Macromedia Connect Entreprise User Guide
Chapter 1:
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Connect™ Enterprise User Guide for Windows® and Macintosh
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Contents
Chapter 1: Before you begin
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What’s new . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Using Adobe Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2: Connect Enterprise basics
Adobe Connect Enterprise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Enterprise Manager How To Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Adobe Connect Enterprise Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Managing permission access for library folders and files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Managing library folders and files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Managing content in the Content library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 3: Adobe Acrobat Connect Professional meetings
Acrobat Connect Professional How To topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adobe Acrobat Connect Professional basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Acrobat Connect Professional work area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Working with meeting room templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Creating and attending meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Updating existing meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Viewing data about meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Sharing content during a meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Managing attendees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Using audio conferencing in a meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Recording and playing back meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Taking notes in a meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Chat options in a meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Broadcasting audio and video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Polling attendees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
iii
Chapter 4: Adobe Connect Training
About Adobe Connect Training 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Working with Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Working with Curriculums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Chapter 5: Adobe Acrobat Connect Professional Seminars
About Adobe Acrobat Connect Professional Seminars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Chapter 6: Adobe Connect Events
About events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Creating and editing events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Managing events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Chapter 7: Adobe Presenter
Creating Presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Editing Presenter Presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Audio in Presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Adding quizzes and questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Designing presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Publishing and viewing in Connect Enterprise Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Troubleshooting presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Chapter 8: Managing the Adobe Connect Enterprise Account
The Adobe Connect Enterprise account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Account reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Connect Enterprise permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Group permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Creating and managing users and groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Account modification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
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Chapter 1: Before you begin
Begin here to get information about Help documentation for Adobe® Connect™ Enterprise. You can also find out
about thetools Adobe offers tohelp you get started, find system requirements for your software, andget an overview
of resources available at Adobe.com.
Resources
Help components
Help The documentation is available in Help, browser-based content you access through the Help menu of your
Adobe product. For information about Help and its accessibility features, see Using Adobe Help.
How To topics The How To topics provide a brief overview of the most common tasks. If you need more infor-
mation, just click the links in the How To topic.
PDF version of Help To view allthe Helptopics ina single PDF document, open the PDFfile in the Help folder where
the application is installed (for licensed customers) or on the Documentation Center at
www.adobe.com/go/connect_documentation_en.
1
Adobe Connect Enterprise resources
More information is available from the following sources:
Quick Start Adobe offers Quick Start demos for Connect Enterprise. These short demos show you visually how to
do common tasks. To view Quick Start demos, select Help > Quick Start from a Connect Professional meetingroom.
Resource Center This site, at www.adobe.com/go/resources_connect_en, is updated regularly withtutorials, simula-
tions, best-practices information, and links to procedures.
Support Center This site, at www.adobe.com/go/support_connect_en, contains current support information,
including technical notes, helpful presentations, and support program details.
Developer Center This site, at www.adobe.com/go/devnet_connect_en, is updated regularly with tutorials and
articles about extending Connect Enterprise.
Documentation Center This site, at www.adobe.com/go/connect_documentation_en, contains documentation for
all Acrobat Connect products, answers to frequently asked questions, articles about specialized topics, and presentations.
System requirements
The most complete listing of system requirements for Connect Enterprise can be found at
www.adobe.com/go/connect_sysreqs_en.
Adobe.com
These resources are available on the Adobe website:
Adobe Design Center Offers articles, tips, andtutorials invarious formats,including video, Adobe PDF, and HTML.
The content is authored by industry experts, designers, and Adobe publishing partners, and new content is added
ADOBE CONNECT ENTERPRISE
User Guide
monthly. You’ll also find Adobe Studio Exchange, where users download and share thousands of free actions,
plugins, and other content. Adobe Design Center is available in English, French, German, and Japanese.
Adobe Developer Center Provides information for advanced users, including software and plug-in developers.
You’ll find tutorials, SDKs, scripting guides, and sample code, in addition to forums, RSSfeeds, online seminars, and
other technical resources.
Communities Features forums, blogs, and other avenues for users to share technologies, tools, and information; ask
questions; and find out how others are getting the most out of their software. User-to-user forums are available in
English, French, German, and Japanese; blogs are posted in a wide range of languages.
What’s new
New features in Adobe Connect Enterprise
Here are some of the new features in Connect Enterprise:
Enhanced support for integrated audio conferencing Acrobat Connect Professional now offers enhanced support
for accounts with an audio conference bridge installed, to enable synchronized telephonic audio conferences as part
of Acrobat Connect Professionalmeetings. For meetings with international attendees, Acrobat ConnectProfessional
can now display multiple dial-in numbers, so that attendees in each country can see the dial-in number they should
use. Hosts can also block incoming attendees, and can turn on or off notifications when attendees enter or exit an
audio conference.
2
Improved audio conference recording You can now start and stop audio recording when you are recording a
meeting (if your Acrobat Connect Professional account has an audio conference bridge installed). This makes it
possible to test the audio recording, then restart the recording, or to record only selected segments of the audio
during a meeting.
Ability to turn Connect Event guests into users If you invite guests to your Adobe Connect Events, you now have any
easy method for turning those guests into full users. Once guestsarefulluserstheycanhavecustomfieldvaluesin
reports and they can access administration pages.
Adobe Presenter audio quality You now have the option to compress audio in presentations created with Adobe
Presenter. Compressing the audio reduces the size of audio files. To retain settings in high-quality audio, you can
choose to keep the audio uncompressed.
Custom fields in User reports InConnectEnterpriseuserreports,youcannowincludeuptoeightcustomfieldsfor
individual users. This feature enables you to track information about users that is important to your organization.
Using Adobe Help
Browse Help topics
1 In the navigation pane, do one of the following:
• To browse by topic, click Contents.
• To browse alphabetically, click Index, and then click a letter.
2 Expand items in the navigation pane until you reach the desired topic.
ADOBE CONNECT ENTERPRISE
User Guide
3 Click items in the navigation pane to view content in the reading pane.
Search Help topics
1 In the navigation pane on the left, click Search.
2 Type one or more words in the text box, and click the Search button.
Topics matching the search terms appear in the navigation pane, listed in order of relevance.
