LINKSYS WTSLGS Users Manual

Wireless-G Media Storage Link Router with SpeedBooster

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” Provided are possible solutions to problems that may occur during the installation and operation of the Router. Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1. I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a screen saying, “404 Forbidden.”

If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login screen (Netscape Navigator will require similar steps):

1. Click File. Make sure Work Offline is NOT checked.

2. Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not cached ones.

3. Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make sure the security level is Medium or lower. Then click the OK button.

2. I need to set a static IP address on a PC.

You can assign a static IP address to a PC by performing the following steps:

• For Windows 98SE and Me:

1. Click Start, Settings, and Control Panel. Double-click Network.

2. In The following network components are installed box, select the TCP/IP-> associated with your Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no association to an Ethernet adapter. Highlight it and click the Properties button.

3. In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a unique IP address that is not used by any other computer on the network connected to the Router. Make sure that each IP address is unique for each PC or network device.

4. Click the Gateway tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP address of the Router. Click the Add button to accept the entry.

5. Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website for the information.

6. Click the OK button in the TCP/IP properties window, and click Close or the OK button for the Network window.

7. Restart the computer when asked.

Appendix A: Troubleshooting Common Problems and Solutions

Wireless-G Media Storage Link Router with SpeedBooster

• For Windows 2000:

1. Click Start, Settings, and Control Panel. Double-click Network and Dial-Up Connections.

2. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and select the Properties option.

3. In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP), and click the Properties button. Select Use the following IP address option.

4. Enter a unique IP address that is not used by any other computer on the network connected to the Router.

5. Enter the Subnet Mask, 255.255.255.0.

6. Enter the Default Gateway, 192.168.1.1 (Router’s default IP address).

7. Toward the bottom of the window, select Use the following DNS server addresses, and enter the Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its website to find the information.

8. Click the OK button in the Internet Protocol (TCP/IP) Properties window, and click the OK button in the Local Area Connection Properties window.

9. Restart the computer if asked.

• For Windows XP: The following instructions assume you are running Windows XP with the default interface. If you are using the Classic interface (where the icons and menus look like previous Windows versions), please follow the instructions for Windows 2000.

1. Click Start and Control Panel.

2. Click the Network and Internet Connections icon and then the Network Connections icon.

3. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and select the Properties option.

4. In the This connection uses the following items box, highlight Internet Protocol (TCP/IP). Click the Properties button.

5. Enter a unique IP address that is not used by any other computer on the network connected to the Router.

6. Enter the Subnet Mask, 255.255.255.0.

7. Enter the Default Gateway, 192.168.1.1 (Router’s default IP address).

8. Toward the bottom of the window, select Use the following DNS server addresses, and enter the Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its website to find the information.

9. Click the OK button in the Internet Protocol (TCP/IP) Properties window. Click the OK button in the Local Area Connection Properties window.

3. I want to test my Internet connection.

A Check your TCP/IP settings. For Windows 98SE, Me, 2000, and XP:

• Refer to Windows Help for details. Make sure Obtain IP address automatically is selected in the settings.

Appendix A: Troubleshooting Common Problems and Solutions

Wireless-G Media Storage Link Router with SpeedBooster

B Open a command prompt. For Windows 98SE and Me:

• Click Start and Run. In the Open field, type command. Press the Enter key or click the OK button. For Windows 2000 and XP:

• Click Start and Run. In the Open field, type cmd. Press the Enter key or click the OK button. In the command prompt, type ping 192.168.1.1 and press the Enter key.

• If you get a reply, the computer is communicating with the Router.

• If you do NOT get a reply, please check the cable, and make sure Obtain an IP address automatically is selected in the TCP/IP settings for your Ethernet adapter.

C In the command prompt, type ping followed by your Internet or WAN IP address and press the Enter key. The Internet or WAN IP Address can be found on the Status screen of the Router’s web-based utility. For example, if your Internet or WAN IP address is 1.2.3.4, you would enter ping 1.2.3.4 and press the Enter key.

• If you get a reply, the computer is connected to the Router.

• If you do NOT get a reply, try the ping command from a different computer to verify that your original computer is not the cause of the problem.

D In the command prompt, type ping www.yahoo.com and press the Enter key.

• If you get a reply, the computer is connected to the Internet. If you cannot open a webpage, try the ping command from a different computer to verify that your original computer is not the cause of the problem.

