Macromedia Connect Entreprise Server - 6.0 Installation Manual
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© 2006 Adobe Systems Incorporated. All rights reserved.
Adobe® Connect™ Enterprise Server 6 Installation and Configuration Guide for Windows® and Macintosh
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Contents
Chapter 1: Before you begin
About the documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2: Preparing for installation and configuration
Installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Supported configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Preparing to upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Preparing to install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 3: Installing and upgrading Connect Enterprise
Installing Connect Enterprise Server 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing Connect Edge Server 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 4: Deploying and configuring Connect Enterprise
Deploying Connect Enterprise Server 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Deploying Connect Edge Server 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Integrating Connect Enterprise with a directory service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configuring shared storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
iii
Chapter 5: Configuring advanced features
Single sign-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Public key infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Hosting Acrobat Connect Add-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Custom whiteboard stamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Chapter 6: Verifying your installation
Installation verification tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Chapter 7: Securing Connect Enterprise
Securing the infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Securing Connect Enterprise Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Security tips and resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Chapter 1: Before you begin
This chapter provides information about the documentation, what’s new in Adobe® Connect™ Enterprise Server 6,
and where you can get additional information and support.
About the documentation
Audience
This guide is intended for IT professionals who are installing and configuring an Adobe Connect Enterprise system
for their organization.
What’s new
The following features are new in Adobe Connect Enterprise 6 and Adobe Connect Edge Server 6.
Shared storage Configure Connect Enterprise to share content storage across multiple Network Attached Storage
(NAS) and Storage Area Network (SAN) devices. As an organization’s user base and content grows, use shared
content storage to scale and maintain your Connect Enterprise system.
1
You can choose to mirror content on Connect Enterprise Server or to store all content on the external devices and
cache active content on the server. Content is purged from the server when it’s no longer in use. For more information, see “Configuring shared storage” on page 36.
Public key infrastructure Adobe® Acrobat® Connect™ Add-in supports client certificates. This support allows you to
implement a public key infrastructure (PKI) to heighten security for your network. For more information, see
“Public key infrastructure” on page 43.
LDAP query paging Specify a page size for Lightweight Directory Access Protocol (LDAP) query results so you can
import all the users in your directory. For more information, see “Integrating Connect Enterprise with an LDAP
directory” on page 29.
Secure LDAP Synchronize Connect Enterprise 6 with an LDAP directory server over the secure Lightweight
Directory Access Protocol (LDAPS) protocol. For more information, see “Configure LDAPS” on page 35.
Edge Server clustering Deploy Adobe Connect Edge Server in a cluster to provide increased scalability and system
redundancy. Edge servers consolidate streams, cache content, and provide greater control over the flow of information. For more information, see “Choosing to deploy edge servers” on page 15.
64-bit operating system support Connect Enterprise 6 adds support for Windows Server® 2003 x64.
Native SSL support In previous releases, secure connections to Adobe® Breeze® were tunneled. Native Secure
Sockets Layer (SSL) support improves network performance and decreases connection latency. For more information, see www.adobe.com/go/connect_ssl_en.
Custom Whiteboard stamps You can create your own custom stamps to include with the Whiteboard drawing tools
in Adobe Acrobat Connect Professional. For more information, see “Custom whiteboard stamps” on page 48.
Host Adobe Acrobat Connect Add-in Acrobat Connect Add-in downloads seamlessly from Adobe servers when it’s
required by a client in a meeting. However, if your organization’s security policy forbids external downloads, you can
host the Acrobat Connect Add-in on your own servers. For more information, see “Hosting Acrobat Connect
Add-in” on page 46.
ADOBE CONNECT ENTERPRISE SERVER 6
Installation and Configuration Guide
How to use this book
This book is divided into the following six chapters:
“Before you begin” A list of what’s new, web resources, and how to contact Adobe Technical Support.
“Preparing for installation and configuration” System requirements, a technical overview of Connect Enterprise,
and information to help you integrate Connect Enterprise with your organization’s existing resources. If you understand the components and optional features of Connect Enterprise, you may want to skip all but the system requirements in this chapter and go to the installation instructions.
