What is SYNC威?3
Safety information4
Phone dependent features4
SYNC威 voice recognition feature5
Voice recognition system overview
Using voice commands with SYNC威7
SYNC姞 system controls
Quick reference chart9
SYNC姞 phone features (if equipped)
Quickstart - How to get going11
Pairing your phone through your navigation system11
Making a call12
SYNC威 phone features13
Saving a contact or phone number as a Quick Dial14
Accessing your phone book15
Call history16
System settings16
Adding (pairing) a phone17
Connecting a phone18
Deleting a phone18
Advanced settings19
Turning Bluetooth on/off20
911 assist™21
Vehicle health report25
Setting a ring tone29
Message notification30
Automatically download your phone book31
Modifying your phone book and call history32
Turning prompts on/off34
Returning to factory defaults35
Performing a master reset35
Installing new vehicle applications36
Accessing SYNC威 system information37
3
7
9
11
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1
Table of Contents
Text messaging with your navigation system38
Forwarding a text message41
Voice commands in phone mode43
SYNC姞 media features (if equipped)
Connecting your digital media player to SYNC威45
SYNC威 media features46
What’s playing?47
Supported player, media formats and metadata information47
Accessing and using your USB port48
Streaming music from your phone49
Using the Auxiliary input jack (Line in)49
Using the play all feature51
Selecting and playing specific artists51
Selecting and playing specific albums52
Selecting different genres53
Accessing your playlists53
Playing a specific track54
Exploring the USB device55
Accessing BT devices55
Adding a new device in discovery or discoverable mode56
Voice commands in media mode57
SYNC姞 End user license agreement
45
59
All rights reserved. Reproduction by any means, electronic or mechanical
including photocopying, recording or by any information storage and retrieval
system or translation in whole or part is not permitted without written
authorization from Ford Motor Company. Ford may change the contents without
notice and without incurring obligation.
See End User License Agreement at the end of this book
2010 SYNC/MGM (mgm)
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Introduction
WHAT IS SYNC姞?
Thank you for purchasing SYNC威!
SYNC威 is a hands-free communications and entertainment system that
literally ‘syncs up’ with all other multimedia systems in your vehicle.
SYNC威 delivers convenience with voice activated calling and hands-free
conversations, digital media player command and control as well as easy
to use voice commands. The world outside your vehicle cabin may be
chaotic, but inside, with SYNC威, it’s always a smooth ride. All you have
to do is sync it and stow it. We’ll take care of the rest.
Welcome to the new world of ingenuity and passion - technology that is
both fun and functional. Welcome to SYNC威.
For more information, please visit www.SyncMyRide.com.
See End User License Agreement at the end of this book
2010 SYNC/MGM (mgm)
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3
Introduction
SAFETY INFORMATION
WARNING: Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The driver’s primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
• Do not attempt to service or repair SYNC威. See your authorized
dealer.
• Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
• Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
• For your safety, some SYNC威 functions are speed dependent and
cannot be performed when the vehicle is traveling at speeds greater
than 3 mph (5 km/h).
• Ensure that you review your device’s user guide before using with
SYNC威.
PHONE DEPENDENT FEATURES
While SYNC威 supports a variety of features, many are dependent upon
the functionality of your cell phone with Bluetooth威 wireless technology.
At a minimum, most cellular phones with Bluetooth wireless technology
support the following functions:
• Answering an incoming call
• Ending a call
• Using privacy mode
• Dial a number
• Redial
• Call waiting notification
• Caller ID
Other features, such as text messaging via Bluetooth, and automatic
phone book download are phone dependent features. To ensure that you
have a compatible cellular phone, refer to your phone’s user manual and
visit www.SyncMyRide.com.
4
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Introduction
SYNC姞 VOICE RECOGNITION FEATURE
SYNC威 is equipped with an advanced interactive Voice Recognition (VR)
system. This system allows you to perform many operations by
“speaking” certain commands to the system. The system will respond
with a series of audible tones, prompts, questions and spoken
confirmations depending on the situation and the chosen level of
dialogue interaction.
Feedback through audible tones
Your VR system will respond through various audible tones. You may
hear a tone at the following times:
• When you press VOICE or
• When you access the help feature.
