Page 1
MP-20TWS
True Wireless Dual-Driver Earbuds with Active Noise Cancelling
OWNER’S MANUAL
Page 2
Important Safety Instructions
1. Read, follow, and keep these instructions. Heed all warnings.
2. Do not use in or near dangerous environments. This includes driving,
cycling, walking, jogging and other areas where trac is present
and accidents could occur.
3. Keep this product and its accessories out of reach of children. Handling
or use by children may pose a risk of death or serious injury. Contains
small parts and cords that may pose a risk of choking or strangulation.
4. Set the volume level of the audio device to a minimum, and then,
afer connecting the earbuds, adjust the volume gradually.
Sudden exposure to loud noises could cause hearing damage.
5. Keep earbuds clean. To clean the earbuds, wash outside with a mild
detergent solution.
6. Do not attempt to modify this product. Doing so could result in personal
injury and/or product failure.
7. Do not immerse in water, such as while taking a shower, bath, or washing
your face. Otherwise, sound deterioration or failures may result.
8. Do not use while sleeping as accidents may result.
9. Stop using the earbuds immediately if they are causing great discomfort,
irritation, rash, discharge, or any other uncomfortable reaction.
10. If you are currently receiving ear treatment, consult your physician
before using this device.
11. The maximum ambient temperature during use of the appliance
must not exceed 0–40˚ C // 32–04˚ F.
12. This device complies with Part 5 of the FCC Rules [and contains
license-exempt transmitter(s)/receiver(s) that comply with Innovation,
Science and Economic Development Canada’s license-exempt RSS(s)].
Operation is subject to the following two conditions:
() This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference
that may cause undesired operation.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil
est conforme aux CNR d’Innovation, Sciences et Développement économique
Canada applicables aux appareils radio exempts de licence. L’exploitation
est autorisée aux deux conditions suivantes:
() L’appareil ne doit pas produire de brouillage, et
(2) L’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le fonctionnement.
High sound pressure. Hearing damage risk.
Do not listen at high volume levels for long periods.
WARNING — The battery (battery or batteries or battery pack) shall
not be exposed to excessive heat such as sunshine, fire or the like.
13. This equipment complies with radiation exposure limits set forth
for an uncontrolled environment. End user must follow the specific operating
instructions for satisfying RF exposure compliance. This transmitter must
not be co-located or operating in conjunction with any other antenna
or transmitter. The portable device is designed to meet the requirements
for exposure to radio waves established. The maximum SAR value
of the device reflected in the report meets the limit requirement of .6 W/kg.
14. NOTE: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 5 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined
by turning the equipment o and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications to this device not expressly
approved by LOUD Audio, LLC. could void the user’s authority
to operate the equipment under FCC rules.
Canada ICES-003(B)/NMB-003(B)
15. RF Power: ≤8.6dBm (EIRP)
Bluetooth frequency range: 2400 – 2483.5 MHz
Bluetooth transmitter modulation: GFSK, π/4-DQPSK, 8-DPSK
16. Exposure to extremely high noise levels may cause permanent hearing loss.
Individuals vary considerably in susceptibility to noise-induced hearing loss,
but nearly everyone will lose some hearing if exposed to suciently intense
noise for a period of time. The U.S. Government’s Occupational Safety
and Health Administration (OSHA) has specified the permissible noise
level exposures shown in the following chart.
According to OSHA, any exposure in excess of these permissible limits
could result in some hearing loss. To ensure against potentially dangerous
exposure to high sound pressure levels, it is recommended that all persons
exposed to equipment capable of producing high sound pressure levels
use hearing protectors while the equipment is in operation. Ear plugs
or protectors in the ear canals or over the ears must be worn when
operating the equipment in order to prevent permanent hearing
loss if exposure is in excess of the limits set forth here:
CAUTION — A battery subjected to extremely low air pressure may result
in an explosion or the leakage of flammable liquid or gas.
CAUTION — Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type.
MP-20TWS True Wireless Dual-Driver Earbuds with Active Noise Cancelling
NOTE ON STATIC ELECTRICITY
Static electricity accumulated in the body may cause mild tingling in your ears.
To minimize the eect, wear clothes made from natural materials.
Correct disposal of this product: This symbol indicates that this product should not be disposed of with your household waste, according to the WEEE directive (202/9/EU) and your national law.