Search tips
These tips can help you improve your search results in Help:
• If you search using a phrase, such as “screen sharing,” put quotation marks around the phrase. The search returns
only those topics containing all words in the phrase.
• Make sure that search terms are spelled correctly.
• If a search term doesn’t yield results, try using a synonym, such as “web” instead of “Internet.”
Navigate Help
❖ Navigate Help by doing any of the following:
• Expand items in the navigation pane until you reach the desired topic. To view a topic, click its title, either in the
navigation pane or the reading pane.
• Click the navigation links that appear above the topic title in the reading pane.
• Click Previous or Next in the reading pane.
• Click Back or Forward on the toolbar.
3
You can also navigate Help using accessible keyboard shortcuts.
Adobe Help and accessibility
Adobe® Help Center is designed so that it is accessible to people with disabilities, such as mobility impairments,
blindness, and low vision. Adobe Help supports standard accessibility features and alternative keyboard shortcuts
for toolbar controls and navigation.
Supported accessibility features
Adobe Help supports the following standard accessibility features:
• Standard HTML tags define content structure.
• Style sheets control formatting (no embedded fonts).
• Each frame has a title to indicate its purpose.
• Graphics without captions include alternate text.
• If link text doesn’t match the title of the destination, the title is referenced in the Title attribute of the Anchor tab.
For example, the Previous and Next links include the titles of the previous and next topics.
• Content supports high-contrast mode.
• Text size can be changed with standard context menu commands or standard menu commands for Mac OS.
ADOBE CONNECT ENTERPRISE
Keyboard shortcuts for toolbar controls
Each control in the toolbar for Adobe Help has a keyboard equivalent in Windows:
Back Alt-left arrow
Forward Alt-right arrow
Print Ctrl-p
Keyboard shortcuts for navigation
To navigate Adobe Help, use the following keyboard combinations in Windows:
• To move between the navigation pane and the reading pane, press Control-Tab and Shift-Control-Tab.
• To move through links within a pane, press Tab or Shift-tab.
• To activate a selected link, press Enter.
User Guide
4
Chapter 2: Connect Enterprise basics
Adobe® Connect™ Enterprise Server 6 is associated with a suite of applications for hosting and managing online
meetings, seminars, presentations, training, and events. Your organization may have purchased the entire system or
a subset of these applications. If certain functionality is not available to you, your organization may not have
purchased that application, or your administrator may not have granted you the necessary permissions.
Adobe Connect Enterprise
About Connect Enterprise applications
The Adobe Connect Enterprise system is composed of the core Adobe Connect Enterprise Server 6 and four applications.
Adobe Connect Enterprise Server 6 offers scalability, with support for single server or clustered environments, and it
provides reliable redundant deployment that supports thousands of concurrent users. Adobe Connect Enterprise is
designed as an open platform and can be extended and integrated with other systems through a comprehensive set
of APIs.
5
The four associated applications give a full range of functionality:
Adobe Acrobat Connect Professional lets users conduct online meetings, events, and seminars in which hosts can
show multimedia presentations, share their screens, and broadcast live audio and video to attendees in real time.
Adobe Presenter is a plug-in application for Microsoft PowerPoint that lets users create rapid e-learning prototypes,
e-learning content, and on-demand presentations. The finished presentations are AICC and SCORM compliant.
Adobe Connect Events 6 lets users manage the full life cycle of events, from event registration and invitations, to
reminders and generating event reports.
Adobe Connect Enterprise Manager is the web-based application that lets users manage account-related information
and content. It is the primary interface where users create meetings, manage presentations, create curriculums and
events, customize applications, and more.
Training
Presenter
Enterprise Server or Enterprise Hosted
Adobe Connect Enterprise Server 6 works together with other Connect Enterprise applications
Events
Meeting
APIs & SDKs
ADOBE CONNECT ENTERPRISE
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Connect Enterprise terms and concepts
If you are new to Connect Enterprise, you may find the following definitions helpful.
Meetings and seminars
An Acrobat Connect Professional meeting is an online real-time meeting in which a presenter can show slides or
multimedia presentations,share pages, chat, and broadcast live audio and video. Ameeting takes place in an Acrobat
®
Connect Professionalmeeting room,aMacromedia
®
by using Adobe Flash
Player. The meeting room continues to exist even after the meeting is over.
In addition, depending on the pricing model your organization has chosen, you may or may not be able to enter a
meeting if the meeting is not live. In some cases, only the host can enter the meeting room when the meeting is not
live. In other cases, you can enter the meeting room when the meeting is not live if enough meeting room spaces are
available across the system at the moment you enter.
You create the meeting room with Enterprise Manager. In Enterprise Manager, all meeting rooms are contained in
the Meeting library.
A Connect Enterprise seminar is a unique kind of meeting, with its own licensing requirements and attributes. A
seminar room is comparable to a meeting room, that is, it’s a Flash application that runs in a browser window. The
difference is that at least one seminar presenter or host must be in the room in order for others to enter, even if the
seminar is public. A seminar ends if all the presenters and hosts exit the room. Because of their unique requirements
and format, seminars have a dedicated Enterprise Manager tab named Seminar Rooms, as well as their own Seminar
library.
Flash®fromAdobe®application that you run in a browser window
6
Connect Enterprise content
Any file or folder that is stored in the Content library is referred to in Connect Enterprise as content. Content is
synonymous with information and accessed from the Content tab of Enterprise Manager.
TheContentlibraryisassociatedwithConnectEnterpriseauthors,theonlyuserswhocanuploadfilestothislibrary.
Connect Enterprise events
In Connect Enterprise, the term event means a large-scale web meeting, presentation, seminar, or training that
requires registration and has unique reporting requirements. As such, the Connect Enterprise Event Management
functionality contains special features that are exclusive to events.
Connect Enterprise reports
You can create diverse types of reports in Enterprise Manager for information about individual meetings, courses,
curriculums, seminars, and users, among others. You can add report filters to streamline report information, and if
you are a manager, you can view reports for your team members.