• When the VR system does not understand your request
• When a VR session is completed successfully
• When a VR session is ended unsuccessfully
• When a speed dependent feature has been accessed
• When a new device is connected
SYNC威 has five different audible tones that will play depending on the
circumstance.
• Initial: Sounds when you are entering a new mode.
• Positive: Sounds for a positive recognition or a successful VR session
completion.
• Negative: Sounds for a negative recognition, an unsuccessful VR
session, or when a speed dependent feature has been accessed.
• Listening: Sounds when the system is ready to listen for a command.
• Help: Sounds when you ask for ’Help’.
on your steering wheel controls.
Confirmation prompts
Confirmation prompts are short questions asked by the system when the
system has not clearly understood your request or when there are many
possible responses to your request. For example, if you have
Confirmation prompts ON, the system may say, “Phone, is that correct?”.
The system will then listen for a “Yes” or “No” confirmation from you. If
you say “Yes”, the system will proceed. If you say “No”, the system will
ask you to say the command again. If you have Confirmation prompts
OFF, the system will simply make a best guess as to what you requested.
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5
Introduction
If the system has a low confidence level of what was asked, it will
prompt you to try again or ask for help.
Note: Even with Confirmation prompts turned OFF, you may be asked to
confirm certain settings occasionally.
Clarification through candidate lists
Candidate lists are created when the system has several possible options
of similar level of confidence as a result of your request. The system will
submit back to you as many as four possibilities for your clarification.
This may happen either with your phone book and/or music selections.
Example #1:
You want to call John Doe at home, so you say, “Call John Doe at home”.
If the system has a similar confidence level for a few items, it may
respond with:
• (initial tone) “Say 1 after the tone to call John Doe at home. Say 2
after the tone to call Johnny Doe on mobile. Say 3 after the tone to
call Jane Doe at home.” (listen tone)
Example #2:
You want to listen to a certain artist, so you say, “Play Artist John”. If the
system has a similar confidence level for two possible options, it may
respond with:
• (initial tone) “Say 1 after the tone to play John Doe. Say 2 after the
tone to play Johnny Doe.” (listen tone)
6
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Voice recognition system overview
USING VOICE COMMANDS WITH SYNC姞
There is a push to talk button on your steering wheel controls labeled
either VOICE or
tone and LISTENING will appear in the radio display signaling that the
system is ready to accept your command. Speak the command clearly to
ensure that the system is able to recognize and perform the desired
function.
For the best voice recognition performance:
• Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands.
• After pressing VOICE or
LISTENING appears in the radio display before speaking a command.
Any command spoken prior to this will not register with the system.
• At any time, you can interrupt the system while it is speaking by
pressing VOICE or
and allow you to speak a command.
• Speak naturally without large pauses in between words.
At any time, you may say these commands:
• USB• Line in
• Bluetooth Audio• Voice settings
• Phone
• Cancel
• Help
USB: Say to access the device connected to the USB port.
Bluetooth audio: Say to access/use streaming music from your cellular
phone enabled with Bluetooth wireless technology.
Line in: Say to access the device plugged into your auxiliary input jack.
Phone: Say to access hands-free phone mode.
Voice settings: Say to access the voice settings menu. Refer to
Commands for voice settings in the following section.
Help: Say at any time for options in a specific mode. SYNC will list
various options for you audibly. The ‘help’ request is always available.
See End User License Agreement at the end of this book
. Press to activate Voice Recognition. You will hear a
, wait until the tone sounds and
. The system will respond with a listening tone
• Vehicle health report
(if equipped, U.S. only)
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Voice recognition system overview
Cancel: Say to cancel the requested action.
Vehicle health report (if equipped): Say to request to run a vehicle
health report on your vehicle.
Commands for voice settings
In voice settings, you can customize the level of system interaction, help
and feedback. The system default settings include standard interaction as
well as candidate lists and confirmation prompts as all provide the most
guidance and feedback.
At any time, while in voice settings, you may say these commands
to adjust the voice settings:
• Interaction mode advanced• Interaction mode standard
• Confirmation prompts on• Confirmation prompts off
• Media candidate lists on• Media candidate lists off
• Phone candidate lists on• Phone candidate lists off
Interaction mode standard/advanced: Standard interaction mode
provides more detailed interaction and guidance while the advanced
mode has less audible interaction and more tone prompts.