This product should be handed over to an authorized collection site for recycling waste electrical and electronic equipment (EEE). Improper handling of this type of waste could have a possible
negative impact on the environment and human health due to potentially hazardous substances that are generally associated with EEE. At the same time, your cooperation in the correct disposal
of this product will contribute to the eective usage of natural resources. For more information about where you can drop o your waste equipment for recycling, please contact your local city
oce, waste authority, or your household waste disposal service.
2
MP-20TWS True Wireless Dual-Driver Earbuds with Active Noise Cancelling
Duration, per
day in hours
8 90 Duo in small club
6 92
4 95 Subway Train
3 97
2 00 Very loud classical music
.5 02
05 The dogs barking at the mailman
0.5 0
0.25 or less 5 Loudest parts at a rock concert
Sound Level dBA,
Slow Response
Typical Example
Page 3
Contents
Owner’s Manual
Features
Important Safety Instructions ........................... 2
Contents .............................................................. 3
Features ...............................................................3
Introduction ........................................................ 4
MP-20TWS Features .......................................... 5
First Things First ................................................ 5
. USB-C Power Connection .........................5
2. Case Switch and 3. Status LEDs .............5
4. Left Earbud ...............................................6
5. Right Earbud ............................................. 6
An Illustrated Guide to the Earbuds .................. 7
Pairing and Connecting with Bluetooth ............ 8
Active Noise Cancelling (ANC) ..........................8
Hybrid dual driver utilizes Knowles® balanced armature
and custom dynamic drivers
MIS™ Hybrid active noise cancelling
Bluetooth 5.2 for high-fidelity, low-latency streaming
Three Knowles SiSonic™ mics for optimal noise cancelling
& call quality
IPX4 waterproof rating
Capacitive touch controls
Compatible with Siri, Google Assistant
13+ hours of battery life
Care and Maintenance ....................................... 8
An Illustrated Guide to the Macarena ............... 9
Appendix A: Service Information ..................... 0
Appendix B: Technical Information ..................
Limited Warranty ...............................................2
Please write the serial number(s) here for future
reference (i.e., insurance claims, tech support,
return authorization, make dad proud, etc.)
Purchased at:
Date of purchase:
Included wireless charging case adds 40+ more hours
of playtime
USB-C fast charging
Three dierent sizes of included eartips
Part No. SW40 Rev. A 0/22
©2022 LOUD Audio, LLC. Alright Alright All Rights Reserved.
Owner’s Manual
3
Page 4
Introduction
How to Use This Manual:
Combining the latest true wireless stereo technology with
premium, studio-grade tuning, MP-20TWS earbuds deliver
breathtaking clarity and bass even in noisy environments.
Hybrid active noise cancelling utilizes three Knowles
SiSonic™ microphones to make external interruptions
disappear for an incredibly immersive experience.
And with a hybrid dual-driver design that features Knowles®
balanced armature and custom dynamic drivers, you will
hear and feel your music, movies, and games at a whole
new level of detail that you didn’t know was possible.
Bluetooth® 5.2, easy touch controls, virtual assistant
compatibility, up to 3+ hours of battery life, and an included
charging case which adds over 40+ hours of play time make
MP-20TWS the ultimate true wireless earbuds for incredible
sound and versatility on the go.
Afer this introduction, a getting started guide will help
you get things set up fast. The hookup diagrams show
some typical use-case scenarios.
This icon marks information that is critically
important or unique! For your own good, read and
remember them...it is a good idea to pay special
attention to these areas in the Owner’s Manual
marked with the “VERY IMPORTANT” hand icon.
There’s an illustration of a microscope,
so, of course, you’re going to get more
detailed information when you see this
little guy. There are explanations of
features and practical tips listed here.
It’s a good idea to pay attention to text displayed
next to a note icon, as this icon draws attention
to certain features and functions relating
to the usage of the wireless earbuds.
MP-20TWS True Wireless Dual-Driver Earbuds with Active Noise Cancelling
Things to Remember:
• Never listen to loud music for prolonged periods. Please see
the Safety Instructions on page 2 for information on hearing
protection.
• Save the shipping boxes and packing materials!
You may need them someday.
• Save your sales receipt in a safe place.