Enterprise Manager How To Topics
Content
• “Managing content in the Content library” on page 21
• “Searching the Content library” on page 13
• “Move a library folder or file” on page 17
Training
• “Creating a course” on page 91
• “Creating a curriculum” on page 100
• “Accessing the Training library” on page 88
Seminar Rooms
• “Creating a seminar” on page 118
• “Pre-seminar tasks” on page 117
Event Management
• “Creating an event” on page 129
• “Change an existing event” on page 133
Administration
• “Managing content in the Content library” on page 21
• “Searching the Content library” on page 13
• “Move a library folder or file” on page 17
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Adobe Connect Enterprise Manager
About Enterprise Manager
Enterprise Manager is a web application that acts as an access and control point for all Connect Enterprise applications. Enterprise Manager allows you to set up and manage meetings, seminars, and training courses and curriculums, as well as manage content that can be shared through meetings, presentations, training courses, and events.
In addition, the user management component of Enterprise Manager enables you to set access permissions for both
the users of this content and the content itself.
Note: Not everyone can use all the Enterprise Manager features. The features you can access depend on your Connect
Enterprise configuration and your permissions.
Enterprise Manager users
You use different features of Enterprise Manager depending on your user needs. Users are divided into the following
groups:
Meeting Hosts This group includes administrative assistants, managers, and everyone in an organization who can
create meetings in Connect Enterprise Manager. You do not need Enterprise Manager to attend such a meeting; all
you need is the meeting URL. However, in many cases, you can enter a meeting from Enterprise Manager as well.
Authors An author is anyone who uploads content to the Connect Enterprise Server. Content can include files
®
created in Presenter, Adobe
Training Managers This group includes anyone developing courses and curriculums.
Captivate™, or any other content uploaded to the Content library.
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User Guide
Seminar Hosts This group includes individuals who present seminars. A seminar is a special kind of meeting with
its own attributes and licensing structure.
Event Managers This group includes anyone who organizes events. An event can be any meeting, presentation,
course, curriculum, or seminar that requires registration and generates reports with participant tracking information.
Administrators ThisgroupconsistsoftheuserswhomanageConnectEnterpriseapplicationsfortheentireorgani-
zation. As such, administrators are responsible for customizing the appearance of these applications for their organization and managing all aspects of accounts. This includes performing any task pertaining to account and user
management,suchascreatingcustomusergroups,andassigninguserstocustomusergroupsandtobuilt-ingroups.
Start Enterprise Manager
Every Connect Enterprise user receives an organization-specific Enterprise Manager URL, along with a user name
and a modifiable password, in an e-mail sent out by their organization’s Connect Enterprise administrator. You
access Enterprise Manager by typing this URL in a browser window, and then logging in, as described below.
1 In a browser window, enter the URL provided by your administrator or included in the Welcome e-mail.
2 On the Login page, enter your user name and password.
3 Click Submit.
8
See also
“Logging out” on page 13
About starting Enterprise Manager in Internet Explorer
Microsoft has released an update that changes how Internet Explorer manages active content, including content
viewed in certain Adobe products. Active content embedded in HTML may not work properly until the user clicks
to either activate or continue loading the active control.
If you have installed the Microsoft update and do not have the JavaScript option in Internet Explorer selected, you
may need to activate (by clicking) an object so that Enterprise Manager can start. This activation step may be
necessary because Enterprise Manager is launched from an Internet Explorer window.
Determine the version number
Knowing your version number can be useful, especially when contacting the Connect Enterprise support team for
help or when reporting any issues with an application. There are two ways to find your version number.
Determine version number on login page
1
Start Enterprise Manager.
2 On the login page (the page where you enter your login and password) move your cursor over the Help link. The
version number appears.
Determine version number by viewing version.txt file
1
Start Enterprise Manager.
2 In the web browser address field, edit the address so it reads http://<adobe connect url>/version.txt. For example,
if your server is named “server1,” the address would read http://server1.mcompany.com/version.txt.
ADOBE CONNECT ENTERPRISE
User Guide
3 Click Enter on your keyboard.
The version.txt file appears listing your Connect Enterprise version number.
Overview of the workspace
Enterprise Manageris the web application that enables users tomanage contentand createmeetings, events,courses,
and much more.
ThefullEnterpriseManagerapplicationuserinterfaceconsistsofseventabs(alsocalledpages), each associated with
a particular function and application, as the following illustration shows.
A
B
C
D
E
F
G
9
H
Navigating the workspace
A. Tabs (pages) B. Links C. Navigation trail D. Navigation bar E. Navigation buttons F. Folder G. Click an item (file) to go to the infor-
mation page for that item H. Information about the item
Connect Enterprise Manager icons
Enterprise Manager uses icons to represent meetings, seminars, presentations, courses, and curriculums.
Content Content includes files such as Adobe PDF files or Microsoft Word documents that are used with
Connect Enterprise meetings, seminars, presentations, or training.
Course A presentation that isassociated with agroup of enrolled learners withtracking for each individual. The
course can be used independently or as part of a curriculum.
Curriculum A group of courses and other learning content that guides students along a learning path.
Curriculum can include Connect Enterprise content, presentations, meetings, seminars and external content such
as classroom sessions and reading lists.
Event A Connect Enterprise event includes registration, invitations, reminders, and reporting. Events usually
involve a large number of participants and are built upon a Connect Enterprise meeting, seminar, presentation, or
training.
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Meeting An online real-time meeting inwhich a hostor presenter canshow slides or multimedia presentations,
share screens, chat, and broadcast live audio and video.
Seminar A seminar is similar to a Connect Enterprise Professional meeting, but seminars are usually conducted
for one-time or infrequent meetings that have at least 50 participants and involve little audience participation or
interaction.
Archive A recorded Connect Enterprise Professional meeting or seminar, which users can view at their conve-
nience.
Authorware content Files created in Macromedia Authorware from Adobe, a visual authoring tool for creating
e-learning applications that can be delivered on corporate networks, CDs, DVDs, and websites.
Adobe Captivate content Files created in Adobe Captivate,an application that automatically records all onscreen
actions and instantly creates an interactive Flash simulation.
External training In a curriculum, training that occurs outside of Connect Enterprise, such as classroom
training.
Flash Video file (FLV) A video file that users can access just as they access other Connect Enterprise content.
