Lucent Technologies CALLMASTER, CALLMASTER V User Manual

CALLMASTER® V Telephone Console
User’s Guide

The CALLMASTER V Telephone Console. . . . . . . . . . . . . 1

Headset Connections with the CALLMASTER V. . . . . . 2

Compatible Headpieces. . . . . . . . . . . . . . . . . . . . . . . . . . 3

The CALLMASTER V Recorder Interface. . . . . . . . . . . . 3

The Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using the Softkey Feature Menus. . . . . . . . . . . . . . . . . . 4

Other Softkey Features That May Be On Your Display. 4

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . . 8

Voice and Display Features . . . . . . . . . . . . . . . . . . . . . . . . 8

Operating Range Requirements. . . . . . . . . . . . . . . . . . . . . 9

Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Important Safety Warnings for Installation . . . . . . . . . 10

Desktop Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installing the Designati on Ca rd . . . . . . . . . . . . . . . . . . 13

Orderable Cards and Equipment . . . . . . . . . . . . . . . . . 14

555-233-735
Comcode 108488222
Issue 1
September 1999

CALLMASTER® V Telephone Console User’s Guide

NOTICE

While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Lucent
Technologies can assume no responsibility for any errors. Changes or
corrections to the in form ati on contained in this documen t m ay be in corporated
into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact: Lucent Technologies BCS Publications Center

2855 N. Franklin Road
Indianapolis, IN 46219
Domestic: 1 800 457-1235 International: 1 317 322-6791
Domestic Fax: [phone] International Fax: [phone]

Order: Document No. 555-233-735

Issue 1, September 1999

HEARING AID COMPATIBILITY

The CALLMASTER V telephone console is Hearing Aid Compatible (HAC)

when used with HAC head se ts, and th us all u nits hav e “HAC ” pri nte d on th em .

ii

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

You are responsible for the secu rity of yo ur syst em. Lucent Technologies doe s
not warrant that this product is immune from or will prevent unauthorized use
of common-carrier telecommunication services or facilities accessed through
or connected to it. L ucent Technologies w ill n ot be re sponsibl e for an y charg es
that result from such unauthorized use . Product administration to prevent
unauthorized use is your responsibility and your system manager should read
all documents provided with this product to fully understand the features
available that may reduce your risk of incurring charges.

TRADEMARKS

DEFINITY, AUDIX, and CALLMASTER are registered trademarks of Lucent
Technologies.
Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.

FCC REGULATIONS

The FCC requires us to provide the following warning for Class B residential
installations.

WARNING: This equipment has been tested and found to comply with the
limits for a Class B digi tal device, p ursuant to P art 15 of the FC C Rules. Th ese
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio and
television communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antennae.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.

• Consult the dealer or an experienced radio/tv technician for help.

CALLMASTER® V Telephone Console User’s Guide

iii

OBTAINING PRODUCTS

To learn more about Lucent Technologies products and to order any of these
products, contact Lucent Direct, the direct-market organization of Lucent
Technologies Business Communications System. Access their web site at
www.lucentdirect.com or call the following numbers: customers should call
1 800 451-2100 or account executives can contact Lucent Direct at
1 800 778 1880 (voice) or 1 800 778-1881 (fax).

THE “CE” MARK

If the “CE” mark is affixed to this equipment. it means that it conforms to the
European Union Electromagnetic Compatibility Directive (89/336/EEC) and
the Low Voltage Directive (73/23/EEC).

Prepared by © 1999 Lucent Technologies
BCS Product Publications All Rights Reserved
Middletown, New Jersey 07748-1998 Printed in USA

IMPORTANT USER SAFETY
INSTRUCTIONS

The most careful attention has been devoted to quality standards in the
manufacture of your new telephone. Safety is a major factor in the design of
every set. But, safety is YOUR responsibility too.

Please read carefully th e helpfu l tips lis ted bel ow and on the ne xt page . These
suggestions will enable you to take full advantage of your new voice terminal.
Then, retain these tips for later use.

!

CAUTION:

This telephone is NOT for residential use. It is for business systems
applications ONLY. It will NOT operate on public networks. It MUST
BE connected to a DEFINITY Enterprise Communications Server.
Use in a residential environment could result in an electrical short
circuit when the telephone wiring is set up to provide other
applications, for example, for appliance control or power
transformers. The AC power used in these ap plicatio ns may create a
safety hazard by placing a direct short circuit across the telephone
wiring.

Use

When using your telephone equipment, the following safety precautions
should alwa ys be f ollowed to reduce the risk of fire, electric shock, and inju ry to
persons.

• Read and understand all instructions.

• Follow all warnings and instructions marked on the telephone.