4
MP-20TWS True Wireless Dual-Driver Earbuds with Active Noise Cancelling
Page 5
MP-20TWS Features
CASE FRONT CASE REAR
Owner’s Manual
1 23
First Things First
Before diving right in, let’s take a quick look
at three VERY IMPORTANT things to address.
First and foremost: there is a plastic tab located
between the earbuds and charging case. Remove
the tab and throw it away. It is no longer needed.
The MP-20TWS wireless earbuds were designed
with sound and comfort in mind. That said,
for the best results, there are L/R markings
on the inside of the earbuds to determine each side.
Warning: The earbuds can be loud
and could cause permanent hearing
damage. Even intermediate levels
may be painfully loud. BE CAREFUL!
Always turn the volume all the way down before
putting on the earbuds. Then turn it up slowly
as you listen carefully.
Thanks for listening... now back to our regularly
scheduled programming!
. USB-C Power Connection
The earbuds are charged via the included case.
The earbuds may either be tucked away inside the case
or elsewhere. Your earholes, perhaps?! Then the case
is charged regardless of the location of the earbuds.
Here’s how: connect the USB-C side
of the detachable power cord (included
in the packaging) to the case and plug the other end
of the power cord into a standard USB-A connector.
A fully charged set of MP-20TWS earbuds
can last for up to 3+ hours of continuous usage...
and it takes only -2 hours for a completely dead
set to become fully charged once again! Furthermore,
the case adds an additional 40+ hours of playtime...
and who doesn’t like more playtime?!
2. Case Switch and 3. Status LEDs
The momentary case switch is pushed in order
to view battery level, place the earbuds into pairing
mode and reset the earbuds back to factory default.
The LEDs indicate the status of the earbuds, including
power, battery level and more.
• Battery Status: Pushing the case switch will
display the status of the batteries:
1 Push – Displays the earbuds battery status.
The earbuds’ battery levels are displayed
by the LEDs:
LED slowly flashing – Lef earbud is charging.
LED solid green – Lef earbud is fully charged.
LED 4 slowly flashing – Right earbud is charging.
LED 4 solid green – Right earbud is fully charged.
The earbuds inside the case will illuminate solid
red to indicate that they are being charged...
for crimes they did not commit! They’re also
having their batteries (re)charged.
2 Pushes – Displays the case battery status. The
case’s battery level is displayed by the four LEDs:
LED – 0-25% charge
2 LEDs – 26-50% charge
3 LEDs – 5-75% charge
4 LEDs – 76-00% charge
If the case is at, say, 40% charged, then two
of the case LEDs will illuminate green and the
other two will flash green to indicate charging.
When fully charged, all four LEDs will illuminate
green.
3 Pushes – Turns the LEDs o. They will also turn
o automatically afer three seconds of inactivity.
Please note that the earbuds should not
be used while charging. If that seems
implausible, one could argue that one
earbud could be charging while the other
is used for listening. Again, please do not do this.
• Bluetooth Pairing Mode: With the case open,
press and hold the case button down for three
seconds (with the earbuds in the case). All four
LEDs will flash quickly, then the earbuds will enter
pairing mode.
Owner’s Manual
5
Page 6
MP-20TWS Features continued...
4 5
LEFT RIGHT
• Factory Reset: With the case open, press
and hold the case button down for ten seconds
– with the earbuds in the case – to factory reset
them. LEDs and 3 will illuminate and flash
quickly to indicate success.
• BT Pairing Mode: Earbud LEDs flash blue and red.
• BT Connected: Earbud LEDs are o.
4. Lef Earbud
The inside of the lef earbud is for listening,
but the outside opens a world of possibilities.
Here you are able to tap and/or hold the lef earbud
to power ambient mode on/o, go to the previous
track, turn the volume down and more.
There are illustrations on the following page,
but the features are listed below, as well:
• 1x Taps: Tapping the lef side of the earbud
once quickly will turn ambient mode on or o.
• 2x Taps: Tapping the lef side of the earbud
twice quickly will play the previous track.
• 3x Taps: Tapping the lef side of the earbud
thrice will cycle through the noise cancelling
modes – ANC On, Wind Reduction Mode,
and ANC O.
5. Right Earbud
The inside of the right earbud is for listening,
but the outside opens a world of possibilities.
Here you are able to tap and/or hold the right earbud
to play/pause, answer the phone, go to the next track,
end/ignore phone calls, turn the volume up and more.