HTML file File defining the structure and layout of a web document using a variety of tags.
Image file (JPEG, GIF, PNG, BMP) Image files can be drawings, photographs, charts, graphs, icons, or any other
type of graphics.
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MP3 file An audio, sound, or music sequence that is compressed to a small file size.
Presentation A presentation created using the Adobe Presenter Plug-in for Microsoft PowerPoint. These presen-
tations have not been converted into Adobe Presenter presentations.
Presentation A presentation created with Adobe Presenter, a plug-in for Microsoft PowerPoint that lets users
add audio, quizzes, and visual features to a PowerPoint presentation.
Shockwave file (SWF) A multimedia animation file that can be viewed in a web browser.
Enterprise Manager tabs
The tabs at the top of Enterprise Manager represent the Connect Enterprise applications. Your organization may
have purchased some or all of the applications. If you cannot access an application through a tab, your organization
may not have purchased the application or your administrator may not have granted you access to that application.
Home tab Used to perform various tasks related to individual user accounts. This is the only tab accessible to all
Enterprise Manager users.
Content tab Used to manage content for presentations, training, meetings, and seminars. From the Content tab you
access the Content library, a set of content folders and files. Users who create content are called authors. However,
the Content tab is available to all users with appropriate access permissions.
Training tab Used to work with courses and curriculums. If you use this tab to create courses and curriculums, you
are a training manager.
Meetings tab Used to create and manage meetings. If you can create meetings that appear on this tab, you are a
meeting host.
Seminar Rooms tab Used to create and manage seminars, a special type of meeting with its own requirements.
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Event Management tab Associated with events, which can be any meeting, training, presentation, or seminar that
has registration and special reporting requirements. Event managers use the Event Management tab to create and
manage events.
Administration tab Used by administrators to add new users, assign permissions, customize the interface, and
perform other management functions. Although visible to all users, the Administration tab is accessible only to
administrators.
See also
“Adobe Connect Training” on page 88
“About Acrobat Connect Professional meetings” on page 29
“About Adobe Acrobat Connect Professional Seminars” on page 116
“About events” on page 126
“Managing the Adobe Connect Enterprise Account” on page 217
About the Home tab
No matter what functions you use, if you have a Connect Enterprise account, the Home tab (also called the Home
page) is always available to you. Displayed when you log in, this Home page is your base of operations. From here,
you join any meetings or events for which you are scheduled, create any meetings or events for which you have
permission, locate information and resources, and manage your account.
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Below the Enterprise Managertabs is a row of linksthat take you to lists with information relevant only to you. When
you display one of these lists, you can often perform additional actions.
A
B
C
D
My Home Page
A. Tabs (pages) B. My links C. Shortcut links to creating new items D. Information for My Home Page
My Training
My Training leads toa completelist of training courses or curriculums in which youare enrolled.Toget details about
any item, click its name. To see a list of completed classes, click Training I’ve Completed.
My Scheduled Meetings
My Scheduled Meetings leads to a complete list of your current, future, and expired meetings and your role in those
meetings. Click the Enter link to enter the meeting room, where you can join a live meeting or view a presentation
from a past meeting. Click the meeting name to display the meeting details, and then click Enter Meeting Room to
join the meeting.
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Note: The same information is displayed inlist form on the Home page, but without expired meetings. Clicking the More
link below the list has the same effect as clicking My Scheduled Meetings.
My Scheduled Events
My Scheduled Events leads to a list of all the events for which you are registered, as well as all your expired events.
Click Enter to view an event.
Manager Reports
The Manager Reports link applies only to users who are managers. (Managers are defined here as people or staff
managers, not training or system managers.) If you are a manager, use this link to display a list of all your direct
reports. You can also select links to the training, meeting, and event reports for each of your reports. From Manager
Reports, you can click the link for a report type to see a list of all reports for this team member for this report type.
You can then click thelink for a given report tosee the report information, and depending on thereport you selected,
you can click another link to see more specific information.
In addition, if any of the users you manage also has subordinates, you can click the direct report’s name to display a
list of that person’s direct reports and the corresponding training, meeting, and event reports for each of them. In
this way, you can view reports for all of the people who report to you either directly or indirectly.
Create menu
On the left side of the Home page is a Create menu for creating new meetings, new content, new events, and so on.
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Learn menu
On the left side of the Home page is a Learn menu with links leading to useful information.
Viewing and changing your profile
Clicking the My Profile link displays information about your account, as well as links for changing your password,
editing your preferences, and so on. Displayed information includes:
User Information The information displayed may vary, depending on the information your administrator has
defined for user profiles, but usually your first and last names and your e-mail address are listed. In addition, the
following information also appears:
Audio Conference Settings Audio conference settings include telephone access information (your moderator code
and client ID) for dialing into meetings. Your manager’s name (if applicable) and your team members’ names (if
applicable) may also appear.
Note: The client ID is the customer identification number assigned by Premiere Conferencing. If your company uses
another provider, this field has another name.
The following links appear at the top of your profile page:
Change My Password Click here to change your password. When you do, you are prompted once for your current
password, and then twice for your new password.
Edit My Preferences Click here to change your time zone and audio conference settings.
Group Memberships Click here to display a list of all the groups to which you belong, including built-in groups.
Organization Click here to display your manager’s name and the names of all of your team members, if applicable.
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Logging out
You can log out of Enterprise Manager at any time.
1 Click Logout [your login name] in the upper-right corner of Enterprise Manager.
The Enterprise Manager login page appears.
2 Close the login page to quit Enterprise Manager.
See also
“Start Enterprise Manager” on page 8
Searching the Content library
YoucanenterkeywordsattheSearchContentlinktosearchtheContentlibraryforpresentations,aswellasmeeting
and seminar archives.
Note: The presentations themselves must be searchable for the Search feature to be operable. In addition, you must have
permissions to view the content you are searching for.
To use Search Content, enter a keyword and click Search Content. You can also click Search Content without entering
a keyword to set the search parameters to refine your search.
