User Codes
Creating User Codes via www.LifeShield.com
1. Go to www.LifeShield.com
2. Enter your User Name and Password
3. Navigate to Settings tab, then to User Codes
4. Click Add
5. Fill in the requested fields
6. Click Continue
7. Click Submit Changes when requested
Figure 37. LifeShield - User Code Screen
To Delete a Keychain Remote from a User via www.LifeShield.com:
(Figure 37)
(Figure 38)
(Figures 37 and 38):
Figure 38. LifeShield - Create/Edit User Code Screen
1. Go to www.LifeShield.com
2. Enter your User Name and Password
3. Navigate to Settings tab, then to User Codes
4. Edit on the same line as the user
5. Adjacent to Keychain Remote field, click Remove Keychain
6. Click Continue
7. Click Submit Changes when requested
[www.LifeShield.com]
(Figure 37)
(Figure 38)
USING YOUR SECURITY SYSTEM
[60]
Suppressing Trouble Sounds
The system provides Trouble Sounds to alert the user that it requires attention. Trouble Sounds can be generated as a result of
t
You can only suppress Trouble
Sounds when the system is disarmed.
If you suppress Trouble Sounds
after a first trouble condition, and
then a second trouble condition
occurs, Trouble Sounds will start
again. This might happen, for example, if you lose AC power, and
then lose Internet a few minutes
later.
a low battery, the loss of Internet or phone connection, etc. You can limit the hours during the day when Trouble Sounds are
sounded and you can temporarily suppress the sounds until you can address the trouble condition.
Suppressing Trouble Sounds (Handset/Console)
To suppress a Trouble Sound while it is occurring, on a Handset or Console :
1. Press CANCEL/OFF
2. Press OK
You can control the length of time that Trouble Sounds are suppressed (when you press CANCEL/OFF), on a Handset or Console:
1. Press MENU
2. Scroll to Security Setup, press SELECT
3. Enter your Master Code
4. Scroll to Suppress Trouble, press SELECT
5. Scroll to the desired setting (The settings range from 0 to 48 hours. Factory default is 24 hours.)
Setting the Time of Day when Trouble Sounds are Disabled (via www.LifeShield.com)
You can control the hours of the day when Trouble Sounds are disabled/silenced, such as while you are sleeping. Some conditions, like No Internet or No AC are brief and corrected quickly by the utility and you may not want to be awakened. Note that
there must be at least 1 hour per day when Trouble Sounds are not silenced. (Figure 39):
[61]
1. Go to www.LifeShield.com
2. Enter your User Name and Password
3. Click Settings
4. Navigate to System Settings
5. Click Edit
6. Select desired Trouble Silence Start and End Time
7. Click Continue
8. Click Submit when requested
USING YOUR SECURITY SYSTEM
Figure 39. LifeShield - Edit System Settings Screen
[www.LifeShield.com]
Event Log/Network Configuration
Alarm Event Log (Handset/Console)
For Alarm Monitoring subscribers the system will log all messages (in an Event Log) sent to the Alarm Monitoring Center.
This is separate from the entire Recent Event log on www.LifeShield.com. These messages can be viewed from your Handset
or Console
1. Press MENU
2. Scroll to Security Setup, press SELECT
3. Enter your Master Code
4. Scroll to Event Log, press SELECT
Network Configurations
Your LifeShield system usually connects to your Internet (broadband) network automatically using the same DHCP protocol as
your PC or laptop. However, some networks use Static IP Addresses. If you are not familiar with Static IP Address, it is likely that
your network does not have this requirement. If you do require a Static IP Address, complete this setup process from either your
Handset or Console:
1. Press MENU
2. Scroll to Security Setup, press SELECT
3. Scroll to Network Mode, press SELECT
4. Scroll to Address Type, press SELECT
5. SELECT Static, press OK
6. SELECT View/Edit
7. Enter the following information and press OK as you complete each step:
:
IP Address
Gateway
SubnetMsk
PrimDNS
Second DNS
MAC Address
i
You can receive notifications on
your email, mobile device, and/or
Home Alert for any event in your
system. Set these up at
www.LifeShield.com, Security tab,
Recent Events window,
notification setup button.