There are illustrations on the following page,
but the features are listed below, as well:
• 1x Taps: Tapping the right side of the earbud
once quickly will result in the music pausing/
playing. This is also the way to answer phone calls.
• 2x Taps: Tapping the right side of the earbud twice
quickly will play the next track. This is also the way
to end (and ignore) phone calls.
• 3x Taps: Tapping the right side of the earbud thrice
quickly will result in the voice assistant making
an appearance. MP-20TWS earbuds are compatible
with both Siri and Google Assistant.
• Hold: Tapping (and holding) the right side
of the earbud down will raise the volume.
• 10 Second Hold: Tapping (and holding) the right
side of the earbud down for 0 seconds will
reset the right earbud.
MP-20TWS True Wireless Dual-Driver Earbuds with Active Noise Cancelling
6
• Hold: Tapping (and holding) the lef side
of the earbud down will lower the volume.
• 10 Second Hold: Tapping (and holding) the lef
side of the earbud down for 0 seconds will
reset the lef earbud.
• Macarena: Once you have memorized
the MP-20TWS commands, it’s time
to learn (and dance) the Macarena.
Illustrations on page 9.
There is nothing to touch, tap or hold if the
battery is running out of juice. You will be
told, “battery is low, please charge” over
and over again until, well, you charge them.
MP-20TWS True Wireless Dual-Driver Earbuds with Active Noise Cancelling
• Macarena: Once you have memorized
the MP-20TWS commands, it’s time
to learn (and dance) the Macarena.
Illustrations on page 9.
There is nothing to touch, tap or hold if
the battery is running out of juice. You will
be told, “battery is low, please charge” over
and over again until, well, you charge them.
Page 7
An Illustrated Guide to the Earbud Features
Reset Earbud
Reset Earbud
Owner’s Manual
L
1× TAP
Ambient Mode On/Off
R
1× TAP
Pause/Play/Answer Calls
2× TAPS
Previous Track
3× TAPS
ANC/Wind Reduction/Off
HOLD
Volume Down
2× TAPS
Next Track/End/Ignore Phone Calls
3× TAPS
Voice Assistant
HOLD
Volume Up
10 SECOND HOLD
10 SECOND HOLD
Owner’s Manual
7
Page 8
MP-20TWS Features continued...
Pairing and Connecting with Bluetooth
Voice prompts will indicate the power on /o status,
as well as the connecting / paired status.
Upon powering up the wireless earbuds,
the Bluetooth function is either:
() In sleep mode. See ‘Pairing and connecting
for the first time’ (below) or...
(2) ...Paired and connected. See ‘Previously paired
and connected devices’ (also below).
Pairing and connecting for the first time:
On the first power-up, a voice prompt will state,
“power on” followed by, “ready to pair”.
While the earbuds are in pairing mode,
simultaneously scan for Bluetooth devices on
the computer or device. You should see ‘MP-20TWS’
appear in the list of “available devices”. Select it by
tapping it. From there, your Bluetooth device should
indicate that it is successfully connected (“pairing
complete”).
If this does not work, start the pairing process again,
and make sure that the earbuds and computer / device
are both in pairing mode at the same time.
Previously paired and connected devices:
The Bluetooth connection will disconnect if it’s out
of range. Previously paired and connected devices will
automatically reconnect upon subsequent power-ups;
no need to re-pair devices each time! In this case,
a voice prompt will state, “power on” followed by,
“connected”.
If you would prefer to manually place the earbuds
into Bluetooth pairing mode while they’re in the case,
press and hold down the case button for 3 seconds.
The Bluetooth connection may disconnect
when aected by electrostatic discharge
(ESD) or electrical fast transients (EFT).
If this occurs, manually reconnect the Bluetooth
connection.
Mode, and ANC O. A “noise cancelling on”, “noise
cancelling o”, or “wind noise reduction” voice prompt
will confirm the choice.
The MP-20TWS earbuds also have ambient
mode. A quick single-tap on the lef earbud
will add/remove “ambient sound”. A voice
prompt will confirm the choice.
Care and Maintenance
Your wireless earbuds will provide many years
of reliable service if you follow these simple guidelines:
• Avoid exposing them to moisture. If they will
be used outdoors, be sure they are under cover
if rain is expected.
• Use a dry cloth to clean the earbuds. Avoid
getting moisture into any of the openings of the
earbuds, particularly where the drivers are located.