• If you do NOT get a reply, there may be a problem with the connection. Try the ping command from a different computer to verify that your original computer is not the cause of the problem.

4. I am not getting an IP address on the Internet with my Internet connection.

• Refer to “Problem #3, I want to test my Internet connection” to verify that you have connectivity.

• If you need to register the MAC address of your Ethernet adapter with your ISP, please see “Appendix E: Finding the MAC address and IP Address for Your Ethernet Adapter.” If you need to clone the MAC address of your Ethernet adapter onto the Router, see the System section of “Chapter 6: Configuring the Wireless-G Media Storage Link Router” for details.

• Make sure you are using the right Internet connection settings. Contact your ISP to see if your Internet connection type is DHCP, Static IP Address, or PPPoE (commonly used by DSL consumers). Please refer to the Setup section of “Chapter 6: Configuring the Wireless-G Media Storage Link Router” for details on Internet connection settings.

• Make sure you have the right cable. Check to see if the Internet column has a solidly lit Link/Act LED.

• Make sure the cable connecting from your cable or DSL modem is connected to the Router’s Internet port. Verify that the Status page of the Router’s web-based utility shows a valid IP address from your ISP.

• Turn off the computer, Router, and cable/DSL modem. Wait 30 seconds, and then turn on the Router, cable/DSL modem, and computer. Check the Status tab of the Router’s web-based utility to see if you get an IP address.

Appendix A: Troubleshooting Common Problems and Solutions

Wireless-G Media Storage Link Router with SpeedBooster

5. I am not able to access the Setup page of the Router’s web-based utility.

• Refer to “Problem #3, I want to test my Internet connection” to verify that your computer is properly connected to the Router.

• Refer to “Appendix E: Finding the MAC Address and IP address for Your Ethernet Adapter” to verify that your computer has an IP Address, Subnet Mask, Gateway, and DNS.

• Set a static IP address on your system; refer to “Problem #2: I need to set a static IP address.”

• Refer to “Problem #10: I am a PPPoE user, and I need to remove the proxy settings or the dial-up pop-up window.”

6. I need to set up a server behind my Router and make it available to the public.

To use a server like a web, ftp, or mail server, you need to know the respective port numbers they are using. For example, port 80 (HTTP) is used for web; port 21 (FTP) is used for FTP, and port 25 (SMTP outgoing) and port 110 (POP3 incoming) are used for the mail server. You can get more information by viewing the documentation provided with the server you installed.

Follow these steps to set up port forwarding through the Router’s web-based utility. We will be setting up web, ftp, and mail servers.

1. Access the Router’s web-based utility by going to http://192.168.1.1 or the IP address of the Router. Go to the Applications & Gaming => Port Range Forward tab.

2. Enter any name you want to use for the Application.

3. Enter the Start and End Port range of the service you are using. For example, if you have a web server, you would enter the range 80 to 80.

4. Select the protocol(s) you will be using, TCP and/or UDP.

5. Enter the IP address of the PC or network device that you want the port server to go to. For example, if the web server’s Ethernet adapter IP address is 192.168.1.100, you would enter 100 in the field provided. Check “Appendix E: Finding the MAC Address and IP Address for Your Ethernet Adapter” for details on getting an IP address.

6. Check the Enable option for the port services you want to use. Consider the example below:

Application Start and End Protocol IP Address Enabled

Web server 80 to 80 Both 192.168.1.100 X

FTP server 21 to 21 TCP 192.168.1.101 X

SMTP (outgoing) 25 to 25 Both 192.168.1.102 X

POP3 (incoming) 110 to 110 Both 192.168.1.102 X

When you have completed the configuration, click the Save Settings button.

Appendix A: Troubleshooting Common Problems and Solutions

Wireless-G Media Storage Link Router with SpeedBooster

7. I need to set up online game hosting or use other Internet applications.

If you want to play online games or use Internet applications, most will work without doing any port forwarding or DMZ hosting. There may be cases when you want to host an online game or Internet application. This would require you to set up the Router to deliver incoming packets or data to a specific computer. This also applies to the Internet applications you are using. The best way to get the information on what port services to use is to go to the website of the online game or application you want to use. Follow these steps to set up online game hosting or use a certain Internet application:

1. Access the Router’s web interface by going to http://192.168.1.1 or the IP address of the Router. Go to the Applications & Gaming => Port Range Forward tab.

