Lift-master ERMAWIN User Manual

ERMAWin

Event Record Monitoring and Analysis Software

User’s Guide

Visit us on the World-Wide Web at

www.sentexsystems.com

Software Version

4.0 and up

Doc 6001648, Rev B

   Table of Contents

Table of Contents

Overview.........................................................3

About ERMAWin 3

System Requirements Error! Bookmark not defined.

Installing ERMAWin 4

Helpful Hints and Edit Functions 4

Starting ERMAWin 5

Exiting ERMAWin 5

Transaction Reports: Analyzing Your

System............................................................6

Getting Access to Transactions 6

Types of Reports and Analyses: An Overview 6

Printing a Report 7

Report Using Selected Data Only 8

Transaction Detail Report 10

Transaction Summary Report 11

Transaction History Report 12

Transaction Type History Report 13

Real-Time Event Monitoring........................14

Monitoring Events 14

Monitoring Multiple Units 15

Setting Alarm Profiles 17

Timestamp Edit Utility .................................19

Selecting Transaction Batches 19

Editing Timestamps 20

Housekeeping and Your Database .............21

Selecting a Database 21

Purging All Transactions 22

Purging a Unit’s Transactions 23

Changing Purge Defaults 24

Deleting a Database 24

Creating a Database 24

Other Database Functions 25

Utilities..........................................................26

Archiving Transactions 26

Changing Archive Defaults 27

Exporting Transactions 28

Changing Export Defaults 29

Help...............................................................30

Getting Help 30

Technical Support 31

About ERMAWin (Menu Option) 32

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Doc 6001648, Rev B

This chapter will cover . . .

   Overview

Overview

 About ERMAWin

 Installing ERMAWin

 Helpful Hints and Edit Functions

Page 3

Page 4  Exiting ERMAW in Page 5

Page 4

About ERMAWin

E

T

ERMAWin gives you the power to analyze
transactions from your Infinity or Multi-Link telephone

entry systems. By providing a wide variety of formats
and choices, data can be arranged to track system
operation according to your needs.

R

Use ERMAWin to monitor the activities of your
telephone entry systems in real time. You can even
monitor multiple units simultaneously.

S

ERMAWin allows you to create customized alarm
profiles. You can send messages explaining who to

call or what to do in case of an alarm.

C

ERMAWin gives you the capability to correct invalid
timestamps, should one of the units mark

transactions with an invalid date or time.

R

RANSACTION REPORTS

EAL TIME EVENT MONITORING

ET ALARM PROFILES

ORRECT INVALID TIMESTAMPS

The procedures in this manual assume that . . .

vent

ecord

onitoring and Analysis Software

M

 Starting ERMAW in Page 5

ATABASE MAINTENANCE

D

ERMAWin can perform database housekeeping
chores like saving transactions in archive files and
purging old records, so your databases don’t
become too large and unwieldy. You can also export
files to different applications, such as spreadsheets.

ONVENIENCE OF WINDOWS™

C

ERMAWin gives you all the convenience of
Windows, including Toolbar, Taskbar, function tabs

and drop-down menus that allow instant access to all
ERMAWin features.

I

CONS AND HIGHLIGHTS

ERMAWin’s eye-catching icons and highlighting
help you to sort through and analyze transactions with
ease. You no longer have to look for data differences
— ERMAWin icons and highlighting make the
information jump off the screen at you.

 You have basic computer knowledge. If not, please review your computer manuals before

continuing.

 You have already reviewed the manuals for your telephone entry system (Infinity or Multi-

Link). If not, please review the appropriate manual(s) before continuing.

Page 3 of 33

Doc 6001648, Rev B

   Overview

Installing ERMAWin

For installation information, please refer to the SPSWin Installation Instructions.

Helpful Hints and Edit Functions

ELP

H

ERMAWin has four “help” aids:

 Tool Tips are brief identifying statements

describing most buttons and many screen
features - activated when the cursor is
positioned on top of a button or icon.

 Status bar help is located at the bottom of the

Main Screen and is activated by mouse
movement.