Confirmation prompts on/off: Confirmation prompts are short
questions asked by the system when the system has not clearly heard or
understood your request. Note: Even with Confirmation prompts turned
OFF, you may be asked to confirm settings occasionally.
Phone/media candidate lists on/off: Candidate lists are a list of
possible results from your voice commands. These occur when SYNC威
has equal confidence of several possible results from your voice
command.
For voice commands available in SYNC威 phone mode, refer to Voicecommands in phone mode in the Phone chapter.
For voice commands available in SYNC威 media mode, refer to Voicecommands in media mode in the Media chapter.
8
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SYNC姞 system controls
SYSTEM CONTROLS
SYNC威 will interact with your audio system, steering wheel controls, and
DVD system (if equipped).
QUICK REFERENCE CHART
The following chart is a quick summary of your radio and steering wheel
controls as well as their respective function(s).
Radio control
PHONE
N/AVOICE
SEEK
/
TUNE knob
OKOKPress to confirm your selection.
Steering wheel
control
,
,
Function
Press to activate SYNC威 hands-free
calling or to answer an incoming call.
When in phone mode, press to send
a call, text message, to put a call on
hold and answer another call, or to
initiate a multi-party call.
Press and hold to end a call.
Press and hold to cancel a call to
emergency services when using the
911 Assist feature (if equipped).
Press and hold to exit phone mode
when not in an active call.
Press to activate Vo ice Recognition.
Press and hold to end an active
voice session.
Refer to the Voice recognitionsystem overview chapter for further
information.
Press / turn to scroll through various
menus and selections.
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9
SYNC姞 system controls
Radio control
MENUN/APress while in an active call to
AUXN/APress repeatedly to cycle through
TEXTN/AWhen the > indicator appears, press
REV, REW,
FF, FWD,
SHUFFLE (if
available)
/
(Play/Pause)
Steering wheel
control
access SYNC威 active call options.
Refer to Active call menu options
in the SYNC威 phone features
chapter.
Press MENU while in media to
access SYNC威 MEDIA MENU. Refer
to the SYNC威 media features
chapter for further information.
available auxiliary sources. For
further information, refer to Using
your media menu in the SYNC威
media features chapter.
to advance the text in the radio
display. Press repeatedly to view
additional phone contact information
or media information.
N/APress and hold to reverse within a
track.
N/APress and hold to advance within a
track .
N/APress and release to shuffle current
music content.
N/APress to play / pause the currently
playing music.
Function
10
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SYNC姞 phone features (if equipped)
QUICK START — HOW TO GET GOING
WARNING: Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The drivers primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
Pairing your phone through your system
Note: This is a speed dependent feature and will not work if your
vehicle is traveling at speeds greater than 3 mph (5 km/h).
The first thing you will need to do to get going is to pair your
Bluetooth威 enabled cellular phone with SYNC威.
1. Press the PHONE hard button.
2. The screen will read NO PHONE
CONNECTED. Press the ‘Settings’
tab on the touchscreen.
3. Press ‘Add’.
4. If Bluetooth is on, SYNC威 will
begin the pairing process between
your Bluetooth enabled phone or
device and SYNC威.
Note: Please refer to your phone’s user guide for specific pairing
instructions.
5. SYNC威 will give you a six digit Pass-key (PIN) that you will need to
enter into your phone or device when prompted.
When the pairing is complete, PAIRING SUCCESSFUL and then DEVICENAME CONNECTED will appear on the screen.
See End User License Agreement at the end of this book
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SYNC姞 phone features (if equipped)
6. Press YES or NO when SYNC威 prompts you to set the phone as the
FAVORITE PHONE.
As a ‘favorite phone’, SYNC威 will search for this phone upon each
connection cycle. If a phone is not set as a primary, it will still be stored
in the device listing to enable you to reconnect to it at any time.
7. If supported by your Bluetooth enabled cellular phone, SYNC威 will
prompt you to download your phone book/call history. Press YES or NO.
Note: Selecting YES will tell SYNC威 to re-download the phone book and
call history information from your Bluetooth enabled cellular phone (if
supported) EVERY time your phone reconnects to SYNC威. If you have
made any changes to your phone book/call history in SYNC威, they will be
overwritten with the new download.
SYNC威 will confirm when the phone book and call history are
downloaded.
Making a call using your system
Making a phone call using SYNC威 is easy.