Power Outage
Your LifeShield Home Security system operates on AC power and battery backup. In the event that both AC and battery
power is lost while the system is armed, your system will automatically return to the armed state when the power is restored.
After a complete AC and battery outage, the system will wait 1 minute before responding to Sensor activity once power is restored.
[www.LifeShield.com]
USING YOUR SECURITY SYSTEM
[62]
Home Connect
The Home Connect feature gives you access to view and control another LifeShield Home Security system if the owner of that system gave you proper
permission. Example uses include an elderly parent who has special needs or a neighbor that is going on vacation.
This same feature allows you to invite someone to look in on your system. The LifeShield Home Connect feature offers 2 levels of access as shown in Table 3:
Access Level Description
Alarm Only
Full Control
Table 3: Home Connect Access Levels
Inviting a Home Connect Participant
Receive Alarm and System Notifications from the connected home’s system directly to your home as a Home Alert
on LifeShield.com or via email.
In addition to Alarm Only access, the connected home can be Armed and Disarmed from your system Handset,
Console or LifeShield.com.
To give a trusted friend or family member permission to access your system:
1. Go to www.LifeShield.com
2. Enter your User Name and Password
3. Click on Home Connect tab
4. Click on Invite Someone Now
5. Enter requested information
6. Click Submit
(Figures 40 and 41)
(Figure 41)
Figure 40. LifeShield - Home Connect Tab
Once the participant has accepted your invitation, you will receive notice on the Invite Sent window. They will then be able to access your system.
[63]
USING YOUR SECURITY SYSTEM
Figure 41. LifeShield - Home Connect Invite
[www.LifeShield.com]
(Figure 42)
Accepting a Home Connect Invitation
If you receive a Home Connect email invitation from someone:
1. Go to www.LifeShield.com
2. Enter your User Name and Password
3. Click on Home Connect tab
4. Navigate to the Accept An Invite panel
5. Enter invitation code that is provided in the Home Connect email you received from the requester
6. Click Accept Invite
Home Connect
Accessing and Controlling a Home Connect System via the Handset/Console
1. Press CONNCT on your Console, or press MENU, then scroll to Home Connect on your Handset, press SELECT
2. Enter your own User Code
3. Select the system to which you want to connect (if there is more than one)
4. The display will show the status of the remote system to which you are Home Connected
5. The ARM and DISARM keys on your Handset and Console will control the remote system to which you are Home Connected
:
Figure 42. LifeShield - Home Connect Invitation Acceptance
[www.LifeShield.com]
USING YOUR SECURITY SYSTEM
[64]
Notifications
i
As the limit for Home Alerts is
exceeded, the system
automatically deletes the
oldest Alert.
You will be notified of a new
Home Alert message by an audio
tone and a message on your
Handset or Console. The blue
LED will flash as well.
The Home Alert Messages
light remains lit until you have
viewed the message. Messages
are time stamped with the most
recent message displayed first.
The system stores the most
recent 20 messages.
Your LifeShield Home Security system can send you notifications about events that happen in your home. These
notifications can be received via email, mobile device, and/or Home Alert. You can read Home Alert messages via your Handset,
Console or LifeShield.com. In addition to events from your home, such as Sensor openings, you can also receive severe
weather alerts and reminders.
Notification Setup (www.LifeShield.com)
Notification setup is accessed from the Security tab, Recent Events window, on www.LifeShield.com.