2. Enter any name you want to use for the Application.

3. Enter the Start and End Port range of the service you are using. For example, if you want to host Unreal Tournament (UT), you would enter the range 7777 to 27900.

4. Select the protocol(s) you will be using, TCP and/or UDP.

6. Check the Enable option for the port services you want to use. Consider the example below:

Application Start and End Protocol IP Address Enabled

UT 7777 to 27900 Both 192.168.1.100 X

Halflife 27015 to 27015 Both 192.168.1.105 X

PC Anywhere 5631 to 5631 UDP 192.168.1.102 X

VPN IPSEC 500 to 500 UDP 192.168.1.100 X

When you have completed the configuration, click the Save Settings button.

8. I can’t get the Internet game, server, or application to work.

If you are having difficulties getting any Internet game, server, or application to function properly, consider exposing one PC to the Internet using DeMilitarized Zone (DMZ) hosting. This option is available when an application requires too many ports or when you are not sure which port services to use. Make sure you disable all the forwarding entries if you want to successfully use DMZ hosting, since forwarding has priority over DMZ hosting. (In other words, data that enters the Router will be checked first by the forwarding settings. If the port number that the data enters from does not have port forwarding, then the Router will send the data to whichever PC or network device you set for DMZ hosting.)

Appendix A: Troubleshooting Common Problems and Solutions

Wireless-G Media Storage Link Router with SpeedBooster

Follow these steps to set DMZ hosting:

1. Access the Router’s web-based utility by going to http://192.168.1.1 or the IP address of the Router. Go to the Applications & Gaming => Port Range Forward tab.

2. Disable or remove the entries you have entered for forwarding. Keep this information in case you want to use it at a later time.

3. Go to the Applications & Gaming => DMZ tab.

4. Select Enable next to DMZ. In the Client PC IP Address field, enter the IP address of the computer you want exposed to the Internet. This will bypass the NAT technology for that computer. Please refer to “Appendix E: Finding the MAC Address and IP Address for Your Ethernet Adapter” for details on getting an IP address.

5. Once completed with the configuration, click the Save Settings button.

9. I forgot my password, or the password prompt always appears when I am saving settings to the Router.

Reset the Router to factory default by pressing the Reset button for 10 seconds and then releasing it. If you are still getting prompted for a password when saving settings, then perform the following steps:

1. Access the Router’s web-based utility by going to http://192.168.1.1 or the IP address of the Router. Enter the default password admin, and click the Administration => Management tab.

2. Enter a different password in the Router Password field, and enter the same password in the second field to confirm the password.

3. Click the Save Settings button.

10. I am a PPPoE user, and I need to remove the proxy settings or the dial-up pop-up window.

If you have proxy settings, you need to disable these on your computer. Because the Router is the gateway for the Internet connection, the computer does not need any proxy settings to gain access. Please follow these directions to verify that you do not have any proxy settings and that the browser you use is set to connect directly to the LAN.

• For Microsoft Internet Explorer 5.0 or higher:

1. Click Start, Settings, and Control Panel. Double-click Internet Options.

2. Click the Connections tab.

3. Click the LAN settings button and remove anything that is checked.

4. Click the OK button to go back to the previous screen.

5. Click the option Never dial a connection. This will remove any dial-up pop-ups for PPPoE users.

• For Netscape 4.7 or higher:

1. Start Netscape Navigator, and click Edit, Preferences, Advanced, and Proxies.

2. Make sure you have Direct connection to the Internet selected on this screen.

3. Close all the windows to finish.

Appendix A: Troubleshooting Common Problems and Solutions

Wireless-G Media Storage Link Router with SpeedBooster

11. To start over, I need to set the Router to factory default.

Hold the Reset button for 10 seconds and then release it. This will return the password, forwarding, and other settings on the Router to the factory default settings. In other words, the Router will revert to its original factory configuration.

12. I need to upgrade the firmware.

In order to upgrade the firmware with the latest features, you need to go to the Linksys website and download the latest firmware at www.linksys.com. Follow these steps:

1. Go to the Linksys website at http://www.linksys.com and download the latest firmware.

2. To upgrade the firmware, follow the steps in “Appendix C: Upgrading Firmware.”

13. The firmware upgrade failed, and/or the Power LED is flashing.

The upgrade could have failed for a number of reasons. Follow these steps to upgrade the firmware and/or make the Power LED stop flashing:

• If the firmware upgrade failed, use the TFTP program (it was downloaded along with the firmware). Open the pdf that was downloaded along with the firmware and TFTP program, and follow the pdf’s instructions.

