LIGHTNING Instrumentation Pocket MultiCom User Manual

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Pocket Multi Com
User’s Manual
Version 1.5 - 99/2/9
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Copyright, Warranty, Liability

Warnings
Pocket Multi Com
— User’s Manual
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C
OPYRIGHT
NO WARRANTIES ARE EXTENDED BY THIS DOCUMENT. The technical information in this document is proprietary to LIGHTNING Instrumentation S.A. and the recipient has a personal, non–exclusiv e and non transferable license to use this information solely with the use of LIGHTNING Instrumentation products. The only product warranties made by LIGHTNING Instrumentation, if any, are set forth in the agreed terms and conditions for the purchase of LIGHTNING Instrumentation products. LIGHTNING Instrumentation declaims liability for any and all direct and indirect damages that may result from publication or use of this document and/or its contents.
The information in this document is subject to change without notice. Revisions may be issued at any time.
Copyright ©1993-1999 LIGHTNING Instrumentation S.A. No part of this document may be reproduced in any manner without the prior written consent of LIGHTNING Instrumentation S.A.
W
ARRANTY
LIGHTNING Instrumentation S.A. warrants all hardware products of its manu­facture to be free from defects in material and workmanship for 12 months from date of delivery, provided that the product has been registered within 10 days of purchase.
Upon prompt notification by the purchaser, Lightning will correct, within the w ar ­ranty period, any defects in equipment of its manufacture, either by repair at its factory or by supply of replacement parts to the purchaser.
ON
H
ARDWARE
Lightning must decide to its own satisfaction that the equipment is defective and has not developed malfunctions as a result of misuse, modification, or abnormal conditions of operation. Opening the products also voids the warranty. Lightning assumes no liability for consequential damages, and its liability shall in no case exceed the original purchase price of the equipment.
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Pocket Multi Com
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W
ARRANTY
LIGHTNING Instrumentation S.A. provides no warranty on software and firmware. Software and firmware are provided “as is” and no w arranty is made for perfect function or fitting to particular applications.
Lightning provides its best effort in issuing high quality software and firmware, and will devote its best effort in finding and correcting potential problems occur­ring with other equipment following international standards, but does not make any express warranty to correct such problems, if they arise. Lightning assumes no liability for consequential damages, and its liability shall in no case exceed the original purchase price of the equipment.
The warranties set forth above for hardware, software and firmware are the sole warranties applicable to Lightning products. THE IMPLIED WARRANTY OF MERCHANTABILITY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ARE EXCLUDED.
ON
S
OFTWARE
AND
F
IRMWARE
IMITATION
L
UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL LIGHTNING INSTRUMENTATION SA BE LIABLE FOR LOSS OF USE, INTERRUPTION OF BUSINESS, OR ANY INDIRECT, SPECIAL, INCIDEN­TAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIA­BILITY OR OTHERWISE, EVEN IF LIGHTNING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In no event shall Lightning be liable for costs of procurement of substitute goods. The potential liability of Lightning arising out of this product is in any case lim­ited to the purchase price paid to Lightning for its products.
OF
IABILITY
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Pocket Multi Com
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ISDN C
In no event shall Lightning be liable for costs incurred by a user on its ISDN line. The
Pocket Multi Com
depending on traffic on the Ethernet and ISDN line and on parameters set in the configuration. Front-panel signals and specific commands may indicate the cur­rent state and activity of the ISDN line, and the user should keep an eye on those status indications to avoid excessive bills, due to misconfiguration, protocol errors, polling applications, potential software or firmware errors and so forth.
THE USER AND THE USER ONLY IS SOLELY RESPONSIBLE FOR ALL INCURRED ISDN COSTS.
RADEMARKS
T
OSTS
is designed to open and close ISDN lines automatically,
Multi Com
tation S.A. All other trademarks are property of their respective owners.
EVISIONS
R
The information in this document is subject to change without notice. Revisions may be issued at any time. Watch http://www the latest revision of our manuals.
LIGHTNING Instrumentation SA
Avenue des Boveresses 50 1010 Lausanne SWITZERLAND Phone: +41 21 654-2000 Fax: +41 21 654-2001 E-mail: [email protected] Web: www.lightning.ch
and Lightning are registered trademarks of LIGHTNING Instrumen-
.lightning.ch/products/manual for
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Pocket Multi Com
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Contents

NTRODUCTION
I
HECKING
C
Y
.......................................................1 C
OUR
ACKAGE
P
ONTENTS
C
2
..................2
Contents
HAPTER
§ 1.1
U
PGRADE
F
THE
I
K
RODUCT
P
EY
P
ON
ACKAGE
S RECEIVED DAMAGED ..............3 § 1.3
I
...................................3
§ 1.2
TO RETURN THE PRODUCT......................................3 § 1.4
ABOUT THE ETHERNET AND SERIAL CABLES .........4 § 1.5
ABOUT THE DOCKING STATION ..............................4 § 1.6
GETTING STARTED ................................................5 CHAPTER 2
O NOT CONNECT TO A NETWORK BEFORE….........6 § 2.1
D
PREPARING A SETUP WITH ETHERNET ....................6 § 2.2
ONFIGURING THE COMPUTER INTO DHCP MODE.............8 § 2.2.1
C
AUTO-CONFIGURING THE POCKET MULTICOM ..................9 § 2.2.2
REGISTERING YOUR PRODUCT ON-LINE................12 § 2.3
FINE-TUNING THE CONFIGURATION.......................12 § 2.4
ONFIGURATION OF THE CHANNEL AGGREGATION (MPP)13 § 2.4.1
C
CONFIGURING FOR STATIC IP ADDRESSES............14 § 2.5
NSTALLING EASYCONFIG ON WINDOWS 95/98/NT.........14 § 2.5.1
I
USING EASYCONFIG..........................................................15 § 2.5.2
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CONTENTS
USING EASYCONFIG TO SET STATIC IP ADDRESSING .......16 § 2.5.3
USING OTHER EXAMPLE CONFIGURATIONS ......................16 § 2.5.4
REFERENCE MANUAL, WEB, AND FAQ................17 § 2.6
INSTALLATION FOR A NETWORK...........................17 § 2.7
ONFIGURING OTHER COMPUTERS ON THE NETWORK ......18 § 2.7.1
C
INSTALLING FOR A NOTEBOOK COMPUTER..........19 § 2.8
CONNECTING TO THE COMMAND INTERFACE .......19 § 2.9
SING TELNET TO ACCESS THE COMMAND INTERFACE ..19 § 2.9.1
U
USING THE SERIAL INTERFACE .........................................20 § 2.9.2
TROUBLE-SHOOTING & FAQ..............................21 CHAPTER 3
REQUENTLY ASKED QUESTIONS (FAQ)..............22 § 3.1
F
GENERAL TROUBLE-SHOOTING SCHEME ..............24 § 3.2
CONNECTING TO A DISTANT SITE .........................25 § 3.3
CHECKING THE ETHERNET CONNECTION..............25 § 3.4
DIAGNOSE COMMAND...........................................25 § 3.5
CHECKING THE ISDN CONNECTION......................26 § 3.6
FURTHER TROUBLE-SHOOTING .............................26 § 3.7
RESETTING FACTORY CONFIGURATION ............27 CHAPTER 4
ESETTING THE DEFAULT CONFIGURATION .........28 § 4.1
R
DOCKING STATION ..............................................31 CHAPTER 5
DENTIFYING CABLES OF THE DOCKING STATION 32 § 5.1
I
ASSEMBLING THE DOCKING STATION...................34 § 5.2
APPENDIX .............................................................35 CHAPTER 6
PECIFICATIONS.....................................................36 § 6.1
S
OCKET MULTICOM HARDWARE......................................36 § 6.1.1
P
SERIAL CONFIGURATION...................................................36 § 6.1.2
CONNECTORS PIN ASSIGNMENT............................37 § 6.2
THERNET & CONSOLE .....................................................37 § 6.2.1
E
ISDN.................................................................................37 § 6.2.2
CONSOLE CABLE................................................................37 § 6.2.3
DECLARATION OF CONFORMITY ...........................38 § 6.3
WARRANTY REGISTRATION CARD........................39 § 6.4
VI Pocket MultiCom — User’s Manual version 1.5
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Introduction 1