(Figures 43 and 44)
[65]
Figure 43. LifeShield - Security Tab Notification Setup
USING YOUR SECURITY SYSTEM
Figure 44. LifeShield - Event Notification Setup
[www.LifeShield.com]
To setup a Notification to send messages to your email, mobile device or Home Alert (Figures 45 and 46):
1. Go to www.LifeShield.com
2. Enter your User Name and Password
3. On Security tab, navigate to Recent Events
4. Click Notification Setup
5. Click Add New
6. Select System Event and enter descriptive notification Name
7. Pull down event Type (Alarm, Arm/Disarm, Sensor Open/Closed, Trouble, etc.)
8. Example Alarm Type:
a. Pull down desired event Detail (i.e. All, Burglary, Fire, Panic, Burglary Panic, Fire Panic, Medical Panic)
b. Pull down event Occurrence (i.e. Does Occur, Does Not Occur)
9. Click Always send a notification when this event occurs; or
10. Click Customize event notification period (for events that happen only at certain times)
11. Select All Day (for events that happen anytime during day); or
12. Pull down Start Time and End Time (for events in certain time windows)
13. Click desired Event Day(s) or click All Days
14. Click desired Notification Address(es) or
15. Click Manage Addresses to add additional addresses (up to 4 total plus Home Alert)
16. Click Submit
Notifications
Figure 45. LifeShield - Alarm Notification Example
[www.LifeShield.com]
USING YOUR SECURITY SYSTEM
[66]
Notifications
Editing or Removing a Notification
You can edit or remove an existing notification by selecting Edit or Remove
adjacent to the notification you want to modify.
Activate/Deactivate a Notification
You can activate or deactivate an existing notification by clicking on the Active
check box adjacent to the desired notification.
Home Alert In-Box
Home Alerts are notifications of system events, reminders or weather alerts
that are sent to your home. They can be retrieved from your in-home
equipment or from your LifeShield.com Home Alert In-Box on the Security
tab. When setting up notifications, you will be able to select a Home Alert as
an address location.
(Refer to Figure 47)
Active
Check
Box
Figure 46. LifeShield - Event Notification Setup
[67]
USING YOUR SECURITY SYSTEM
Figure 47. LifeShield - Home Alert
[www.LifeShield.com]
Home Alerts/Weather Updates
Retrieving Home Alerts (Handset/Console)
To retrieve a Home Alert follow these steps:
1. From your Console, press ALERTS, or
2. From your Handset, press MENU
3. Scroll to Home Alert, press SELECT
4. Press DELETE to delete a message or NEXT to
keep the message and view the next alert
Retrieving Home Alerts (LifeShield.com)
Weather
Home Alert
Home Connect
BACK SELECT
3/27 5/17
Burglary Alarm
Door
DELETE NEXT
To retrieve your Home Alert messages follow these steps:
1. Go to www.LifeShield.com
2. Enter your User Name and Password
3. Navigate to the Home Alert panel
4. Use scroll bar to see your Home Alert messages
Weather Updates
Your LifeShield Home Security system provides a convenient way to obtain your local 3-day weather forecast through your
Console or Handset. The forecast is localized to your monitoring zip code.
To view Weather Updates follow these steps:
Handset:
1. Press MENU
2. Scroll to Weather, press SELECT
3. To view the next day’s weather forecast, press NEXT
i
Severe weather alerts are sent to
you as Home Alerts if turned on
from LifeShield.com.
The temperature format can be
changed from Fahrenheit to
Celsius by going to
www.LifeShield.com.
Console:
1. Press WEATHR
2. To view the next day’s weather forecast, press NEXT
[www.LifeShield.com]
USING YOUR SECURITY SYSTEM
[68]
Using Your Telephone System
The Handset and Console are not only components of your LifeShield Home Security system, but also provide you with a full featured digital telephone
system. In this section you will find information on the following:
• Telephone system features
• Telephone system controls and functions
• Telephone system settings
• Phone Book features
• Answering system features
• Do not disturb
• Privacy
Note: If you don't subscribe to telephone services from a local provider, many of these features will either be inactive or not applicable.
[69]
USING YOUR TELEPHONE SYSTEM
[www.LifeShield.com]
Controls and Functions
Console Telephone Controls and Features
Figures 48 and 49 highlight the telephone-specific functions located on both your Console and Handset.
