone.

If you turn ON the Wi-Fi Connectivity, packets will not pass from the Wi-Fi port to the LAN/PC port and vice­versa. However, the LAN port and the PC port can exchange packets between them. If you wish to connect
a PC to your phone, plug in Ethernet cable (not supplied with this phone) into the PC Port of the phone and
the other end into the LAN Port of your PC. Similarly connect the LAN port of the phone with external
network.

Matrix SPARSH VP330 User Guide 13

14 Matrix SPARSH VP330 User Guide

CHAPTER 4

Configuring Matrix SPARSH
VP330

Using Ethernet Connectivity

After your phone is powered on:

• DHCP is enabled on the IP phone by default with which the phone functions as a plug and play device.
The phone attempts to contact a DHCP server to obtain valid network settings (e.g., IP address, subnet
mask, default gateway address, DNS address and Server Address).

If you are using a third party DHCP Server, make sure you configure the following in the DHCP Sever to
provide Server Address:

• Select DHCP Option as 224 and Data type as ‘String’.

• Configure the Server Address in the format “IP_ADDRESS:PORT”. Where IP_ADDRESS will be the IP

Address/Domain Name of ETERNITY/NAVAN and PORT will be the SPARSH Port
NAVAN.

• The phone fetches all the configuration files from ETERNITY/NAVAN.

• You need to configure network parameters of the IP phone manually if any of them is not supplied by the
DHCP server or if your network does not support DHCP. For instructions see “Network Settings”.

2

of ETERNITY/

Using Wi-Fi Connectivity

After your phone is powered on:

• You must configure the Wi-Fi parameters. For detailed instructions, see “Wi-Fi Settings”.

• DHCP is enabled on the IP phone by default. The phone attempts to contact a DHCP server to obtain valid
network settings (e.g., IP address, subnet mask, default gateway address, DNS address).

• The phone fetches all the configuration files from ETERNITY/NAVAN.

• You must configure the Server Address and Port, see “Network Settings”.

• You need to configure network parameters of the IP phone manually if any of them is not supplied by the
DHCP server or if your network does not support DHCP. For instructions see “Network Settings”.

2. If you are using ETERNITY Firmware Version V12R4 or earlier, configure the Web Server Port.

Matrix SPARSH VP330 User Guide 15

16 Matrix SPARSH VP330 User Guide

CHAPTER 5

Status Bar

Page

Tab Bar

Matrix SPARSH VP330
Home Screen

The Home screen of the Matrix SPARSH VP330 is broadly divided in to three sections as under:

Status Bar

This bar displays your Name and/or Number (SIP ID), your presence status and the presence status message,
Date and Time. You can change your presence status as per your preferences. For more details, see “Presence”.

The Status Bar also displays the notifications for—Ongoing call, Callback and Synchronization, Feature Set
Indication.

Pages

Home Screen contains three pages. You are recommended to place frequently accessed feature shortcuts on the
first page. For instruction, see “Creating Shortcuts” under “Menu”. On the second and third page, you can
configure DSS Soft keys. For instructions, see “DSS Soft Keys”.

Tab Bar

This bar displays fixed feature icons as shown in the table below.

Icon Name Description

Contacts

Tap to view the list of all extensions and corporate directory contacts. See

“Contacts”.

Call Log Tap to access Call Logs. See “Call Logs”.

Matrix SPARSH VP330 User Guide 17

Icon Name Description

Call Forward Tap to set/cancel Call Forward. See “Call Forward”.

Call Pickup Tap to pickup the ringing extension. See “Pickup”.

Menu Tap to access features of the ETERNITY/NAVAN. See “Menu”.

18 Matrix SPARSH VP330 User Guide

CHAPTER 6

Customizing Matrix SPARSH
VP330

You can customize your Matrix SPARSH VP330 by configuring certain settings, for example, Ringtones,
Language, Time format.

Changing User Password

To change the User Password,

• Tap Settings on the Menu screen.

• Tap User Password.

• Enter the Old Password.

• Enter the New Password.

• Tap Save.

Changing Ringtones and Alerts

• Tap Phone Settings on the Settings screen.

• Tap Ringtones and Alerts.

Ringtones

You can customise the ringer tone for different types of calls.

• Tap Ringtones on the Ringtones and Alerts screen.

• Tap Internal calls.

• Tap the ringtone type you want to set from Ringtone 1 to Ringtone 10.

The selected tone will be played once. Tap again to set.

• Similarly, you can select the tones for External calls, Priority calls, Alarm calls, Emergency calls, Callback
and notification calls.

Matrix SPARSH VP330 User Guide 19

• After you have selected the desired tones for each type of call, tap Save.

Notification

You can customise the Alert tone to be played for Notifications.

• Tap Notifications on the Ringtones and Alerts screen.

• Tap Notification tone.

• Tap the desired Alert tone you want to set from Alert 1 to Alert 4.

The selected tone will be played once. Tap again to set.

• By default, Play Notification tone is turned on. If you do not want the Notification tone to be played, tap
the switch again.

• Tap Save.

Play Ring/Notification on

• Tap Play Ring/Notification on the Ringtones and Alerts screen.

• Tap the desired option— Speaker or Headset—on which you want the Ring/Notification tone to be played.

If you set Play Ring/Notification on as Headset, make sure you have connected a compatible Headset to
your phone. To know more about Headsets supported by the phone, refer “Accessories”.

Ringer Volume

You can adjust the Ringer Volume according to your requirement. Drag the slider to the left to decrease the volume
or to the right to increase the volume.

Notification Volume

You can adjust the Notification Volume according to your requirement. Drag the slider to the left to decrease the
volume or to the right to increase the volume.

Play Ring

• Tap Play Ring on the Ringtones and Alerts screen.