I

CONS

The ERMAWin Main Window displays six icons which
can be used quickly to access the main functions of
ERMAWin.

 Click once on any icon to start its function.

 Move the cursor over an icon. At the bottom of

the window, you will see a short explanation of
the icon’s function (Status Bar Help).

K

EYBOARD SHORTCUTS

 Online Help is an online version of this

manual provided for reference.

 Help buttons are available in most of the

dialog boxes by pressing F1 or from Help
menu.

Figure 1: ERMAWin Main Window

 Many menus and buttons have an underlined

 Most options within menus have an underlined

letter. To access a menu or button from the
keyboard, simultaneously press the [ALT] key
and the underlined letter key.

 To move the highlight within a screen, use the

[TAB] key.

C

ORRECTING DATA INPUT

To correct a mistake while keying in data, do one of the following:

 Select and Delete: Highlight the incorrect

 Backspace: Place the cursor to the right of

data with the mouse by placing the I-beam
over the beginning of the data that is to be
deleted. Press and hold the left mouse button.
While still pressing and holding the mouse

 Delete: Place the cursor to the left of the

button, drag the I-beam over the data. The
data becomes highlighted. When all the data
is highlighted, press the [DELETE] key. All
highlighted data is deleted.

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Doc 6001648, Rev B

letter in their name. To access an option on a
menu from the keyboard, press the key for the
underlined letter.

the word(s) or data that is incorrect. Press the
[BACKSPACE] key until the data is deleted.

incorrect data and press the [DELETE] key.

EDIT FUNCTIONS

Select and/or edit the various functions in the following ways:

   Overview

 Round Buttons: Round buttons (also called

radio buttons) which are highlighted (filled in)
indicate that the corresponding option is
currently selected. To select a different
option, click on the corresponding round
button. That button becomes highlighted.
Usually, you may only select one of these
buttons at a time.

 Text Entry Boxes: Blank text entry boxes

indicate that no value has been set for the
corresponding option. To enter a value, place
the mouse I-beam in the box and key in the
desired value. To edit a text entry box with a
value displaying, drag the mouse I-beam over
the value. The value becomes highlighted.
Enter the desired value. The new value
replaces the previously displayed value.

Starting ERMAWin

1. Click on .

2. From the fly-up START menu, select

PROGRAMS >> Sentex Applications >>
ERMAWin.

 Check Boxes: Check boxes are used to

select one or more items in a category. When
they have a check (9999) in them, the
corresponding option is currently selected. To
select a different or additional option, click on
the corresponding check box. That box will
display a check (9999). To deselect an item, click
on the box. The check (9999) will disappear.

 Apply: After completing screen entries, click

the Apply button to save the work you have
done. The window will remain open so you
can continue working.

 Done: After completing the screen entries,

click the Done button or the OK button (if
available) to return to the Main Screen.

 Cancel: Selecting Cancel will close a window

without making any changes.

 Sentex Applications is the default name of

the program group and will appear unless the
user has changed the program group name.

 To create a shortcut to ERMAWin, drag the

ERMAWin icon onto the desktop (see
Windows User Guide for details).

Exiting ERMAWin

From the Main Window:

1. From the toolbar, select Transactions.

2. From the drop-down menu, select Exit.

3. Select Yes at the confirmation dialog box.

4. When you exit ERMAWin, the program checks
to see if any transactions need to be purged.
If so, the Ready to Purge Transactions dialog
box will be displayed. This box appears only
when there are transactions to be purged, so
you probably won’t see it the first few times
you exit ERMAWin.

5. From here, you may archive and purge old
transactions. Purge transactions you no
longer need to see. For more information
about archiving and purging records, see
Purging a Unit’s Transactions on page 23.

6. Select Yes to purge or archive, and exit
ERMAWin. Select No to exit ERMAWin
without purging or archiving.

Figure 2: Ready to Purge Transactions Screen

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Doc 6001648, Rev B

   Transaction Reports: Analyzing Your System

Transaction Reports: Analyzing Your System

This chapter will cover . . .