“Installing and upgrading Connect Enterprise” Installation instructions for both Connect Enterprise Server and
Connect Edge Server.
“Deploying and configuring Connect Enterprise” Steps for deploying Connect Enterprise Server and Connect Edge
Server, for configuring optional features such as external content storage, and for integrating Connect Enterprise
with a directory service.
“Configuring advanced features” Steps for hosting the Acrobat Connect Add-in on your own server, implementing
a PKI, configuring single sign-on, and creating custom whiteboard stamps.
“Verifying your installation” Steps for verifying that all the components of your system are operational.
“Securing Connect Enterprise” Information for securing your network, database, and Connect Enterprise Server.
2
Resources
Adobe.com
These resources are available on the Adobe website (www.adobe.com):
Adobe Design Center Offers articles, tips, and tutorials in various formats, including video, Adobe PDF, and HTML.
The content is authored by industry experts, designers, and Adobe publishing partners, and new content is added
monthly. You’ll also find Adobe® Studio® Exchange, where users download and share thousands of free actions,
plug-ins, and other content. Adobe Design Center is available in English, French, German, and Japanese.
Adobe Developer Center Provides information for advanced users, including software and plug-in developers.
You’ll find tutorials, SDKs, scripting guides, and sample code, in addition to forums, RSS feeds, online seminars, and
other technical resources.
Support Home Contains information about free and paid technical support options. Top issues are listed by product
on the Adobe U.S. and Adobe Japan websites. Follow the Training link for access to Adobe Press books; online, video,
and instructor-led training resources; Adobe software certification programs; and more.
Downloads Provides free updates, tryouts, and other useful software. In addition, the Plugins section of the Adobe
Store provides access to thousands of plug-ins from third-party developers, helping you to automate tasks, customize
workflows, create specialized professional effects, and more.
Communities Features forums, blogs, and other avenues for users to share technologies, tools, and information; ask
questions; and find out how others are getting the most out of their software. User-to-user forums are available in
English, French, German, and Japanese; blogs are posted in a wide range of languages.
Contacting Technical Support
If you encounter unexpected results after you install Connect Enterprise Server or Connect Edge Server either on a
single server or on a cluster of servers, or for help configuring the server, contact Adobe Technical Support at
www.adobe.com/go/connect_licensed_programs_en.
Chapter 2: Preparing for installation and configuration
Review the installation requirements, supported configurations, and technical overview as you prepare to design and
install a Connect Enterprise system. If you are upgrading to Adobe Connect Enterprise Server 6, follow the instruc
tions for backing up files and migrating to a more advanced system.
Installation requirements
Hardware requirements for Connect Enterprise Server
Component Requirement
Server processor Dual Xeon, 3 GHz processor or faster (recommended)
Pentium 4, 2 GHz (minimum)
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Memory 4 GB RAM (recommended)
Hard drive 100+ GB recommended
Breakdown:
1 GB for installation
10 GB per 100 presentations
80 GB minimum of disk space for content storage (disk space requirements
increase as more content is stored)
Network connection 100 MBit (minimum)
Drive CD-ROM or DVD-ROM
Other To enable SSL, you can use an SSL hardware accelerator or native (soft-
ware) SSL. For more information, see
www.adobe.com/go/connect_ssl_en.
To load balance a cluster, you need load balancing hardware such as BIGIP from F5 or Network Load Balancing (NLB) software from Microsoft.
Connect Enterprise Server requires a dedicated server.
The computer hosting Connect Enterprise Server and the computer
hosting SQL Server must be synchronized to the same time source. See the
Microsoft articles “How to configure an authoritative time server in
Windows 2000” and “How to configure an authoritative time server in
Windows Server 2003”.
For updated Connect Enterprise Server system requirements and recommendations, see
www.adobe.com/go/connect_sysreqs_en.
