Please comply with all warnings and operating instructions in this manual strictly. Save this
manual properly and read carefully the following instructions before installing the unit. Do not
operate this unit before reading through all safety information and operating instructions carefully
1-1. Transportation
Please transport the UPS system only in the original package to protect against shock
and impact.
1-2. Preparation
Condensation may occur if the UPS system is moved directly from cold to warm
environment. The UPS system must be absolutely dry before being installed. Please
allow at least two hours for the UPS system to acclimate the environment.
Do not install the UPS system near water or in moist environments.
Do not install the UPS system where it would be exposed to direct sunlight or near
heater.
Do not block ventilation holes in the UPS housing.
1-3. Installation
Do not connect appliances or devices which would overload the UPS system (e.g. laser
printers) to the UPS output sockets.
Place cables in such a way that no one can step on or trip over them.
Do not connect domestic appliances such as hair dryers to UPS output sockets.
The UPS can be operated by any individuals with no previous experience.
Connect the UPS system only to an earthed shockproof outlet which must be easily
accessible and close to the UPS system.
Please use only VDE-tested, CE-marked mains cable (e.g. the mains cable of your
computer) to connect the UPS system to the building wiring outlet (shockproof outlet).
Please use only VDE-tested, CE-marked power cables to connect the loads to the UPS
system.
When installing the equipment, it should ensure that the sum of the leakage current of
the UPS and the connected devices does not exceed 3.5mA.
1-4. Operation
Do not disconnect the mains cable on the UPS system or the building wiring outlet
(shockproof socket outlet) during operations since this would cancel the protective
earthing of the UPS system and of all connected loads.
The UPS system features its own, internal current source (batteries). The UPS output
sockets or output terminals block may be electrically live even if the UPS system is not
connected to the building wiring outlet.
In order to fully disconnect the UPS system, first press the OFF/Enter button to
disconnect the mains.
Prevent no fluids or other foreign objects from inside of the UPS system.
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1-5. Maintenance, service and faults
The UPS system operates with hazardous voltages. Repairs may be carried out only by
qualified maintenance personnel.
Caution - risk of electric shock. Even after the unit is disconnected from the mains
(building wiring outlet), components inside the UPS system are still connected to the
battery and electrically live and dangerous.
Before carrying out any kind of service and/or maintenance, disconnect the batteries
and verify that no current is present and no hazardous voltage exists in the terminals of
high capability capacitor such as BUS-capacitors.
Only persons are adequately familiar with batteries and with the required precautionary
measures may replace batteries and supervise operations. Unauthorized persons must
be kept well away from the batteries.
Caution - risk of electric shock. The battery circuit is not isolated from the input voltage.
Hazardous voltages may occur between the battery terminals and the ground. Before
touching, please verify that no voltage is present!
Batteries may cause electric shock and have a high short-circuit current. Please take
the precautionary measures specified below and any other measures necessary when
working with batteries:
-remove wristwatches, rings and other metal objects
-use only tools with insulated grips and handles.
When changing batteries, install the same number and same type of batteries.
Do not attempt to dispose of batteries by burning them. This could cause battery
explosion.
Do not open or destroy batteries. Escaping electrolyte can cause injury to the skin and
eyes. It may be toxic.
Please replace the fuse only with the same type and amperage in order to avoid fire
hazards.
Do not dismantle the UPS system.
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2. Installation and Setup
Model
Type
Model
Type
1000
Standard
1000L
Long-run
2000
2000L
3000
3000L
1000(L) TOWER
2000(L) TOWER
3000(L) TOWER
1000(L) RACK
2000(L) RACK
3000(L) RACK
1. Programmable outlets: connect to non-critical
loads.
2. Output receptacles: connect to missioncritical loads.
3. AC input
4. Input circuit breaker
5. Network/Fax/Modem surge protection
6. Emergency power off function connector
(EPO)
7. USB communication port
8. RS-232 communication port
9. SNMP intelligent slot
10. External battery connection (only available
for L model)
11. Output terminal
12. Output circuit breaker
NOTE: Before installation, please inspect the unit. Be sure that nothing inside the package is
damaged. Please keep the original package in a safe place for future use.
NOTE: There are two different types of online UPS: standard and long-run models. Please refer
to the following model table.
2-1. Rear View
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2-2. Setup the UPS
Step 1: UPS input connection
Plug the UPS into a two-pole, three-wire, grounded receptacle only. Avoid using extension cords.
For 208/220/230/240VAC models: The power cord is supplied in the UPS package.