 Getting Access to Transactions

 Types of Reports and Analyses:

An Overview

 Printing a Report

 Report Using Selected Data Only

Page 7  Transaction History Report Page 12

Page 6  Transaction Detail Report Page 10

Page 6

Page 8  Transaction Type History Report Page 13

 Transaction Summary Report

Page 11

Getting Access to Transactions

There are two ways to get access to the unit transactions: real-time event monitoring and retrieving the
transactions from the unit(s) through SPSWin.

 For real-time event monitoring, see Real-Time Event Monitoring on page 14.

 To use SPSWin to retrieve the transactions, see the SPSWin User’s Guide, Downloading

Transactions, under Viewing and Printing Transactions.

Types of Reports and Analyses: An Overview

ERMAWin provides you with four different types of reports. Each report includes the following information in the
header:

 Unit Name and Description

 Unit Type – Infinity or Multi-Link

 Multi-Link Chain Information – if applicable

 Number of Transactions for the Unit

Transaction Detail Report provides you with a list of the transactions that took place at the unit
or units you choose. The transactions are printed in date and time order. This is a powerful tool
for checking security because it lists results of events. For example, you may see a pattern of
alarm conditions if someone is leaving a particular door open when it should be closed; or you
can check to insure time zones and schedules are operating correctly.

Transaction Summary Report provides you with three pie graphs illustrating the transactions
that have taken place at a unit. The first graph shows the percentage of Transactions by Date;
you can see what days are busiest and adjust your schedules accordingly. The Transactions by
Source graph shows which keypads, doors, etc. are busiest; you can use this information to
evaluate where you may wish to place lights or closed circuit TV cameras in the future. The last
graph, Transactions by Result, illustrates the results of each transaction.

Transaction History Report provides you with bar graphs illustrating the number of
transactions that took place on each date. This can help you evaluate the busiest times and
days of week for each unit. Use this information to adjust your schedules.

Transaction Type History Report provides you with bar graphs illustrating the number of
transactions by source and result that took place each date. The report includes a table of the
dates and the source-result count for each transaction. You can use this report to evaluate what
is happening at each of your doors, keypads, etc. Use it to adjust your schedules, times zones,
and general security.

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Doc 6001648, Rev B

   Transaction Reports: Analyzing Your System

TO ACCESS REPORTS

In the Main Window, click the icon for report of your choice OR

1. From the menu bar, select R

2. From the drop-down menu, select the report
of your choice (Figure 3).

3. The Create Report window will appear (Figure

4). From the Create Report Window, you can
structure your report in the way that will best
suit your needs.

eports.

Figure 3: Main Window, Reports Drop-Down Menu

Figure 4: Create Report Window

Printing a Report

All reports have a default print layout (e.g., portrait or landscape). Please note that changing report layouts from
landscape to portrait (when landscape is the default setting of a particular report) may truncate areas of the
report.

1. Specify the unit, units or all units.

2. Specify the relay, relays, or all relays.

3. Specify the source, sources or all sources.

4. Specify the result, results or all results.

5. Choose all dates/times, a range of dates and
times, or a particular date/time.

6. Chose all access/directory codes, a range of
codes, or a particular code. You may exclude
blank codes.

7. Choose all Names, a range of names, or a
particular name. You may exclude blank
names.

8. If you wish to display the report on screen,
make sure there is a check () in the box next
to Preview report before printing. If you
wish to print the report, click in the box; the
checkmark will disappear.

9. To reset your selection to the defaults, click
the R

eset button. To return to the Main
Window without printing, click the Cancel
button.

10. Click the O
displayed or printed. Click the Cancel button
to return to the Main Window without printing
or displaying the report.

11. When previewing a report:

 Click the Printer Setup icon

the printer’s default settings (e.g., paper
orientation).

 Click the Print icon

K button. The report will be

to change

to print the report.