Now that we feel confident in your ability to take care
of the MP-20TWS earbuds and maintain them for years
to come, we are here to inform you that they have a
waterproof rating of IPX4! Oh, cool!
But, wait... what does that mean exactly? The IP Code
– aka ingress protection code – determines the amount
of protection a device has from water, dust and other
particles.
Safety first! Here is what is OK to do:
• IPX1: Protection from dripping water and sweat.
Exercising, for example.
• IPX2: Protection from vertically dripping water.
It’s not hot and sunny everywhere. It rains in some
places. You will be protected from a light drizzle.
• IPX3: Protection from sprayed water. Is your
wife watering the plants with a water bottle
when she “accidentally” sprays you seven
or eight times? This is A-ok, too!
MP-20TWS True Wireless Dual-Driver Earbuds with Active Noise Cancelling
Active Noise Cancelling (ANC)
Active Noise Cancelling (ANC) is ofen thought
of as “Active Noise Control.” It is a way to remove
(or “cancel”) any unwanted sound, by essentially
“creating” an inverted sine wave, throwing the signal
out-of-phase. This is all automatic and there is nothing
you need to do other than decide if you want ANC on
or not. Try it with, then without, to see which you prefer!
As mentioned previously, tapping the lef side
of the earbud thrice quickly will cycle through
the noise cancelling modes – ANC On, Wind Reduction
8
MP-20TWS True Wireless Dual-Driver Earbuds with Active Noise Cancelling
• IPX4: Protection from splashed water.
Perhaps you’re poolside catching rays while
sipping on umbrella drinks on an all-expenses
paid vacation. Of course the kids love swimming
and playing pool games. Typically this results
in you – not anyone else, of course, just you –
catching their splashed pool water. Here, you
and the MP-20TWS earbuds are safe, too!
Now that you know what is OK to do, here is what
NOT to do. Attempting any of the following will void
your warranty: holding them under a running faucet,
spraying a hose directly on them, taking a shower
with them, submerging them under water and anything
of the like.
Page 9
An Illustrated Guide to the Macarena
Owner’s Manual
Extend right arm
straight out, palm down.
Move left hand to the
back side of your head.
Extend left arm
straight out, palm down.
Turn right hand over.
Turn left hand over.
Move right hand to the
back side of your head.
Bring right hand to left shoulder.
Bring left hand to right shoulder.
Place right hand on left hip.
Place left hand on right
hip, crossing arms.
Move right hand to right hip.
On the last count of the phrase,
jump straight up in the air and do
a quarter turn to the right.
Repeat the steps three more times
to complete a full 360˚ circle!
Move left hand to left hip.
Wiggle hips to the music.
Owner’s Manual
9
Page 10
Appendix A: Service Information
If you think your earbuds have a problem,
please check out the following troubleshooting
tips and do your best to confirm the problem.
Visit the Support section of our website
(www.mackie.com/support) where you will find
lots of useful information such as FAQs and other
documentation. You may find the answer to the
problem without having to part with your earbuds.
Troubleshooting
No power
• Is it charged? There is an amazing amount
of usage time, but they do need to be
recharged occasionally!
• Is it the year 22? If so, their better days
are behind them now.
No sound
• Is the level for the input source turned all
the way down or muted? How about the levels
on the earbuds? Verify that all the volume
controls in the system are properly adjusted.
• Is the signal source working? Try with speakers
first. If it’s good there, try with hardwired
headphones next. If it’s good there, it might
be that the Bluetooth hasn’t been connected
or something else.
Poor sound / Noise
• Is it loud and distorted? Make sure that you’re not
overdriving a stage in the signal chain. Verify that
all level controls are set properly.
The Macawhat?
• Don’t give up! Just like anything else, perfecting
the Macarena dance requires time, patience
and... practice!
Bluetooth or Other Issues
• Please email or call Technical Support if you
are having any other issue not listed here:
o mackie.com/support-contact
o -800-898-32
MP-20TWS True Wireless Dual-Driver Earbuds with Active Noise Cancelling
10
MP-20TWS True Wireless Dual-Driver Earbuds with Active Noise Cancelling
Repair
For warranty service, refer to the warranty
information on page 2.
Non-warranty service is available at a factoryauthorized service center. To locate the nearest service
center, visit www.mackie.com/support/service-locator.