89
1
7
6
5
4
3
2
Figure 48. Telephone Features on the Console
1. Scroll Button (Up/Down) – Navigates menus, adjusts volume, accesses recent calls
2. * - Pressing * in recent call list adds a 1 for long distance
3. # - Telephone answering system access (retrieving messages)
4. PAGE – Activates audible tone on Handsets for locating
5. MUTE – Mutes phone microphone
6. TALK/END – Initiates/ends calls and provides menu exit
7. Message LED – Indicates new message waiting
8. Soft Key – Changes functions based on menu navigation; active function shown on display above key; Main Display – PHNBK function retrieves
phone book entries
9. Soft Key – Changes functions based on menu navigation; active function shown on display above key; Main Display – MENU function allows menu
navigation
[www.LifeShield.com]
USING YOUR TELEPHONE SYSTEM
[70]
Controls and Functions
Handset Phone Controls and Functions
11
1
10
9
8
7
6
2
3
5
Figure 49. Phone Features on the Handset
4
1. Headset Jack
2. Soft Key – Changes functions based on menu navigation; active function shown on display above key; Main Display – MENU function allows
menu navigation
3. SPKR – Activates speaker phone
4. # – Access to telephone answering system (retrieve messages)
5. * – Pressing * prior to redialing from recent call list adds a 1 for long distance
6. MUTE – Mutes call
7. Scroll Button (Up/Down) – Navigates menus, adjusts volume, accesses recent calls
8. Message LED – Indicates new message waiting
9. TALK/END – Initiates/ends calls and provides menu exit
10. Soft Key – Changes functions based on menu navigation; active function shown on display above key; Main Display – PHNBK function retrieves phone book
entries
11. Handset Earpiece
[71]
USING YOUR TELEPHONE SYSTEM
[www.LifeShield.com]
Some of the key features of the LifeShield system:
• Built-in digital telephone system (VoIP compatible)
• Console with built-in speaker phone
• Digital cordless phone, with built in speaker phone
• Built-in phone book, with 99 memory locations
• Answering system with voice prompts
• Mute and hold functions
• Caller ID and Call Waiting capability
• Do not disturb and privacy functions
• 3-way conference calling
• Date and time display
• Multi-handset expandable
• Room monitor
• Intercom
• Remote intercom (via the answering system) from any touchtone phone
Telephone Displays
The LifeShield system displays telephone-related information on the third line of the display.
Telephone Operations
i
The various display messages are
outlined in Tables 8, 9 and 10.
The third line of the main menu display on your telephone provides you with the
number
Receiving Calls
You can receive calls from either the Handset or Console. The LifeShield system will display Ringing during an incoming call.
Selecting IGNORE on the Handset or Console will send an incoming call to the Answering System.
If Caller ID is provided by your utility, the caller’s information will be shown on the display. If Caller ID is unavailable or blocked,
the Caller information may display as Private or Unknown.
of messages (Msg) in your telephone’s answering system.
Ready to Arm
Thu 2/8 11:48a
Calls: 0 Msg:0
PHNBK MENU
Ready to Arm
Thu 2/8 11:48a
Ringing
IGNORE MENU
number
of calls received (Calls) and the
[www.LifeShield.com]
USING YOUR TELEPHONE SYSTEM
[72]
Telephone Operations
i
If Auto Answer On is enabled,
when you pick up the Handset
from the Cradle, the call will be
active. Therefore, you
to press TALK/END or SPKR to
receive your call.
do not need
1. To Receive a Call Press TALK/END or SPKR
TALK
END
Figure 50. TALK/END on Handset
(Handset Only; Refer to Figure 50)
Placing Calls
You can make calls from either the Handset or Console.
To place a call:
1. Press TALK/END or SPKR (Handset only)
2. Key in number
or
1. Key in number
2. Press TALK/END or SPKR (Handset only)
Ready to Arm
Thu 2/8 11:48a
2153554555
.
[73]
CANCEL DELETE
3. When the call connects, begin speaking
4. Once the call begins, the display shows the duration of the call in real time
Ready to Arm
Thu 2/8 11:48a
Talk hh:mm:ss
HOLD FLASH
Ending Calls
To end a call:
1. Press TALK/END
USING YOUR TELEPHONE SYSTEM
[www.LifeShield.com]
Telephone Operations
Flash and Call Waiting
If you subscribe to Call Waiting with your service provider, you can answer a 2nd incoming call while on a 1st call. If you have
Caller ID service, the waiting call’s information is displayed.
