Macromedia Connect - 9.3 Instruction Manual
Using
ADOBE® CONNECT™ 9
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Last updated 9/9/2014
Contents
Chapter 1: What’s new in Adobe Connect 9.3
Screen sharing enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Whiteboard enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
In-meeting and other usability enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Enhancements to Seminars and Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Training related changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adobe Connect add-in and mobile client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Chapter 2: Adobe Connect Meeting
Adobe Connect popular How To topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Meeting basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Accessibility features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Creating and arranging meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Starting and attending meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Updating meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Viewing data about meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Sharing content during a meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Notes, chat, Q&A, and polls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Breakout rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Managing attendees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
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Chapter 3: Adobe Connect Training and Seminars
About Adobe Connect Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Creating training courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Creating training curriculums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Creating virtual classrooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Monitoring training with reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Conducting training with Adobe Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Participating in training sessions and meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Creating and managing seminars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Chapter 4: Adobe Connect Events
About Adobe Connect Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Creating and editing events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Managing events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Attending Adobe Connect Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Chapter 5: Audio and video conferencing
Audio in meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Video in meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Recording and playing back meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Adobe Connect Webcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
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Contents
Chapter 6: Managing content
Working with library files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Working with content in the Content library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Viewing data about content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Chapter 7: Administering Adobe Connect
Getting started administering accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Adobe Connect Central How To Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Configure audio providers for universal voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Configure video telephony devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Change the timeout period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Access MP4 conversion queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Enhancing Adobe Connect account security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Creating and importing users and groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Managing users and groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Setting permissions for library files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Generating reports in Adobe Connect Central . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
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Chapter 1: What’s new in Adobe Connect
9.3
Adobe® Connect™ is a web conferencing solution for web meetings, e-learning, and webinars. It powers mission critical
web conferencing solutions end-to-end, on virtually any device, hence boosting productivity within the organizations.
The new version of Adobe Connect offers improvements in the following major areas:
• Entirely new functionalities to enhance screen sharing and make it even more user-friendly.
• A fresh approach to whiteboard collaboration.
• Multiple in-meeting usability enhancements to make virtual collaboration smooth, customizable, and secure.
• Added usability for Seminars and Events to make these easier for attendees and organizers.
Screen sharing enhancements
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In Adobe Connect 9.3, screen sharing is redefined to make it more user-friendly. Using the enhancements, Presenters
and Hosts can continue to engage with participants, while attending to the key meeting functions smoothly.
Preview of windows and applications
The screen sharing options dialog makes it easy to share a monitor, one or more applications, or one or more open
windows. The dialog provides a preview of the available monitors, windows, and applications. The selected monitor,
applications, or windows are highlighted in the dialog.
Share a specific monitor
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Share one or more applications
Screen sharing MiniControl
When you start sharing your screen, a screen share control panel opens at the bottom-right corner of the screen. The
panel, called MiniControl, is not visible to other participants and is not a part of the shared screen. The presenter gets
a participant's view of your screen share.
The MiniControl displays alerts for the notifications. This panel provides all the tools for a presenter to control the
meeting without ending screen sharing or switching back to the meeting room. The options can be accessed by clicking
on the individual icons.
MiniControl
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Collapsed MiniControl
To collapse the MiniControl to a compact mode, click on the icon of the open view and the MiniControl collapses.
Alternatively, double click on the top bar of the panel.
To minimize the MiniControl to the taskbar, click Hide MiniControl on the top right corner of the MiniControl.
Attendee control
You can access the Attendees pod from the MiniControl by clicking the icon. Typical controls required to manage
attendees are available via this option. For example, you can change roles and grant rights.
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Screen share Attendees pod
Chat control
This option provides the current presenter to read and respond to the chat messages, without switching back to the
meeting room to check the Chat pod. This integration helps presenters be more interactive while sharing their screens.
The panel displays alerts for new messages received. You can read the messages without swithing to the main meeting
room. You can receive and respond to both public and private messages from here.
Screen share chat control
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Camera, speaker, and microphone controls
You can control your web camera, speaker audio, and microphone audio, using the panel buttons. The fully functional
webcam pod lets you start, pause, and stop your webcam feed. You can also switch the primary video when you have
multiple feeds.
The speaker and microphone controls let you change the volume and mute or unmute your audio devices.