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Doc 6001648, Rev B

   Transaction Reports: Analyzing Your System

Report Using Selected Data Only

You may filter the transactions you wish to see on your reports using the following options (see Figure 4). You
may print the same types of reports, filtered many different ways, from the same set of transactions. ERMAWin
will not purge transactions until you are ready.

 Units: select one unit, several units, or all

units.

 Relays: select one relay, several relays, or

all relays.

 Sources: select one source (such as a

keypad, or door), several sources, or all
sources.

 Results: select one result (such as access

denied, or alarm condition), several results,
or all results.

S

TEP 1: SPECIFY THE UNITS TO USE

Other methods of filtering transactions include:

 Date/Time Ranges: print transactions for a

specific date, range of dates, or exclude a date
or range of dates.

 Code Settings: print transactions initiated by a

certain access/directory code, a range of codes,
or exclude a code or range of codes.

 Name Settings: print transactions initiated by a

particular person by specifying a name, a set of
names, or exclude a name or set of names.

 To choose all units, make sure there is a

check () in the box next to All Units

If you

.

choose one or more units, but not all, the
checkmark will disappear.

 To select one unit, click on the unit in the

list. Use the up and down arrows on the right
side of the Units box to scroll through the list
of units.

S

TEP 2: SPECIFY THE RELAYS AND/OR SOURCES TO USE

If you have defined names for
relays in SPSWin (e.g., Front Door,
Back Door, etc.), they will appear
rather than the regular relay
number. The relay and source will
both appear on the report in the

Unit Relay Name Source Appears in Report as . . .

Unit A Front Door CARD READER CARD READER, Front Door

Unit A Back door DOOR AJAR DOOR AJAR, Back Door

Unit B Relay 1 CARD READER CARD READER 1

Unit B Relay 2 DOOR AJAR DOOR AJAR 2

example (see right):

 To choose all relays and/or sources,

make sure there is a check () in the
box(es) next to All Relays and/or All
Sources.

 To select one relay/source, click on the

relay/source in the list. Use the up and down
arrows on the right side of the
Relays/Sources box to scroll through the
list.

S

TEP 3: SPECIFY THE RESULTS TO USE

 To select several contiguous units from the

list, hold down the SHIFT key, move the pointer
over the first unit, and press and hold the left
mouse key. Pull down until all the units you
want to select are highlighted.

 To select several units, hold down the CTRL

key and click on the units you wish to see.

 To select several contiguous relays/sources

from the list, hold down the SHIFT key, move the
pointer over the first unit, and press and hold the
left mouse key. Pull down until all the
relays/sources you want to select are
highlighted.

 To select several relays/sources, hold down

the CTRL key and click on the relays/sources
you wish to see.

 To choose all Results, make sure there is

a check () in the box next to All Results. If
you choose one or more results, but not all,
the checkmark will disappear.

 To select one result, click on the result in

the list. Use the up and down arrows on the
right side of the Results box to scroll
through the list of results.

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Doc 6001648, Rev B

 To select several contiguous results from the

list, hold down the SHIFT key, move the pointer
over the first unit, and press and hold the left
mouse key. Pull down until all the results you
want to select are highlighted.

 To select several results, hold down the CTRL

key and click on the results you wish to see.

   Transaction Reports: Analyzing Your System

STEP 4: SELECT A DATE OR RANGE OF DATES

You may select a date or range of dates. For example, you may wish to see the transactions that occurred over
a three-day weekend, such as Labor Day. You may enter the Time you wish the report to begin (12:00 am,
Midnight, to see all events on the date(s) you chose).

 To see transactions for one date, select

equals in the Date/Time Ranges box. In the
Date box, enter the date. Enter a time only if
you want to see transactions that happened at
that specific time.

 To exclude one date, select not equal to in

the Date/Time Ranges box. In the Date box,
enter the date. Enter a time only if you want to
exclude transactions that happened at that
specific time.

 To choose all dates after a particular date,

select after in the Date/Time Ranges box. In
the Date box, enter the date; you may enter a
time.

 To choose all dates prior to a specific date,

select before in the Date/Time Ranges box. In
the Date box, enter the date; you may enter a
time.