• Set a static IP address on the PC; refer to “Problem #2, I need to set a static IP address.” Use the following IP address settings for the computer you are using:

IP Address: 192.168.1.50 Subnet Mask: 255.255.255.0 Gateway: 192.168.1.1

• Perform the upgrade using the TFTP program or the Administration tab of the Router’s web-based utility.

14. My DSL service’s PPPoE is always disconnecting.

PPPoE is not actually a dedicated or always-on connection. The DSL ISP can disconnect the service after a period of inactivity, just like a normal phone dial-up connection to the Internet.

• There is a setup option to “keep alive” the connection. This may not always work, so you may need to reestablish connection periodically.

1. To connect to the Router, go to the web browser, and enter http://192.168.1.1 or the IP address of the Router.

2. Enter the password, if asked. (The default password is admin.)

3. On the Setup screen, select the option Keep Alive, and set the Redial Period option at 20 (seconds).

4. Click the Save Settings button.

5. Click the Status tab, and click the Connect button.

6. You may see the login status display as Connecting. Press the F5 key to refresh the screen, until you see the login status display as Connected.

• Click the Save Settings button to continue.

• If the connection is lost again, follow steps 1- 6 to re-establish connection.

Appendix A: Troubleshooting Common Problems and Solutions

Wireless-G Media Storage Link Router with SpeedBooster

15. I can’t access my e-mail, web or I am getting corrupted data from the Internet.

The Maximum Transmission Unit (MTU) setting may need to be adjusted. By default, the MTU is set at 1500. For most DSL users, it is strongly recommended to use MTU 1492.

• If you are having some difficulties, perform the following steps:

1. To connect to the Router, go to the web browser, and enter http://192.168.1.1 or the IP address of the Router.

2. Enter the password, if asked. (The default password is admin.)

3. Look for the MTU option, and select Manual. In the Size field, enter 1492.

4. Click the Save Settings button to continue.

• If your difficulties continue, change the Size to different values. Try this list of values, one value at a time, in this order, until your problem is solved: 1462 1400 1362 1300

16. The Power LED keeps flashing.

The Power LED flashes when the device is first powered up. Meantime, the system will boot up itself and check for proper operation. After finishing the checking procedure, the LED stays solid to show that the system is working fine. If the LED keeps flashing after this time, the device is not working properly. Try to flash the firmware by assigning a static IP address to the computer, and then upgrade the firmware. Try using the following settings, IP Address: 192.168.1.50 and Subnet Mask: 255.255.255.0.

17. When I enter a URL or IP address, I get a time-out error or am prompted to retry.

• Check if other PCs work. If they do, ensure that your workstation’s IP settings are correct (IP Address, Subnet Mask, Default Gateway, and DNS). Restart the computer that is having a problem.

• If the PCs are configured correctly, but still not working, check the Router. Ensure that it is connected and powered on. Connect to it and check its settings. (If you cannot connect to it, check the LAN and power connections.)

• If the Router is configured correctly, check your Internet connection (DSL/cable modem, etc.) to see if it is working correctly. You can remove the Router to verify a direct connection.

• Manually configure the TCP/IP settings with a DNS address provided by your ISP.

• Make sure that your browser is set to connect directly and that any dial-up is disabled. For Internet Explorer, click Tools, Internet Options, and then the Connection tab. Make sure that Internet Explorer is set to Never dial a connection. For Netscape Navigator, click Edit, Preferences, Advanced, and Proxy. Make sure that Netscape Navigator is set to Direct connection to the Internet.

Appendix A: Troubleshooting Common Problems and Solutions

Wireless-G Media Storage Link Router with SpeedBooster

18. I cannot write to the USB disk attached to the Router.

Make sure your USB disk is formatted with the FAT32 file system. The Router cannot write to a disk that is formatted with the NTFS file system.

19. I do not see the Router in my Network Neighborhood.

Make sure the Router uses the same Workgroup Group as the rest of your network. Access the Router’s Webbased Utility. Click the Storage tab. Then click the Administration tab. In the Workgroup Name field, enter the Workgroup Name of your network. Then click the Save Settings button. For more information about the Webbased Utility, refer to “Chapter 5: Configuring the Wireless-G Media Storage Link Router.”