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Managing permission access for library folders and files
About libraries
The Content, Training, Meetings, Seminar Rooms, and Event Management tabs in Enterprise Manager each contain
a library with files organized into a directory of folders. Files that you store in the Training, Meetings, Seminar
Rooms, and Event Management libraries are available for activities in those respective tabs only. Files in the Content
library can be accessed from all tabs in Enterprise Manager.
Administrators can set permissions to determine what tasks each user can perform in the libraries. Tasks include
creating, editing, moving, adding, removing, and managing files and folders.
With the exception of the Seminar library, each Connect Enterprise library has two high-level folder directories:
Shared folders and User folders.
• Shared folders: When Connect Enterprise is installed, only the administrator has access privileges to the Shared
folders. Administrators can assign permissions for the Shared folders in any way appropriate. However, although
Manage permissions for a Shared folder can be assigned to any Connect Enterprise user, only members of the
Built-in group associated with that library can create new functions (meetings, events, and so on) in the folder.
For example, in the Meetings library, any user with Manage permissions for a specific Shared Meetings folder can
manage this folder, but only meeting hosts can create new meetings in it.
• User folders: When a user is assigned to a specific Built-in group, Connect Enterprise creates a user folder for that
individual in the associated library. For example, any user assigned to the meeting host group automatically
receives his or her own folder in the User Meetings folder in the Meetings library. It is this folder the user sees
when accessingthe Meetings tab. Users can manage their own user folders, including setting permissions that give
other users access privileges to the folders, but users can do this only for their own folders.
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A
Libraries
A. Shared B. Us er C. My items D. Dashboard
B
D
C
Seminar library folders have a different structure. In the Seminar library, there are no user folders; instead, each
folder represents a different seminar license that your organization purchased. When a user is assigned to the
SeminarHostgroup,thisuserautomaticallyhasManagepermissionsforallSeminarRoomsfolders;suchausercan
add and delete seminars, and assign Manage permissions to other users. Only a seminar host can create new
seminars in this folder.
About library permissions
You can set permissions on library files and folders to determine the level of access that users or groups have to the
items.
These permissions are available for users and groups in the Content, Training, Meetings, Seminar Rooms, and Event
Management libraries:
Manage Users or groups with a Manage permission setting for a folder or file can view, delete, move, and edit the
file or folder, view reports for files in that folder, set permissions for the file or folder, and create new folders.
However, they cannot publish to that folder.
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Denied Users or groups with a Denied permission setting for a folder or file cannot view, publish, or manage this
folder or file.
These additional permissions are available for users and groups in the Content library only:
Publish Users or groups with a Publish permission setting for a folder or presentation can publish, update, and view
presentations, as well as view reports for files in that folder. However, these users must also be members of the
built-in Author group, as well as have Publish permission, to publish content to this folder.
View Users or groups with a View permission setting for a folder or file can view any content in the folder, or can
view the individual file.
About permissions for Built-in groups
Connect Enterpriserecognizes seven default permission groups, each associatedwith a different Connect Enterprise
library. Each member of a Built-in group has an individual user folder in the corresponding library. You cannot
change the permissions for these groups, but you can extend them by assigning individuals or groups to more than
oneBuilt-ingroup.Inaddition,theadministratorcancreatecustomgroupsandassignthesegroupspermissionsfor
specific library folders. There are seven Built-in groups:
• Administrators
• Meeting Hosts
• Tra i n ing Managers
• Seminar Hosts
• Event Managers
• Authors
• Learners
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Note: For the Events library, users who belong to the Administrators group can view all events and folders. Users who
belong to the Event Hosts group can view all events and folders in the Shared Events folder and in their My Events folder.
Event permissions apply to all events in a folder. You cannot set permissions for individual events.
See also
“About Built-in groups” on page 233
Viewing options for content files and folders
You can make content files public or private, as follows:
Public Anyone can view a public content file if they have its URL.
Private OnlyConnectEnterpriseuserswithView,Manage,orPublishpermissionscanviewprivatecontent.Todo
so, they must first log in with a Connect Enterprise user name and password.
If you publish or upload a file to a folder that has its permissions set to allow public viewing, the content file is also
available for public viewing by default. Similarly, if the parent folder has a custom permissions profile that allows only
certain groups to view or manage it, the content file by default has the same profile.
You can customize the permission settings of a content file or folder by using the following options:
Allow public viewing Makethecontentfileorfolderavailablepublicly,eveniftheparentfolderpermissionsarenot
set to allow public viewing.
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Set a custom permission profile for users and groups Add users or groups to the profile and set the access for each
to Denied, View, Publish, or Manage. User and group permissions that you set for the file or folder take precedence
over the permissions that are set for the parent folder.
Reset to parent Set the content file permissions back to the permissions of the parent folder.
To set permissions for content files or folders
Tocustomizethepermissionslistforafileorfolder,youmustbeanadministratororauserwithManagepermission
for that library folder.
1 Click the Content, Training, Meetings, Seminar Rooms, or Event Management tab.
2 Navigate to the folder or file and click its name to open it.
3 Click Set Permissions on the navigation bar.
4 Click Customization. (If the permissions for this item have been modified before, the Customization button does
not appear. Proceed to the next step.)
TheAvailableUsersandGroupspanedisplaysusersandgroupsforwhomyoucandefinepermissionsforthelibrary
item. The Current Permissions pane displays users and groups who already have permissions for the library item.
You can change the existing permissions if desired.
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5 To add a user or group to the Current Permissions pane, select the name in the Available Users And Groups list
and click Add.
A
B
C
D
E
F G
Setting permissions and navigating Available Users and Groups
A. Click to set folder or file permissions to be the same as the parent folder permissions B. Choose a viewing permission C. Double-click a
groupnametoviewtheusersinthatgroup D. Double-click the Up One Level icon to go up one folderlevel E. Users F. Click theSearch button
to open a text box for searching G. Click Add to move a selected user or group to the Current Permissions list
6 To set the permissions for a user or group, select the name in the Current Permissions list and click Permissions.
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7 Select the appropriate permission setting from the pop-up menu: Manage, Denied, View (for Content library
only), or Publish (for Content library only).
A
B
Current permission settings
A. Selected name B. Click the Permissions button to select a permission setting. The setting is displayed next to the name.