• Tap the desired option— Immediately or After Delay—when you want the Ring to be played.

Tap Ring Off, if you do not want the ring to be played.

20 Matrix SPARSH VP330 User Guide

For the following types of Incoming calls, ringtone will always be played irrespective of whether you have
set Play Ring option as Ring Off or not.

• Emergency Reporting call

• Emergency Conference call

• Alarm call

• Reminder call

Ringer Delay Timer

If you select After Delay as the Play Ring option, you must set the Ringer Delay timer.

• Tap to set the desired time in the Ringer Delay Timer box. (Default:10 seconds).

Ring Acknowledge Timer

• Tap to set the desired time in the Ring Acknowledge Timer box. (Default:00 seconds). After the expiry of
this timer, the ring stops.

If you set this timer as 00, you must acknowledge the incoming call ring manually by pressing the
Acknowledge (Ringer Acknowledge) DSS key or by answering the call. If you do not acknowledge, the ring
will be played till you answer/reject the call.

• Tap Save.

Changing the Display

• Tap Phone Settings on the Settings screen.

• Tap Display.

Brightness Level

You can adjust the brightness of the LCD of your phone according to your requirement. Drag the slider to the left to
decrease the brightness or to the right to increase the brightness.

Backlight Off Timer

• Tap to set the desired time in the Backlight Off Timer box. (Default:000 seconds). On the expiry of this
timer, the LCD backlight is turned off.

If you set this timer as 000, the Backlight will always remain on.

• Tap Save.

Setting the Time Format

• Tap Phone Settings on the Settings screen.

• Tap Time Format.

Matrix SPARSH VP330 User Guide 21

• Tap Use 24-hour format to set the time in 24 hour format. By default, the time is displayed in 12 hour
format.

• Tap Save.

Changing Call Settings

• Tap Phone Settings on the Settings screen.

• Tap Call on the Phone Settings screen.

• Tap Auto Answer, if you want incoming calls to be answered automatically. By default, it is off.

• If you enable Auto Answer, you must configure the Auto Answer Timer. Tap to set the desired time in the
Auto Answer Timer box. (Default:1 second).

• Tap Play waiting beeps - Internal calls, if you want beeps to be played to the extension users as a
waiting call indication for internal calls. (Default: Off).

• Tap Play waiting beeps - External calls, if you want beeps to be played to the extension users as a
waiting call indication for external calls. (Default: Off).

Fixed Transfer Number

To use One Touch Transfer, make sure you have configured the desired extension number in Fixed Transfer
Number. To configure the Number,

• Tap Fixed Transfer Number.

• Enter the Extension Number manually or tap Contacts to select the desired entry from the list. The

selected Extension Number will be displayed.

• Tap Save.

Accessories

Matrix SPARSH VP330 supports Headset and Wi-Fi USB Adapter as accessories.

Headset

You can connect third party wired Headsets to your phone. You can connect either:

3

• a 3.5 mm Headset into the Headset jack on the left side panel of the phone.

Or,

3. Accessories are not provided along with the phone in the packaging. You must purchase them separately and they must comply all
the specifications as mentioned in this chapter. Matrix will not bear any responsibility for damages resulting from using an accessory
belonging to any third party manufacturer.

22 Matrix SPARSH VP330 User Guide

• a RJ11 connector Headset into the RJ11 connector on the left side panel of the phone.

To check the technical specifications of the Headset connector, refer to the “Technical Specifications”.

If you want to connect the speech path using the Headset by default,

• Tap Phone Settings on the Settings screen.

• Tap Accessories.

• Tap Use Headset. (Default: Off).

• Tap Save.

• You must ask your System Engineer to assign a DSS key to the Headset, if you want to toggle between
Headset, Handset and Speaker during speech. See “Toggle between Speaker, Handset and Headset”
for more details.

• If you connect Headsets in both the connectors — 3.5mm jack as well as the RJ11 connector, only the

3.5 mm Headset will work.

Changing Language

You may change the language of the phone as per your requirement.

• Tap Phone Settings on the Settings screen.

• Tap Language.

• Tap the desired language. The language you selected will be applied.

Advanced Settings

To adjust MIC volume of the Speaker, Headset and/or Handset,

• Tap Phone Settings on the Settings screen.

• Tap Advanced Settings.

• To adjust the Speaker MIC Volume, drag the slider to the left to decrease the volume or to the right to
increase the volume.

• Similarly, you may adjust the Headset MIC Volume and the Handset MIC Volume.

• Tap Save.

Matrix SPARSH VP330 User Guide 23

24 Matrix SPARSH VP330 User Guide

CHAPTER 7

You can make calls using the Dial Pad, or from Contacts, Call Logs or Favorites. You can also make calls using the
DSS Soft Keys. For instructions, see “DSS Soft Keys”

Making Calls

Making Calls using the Dial Pad

• Dial the desired number using the Dial Pad directly or lift the handset to dial the desired number.

To make an external call,

• Dial the desired Trunk Access Code and then dial the desired external number.

Consult your System Engineer to know the other Trunk Access Code values.

To make an external call using Global Directory

• Dial the Global Directory Access code (default: 8) followed by the Global Directory Index number.

When you dial Global Directory Index Number using Dial Pad, you need to dial Global Directory Access
Code along with the 4 digit Index Number for ETERNITY LE and the 3 digit Index Number for ETERNITY
ME. For example, “80555” in case of LE and “8055” in case of ME. Contact your System Engineer to know
the codes you need to dial.

4. ETERNITY/NAVAN maintains a system wide corporate directory containing the external numbers accessible to its registered exten­sions. This is known as the Global Directory. You can get more information about Global Directory in the ETERNITY System Manual;
chapter Features and Facilities; topic Abbreviated Dialing. For NAVAN, refer to the NAVAN System Manual; chapter PBX Features;
topic Abbreviated Dialing. Contact your System Engineer for the System Manuals.