For 110/115/120/127VAC models: The power cord is attached to the UPS. The input plug is a
NEMA 5-15P for 1000 and 1000L models, NEMA 5-20P for 2000 and 2000L models.
Note:For Low voltage models: Check if the site wiring fault indicator lights up in LCD panel. It will
be illuminated when the UPS is plugged into an improperly wired utility power outlet (Refer to
Troubleshooting section).
Step 2: UPS output connection
For socket-type outputs, there two kinds of outputs: programmable outlets and general
outlets. Please connect non-critical devices to the programmable outlets and critical devices
to the general outlets. During power failure, you may extend the backup time to critical
devices by setting shorter backup time for non-critical devices.
For terminal-type input or outputs, please follow below steps for the wiring configuration:
a) Remove the small cover of the terminal block
b) Suggest using AWG14 or 2.1mm2 power cords. Suggest using WG12-10 or
3.3mm2-5.3mm2 power cords for NEMA type.
c) Upon completion of the wiring configuration, please check whether the wires are securely
affixed.
d) Put the small cover back to the rear panel.
Step 3: Communication connection
Communication port:
USB port RS-232 port Intelligent slot
To allow for unattended UPS shutdown/start-up and status monitoring, connect the
communication cable one end to the USB/RS-232 port and the other to the communication port
of your PC. With the monitoring software installed, you can schedule UPS shutdown/start-up and
monitor UPS status through PC.
The UPS is equipped with intelligent slot perfect for either SNMP or AS400 card. When installing
either SNMP or AS400 card in the UPS, it will provide advanced communication and monitoring
options.
PS. USB port and RS-232 port can’t work at the same time.
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Step 4: Network connection
Follow the right chart to make external battery
connection.
It’s in closed status for UPS
normal operation.
Network/Fax/Phone surge port
Connect a single modem/phone/fax line into surge-protected “IN” outlet on the back panel of the
UPS unit. Connect from “OUT” outlet to the equipment with another modem/fax/phone line cable.
Step 5: Disable and enable EPO function
Keep the pin 1 and pin 2 closed for UPS normal operation. To activate EPO function, cut the wire
between pin 1 and pin 2.
Step 6: Turn on the UPS
Press the ON/Mute button on the front panel for two seconds to power on the UPS.
Note: The battery charges fully during the first five hours of normal operation. Do not expect
full battery run capability during this initial charge period.
Step 7: Install software
For optimal computer system protection, install UPS monitoring software to fully configure UPS
shutdown. You may insert provided CD into CD-ROM to install the monitoring software. If not,
please follow steps below to download and install monitoring software from the internet:
1. Go to the website http://www.power-software-download.com
2. Click ViewPower software icon and then choose your required OS to download the software.
3. Follow the on-screen instructions to install the software.
4. When your computer restarts, the monitoring software will appear as an orange plug icon
located in the system tray, near the clock.
Turn on the UPS: Press and hold ON/MUTE button for at least 2
seconds to turn on the UPS.
Mute the alarm: When the UPS is on battery mode, press and hold this
button for at least 5 seconds to disable or enable the alarm system. But
it’s not applied to the situations when warnings or errors occur.
Down key: Press this button to display previous selection in UPS
setting mode.
Switch to UPS self-test mode: Press ON/MUTE buttons simultaneously
for 5 seconds to enter UPS self-testing while in AC mode, ECO mode,
or converter mode.
OFF/ENTER
Button
Turn off the UPS: Press and hold this button at least 2 seconds to turn
off the UPS in battery mode. UPS will be in standby mode under power
normal or transfer to Bypass mode if the Bypass enable setting by
pressing this button.
Confirm selection key: Press this button to confirm selection in UPS
setting mode.
SELECT Button
Switch LCD message: Press this button to change the LCD message
for input voltage, input frequency, battery voltage, output voltage and
output frequency. It will return back to default display when pausing for
10 seconds.
Setting mode: Press and hold this button for 5 seconds to enter UPS
setting mode when UPS is in standby mode or bypass mode.
Up key: Press this button to display next selection in UPS setting mode.
ON/MUTE +
SELECT Button
Switch to bypass mode: When the main power is normal, press
ON/MUTE and SELECT buttons simultaneously for 5 seconds. Then
UPS will enter to bypass mode. This action will be ineffective when the
input voltage is out of acceptable range.
3-1. Button operation
Button View
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3-2. LCD Display
Display
Function
Backup time setting and information
Indicates the backup time in pie chart.
Indicates the backup time in numbers.
H: hours, M: minute, S: second
Setting operation
Indicates the setting operation.