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Multiple webcam feeds in the control panel
Audio control in the control panel
Notification control
You can manage all your notifications from the control panel. For example, you can allow or reject participants
requesting to join the meeting. The panel also displays the pending number of notifications that need the presenter's
attention.
Act on the notifications from the control panel
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Switch between meeting room and MiniControl
The presenter can switch back to the meeting room view to access other functionalities that are not available in the
panel. Click the icon to open the meeting room without stopping the screen share.
The presenter can revert to the MiniControl from the notifier, by clicking the icon on the Share pod, or from the
context menu of the Share pod.
A
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B
C
Options to switch to MiniControl
A. Use the icon in the top bar of the Share pod B. Use the notifier in the upper right corner of the meeting room C. Use the option in the context
menu of the Share pod
Zoom levels for participants
Users now have more zoom level options available. The exact number of steps available to a user depends on the
display size.
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Zoom options available based on display size
Whiteboard enhancements
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Whiteboard drawings are more impressive and it is easier to see markups on documents and images. Hosts can now
grant drawing rights to participants in three different ways, improve fidelity of drawing, and export the drawings.
Adobe Connect 9.3 onwards, drop shadows and 3D look on stamps is not supported.
A whiteboard drawing comparison and missing drop shadows
Tools palette
A new palette contains the drawing tools. The tools palette is vertically oriented, the tools are available in a userfriendly way, and the menus open horizontally. This behavior is in line with the toolbar in the Adobe Connect mobile
application. Also, the changes make the user interface touch friendly.
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A
B
C
D
E
F
G
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H
Whiteboard tools palette
A. Select objects or pan a whiteboard B. Write content using various writing tools C. Delete Selected object D. Write text and add basic
formatting E. Draw shapes and symbols F. Undo drawing actions G. Redo drawing actions H. Arrange the selected objects
Pens
The whiteboard offers new marker, highlighter, pen, and pencil tools! These make the whiteboard collaboration and
drawings more lifelike and smooth.
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A B C D
Drawn with Marker tool
Drawn with Highlighter tool
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Drawn with Pen tool
Drawn with Pencil tool
Whiteboard drawing and writing options
A. Marker tool B. Highlighter tool C. Pen tool D. Pencil tool
Color, opacity, and size pickers
In alignment with the other award-winning Adobe drawing tools, the color selection tool is updated. You can pick the
colors by selecting hue, saturation, and brightness values, using the vertical sliders.
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Whiteboard color picker
Opacity picker lets you define the opacity of the shapes. Size picker lets you pick the size of the writing using the pen
and marker tools.
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Arrange menu
The arrange menu lets you select drawn objects that are behind other objects and move them forward and vice versa.
The four new icons represent Move to Front, Move Forward, Move Backward, and Move to Back commands.
Controls to arrange whiteboard objects
Defaults and stickiness
To support the varied use cases in a user-friendly way, the last used settings in the whiteboard are remembered. You
need to change stroke weight, color, fill, and so on for your specific needs only once. The persistence is specific to a
meeting. On the new meetings, you can use new choices, you can use new choices.
Drawing rights
Hosts and Presenters can let any participant draw on whiteboard by granting the drawing rights in three ways.
Note: Participants cannot turn on the Drawing mode for Share pods with these rights. Only Hosts and Presenters can
enable the Drawing mode.
To provide drawing rights to individuals, select the name from the Attendee list and from the pop up menu, select
Enable Drawing. You can revoke the rights by selecting Disable Drawing.
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Enable drawing rights for individuals from the Attendees pod
To provide drawing rights in a specific whiteboard to all the participants, select Enable Participants to draw from the
pod's context menu. Deselect the option to revoke the rights in the whiteboard, for all the participants.
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Enable drawing rights on a Share pod for all participants
You can grant universal drawing rights to all participants in all pods, from the in-meeting Preferences dialog. This
preference is remembered for every session using the meeting room.
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Enable drawing rights for everyone in a meeting room
Exporting your drawings
To save your drawings locally, you can export the whiteboard as a PNG file or send a snapshot via email.
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Export your whiteboard drawings
In-meeting and other usability enhancements
Many in-meeting enhancements provide a smoother, a more secure, and a more customizable meeting experience to
hosts, presenters, and participants.