Software requirements for Connect Enterprise Server
Component Requirement
Operating system Microsoft Windows Server 2000, or Microsoft Windows Server 2003
ADOBE CONNECT ENTERPRISE SERVER 6
Installation and Configuration Guide
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Databases SQL Server 2000 SP4 (English version), or SQL Server 2005 SP1 (English
SMTP e-mail server The SMTP server can be on the same computer or can be relayed to
File system New Technology File System (NTFS)
Web server Connect Enterprise Server has its own web server; no other web servers
Other Real-time virus checking cannot be installed on the server.
version), or MSDE embedded database engine (included with Connect
Enterprise Server)
another computer such as a UNIX® sendmail server or a Microsoft
Exchange Server. It is used to send e-mail notifications. An SMTP server is
not required, but a System e-mail address and a Support e-mail address are
required.
(such as Apache) can be used with Connect. Adobe recommends that you
disable the default IIS web server service because Connect uses the IIS
port.
See also
“Choosing a database” on page 14
User requirements for Connect Enterprise Server
For Adobe Connect Enterprise Server 6 user requirements, see www.adobe.com/go/connect_sysreqs_en.
Port requirements for Connect Enterprise Server
This table describes ports on which users must be able to establish TCP connections.
Note: RTMP (Real-Time Messaging Protocol) is an Adobe protocol.
Number Bind Address Access Protocol
80 */Any Adaptor Public HTTP, RTMP
443 */Any Adaptor Public HTTPS, RTMPS
1935 */Any Adaptor Public RTMP
This table describes the ports open inside a cluster. Each Connect Enterprise server in a cluster must be able to
establish TCP connections to all other servers in the cluster on these ports.
Note: These ports should not be open to the public, even if you are not using a cluster.
Number Source Port Bind Address Access Protocol
8506 Any */Any Adaptor Private RTMP
8507 Any */Any Adaptor Private HTTP
Each Connect Enterprise server in a cluster must be able to establish a TCP connection to the database server on the
following port:
ADOBE CONNECT ENTERPRISE SERVER 6
Installation and Configuration Guide
Number Source Port Access Protocol
1433 Any Private TSQL
This table describes server ports that Connect Enterprise uses to communicate internally. These ports must not be
in use on a server hosting Connect Enterprise or Connect Enterprise may fail to start.
Number Bind Address Access Protocol
1111 127.0.0.1 Internal RTMP
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1434 127.0.0.1
This port is active only when you
are using the embedded database.
2909 127.0.0.1 Internal RMI
8510 127.0.0.1 Internal HTTP
Internal TSQL
Hardware requirements for Connect Edge Server
For Adobe Connect Edge Server 6 system requirements, see www.adobe.com/go/connect_sysreqs_en.
Supported configurations
Supported server-database configurations
Connect Enterprise Server uses a database to store information about users and content. The following are the
supported Connect Enterprise Server and database configurations:
Single server with embedded database engine Install Connect Enterprise Server on a single computer and install
the embedded database engine (included on the Connect Enterprise Server installer) on the same computer.
Single server with SQL Server database Install Connect Enterprise Server on a single computer and install either
SQL Server 2000 or SQL Server 2005 on the same computer.
Single server with external SQL Server database Install Connect Enterprise Server on a single computer and install
either SQL Server 2000 or SQL Server 2005 on another computer.
Single server with multiple external SQL Server databases Install Connect Enterprise Server on a single computer
and install either SQL Server 2000 or SQL Server 2005 on multiple computers (also called a cluster) external to
Connect Enterprise Server.
Multiple servers with external SQL Server database Install Connect Enterprise Server on multiple servers (also
called a cluster) and install either SQL Server 2000 or SQL Server 2005 on another computer.
Multiple servers with multiple external SQL Server databases Install Connect Enterprise Server on multiple servers
(also called a cluster) and install either SQL Server 2000 or SQL Server 2005 in a separate cluster.
Note: Microsoft SQL Server is not included with Connect Enterprise Server 6 and must be purchased separately.
