LG WTG1030SF, WTG1032VF, WTG1032WF User Manual

OWNER'S MANUAL

WASHING
MACHINE

Before beginning installation, read these instructions carefully.
This will simplify installation and ensure that the product is
installed correctly and safely. Leave these instructions near the
product after installation for future reference.

EN ENGLISH

WTG1032VF

WTG1030SF

MFL69860115

Rev.00_090417

WTG1032WF

www.lg.com

Copyright © 2017 LG Electronics Inc. All Rights Reserved.

TABLE OF CONTENTS

SAFETY INSTRUCTIONS .......................................................4

IMPORTANT SAFETY INSTRUCTIONS .................................................... 4

INSTALLATION ......................................................................10

Parts ......................................................................................................... 10

Accessories .............................................................................................. 10

Specifications ........................................................................................... 11

Installation Place Requirements ............................................................... 12

Connecting the Supply Hose .................................................................... 13

Installing the Drain Hose .......................................................................... 15

Leveling the Appliance .............................................................................. 17

Assembling the Anti-Rat Cover (some models only) ................................17

OPERATION ...........................................................................18

Using the Appliance .................................................................................. 18

Sorting Laundry ........................................................................................ 19

Adding Cleaning Products ........................................................................ 20

Control Panel ............................................................................................ 22

Washing Programme ................................................................................ 23

Option Programme ................................................................................... 25

Manual Washing ....................................................................................... 27

Special Functions ..................................................................................... 28

This manual may contain images or
content different from the model you
purchased.

This manual is subject to revision by the
manufacturer.

SMART FUNCTIONS .............................................................29

Using LG SmartThinQ Application ............................................................ 29

Using Smart Diagnosis™ ......................................................................... 32

MAINTENANCE ......................................................................33

Cleaning Your Washing Machine .............................................................. 33

Cleaning the Water Inlet Filter .................................................................. 34

Cleaning the Drain Pump Filter (some models only) ................................ 34

Caution on Freezing During Winter .......................................................... 35

TROUBLESHOOTING ...........................................................36

Diagnosing Problems ............................................................................... 36

Error Messages ........................................................................................ 41

SAFETY INSTRUCTIONS

The following safety guidelines are intended to prevent
unforeseen risks or damage from unsafe or incorrect
operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’
as described below.

This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.

WARNING

This indicates that the failure to follow the instructions can
cause serious injury or death.

CAUTION

This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.

IMPORTANT SAFETY INSTRUCTIONS

WARNING

To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product,
follow basic precautions, including the following:

Children in the Household

This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised
to ensure that they do not play with the appliance.

4

Installation

•Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.

•This appliance should only be transported by two or more people
holding the appliance securely.

•Tighten the drain hose at connecting ends to avoid separation.

•If the power cord is damaged or the hole of the outlet socket is
loose, do not use the power cord and contact an authorized
service centre.

•Make sure the plug is completely pushed into the outlet.

•Do not instal the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that
is subject to weathering conditions such as direct sunlight, wind,
or rain or temperatures below freezing.

•Ventilation openings must not be obstructed by a carpet.

•Do not plug the appliance into multiple socket outlets or extension
power cable.

•This appliance must be earthed / grounded via the mains supply
lead. In the event of malfunction or breakdown, grounding will
reduce the risk of electric shock by providing a path of least
resistance for electric current.

•This appliance is equipped with a power cord having an
equipment-earthing / grounding conductor (earthing pin) and a
grounding power plug. The power plug must be plugged into an
appropriate outlet socket that is installed and earthed / grounded
in accordance with all local codes and ordinances.

EN

5

•Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance
is properly grounded.

•Do not modify the power cord provided with the appliance.

Operation

•Do not use a sharp object like drill or pin to penetrate, modify or
disassemble the unit.

•Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.

•Do not put animals, such as pets into the appliance.

•Do not leave the appliance door open. Children may hang on the
door or crawl inside the appliance, causing damage or injury.