Mask phone numbers of participants
Meeting Hosts can now mask the phone numbers of the participants to respect the privacy of the participants. The
option is available in the in-meeting preferences dialog, in the Attendees Pod section. The option is persistent for a
meeting room.
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Masked phone number in the Attendees pod
Guided hints
To make it easier for attendees to get familiar with an Adobe Connect meeting room, animated tips are displayed when
they enter a meeting room. The tips are role-based and differ for hosts, presenters, and participants. The tips or guided
hints showcase the primary workflows for a role. Individual users can chose to not see the guided hints when the users
enter a meeting room.
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Guided hints sample
After a user checks Don't show this again, the user can launch the tips animation from Help > Show Tips for Adobe
Connect in the meeting room.
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What’s new in Adobe Connect 9.3
Country code selector for dial out option
At times users mistakenly dial out without the country code or do not follow the applicable syntax. To avoid errors the
dial out field is split in to country code and the phone number. Users can select the country code from a pop up list of
pre-populated codes and country names.
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Select country code from pop up and separately enter the phone number to dial out
By default, a meeting room tries to pre-populate the country code based on the location of the user. Users can change
it as required. Also, once a country code is set, it is remembered for subsequent sessions.
New message alerts in Chat pod
The Chat pod generates a sound to alert a user, if two chat messages are more than five seconds apart. This option is
available individually for each user and is remembered across all the meeting sessions on a machine. To activate the
Chat sounds, click Chat sounds from the context menu of the Chat pod.
Enable sound alerts for new message in Chat pod
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Attendee status in break out rooms
In Adobe Connect 9.2, notifications of status change in a break out room (BOR) did not show in the main meeting
room. In Adobe Connect 9.3, this change is reverted to the previous behavior. Now hosts in the main meeting room
can see the status changes of any user in a BOR.
Also, the notification sent by a user in BOR to hosts using Send message to host option is persistent. Host can explicitly
dismiss the notification.
Save recordings while deleting a Meeting room
If you delete a meeting room, you can now retain the meeting recordings. You are prompted to move all the recordings
to your My Content section. You can choose to not move the recordings and delete them along with the meeting room.
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Prompt to save recordings while deleting a meeting room
Persistency of microphone rights to participants
Hosts can provide persistent microphone rights to participants. In a meeting room, go to Audio > Audio Conference
Settings, and select Allow participants to use Microphones. The microphone rights granted from Audio > Microphone
rights for participants do not persist across sessions. Changing the latter settings does not affect the audio conference
settings in the meeting preferences.
Restricted webcam rights for participants
When participants are granted webcam rights by Hosts to share their webcam feed, they have restricted functionality
only. A participant can start own feed, stop own feed, or locally pause other feeds. A participant has no other rights in
the Video pod.
Unified help and support experience
Using the in-product help links, Adobe Connect 9.3 on-premise users can now access help and documentation local
to their environment, instead of being redirected to adobe.com. Adobe Connect administrators and the organization’s
IT department can provide local, targetted content and troubleshooting information to their users before the users
reach out to content hosted on adobe.com.
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What’s new in Adobe Connect 9.3
Enhancements to Seminars and Events
The following usability enhancements make it easier to register, organize, and attend Adobe Connect Events and
Seminars.
Personalized single click event links
For public seminars, where users can register without passwords, Adobe Connect generates customized links in the
confirmation email and the associated calendar invite. This personalized link allows a user to join the webinar with
one click, without having to enter their email on the login page.
Customized registration confirmation page
Event Managers can create the registration confirmation page by adding runtime fields and customize the page to their
requirements. Also, a calendar invite button can be placed on the page. Registrants can download the calendar invite
to update the event information in their personal calendars.
Attendee rejection notification in Standby mode
The seminar hosts get a notification pop up displaying the number of users rejected entry in the currently open
seminar session due to the quota limit. The host can create a new instant session and the rejected participants can join
by re-opening the seminar session.
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Notifier indicating rejected attendee count
Require responses for Seminar calendar invite
Seminar emails now have an option to request the responses to the invite sent to the participants. This option allows
organizers to track the status of attendees without clogging their Inboxes. This feature works only for Microsoft
Outlook.