ADOBE CONNECT ENTERPRISE SERVER 6
Installation and Configuration Guide
See also
“Preparing to install” on page 10
“Installing Connect Enterprise Server 6” on page 17
Supported LDAP directory servers
You can import directory information into Connect Enterprise from your organization’s LDAP directory server. The
following LDAP directory servers are supported for integrating with Connect Enterprise:
• Active Directory Application Mode SP1 (ADAM)
• Active Directory (Windows Server 2000 and Windows Server 2003)
• IBM® 5.2
• Novell eDirectory 8.7.3 for Win32
• OpenLDAP 2.3.19
• Sun™ Directory Server 5.2 for Win32
• Netscape 6.02 for Win32
6
See also
“Integrating Connect Enterprise with a directory service” on page 27
Supported single sign-on solutions
You can configure your Connect Enterprise system to work with single sign-on authentication. Single sign-on lets
users who are logged in to your organization’s network use other resources, including Connect Enterprise, without
logging in again. Connect Enterprise supports the following single sign-on solutions:
• HTTP header authentication
• Windows NT Lan Manager (NTLM) authentication
See also
“Single sign-on” on page 39
Supported content storage devices
You can configure your Connect Enterprise system to store content on Network Attached Storage (NAS) and Storage
Area Network (SAN) devices. For a list of supported NAS and SAN devices, see
www.adobe.com/go/connect_sysreqs_en.
See also
“Configuring shared storage” on page 36
ADOBE CONNECT ENTERPRISE SERVER 6
Installation and Configuration Guide
Preparing to upgrade
Upgrade paths
The Connect Enterprise Server installer and Application Management Console provide graphical user interfaces that
guide you through the upgrade. The following upgrade paths are supported:
5.1 to 6.0 Run the Adobe Connect Enterprise 6.0 installer.
5.0 to 6.0 Run the Adobe Connect Enterprise 6.0 installer.
4.1 to 6.0 Run the Adobe Connect Enterprise 6.0 installer and follow the instructions for the 4.1 upgrade path.
3.0.7 to 6.0 See the Upgrade Documentation section on the Connect Enterprise Licensed Support Center
(www.adobe.com/go/connect_licensed_support_en) to upgrade to 4.1, then follow the 4.1 to 6.0 upgrade path.
For more information about upgrading, contact Adobe Support:
www.adobe.com/go/connect_licensed_programs_en.
Upgrading from Breeze to Connect Enterprise
Follow this workflow to upgrade Adobe Breeze to Connect Enterprise Server 6.
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1. Test the upgrade in a non-production environment.
It’s a good idea to take a snapshot of your current production environment and test the upgrade in a non-production
environment before you upgrade your production environment. Once you’ve successfully upgraded in a test
environment, proceed to step
2. Inform users about the upgrade.
See “Informing users about the upgrade” on page 8.
3. Stop Connect Enterprise Server and back up files.
See “Back up files” on page 8.
4. Back up the database.
See “Back up the database” on page 8.
5. Run Adobe Connect Enterprise Server 6 installer.
See “Installing Connect Enterprise Server 6” on page 17.
6. Configure Connect Enterprise Server.
See “Configuring Connect Enterprise Server with the Application Management Console wizard” on page 18.
7. Verify the installation.
See “Verifying your installation” on page 49.
2.
Upgrading from the embedded database to SQL Server
Follow this workflow to upgrade from using the embedded database to using SQL Server on a different computer.
ADOBE CONNECT ENTERPRISE SERVER 6
Installation and Configuration Guide
1. Install SQL Server.
Follow the instructions provided by Microsoft to install SQL server.
2. Back up the embedded database.
See “Back up the database” on page 8.
3. Copy the .bak file from the Breeze server to the server hosting SQL Server.
When you back up the embedded database, a file is created called breeze.bak (where breeze is the name of the
database).
4. Restore the database on the server hosting SQL Server.
For more information about restoring SQL Server, see Microsoft TechNet.
5. Enter the SQL Server database information in the Application Management Console.
Choose Start > All Programs > Adobe Connect Enterprise Server > Configure Adobe Connect Enterprise Server.
Informing users about the upgrade
As with any software upgrade—especially one that affects a workgroup—communication and planning are
important. Before you begin upgrading or adding modules to your Connect Enterprise Server installation, Adobe
suggests that you do the following:
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• Allocate enough time to ensure a successful upgrade. The upgrade should fit into your normal maintenance
period.
• Let users know in advance that they won’t be able to use Connect Enterprise during the upgrade.
• Let users know what types of changes they can expect (such as new features or improved performance) after the
upgrade.
See also
“What’s new” on page 1
Back up files
1 To stop all Breeze server services, select Start > All Programs > Macromedia > Macromedia Breeze > Stop Breeze
Server.