Congratulations for your choice of the Pocket MultiCom!
Chapter 1
The Pocket MultiCom is not only the world- smallest ISDN router today, but also a swiss quality product designed and manufactured by LIGHTNING Instrumentation SA in Lausanne, Switzerland.
The Pocket MultiCom is a small, efficient device designed to connect remote Ethernet networks through a Basic-Rate ISDN line. It is very easy to install and works with standard TCP/IP and/or IPX/SPX protocols. To set up your Pocket MultiCom, simply follow the few quick steps described in the following chapters.
We wish you a lot of pleasure using your Pocket MultiCom.
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1CHECKING YOUR PACKAGE CONTENTS
CHECKING YOUR PACKAGE CONTENTS
Your Pocket MultiCom package includes a CD-ROM (with Reference Manual & Software), this User’s Manual, as well as the following:
Pocket MultiCom
Special console cable: to connect to the Ethernet port of your MultiCom and a DB9 serial port
1.1
Straight Ethernet cable: a short grey cable with RJ45 connectors to connect to a hub
ISDN cable: a long black cable with RJ45 connectors
Crossed Ethernet cable: a short blue (or grey with a blue marking) cable with RJ45 connectors to connect directly to a PC or hub uplink
Power supply adaptor with cable
Please check that the power supply has appropriate voltage.
If the docking station option has been ordered, three cables may be assembled in it. Please refer to § 5, "Docking Station" on page 31.
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UPGRADE KEY ON PACKAGE
UPGRADE KEY ON PACKAGE
The first time you configure your router you may need an upgrade key to install all the software options you ordered.
In this case, you should find the upgrade key (e.g.: “NOPQ1234DEFG”) on a sticker on the package of the router or on the delivery notice you got with the router. Keep this key in a safe place. You will need it during the installation.
IF THE PRODUCT IS RECEIVED DAMAGED
Forward an immediate request to the delivering carrier to perform an inspection and prepare a damage report. Save the container and packing material until con­tents are verified.
1.2
1.3
Report the nature and extent of the damage to Customer Support so that action can be initiated to repair or replace damaged items, or instructions issued for returning items.
The responsibility of the manufacturer ends at the deliv ery to the first carrier. ALL CLAIMS for loss, damage, or nondelivery must be made against the delivering carrier WITHIN 8 DAYS OF RECEIPT of shipment.
TO RETURN THE PRODUCT
Please obtain instructions and a Return Material Authorization (RMA) Number from Customer Support before returning any item(s). Report the fault or defi­ciency along with the model, type, and serial number of the item(s) to Customer Support. Upon receipt of this information, Customer Support will provide service instructions or shipping information. In any case, clearly mark the RMA number, your address, and shipping address on the original packaging, which has to be used for shipments. Improperly packaged products will loose their warranty. For warranty repairs, please include a dated proof of purchase.
1.4
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1ABOUT THE ETHERNET AND SERIAL CABLES
ABOUT THE ETHERNET AND SERIAL CABLES
The two Ethernet cables that come in your package are 4-wire Ethernet-type cables. Please note that universal-type 8-wire cables may in some cases (par-
ticularly with 10/100 Mbits/s interfaces) not work properly.
The two Ethernet cables have the following uses:
• Blue or grey with a blue marking, crossed: acts as a special Ethernet cable between your Pocket MultiCom and a single computer. As such, it is not a standard 10-Base-T Ethernet cable: it is wired as a crossover allowing you to connect your Pocket MultiCom directly to a computer without a hub. This cable can also be used to connect to the “uplink” (X) port of a hub.
• Grey cable: acts as a standard Ethernet cable between your Pocket Multi- Com and a normal port of a hub, to build an Ethernet network with multiple computers.
The Serial cable has the following uses:
1.5
• Act as a cable for connecting the Console Port (embedded in the Ethernet port) of your Pocket MultiCom to a serial port of either a terminal or a computer (with a terminal-emulation software or EasyConfig™ wizard), for management purposes. This is useful for configuring or modifying the config­uration of your Pocket MultiCom. This type of connection is described in chapter § 2.9, "Connecting to the Command Interface" on page 19.
ABOUT THE DOCKING STATION
If your Pocket MultiCom comes with its optional desktop support, as shown below, please refer first to instructions in § 5, "Docking Station" on page 31.
1.6
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Getting Started