Email opt out link and opt out report
Event managers can now provide an option for recipients of event emails to opt-out from further invitations. Upon
clicking an available opt out link, the users are taken to an opt out page. Visiting the opt-out page triggers a
confirmation email. Upon clicking on a link in the email, the user's opt-out request and the user's identity are
confirmed, and the a success message is displayed in the page.
Event Managers can download an opt out report, from the Event Administration area of Adobe Connect Central.
Event Manager can also find an opt in link, which they can share with the users interested in opting in.
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USING ADOBE CONNECT 9
What’s new in Adobe Connect 9.3
Download opt out report
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Track status of Event emails
Event managers can track the status of emails sent for an Event against all email triggers. The option is available in the
E-mail Options tab under an event. The possible values of the status of an email are Unpublished/Cancelled, Queued,
Sent, Opted out of email invitations, and Bounced/Error.
E-mail options to track email status
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USING ADOBE CONNECT 9
What’s new in Adobe Connect 9.3
Extend Seminar Sessions
Seminar hosts can extend a session beyond 2 hours. At the end of 2 hours, seminar hosts are notified about the session
close and given a choice to extend, for 30 minutes at a time. The extensions work only if there are no conflicts with a
pre-scheduled seminar session.
Extend seminars that extend beyond their scheduled time
Specify choices of multiple choice registration question using a CSV
Event Managers can create multiple choice registration questions by specifying the list of choices in a comma separated
or new line separated format. Event Managers do not have to enter the various options to a question manually.
Added social integration on Event pages
Event Managers can customize Event pages to include Twitter share and Facebook like buttons. This helps in crowd
sourcing event promotion. The options are available while editing an Event page, from the AEM Sidekick under social
plugins category. By default, the components fetch and display the Event information but the displayed information
can be customized.
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Require responses for seminar iCal invite
Seminar emails have an extra option to request for response to the iCal file sent to the participants. This is equivalent
to the Request responses setting in Microsoft Outlook meeting invite. The option is selected by default. The option
works only for Microsoft Outlook users on Microsoft Windows.
Training related changes
Concurrent learner training reports
New reports are added for accounts with concurrent learner setup. These reports allow the Account Administrators
to view information related to usage and license utilization. The following information is available in the report, for a
given duration:
• Peak concurrent learners using the account in the given period
• The numbers of users denied, during a given duration, due to concurrent users quota limit
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What’s new in Adobe Connect 9.3
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Concurrent learner training reports
These two reports can be seen at a granularity of days, weeks, or months. The reports can be downloaded as CSV files too.
Adobe Connect add-in and mobile client
Microsoft Lync add-in for Adobe Connect
The add-in works in conjunction with your Microsoft Lync client and allows you to quickly invite your contacts for
an instant Adobe Connect session. Just drag and drop the contact(s) in the add-in tool bar to send them an invite.
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USING ADOBE CONNECT 9
What’s new in Adobe Connect 9.3
This add-in will be available separately on the Adobe Connect Downloads and Updates page at
https://www.adobe.com/support/connect/downloads-updates.html.
Adobe Connect Mobile client
Host, share, collaborate, and train from anywhere, anytime, with the free mobile client for Adobe Connect. The client
brings the major Adobe Connect capabilities to the palm of your hand for true mobility.
Adobe Connect Mobile client provides a rich experience, for the tablet users, to host and attend meetings. Mobile hosts
now have a set of meeting controls unmatched by any other web-conferencing client in the marketplace. The controls
include sharing documents and presentations from an Adobe Connect Server. Now the hosts can change the layout
within a meeting, use the whiteboard, and draw on the slides to highlight a critical point. Various controls over
participants’ recordings and audio within the meeting are also available to tablet-based mobile hosts.
