Lincoln MKX 2012, MKS 2012, MKT 2012, MKZ 2012, Navigator 2012 Warranty

Your satisfaction is our #1 goal. If you have any questions or concerns, or are unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center.
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673
(TDD for the hearing impaired:
1–800-232-5952)
www.customersaskford.com
In Asia-Pacific Region, Sub-Saharan Africa,
U.S. Virgin Islands, Central America, the
Caribbean, and Israel:
Ford Motor Company
Ford Export Operations
Attention: Customer Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa,
and the U.S. Virgin Islands, please feel free to call our
Telephone: (313) 594-4857
Toll-Free Number:
(800) 841-FORD (3673)
Fax: (313) 390-0804
E-mail: expcac@ford.com
Toll-free Number for the Kingdom of Saudi Arabia:
Local Telephone Number for Kuwait:
In Middle East:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: 971-4-3326084
800 8971409
24810575
Fax: 971-4-3327299
E-mail: menacac@ford.com
www.me.ford.com
Lincoln Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1–800-387-9333
www.lincolncanada.com
In Puerto Rico:
Ford International
Business Development, Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (800) 841-FORD (3673)
Fax: (313) 390-0804
E-mail: prcac@ford.com
www.ford.com.pr
Table of Contents
1. INTRODUCTION 1 IMPORTANT INFORMATION YOU SHOULD KNOW
2.
If You Need Customer Assistance 1
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 3
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3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2012-MODEL VEHICLE
Limitations and Disclaimers 4
Quick Reference: Warranty Coverage 7
What Is Covered? 8
What Is Not Covered? 11
4. IN ADDITION ... 15
Roadside Service (United States, Puerto Rico, And U.S. Virgin Islands)
5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES
Quick Reference: Emissions Warranty Coverage 16
What Is Covered? 19
What Is Not Covered? 20
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16
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6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES
Quick Reference: Emissions Warranty Coverage
Explanation Of California Emissions Warranties 22
Coverage for 2012-Model Vehicles 25
What Is Not Covered? 26
7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS
8. FORD EXTENDED SERVICE PLAN 29
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21
27
9. THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY)
10. STATE WARRANTY ENFORCEMENT LAWS 31
11. IMPORTANT INFORMATION ABOUT LIMOUSINE CONVERSIONS
30
32
1. Introduction
Ford Motor Company and your selling dealer thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service.
When you need warranty repairs, your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized to service Lincoln vehicles. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that, depending on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership cannot assist you, then contact the Lincoln Customer Relationship Center at 1-800-521-4140.
This booklet explains in detail the warranty coverages that apply to your 2012-model Lincoln vehicle. If you bought a previously owned 2012-model vehicle, you are eligible for any remaining warranty coverages.
Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems (pages 16-28).
2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no cost ­the services of the BBB AUTO LINE program. For details, see Better Business Bureau (BBB) AUTO LINE program, page 30 or call 1-800-955-5100.
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KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may find that a vehicle was damaged before he or she took delivery. If you see any damage when you receive your vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove compartment contains an Owner Guide and a Scheduled Maintenance Guide which indicate the scheduled maintenance
required for your vehicle. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, may help increase the value you receive when you sell or trade your vehicle, and is important in allowing your vehicle to comply with applicable emissions standards.
It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Scheduled Maintenance Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance work is always entered in your Scheduled Maintenance Guide.
Your Ford or Lincoln dealership, or Ford or Lincoln Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle.
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WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable warranty during the stated coverage periods, unless specifically stated elsewhere in this guide.
Some states have mandated alternate time coverage periods for parts of your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a portion of warranty repairs. Where applicable law allows, the tax must be paid by you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements — not originally included in your Scheduled Maintenance Guide — intended to increase your overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of the applicable warranty. Check with your dealer or call 1-800-521-4140 to learn whether any adjustment program is applicable to your vehicle. Please have your vehicle identification number available.
DO WARRANTIES APPLY IN OTHER COUNTRIES?
The New Vehicle Limited Warranty and the Emissions Warranties described in this booklet apply to your vehicle if:
it was originally purchased through the Ford Export Operations Military Sales Program; or
it was originally sold or leased by Ford Motor Company or one of its dealers in the United States or U.S Federalized Territories; and it was originally registered/licensed and operated in the United States, U.S. Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty coverage when you travel with this vehicle outside the United States, U.S. Federalized Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If this happens, be sure to save the paid repair order or invoice. You should present this document to a U.S. Ford Motor Company dealer for warranty refund consideration.
Refer to www.Ford.com for additional global customer assistance reference information.
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3. The New Vehicle Limited Warranty for your 2012-model vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following limitations and disclaimers:
The warranties in this booklet are the only express warranties applicable to your vehicle. Ford does not assume or authorize anyone to assume for it any other obligation or liability in connection with your vehicle or these warranties. No person, including Ford employees or dealers, may modify or waive any part of these warranties.
Ford and its dealers reserve the right to make changes in or additions to vehicles built or sold by them at any time without incurring any obligation to make the same or similar changes or additions to vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty repairs, conduct recalls, or extend the warranty coverage period for certain vehicles or vehicle populations, at the sole discretion of Ford. The fact that Ford has provided such measures to a particular vehicle or vehicle population in no way obligates Ford to provide similar accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly using, maintaining, and caring for your vehicle as outlined in your Owner Guide and Scheduled Maintenance Guide. Ford recommends that you maintain copies of all maintenance records and receipts for review by Ford.
Ford and your dealer are not responsible for any time or income that you lose, any inconvenience you might be caused, the loss of your transportation or use of your vehicle, the cost of rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of personal or commercial property, the loss of revenue, or for any other incidental or consequential damages you may have.
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Punitive, exemplary, or multiple damages may not be recovered unless applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services.
You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably fit for the general purpose for which it was sold) or an implied warranty of fitness for a particular purpose (that the car or light truck is suitable for your special purposes), if a special purpose was specifically disclosed to Ford itself not merely to the dealer before your purchase, and Ford itself not just the dealer told you the vehicle would be suitable for that purpose.
These implied warranties are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period provided by state law, whichever period is shorter.
These implied warranties do not apply at all if you use your vehicle for business or commercial purposes. In addition, the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing, even if the vehicle is equipped for racing.
The warranties contained in this booklet and all questions regarding their enforceability and interpretation are governed by the law of the state in which you purchased your Ford vehicle. Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and exclusions described above may not apply to you.
NOTE: This information about the limitation of implied warranties and the exclusion of incidental and consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to the EMISSIONS WARRANTIES described on pages 16-28.
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Ford participates in the BBB AUTO LINE warranty dispute resolution program. You may contact BBB AUTO LINE by calling 800-955-5100. You are required to submit your warranty dispute to the BBB AUTO LINE before exercising rights or seeking remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent permitted by the applicable state ‘‘Lemon Law’’, you are also required to submit your warranty dispute to the BBB AUTO LINE before exercising any rights or seeking remedies under the ‘‘Lemon Law’’. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or the applicable state ‘‘Lemon Law,’’ you are not required to first use BBB AUTO LINE to resolve your dispute – although the program is still available to you. For more information regarding the BBB AUTO LINE program, see page 30 of this booklet.
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QUICK REFERENCE: WARRANTY COVERAGE
This chart gives a general summary of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information.
For each type of coverage, the chart shows two measures:
years in service miles driven
The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for four years ­unless you drive more than 50,000 miles before four years elapse. In that case, your coverage ends at 50,000 miles.
For more details on coverage, see:
What is Covered? (pages 7-10)What is Not Covered? (pages 11-14)
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