This chapter describes the installation procedure for the Pocket MultiCom in a very few and detailed steps. First, installation with a single computer using Ethernet and a Web-browser is described. Then, network installation and fine­tuning is shortly described. Finally, the usage of the serial console is reviewed.
Chapter 2
2
This manual is valid starting with Software and CD-ROM Release 2.5. Please consult
http://www.lightning.ch/ for newer releases.
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CHAPTER 2GETTING STARTED DO NOT CONNECT TO A NETWORK BEFORE…
DO NOT CONNECT TO A NETWORK BEFORE…
Your Pocket MultiCom must be configured before being connected to an existing Ethernet network. You may do it yourself or ask your dealer or network
specialist to configure it for you.
There are two possibilities to configure your Pocket MultiCom: the simplest one is to do it using Ethernet to connect it to your PC and a Web-Browser, like Netscape™ or Explorer™, already installed on your computer, and also available on the CD-ROM. You can also use the serial cable and a terminal emulator or the Windows™ wizard EasyConfig, also on the CD-ROM (see § 2.9.2 on page 20).
PREPARING A SETUP WITH ETHERNET
The simplest installation procedure requires that you first connect the Ethernet port to a single computer:
2.1
2.2
Ethernet
PowerISDN
To connect your Pocket MultiCom to a single computer:
1. Plug the crossed Ethernet cable (blue or grey with blue mark) to the “Ethernet” port of the Pocket MultiCom and to the Ethernet port of your computer1.
1. This connection applies to most laptops as well as to desktop computers. Installing the Pocket MultiCom with a NoteBook computer without a female Ethernet plug may require an Ethernet gender-changer: please refer to § 2.8, "Installing for a NoteBook Computer" on page 19.
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Crossed Ethernet cable (blue or grey with a blue marking)
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PREPARING A SETUP WITH ETHERNET

2. Turn the computer on (if it is not already on).

3. Plug one end of the ISDN cable into the “ISDN” port of your Pocket Multi- Com and the other end into a terminated ISDN BRI So wall socket.
4. Check that the power supply has the correct voltage rating for your country. Then connect the power supply cable into the “Power” port on your Pocket MultiCom and plug the power supply into an AC wall socket.
The Pocket MultiCom then automatically launches the start-up operation. The following series of signals provide information on the status of operations:
Signals
• The Ethernet, ISDN (D, B1, B2), and Power signals turn orange.
This indicates that your Pocket MultiCom is carrying out the initial tests: memory, and peripherals, as described in the Reference Manual.
• The Power signal remains orange slightly longer than the others
This indicates that your Pocket MultiCom is starting-up.
• The Power signal turns green
1
This indicates that start-up is successful. Your Pocket MultiCom is now ready for use.
• The ISDN D signal turns green
This indicates that the ISDN connection is connected and properly wired2.
• The ISDN B1 and B2 signals remain off
This indicates that no data channel is in use. When a channel is connected, the corresponding signal will turn green, or blink orange when there is traffic on it.
• The Ethernet signal turns green
This indicates that the Ethernet connection is working.
1. On models with the encryption option, the Power signal may stay orange at this stage. Please refer to “Visual Display”, “Security” chapter of the Reference Manual on CD.
2. On some ISDN network, this ISDN D signal may go off or turn red after a while after the start-up. This is normal.
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CHAPTER 2GETTING STARTED PREPARING A SETUP WITH ETHERNET
If one of the Ethernet or ISDN D signals stays red, the corresponding interface is not connected or wired properly, or the wrong cable has been used. Correct the problem and restart the Pocket MultiCom by disconnecting and reconnecting its power supply cable, to test the connections again.
When those Ethernet and ISDN signals are green, the Pocket MultiCom is now ready to provide all configuration services to your computer.
If your router is bundled with an Internet Access and you want to use it, please follow the specific installation instructions for this access, instead of the ones below, unless these instructions refer to the instructions below.
CONFIGURING THE COMPUTER INTO DHCP MODE
The next step is now to configure the computer to get its TCP/IP configuration automatically from the Pocket MultiCom, using the “Dynamic Host Configura- tion Protocol” (DHCP).
NOTE - By default, the DHCP server on the Pocket MultiCom is enabled.
FOR WINDOWS 9X / NT USERS
1. If your computer is config­ured with an IP address, change the configuration to automatically get an IP address from a DHCP server (in Windows 95/98 this is in “Start” menu in:
• “Parameters”
• “Configuration pannel”
Select “IP Address”
Select “Obtain an IP address automatically”
2.2.1
2.2.1.1
• “Network”
• “TCP/IP” )
Click "OK"
2. Restart the PC, even if not requested to.
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PREPARING A SETUP WITH ETHERNET AUTO-CONFIGURING THE POCKET MULTICOM
FOR USERS OF MACINTOSH AND OTHER COMPUTERS
1. If your computer is configured with an IP address, change the configuration to automatically get an IP address from a DHCP server. For example, on a Macintosh with System 7.5.5 and newer, this can be done in the “TCP/IP” control panel in the “Apple” menu:
Select “Ethernet” Select “Using a DHCP
Server”
Click here to close the window and then accept the changes
2. Make sure the computer requests a new address from the DHCP server, e.g. by restarting it.
2.2.1.2
AUTO-CONFIGURING THE POCKET MULTICOM
The following few very easy steps will show you how to set-up an Internet con­nection using a Single Internet User Account (SIUA) with your Internet Service Provider (ISP). This auto-configures the TCP/IP parameters of your computers using the built-in DHCP server. Please check your ISP connection first with this setup. A short introduction for modifying this configuration for static IP addresses is given in § 2.5, "Configuring for Static IP Addresses" on page 14.
1. Start a Web navigator, for instance Netscape Navigator or Internet Explorer. If you don't already own any navigator, you
can install one from the CD-ROM. In the “Netscape” folder of the CD you will find Netscape Navigator for:
• Windows 95/NT (cc32e404.exe)
• Windows 3.11 (cc16e404.exe)
• Macintosh (com4.04_68k)
2.2.2
• Macintosh PowerPC (com4.04_ppc)
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CHAPTER 2GETTING STARTED PREPARING A SETUP WITH ETHERNET
2. In the Web navigator choose your Pocket MultiCom IP address:
http://10.0.0.1/
and press Enter. The router's Welcome-page appears:
If this form doesn’t appear at this stage, please check the pre­vious steps, and refer to § 3, "Trouble-shooting & FAQ" on page 21.
3. This step No. 3 has only to be done if you received an upgrade key with your Pocket MultiCom (usually written on the box or on the packing list, e.g. “NOPQ1234DEFG”). Otherwise go directly to the next step No. 4.
• choose the link entitled “Upgrade the options” A fill-in form appears:
• enter your key into the field
“Upgrade Key”, verify very carefully the key spelling, and click on the “submit” button. This will install the purchased options.
• After a few seconds, a new
screen appears: Click on “reboot” in order to restart the Pocket MultiCom with the new configuration. Your browser may indicate that it “lost the connection” to the Pocket MultiCom.
• The router restarts. Ethernet,
D-Channel and Power leds light green again after a while.
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PREPARING A SETUP WITH ETHERNET AUTO-CONFIGURING THE POCKET MULTICOM
• Type-in again the Pocket MultiCom IP address: http://10.0.0.1
• The Welcome-page of your Pocket MultiCom appears again.
4. Click on the link entitled “Generate a configuration for Internet access”. A fill-in form appears:
5. Enter the following informa­tions:
• Your ISP phone number.
• PPP Username: the username
you have chosen (or received) from your ISP.
• PPP Password: the password
you have chosen or received.
• If you have your own
Domain-Name (for instance “lightning.ch”) you may type it into the appropriate field.
• If you got DNS (Domain Name Server) IP-addresses information from
your ISP, you may also enter them. Otherwise, just leave these fields empty. Most ISPs transmit these informations through the ISDN (PPP) connexion and your Pocket MultiCom will automatically learn them from there.
6. click on the “submit” button…
7. After a few seconds, a new screen appears: Click on “reboot” in order to restart the Pocket MultiCom with the new configuration. Your browser may indicate that it “lost the connection” to the Pocket MultiCom.
8. The router restarts. Ethernet, D­Channel and Power leds light green again after a while.
9. Restart your PC to make sure it gets its new DHCP parameters from the Pocket MultiCom.
10. Congratulations! Your router is configured! You can now test your access by registering your product and surfing on the Internet using your Web navigator.
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CHAPTER 2GETTING STARTED REGISTERING YOUR PRODUCT ON-LINE
REGISTERING YOUR PRODUCT ON-LINE