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Adobe Connect Mobile client provides unmatched collaboration options on your mobile or tablet devices
More Help topics
Adobe Connect Mobile Help
Detailed how-to instructions for the Mobile Client
Last updated 9/9/2014
Chapter 2: Adobe Connect Meeting
Adobe Connect popular How To topics
How To topics for Hosts and Presenters
• “Create and use audio profiles” on page 178
• “Create meetings” on page 26
• “Start meetings” on page 31
• “Start meeting audio” on page 182
• “Join audio conference” on page 183
• “Record a meeting” on page 192
• “Invite attendees and grant or deny access” on page 33
• “Share your screen” on page 48
• “Share a document or PDF” on page 53
• “Share a presentation” on page 55
• “View or change an attendee’s role” on page 80
• “Taking notes in a meeting” on page 66
• “Chat in meetings” on page 68
• “Place a meeting on hold or end a meeting” on page 36
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How to topics for Participants
• “Join a meeting” on page 36
• “Adjust or mute audio volume” on page 185
• “Join audio conference” on page 183
• “Broadcast your voice using VoIP” on page 184
• “Share webcam video” on page 189
• “Share your screen” on page 48
• “Chat in meetings” on page 68
• “Attending virtual classroom training” on page 127
• “Play back a recorded meeting” on page 196
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USING ADOBE CONNECT 9
Adobe Connect Meeting
Meeting basics
About meetings
Adobe Connect™ Meeting is a live online conference for multiple users. The meeting room is an online application that
you use to conduct a meeting. The meeting room consists of various display panels (pods) and components. There are
several prebuilt meeting room layouts, or customize a layout to suit your needs. The meeting room lets meeting
attendees share computer screens or files, chat, broadcast audio, and video, and participate in interactive online
activities.
Once you create a meeting room, it exists until you delete it. The meeting room location is a URL, assigned by the
system when the meeting is created. When you click the URL, you enter the virtual meeting room. A meeting room
can be used over and over for the same weekly meeting. The host can leave the meeting room open or closed between
scheduled meetings. If a meeting room is open between meetings, attendees are free to enter the room at any time to
view content.
To take part in a meeting you must have a browser, a copy of Flash® Player 10 or higher, and an Internet connection.
Your capabilities in a meeting depend on your assigned role and permissions.
More Help topics
“Creating and arranging meetings” on page 26
21
“Starting and attending meetings” on page 31
“Meeting room templates and layouts” on page 28
Inside a meeting room
Content in a meeting room is displayed in pods, which are panels that contain various types of media. Individual pods
contain a list of those attending the meeting, notes, chat, files, and video. A host can send attendees from the main
meeting room to breakout rooms (smaller meetings) to collaborate as a small group.
A second display area, the Presenter Only area, is visible to hosts and presenters, not attendees. Hosts and presenters
can use the Presenter Only area to prepare content to be shared with attendees or to view confidential content.
To display the Presenter Only area, choose Meeting > Enable Presenter Only Area.
The menu bar contains several menus. A host sees the Meeting, Layouts, Pods, Audio, and Help menus. A presenter
or participant sees only the Meeting and Help menus. Messages and warnings also appear in this corner. A red circle
in the menu bar indicates that the host is recording the meeting. The Secure Sockets Lock indicates that the meeting
is connected over a secure socket (verifying the host server’s identity)
Note: Adobe Connect administrators can change pod, sharing, and other settings to adhere to standards for governance.
These settings affect the layout of meeting rooms and what you can do in meeting rooms. For more information, see
“Working with compliance and control settings” on page 225.
In-meeting options for the participants
In-meeting options for the hosts and the participants
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Adobe Connect Meeting
Connection status in a meeting room
At the far right edge of the menu bar, the colored bar indicates the connection status of the meeting room. The
connection status also conveys information about your meeting connection.
A sample connection status in the meeting room
A connection made using RTMP or RTMPS is distinguished by showing a lock icon over a green bar. A ‘T’ after the
latency details, indicates that the connection is tunneled over HTTP. If the latency value is high, the streams you
receive (camera, screen share, and so on) may be slightly delayed.
More Help topics
“Work with pods” on page 33
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Meeting roles and permissions
Your role determines your capabilities for sharing, broadcasting, and other activities in an Adobe Connect Meeting.
There are three roles for meeting room attendees: host, presenter, and participant. Icons in the Attendees pod let you
identify the role and if they are connecting from mobile devices.
The creator of a meeting is designated as the host by default. The host can specify each attendee’s role, including
selecting other attendees to be hosts for the meeting. Permissions for each role are as follows:
Host Hosts can set up a meeting, invite guests, add content to the library, share content, and add or edit
layouts in a meeting room. They can promote other participants to the role of meeting room host or presenter, or give
enhanced permissions to a participant without promoting the participant. Hosts can start, stop, join, and leave audio
conferences. They can also start and stop broadcasting audio into a meeting room. Hosts are able to create and manage
small group breakout rooms within a meeting. They can also perform all the tasks that a presenter or participant can.