Matrix SPARSH VP330 User Guide 25

4

,

Making Calls from Contacts

• Tap Contacts on the Home screen.

• Tap on the desired entry to place a call.

26 Matrix SPARSH VP330 User Guide

Making Calls from Call Logs

• Tap Call Logs on the Home screen.

• Tap on the desired entry in the Missed logs list to place a call.

• Similarly, you can also make calls from the other Call Log lists —Received and Dialed.

In the Call Logs, some entries may be displayed as Unknown (Number not available) or Private (CLIR set
by caller).You cannot place calls by tapping on Unknown/Private entries.

Matrix SPARSH VP330 User Guide 27

Making Calls from Favorites

• Tap Favorites on the Contacts screen.

• Tap on the desired entry to place a call.

You can create Favorites from the Contacts of your phone. Refer “Favorites”.

28 Matrix SPARSH VP330 User Guide

CHAPTER 8

You can either answer or reject an incoming call.

Receiving Calls

Icon Name Description

Answer Tap to answer an incoming call.

Reject Tap to reject an incoming call.

Home

Tap to return to the Home screen. You can return back to the Call
screen by tapping the Call notification on the Status bar.

Matrix SPARSH VP330 User Guide 29

30 Matrix SPARSH VP330 User Guide

CHAPTER 9

Pending Call bar

Active Call area

One Touch Transfer icon

Fixed Facility bar

Facility bar

During an active call, you can access the feature and facilities of ETERNITY/NAVAN.

Call Screen Functionality

Icon Name Description

Tap to transfer the active call to a fixed number. Refer “One Touch

Transfer”.

Tap to mute the active call. To unmute, tap .

Facility bar

Fixed Facility bar

a

One Touch Transfer

Hold Tap to put the active call on hold. Refer “Call Hold”.

Transfer Tap to transfer the active call. Refer “Call Transfer”.

Conference Tap to create a 3-Party Conference. Refer “Conference 3-Party”.

New Call Tap to place a new call. Refer “Making a Second Call”.

Mute

End Call Tap to disconnect the active call.

Matrix SPARSH VP330 User Guide 31

Icon Name Description

Tap here

Pending Call bar

Tap to access other features like Forced Answer, Assign Account

More

Home Tap to return to the Home screen.

a. The Facility Bar feature access differs according to the CoS and the state of the active call.

Code, Barge-In, Interrupt Request, Conversation Recording and
Open a Door during the active call.

Accessing an Active Call from the Home Screen

Handling Multiple Calls

During an ongoing call you can also have held and waiting incoming calls. You can either answer the incoming calls

or unhold the calls put on hold. These calls appear in the Pending Call bar.

To view all the calls in the Pending Call bar, you may swipe from right to left or vise-versa. Refer to the table for the

actions that can be taken.

Type of call in the Pending Call bar Event Options/Actions to be taken

Held Call

Incoming call

Single tap Unhold call

Long tap Unhold call or Disconnect call

Single tap Answer call

Long tap Answer call or Disconnect call

32 Matrix SPARSH VP330 User Guide

Type of call in the Pending Call bar Event Options/Actions to be taken

Held Conference call

Single tap Rejoin Conference

Long tap Rejoin Conference or Disconnect

Toggle between Speaker, Handset and Headset

To use a Headset, make sure you have connected a Headset and have enabled Use Headset in Settings.
See “Accessories” for instructions.

You can toggle between a handset, speaker and headset during an active call.

When you are in speech using the Handset,

• Press the Speaker key to switch to the Speaker. Replace the Handset.

OR

• Press the Headset key to switch to the Headset. Replace the Handset.

• Lift the Handset to switch back to the Handset.

Matrix SPARSH VP330 User Guide 33

34 Matrix SPARSH VP330 User Guide

CHAPTER 10

Tap here to return to the first call

You can make a second call using the Dial Pad, from the Contacts, Call Logs or Favorites or DSS Soft keys, during
an ongoing call.

During an active call,

• Tap New Call on the Call screen.

Making a Second Call

• Dial the desired number.

OR

• To select a number, tap Contacts or Call Logs or DSS Soft keys .

You may also select a number from Favorites. To do so, you must tap Favorites on the Contacts

screen.

Matrix SPARSH VP330 User Guide 35

36 Matrix SPARSH VP330 User Guide

CHAPTER 11

Pending Call bar

During an ongoing call, you may receive another incoming call.

Receiving a Waiting Call

You may either answer or reject the waiting call.

• Tap on the Pending Call bar, to answer the incoming call.

• Long tap on the Pending Call bar and then tap Reject , to reject the incoming call.

During speech, when you receive another incoming call, waiting beeps are played. You may disable the
waiting beeps, if required. See “Changing Call Settings” for instructions.

Matrix SPARSH VP330 User Guide 37

38 Matrix SPARSH VP330 User Guide

CHAPTER 12

The Call features include all those features that you can access during a call. Availability of any feature depends on
the Class of Service (CoS) assigned to you by the System Engineer. Following Call features are supported by the

SPARSH VP330

5

.

Call Features

Supported Call Features

• Call Hold

• Call Transfer

• One Touch Transfer

• Call Toggle

• Conference 3-Party

• Conference Multiparty

• Conversation Recording

•Call Park

• Auto Call Back

• Auto Redial

• Trunk Reservation

• Message Wait

• Barge In

• Interrupt Request

• DND - Override

• Assign Account Code

• Call Chaining

• Call Budget

• Forced Answer

• Forced Call Disconnection

• Flashing on Trunks

• Open a Door

5. For more information about the call features, refer to the ETERNITY System Manual; chapter Features and Facilities. If you are using
NAVAN, refer to the NAVAN System Manual; chapter Telephony Features and Facilities. To access any of these manuals, contact
your System Engineer.