Frequently Asked Questions

Will I lose the data on my USB disk if I plug it into the Router?

No data will be lost. It will be retained and accessible by users on the network.

How do I access the USB disk from the network if the disk is connected to the Router?

The Router will appear to be a computer on your network. You can browse for the Router in your Network Neighborhood and create mapped drives from the shares you have created. For more information on how to map network drives, refer to Windows Help or your Windows user manual.

What kind of file system can I use with the Router?

The Router supports read and write access to FAT32 file systems, and it supports read-only access to NTFS file systems.

Can I connect a USB hub to the Router so I can connect more than one USB disk?

No, the Router does not support use of a USB hub. The Router requires direct connection to a USB disk.

After using SecureEasySetup, my existing wireless devices can no longer connect to the Router.

SecureEasySetup uses WPA-Personal encryption. If your current wireless devices do not support WPA-Personal security, then you cannot use SecureEasySetup on your network. You will need to manually configure your network security using the encryption supported by your existing devices. Re-run the Setup Wizard. On the

Welcome screen for the Setup Wizard, click Click Here to Start and follow the on-screen instructions. On the Configure Wireless Settings screen, click Enter Wireless Settings Manually and continue to follow the on-

screen instructions. To use the Web-based Utility instead of the Setup Wizard, refer to “Chapter 5: Configuring the Wireless-G Media Storage Link Router.”

How do I set up additional devices using SecureEasySetup?

Repeat the SecureEasySetup process for each device until all of your devices have been configured.

Appendix A: Troubleshooting Frequently Asked Questions

Wireless-G Media Storage Link Router with SpeedBooster

Where is my SecureEasySetup button?

On the Router, the SecureEasySetup button is located on the front panel. The button should be lighted either orange or white. For other SecureEasySetup devices, refer to each wireless device's documentation to locate the button on that device.

I have devices that support WPA-Personal security, but do not have SecureEasySetup. Can I still use SecureEasySetup?

Yes. Print out the wireless security settings at the end of the SecureEasySetup process, and then manually configure the settings for your non-SecureEasySetup devices. Refer to each wireless device’s documentation for instructions on how to enter these settings.

What is the maximum number of IP addresses that the Router will support?

The Router will support up to 253 IP addresses.

Is IPSec Pass-Through supported by the Router?

Yes, it is a built-in feature that the Router automatically enables.

Where is the Router installed on the network?

In a typical environment, the Router is installed between the cable/DSL modem and the LAN. Plug the Router into the cable/DSL modem’s Ethernet port.

Does the Router support IPX or AppleTalk?

No. TCP/IP is the only protocol standard for the Internet and has become the global standard for communications. IPX, a NetWare communications protocol used only to route messages from one node to another, and AppleTalk, a communications protocol used on Apple and Macintosh networks, can be used for LAN to LAN connections, but those protocols cannot connect from the Internet to a LAN.

Does the Internet connection of the Router support 100Mbps Ethernet?

The Router’s current hardware design supports up to 100Mbps Ethernet on its Internet port; however, the Internet connection speed will vary depending on the speed of your broadband connection. The Router also supports 100Mbps over the auto-sensing Fast Ethernet 10/100 switch on the LAN side of the Router.

What is Network Address Translation and what is it used for?

Network Address Translation (NAT) translates multiple IP addresses on the private LAN to one public address that is sent out to the Internet. This adds a level of security since the address of a PC connected to the private LAN is never transmitted on the Internet. Furthermore, NAT allows the Router to be used with low cost Internet accounts, such as DSL or cable modems, when only one TCP/IP address is provided by the ISP. The user may have many private addresses behind this single address provided by the ISP.

Appendix A: Troubleshooting Frequently Asked Questions

Wireless-G Media Storage Link Router with SpeedBooster

Does the Router support any operating system other than Windows 98SE, Windows Millennium, Windows 2000, or Windows XP?

Yes, but Linksys does not, at this time, provide technical support for setup, configuration or troubleshooting of any non-Windows operating systems.

Does the Router support ICQ send file?

Yes, with the following fix: click ICQ menu -> preference -> connections tab->, and check I am behind a firewall or proxy. Then set the firewall time-out to 80 seconds in the firewall setting. The Internet user can then send a file to a user behind the Router.