11. Type the following Internet Address in your Web-browser and ENTER:

http://www.lightning.ch/register.html

12. The router now opens a link to your ISP (the signal B1 or B2 lights green). Lightning's registration page appears in the navigator. You may now enter

your registration information to validate your warranty. If the ISDN B1 or B2 channel does not open, or the Lightning registration
page doesn’t appear, first check your parameters, and redo the configuration starting at step 2. on page 10. If the problem persists, please refer to § 3, "Trouble-shooting & FAQ" on page 21.
NOTE - The serial number of your Pocket MultiCom can be found on a sticker below the Pocket MultiCom.
2.3
You will then benefit from a free firmware update and will be able to request sta­tus updates of Lightning products. You may also use fax or mail with the Registra­tion Card found in § 6.4 on page 39.
Congratulations, you are all done if you have a single computer. To configure fur­ther computers using the built-in DHCP server, please refer to § 2.7, "Installation for a Network" on page 17. If you already have fixed, static, IP addresses or need other special configurations, please refer to § 2.5, "Configuring for Static IP Addresses" on page 14 and to the Reference Manual on CD-ROM. To fine-tune the configuration to use a second B-channel with MPP, read the next section.
FINE-TUNING THE CONFIGURATION
For further configuration you can use the router's built-in Web server at the router's IP address (by default http://10.0.0.1/), and start from examples in the Reference Manual on CD-ROM, or use the Windows™ EasyConfig™ wizard and its manual setup option, as explained in § 2.5.1, "Installing EasyConfig on Win­dows 95/98/NT" on page 14.
2.4
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FINE-TUNING THE CONFIGURATION CONFIGURATION OF THE CHANNEL AGGREGATION (MPP)
CONFIGURATION OF THE CHANNEL AGGREGATION (MPP)
The channel aggregation isn't supported by all Internet Service Providers. In cer­tain cases the use of the channels' aggregation can generate local problems.
The channel aggregation allows to double the ISDN bandwidth by using both 64 kbits/s B-channels of the ISDN link, if needed. The flow passes then from 64 kbits/s to 128 kbits/s (the data compression multiplies this flow some more). The second B-channel is automatically opened only if the first one is full.
WARNING: The channels aggregation can double the phone-costs since, if an important traffic occurs, two connections are established. Ev en if the data transfer duration is thus reduced, the additional costs may not be fully compensated. Notice also that it wont' be possible to make or receive a telephone call on an ISDN connection when both two B-channels are used by the router. In order to allow the channels aggregation, execute the following operations:
1. In the Web navigator choose your Pocket MultiCom address, by default
10.0.0.1/ and press Enter. The
MultiCom home-page appears.
http://
2.4.1
2. Click on the link entitled… “Edit the configuration file”
A full-screen text editor appears.
3. Look for the line displaying:
ISDN BChannel 1
4. Carefully replace it by:
ISDN BChannel 2
5. Click on “submit”. The new configu­ration is recorded.
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CHAPTER 2GETTING STARTED CONFIGURING FOR STATIC IP ADDRESSES
6. Click on “reboot” to restart the Pocket MultiCom with the new configuration.
7. The Pocket MultiCom restarts. Ethernet, D-Channel and Power leds light green again after a while. In case of very important traffic the router can, from now on, open a second B-channel in order to increase the capacity. In this case both two leds B1 and B2 will light green.
In order to disable the channels aggregation and use only one ISDN B-channel, execute the same operations and reset ISDN BChannel to 1 instead of 2.
CONFIGURING FOR STATIC IP ADDRESSES
The instructions from the previous sections allow to establish a standard DHCP configuration for the connection of a local network to the Internet. You might need a non-standard configuration, for instance if you want to use your own static IP addresses or if you already have a DHCP server on your network. In this case, you can use the EasyConfig wizard to establish the configuration corresponding to your needs. This installation needs some networking expertise.
The EasyConfig wizard takes your router's actual configuration, allows you to modify it through some simple dialog boxes and saves the modified configuration back into the router.
INSTALLING EASYCONFIG ON WINDOWS 95/98/NT
2.5
2.5.1
NOTE - EasyConfig runs also on Apple PowerMacintosh™ using the Windows 95/98 emulator “Virtual PC 2.1.2”™ (earlier versions are not fully compliant) by Connectix™ Corp.
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CONFIGURING FOR STATIC IP ADDRESSES USING EASYCONFIG
To install the EasyConfig wizard on your computer, execute the following opera­tions:
1. Insert the CD-ROM in your computer.
2. Your CD-ROM's content is displayed on the screen.
• If this doesn't happen so, open your
CD by double-clicking on “Desktop” and then on “Whoop_2.5 (D:)”.
3. Double-click on the icon labelled
install.bat in the
root directory of the CD.
4. Then install the MultiCom Utilities by following the instructions. If possible, don't modify the proposed values:
USING EASYCONFIG
1. Start the EasyConfig from the place it has been installed in, by default: “Start” / “Programs” / “MultiCom Utilities” / “EasyConfig”.
2.5.2
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CHAPTER 2GETTING STARTED CONFIGURING FOR STATIC IP ADDRESSES
2. Choose “I want to man­ually configure my router & network set­tings” and press on “Next”.
3. If this hasn't been done yet, choose the IP address 10.0.0.1 to com­municate with the router.
4. Press on “Next”.
5. The EasyConfig wizard takes the configuration from the router. By clicking on “Next” you can see the configura­tion step by step and adapt it to your needs.
By clicking on “Help” you get help on the settings that you are currently editing.
USING EASYCONFIG TO SET STATIC IP ADDRESSING
On the CD-ROM, in the “doc” folder, you will find an Acrobat PDF file with a short tutorial on using EasyConfig, and particularily an example on how to con­figure your Pocket MultiCom for static IP addressing.
USING OTHER EXAMPLE CONFIGURATIONS
On the CD-ROM, you will also find in the “mcutils\Examples” folder all the example configuration files (*.LCF) of the “Examples” chapter of the Reference Manual. You may read these files, and adapt them for your own router setup using EditConfig™, also part of the MultiCom Utilities, installed from the CD-ROM. Please be advised that this requires some networking expertise and a good under­standing of the examples, and associated commands explained in the Reference Manual (on CD-ROM).
2.5.3
2.5.4
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REFERENCE MANUAL, WEB, AND FAQ USING OTHER EXAMPLE CONFIGURATIONS
REFERENCE MANUAL, WEB, AND FAQ
A detailed description of your router capabilities can be found in the Reference Manual on the CD-ROM. A copy of this manual has been made on your hard disk where the MultiCom Utilities EasyConfig and EditConfig have being installed.
Please also check the Technical Support area of our Web server at:
http://www.lightning.ch/support/
for future improvements in configuration, software, and the latest list of Fre­quently Ask ed Questions (FA Q). A short list of these can also be found in § 3.1 on page 22.
INSTALLATION FOR A NETWORK
2.6
2.7
The illustration below shows a typical LAN (Local Area Network) setup with a MultiCom and an Ethernet Hub:
Ethernet 10-base-T hub or 10/100 switch
HUB
Straight 10-Base-T Ethernet Cable
(short grey cable with 4 wires) (without internal cross over)
Proceed as follows:

1. Make sure that your hub or switch is working correctly.

2. Plug the straight 4-wire grey Ethernet cable into one of its Ethernet port.

Pocket MultiCom — User’s Manual 17
Page 26
CHAPTER 2GETTING STARTED INSTALLATION FOR A NETWORK

3. Plug the other end into the "Ethernet" port on your Pocket MultiCom as shown below.

4. Plug one end of the ISDN cable into the “ISDN” port on the back of your Pocket MultiCom as shown below.
5. Plug the other end of the ISDN cable into an ISDN BRI So wall socket (ter­minated, if more than 6 meters away from the ISDN Network Terminator).
6. Connect the end of the AC cable into the “Power” port on your Pocket Mul- tiCom as shown below, and the power supply into an AC wall outlet.
Straight 10-Base-T Ethernet Cable (short grey cable with 4 wires) (without internal cross over)
ISDN Power Ethernet
The start-up operation now begins automatically, as described in § 2.2, "Preparing a Setup with Ethernet" on page 6.
NOTE - Some hubs, especially 10/100 Mbits/s hubs, do connect unused pairs of the Ethernet cable, leading to a start-up with default configuration, when used with universal 8-wires cables. In this case, please use the provided standard 4­wires grey Ethernet cable.
CONFIGURING OTHER COMPUTERS ON THE NETWORK
• Configure all computers to obtain IP addresses automatically from a DHCP server (see § 2.2.1, "Configuring the Computer into DHCP mode" on page 8).
• Connect all computers to the hub or switch, using standard Ethernet cables.
2.7.1
NOTE - By def ault, your Pocket MultiCom runs a DHCP server. If you already have one in your network or are using static IP addresses, you should first disable the DHCP function of your Pocket MultiCom and configure IP addresses accordingly using EasyConfig or consult the Reference Manual for static routing.
18 Pocket MultiCom — User’s Manual
Page 27
INSTALLING FOR A NOTEBOOK COMPUTER USING TELNET TO ACCESS THE COMMAND INTER-
INSTALLING FOR A NOTEBOOK COMPUTER
Connecting your Pocket MultiCom directly to a NoteBook with a PCMCIA Ethernet card may require an adaptor for connecting the crossed Ethernet cable to the card. Otherwise the procedure is the same as for a single computer.
RJ-45 female
RJ-45 female
NOTE - The adaptor — with two female RJ-45 on each side, without cross-over — is supplied with the PCMCIA card, generally upon demand.
To connect your Pocket MultiCom to a NoteBook:

1. Insert the PCMCIA card into the appropriate slot in your NoteBook computer.

2.8
2. Connect the PCMCIA card’s cable to the adaptor. Do not connect the PCM- CIA cable directly to the Pocket MultiCom, since it is not a crossed one.
3. Now you can proceed according to the instructions for a single computer except for the following change: plug the crossed Ethernet cable into the
adaptor instead of directly to your computer.
CONNECTING TO THE COMMAND INTERFACE
To access to the command-line interface, you can use telnet or the serial interface.
USING TELNET TO ACCESS THE COMMAND INTERFACE
Run a Telnet program (like “C:\\WINDOWS\telnet” with Windows™ 95/98) to connect to your router using Ethernet, and open a Telnet-session.
2.9
2.9.1
NOTE - By default your router has IP address 10.0.0.1
Pocket MultiCom — User’s Manual 19
Page 28
CHAPTER 2GETTING STARTED CONNECTING TO THE COMMAND INTERFACE
USING THE SERIAL INTERFACE
To connect to the serial interface, you need either a terminal or a computer with a terminal emulation software (this is included with most computers, like “Pro­grams”/“Accessories”/“Hyper Terminal”™ with Windows™).
NOTE - For a direct connection, the serial port of your computer must have a specific configuration, see § 6.1.2, "Serial Configuration" on page 36 for details.
First, look for the special console cable, with a RJ-45 plug and a DB-9 plug:
RJ-45 male
To set up your Pocket MultiCom for configuration purposes:
1. Disconnect the power cable from your Pocket MultiCom, if necessary.
DB-9
2.9.2
2. Connect the RJ-45 end of the console cable to the “Ethernet” port on your Pocket MultiCom.
3. Connect the DB-9 end of the console cable to a serial port (RS-232) of your computer.
4. Start the terminal emulation software, configure the serial port according to
§ 6.1.2, "Serial Configuration" on page 36, and then open a connection.
5. Re-connect the po wer cable to the "Po wer" port on your Pocket MultiCom.
The five signals on front turn orange, indicating that your Pocket MultiCom is carrying out the start-up operation, as described in page 7.
Once the initialization process is finished, your Pocket MultiCom displays its user interface on your terminal screen. You can now auto-configure your Pocket MultiCom the commands “Upgrade Key” (if needed) and “Setup”, or use Easy- Config with the “COM” port. You can also reset the default configuration, as described in § 4.1.2, "Setting the Configuration With a Terminal" on page 30.
NOTE - If you see messages from the MultiCom in your terminal emulator win­dow, but cannot type-in commands, check that the terminal handshake is set to “XON/XOFF”, instead of “RTS/CTS” or “Hardware”.
20 Pocket MultiCom — User’s Manual
Page 29
Trouble­shooting &
Chapter 3
FAQ
This chapter gives answers to Frequently Asked Questions (FAQ) and provides instructions for checking whether your Pocket MultiCom is correctly configured and that the Ethernet and ISDN connections are working correctly.
It includes a general trouble-shooting scheme for AutoConfiguration and the fol­lowing three tests:
3
• Connecting to a Distant Site
This test is the easiest way to confirm that your Pocket MultiCom is in working order .
• Checking the Ethernet Connection
Carry out this test if you encountered a problem with the first test.
• Checking the ISDN Connection
Carry out this test if you could not connect to a distant site but the Ethernet connection is working.
Further trouble-shooting hints are found in the FAQ and in the last section of this chapter, describing the “diagnose” command and other “info” commands.
Pocket MultiCom — User’s Manual 21
Page 30
CHAPTER 3TROUBLE-SHOOTING & FAQ FREQUENTLY ASKED QUESTIONS (FAQ)
FREQUENTLY ASKED QUESTIONS (FAQ)
Please also consult the Technical Support area of the Lightning web site at:
http://www.lightning.ch/support/ for an up-to-date version of the FAQ.

1. The IP address of the MultiCom is 10.0.0.1 by default.

2. Can I connect my MultiCom router to a Fast Ethernet network? Your MultiCom router is built for 10 Mbps Ethernet, thus it will not work if

connected to a 100 Mbps-only Ethernet port. Most Ethernet ports can do both 10 and 100 Mbps Ethernet. Your router will work if connected to such a port, but only when using a 4-wires cable like the grey Ethernet cable delivered with your router.

3. Which Stac compression do you support?

We support the standard Stac LZS® compression (RFC1974). We do not sup­port the obsolete draft-09 version of Stac (sometimes called Stac-9) neither Microsoft PPC (also know as MPPC or MS-Stac).

4. The ISDN line keeps up or opens periodically even if I don't access the Internet

3.1
There can be multiple causes for such a behaviour. First of all, make sure that you have chosen a small timeout value for closing the line. The default value is 90 seconds. If the line stays open longer than that, you may have an internal problem (e.g. a misconfigured machine on your local network) or an external problem (a misconfigured router talking to your MultiCom). To find out where the problem comes from, disconnect the Ethernet cable from the router and check if the line still keeps up. If the line goes down after a few minutes, then the problem is internal, if not then it is external. Use the command:
Info Site
line, and Info Site
Internet
Frames to check which IP packets are opening the
Internet
Frame
n
to display the most frequent one.
Common internal problems are:
• A mail program (e.g. Netscape, Eudora, MS Exchange) that is configured to check mail every few minutes.
• A Web browser that has a starting page with an address that is outside your network. Use a blank page or a local file as start page instead, e.g. file:/
mystartpage.html. Do not use an URL like http://localhost/mystart­page.html, as your computer will have to contact an external DNS server to
resolve the name “localhost”!
22 Pocket MultiCom — User’s Manual
Page 31
FREQUENTLY ASKED QUESTIONS (FAQ)
• A Web page that updates automatically. Some Web pages, e.g. home pages, live images, update themselves automatically and can keep the line open. Don't keep a window with such a page open while you are not using it.
External problems may be:
• You are talking to a MaxPro RWS-NT V1.0.0.4 router. That router recog­nises "Echo Requests" as traffic and incorrectly keeps the line up. If you can make sure that the router on the other end of the line is a MaxPro RWS-NT V1.0.0.4, put the command "PPP EchoRequest Off" into the part of the con­figuration file relating to that site.
• If it is another external problem, try contacting the owner of the router at the other end of the line and make sure that the router does not send unsolicited traffic. Try setting the timeout to a small value e.g. by adding the following command to your configuration file: "ISDN IdleCloseTime 10".
5. I cannot connect to Telia with AutoConfiguration, why?
Telia is using the private A-class IP range 10.0.0.0, which is a non-routable subnet that is also used locally by the AutoConfiguration setup! To connect anyway, you can manually change the generated configuration to use the pri­vate B-class 192.168.0.0 subnet with SubnetMask 255.255.0.0. Such a configuration is given in the e xamples section of the Reference Manual on the CD-ROM.

6. When I use the SecureWall function, sending mail is very slow, why?

Some external mailers check the source port #113 to verify the identity of the sender. Since the SecureWall drops unsolicited incoming packets, the mailer will experience a timeout before giving up and accepting the mail anyway. If you are in that case, you can simply map this port to the MultiCom, which will signal that the port is not reachable and cause the mailer not to wait. To do so add the following line to your configuration or chose the equivalent option in the EasyConfig wizard:
IP Translation Map 113/tcp To
<IP address of your MultiCom>

7. The SecureWall prevents some types of FTP connections.

As with most firewalls, FTP transfers can only succeed if the FTP program is set to passive mode for gets and active mode for puts (these are standard in Internet Explorer, Netscape, pftp, CuteFTP and Fetch in firewall mode).