•Use a new hose or hose-set supplied with the appliance. Reusing
old hoses can cause a water leak and subsequent property
damage.

•Turn off water taps to relieve pressure on hoses and valves and to
minimize leakage if a break or rupture should occur. Check the
condition of the fill hoses; they may need replacement after 5
years.

•Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.

•Do not put in, wash or dry articles that have been cleaned in,
washed in, soaked in, or spotted with combustible or explosive
substances (such as waxes, wax removers, oil, paint, gasoline,
degreasers, drycleaning solvents, kerosene, petrol, spot removers,
turpentine, vegetable oil, cooking oil, acetone, alcohol, etc.).
Improper use can cause fire or explosion.

EN

6

EN

•In case of flood, disconnect the power plug and contact the LG
Electronics customer information centre.

•Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide,
air freshener, cosmetics, etc.) near the appliance.

•If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately.

•If the drain hose or inlet hose is frozen during winter, use it only
after thawing.

•Keep all washing detergents, softener and bleach away from
children.

•Do not touch the power plug or the appliance controls with wet
hands.

•Do not bend the power cable excessively or place a heavy object
on it.

•Do not put your hand, foot or anything under the washing machine
while the washing machine is in operation.

•The hands shall not be inserted into running water-extracting
drum.

•Make sure that drainage is working properly. If water is not
drained properly, your floor may get flooded.

•If, during spinning, opening the door does not stop the drum within
about 15 seconds, immediately discontinue operating the
appliance and contact your dealer or LG Electronics service
centre.

7

•Do not use a plug socket and wiring equipment for more than their
rated capacity.

•When the air temperature is high and the water temperature is
low, condensation may occur and thus wet the floor.

•Wipe off dirt or dust on the contacts of the power plug.

•Under certain conditions hydrogen gas may be produced in a
water heater that has not been used for two weeks or more.
Hydrogen gas can be explosive under these circumstances. If the
HOT water has not been used for two weeks or more, prevent the
possibility of damage or injury by turning on all Hot water taps and
allowing them to run for several minutes. Do this before using any
electrical appliance which is connected to the HOT water system.
This simple procedure will allow any built-up hydrogen gas to
escape. Since the gas is flammable, do not smoke or use an open
flame or appliance during this process.

Maintenance

•Remove the power plug when you clean the appliance.

•Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.

•Do not spray water inside or outside the appliance to clean it.

•Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.

•Only qualified service personnel from LG Electronics service
centre should disassemble, repair, or modify the appliance.
Contact an LG Electronics customer information centre if you
move and install the appliance in a different location.

EN

8

Disposal

•Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.

•Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.

•Remove the door before disposing of or discarding this appliance
to avoid the danger of children or small animals getting trapped
inside.

For Models with One Inlet Valve (some countries only)

•Do not connect to a hot water supply. Connect to cold water only.

EN

9

INSTALLATION

2

7

Parts

1

Door

Tempered Glass

3

Dispenser Drawer

4

Bleach Dispenser

5

Drum

6

Leveling Feet

Drain hose

8

Water Supply Hose

Accessories

or or or

2 water supply hoses

(Hot + Cold)

• Appearance and specifications may change without notice to improve the quality of the product.

10

Drain hose Anti-rat cover (some

countries only)

Screw for Anti-rat cover

(some countries only)

Tie strap (some

countries only)

Specifications

WTG1032VF

Model

Power Supply 220 - 240 V~, 50 Hz

Rate Input 700 W

Size 686 mm (W) x 721 mm (D) x 1026 mm (H)

Product Weight 63.5 kg

Degree of Protection IPX4

Allowable water pressure 30 - 600 kPa

Country of Origin MADE IN THAILAND

WTG1030SF

WTG1032WF

Max. capacity 10.0 kg

• Appearance and specifications may change without notice to improve the quality of the product.