Matrix SPARSH VP330 User Guide 39

Call Hold

Tap to
resume

Tap here to hold

Tap here to unhold

Call Hold enables you to put an ongoing conversation on hold.

Exclusive Hold

Global Hold

To put a call on Global Hold,

• Tap More .

• Tap Global Hold .

To resume a call put on Global Hold,

• Press the DSS key assigned to the extension or the trunk put on Global Hold. If the held party is an internal
extension, then you can also dial the extension number to resume the call.

40 Matrix SPARSH VP330 User Guide

Call Transfer

Tap here

Call Transfer enables you to relocate an existing call to an extension/external number. Calls can be transferred
after notifying the other extension/external number about the impending transfer (Attended Transfer) or can be
transferred directly without notification (Unattended Transfer).

• During an ongoing call, tap Transfer .

• Dial the number of the desired party to whom you want to transfer the call. You can make a call using the
Dial Pad, from Contacts, Call Logs or Favorites or DSS Soft keys. To know more, see “Making a Second

Call”.

For Attended Transfer

• When the dialed number is ringing, tap Transfer Complete .

Matrix SPARSH VP330 User Guide 41

For Unattended Transfer

Tap here

• After the dialed number answers, tap Transfer Complete .

If the party to whom the call is transferred does not answer, the call will be returned back to you.

Blind Transfer to Voicemail

Make sure,

• Voicemail System (VMS) card is installed in the ETERNITY (applicable to variants LE/ME/GE/PE).

• Voicemail License is present in the ETERNITY NE or the NAVAN.

• A mailbox is assigned to the extension users.

• During an ongoing call, tap More .

•Tap Transfer to VMS.

• Dial the desired extension number. The call will be transferred to the mailbox of the desired extension user.

42 Matrix SPARSH VP330 User Guide

One Touch Transfer

Tap here

One Touch Transfer6 allows you to transfer an ongoing call to a fixed extension number without entering the
number or putting the call on hold.

To use One Touch Transfer, make sure you have configured the desired extension number in Fixed Transfer
Number in Phone Settings. For instructions, see “Fixed Transfer Number”.

• During an ongoing call, tap One Touch Transfer .

• The call is transferred to the extension number.

6. You will be able to use One Touch Transfer only if Basic Features are enabled in the CoS assigned to your extension.

Matrix SPARSH VP330 User Guide 43

Call Toggle

Tap to
resume

Tap here to toggle

Call Toggle allows you to switch between an active call and a held call.

During an active call,

• Tap on the held call in the Pending Call bar. Speech is established with the party on hold. The active call
is put on hold.

• Repeat the previous step again, to talk to the party on hold.

In this way, you can talk to both the parties alternately.

If you have multiple held calls, swipe to scroll through the Pending Call bar. Tap on the desired held call.
For more details, see “Handling Multiple Calls”.

44 Matrix SPARSH VP330 User Guide

Conference 3-Party

Tap to
resume

Tap here

In Conference 3-Party, you can talk to two persons simultaneously. You can merge two separate calls to create a 3­way speech.

• During an ongoing call, tap Conference .

• Dial the number of the desired party with whom you want to make a conference. You can also select a
number from Contacts, Call Logs, Favorites, DSS Soft keys. To know more, see “Making a Second Call”.

• The dialed party answers the call.

• Tap Conference Complete .

OR

Matrix SPARSH VP330 User Guide 45

• Drag and drop the held call over the mature call, to establish the Conference.

Tap here

Tap here

Tap here

Splitting the Conference to make a Private Talk

You can split the 3-Party Conference into two separate calls to make a private talk with each party.

• Tap Conference on the Conference screen.

• The details of the participants are displayed.

• Tap the desired party with whom you want to make a private talk. The other party is put on hold.

Leave the Conference

46 Matrix SPARSH VP330 User Guide

You can leave the Conference at any point of time.

Tap here

Tap here

• Tap End Call on the Conference screen. You are disconnected and a two-way speech is established
between the other parties.

When you disconnect the call to leave the 3-Party Conference, the other two parties will be connected or
disconnected depending on the option you have set for If Extension creating 3 party conference,
disconnects during Conference in the ETERNITY/NAVAN. For more details, contact your System
Engineer.

Matrix SPARSH VP330 User Guide 47

Multiparty Conference

A Multiparty Conference7 is a conference between more than three participants. Adding the fourth participant to an
established 3-Party Conference creates a Multiparty Conference.

During an active 3-Party Conference,

• Tap New Call on the Conference screen to add a new participant.

• Dial the desired number. You can also select a number from Contacts, Call Logs, Favorites, DSS Soft
keys. To know more, see “Making a Second Call”.

• The dialed party answers the call.

• Tap Conference Complete .

7. The number of participants in the Conference depends on the variant of ETERNITY/NAVAN with which your phone is registered. For
details, refer to the ETERNITY/NAVAN System Manual. Ask your System Engineer to obtain a copy of either manuals.

48 Matrix SPARSH VP330 User Guide

• A Multiparty Conference is established.

• Similarly you can add other participants.

OR

• Drag and drop the held call over the mature Conference call, to establish the Multiparty Conference.

In Multiparty Conference, other participants can add/ remove a new participant or terminate the conference
depending on the level of access provided to them in the Class of Service by the System Engineer.

Remove a Participant from the Conference

• Tap Conference on the Conference screen.

• The details of the participants are displayed.

Matrix SPARSH VP330 User Guide 49

• Tap End Call corresponding to the party that you want to remove.