Fault & warning information
Indicates that the warning situation occurs.
Indicates the warning and fault codes, and the codes are listed in
details in 3-5 section.
Mute operation
Indicates that the UPS alarm is disabled.
UPS information
Indicates the input and output voltage, frequency, battery voltage,
load information, and internal temperature.
Indicates the load level by 0-25%, 26-50%, 51-75%, and 76-100%.
Indicates overload.
Indicates the load or the UPS output is short circuit.
Programmable outlets information
Indicates that programmable management outlets are working.
Mode operation information
Indicates the UPS is in online mode.
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Indicates the UPS is in battery mode.
Indicates the UPS is bypass mode.
Indicates the UPS is in ECO mode.
Indicates the UPS is in converter mode.
Indicates the UPS is charging battery.
Battery information
Indicates the Battery capacity by 0-25%, 26-50%, 51-75%, and
76-100%.
Indicates the battery is fault.
Indicates low battery level and low battery voltage.
Battery Mode
Sounding every 4 seconds
Low Battery
Sounding every second
Overload
Sounding twice every second
Fault
Continuously sounding
Bypass Mode
Sounding every 10 seconds
LCD Area
Abbreviation
Display content
Meaning
ENA
Enable
DIS
Disable
ESC
Escape
B.L
Low battery
O.L
Overload
N.C
Battery is not connected
O.C
Overcharge
S.F
Site fault
C.H
Charger
E.P
EPO
F.A
Fan
B.V
Bypass voltage range
T.P
Temperature
B.F
Battery fault
3-3. Audible Alarm
3-4. LCD display wordings index
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3-5. UPS Setting
There are two parameters to set up the
UPS.
Parameter 1: It’s for program
alternatives. There are 8 programs to
set up. Refer to below table.
Parameter 2 is the setting option or
value for each program.
Interface
Setting
Parameter 2: Output voltage setting
For 208/220/230/240 VAC models, you may choose the
following output voltage in parameter 2:
208: presents output voltage is 208Vac
220: presents output voltage is 220Vac
230: presents output voltage is 230Vac
240: presents output voltage is 240Vac
For 110/150/120/127 VAC models, you may choose the
following output voltage in parameter 2:
110: presents output voltage is 110Vac
115: presents output voltage is 115Vac
120: presents output voltage is 120Vac
127: presents output voltage is 127Vac
Interface
Setting
Parameter 2: Enable or disable converter mode. You may choose the following two options:
CF ENA: converter mode enable
CF DIS: converter mode disable
Parameter 1
Parameter 2
01: Output voltage setting
02: Frequency Converter enable/disable
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03: Output frequency setting
Interface
Setting
Parameter 2: Output frequency setting.
You may set the initial frequency on battery mode:
BAT 50: presents output frequency is 50Hz
BAT 60: presents output frequency is 60Hz
If converter mode is enabled, you may choose the following
output frequency:
CF 50: presents output frequency is 50Hz
CF 60: presents output frequency is 60Hz
Interface
Setting
Parameter 2: Enable or disable ECO function. You may
choose the following two options:
ENA: ECO mode enable
DIS: ECO mode disable
Interface
Setting
Parameter 2: Enable or disable Bypass function when
UPS is off. You may choose the following two options:
Parameter 3: Set up backup time limits for programmable
outlets.
0-999: setting the backup time limits in minutes from 0-999
for programmable outlets which connect to non-critical
devices on battery mode.
Interface
Setting
ESC: Exit the setting menu.
00: Exit setting
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3-6. Operating Mode Description
Operating
mode
Description
LCD display
Switch on
When pressing “ON/MUTE” button, if battery
voltage is within acceptable range, “ON” will
flash until the UPS is turned on.
Online mode
When the input voltage is within acceptable
range, UPS will provide pure and stable AC
power to output. The UPS will also charge the
battery at online mode.
ECO mode
Energy saving mode:
When the input voltage is within voltage
regulation range, UPS will bypass voltage to
output for energy saving.
Frequency
Converter mode
When input frequency is within 40 Hz to 70 Hz,
the UPS can be set at a constant output
frequency, 50 Hz or 60 Hz. The UPS will still
charge battery under this mode.
Battery mode
When the input voltage is beyond the
acceptable range or power failure and alarm is
sounding every 4 second, UPS will backup
power from battery.
Bypass mode
When input voltage is within acceptable range
but UPS is overload, UPS will enter bypass
mode or bypass mode can be set by front
panel. Alarm is sounding every 10 second.
Standby mode
UPS is powered off without output power, but
the battery still can be charged.