8 To remove a user or group from the Current Permissions list, select the name and click Remove.
9 Toresetpermissionsfortheentirelibraryfolderorfiletobethesameasthoseoftheparentfolder,clickResetto
Parent.
10 For Content library only: Select Yes for Allow Public Viewing to make this folder publicly viewable, even if the
parent folder is not publicly viewable. Select No to make the folder inaccessible to the public.
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Managing library folders and files
Create a folder
Administrators and users with Manage permission for a specific folder can create folders and subfolders within
it.You cannot create a new folder in the Seminars library.
1 Click the Content, Training, Meetings, or Event Management tab at the top of the Enterprise Manager window.
2 Navigate to the location where you want to add the new folder.
3 Click New Folder on the menu bar above the folder list.
4 Enter the name of the new folder on the new page that appears.
5 Click Save to create the new folder.
Move a library folder or file
You can move a folder or a file in a library. When you move a folder, all of the items within the folder also move to
the new location. You can move folders and files in the Content, Training, Meetings, or Event Management libraries
using the Move button. You can move folders and files in these libraries and in the Seminar Rooms libraries using
the Up One Level button. In Seminar Rooms libraries, you can choose to move uploaded content or recordings that
are saved with a seminar.
1 Click the Content, Training, Meetings, Seminar Room, or Event Management tab at the top of the Enterprise
Manager window.
2 Navigate to the folder or file that you want to move.
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3 Select the check box to the left of the item that you want to move. For a seminar, choose Uploaded Content or
Recordings if you want to move either of those types of items saved with the seminar.
4 Do either of the following:
• Click Up One Level to move the item up one level in the library folder directory.
• Click Move (this option is not available for the Seminar Rooms tab). Select a folder in the folder directory tree, or
click Up One Level. Click Move and then click OK to apply the change.
Delete a library folder or file
When you delete a library folder or file, it is permanently removed from the library and cannot be retrieved. Be
careful to delete only those items you are sure you will not need again. If you delete items from the Content library
that are linked to meetings, events, seminars, or courses, the deleted content is unavailable from them. When you
delete an item, Enterprise Manager indicates whether the item is linked and allows you to cancel the deletion. In
Seminar Rooms libraries, you can choose to delete uploaded content or recordings that are saved with a seminar.
Note: For the Training library, if you delete a training folder containing a course that was part of a curriculum, the
deleted course is still listed on the Curriculum information page as a course item. However, the course is no longer
available.
1 Click the Content, Training, Meetings, Seminar Room, or Event Management tab at the top of the Enterprise
Manager window.
2 Navigate to the folder or file.
3 Select the check box to the left of the item that you want to delete. For a seminar, choose Uploaded Content or
Recordings if you want to delete either of those types of items saved with the seminar.
4 Click Delete on the menu bar above the content list.
5 Click Delete again to permanently delete the selected items, or click Cancel to cancel the deletion.
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Edit library folder or file information
You can edit the title or name of a library item and other information, using the Edit Information button.
Note: If you are editing a Seminar library folder, you can view information about the Seminar license for that folder. This
is a quick way to see how many users and meetings are available for a specific Seminar folder. In the navigation bar next
to the Editor Information link, click License Info. Information that appears includes title, summary, start date, end date,
number of concurrent users, and number of concurrent meetings.
1 Click the Content, Training, Meetings, Seminar Room, or Event Management tab at the top of the Enterprise
Manager window.
2 Navigate to the folder or file.
3 Click the Edit Information link in the navigation bar below the navigation trail.
4 Edit the title, name, or other properties that you want to change.
5 Click Save.
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Download Content library files (except presentations)
Users who have access (the correct permission level) to an item can download Content library files to their
computers. You can download any type of content. If the content is composed of more than one file, it is packaged
into a ZIP file.
1 Click the Content tab.
2 Navigate to the content file that you want to download.
3 Click the name of the content file.
4 Click the Download Content link on the navigation bar.
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The Download Content link is on the information page for the item to be downloaded
5 Under Download output file(s), click the content file name.
6 Click Save.
7 Navigate to where you want to save the file. If necessary, replace the default filename.
8 Click Save.
9 When the download is complete, click Close.
Download presentations from the Content library
Users who have Manage permissions can download a presentation to deploy it intact on an intranet or distribute it
on a CD. It is downloaded as a ZIP file, which the user then extracts.
1 Click the Content tab.
2 Navigate to the presentation and click its name.
3 Click the Download Content link on the navigation bar.
4 Click the Download Output File link.
5 In the Save As dialog box, navigate to where you want to save the file.
6 Click Save in the File Download dialog box.
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Download presentation source files from the Content library
Youcandownloadthesourcefilesassociatedwithanytypeofcontent.Ifthecontentiscomposedofmorethanone
file, it is packaged into a ZIP file.
Downloading source files can be helpful if you no longer have your source PPT and PPC files for an Adobe Presentation.YoumustsavethePPCfileinthesamefolderinwhichyousavedthePPTfile,andyoumustgiveitthesame
name as the PPT file, but with the .ppc extension, to maintain any audio or timings in the presentation. Thus, you
should have both the PPC and PPT files in your folder, with the same name but with different file extensions. It’s
critical that you do not overwrite the PPT file extension with a PPC extension; if you do, the file may become
unusable
Note: Theonlysourcefilesavailablefordownloadarefilesthathavebeenuploaded.Forexample,AdobePresenterand
Adobe Captivate give users the option to upload or not upload source files. If the option to upload source files is not
selected, those files will not be available for download later.
1 Click the Content tab.
2 Navigate to the presentation and click its name.
3 Click the Download Content link on the navigation bar.
4 In Download source files, click the PPT or PPC file.
5 Click Save in the File Download dialog box.
6 Navigate to where you want to save the file in the Save As dialog box.
7 Click Save.
8 In Download output files, click the zip file.
9 Click Save in the File Download dialog box.
10 Navigate to where you want to save the file in the Save As dialog box.
11 Click Save.
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Navigate in a library
If you are an administrator, a host, or a user with permissions to manage a specific library folder, you can navigate
in a library.
To open a folder
1
Click the Content, Training, Meetings, Seminar Room, or Event Management tab located at the top of the Enter-
prise Manager window.