EN

11

EN

Installation Place
Requirements

Location

10 cm2

Level floor : Allowable slope under the entire
appliance is 1°.

Power outlet : Must be within 1.5 meters of
either side of the location of the appliance.

• Do not overload the outlet with more than one
appliance.

Additional Clearance : For the wall, 10 cm:
rear/2 cm: right & left side.

• Do not place or store laundry products on top
of the appliance at any time. These products
may damage the finish or controls.

cm

WARNING

• The plug must be plugged into an appropriate
outlet that is properly installed and earthed /
grounded in accordance with all local codes
and ordinances.

Positioning

• Install the appliance on a flat hard floor. Do
not install on an elevated surface.

• Make sure that air circulation around the
appliance is not impeded by carpets, rugs,
etc.

• Never try to correct any unevenness in the
floor with pieces of wood, cardboard or similar
materials under the appliance.

cm

2

• If it is impossible to avoid positioning the
appliance next to a gas cooker or coal burning
stove, an insulation (85x60 cm) covered with
aluminum foil on the side facing the cooker or
stove must be inserted between the two
appliances.

• Do not install the appliance in rooms where
freezing temperatures may occur. Frozen
hoses may burst under pressure. The
reliability of the electronic control unit may be
impaired at temperatures below freezing point.

• Ensure that when the appliance is installed, it
is easily accessible for an engineer in the
event of a breakdown.

• If the appliance is delivered in winter and
temperatures are below freezing, place the
appliance at room temperature for a few hours
before putting it into operation.

WARNING

• This equipment is not designed for maritime
use or for use in mobile installations such as
caravans, aircraft etc.

Electrical Connection

• Do not use an extension cord or double
adapter.

• Always unplug the appliance and turn off the
water supply after use.

• Connect the appliance to an earthed socket in
accordance with current wiring regulations.

• The appliance must be positioned so that the
plug is easily accessible.

• Repairs to the appliance must only be carried
out by qualified personnel. Repairs carried out
by inexperienced persons may cause injury or
serious malfunctioning. Contact your localan
authorised LG repairer.

12

EN

Connecting the Supply Hose

• Before connecting the water supply hose to
the water tap, check the hose type and then
choose the correct instruction.

• The water supply hose supplied may vary
from country to country. Make sure to connect
the blue supply hose to the COLD water tap,
and the orange supply hose to the HOT water
tap.

• Water supply pressure must be between 30
kPa and 600 kPa (0.3 - 6.0 kgf / cm²).

• Do not overtighten the water supply hose.

• If the water supply pressure is more than 600
kPa, a decompression device should be
installed.

• Periodically check the condition of the hose
and replace the hose if necessary.

Checking the Rubber Seal on the
Supply Hose

Two rubber seals are supplied with the water
supply hoses. They are used for preventing
water leaks. Make sure the connection to taps
is sufficiently tight. Do not use mechanical
devices such as multi grips to tighten the inlet
hoses.

Connecting Hose to Water Tap

Connecting Screw-Type Hose to a Tap
with a Thread

Screw the hose connector onto the water
supply tap.Do not overtighten or use any

mechanical grips to tighten the hoses.

Connecting Screw-Type Hose to Tap
Without Thread

Loose the four fixing screws.

1

Upper

connector

Rubber
seal

Hose connector
Rubber seal

Hose connector

Rubber seal

Fixing screw

Remove the guide plate if the tap is too

2

large to fit the adapter.

Guide plate

13

EN

Push the adapter onto the end of the tap so

3

that the rubber seal forms a watertight
connection. Tighten the four fixing screws.

Push the supply hose vertically upwards so

4

that the rubber seal within the hose can
adhere completely to the tap and then
tighten it by screwing it to the right.

Plate

Supply

hose

Connecting One Touch Type Hose to
Tap Without Thread

Unscrew the adapter ring plate and loose

1

the four fixing screws.

Remove the guide plate if the tap is too

2

large to fit the adapter.