Tap here

Tap here

Tap to Temporary Leave Conference

Tap to Rejoin Conference

Temporary Leave and Rejoin the Conference

50 Matrix SPARSH VP330 User Guide

Terminate Conference

Tap to Terminate Conference

Tap to Leave the Conference

Permanently Leave the Conference

Matrix SPARSH VP330 User Guide 51

Conversation Recording

Record Indication

You can record8 an ongoing conversation (with extension users or external parties) in your Voicemail box.

• To use Conversation Recording, make sure:

• The Voicemail System (VMS) card is installed in the ETERNITY (applicable to LE/ME/GE/PE) and a
Personal Mailbox is assigned to you.

• Voicemail License is present in the ETERNITY NE or NAVAN and a Personal Mailbox is assigned
to you.

To record an ongoing conversation,

• Tap More .

• Tap Record. The recording starts and Record indication appears on your screen.

• Tap End Call to disconnect.

Listening to the Recorded Conversation

You must access the Voicemail, to listen to the recorded conversation. Refer “Voicemail” for more details.

8. You can use Conversation Recording only if, it is enabled in the CoS assigned to you.

52 Matrix SPARSH VP330 User Guide

Call Park

Call Park9 allows you to place a call on Hold, so it can be retrieved from the same or another extension of the
system.

There are two ways to park a call:

• Call Park-Personal Orbit: The call parked in the Personal Orbit can be retrieved from your extension only.
Personal Orbit is always 1.

• Call Park-General Orbit: The call parked in the General Orbit can be retrieved from any extension
including your own extension. General Orbit number can vary from 2 to 9.

Parking a call in Personal Orbit

To Park a call in the Personal Orbit,

• During an ongoing call, tap More .

• Tap Personal Park .

To retrieve the parked call from the Call screen,

• Tap unhold .

To retrieve the Parked call from the Menu screen,

• Tap Menu on the Home screen.

• Tap Call Retrieve and then tap Personal Orbit.

Parking a call in General Orbit

To Park a call in the General Orbit,

• During an ongoing call, tap More .

• Tap General Park .

ETERNITY/NAVAN will park the call in the free orbit automatically, hence you do not need to enter the orbit
number. The Orbit number will be displayed in confirmation message on the screen.

9. To know about Call Park feature, refer the ETERNITY System Manual; chapter Features and Facilities; topic Call Park, if you are
using the ETERNITY. If you are using NAVAN, refer the NAVAN System Manual; chapter Telephony Features and Facilities; topic Call
Park.

Matrix SPARSH VP330 User Guide 53

To retrieve the Parked call,

Tap here

to Park

Tap here
to retrieve

• Tap Menu on the Home screen.

• Tap Call Retrieve and then tap General Orbit.

• Enter the Orbit Number in which the call is parked.

54 Matrix SPARSH VP330 User Guide

Auto Call Back (ACB)

Tap here

When the dialed extension is busy or not answering your call, you can set Auto Callback (ACB) to avoid dialing the
same number repeatedly. You can set Auto Callback for a single extension only.

You cannot set Auto Call Back and Trunk Reservation simultaneously. However, you may set Auto Redial
along with Auto Call Back.

Setting Auto Callback

• Dialed extension is busy.

• Tap Callback .

• Similarly, you can set Auto Callback when the number is ringing.

• When the extension user is available, the system will automatically place the call on your extension.

Auto Callback Notification on the Home Screen

• After you set Auto Callback, the Callback Notification appears on the User Status bar on the Home
screen.

• Tap Notification . The Notification bar displays the details of the Auto Callback set by you.

Matrix SPARSH VP330 User Guide 55

Canceling Auto Callback

Tap here

Tap here to cancel

56 Matrix SPARSH VP330 User Guide

Auto Redial

Tap here

Tap here

When the dialed external number is busy or not answering your call, you can set Auto Redial to avoid dialing the
same number repeatedly. You can set Auto Redial for multiple external numbers.

Setting Auto Redial

• The dialed number is not answering the call.

• Tap Callback .

• Similarly, you can set Auto Redial when the number is busy.

• When the number is available, the system will automatically place a call on your extension.

Auto Redial Notification on the Home Screen

• After you set Auto Redial, the Callback Notification appears on the User Status bar on the Home
screen.

• Tap Notification . The Notification bar displays the details of the Auto Redial(s) set by you.

Matrix SPARSH VP330 User Guide 57

Canceling Auto Redial

Tap here to cancel

58 Matrix SPARSH VP330 User Guide

Trunk Reservation

Tap here

Trunk Reservation enables you to reserve a trunk for your exclusive use, for a specific duration as configured in the

Trunk Reservation Timer

You cannot set Auto Call Back and Trunk Reservation simultaneously. However, you may set Auto Redial
along with Trunk Reservation.

Reserving a Trunk

You can access a trunk by dialing Trunk Access Code (TAC) or using Selective Port Access. To know more about
Selective Port Access, see “Selective Port Access”.

• Dialed trunk is busy.

• Tap More .

• Tap Trunk Reservation .

• When the trunk is available, the system will automatically place the call on your extension.

10

.

Trunk Reservation Notification on the Home Screen

• After you set Trunk Reservation, the Trunk Reservation Notification appears on the User Status bar on
the Home screen.

• Tap Notification . The Notification bar displays the details of the Trunk Reservation set by you.

10.To configure the duration of the Trunk Reservation Timer, refer to System Timers and Counts in the ETERNITY/NAVAN System
Manual.

Matrix SPARSH VP330 User Guide 59

Canceling Trunk Reservation

Tap here to cancel

If not cancelled manually, Trunk Reservation will be canceled automatically after the expiry of the Trunk
Reservation Timer.

60 Matrix SPARSH VP330 User Guide

Message Wait

Tap here

When the dialed extension is busy or not answering your call, you can set Message Wait to avoid dialing the same
number repeatedly.

Setting Message Wait

• Dialed extension is ringing.