2 Click the name of the folder.
The foldersand files within thatfolder appear, and the name of the selected directory appears in the navigation links
at the top of the browser window.
To move up one folder
❖ Click the Up One Level button on the navigation bar above the folder list.
The folders and files within the parent folder appear. The name and location of the parent folder appear in the
navigation links list at the top of the browser window.
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To return to any folder
Above the functional links is a list of navigation links called the navigation trail, which indicates your current
location in the directory structure. You can move to any parent (higher) folder shown in the navigation trail.
❖ Click the name of a parent folder in the navigation trail.
The folders and files in the higher parent directory appear. The name and location of the parent folder appear in the
navigation links at the top of the browser window.
To edit a seminar folder name or description
To edit a seminar folder name and description you must have Hosted Manager access.
1 Click the Seminar Rooms tab at the top of the Enterprise Manager window.
2 Navigate to the folder and click its name.
3 Click the Edit Information link above the seminar list.
4 Enter the new name for this folder in the Title text input box and, if desired, a description in the Summary text
input box.
5 Click Save.
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Managing content in the Content library
Content library supported file types
All content in the Content library must be one of the following types
• A single PDF file
• A single PPT file
• A single SWF file
• A single HTML file
• A single Adobe Captivate SWF file
• Captivate content published through the Adobe Captivate application
• Adobe Presenter content published through the Presenter plug-in
• Presenter content packaged as a ZIP file
• An old Macromedia Breeze 4.1 presentation packaged as a ZIP file (downloaded for a 4.1 server) (Breeze is now
Adobe Connect.)
• A ZIP file that contains multiple SWF files and extra files (images, XML files, and so on) and one file called
index.swf that will be loaded first
• A ZIP file that contains simple Authorware content (one HTM file, one AAM file, and extra Authorware files
• A ZIP file that contains multiple HTM or HTML files and extra files (images, SWF, and so on) and one file called
index.htm or index.html
• An Adobe Flash video file (FLV file)
• A single image (JPEG, GIF, or PNG)
• A single audio file (MP3)
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Each file type is represented by a separate icon in the Content library.
Upload files from Connect Enterprise Manager
Only members of the built-in Authors group with Publish permissions for a specific Content library folder can
upload files to that folder.
1 In Enterprise Manager, do either of the following:
• On the Home tab, select New Content from the Create menu.
• On the Content tab, click the New Content button.
2 Under Select Content File, click Browse to locate the file, click its name, and then click Open.
3 Enter a title for the new content file (required) and a summary (optional) in the Enter Content Information text
boxes.
4 (Optional) Enter a custom URL (if you do not assign a custom URL, the system automatically assigns one).
5 Click Save.
The file is uploaded to the server and appears in the content folder.
Note: If you attempt to upload a file of an unsupported file type, the Enter Content page reappears with the message
“Invalid file format selected.”
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Note: If you have Adobe Presenter or Adobe Captivate installed, you can also use the Publish option within those applications to upload content to the Content library.
Upload new version of existing file from Connect Enterprise Manager
You can upload new versions of content that already exist in the Connect Library.
1 On the Home tab, click Content.
2 In the Content List, click the content file you want to update.
3 Click Upload Content.
Amessageappearsstating“Pleaseselectthelocationofthecontenttoupload.Thecontentshouldbeinthefollowing
format: *.xxx.”
4 Click Browse to locate a file in the format specified in the message, click the file’s name, and then click Open.
5 Click Save.
The new version of the content is upload to the Content library. To check that the process was successful, find the
file in the Content List and check theDate Modified. You canalso go to theContent Information page, click the URL,
and view the new version of the content.
About AICC content
To upload Aviation Industry CBT Committee (AICC) content into the Content library, you must zip upthe files into
a content package and upload it through the New Content interface in Enterprise Manager.
Note: Content should be AICC compliant if the content contains quizzes or data that can be scored and you want
Connect Enterprise to keep track of the scores.
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Keep the following in mind when you create AICC content:
• The content must be able to report either "complete" or "passed" to indicate that the user has finished interacting
with the content.
• The content package must have a file named index.htm or index.html that the server relies on to launch the
content.
• Content must report "Incomplete" on all communications until the user has finished interacting with the content.
Creating custom URLs
When you add a new piece of content, a new meeting, a new course or curriculum, a new seminar, or a new event,
you can include a custom URL. This URL is unique across the entire Connect Enterprise account and should have a
meaningful name. For example, the custom URL could be your name or the name of your organization.
A B
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Adding a custom URL
A. Uneditable portion of URL set by your administrator B. Customizable portion of URL
Custom URL use
A custom URL can be associated with only the specific item in which it is included, and you cannot use it for any
other Connect Enterprise function. For example, if you assign the custom URL /yourname to a piece of content, you
cannot assign that URL to another piece of content or to a meeting, nor can any other user who shares your account
assign that URL to anything. If you delete the content that includes the custom URL, however, the custom URL
becomes available for re-use.
If another user is currently using the custom URL, you receive an error message when you enter the URL. In this
case, depending on the circumstances (for example, if another user is using your full name as a custom URL), you
can check with your administrator to see who is using the URL.
Custom URL rules
•
You cannot edit a custom URL after you create it.
• You cannot use digits (0 to 9) at the beginning of a custom URL.
• Custom URLs cannot contain any punctuation, spaces, or control codes.
• If you enter any uppercase letters, they are automatically converted to lowercase letters to conform to URL case-
sensitivity conventions.
• Do not use any of the following reserved keywords in your custom URL.
account content idle report
acrobat course info sco
adobe cs input search
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admin cs2 livecycle seminar
administrator curriculum macromedia send
api data meeting service
app default metadata servlet
archives download monitor soap
breeze event open source
builder fcs output src
close flash photoshop stream
com gateway presenter systems
common go producer training
connect home public user
console hosted publish xml
View Connect Enterprise content from the Content library
You can open content for viewing from within Enterprise Manager after you browse to it in the Content library.
User Guide
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1 Click the Content tab at the top of the Enterprise Manager window.
2 Browse the Content library, and click a filename to view the associated Content Information page.
3 Click the file’s URL For Viewing link.
A new browser window displays the selected file or presentation.
