Manitowoc Ice QM20 Owner’s Manual

UnderCounter Model

Ice Machines

Installation, Use & Care Manual

This manual is updated as new information and models are released.

Visit our website for the latest manual. www.manitowocfsg.com

America’s #1 Selling Ice Machine

Part Number 000001770 06/08

QM20

Safety Notices

As you work on Manitowoc equipment, be sure to pay
close attention to the safety notices in this manual.
Disregarding the notices may lead to serious injury and/
or damage to the equipment.

Throughout this manual, you will see the following types
of safety notices:

Warning

!

Text in a Warning box alerts you to a potential
personal injury situation. Be sure to read the
Warning statement before proceeding, and work
carefully.

Caution

!

Text in a Caution box alerts you to a situation in
which you could damage the equipment. Be sure to
read the Caution statement before proc eeding, and
work carefully.

Procedural Notices

As you work on Manitowoc equipment, be sure to read
the procedural notices in this manual. These notices
supply helpful information which may assist you as you
work.

Throughout this manual, you will see the following types
of procedural notices:

Read These Before Proceeding:

Caution

!

Proper installation, care and maintenance are
essential for maximum performance and trouble­free operation of your Manitow oc equipment. Read
and understand this manual. It contains valuable
care and maintenance information. If you encounter
problems not covered by this manual, do not
proceed, contact Manitowoc Foodservice Group.
We will be happy to provide assistance.

Important

Routine adjustments and maintenance procedures
outlined in this manual are not covered by the
warranty.

Warning

!

PERSONAL INJURY POTENTIAL

Do not operate equipment that has been misused,
abused, neglected, damaged, or altered/modified
from that of original manufactured specifications.

NOTE: SAVE THESE INSTRUCTIONS.

Important

Text in an Important box provides you with
information that may help you perform a procedure
more efficiently. Disregarding this information will
not cause damage or injury, but it may slow you
down as you work.

NOTE: Text set off as a Note provides you with simple,
but useful, extra information about th e pr oce dur e yo u
are performing.

We reserve the right to make product improvements at any time.

Specifications and design are subject to change without notice.

Section 1
General Information

Model/Serial Number Location................................................................... 1-1

Owner Warranty Registration Card.......................................................... 1-2

Section 2
Installation Instructions

General................................................................................................................. 2-1

Dimensions........................................................................................................ 2-1

Location of Ice Machine................................................................................ 2-2

Ice Machine Heat of Rejection.................................................................... 2-2

Leveling the Ice Machine.............................................................................. 2-2

Electrical Service............................................................................................. 2-3

Table of Contents

Section 3
Operation

VOLTAGE ………………………………………………………………………… 2-3
FUSE/CIRCUIT BREAKER …………………………………………………… 2-3
ELECTRICAL RATING ………………………………………………………… 2-3
ELECTRICAL CORD STRAIN RELIEF ……………………………………… 2-4
TERMINAL BLOCK WIRE CONNECTION…………………………………… 2-4

Water Service/Drains...................................................................................... 2-5

WATER SUPPLY………………………………………………………………… 2-5
DRAIN CONNECTIONS………………………………………………………… 2-5
WATER SUPPLY AND DRAIN LINE SIZING/CONNECTIONS …………… 2-5

Sequence of Operation................................................................... 3-1

INITIAL START-UP OR START-UP AFTER AUTOMATIC SHUT-OFF …… 3-1

Ice Thickness Adjustment ........................................................................... 3-2

Part Number 000001770 06/08 i

Section 4
Maintenance

Table of Contents (continued)

Interior Cleaning and Sanitizing................................................................ 4-1

GENERAL ……………………………………………………………………… 4-1
CLEANING AND SANITIZING PROCEDURE……………………………… 4-1

Exterior Cleaning............................................................................. 4-3

Ice Machine Inspection ................................................................... 4-3

Cleaning The Condenser ................................................................ 4-4

Removal from Service/Winterization

Section 5
Before Calling for Service

Checklist............................................................................................................. 5-1

....................................................... 4-4

ii Part Number 000001770 06/08

Section 1

General Information

Model/Serial Number Location

Record the model and serial number of your ice machine
in the space provided below. These numbers are
required when requesting information from your
Manitowoc distributor, service repr esentative, or the
factory.