2 Make a backup copy of the content directory.
The default location is c:\breeze\content.
3 Make a backup copy of the custom.ini file.
The default location is c:\breeze\.
Back up the database
You must back up the database (either the embedded database engine or SQL Server 2000) that Connect Enterprise
Server uses before you upgrade.
To back up the embedded database engine, use the Command Prompt window; the embedded database engine
doesn’t have a graphical user interface.
ADOBE CONNECT ENTERPRISE SERVER 6
Installation and Configuration Guide
Note: You can configure SQL Server Enterprise Manager to back up the embedded database engine. See the following
Adobe TechNote: www.adobe.com/go/79895439.
To back up SQL Server 2000, use SQL Server Enterprise Manager.
Important: Do not uninstall the database.
Back up the SQL Server database
If you are using Microsoft SQL Server 2000, you can use SQL Server Enterprise Manager to back up your database.
Important: Do not uninstall the database.
1 In Windows, select Start > All Programs > Microsoft SQL Server > Enterprise Manager.
2 In the Tree pane of the Enterprise Manager window, select the database (named “breeze,” by default).
3 Select Tools > Backup Database.
Note: For complete instructions for SQL Server database backup and recovery, see the Microsoft Support site.
Back up the embedded database
If you are using the embedded database, use the following procedure to create a backup of the database.
Important: Do not uninstall the database.
9
1 Log on to the server hosting Connect Enterprise Server.
2 Create a folder to store the database backup files.
This example uses the folder c:\Connect_Database.
3 From your Windows desktop, select Start > Run.
4 In the Run dialog box, type cmd in the Open box.
5 At the prompt, change to the directory where you installed the database. By default, the directory is MSSQL\binn.
6 At the MSSQL\Binn prompt, type osql -E -Q “BACKUP DATABASE breeze TO DISK =
'c:\Connect_Database\breeze.bak'” and press Enter.
A message indicates whether the backup was successful.
When you use the -E command, you enter SQL in “sa” mode.
To access help information for database commands, type osql ? at the DOS prompt and press Enter.
7 At the prompt, type quit and press Enter.
8 To verify that the backup was successful, confirm that the breeze.bak file exists in the c:\Connect_Database
directory.
9 To restart your database, from your Windows desktop, select Start > Control Panel > Administrative Tools >
Services. In the Services window, right-click MSSQLSERVER and select Start from the context menu.
For more information on backing up the embedded database engine, see the Microsoft article “How to back up a
Microsoft Data Engine database by using Transact-SQL”.
ADOBE CONNECT ENTERPRISE SERVER 6
Installation and Configuration Guide
Preparing to install
Connect Enterprise Server technical overview
A Connect Enterprise Server installation consists of several components: Connect Enterprise Server, Macromedia®
Flash® Media Server from Adobe, and a database.
Connect Enterprise Server is a built on J2EE using components of Macromedia® JRun™ from Adobe. Also called the
application server, it manages users, groups, on-demand content, and client sessions. Some of the application server’s
duties include access control, security, quotas, licensing, and auditing and management functions such as clustering,
failover, and replication. It also transcodes media, including converting Microsoft PowerPoint and audio to Flash.
The application server handles meeting requests and content transfer requests (slides, HTTP pages, SWF files, and
files in the File Share pod) over an HTTP or HTTPS connection.
Note: The application server includes a web server and is sometimes referred to as the “web/application server”.
Flash Media Server, also called the meeting server, is installed with Connect Enterprise Server to handle real-time
audio and video streaming, data synchronization, and rich-media content delivery, including Acrobat Connect
Professional interactions. Some Flash Media Server tasks include meeting recording and playback, timing the
synchronization of audio and video, and transcoding—converting and packaging data for real-time screen sharing
and interaction. Flash Media Server also reduces server load and latency by caching frequently accessed web pages,
streams, and shared data. Flash Media Server streams audio, video, and accompanying meeting data over Adobe’s
high-performance Real-Time Messaging Protocol (RTMP or RTMPS).