• Tap Message Wait .

• Similarly, you can set Message Wait when the number is busy.

You can also set Message Wait without making a call to the extension user from Menu. If you want to cancel
Message Wait you can do so from Menu only. For instructions, see “Message Wait and Message Retrieval”.

Matrix SPARSH VP330 User Guide 61

Barge-In

Using Barge-In, you can break into an ongoing conversation, between two extension users or between an
extension user and an external number.

• When the dialed number is busy, tap More .

• Tap Barge-In .

• The called extension gets beeps for the duration of the Barge-In Timer

If the waiting call is not answered before the expiry of this timer, speech is automatically established and
the first ongoing call is put on hold.

11

and can answer the waiting call.

11.To configure the duration of the Barge-In Timer, refer to System Timers and Counts in the ETERNITY/NAVAN System Manual.

62 Matrix SPARSH VP330 User Guide

Interrupt Request

Interrupt Request allows you to break into an ongoing conversation by intimating the extension user about the
interruption.

• When the dialed number is busy, tap More .

• Tap Interrupt Request .

• The called extension gets beeps for the duration of the Interrupt Request Timer
waiting call.

If the waiting call is not answered before the expiry of this timer, the waiting call is disconnected.

12

and can answer the

12.To configure the duration of the Interrupt Request Timer, refer to System Timers and Counts in the ETERNITY/NAVAN System
Manual.

Matrix SPARSH VP330 User Guide 63

DND-Override

DND - Override13 allows you to place a call on the extension that has set DND.

• If the dialed extension has set DND, tap DND - Override .

• The dialed extension starts ringing.

13.You can use DND-Override only if, it is enabled in the CoS assigned to you. To know about Do Not Disturb (DND) and DND Over­ride, refer the ETERNITY System Manual; chapter Features and Facilities; topic Do Not Disturb (DND), if you are using the
ETERNITY. If you are using NAVAN, then refer the NAVAN System Manual; chapter Telephony Features and Facilities; topic Do
Not Disturb (DND).

64 Matrix SPARSH VP330 User Guide

Account Code

Account Codes are useful when you have to make external calls to third parties on behalf of your clients. This
feature is useful in consultant firms, law firms or media agencies where employees need to make external calls on
behalf of their clients.

Details of these calls are recorded with the assigned Account Code in SMDR (Station Message Detail Recording).

You can assign Account Code, By Number or By Name.

To assign Account Code,

• You are in speech with an external party.

• Tap More .

• Tap Account code .

• Enter the Account Code Number manually or tap Select Account Code to select the desired entry

from Account Code list. The Account Code assigned to the entry will be displayed.

• Tap OK.

Forced Account Code

Forced Account Code comes into play when you are required to enter the Account Code every time you dial an
external number.

• You dial an external number.

• The Assign Account Code screen appears automatically.

• Enter the Account Code Number manually or tap Select Account Code to select the desired entry

from Account Code list. The Account Code assigned to the entry will be displayed.

• Tap OK. The external number rings.

Matrix SPARSH VP330 User Guide 65

Account Code Synchronization Notification on the Home Screen

Tap here

Whenever Account Codes are updated in the system, you will be notified to synchronize your phone Account
Codes with that of the system.

• Tap Notification on the User Status bar on the Home screen.

• The Notification bar displays the Sync Account Codes Notification. Tap the bar to synchronize the
Account Codes.

66 Matrix SPARSH VP330 User Guide

Call Chaining

You can use Call Chaining when you want transferred calls to be returned back to you, after the conversation
between the caller and the extension/external number to which it is transferred has ended.

• During an ongoing call, tap More .

• Tap Chaining . The call is chained and the chaining indication appears on the screen.

• Perform Call Transfer. For instructions, see “Call Transfer”.

• The chained call will return back to you as soon as their conversation ends.

Matrix SPARSH VP330 User Guide 67

Forced Answer

When there is no response from the called extension, you can forcibly make the user answer your call. The speaker
of the called extension will be turned ON and you will be connected to the called party immediately.

Forced Answer is possible when the called extension is a Matrix proprietary Digital Key Phone (DKP) or an IP
Phone and the phone is idle.

• When the dialed extension rings, tap Forced Answer .

• The called extension’s Speaker is turned on automatically and you will be connected to the called party.

68 Matrix SPARSH VP330 User Guide

Forced Disconnection

Forced Call Disconnection enables you to disconnect a busy extension or a trunk when required and free the
system resources for your use.

To use Forced Disconnection, make sure:

• Selective Port Access is enabled in your CoS.

• The Priority of your extension is higher than that of the busy extension.

• When the dialed number is busy, tap More .

• Tap Forced Disconnection . The call gets disconnected.

• Similarly, you can also forcibly disconnect a busy trunk.

Matrix SPARSH VP330 User Guide 69

Flashing on Trunks

Flashing on Trunks helps the system to identify the codes of the features of the central office dialed by you, on the
trunks. For example the Call Waiting or Call Forward Services provided by the Service Providers.

• During an ongoing call, tap More .

• Tap Flashing on Trunk .

• Dial the desired service provider feature access code.

70 Matrix SPARSH VP330 User Guide

Open a Door

You can open a Door Lock using SPARSH VP330. All the relevant settings related to the Door Phone14 and the
Door Lock opener device are to be done by your System Engineer.

When there is an incoming Door Phone call,

• Tap Answer , you will be in speech with the visitor.

• After you ascertain the identity of the visitor, tap Open a Door .

• Door Lock opener device opens the door.

14.To know more, refer the ETERNITY System Manual; chapter Features and Facilities; topic Door Phone. NAVAN does not support
Door Phones.

Matrix SPARSH VP330 User Guide 71

Call Budget

Call Budget15 is a cost control feature. It keeps a check on the total cost of external calls made by the extension
users. Call Budget can be assigned to the phone by the System Engineer.