I set up an Unreal Tournament Server, but others on the LAN cannot join. What do I need to do?

If you have a dedicated Unreal Tournament server running, you need to create a static IP for each of the LAN computers and forward ports 7777, 7778, 7779, 7780, 7781, and 27900 to the IP address of the server. You can also use a port forwarding range of 7777 ~ 27900. If you want to use the UT Server Admin, forward another port. (Port 8080 usually works well but is used for remote admin. You may have to disable this.) Then in the [UWeb.WebServer] section of the server.ini file, set the ListenPort to 8080 (to match the mapped port above) and ServerName to the IP assigned to the Router from your ISP.

Can multiple gamers on the LAN get on one game server and play simultaneously with just one public IP address?

It depends on which network game or what kind of game server you are using. For example, Unreal Tournament supports multi-login with one public IP.

How do I get Half-Life: Team Fortress to work with the Router?

The default client port for Half-Life is 27005. The computers on your LAN need to have “+clientport 2700x” added to the HL shortcut command line; the x would be 6, 7, 8, and on up. This lets multiple computers connect to the same server. One problem: Version 1.0.1.6 won’t let multiple computers with the same CD key connect at the same time, even if on the same LAN (not a problem with 1.0.1.3). As far as hosting games, the HL server does not need to be in the DMZ. Just forward port 27015 to the local IP address of the server computer.

How can I block corrupted FTP downloads?

If you are experiencing corrupted files when you download a file with your FTP client, try using another FTP program.

The web page hangs; downloads are corrupt, or nothing but junk characters are being displayed on the screen. What do I need to do?

Force your Ethernet adapter to 10Mbps or half duplex mode, and turn off the “Auto-negotiate” feature of your Ethernet adapter as a temporary measure. (Please look at the Network Control Panel in your Ethernet adapter’s Advanced Properties tab.) Make sure that your proxy setting is disabled in the browser. Check our website at www.linksys.com for more information.

Appendix A: Troubleshooting Frequently Asked Questions

Wireless-G Media Storage Link Router with SpeedBooster

If all else fails in the installation, what can I do?

Reset the Router by holding down the reset button until the Power LED fully turns on and off. Reset your cable or DSL modem by powering the unit off and then on. Obtain and flash the latest firmware release that is readily available on the Linksys website, www.linksys.com.

How will I be notified of new Router firmware upgrades?

All Linksys firmware upgrades are posted on the Linksys website at www.linksys.com, where they can be downloaded for free. To upgrade the Router’s firmware, use the Administration - Firmware Upgrade tab of the Router’s web-based utility. If the Router’s Internet connection is working well, there is no need to download a newer firmware version, unless that version contains new features that you would like to use. Downloading a more current version of Router firmware will not enhance the quality or speed of your Internet connection, and may disrupt your current connection stability.

Will the Router function in a Macintosh environment?

Yes, but the Router’s setup pages are accessible only through Internet Explorer 4.0 or Netscape Navigator 4.0 or higher for Macintosh.

I am not able to get the web configuration screen for the Router. What can I do?

You may have to remove the proxy settings on your Internet browser, e.g., Netscape Navigator or Internet Explorer. Or remove the dial-up settings on your browser. Check with your browser documentation, and make sure that your browser is set to connect directly and that any dial-up is disabled. Make sure that your browser is set to connect directly and that any dial-up is disabled. For Internet Explorer, click Tools, Internet Options, and then the Connection tab. Make sure that Internet Explorer is set to Never dial a connection. For Netscape Navigator, click Edit, Preferences, Advanced, and Proxy. Make sure that Netscape Navigator is set to Direct connection to the Internet.

What is DMZ Hosting?

Demilitarized Zone (DMZ) allows one IP address (computer) to be exposed to the Internet. Some applications require multiple TCP/IP ports to be open. It is recommended that you set your computer with a static IP if you want to use DMZ Hosting. To get the LAN IP address, see “Appendix E: Finding the MAC Address and IP Address for Your Ethernet Adapter.”

If DMZ Hosting is used, does the exposed user share the public IP with the Router?

No.

Does the Router pass PPTP packets or actively route PPTP sessions?

The Router allows PPTP packets to pass through.

Appendix A: Troubleshooting Frequently Asked Questions

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