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Connect Enterprise Server requires a database for persistent storage of transactional and application metadata,
including user, group, content, and reporting information. You can use the embedded database engine (MSDE)
included in the Connect Enterprise Server installer, or you can install the full version of Microsoft SQL Server
or 2005. (The embedded database engine is included in the Connect Enterprise Server installation; Microsoft SQL
Server is not.)
2000
ADOBE CONNECT ENTERPRISE SERVER 6
Installation and Configuration Guide
Data flow
The following diagram illustrates how data flows between a client application and Connect Enterprise Server.
`
CLIENT APPLICATION CONNECT ENTERPRISE
Web browser
Flash Player
1
HTTP:80
HTTPS:443
A
RTMPS:443
C
RTMP:1935
3
3a 4a
RTMPT:80
Certicate
2
Web
Services
B
API
Authority
D
4
Web/application
server
Flash Media Server
11
SQL database
The data can flow over an unencrypted connection or an encrypted connection.
Unencrypted connection
Unencrypted connections are made over HTTP and RTMP and follow the paths described in the table. The numbers
in the table correspond to the numbers in the data flow diagram.
Number Description
1 The client web browser requests a meeting or content URL over HTTP:80.
2 The web server responds and transfers the content or provides the client with information
to connect to the meeting.
3 The client Flash Player requests a connection to the meeting over RTMP:1935.
3a The client Flash Player requests a connection to the meeting but can only connect over
RTMP:80.
4 Flash Media Server responds and opens a persistent connection for Acrobat Connect
streaming traffic.
4a Flash Media Server responds and opens a tunneled connection for Acrobat Connect
streaming traffic.
Encrypted connection
Encrypted connections are made over HTTPS and RTMPS and follow the paths described in the table. The letters
in the table correspond to the letters in the data flow diagram.
Letter Description
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A The client web browser requests a meeting or content URL over a secure connection on
B The web server responds and transfers the content over a secure connection or provides
C The client Flash Player requests a secure connection to Flash Media Server over
D Flash Media Server responds and opens a secure, persistent connection for Acrobat
HTTPS:443.
the client with information to connect to the meeting securely.
RTMPS:443.
Connect streaming traffic.
Installation workflow
The following steps help you design, install, and configure a Connect Enterprise system. Some steps require you to
make a decision, and other steps require you to complete a task. Each step refers you to background information
about the decision or task.
1. Choose which database to use.
For more information, see “Choosing a database” on page 14.
2. Install Connect Enterprise Server on a single server.
For more information, see “Installing Connect Enterprise Server 6” on page 17. If you chose the embedded database
engine in step 1, install it too. The embedded database engine is part of the Connect Enterprise Server installer.
3. If you chose SQL Server in step 1, install it.
For more information, see the SQL Server documentation.
4. Deploy Connect Enterprise Server.
For more information, see “Deploying Connect Enterprise Server 6” on page 24.
5. Verify that Connect Enterprise Server is installed correctly.
For more information, see “Installation verification tasks” on page 49.
6. (Optional) Integrate Connect Enterprise with your infrastructure.
There are many possibilities for integrating Connect Enterprise into your organization’s existing infrastructure. It’s a
good idea to verify that Connect Enterprise Server is functional after configuring each of these features.
Directory service integration Integrate Connect Enterprise with your organization’s LDAP directory server so you
don’t need to manage multiple user directories. See “Integrating Connect Enterprise with a directory service” on
page 27.
Configure a secure socket layer Conduct all Connect Enterprise communication securely. See
www.adobe.com/go/connect_ssl_en.
Store content on NAS/SAN devices Use network devices to share content storage duties. See “Configuring shared
storage” on page 36.
Configure single sign-on authentication If you’ve integrated Connect Enterprise with an LDAP directory server,
allow users to access Connect Enterprise resources without logging in. See “Single sign-on” on page 39.
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Configure a public key infrastructure If you’ve integrated Connect Enterprise with an LDAP directory server, add a
security layer by requiring client certificates. See “Public key infrastructure” on page 43.
Host Acrobat Connect Add-in Users can download Acrobat Connect Add-in easily from Adobe servers. However, if
your organization’s security policy doesn’t allow external downloads, host the add-in on your own server and still
retain a great user experience. See “Hosting Acrobat Connect Add-in” on page 46.
