Troubleshooting
8
There is no picture at night.
• Camera is capable of seeing in extremely low light conditions (0.05 Lux), but it cannot
see in total darkness. It is recommended to install the camera where there is some
ambient light (for example: street lighting, starlight, moonlight, etc.) or leave a light on
in the area where the camera is installed.
No image at startup.
• When the camera is first powered on, it performs a startup check. It may take up to 2
minutes after startup for the camera image to appear.
• Check to ensure your camera is properly connected (see 4 Connecting the Camera,
page 4) and the power adapter is plugged in.
• Connect the power adapter to a different outlet.
• Make sure power adapter is the original one provided (24V AC). Do not use other
power adapters with this product, as this will void the warranty.
No image or camera image is unclear.
• Dome cover is dirty. Clean the dome cover with a soft, slightly damp cloth. Do not use
anything other than water to clean the dome cover, as chemicals such as acetone can
permanently damage the plastic.
• Extension cable run may be too long (see 5.2 Extension Cables, page 5 for details).
• Voltage may drop over distance and affect image quality. The power adapter must be
connected either at the end of the provided 100ft (30m) cable or directly to the camera
cable.
Image is distorted.
• Image may become unclear when camera is tilted too close to the camera base (for
example, pointed parallel to the ceiling). Tilt the camera using DVR PTZ controls.
PTZ controls are not working or are not working properly.
• Extension cables may be damaged or are not connected properly. Check your exten-
sion cable run.
DVR motion detection is constantly triggering.
• Turn off motion detection on the channel the PTZ camera is connected to. DVRs use
video motion detection, which means they detect motion by looking for changes between frames (images) in the video. If the camera is moving, the DVR will detect this
as motion.
#LX400025; r.30544/30780; en-US
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