 To choose all dates starting up to and

including a specific date, select up through in
the Date/Time Ranges box. In the Date box,
enter the date; you may enter a time.

 To choose transactions between two specific

dates, select is between in the Date/Time
Ranges box. In the top Date box, enter the
date on which to begin the report; you may
enter a time. In the bottom Date box, enter the
date on which to end; you may enter a time.

 To choose all dates starting from a particular

date, select starting from in the Date/Time
Ranges box. In the Date box, enter the date;
you may enter a time.

S

TEP 5: SELECT AN ACCESS/DIRECTORY CODE OR RANGE OF CODES

You may select a particular access/directory code or range of codes.

 To see transactions for one access/directory

code, select is equal to in the Code Settings
box. In the Code box, enter the
access/directory code.

 To exclude one access/directory code, select

is not equal to in the Code Settings box. In
the Code box, enter the access/directory code.
You may not want to see events that have no
codes. Click in the box next to Exclude blank
Codes. A checkmark () will appear.

 To choose all codes lower than a specific

access/directory code, select is less than or
is not greater than or equal to in the Code
Settings box. In the Code box, enter the
access/directory code.

 To choose all access/directory codes starting

up to and including a specific access/directory
code, select is less than or equal to or is not
greater than in the Code Settings box. In the
Code box, enter the access/directory code.

 To choose all access/directory codes greater

than a particular access/directory code, select

is greater than or is not less than or equal
to in the Code Settings access/directory code.

In the Code box, enter the access/directory
code.

 To choose all access/directory codes starting

from a particular access/directory code, select
is greater than or equal to in the Code
Settings. In the Code box, enter the
access/directory code.

 To choose transactions between two specific

access/directory code, select is between in
the Code Settings box. In the top Code box,
enter the access/directory code you wish the
report to begin. In the bottom Code box, enter
the access/directory code to end the report.

 To exclude transactions between two specific

access/directory code, select is not between
in the Code Settings box. In the top Code box,
enter the access/directory code you wish the
report to begin excluding. In the bottom Code
box, enter the access/directory code to end
the report excluding.

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Doc 6001648, Rev B

   Transaction Reports: Analyzing Your System

STEP 6: SELECT A NAME OR RANGE OF NAMES

You may select a particular name or range of names. For example, if you wish to see the transactions for a
particular family, you may wish to see events initiated by everyone with the last name Smith.

 To see transactions for one name, select is

equal to in the Name Settings box. In the

Name box, enter the name.

 To exclude one name, select is not equal to

in the Name Settings box. In the Name box,
enter the name. You may not want to see
events that have no names. Click in the box
next to Exclude blank Names. A checkmark
() will appear.

 To choose names starting with a letter or set

of letters, select begins with in the Name
Settings access/directory code. In the Name
box, enter the name.

 To exclude names starting with a particular

 To choose names ending with a letter or set of

letters, select ends with in the Name Settings
box. In the Name box, enter the name.

 To exclude names starting with a letter or set

of letters, select does not end with in the
Name Settings box. In the Name box, enter
the letter(s).

 To choose names that contain a letter or set of

letters, select contains in the Name Settings
box. In the top Name box, enter the letter(s).

 To exclude names that contain a letter or set

of letters, select does not contain in the
Name Settings box. In the top Name box,

enter the letter(s).
letter or set of letters, select does not begin
with in the Name Settings. In the Name box,
enter the name.

Transaction Detail Report

The Transaction Detail Report provides you with a list of the transactions which took place at the unit(s) of your
choice. The transactions are listed in date and time order, beginning with the oldest transaction. Information
provided includes:

 Timestamp: Date and Time the transaction

took place.

 Unit Number: Displays the unit’s number

within a multi-link chain (used only in a multi­link configuration).

 Source: What initiated the event such as a

scheduled activation, telephone entry, or
alarm condition.

 Code: The access/directory code used.

 Name: The name associated with the

access/directory code.

 Result: What action the system took such as

access granted or denied (and the reason).

Figure 5: Transactions Report

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