7. (Optional) Choose whether to install Connect Enterprise Server in a cluster.
For more information, see “Choosing to deploy Connect Enterprise in a cluster” on page 13 and “Deploy Connect
Enterprise Server in a cluster” on page 24.
8. (Optional) Choose whether to install edge servers.
For more information, see “Choosing to deploy edge servers” on page 15 and “Deploy Connect Edge Server” on
page 26.
Choosing to deploy Connect Enterprise in a cluster
It is possible to install all Connect Enterprise Server components, including the database, on a single server, but this
system design is best used for testing, not production.
A group of connected servers, each doing an identical job, is usually called a cluster. In a Connect Enterprise Server
cluster, you install an identical copy of Connect Enterprise Server on each server in the cluster.
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All computers in a cluster have copies of the same contents. If one computer in the cluster fails, another computer in
the cluster can take over and host the same meeting. You must use third-party hardware or software to provide load
balancing for the cluster. Often, load balancing hardware can also function as an SSL accelerator.
Note: In the Application Management Console you can configure shared storage so that content is stored on external
devices and cached on Connect Enterprise Server.
Reliable networked systems are designed with redundant components; if one component fails, another identical
(redundant) component can take over the same job. When a component fails and its counterpart takes over, failover
has occurred.
Ideally, every component in a system should be redundant, not just Connect Enterprise Server. For example, you
could use multiple hardware load balancing devices (such as BIG-IP by F5 Networks), a cluster of servers hosting
Connect Enterprise Server, and SQL Server databases on multiple external computers. Build your system with as
many redundancies as possible and add to your system over time.
` ` `
Connect
Enterprise clients
Connect
Enterprise clients
Connect
Enterprise clients
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Router Hardware load
Connect
Enterprise Sever cluster
Microsoft Network
Load Balancing software
SQL Server cluster
ABC
Connect
Enterprise Sever cluster
SQL Server cluster
balancing devices
Connect
Enterprise Sever cluster
SQL Server cluster
Three clustering options
A. A cluster with Network Load Balancing software and two external databases B. BIG-IP hardware load balancing devices, cluster, and two
external databases C. Two BIG-IP load balancing devices, cluster, and two external databases
See also
“Deploy Connect Enterprise Server in a cluster” on page 24
“Configuring shared storage” on page 36
Choosing a database
Connect Enterprise Server uses a database to store information about users, content, courses, meetings, and reports.
You can use the embedded database engine (included with the installer), or you can install Microsoft SQL Server
2000 or 2005 (which must be purchased separately).
Embedded database
Consider using this database engine for testing and development. It uses the same data structures as SQL Server, but
it isn’t as robust.
The embedded database engine has the following limitations:
• Because of licensing restrictions, you must install the embedded database engine on the same computer as
Connect Enterprise Server. The computer must be a single-processor computer.
• 2 GB is the maximum size of the database.
• The embedded database engine has a command-line interface, rather than a graphical user interface.
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For more information about the embedded database engine (MSDE), see the Microsoft article “MSDE security and
authentication.”
Microsoft SQL Server
You can install SQL Server on the same computer as Connect Enterprise Server or on a different computer. If you
install them on different computers, synchronize the computers to the same time source. For more information, see
the following TechNote:
www.adobe.com/go/2e86ea67.
It’s a good idea to use the Microsoft SQL Server 2000 or 2005 engine in production environments because
Server is a scalable database management system (DBMS) designed to support a large number of concurrent
SQL
users. SQL Server also provides graphical user interfaces for managing and querying the database.
Install SQL Server in mixed login mode so that you can use SQL authentication. Set the database to case insensitive
and, if you’re using SQL Server
2000, apply Service Pack 4.
You must use SQL Server in the following deployment scenarios:
• You want to install the database on a computer that doesn’t have Connect Enterprise Server installed.
• Connect Enterprise Server is deployed in a cluster.
• Connect Enterprise Server is installed on multiprocessor computers with Hyper-Threading.