If your phone is assigned a Call Budget, after each external call made from your phone, a message with Remaining
Call Budget amount appears on the screen.

When the call budget assigned to your extension is exhausted, you will not be able to make external calls.

15.To know more about Call Budget, refer the ETERNITY System Manual; chapter Features and Facilities; topic Call Budget, if you are
using ETERNITY. If you are using NAVAN, refer the NAVAN System Manual; chapter Telephony Features and Facilities; topic Call
Budget.

72 Matrix SPARSH VP330 User Guide

CHAPTER 13

Contact’s BLF status

Contact’s Presence status

The Contacts list displays the Extensions and Corporate Directory (Global Directory) contacts.

Contacts

Viewing Contacts

• Tap Contacts on the Home screen.

Icon Name Description

Add Contacts

Favorites

• Tap on the desired entry to place a call.

• Long tap the desired entry to view the additional options— Call, Edit, Delete, Enable Presence /Disable
Presence, Add to Favorites /Remove from Favorites.

You can view the Presence Status or BLF Status of the contact in the Contacts list as under:

• If only Presence is enabled for the contact, only Presence status will be displayed. To enable the Presence
Status of the contact, see “Presence”.

Matrix SPARSH VP330 User Guide 73

Tap to add a contact to the Corporate Directory (Global Directory) of
the ETERNITY/NAVAN. See “Adding Contacts” for details.

Tap to view the contacts in the Favorites list. See “Favorites” for
details.

• If only BLF Subscription is enabled for the contact, that is, a DSS Soft Key is assigned for the contact, only
BLF status will be displayed. To assign DSS Soft Key for the contact, see “DSS Soft Keys”.

• If both Presence and BLF Subscription are enabled, Presence status will be displayed in idle state and
BLF status will be displayed in all other states.

• The options Edit/Delete will be displayed, only if Global Directory Programming and Global Directory

Part-1, both are enabled for your extension in the Class of Service (CoS).

• Add Contact will be displayed, only if Global Directory Programming and Global Directory Part-

1, both are enabled for your extension in the Class of Service (CoS).

• Notification to Synchronize Contact appears on the Home screen, whenever there is any

addition, alteration or deletion in the Global Directory or in the Extension numbers of the ETERNITY/
NAVAN.

74 Matrix SPARSH VP330 User Guide

Searching Contacts

You can search the desired contact from the Contacts list.

To search a contact,

• Tap the Search bar.

• Type the characters. A list of matching search result(s) appear on the screen, if found.

If required, you may clear the characters from the Search bar by tapping Backspace .

Matrix SPARSH VP330 User Guide 75

Adding Contacts

You can add new contacts to the existing Contacts list using the Add Contacts option.

You can add new contacts only if, Global Directory Part-1 and Global Directory Programming, both
options are enabled in the Class of Service (CoS) assigned to you. The new contact will be added in
Global Directory Part-1 of ETERNITY/NAVAN.

To add a new Contact,

• Tap Add Contacts .

• Enter the Name and the Number.

• Tap Save.

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Editing and Deleting Contacts

You can edit or delete contacts, if required, provided Global Directory Part-1 and Global Directory
Programming, both options are enabled in the Class of Service (CoS) assigned to your extension.

• On deleting a contact, it is deleted from the Global Directory of the ETERNITY/NAVAN also. So it is

recommended to delete contacts judiciously; else you may loose important contacts from the Corporate
Directory.

• When you edit or delete a contact, it will be updated in Favorites list also, if present.

Editing Contacts

• Long tap the desired entry on the Contacts screen.

• Tap Edit.

• Edit the Name/Number as per your requirement.

• Tap Save.

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Deleting Contacts

• Long tap the desired entry on the Contacts screens.

• Tap Delete.

• Tap Yes to confirm deletion.

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Synchronizing Contacts

If there is any addition, alteration or deletion in the Global Directory or in the extension numbers of ETERNITY/

NAVAN, the Sync Contacts Notification icon appears on the User Status bar on the Home screen, which

enables you to synchronize your phone’s Contacts list.

To synchronize your phone contacts with that of the ETERNITY/NAVAN,

• Tap Notification on the Home screen.

• Tap the Sync Contacts Notification bar.

The Contact list will be updated.

Whenever you edit/delete any Global Directory contact and synchronize your phone contacts,
corresponding entries, if present in the Favorites list, will also be updated. For more details about
Favorites, refer “Favorites”.

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Favorites

Tap here

Contact’s BLF status

Contact’s Presence status

You must create your Favorites list from the Contacts. The Favorites list may consist of specific numbers whom you
call frequently. You can add Extension numbers and Global Directory numbers to your Favorites list.

Adding Contacts to Favorites

• Long tap the desired entry on the Contacts list.

• Tap Add to Favorites.

You can add a maximum of 20 contacts to the Favorites list.

To view the Favorites list,

• Tap Favorites on the Contacts screen.

• Tap the desired entry to place a call.

• Long tap the desired entry to view the additional options— Call, Enable Presence /Disable Presence,
Remove from Favorites.

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You can view the Presence Status or BLF Status of the contact in the Favorites list as under:

• If only Presence is enabled for the contact, only Presence status will be displayed. To enable the Presence
Status of the contact, see “Presence”.

• If only BLF Subscription is enabled for the contact, that is, a DSS Soft Key is assigned for the contact, only
BLF status will be displayed. To assign DSS Soft Key for the contact, see “DSS Soft Keys”.

• If both Presence and BLF Subscription are enabled, Presence status will be displayed in idle state and
BLF status will be displayed in all other states.

Removing Contacts from Favorites

• Long tap the desired entry on the Favorites screen.

• Tap Remove from Favorites.

