ADOBE® CONNECT™ 9
Installation Checklist
Legal notices
Legal notices
For legal notices, see http://help.adobe.com/en_US/legalnotices/index.html.
Last updated 7/10/2012
Contents
Adobe Connect 9 Installation Checklist
Pre-installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System requirements for end users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Post-installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Adobe Connect Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
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Last updated 7/10/2012
Adobe Connect 9 Installation Checklist
Pre-installation
Before you begin installing Adobe® Connect™, verify that your resources match the following installation requirements:
• Operating system requirements
• Microsoft Windows Server® 2008 R2 and 2003 SP2; 32 bit or 64 bit; Brazilian Portuguese, Chinese Simplified,
Dutch, English, French, German, Italian, Japanese, Korean, Spanish, and Russian.
• Virtual environment
• Citrix® XenApp™ 6.
• Minimum hardware requirements
• 3 GHz dual-core Intel Xeon® processor (2 GHz quad-core Intel Xeon or faster recommended)
• 4 GB of RAM
• DVD-ROM drive
• 2 GB of disk space available for installation
• 150 GBs of disk space for content files (320 GBs recommended)
Additional space is required to store more content files.
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• NTFS file system (FAT32 file systems are not supported)
• Database requirements
• Microsoft SQL Server 2008 R2 Standard Edition with SP1 (English version)
• Microsoft SQL Server 2005 Standard Edition with SP3 (English version)
Microsoft SQL Server 2005 Standard Edition or Microsoft SQL Server 2008 Standard Edition is required for
clusters and multi-processor machines with hyper threading and is recommended for production
environments. For redundancy, set up a SQL server mirror or a SQL server cluster.
Note: Adobe Connect includes Microsoft SQL Server 2005 Express Edition with SP3. Use Microsoft SQL Server
2005 Express Edition only in testing and development environments.
• Network requirements
• 100 Mbps Ethernet (full-duplex). 1 Gbps recommended.
• A fully qualified domain name (FQDN)
• SSL certificates (if SSL is configured)
• SSL configuration requires a unique IP address, FQDN, and public SSL certificate for each meeting server in a
cluster and one IP address, FQDN, and public SSL certificate for all application servers in a cluster to share.
(Each Adobe Connect contains a meeting server and an application server.)
• Port requirements—inbound
• Port 1935 for RTMP
• Port 80 or another port for HTTP
• Port 443 if SSL is enabled
Last updated 7/10/2012
ADOBE CONNECT 9 INSTALLATION CHECKLIST
Adobe Connect 9 Installation Checklist
• Port 8506 if Adobe Connect Edge Server is part of your deployment
• Port 4502 if Adobe CQ Author is configured. This configuration is optional and the port can be changed during
installation.
• All the ports between 5000-6000 are required for Adobe Flash Media Gateway.
• Port requirements—outbound
• Port 25 for SMTP (optional, but recommended). Used for communication between Adobe Connect and a mail
server inside the firewall.
• Port 1433 for SQL Server (if the database server is not on the same host as Adobe Connect). For more
information, see the SQL Server documentation.
• Port 4503 if Adobe CQ Publisher is configured. This configuration is optional and the port can be changed
during installation.
• All the ports between 5000-6000 are required for Adobe Flash Media Gateway.
• Embedded servers require the .NET framework. If .NET framework is not found on the server, the installation
process prompts you to install it.
For complete system requirements, see Adobe Connect 9 Tech specs.
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System requirements for end users
For end user requirements, see www.adobe.com/go/learn_cnn_sysreqs_en.
Installation
As you begin the installation process, do the following:
• Enter the serial number when the installer prompts. You can get your serial number from
http://licensing.adobe.com.
• Have access to an Internet connection that allows access to sites outside your network. Download a license file from
Adobe and install it on the server hosting Adobe Connect.
• Answer the prompts as they appear in the Installer.
For more information, see Migrating, Installing, and Configuring Adobe Connect 9.
Post-installation
After the installation is complete, do the following:
• Complete any remaining configuration and integration tasks as described in Migrating, Installing, and Configuring
Adobe Connect 9.
• Start the database engine, if needed.
• Start and stop each Adobe Connect application to verify that your installation was successful and all features are
functional, as described in the
Migrating, Installing, and Configuring Adobe Connect 9 guide.
Last updated 7/10/2012
ADOBE CONNECT 9 INSTALLATION CHECKLIST
Adobe Connect 9 Installation Checklist
Troubleshooting
If you encounter unexpected results after installing Adobe Connect, do the following:
• Consult the TechNotes in the Adobe knowledgebase at www.adobe.com/support/connect.
TechNotes are based on the FAQs and technical issues that come to the attention of Adobe staff.
• Review the topics in the Adobe Online Forums at forums.adobe.com.
These forums are the Adobe Community’s peer-to-peer discussions of Adobe products. These forums are a useful
source of information, user tips, and best practices. These forums are not an official customer support channel for
Adobe.
• Contact your Adobe Support representative at www.adobe.com/support/programs/connect. You must have your
serial number to access this site.
Adobe Connect Resources
• Adobe Connect Help and Support Center, at www.adobe.com/support/connect, contains documentation, articles,
tutorials, TechNotes, and troubleshooting information.
• Adobe Connect User Community, at www.connectusers.com, contains video tutorials, forums, and information
about Adobe Connect user groups and events.
• Support for Adobe Connect, at www.adobe.com/support/programs/connect, contains information about support
plans and how to contact Adobe Support.
• Adobe Connect forums, at http://forums.adobe.com/community/adobeconnect and
http://www.connectusers.com/forums/, are vibrant discussion boards frequented by many experts. You can seek
and provide assistance for all Adobe Connect related queries.
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Last updated 7/10/2012
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