Macromedia Connect Entreprise Server - 6.0 Administrator's Guide

ADOBE®CONNECT™ENTERPRISE

SERVER ADMINISTRATOR’S GUIDE

Adobe® Connect™ Enterprise Server Administrator’s Guide for Windows®

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Contents

Chapter 1: Getting started

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What’s new . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Chapter 2: Administrator basics

Administrating Connect Enterprise Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Communicating with the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Chapter 3: Viewing and managing log files

Managing log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Log file format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 4: Generating custom reports

About reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Database views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

iii

Chapter 5: Maintaining a Connect Enterprise system

Maintaining disk space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Backing up data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Maintaining Adobe Connect Edge Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Chapter 1: Getting started

Before you begin working with your software, take a few moments to read an overview of the many resources available to users. You have access to user communities, tutorials, RSS feeds, and much more.

Resources

Adobe Developer Center

Adobe Developer Center provides samples, tutorials, articles, and community resources for developers who build rich Internet applications, websites, mobile content, and other projects using Adobe products. The Developer Center also contains resources for developers who develop plug-ins for Adobe products.

In addition to sample code and tutorials, you'll find RSS feeds, online seminars, SDKs, scripting guides, and other technical resources.

Visit Adobe Developer Center at www.adobe.com/go/developer.

Customer support

Visit the Connect Enterprise Server support website, at www.adobe.com/go/connect_licensed_programs_en, to find troubleshooting information for your product and to learn about free and paid technical support options. Follow the Train ing lin k for a cce ss t o Adob e Press boo ks, a va rie ty of tr ain ing re sou rces, Ado be s oft war e certif ication prog ram s, and more.

Downloads

Visit www.adobe.com/go/downloads to find free updates, tryouts, and other useful software. In addition, the Adobe Store (at www.adobe.com/go/store) provides access to thousands of plug-ins from third-party developers, helping you to automate tasks, customize workflows, create specialized professional effects, and more.

Adobe Labs

Adobe Labs gives you the opportunity to experience and evaluate new and emerging technologies and products from Adobe.

At Adobe Labs, you have access to resources such as these:

• Prerelease software and technologies

• Code samples and best practices to accelerate your learning

• Early versions of product and technical documentation

• Forums, wiki-based content, and other collaborative resources to help you interact with like-minded developers

Adobe Labs fosters a collaborative software development process. In this environment, customers quickly become productive with new products and technologies. Adobe Labs is also a forum for early feedback, which the Adobe development teams use to create software that meets the needs and expectations of the community.

Visit Adobe Labs at www.adobe.com/go/labs.

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User communities

User communities feature forums, blogs, and other avenues for users to share technologies, tools, and information. Users can ask questions and find out how others are getting the most out of their software. User-to-user forums are available in English, French, German, and Japanese; blogs are posted in a wide range of languages.

To participate in forums or blogs, visit www.adobe.com/communities.

What’s new

New features

The following new features in Adobe Connect Enterprise Server 6 affect administrators:

Logging framework Two new log files, access.log and error.log, contain information about access and system errors.

The log files follow W3C formatting and can be read by any text editor. For more information, see Viewing and

managing log files.

Shared storage Content can be stored on one or more dedicated network-attached storage and storage area network

(NAS or SAN) shared storage devices. For more information, see Maintaining disk space.

Custom fields in user reports You can include up to eight custom fields for individual users in the user reports that

you can output from Adobe® Acrobat® Connect™ Enterprise Manager. This feature lets you track information about users that is important to your organization. For more information, see the Adobe Connect Enterprise User Guide. Enterprise Server documentation is available online at www.adobe.com/go/connect_documentation_en.

Turning Adobe Connect Events 6 guests into users If you invite guests to Adobe Connect Events, you can easily turn

those guests into full users. When guests are full users, they can have custom field values in reports and they can access administration pages. For more information, see the Adobe Connect Enterprise User Guide. Enterprise Server documentation is available online at www.adobe.com/go/connect_documentation_en.

LDAP query paging Specify a page size for Lightweight Directory Access Protocol (LDAP) query results so you can

import all the users in your directory. For more information, see the Adobe Connect Enterprise Installation and Configuration Guide. Enterprise Server documentation is available online at

www.adobe.com/go/connect_documentation_en.

Secure LDAP Synchronize Enterprise Server with an LDAP directory server over the secure Lightweight Directory

Access Protocol (LDAPS) protocol. For more information, see the Adobe Connect Enterprise Installation and Configuration Guide. Enterprise Server documentation is available online at

www.adobe.com/go/connect_documentation_en.