8. Is the Pocket MultiCom Year 2000 compliant? Yes. A declaration of conformity is available on our web-site.

Pocket MultiCom — User’s Manual 23
Page 32
CHAPTER 3TROUBLE-SHOOTING & FAQ GENERAL TROUBLE-SHOOTING SCHEME
GENERAL TROUBLE-SHOOTING SCHEME
In case of connection problems, just looking at the signals behaviour can give useful hints for finding your configuration problem. A general scheme, valid for standard AutoConfiguration setting is shown below:
3.2
24 Pocket MultiCom — User’s Manual
Page 33
CONNECTING TO A DISTANT SITE
CONNECTING TO A DISTANT SITE
Connecting to a distant site using a Web browser, Telnet, or your particular soft­ware is the easiest ways to ensure that your Ethernet and ISDN connections are both functioning correctly. If you could not connect, try connecting to another site, or to an IP address, to make sure that the problem does not reside on the other side of the line. If you still cannot connect, carry out the following tests.
CHECKING THE ETHERNET CONNECTION
You can use either a Web-browser, Telnet, FTP or ping, specifying the IP address of your Pocket MultiCom, to connect to it directly. If you can reach the Pocket Mul-
tiCom, this confirms that your Ethernet software is working correctly.
If you cannot reach your Pocket MultiCom, make sure that you typed in the correct IP address. If you did, there is probably a problem with either the configuration of your Pocket MultiCom or your computer. Refer to section 3.2 for details.
3.3
3.4
If you still can’t access your Pocket MultiCom, you can reset it to factory default address 10.0.0.1 and DHCP mode by following section 4 on page 27.
DIAGNOSE COMMAND
Using Ethernet, T ry the

1. Run a Web-browser, specifying the IP address of your Pocket MultiCom.

2. The connection opens and asks for your user name and password, if set.

3. The
4. Click on the link: “Diagnostics”, corre-
5. You will receive basic diagnostics:
Pocket MultiCom
sponding to the Diagnose command.
Follow the suggestions provided.
Diagnose
home-page appears.
command:
3.5
Pocket MultiCom — User’s Manual 25
Page 34
CHAPTER 3TROUBLE-SHOOTING & FAQ CHECKING THE ISDN CONNECTION
CHECKING THE ISDN CONNECTION
Carry out the following test if your Ethernet connection is functioning correctly but you cannot connect to a distant site:
1. Run Telnet or a console connection, specifying the IP address of your Pocket
MultiCom, following instructions in section 2.9 on page 19.

2. The connection opens and asks for the user name and password, if set.

3. At the next prompt, type in the following command: ISDN Conn A B-channel signal should turn green, indicating a successful connection.
If the ISDN connection is not OK, check the configuration of your MultiCom for problems. Check also to see if there is a problem with your telephone wires.
If the ISDN connection is OK, but you still cannot connect to a distant site, it is probably because there is either a problem with your computer’s configuration, or with the configuration of the other site’s router or computer.
3.6
FURTHER TROUBLE-SHOOTING
Please refer to the Reference Manual for further trouble-shooting.
Especially, you may need to run Telnet (section 2.9.1 on page 19), specifying the IP address of your mands, like:
¥ isdn info ¥ isdn info history ¥ site stats Internet ¥ ppp info ¥ ppp info all ¥ site info internet frames ¥ dhcp info ¥ info ip ¥ site info internet frame ¥ dns info ¥ info ip router ¥ info site internet ¥ cat boot.rpt ¥ ip siteAddr info ¥ ip translation info
These commands and more are documented in the “Commands” chapter of the Reference Manual on CD, including also a trouble-shooting chapter.
Pocket MultiCom, logging-in, and typing some “info” com-
3.7
n
26 Pocket MultiCom — User’s Manual
Page 35
Resetting Factory
Chapter 4
Configuration
This chapter provides instructions on how to restart your Pocket MultiCom in the factory- default configuration.
4
Pocket MultiCom — User’s Manual 27
Page 36
CHAPTER 4RESETTING FACTORY CONFIGURATION RESETTING THE DEFAULT CONFIGU-
RESETTING THE DEFAULT CONFIGURATION
There are two ways to set up your Pocket MultiCom with the default configura- tion once it has been changed, depending on whether you have a direct connection or not.
SETTING THE CONFIGURATION WITHOUT A TERMINAL
Resetting the configuration of a Pocket MultiCom that is not directly attached to a terminal requires manipulating the cables. Use the illustration on page 29 while following the steps described below to reconfigure your Pocket Multi- Com.
1. Connect one end of the ISDN cable to your Pocket MultiCom’s ISDN port.
2. Connect the other end of the ISDN cable to your Pocket MultiCom’s Ethernet port.
3. Attach the Power cable to your Pocket MultiCom’s Power port.
4.1
4.1.1
4. Connect the other end of the Power cable to the appropriate wall socket. This turns on your Pocket MultiCom and begins the start-up operation.
5. Make sure that the start-up operation is completed: check that the power sig­nal is green.
6. Disconnect the ISDN cable from your Pocket MultiCom’s Ethernet and ISDN ports.
7. Re-connect the Ethernet port to your computer using the crossed cable. Do not remove power before setting and storing your new configuration.
You can now reconfigure your Pocket MultiCom from your computer with a Web-browser, or Telnet and FTP. Follow the instructions in section 2.2.1 and sec­tion 2.2.2 on page 9 or in the “Creating Your Config File” chapter of the Refer­ence Manual.
NOTE - The default IP address for your Pocket MultiCom is: 10.0.0.1.
28 Pocket MultiCom — User’s Manual
Page 37
RESETTING THE DEFAULT CONFIGURATIONSETTING THE CONFIGURATION WITHOUT A TERMI-
ISDN cable in ISDN port
1
Power cable in
3
Power port
4
Power cable to wall socket
ISDN cable in
2
Ethernet port
5
6
7
Ethernet crossed cable to computer
Signals indicating comple­tion of start-up operation
ISDN cable disconnected from Ethernet and ISDN ports
Figure 1 Setting the Default Configuration without a Direct Connection
Pocket MultiCom — User’s Manual 29
Page 38
CHAPTER 4RESETTING FACTORY CONFIGURATION RESETTING THE DEFAULT CONFIGU-
SETTING THE CONFIGURATION WITH A TERMINAL
If you are directly connected to a terminal or a computer with terminal emulation software, you can quickly and easily set the default configuration when you start up your Pocket MultiCom:
1. Install your Pocket MultiCom for a console connection, as described in
§ 2.9.2, "Using the Serial Interface" on page 20.
2. During the start-up operation — when all five signals ar e orange — pr ess the minus key (-) 10 times.
Upon initialization, your Pocket MultiCom will be started with the factory- default configuration. This can be seen on your terminal: the be 10.0.0.1.
Do not remove power before setting and storing your new configuration.
To permanently reset your Pocket MultiCom with the default configuration, fol- low the standard set of instructions for modifying the configuration, as described in the “Configuration” section of your Reference Manual.
MyIPAddr should
4.1.2
30 Pocket MultiCom — User’s Manual
Page 39