Service for Mackie earbuds living outside the United
States may be obtained through local dealers
or distributors.
If you do not have access to our website, please
call our Tech Support department at -800-898-32
(normal business hours, Pacific Time), to explain the
problem. They will tell you where the nearest factoryauthorized service center is located in your area.
Page 11
Appendix B: Technical Information
Specifications: MP-20TWS
Owner’s Manual
Frequency Response 0 Hz – 20 kHz
Maximum SPL Peak 06 dB @ kHz/ mW
Sensitivity 03 ±3 dB @ kHz mW/IEC7
Drive Type 0 mm dynamic woofer
+ Knowles balanced armature tweeter
Charge Time Hour (Earbuds)
.5-2 Hours (Case)
Use Time 3 hours (music)
0 hours (music and ANC on)
8 hours (phone)
Bluetooth 5.2
Bluetooth Range ≥33 feet / 0 meters
Compatible Bluetooth Profiles HSP, HFP, A2DP, AVRCP
Supported Codec AAC, SBC
ANC Type Mackie MIS™ Wide-band Hybrid (FF+FB)
Input 5V 400 mA
Output 5V 00 mA
Battery Technology Polymer Lithium Battery:
85mAh (Earbuds, Quick Charge)
System Requirements All PC and Mac,
Physical Properties
Case Size (H x W x D):
Weight:
Disclaimer
Since we are always striving to make our products
better by incorporating new and improved materials,
components, and manufacturing methods, we reserve
the right to change these specifications at any time
without notice.
The “Running Man” figure is a registered trademark
of LOUD Audio, LLC.
All other brand names mentioned are trademarks
or registered trademarks of their respective holders,
and are hereby acknowledged.
©2022 LOUD Audio, LLC. All Rights Reserved.
0.04 lb • 0.2 kg (Earbuds)
500mAh (Case)
Android and iOS devices
that have Bluetooth
are supported
2.7 x . x .7 in
69 x 29 x 42 mm
0. lb • 0.5 kg (Case)
Owner’s Manual
11
Page 12
Limited Warranty
Please keep your sales receipt in a safe place.
This Limited Product Warranty (“Product Warranty”) is provided by LOUD Audio, LLC (“LOUD”) and is applicable to products
purchased in the United States or Canada through a LOUD-authorized reseller or dealer. The Product Warranty will not extend
to anyone other than the original purchaser of the product (hereinafer, “Customer,” “you” or “your”).
For products purchased outside the U.S. or Canada, please visit www.mackie.com to find contact information for your local
distributor, and information on any warranty coverage provided by the distributor in your local market.
LOUD warrants to Customer that the product will be free from defects in materials and workmanship under normal use
during the Warranty Period. If the product fails to conform to the warranty then LOUD or its authorized service representative
will at its option, either repair or replace any such nonconforming product, provided that Customer gives notice of the
noncompliance within the Warranty Period to the Company at: www.mackie.com or by calling LOUD technical support
at .800.898.32 (toll-free in the U.S. and Canada) during normal business hours Pacific Time, excluding weekends
or LOUD holidays. Please retain the original dated sales receipt as evidence of the date of purchase. You will need it
to obtain any warranty service.
For full terms and conditions, as well as the specific duration of the Warranty for this product, please visit www.mackie.com.
The Product Warranty, together with your invoice or receipt, and the terms and conditions located at www.mackie.com
constitutes the entire agreement, and supersedes any and all prior agreements between LOUD and Customer related
to the subject matter hereof. No amendment, modification or waiver of any of the provisions of this Product Warranty
will be valid unless set forth in a written instrument signed by the party to be bound thereby.
MP-20TWS True Wireless Dual-Driver Earbuds with Active Noise Cancelling
12
Need help with the earbuds?
• Visit www.mackie.com/support to find: FAQs, manuals, addendums, and other documents.
• Email us at: www.mackie.com/support-contact
• Telephone 1-800-898-3211 to speak with one of our splendid technical support chaps
(Monday through Friday, normal business hours, Pacific Time).
MP-20TWS True Wireless Dual-Driver Earbuds with Active Noise Cancelling
Page 13
9820 North Creek Parkway #20
Bothell, WA 980 • USA
Phone: 425.487.4333
Toll-free: 800.898.32
Fax: 425.487.4337
www.mackie.com
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