View Connect Enterprise content in a browser window
You do not have to open Connect Enterprise content from within Enterprise Manager. When you have the URL for
viewing the file, you can also browse to it directly from any browser window.
1 Open a browser window.
2 Enter the URL for viewing the content in the browser URL address text box or click a link received in an e-mail.
Send a content URL by e-mail
Every content file in the Content library has a unique URL that lets users view the contents of the file. You can send
this URL to other people by e-mail from within Enterprise Manager.
Enterprise Manager creates a unique version of the URL for each e-mail recipient. Compared to pasting the URL in
an e-mail, using Enterprise Manager has these advantages:
• You can request that a return receipt be sent to you when an e-mail recipient clicks the web link. You can track
who viewed the contents because a unique URL was created for each recipient.
• RecipientscanviewthecontentwithouthavingtologinwithaConnectEnterpriseusernameandpassword,even
if the permissions for the content file in the Content library are not set for public viewing.
1 Click the Content tab at the top of the Enterprise Manager window.
2 Navigate to the content file and click its name.
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3 Click E-mail Link on the navigation bar.
4 Enter the e-mail addresses for all recipients in the To text box on the E-mail Link page.
If necessary, separate multiple e-mail addresses with commas to create a unique URL for each e-mail recipient.
5 Edit the Subject and Message Body text boxes as needed.
Note: Do not delete the information in the braces (“{tracking-url}”) in the message body. This is a placeholder that is
replaced with the content URL in the generated e-mail message.
6 Select Generate a Return Receipt When Presentation Is Viewed to receive an e-mail notification when a recipient
views the content file; otherwise, clear the check box.
7 Click Send.
About the Content Dashboard
The Content Dashboard provides a graphical representation of statistical data about your content. The data reflects
all of the content in your My Content folder and appears in four bar graphs.
Most Viewed Content Over Last 30 Days The number of views.
Most Effective Presentations Over Last 30 Days Determined by percentage of slides viewed across all viewers.
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Most Recently Viewed Content Over Last 30 Days In list format, showsthe name,content type, number of views,and
last time this content was viewed. The most recently viewed is listed first.
Aging Content In list format, shows the name,content type, andlast time thiscontent wasviewed. The most recently
viewed is listed last.
Click any item in these displays to view the corresponding Content Information page.
The bar graphs appear in the Enterprise Manager Content tab window. However, you can also export the Dashboard
to a printable browser window. To do so, click Printable Version on the left, above the display.
Viewing content reports
The Reports feature of Enterprise Manger lets you create reports that show you a given piece of content from
different perspectives.
1 Access the information page (for example, the Content, Meeting, Course Information page, and so on) for the file
whose reports you want to set.
2 Click the Reports link above the Content Information title bar. This displays other links that let you define the
kinds of report information you can see for this content. The links are as follows:
Summary The firstreport type that appears when you access theReports feature. TheSummary provides thecontent
name, the date that the content was last modified, and the number of times this content was viewed.
By Slides Applies to presentations only. A bar graph lists each slide in the presentation by slide number and the
numbertimesitwasviewed;belowthegraphisatablewiththesameinformation,whichalsoincludesthelasttime
each slide was viewed.
By Questions A bar chart shows each question, color-coded as correct or incorrect, and the number of respondents
to the question. Click a question in the bar to display a pie chart with a table that provides the answerkey and answer
distribution. The answer key lists all possible answers for the selected question and their corresponding answer
number or letter. The answer distribution lists all of the answer choices selected for this question, flags the correct
answer, and shows the number of users who selected each answer, as well as what percent of the total each number
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of users represents. Finally, the chart totals the users by number of users and percent of users. Below the graph is a
table that provides an overview of all questions, listing each question by number, name, number of correct answers,
number of incorrect answers, percentage of correct, percentage of incorrect, as well as the score.
By Answers A table provides the maximum possible score, the passing score, the average score, and the high score
for the quiz. For each question, the table also shows the question number, the question itself, and the answer distribution; that is, how each question was answered, if at all. Click the View Answers link to display a pie chart with a
table that provides the answer key and answer distribution. The answer key lists all of the possible answers for the
selected question and their corresponding answer number or letter. The answer distribution lists all of the answer
choices selected for this question, flags the correct answer, and shows the number of users who selected each answer,
as well as what percent of the total each number of users represents. Finally, the chart totals the users by number of
users and percent of users.
Note: Connect Enterprise resets content scores for quizzes and surveys each time the user accesses the content. This
means that if a user closes the quiz or survey without completing it, then returns to it later, all of the previous answers
arelost.Ifyoudonotwantthescoretoreset,andyouhaveaccesstotheTrainingtab,youcancreateanewcourseand
select the content in question as the course content. This way, you have turned the content into a course.
TheHideAnswerDistribution/ShowAnswerDistributionbuttonisatoggleforshowingandhidingthedistribution
of answers for each question.
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About content report filters
Where appropriate, you can restrict the information you see on a report by specifying report filters. When the filters
are in effect for a given report, the Report Filters link appears above the report display. You can set any or all of the
following criteria to refine your reports:
Time period A date range for the information in that report. For example, if you select a date range for the By Slides
report, it shows only the slides that were viewed within that time frame.
Team members (for managers only) Thedataonthereportappliesonlytothepeoplewhoarethemanager’ssubor-
dinates, either as direct reports or all reports (including both direct and indirect subordinates). This distinction
depends on which option was selected: Show Data From People I Manage Directly or Show Data From People I
Manage Directly And Indirectly.
Groups Thedataonthereportappliesonlytothemembersofaspecificgroupthatparticipated.Youcanselectmore
than one group, and then deselect any group.
Any filters you set apply to all reports that you create, both for the specific report and for any other Connect Enterprise functionality. For example, if you create a training report after you set filters for a content report, the filters you
set apply not only to the content report but also to the trainingreport. This rule applies to any date range youspecify.
If you do not clear a date range filter that you set for one report, all reports are filtered by that date range as well.
Note: Report filters are only saved for the current session. If you set report filters, click Save, then logout of Connect Enterprise, when you log in again the report filters you previously set are not retained.
To clear filters you have set, click Reset on the Set Report Filters page.
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