Chapter 2: Administrator basics

Before you begin, review the roles and tasks of a Connect Enterprise Server administrator and learn how to connect to the server.

Administrating Connect Enterprise Server

Administrator roles

A Connect Enterprise administrator might be responsible for administering the Adobe Connect Enterprise system, an Adobe Connect Enterprise account, or both.

A system administrator must have access to the computer or computers on which Connect Enterprise is installed. The system administrator monitors and troubleshoots Connect Enterprise, and might install and deploy the system. A system administrator can run custom reports on the Connect Enterprise database.

An account administrator uses Enterprise Manager to manage accounts, users, and groups, customize the look and feel of the account, and run built-in reports on the Connect Enterprise database.

Administrator tasks

Currently, not all administrator tasks are documented in the Adobe Connect Enterprise Server Administrator’s Guide so some of the following tasks include links to other documents.

Install and deploy Adobe Connect Enterprise Server For information about installing and deploying Enterprise

Server and Adobe® Connect™ Edge Server 6, see the Adobe Connect Enterprise Server 6 Installation and Configuration Guide. Enterprise Server documentation is available online at www.adobe.com/go/connect_documentation_en.

Create and manage accounts, users, and groups For information about creating accounts, users, and groups, see

“Managing the Adobe Connect Enterprise Account” in the Adobe Connect Enterprise User Guide. Enterprise Server documentation is available online at www.adobe.com/go/connect_documentation_en.

Customize the look and feel of the account For information about customizing an account’s appearance, see

“Managing the Adobe Connect Enterprise Account” in the Adobe Connect Enterprise User Guide. Enterprise Server documentation is available online at www.adobe.com/go/connect_documentation_en.

Monitor and maintain Connect Enterprise Server The administrator must monitor and maintain the system’s

performance, availability, and data. See Maintaining a Connect Enterprise system.

Run reports Design and run custom reports from the Connect Enterprise Server database to find and analyze data

about meetings, presentations, and courses. See Generating custom reports.

Troubleshoot issues Administrators can use log files to troubleshoot system and access errors. Log files contain

information about the type of event that generated an error, the location and severity of the error, the date and time of the error, and other data. See Viewing and managing log files.

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Communicating with the server

Configure the server

Application Management Console is a web interface that lets you configure the server.

When you install Connect Enterprise Server, the Application Management Console wizard opens and guides you through a basic configuration. The last step of the wizard lets you create an account administrator to perform administrative duties in Connect Enterprise Manager. That account administrator can log in to Enterprise Manager to create more account administrators.

You can also start Application Management Console manually.

❖ Choose Start > All Programs > Adobe Connect Enterprise Server > Configure Adobe Connect Enterprise Server.

Note: You can also use Connect Enterprise web services to communicate with Enterprise Server. For more information, see Using Adobe Connect Enterprise Web Services available online at www.adobe.com/go/connect_documentation_en.

Start Enterprise Manager to manage accounts

Enterprise Manager is a web application that lets you access and control all the Connect Enterprise applications. Account administrators can use Enterprise Manager to manage users and groups, customize the appearance of applications, and run reports. The first account administrator is created in Application Management Console when Connect Enterprise Server is installed. That account administrator can log in to Enterprise Manager to create more account startups.

1 In a browser window, enter the fully qualified domain name (FQDN) for the Connect Enterprise Host value in

Application Management Console. This is the main URL for your Connect Enterprise system (for example, connect.myexample.com).

2 On the Login page, enter your user name and password, and click Submit.

For more information, see “Managing the Adobe Connect Enterprise Account” in the Adobe Connect Enterprise User Guide available online at www.adobe.com/go/connect_documentation_en.

Server directory structure

The default installation location for Connect Enterprise Server is C:\breeze.

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The root breeze folder contains four folders:

appserv Contains the application and web server.

comserv Contains the meeting server, which is an embedded instance of Flash Media Server.

content Contains the files uploaded to and generated by your Connect Enterprise account (for example, SWF and

PPT files), and archived recordings.

logs Contains the server log files.

Note: The Application Management Console is a graphical user interface (GUI) that sets parameters in the custom.ini file in the root folder. Occasionally, you’ll need to open the file itself to set a parameter. When you do, it’s a good idea to contact Adobe Support at www.adobe.com/go/connect_licensed_programs_en.

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