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Fault mode
The UPS is in fault mode when no output power
is supplied from the UPS and the fault icon
flashes on the LCD display, although the
information of UPS can be displayed in the
screen.
Fault event
Fault code
Icon
Fault event
Fault code
Icon
Bus start fail
01 x Inverter voltage Low
13 x Bus over
02 x Inverter output short
14 Bus under
03 x Battery voltage too high
27 Bus unbalance
04 x Battery voltage too low
28 Inverter soft start fail
11 x Over temperature
41 x Inverter voltage high
12 x Over load
43
Warning
Indicator
Alarm
Word
Icon (flashing)
Low battery
B.L
Sounding every second
Overload
O.L
Sounding twice every second
Battery is not connected
N.C
Sounding every second
Overcharge
O.C
Sounding every second
Site wiring fault
S.F Sounding every second
EPO enable
E.P Sounding every second
Fan failure
F.A Sounding every second
Over temperature
T.P Sounding every second
Charger failure
C.H Sounding every second
Out of bypass voltage range
B.V
Sounding every second
Battery fault
B.F Sounding every second
3-7. Faults Reference Code
3-8. Warning indicator
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4. Troubleshooting
Symptom
Possible cause
Remedy
No indication and alarm even
though the mains is normal.
The AC input power is not
connected well.
Check if input power cord
firmly connected to the
mains.
The AC input is connected
to the UPS output.
Plug AC input power cord to
AC input correctly.
The icon and the warning
code flashing on LCD
display and alarm is sounding
every second.
EPO function is activated.
Set the circuit in closed
position to disable EPO
function.
The icon and flashing
on LCD display and alarm is
sounding every second.
Line and neutral conductors
of UPS input are reversed.
Rotate mains power socket
by 180° and then connect to
UPS system.
The icon and flashing on
LCD display and alarm is sounding
every second.
The external or internal
battery is incorrectly
connected.
Check if all batteries are
connected well.
Fault code is shown as 27 and the
icon is lighting on LCD
display and alarm is continuously
sounding.
Battery voltage is too high
or the charger is fault.
Contact your dealer.
Fault code is shown as 28 and the
icon is lighting on LCD
display and alarm is continuously
sounding.
Battery voltage is too low or
the charger is fault.
Contact your dealer.
The icon and is
flashing on LCD display and alarm
is sounding twice every second.
UPS is overload
Remove excess loads from
UPS output.
UPS is overloaded.
Devices connected to the
UPS are fed directly by the
electrical network via the
Bypass.
Remove excess loads from
UPS output.
After repetitive overloads,
the UPS is locked in the
Bypass mode. Connected
devices are fed directly by
the mains.
Remove excess loads from
UPS output first. Then shut
down the UPS and restart it.
Fault code is shown as 43 and The
icon is lighting on LCD
display and alarm is continuously
sounding.
The UPS shut down
automatically because of
overload at the UPS output.
Remove excess loads from
UPS output and restart it.
If the UPS system does not operate correctly, please solve the problem by using the table below.
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Fault code is shown as 14 and the
icon is lighting on LCD
display and alarm is continuously
sounding.
The UPS shut down
automatically because
short circuit occurs on the
UPS output.
Check output wiring and if
connected devices are in
short circuit status.
Fault code is shown as 1, 2, 3, 4,
11, 12, 13 and 41 on LCD display
and alarm is continuously
sounding.
A UPS internal fault has
occurred. There are two
possible results:
1. The load is still supplied,
but directly from AC power
via bypass.
2. The load is no longer
supplied by power.
Contact your dealer
Battery backup time is shorter than
nominal value
Batteries are not fully
charged
Charge the batteries for at
least 5 hours and then
check capacity. If the
problem still persists,
consult your dealer.
Batteries defect
Contact your dealer to
replace the battery.
The icon and the warning
code flashing on LCD
display and alarm is sounding
every second.
Fan is locked or not
working
Check fans and notify
dealer!!
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5. Storage and Maintenance
Storage Temperature
Recharge Frequency
Charging Duration
-25°C - 40°C
Every 3 months
1-2 hours
40°C - 45°C
Every 2 months
1-2 hours
Be sure to deliver the spent battery to a recycling facility or ship it to your
dealer in the replacement battery packing material.
5-1. Operation
The UPS system contains no user-serviceable parts. If the battery service life (3~5 years at
25°C ambient temperature) has been exceeded, the batteries must be replaced. In this case,
please contact your dealer.