Guide plate

Push the adapter onto the end of the tap so

3

that the rubber seal forms a watertight
connection. Tighten the four fixing screws
and the adapter ring plate.

Pull the connector latch plate down, push

4

the supply hose onto the adapter, and
release the connector latch plate. Make
sure the adapter locks into place.

Latch plate

14

Ring plate

NOTE

• After connecting the supply hose to the water
tap, turn on the water tap to flush out foreign
substances (dirt, sand, sawdust, and etc.) in
the water lines. Let the water drain into a
bucket, and check the water temperature.

EN

Connecting Hose to Appliance

Attach the hot water line to the hot water inlet
on the back of the washing machine. Attach the
cold water line to the cold water inlet on the
back of the washing machine.

NOTE

• After completing connection, if water leaks
from the hose, repeat the same steps. Use
the most conventional type of tap for the water
supply. In case the tap is square or too big,
remove the guide plate before inserting the
tap into the adaptor.

Installing the Drain Hose

Before connecting the drain hose, check your
drain hose model and choose the correct
instruction.

Pump Model (Australia and other
countries)

• The drain hose should not be placed higher
than 120 cm above the floor. Water in the
washing machine may not drain or may drain
slowly.

• Securing the drain hose correctly will protect
the floor from damage in the event of water
leakage.

• If the drain hose is too long, do not force it
back into the washing machine. This will
cause abnormal noise.

• When installing the drain hose to a sink,
secure it tightly with string.

Laundry tub

0.9 - 1.2 m

Hose

retainer

Tie strap

0.9 - 1.2 m

NOTE

• The discharge height should be approximately

0.9 - 1.2 m from the floor.

15

EN

Non-pump Model (some countries
only)

1

Push the elbow hose toward the body of the
washing machine.

To change the direction of the hose, pull out

2

the elbow hose and change the direction.
Repeat Step 1.

Positioning the Drain Hose

• The length of the drain hose should not
exceed 3 m.

• Do not place the drain hose on a threshhold
of 6 cm or more.

max. 3 m

max. 6 cm

• Make sure the drain hose is not kinked.

• The outlet of the drain hose should not be
submerged in water.

• Make sure the drain hose is not kinked.

16

EN

Leveling the Appliance

If the floor is uneven, turn the adjustable feet as
required (Do not insert pieces of wood etc.
under the feet). Make sure that all four feet are
stable and resting on the floor and then check
that the appliance is perfectly level.

Diagonal Check

• When pushing down the edges of the
appliance top plate diagonally, the appliance
should not move up and down at all (Check
both directions). If the appliance rocks when
pushing the machine top plate diagonally,
adjust the feet again.

NOTE

• Timber or suspended type flooring will
contribute to excessive vibration and
unbalance. Re enforcement or bracing of the
timber floor may need to be considered to
stop or reduce excessive noise and vibration.

• Do not install the washer on any elevated
surface, stand or plinth as it can become
unstable and fall causing serious injury and
damage.

• If the washing machine is installed on a
uneven, weak or tilted floor causing excessive
vibration, spin failure or “UE” error can occur.
It must be placed on a firm and level floor to
prevent spin failure.

Assembling the Anti-Rat
Cover (some models only)

Insert the Anti-Rat cover to the assembling hole
from the front or back of the washing machine.

Type 1

Type 2

17

OPERATION

EN

Using the Appliance

Before the first wash, select a washing
programme (Cotton Wash, add a half load of
detergent), allow the washing machine to wash
without clothing. This will remove residue and
water from the drum that may have been left
during manufacturing.

Sort laundry and load items.

1

• Sort laundry by fabric type, soil level,
colour and load size as needed. Open the
door and load items into the washing
machine.

Add cleaning products and/or detergent and

2

softener.

• Add the proper amount of detergent to the
detergent dispenser drawer. If desired,
add bleach or fabric softener to the
appropriate areas of the dispenser.