Ready to Arm
Incoming Caller’s Name
Incoming Caller’s Number
HOLD FLASH
To pick up a 2nd incoming call while you are already on a call:
1. Press FLASH
2. The original call will be put on hold and you can begin talking to the new caller
3. Press FLASH again and you will be reconnected to the original call
Placing a Call on Hold
While on a call, you can put the call on hold:
1. Press HOLD
2. Call on Hold will appear on the display
3. To return to the call press TALK/END
i
Pressing the HOLD soft key puts
new call on hold.
If a call is placed on hold for
longer than 5 minutes, it will be
automatically disconnected.
Ready to Arm
Thu 2/8 11:48a
Call On Hold
PHNBK MENU
Earpiece and Speaker Volume
While on a call, you can change the volume of the
Earpiece or Speaker by using the Scroll buttons on
the Handset or Console.
(Figure 51)
The display shows the Volume Level in bars.
Volume
Scroll
HOLD FLASH
[www.LifeShield.com]
Buttons
Figure 51. Scroll Buttons Location
USING YOUR TELEPHONE SYSTEM
Scroll Buttons
[74]
Telephone Operations
Mute Microphone
While talking on a call, you can mute the Microphone by selecting the MUTE button on the Handset or Console:
1. Press MUTE
2. The display shows that the call is muted along with the running duration of the call
3. Press MUTE again to take the device off of mute
Paging
Both the Base and the Console have a Page button for locating a misplaced Handset.
To Page your Handset:
1. Press PAGE on Base or Console
2. All Handsets display Paging and beep for a maximum of 10 seconds
3. Press OK on Handset to stop paging
Paging
OK
Recent Calls
The LifeShield phone system saves 20 of your most recent incoming or outgoing calls for retrieval and redial from either your Handset or Console.
Viewing Recent Calls
To view a call from your recent call list:
1. Use scroll buttons until you reach the desired phone number
O Caller Number
06/07 5:12p
EXIT OPTION
Caller Name
I Caller Number
06/07 3:02p
EXIT OPTION
Each call in the list is labeled with an “I” for Incoming Call or “O” for Outgoing Call.
If you subscribe to Caller ID service or the caller information is already stored in your Phone Book, then the Caller ID information is shown on the display along
with the date and time of the call.
[75]
USING YOUR TELEPHONE SYSTEM
[www.LifeShield.com]
Redialing Recent Calls
To redial a call from your recent call list using your Handset or Console follow these steps:
1. Use the scroll buttons until you reach the desired phone number you would like to redial
2. Press * to add a 1 pre-dial digit in front of your recent call number if required for long distance
3. Press TALK/END or SPKR on the Handset or press TALK/END on the Console to redial the number
Saving Recent Calls
You can
1. Use the scroll buttons to view recent calls
2. Stop at the number that you want to save to your Phone Book
3. Press OPTION
4. Scroll to Save, press SELECT
save calls
CallList Options
Save
Delete Entry
to your Phone Book from either the Handset or Console:
Telephone Operations
i
The steps for manually entering
numbers in your Phone Book are
outlined in the Phone Book
Operations section.
The steps for deleting incoming,
outgoing or all recent calls are
similar.
BACK SELECT
Deleting Recent Calls
You can delete a recent phone entry, delete all incoming calls, delete all outgoing calls or delete all calls from either the Handset or Console:
1. Use the scroll buttons to view recent calls and press OPTION on desired call
2. Scroll to Delete Entry, press SELECT
CallList Options
Save
Delete Entry
BACK SELECT
Out of Range
If you attempt to make a call when you are out of range, the Handset or Console will display Out of Range and sound an
out-of-range beep. This message will also appear if you walk out of range while on a call. You have 30 seconds to walk back
into range before you will lose the call.
[www.LifeShield.com]
USING YOUR TELEPHONE SYSTEM
[76]
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