The model and serial number are listed on the OWNER
WARRANTY REGISTRATION CARD. They are also
listed on the MODEL/SERIAL NUMBER DECAL affixed
to the ice machine.

MODEL AND

SERIAL NUMBER

MODEL AND

SERIAL

NUMBER

Model/Serial Number Location

Model Number:_____________________ Serial Number:______________________

Part Number 000001770 06/08 1-1

General Information Section 1

Owner Warranty Registration Card

GENERAL

The packet containing this manual also includes
warranty information. Warranty coverage beg ins the day
your new ice machine is installed.

Important

Complete and mail the OWNER WARRANTY
REGISTRATION CARD as soon as possible to
validate the installation date.

If you do not return your OWNER WARRANTY
REGISTRATION CARD, Manitowoc will use the date of
sale to the Manitowoc Distributor as the first day of
warranty coverage for your new ice machine.

COMMERCIAL WARRANTY COVERAGE
General

The following Warranty outline is provided for your
convenience. For a detailed explanation, read the
warranty bond shipped with each product.

Contact your local Manitowoc representative or
Manitowoc Ice, Inc. if you need further warranty
information.

Parts

Manitowoc warrants the ice machine against defects in
materials and workmanship, under normal use and
service for two (2) years from the date of original
installation.

Labor

Labor required to repair or replace defective
components is covered for one (1) year from the date of
original installation.

Exclusions

The following items are not included in the ice machine’s
warranty coverage:

1. Normal maintenance, adjustments and cleaning as
outlined in this manual.

2. Repairs due to unauthorized modifications to the ice
machine or use of non-standard parts without prior
written approval from Manitowoc Ice, Inc.

3. Damage caused by improper installation of the ice
machine, electrical supply , water supp ly or drainage,
or damage caused by floods, storms, or other acts of
God.

4. Premium labor rates due to holidays, overtime, etc.;
travel time; flat rate service call charges; mileag e
and miscellaneous tools and material charges not
listed on the payment schedule. Additional labor
charges resulting from the inaccessibility of
equipment are also excluded.

5. Parts or assemblies subjected to misuse, abuse,
neglect or accidents.

6. Damage or problems caused by installation,
cleaning and/or maintenance procedures
inconsistent with the technical instructions provided
in this manual.

AUTHORIZED WARRANTY SERVICE

To comply with the provisions of the warranty, a
refrigeration service company, qualified and authorized
by your Manitowoc distributor, or a Contracted Service
Representative must perform the warranty repair.

NOTE: If the dealer you purchased the ice machine from
is not authorized to perform warranty service, contact
your Manitowoc distributor or Manitowoc Ice, Inc. for the
name of the nearest authorized service representative.

SERVICE CALLS

Normal maintenance, adjustments and cleaning as
outlined in this manual are not covered by the warranty.
If you have followed the procedures listed in this manual,
and the ice machine still does not perform properly, call
your authorized service company.

1-2 Part Number 000001770 06/08

Section 1 General Information

RESIDENTIAL WARRANTY COVERAGE
WHAT DOES THIS LIMITED WARRANTY COVER?

Subject to the exclusions and limitations below,
Manitowoc Ice, Inc. (“Manitowoc”) warrants to the
original consumer that any new ice machine
manufactured by Manitowoc (the “Product” ) shall be free
of defects in material or workmanship for the warranty
period outlined below under normal use and
maintenance, and upon proper installation and start-up
in accordance with the instruction manual supplied with
the Product.