Presenter Presenters can share content already loaded into the meeting room from the library. They can
share content from their computer. Shared content includes Adobe® Presenter presentations (PPT or PPTX files),
Flash® application files (SWF files), images (JPEG files), Adobe PDF files, MP3 files, and FLV files. They can share their
screen with all attendees, chat, and broadcast live audio and video. Presenters can mute audio broadcasts on their
computers.
Participant (Registered) Registered participants can view the content that the presenter is sharing, hear, and see
the presenter’s audio and video broadcast, and use text chat. Participants can mute audio broadcasts on their
computers.
Participant (Guest) Guest participants can view the content that the presenter is sharing, hear, and see the
presenter’s audio and video broadcast, and use text chat. Participants can mute audio broadcasts on their computers.
More Help topics
“Assign enhanced participant rights” on page 82
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USING ADOBE CONNECT 9
Adobe Connect Meeting
About the Meetings library
The Meetings tab in Adobe Connect Central contains three panes for accessing meetings: Shared Meetings, User
Meetings, and My Meetings. Each pane contains folders and files with meeting content and recordings. Users can
create and manage content in the My Meetings pane that appears when they are logged in to Adobe Connect Central.
You can determine access to content in the other panes by the meeting library permissions set for each user by the
Adobe Connect Central administrator.
Content that you place in the Meetings library is available only for use in meetings. To make the content available for
other activities initiated in Adobe Connect Central (such as events, seminars, or training), upload the content to the
Content library. Alternatively, move content from the Meetings library to the Content library.
More Help topics
“Working with content in the Content library” on page 204
“Content library supported file types” on page 204
Accessibility features
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People with disabilities, for example mobility impairments, blindness, and low vision require accessible documents or
applications. Accessibility features in Adobe Connect enable people with disabilities to use the Meeting functionality
as much as possible without a mouse.
Menu navigation
You can use a keyboard to navigate to the menus at the top of the Meeting client (Application Bar menus) and execute
the menu options.
• Ctrl+Space activates the Meeting menu.
• The Left and the Right arrow keys activate adjacent menus on the Application Bar.
• The Down arrow key activates the current menu. To select an item within the menu, use the Down, Up, Left, and
Right arrows keys.
• Enter selects the current menu item.
• Escape key closes the current menu.
Accessibility in the pods
You can navigate among the visible pods entirely by keyboard.
• Press Ctrl+F6 (Windows) or Command+F6 (Mac OS) to navigate to the next visible pod.
• When you navigate to a pod, a colored border displays around the pod’, indicating that the pod is actively selected.
You can specify the color of the border for all meetings in an account. Click Administration > Customization >
Customize Meeting
> Button Rollover.
Certain pods have a default field that assumes focus. For example:
Chat pod Focus defaults to the new message field. Select the option Reverse order of messages to allow the screen
reader to read the messages in the reverse order, that is, from the latest to the first message.
Notes pod Focus defaults to the note letting you change the message.
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Adobe Connect Meeting
Attendees pod Focus defaults to the selected users in the list, or to the first user in the list if no users are selected.
When the Adobe Connect client starts, the default focus is set to the Message entry area of the visible Chat pod, if one
is available. The Adobe Connect client may lose focus (for example, if you switch to another application) and later
regain the focus. In this case, the Meeting application defaults back to the Message entry area of the visible Chat pod.
Keyboard shortcuts
The following keyboard shortcuts provide improved accessibility so that the Adobe Connect Meeting client can be
used as much as possible without a mouse.
Important: In Microsoft Internet Explorer, for the keyboard shortcuts of the format Ctrl + <alphanumberic character>,
use Alt key too, that is, the shortcut is Ctrl + Alt + <alphanumberic characters>. For example, to undo use Ctrl + Alt +
Z, instead of Ctrl + Z.