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See also
“Supported server-database configurations” on page 5
“Installing Connect Enterprise Server 6” on page 17
Choosing to deploy edge servers
When there are edge servers on an organization’s network, clients connect to Connect Edge Server and Connect Edge
Server connects to Connect Enterprise Server. This connection occurs transparently—to users, it appears that they
are connected directly to the server hosting the meeting.
Note: When edge servers are used, the server on which Connect Enterprise Server is installed is called the “origin” server.
Edge servers provide the following benefits:
Decreased network latency Edge servers cache on-demand content (such as recorded meetings and presentations)
and split live streams, resulting in less traffic to the origin. Edge servers place resources closer to clients.
Security Edge servers are an additional layer between the client Internet connection and the origin.
If your license permits it, you can install and configure a cluster of edge servers. Deploying edge servers in a cluster
has the following benefits:
Failover When an edge server fails, clients are routed to another edge server.
Large events If you require more than 500 simultaneous connections to the same meeting, a single edge server will
run out of sockets. A cluster allows more connections to the same meeting.
Load balancing If you require more than 100 simultaneous meetings, a single edge server may run out of memory.
Edge servers can be clustered behind a load balancer.
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How edge servers work
Edge servers authenticate users and authorize their requests for web services such as Acrobat Connect Professional
rather than forwarding every request to the origin server and consuming its resources for these tasks. If the requested
data is found in the edge server’s cache, it returns the data to the requesting client without calling Connect Enterprise
Server.
If the requested data is not found in the edge server’s cache, the edge server forwards the client’s request to the origin
server, where the user is authenticated and the request for services is authorized. The origin server returns the results
to the requesting edge server, and the edge server delivers the results to the requesting client. The edge server also
stores this information in its cache, where other authenticated users can access it.
Sample edge server deployment
Consider the following sample edge server deployment:
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Meeting X
BOSTON
Meeting X
SAN FRANCISCO
Connect
Edge Server
Connect
Edge Server
Meeting X
CHICAGO
Connect
origin server
Clients on-site in Chicago use the origin located in a data center in Chicago. The edge servers in Boston and San
Francisco aggregate local client requests and forward them to the origin. The edge servers receive the responses from
the origin in Chicago and transmit them to clients in their zones.
See also
“Installing Connect Edge Server 6” on page 21
“Deploying Connect Edge Server 6” on page 25
Chapter 3: Installing and upgrading Connect Enterprise
To install and configure Adobe Connect Enterprise Server and Connect Edge Server, you will interact with a series
of installer and Application Manager Console screens. Have this guide open to this chapter as you proceed.
Installing Connect Enterprise Server 6
Before installing Connect Enterprise Server
Before you begin the installation process, check that all the requirements listed in “Installation requirements” on
page 3 are satisfied. To install Connect Enterprise Server, you need a license number. You should have received an
e-mail from Adobe with a link to a web site that provides the license number.
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Install Connect Enterprise Server
1 Close all applications.
2 Insert the installation CD into the CD-ROM drive. On the splash screen click the Adobe Connect Enterprise
Server 6 Install button.
If the installer does not start automatically, double-click the setup.exe file in the installation CD’s root folder.
3 Select a language from the Select Setup Language dialog box. Click OK to continue.
4 On the Setup screen click Next to continue.
5 On the License Agreement screen read the agreement, select I Accept The Agreement, and click Next.
6 Do one of the following:
• Click Next to accept the default installation location (c:\breeze), or click Browse to select a different location, and
then click Next.
• If Connect Enterprise Server is already installed on this computer, the Update Existing Connect Enterprise Server
Install screen appears. Select the check box to confirm you’ve backed up your database and the Connect Enterprise
Server root directory. Click Next.
7 On the Company Information screen enter your serial number and click Next.
8 Do one of the following:
• If the embedded database engine screen appears, choose whether you want to install it. If you want to install it in
the default location (c:\MSSQL), click Next. If you don’t want to install it to the default location, click Browse to
select a different location, and then click Next. If you don’t want to install the embedded database engine (because
you’re planning to use Microsoft SQL Server), select Do Not Install and click Next.
• If the installer detects that the embedded database engine or Microsoft SQL Server is already installed on this
computer, a dialog box appears to tell you that the embedded database engine will not be installed. If the
embedded database engine is already installed, the location cannot be changed. Click Next.
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