Press PHONE and select from one of the following:
• Use the keypad on the ‘Phone’
tab to manually enter a phone
number and press SEND.
OR
• Select the ‘Phonebook’ tab (if the
desired number is saved in the
downloaded phone book
information).
• Use the quick sort buttons to
browse to the desired contact.
• Select the desired contact and
press
Note: This is a phone dependent feature.
12
‘Dial’.
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SYNC姞 phone features (if equipped)
OR
• Select the ‘Call History’ tab (if the
desired number is saved in the
downloaded call history
information).
• Select the desired contact and
press
Note: This is a phone dependent feature.
Making a call using voice commands
1. Press
menu”.
2. Say “Phone”.
3. When prompted, say, “Call <phone book contact name> or say “Dial”
and the desired number.
To erase the last spoken digit, say “Delete”.
To erase all spoken digits, say “Clear”.
4. Once the desired number/contact is on the screen, either say “Call” or
“Dial”. SYNC威 will attempt to connect to the desired number.
Note: Once the call is placed, it will be logged into your outgoing call
history folder.
‘Dial’.
or VOICE. A tone will sound and the system will say “Main
USING PHONE FEATURES WITH YOUR MOBILE MEDIA SYSTEM
While SYNC威 has a variety of features, many of them are dependent on
your phone’s functionality. To ensure that you have a compatible phone
or to check which features are compatible with SYNC威, please check
your phone’s user guide and also visit www.SyncMyRide.com.
Hands-free calling is one of the main features of SYNC威. SYNC威 works in
conjunction with your Bluetooth enabled cellular phone and your system
to offer many options. To access:
1. Press the PHONE hard button.
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SYNC姞 phone features (if equipped)
2. On the phone screen you can
choose from:
• SEND: Press to receive an
incoming call, make an outgoing
call, or to redial.
• END: Press to end or ignore a
call.
• PRIVACY MODE: Press to
activate privacy mode. During an
active phone call with SYNC威, you can choose to transfer the call to
your Bluetooth enabled cellular phone for a private conversation.
Note: This is a phone dependent feature.
• HOLD CALL: Press to put an active call on hold to have a private
conversation within your vehicle cabin. Press again to take off hold.
Note: This is a phone dependent feature.
• JOIN CALLS: Press to join two active calls.
Note: This is a phone dependent feature.
• Digit entry: Press the numbers to manually enter a phone number to
call.
• Signal/battery strength and roaming status
Note: This is a phone dependent feature.
: Press to see additional numbers or information (if available).
•
: This Bluetooth icon illuminates when a Bluetooth enabled phone
•
is connected to SYNC威.
SAVING A CONTACT OR A PHONE NUMBER AS A QUICK DIAL
After you have connected your Bluetooth enabled cellular phone and
downloaded your phone book/call history, SYNC威 allows you to save 10
frequently called numbers for quick access.
1. Press the PHONE hard button on the mobile media system.
14
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SYNC姞 phone features (if equipped)
2. Select the ‘Phone Book’ or ‘Call
History’ tab.
3. Select the phone number or the
contact you wish to save to the
Quick Dial screen.
4. Press ‘Save’.
5. Select the Quick Dial location in
which you wish to store the contact.
6. Press ‘Set/Replace’ at the bottom
of the screen to save the contact’s
number to the chosen Quick Dial
location.
The system will confirm when the
number of the contact is
successfully stored.
USING THE PHONE BOOK FEATURE
Note: This is a speed dependent feature. The vehicle must be moving
less than 3 mph (5 km/h) to use this feature.
SYNC威 enables you to view the contacts downloaded from your
Bluetooth enabled cellular phone. To access:
1. Press the PHONE hard button.
2. Select the ‘Phonebook’ tab to
access the phone numbers of the
contacts downloaded from your
Bluetooth enabled cellular phone.
Note: SYNC威 will categorize your
contacts alphabetically in the Quick
Sort buttons on the right of the
screen. The buttons will be
highlighted if there are contacts
stored in that category. Press the
highlighted category to access those listings.
For your safety, while you are driving, SYNC威 limits the number of
viewable contacts. However, all contacts are always available through
voice commands.