Shortcuts for screen sharing dialog
Result Windows Mac OS
Switch to different tabs (in Aero mode only) Ctrl+Tab
Move to different applications or focus Tab
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Select or deselect an application check box Space
Make Share pod for attendees Alt+P
Share content Alt+H
Cancel a session Alt+C
Movement Arrow keys
Select desktop in Non-aero mode Alt+D
Select applications in Non-aero mode Alt+A
Select windows in Non-aero mode Alt+W
Shortcuts for attendee management
Result Windows Mac OS
Shift focus to the active speaker label, effectively pointing to speaker activity. Ctrl+H Command+H
Toggles Raise-Hand status Ctrl+E Command+E
Promote to host. Requires selected items in Attendees pod Ctrl+' Command+'
Demote to participant. Requires selected user in Attendees pod Ctrl+] Command+]
Promote to Presenter. Requires selected user in Attendees pod Ctrl+/ Command+/
End meeting Ctrl+\ Command+\
Shortcuts for navigating pods, menus, and windows
Result Windows Mac OS
Toggle between notification window and meeting room F8 F8
Bring focus to the application menu bar for keyboard navigation. Ctrl+Space Command+F2
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USING ADOBE CONNECT 9
Adobe Connect Meeting
Result Windows Mac OS
25
Move focus to next / previous pod Ctrl+F6 / Ctrl+Shift+F6 Command+F6 /
Display pod menu for keyboard navigation Ctrl+F8 Command+F8
Retitle pod F2 F2
Command+Shift+F6
In Windows, press Ctrl+F9 to display a pod if overlapping pods hide it.
Shortcuts for audio and recordings
Result Windows Mac OS
Toggles Microphone on or off Ctrl+M Command+M
Start/Stop Recording. For Start, brings up the Start Recording Dialog Ctrl+, Command+,
Toggles Play/Pause during playback of recorded meetings P P
Shortcuts for Adobe Presenter content in the Share pod
Result Windows and Mac OS
Start/Stop Desktop Sharing Ctrl+[ (Windows) or Command+[ (Mac OS)
Next page/slide Page Up or Right Arrow
Previous page/slide Page Down or Left Arrow
Play/Pause P
Stop S
Mute M
Change view F
Shortcuts for the whiteboard
Result Windows Mac OS
Clear Ctrl+D Command+D
Print Ctrl+P Command+P
Undo Ctrl+Z Command+Z
Redo Ctrl+Y Command+Y
Delete selected items Delete Delete
Move selected items in a specific direction Arrow keys Arrow keys
Last updated 9/9/2014
USING ADOBE CONNECT 9
Adobe Connect Meeting
Shortcuts for the Chat pod
Result Windows Mac OS
26
Adobe Connect 9.3 onwards, shift the focus to the input
field of the Chat pod that announced a new public message
via chat sounds.
Adobe Connect 9.3 onwards, select and open the tab of the
Chat pod that announced a private message via chat
sounds.
Place focus on Chat pod, activate cursor in new message
field
When cursor is in new message field, sends message Enter Return
Ctrl+Shift+O Command+Shift+O
Ctrl+Shift+O Command+Shift+O
Ctrl+; Command+;
Shortcuts for the Notes pod
Result Windows Mac OS
Underline text Ctrl+U Command+U
Italicize text Ctrl+I Command+I
Place text in boldface Ctrl+B Command+B
Shortcuts for dialog boxes
Result Windows Mac OS
Close or cancel a dialog box Esc Esc
Execute the default action (defined per dialog) Enter Return
Creating and arranging meetings
Create meetings
You create meetings in Adobe Connect Central. You can create meeting rooms to which you return repeatedly for your
own use, and leave persistent content in the meeting room. To incorporate registration as part of your meeting, you
must have the Event Management tab. See
Your account administrator can request for a large webinar for 1500 participants using a separate license. If the Adobe
Connect administrators approve the request, you receive a meeting room URL. Use this URL to create an event
registration system.
You can use the meeting room anytime to run 25 participant meetings for trial. Configure the meeting room with
content/layouts before you start the meeting. However, participants can log in to the meeting 15 minutes before the
scheduled time of the meeting. Smaller meetings can be run at any time, without scheduling, if a meeting room is
created.
1. Create an audio profile (for audio conferences)
Use the My Audio Profiles window (My Profile > My Audio Profiles) to configure an audio profile to use with an audio
conference. Audio profiles use the conference settings associated with the selected audio provider to start the audio
conference. See
“Create and use audio profiles” on page 178.
“About Adobe Connect Events” on page 136.
Last updated 9/9/2014
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