Storage
Before storing, charge the UPS 5 hours. Store the UPS covered and upright in a cool, dry
location. During storage, recharge the battery in accordance with the following table:
110%-130%: UPS shuts down in 30 seconds at battery mode or transfers to
bypass mode when the utility is normal.
>130%: UPS shuts down immediately at battery mode or transfer to bypass
mode when the utility is normal.
Current Crest Ratio
3:1
Harmonic Distortion
≦ 3 % THD (Linear Load)
≦ 6 % THD (Non-linear Load)
≦ 4 % THD (Linear Load)
≦ 7 % THD (Non-linear Load)
Transfer
Time
AC Mode to Batt. Mode
Zero
Inverter to Bypass
4 ms (Typical)
Waveform (Batt. Mode)
Pure Sinewave
EFFICIENCY
AC Mode
~ 85%
~ 88%
Battery Mode
~ 83%
BATTERY
Standard
Model
Battery Type
12 V / 7 AH
12 V / 7 AH
12 V / 9 AH
Numbers 3 6
6
Recharge Time
4 hours recover to 90% capacity (Typical)
Charging Current
1.0 A(max.)
Charging Voltage
41.0 VDC ± 1%
82.1 VDC ±1%
Long-run
Model
Battery Type
12 V / 7 AH
12 V / 7 AH
12 V / 9 AH
Numbers 3 8
8
Charging Current
4.0 A or 8.0 A(max.)
Charging Voltage
41.0 VDC ± 1%
109.4 VDC ±1%
PHYSICAL
Tower
Case
Dimension, D X W X H
397 X 145 X 220 (mm)
421 X 190 X 318 (mm)
Net Weight (kgs)
13
7
26
13
28
13
Rack
Case
Dimension, D X W X H
420x438x88[2U] (mm)
580x438x133[3U] (mm)
Net Weight (kgs)
16
10
29
17
31
17
ENVIRONMENT
Operation Humidity
20-90 % RH @ 0- 40°C (non-condensing)
Noise Level
Less than 45dBA @ 1 Meter
MANAGEMENT
Smart RS-232 or USB
Supports Windows® 98/2000/2003/XP/Vista/2008, Windows® 7, Linux, and
MAC
Optional SNMP
Power management from SNMP manager and web browser
* Derate capacity to 60% of capacity in Frequency converter mode and to 80% when the output voltage is adjusted to 208VAC
17
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Appendix: UPS Installation Guide
1. UPS should be placed on the flat and clean surface. Place it in an area away from
vibration, dust, humidity, high temperature, flammable liquids, gases, corrosive and
conductive contaminants. Install the UPS indoors in a clean environment, where it is
away from window and door. Maintain minimum clearance of 100mm in the bottom of
the UPS to avoid dust and high temperature.
2. Maintain an ambient temperature range of 0ºC to 45ºC for UPS optimal operation. For
every 5ºC above 45ºC, the UPS will derate 12% of nominal capacity at full load. The
highest working temperature requirement for UPS operation is 50ºC.
3. It’s required to maintain maximum altitude of 1000m to keep UPS normal operation at
full load UPS. If it’s used in high altitude area, please reduce connected load. Altitude
derating power with connected loads for UPS normal operation is listed as below:
4. Use supplied RS-232 or USB communication cable to connect RS-232/USB port of UPS
and RS-232/USB port of PC. After installing ViewPower in PC, it can remote monitor
UPS.
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5. Place UPS:
Transfor
Transfor
It’s equipped with fan for cooling. Therefore, place the UPS in a well-ventilated area. It’s
required to maintain minimum clearance of 100mm in the front of the UPS and 300mm in
the back and two sides of the UPS for heat dissipation and easy-maintenance.
6. Connect To Transformer
Please do NOT connect transformer to output of the UPS. Otherwise, it will cause UPS
internal fault and force UPS to enter to fault mode. Please connect transformer to input of
the UPS.
7. Connect to External Battery Pack
When connecting external battery packs, please be sure to connect polarity correctly.
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Connect positive pole of battery pack to positive pole of external battery connector in UPS
and negative pole of battery pack to negative pole of external battery connector in UPS.
Polarity misconnection will cause UPS internal fault. It’s recommended to add one breaker
between positive pole of battery pack and positive pole of external battery connector in
UPS to prevent damage to battery packs from internal fault.
The required specification of breaker: voltage ≧ 1.25 x battery voltage/set; current ≧ 50A
Please choose battery size and connected numbers according to backup time
requirement and UPS specifications.
To extend battery lifecycle, it’s recommended to use them in the temperature range of 15
ºC to 25 ºC.
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