See End User License Agreement at the end of this book
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2010 SYNC/MGM (mgm)
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SYNC姞 phone features (if equipped)
Note: If supported by your phone, SYNC威 will assign location icons for
the numbers (i.e., cellular number, home number, work number).
USING YOUR CALL HISTORY
If your Bluetooth enabled cellular phone supports phone book/call
history downloads via Bluetooth, SYNC威 will provide these numbers
sorted in the CALL HISTORY tab. If your Bluetooth enabled cellular
phone does NOT support phone book/call history downloads via
Bluetooth, then SYNC威 will log all calls made through SYNC威 in the
CALL HISTORY tab.
1. Press the PHONE hard button.
2. Select the ‘Call History’ tab which
allows you to have quick access to
recent call activity.
Press OUTGOING to view your outgoing calls.
Press INCOMING to view your incoming calls.
Press MISSED to view your missed calls.
SYSTEM SETTINGS
SYNC威 allows you to connect, add, delete or set specified phones as a
favorite as well as change advanced settings.
To access:
1. Press the PHONE hard button.
16
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SYNC姞 phone features (if equipped)
2. Select the ‘Settings’ tab and then
choose the desired device.
You can now choose from the
following options:
Connect
Add
Delete
Set as Fav (Favorite)
Advanced
Please refer to the following sections for more information on these
features.
Adding a new phone to SYNC姞
Note: This is a speed dependent feature. For your safety, this procedure
cannot be completed if the vehicle is traveling at speeds faster than
3 mph (5 km/h).
Note: SYNC威 can store up to 12 previously paired phones.
This feature allows you to add (pair) a new Bluetooth enabled phone to
SYNC威. To access:
1. Press the PHONE hard button.
2. Select the ‘Settings’ tab on the
touchscreen.
3. Select ‘Add’.
4. When prompted on your phone’s display, enter the PIN provided by
SYNC威.
Depending on your phone’s capability, you may be prompted with
additional options from your phone or SYNC威 such as downloading the
phone book/call history and setting a favorite.
See End User License Agreement at the end of this book
2010 SYNC/MGM (mgm)
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USA (fus)
17
SYNC姞 phone features (if equipped)
Connecting a previously paired phone to SYNC姞
1. Press the PHONE hard button.
2. Select the ‘Settings’ tab on the
touchscreen.
3. Select the desired device.
4. Select ‘Connect’.
SYNC威 will confirm it is connecting
to the selected phone.
Note: When SYNC威 connects the newly selected phone, it will
disconnect any previously connected phone.
Deleting a phone from SYNC姞
This feature allows you to delete a previously paired phone from SYNC威.
Note: Deleting your phone will remove all information relevant to that
phone such as phone book/call history, text messages, etc.
1. Press the PHONE hard button.
2. Select the ‘Settings’ tab on the
touchscreen.
3. Select the desired phone.
4. Press ‘Delete’. The system will
ask you to confirm.
Setting a phone as your favorite
SYNC威 allows you to set a phone as your favorite. This will then be the
primary phone that SYNC威 reconnects to after each ignition cycle. To
access:
1. Press the PHONE hard button.
18
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SYNC姞 phone features (if equipped)
2. Select the ‘Settings’ tab on the
touchscreen.
3. Select the desired device.
4. Press ‘Set as Fav’.
Note: The star icon (
appear to the left of the currently
selected favorite (primary) phone
and a double arrow icon (
appear to signify which phone is
currently connected.
Advanced settings
SYNC威 allows you to change many Advanced Settings.
To access:
1. Press the PHONE hard button.
2. Select the ‘Settings’ tab.
3. Select ‘Advanced’.
) will
) will
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19
SYNC姞 phone features (if equipped)
4. Scroll using/on the
screen to cycle through the
following options:
• Bluetooth On/Off
• 911 Assist™ (if equipped)
• Vehicle Health Report (if equipped, U.S. only)
• Incoming Call Ringer
• Text Message Notification
• Automatic Download On/Off
• Modify Phonebook
• Provider
• Candidate Lists
• Factory Defaults
• Master Reset
• Install
• System Information
Turning Bluetooth on/off
Turning Bluetooth OFF will turn off access to all features to all SYNC威
Bluetooth related features (i.e., text messaging, hands-free calling,
Bluetooth media streaming). Any incoming text or phone messages will
go into their respective missed folders.
To access:
1. Press the PHONE hard button.
20
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