Docking Station

This nice optional desktop accessory lets you easily move your router from one place to another.
5
Chapter 5
Pocket MultiCom — User’s Manual 31
Page 40
CHAPTER 5DOCKING STATION IDENTIFYING CABLES OF THE DOCKING STATION
I
DENTIFYING
C
ABLES OF THE
D
OCKING
S
TA-
TION
The following illustration as a guide for identifying each cable of an assembled Pocket MultiCom Docking Station:
ISDN Power
Ethernet
5.1
INSTALLING YOUR Pocket MultiCom
To insert your Pocket MultiCom into the Docking Station, push your Pocket MultiCom firmly into place, so that the ports are attached to the cable connectors inside the Docking Station:
5.2
32 Pocket MultiCom — User’s Manual
Page 41
REMOVING YOUR Pocket MultiCom
REMOVING YOUR Pocket MultiCom
To extract your Pocket MultiCom from the Docking Station. simply pull your Pocket MultiCom out of the Docking Station. This will release the cable con­nections from the Pocket MultiCom’s ports.
With some models of Docking Station, a simultaneous pressure on top of the blue release mechanism at the base of the Docking Station may be necessary.
Release
Slide
5.3
NOTE - Do not jerk your Pocket MultiCom out of the Docking Station. It should slide out freely.
Pocket MultiCom — User’s Manual 33
Page 42
CHAPTER 5DOCKING STATION ASSEMBLING THE DOCKING STATION
ASSEMBLING THE DOCKING STATION
Use the following illustration as a guide for fitting the cables into the correct slots.
Slot
ISDN
Ethernet
5.4
Tongue
Power
When inserting the cable through the space, make sure that the tongue of each connector is facing up. Apply pressure to push the connector snugly into place.
Refer to the following illustration to fasten the back of the Docking Station in place. Use a screwdriver to secure the screws:
Screws
The cables and the back piece must be securely in place in order to fit your Pocket MultiCom correctly in the Docking Station.
34 Pocket MultiCom — User’s Manual
Page 43

Appendix 6

You will find here the Warranty Registration Card (if you cannot use the on-line registration form) and detailed technical information.
Chapter 6
Pocket MultiCom — User’s Manual 35
Page 44
CHAPTER 6APPENDIX SPECIFICATIONS
SPECIFICATIONS
POCKET MULTICOM HARDWARE
Dimensions 12 x 6 x 3 cm Weight 140 g Ethernet Connection IEEE 802.3 10-Base-T, 10 Mbits/s ISDN Connection FCC68 (EuroISDN-RJ45); 2 x 64 Kbits/s Serial Connection RS-232 (RX/TX only with special cable) Power Requirements 6 V , 300 mA Temperature Ranges 5° to 40° C Humidity 10% to 85% non-condensing Noise Level Noiseless
6.1
6.1.1
Approvals EuroISDN (NET3)
SERIAL CONFIGURATION
Protocol Asynchronous RS-232 (RX/TX only) Baud Rate 9600 bits/s Number of Data Bits 8 Number of Stop Bits 2 Parity Bit No parity Handshake Software (XON/XOFF)
0188
BZT (Germany): Z120863F BAKOM 95.0613.I.N and Swisscom Israel: 7-11151-0-97050 Taiwan: CNP-85-07-AP-04 Japan: T98-5062-0
6.1.2
Line Drivers RS-232
36 Pocket MultiCom — User’s Manual
Page 45
CONNECTORS PIN ASSIGNMENT ETHERNET & CONSOLE
CONNECTORS PIN ASSIGNMENT
ETHERNET & CONSOLE
Pin # Description
1 Ethernet TX+ 2 Ethernet TX­3 Ethernet RX+ 4 Console TX 5 Console RX 6 Ethernet RX­7 (reserved) 8 Console GND
ISDN
Pin # Description
1 (not connected) 2 (not connected) 3 Tx+ 4 Rx+ 5 Rx ­6 Tx ­7 (not connected) 8 (not connected)
6.2
6.2.1
6.2.2
CONSOLE CABLE
Pin # Description
2 Console RX 3 Console TX 5 Console GND
Pocket MultiCom — User’s Manual 37
12345
6789
6.2.3
Page 46
CHAPTER 6APPENDIX DECLARATION OF CONFORMITY
DECLARATION OF CONFORMITY
Conforms to EN45014 of the ISO/IEC
Manufacturer LIGHTNING Instrumentation S.A. Address Avenue des Boveresses 50
CH-1010 Lausanne, Switzerland
declares that the product:
Name of Product Pocket MultiCom Reference Number Pocket MultiCom
conforms to the following specifications:
Security Norms IEC 950 / EN 60950, EN41003 EMC EN 55022 Class B / CISPR-22 Class B
EN 50082-1
6.3
French ISDN Deltas for VN4 ITAAB: Advisory NoteNumber 054 rev. 1 Commentary information none
Lausanne, Switzerland October 1996
38 Pocket MultiCom — User’s Manual
Page 47
WARRANTY REGISTRATION CARD
The user (purchaser) must fill out and return this warranty registration card by post or by fax within 10 days after the purchase date for activating your warranty and/or update or upgrade. Upon receipt of this Registration Card, LIGHTNING Instrumentation SA will register the product in the name of the purchaser.
Registered users will be notified when FREE UPDATES are available.
You can also register on-line at
http://www.lightning.ch/register.html
Name:___________________________________________________________ Job Title:_________________________________________________________ Company Name:___________________________________________________
6.4
Address: _________________________________________________________ Post Code/City: _____________________ Country: ______________________ Phone:_____________________________ Fax: __________________________ E-mail: __________________________________________________________ Product type: Pocket- IP ______________ Serial number: LI-MU3-CH- ______ Date of delivery1: ____________________ Supplier1:_____________________
We would like to be kept aware of informations (new products, upgrades) about the MultiCom product range:
❐ Yes ❐ No
Please send this page (or a copy) by post or fax within 10 days of purchase to:
LIGHTNING Instrumentation SA Avenue des Boveresses 50 Phone: + 41 21 654-2000 CH-1010 Lausanne Fax: + 41 21 654-2001 Switzerland E-mail: [email protected]
1. In case of warranty repair, a proof of purchase with date may additionally be requested.
→→✂→→→✂→→→✂→→→✂→→→✂→→→✂→→→✂→→→✂
Page 48
3) Tape Together here on top only (no staples please)
1) Fill-in completely opposite side (you may also just register on-line or fax)
2) Cut page and Fold in two here 4) stamp appropriately and ship
WARRANTY REGISTRATION
LIGHTNING Instrumentation SA Sales Department Avenue des Boveresses 50 CH-1010 Lausanne Switzerland
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