CALLMASTER® V Telephone Console User’s Guide

iv

This telephone can be hazardous if immersed in water. To avoid the

•

possibility of electric shock, do not use it while you are wet. If you
accidentally dr op the tel ephon e into wate r, do not retrieve it until you have
first unplugged the lin e cord from the modu lar wall jack. The n, call se rvice
personnel to ask about a replacement.

• Avoid usi ng the te lephone d uring ele ctrica l storms in you r immediate area.

There is a risk of electric shock from lightning. Urgent calls should be
brief. Even though protective measures may have been installed to limit
electrical surges from entering your business, absolute protection from
lightning is impossible.

• If you suspect a natural gas leak, report it immediately, but use a

telephone away from the area in question. The telephone’s electrical
contacts could generate a tiny spark. While unlikely, it is possible that this
spark could ignite heavy concentrations of gas.

• Never push objects of any kind into the equipment through housing slots

since they may touch hazardous voltage points or short out parts that
could result in a risk of electric shock. Never spill liquid of any kind on the
telephone. If liquid is spilled, however, refer servicing to proper service
personnel.

• To reduce the risk of electric shock, do not disassemble this telephone.

There are no user serviceable parts. Openi ng or removing covers may
expose you to hazardous voltages. Incorrect reassembly can cause
electric shock when the telephone is subsequently used.

Service

1. Before cleaning, unplug the telephone from the modular wall jack. Do
not use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.

2. Unplug the telephone from the modular wall jack. Be sure to refer
servicing to qualified service personnel when these conditions exist:

— If liquid has been spilled into the telephone.
— If the telephone has been exposed to rain or water.
— If the telephone has been dropped or the housing has been

damaged.

— If you note a distinct change in the performance of the telephone.

SAVE THESE INSTRUCTIONS

When you see th is warnin g symbol on the produ ct, refer
to this instructions booklet packed with the product for

!

more information before proceeding.

CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1
The CALLMASTER V Telephone Console 1

The CALLMASTER V Telephone Console

The CALLMASTER® V telephone ha s been sp ecially designed for use with the
Automatic Call Distribution (ACD) system and the many features of the
DEFINITY® Enterprise Communications Server (ECS) and the DEFINITY
Communications System Generic 1, Generic 2, and Generic 3. This

telephone is designed to be use d with a headset in a 2-wire environmen t.
Note: Power for the CALLMASTERV telephone, including the headset,

comes from the DEFINITY switch through the 2-wire DCP line.

The CALLMASTER V also has a built-in Recorder Interface which allows you
to connect th e tel eph one to a recording device so th at you can record all voic e

interactions. For more information about this interface, see “The
CALLMASTER V Recorder Interface” on page 3.

Note: The tape recorder used with the CALLMASTER V telephone must be

not

purchased by the user; it is

provided with the telephone.

®

Figure 1 below shows a front view of the CALLMASTER V telephone. The
features of the telephone are explained after the figure.

Note: For a rear view of the telephone, see Figure 4 on page 9.

1

2
3

4
5

6

7

CALLMASTER V

8

Menu Exit Prev Next

Speaker

Mute Hold

Redial

Transfer

Conf

Test

Ring

DEF

ABC

1

GHI

4

PQRS

7

*

Volume

3

2

MNOJKL

56

TUV

WXYZ

8

9

#

O

Tel #

9

10
11
12

13
14

FIGURE 1 The CALLMASTER V Telephone Console, Front View

CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1
The CALLMASTER V Telephone Console 2

The following features correspond to the numbers in Figure 1.

1) Telephone Notepad 8) Volume control button

2) Mute (or ) button 9) Display

3) Speaker (or ) button 10) Softkeys

4) Transfer/Test (or ) button 11) Disp la y control buttons

5) Redial (or ) button 12) Hold (or ) button

6) Conf/Ring (or ) button 13) Call appeara nc e/ fe at ur e buttons
(See Note immediately below)

7) Dial pad 14) Message light — labeled

Note: Two feature buttons must be administered in the following ways:

• One of the feature buttons must be designated as the
Headset On/Off button;

• The Release feature must be administered on a second feature
button.

Headset Connections with the CALLMASTER V

The headset connection for the CALLMASTER V consists of a headpiece
(shown as 1 in Figure 2 below) which is plugged into an adapter cord (shown
as 2).

Note: Your system manager MUST administer a button on your

set. Use this button to turn your headset on and off. For instructions for
using this feature button, see “Headset On/Off” in the section titled

Call-Handling Features.

Headset On/Off

1

FIGURE 2 The Headset Conn ecte d to One of the Headset Jacks (sho wn

as 3) on the CALLMASTER V Telephone

2

3