Removing an entry from the Favorites will not delete it from the Contacts.

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CHAPTER 14

Contact’s BLF status

Contact’s Presence status

Missed Call Badge

Call Logs displays the history of all Missed, Received and Dialed calls.

Call Logs

Viewing Call Logs

To view the Call Logs,

• Tap Call Logs on the Home screen.

• Missed Call logs screen is displayed by default.

• To view Received or Dialed logs, tap the corresponding tab on the screen.

• Tap the desired entry on the Call Logs list to place a call.

• Long tap the desired entry to view the additional options— Call, Edit, Delete.

You can view the Presence Status or BLF Status of the contact in the Call Logs list as under:

• If only Presence is enabled for the contact, only Presence status will be displayed. To enable the Presence
Status of the contact, see “Presence”.

• If only BLF Subscription is enabled for the contact, that is, a DSS Soft Key is assigned for the contact, only
BLF status will be displayed. To assign DSS Soft Key for the contact, see “DSS Soft Keys”.

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• If both Presence and BLF Subscription are enabled, Presence status will be displayed in idle state and
BLF status will be displayed in all other states.

• Some entries in the Call Logs may appear as Unknown, if the Number of that entry is not available.
Similarly, some entries in the Call Logs may appear as Private, if the callers have concealed their
identity using CLIR (Calling Line Identification Restriction). You cannot make a call by tapping an
Unknown or Private entry.

• Date will not be displayed for the call log entries of the same (current) day. Only time will be displayed
for such entries.

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Editing an Entry from the Call Log

Tap here

You can edit an external number present in the Missed or Received or Dialed Call Logs list.

To edit an entry in the Call Log,

• Long tap the desired entry on the Call Logs list.

• Tap Edit.

• Edit the Trunk Access Code and/ or the Number as per your requirement.

• Tap Call to place a call.

If you leave the Trunk Access Code (TAC) blank and tap Call, the number will be dialed out using the last
used Trunk Access Code.

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Deleting Call Logs

Tap here

You can delete a single entry at a time or delete all entries at once from a specific Call Log.

Deleting a Single Entry

To delete an entry from the Call Logs list,

• Tap Call Logs on the Home screen.

• Tap the desired type of Call Log — Missed, Received, Dialed.

• Long tap the desired entry.

• Tap Delete.

Deleting all Entries at Once

To delete all the entries from a specific Call Log,

• Tap Call Logs on the Home screen.

• Tap the desired type of Call Log — Missed, Received, Dialed.

• Tap Delete All.

• Tap Yes to confirm.

• All the entries in the selected Call Log type will be deleted.

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Missed Call Notification

The number of Missed calls are displayed as a badge on the Call Logs icon on the Home screen.

To view the Missed calls,

• Tap Call Logs on the Home screen.

• The list of Missed Calls appears. A badge indicates the number of calls that you have missed for

each caller.

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CHAPTER 15

Voicemail Notification

Voicemail feature allows you to access the Voice Messages saved in your Voicemail box.

To access Voicemail(s), make sure:

• The Voicemail System (VMS) card is installed in the ETERNITY (applicable to LE/ME/GE/PE) and a
Personal Mailbox is assigned to you.

• Voicemail License is present in the ETERNITY NE or NAVAN and a Personal Mailbox is assigned to
you.

Voicemail

New Voicemail Indication

On the Home screen, the arrival of new Voicemail(s) will be indicated by the Voicemail icon on the Notification bar.

To view the number of new voicemails,

• Tap Menu.

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• The badge on the Voicemail icon indicates the number of new voicemails.

Accessing Voicemails

• Tap Voicemail on the Menu screen.

• Follow the prompts of the voice guided message to listen to the voicemails.

• Once you are done, tap End Call to disconnect.

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CHAPTER 16

You can forward your calls to a pre-programmed destination number using Call Forward.

The Call Forward screens differ according to:

• the Server with which SPARSH VP330 is registered, that is ETERNITY LE/ME/GE/PE or ETERNITY NE/
NAVAN.

• Mobility Feature Suite License

For ETERNITY LE, ME, GE or PE with Mobility License

Call Forward

16

.

17

, the Call Forward screen will be as displayed below:

Icon Name Description

Call Forward - All
Time Zones

Call Forward ­Working Hours

Call Forward - Break
Hours

Call Forward - Non­Working Hours

16.This license is in-built in software version V12R4 and later. For versions earlier than V12R4, you can purchase this license separately.

17.For ETERNITY NE and NAVAN, Mobility Feature Suite License is not required. However, you need to purchase this license sepa­rately depending on the variant of ETERNITY you are using.

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Tap to set Call Forward and/or Call Forward Not Registered for all
time zones.

Tap to set Call Forward and/or Call Forward Not Registered for
Working Hours.

Tap to set Call Forward and/or Call Forward Not Registered for
Break Hours.

Tap to set Call Forward and/or Call Forward Not Registered for Non-
Working Hours.

For ETERNITY LE, ME, GE or PE without Mobility License18, the Call Forward screen will be as displayed below:

If your phone is registered with ETERNITY NE or NAVAN

19

, the Call Forward screen appears as shown below.

Icon Name Description

Call Forward - All
Time Zones

Call Forward - Day
Time

Tap to set Call Forward and/or Call Forward Not Registered for all
time zones.

Tap to set Call Forward and/or Call Forward Not Registered during
the Day (Working Hours).

Call Forward - Night/
Break Time

Tap to set Call Forward and/or Call Forward Not Registered during
the Night/Break (Non-Working Hours).

Setting Call Forward

To Set Call Forward,

• Tap Forward on the Home screen.

18.For ETERNITY LE, ME, GE and PE version V12R4 and later, this screen will not be applicable.

19.For ETERNITY NE and NAVAN Mobility License is not required.

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