HOW LONG DOES THIS LIMITED WARRANTY
LAST?

Ice Machine - Twelve (12) months from the sale date.

WHO IS COVERED BY THIS LIMITED WARRANTY?

This limited warranty only applies to the original
consumer of the Product and is not transferable.

WHAT ARE MANITOWOC ICE’S OBLIGATIONS
UNDER THIS LIMITED WARRANTY?

If a defect arises and Manitowoc receives a valid
warranty claim prior to the expiration of the warranty
period, Manitowoc shall, at its option: (1) repair the
Product at Manitowoc’s cost, including standard straight
time labor charges, (2) replace the Product with one that
is new or at least as functionally equivalent as the
original, or (3) refund the purchase price for the Pr oduct.
Replacement parts are warranted for 90 days or the
balance of the original warranty period, whiche ve r is
longer. The foregoing constitutes Manitowoc’s sole
obligation and the consumer’s exclusive remedy for any
breach of this limited warranty. Manitowoc’s liability
under this limited warranty is limited to the purchase
price of Product. Additional expenses including, without
limitation, service travel time, overtime or premium labor
charges, accessing or removing the Product, or shipping
are the responsibility of the consumer.

HOW TO OBTAIN WARRANTY SERVICE

To obtain warranty service or information rega rdi ng yo ur
Product, please contact us at:

MANITOWOC ICE, INC.

2110 So. 26

P.O. Box 1720,

Manitowoc, WI 54221-1720

Telephone: [phone] Fax: [phone]

www.manitowocice.com

th

St.,

WHAT IS NOT COVERED?

This limited warranty does not cover, and you are solely
responsible for the costs of: (1) periodic or routine
maintenance, (2) repair or replacement of th e Product or
parts due to normal wear and tear, (3) defects or
damage to the Product or parts resulting from misuse,
abuse, neglect, or accidents, (4) defects or damage to
the Product or parts resulting from improper or
unauthorized alterations, modifications, or changes; and
(5) defects or damage to any Product that has not been
installed and/or maintained in accordance with the
instruction manual or technical instructions provided by
Manitowoc. To the extent that warranty exclusions are
not permitted under some state laws, these exclusions
may not apply to you.

except AS STATED IN THE following SENTENCE, THIS
LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE
WARRANTY OF MANITOWOC WITH REGARD TO
THE PRODUCT. ALL implied warrantIES ARE
STRICTLY limited to the duration of THE limited
warranty applicable to the products as STATED ABOVE,
INCLUDING BUT NOT LIMITED TO, ANY WARRANTY
OF MERCHANTABILITY OR OF FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow
limitations on how long an implied warranty lasts, so the
above limitation may not apply to you.

IN NO EVENT SHALL MANITOWOC or any of its
affiliates BE LIABLE TO THE CONSUMER OR ANY
OTHER person FOR ANY INCIDENTAL,
CONSEQUENTIAL OR SPECIAL DAMAGES of any
kind (including, without limitation, loss OF profits,
revenue or business) ARISING FROM OR IN ANY
MANNER CONNECTED WITH THE PRODUCT, ANY
BREACH OF THIS LIMITED WARRANTY, OR ANY
OTHER CAUSE WHATSOEVER, WHETHER BASED
ON CONTRACT, TORT OR ANY OTHER THEORY OF
LIABILITY. Some states do not allow the exclusion or
limitation of incidental o r consequen tial damage s, so the
above limitation or exclusion may not apply to you.

HOW STATE LAW APPLIES

This limited warranty gives you specific legal rights, and
you may also have rights that vary from state to st ate or
from one jurisdiction to another.

REGISTRATION CARD

To secure prompt and continuing warranty service, this
warranty registration card must be completed and sent
to Manitowoc within thirty (30) days from the sale date.
Complete the following registration card and send it to
Manitowoc at the address shown.

Part Number 000001770 06/08 1-3

General Information Section 1

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