Choose the desired wash programme.

4

• Press the Program button repeatedly until
the desired programme is selected.

Begin programme.

5

• Press the Start/Pause button to begin the
programme. The washing machine will
agitate briefly without water to measure
the weight of the load. If the Start/Pause
button is not pressed within 60 minutes,
the washing machine will shut off and all
settings will be lost.

End of programme.

6

• When the programme is finished, a
melody will sound. Immediately remove
your clothing from the washing machine to
reduce wrinkling.

Turn on the washing machine.

3

• Press the Power button to turn on the
washing machine.

18

NOTE

• The Auto Restart function allows the
programme to restart by itself in case of
power failure. lt resumes from the stage where
it stopped.

EN

Sorting Laundry

Look for the care label on your clothes.

1

• This will tell you about the fabric content
of your garment and how it should be
washed.

• Symbols on the care labels.

[Wash temperature]

[Normal machine wash]

[Permanent press]

[Delicate]

[Hand wash]

[Do not wash]

Sorting laundry.

2

• To get the best results, sort clothes into
loads that can be washed with the same
wash cycle.

• Different fabrics need to be washed at
varying temperatures and spin speeds.

• Always sort dark colours from pale colours
and whites. Wash separately as dye and
lint transfer can occur causing
discolouration of white and pale garments.
Do not wash heavily soiled loads in this
Machine.

− Soil (Heavy, Normal, Light) :
Separate clothes according to amount of
soil.

− Colour (White, Lights, Darks):
Separate white fabrics from coloured
fabrics.

− Lint (Lint producers, Collectors):
Wash lint producers and lint collectors
separately.

Caring before loading.

3

• Combine large and small items in a load.
Load large items first.

• Large items should not be more than half
the total wash load. Do not wash single
items. This may cause an unbalanced
load. Add one or two similar items.

• Check all pockets to make sure that they
are empty. Items such as nails, hair clips,
matches, pens, coins and keys can
damage both your washing machine and
your clothes.

• Close zippers, hooks and strings to make
sure that these items don’t snag on other
clothes.

• Pre-treat dirt and stains by brushing a
small amount of detergent dissolved water
onto stains to help lift dirt.

CAUTION

• Do not wash or spin any item labeled or
known to be water-proof or water-resistant,
even if the product care label on the item
permits machine washing. Failure to follow
these instructions could result in severe
damage to your laundry, your washing
machine and/or property damage as a result
of abnormal vibration of the washing machine.

− Examples of water-proof or water-resistant
items include certain mattress pads,
mattress covers, rain gear, camping gear,
skiing apparel, outdoor gear and similar
items.

19

EN

Adding Cleaning Products

Detergent Dosage

• Detergent should be used according to the
instruction of the detergent manufacturer and
selected according to type, colour, soiling of
the fabric and washing temperature.

• If too much detergent is used, too many suds
can occur and this will result in poor washing
results or cause heavy load to the motor. If
the water temperature is too cold, then the
detergent will not dissolve and can remain
inside the machine causing odors.

• If you wish to use liquid detergent follow the
guidelines provided by the detergent
manufacturer.

• You can pour liquid detergent directly into the
main detergent drawer if you are starting the
cycle immediately.

• Do not use liquid detergent if you are using
Time delay, or if you have selected Pre Wash,
as the liquid may harden.

• If too many suds occur, reduce the detergent
amount.

• Detergent usage may need to be adjusted for
water temperature, water hardness, size and
soil level of the load. For best results, avoid
oversudsing.

• Refer to the label of the clothes, before
choosing the detergent and water
temperature.

• When using the washing machine, use
designated detergent for each type of clothing
only:

− General powdered detergents for all types of
fabric

− Powdered detergents for delicate fabric

− Liquid detergents for all types of fabric or
designated detergents only for wool

• For better washing performance and
whitening, use detergent with the general
powdered bleach.

• Detergent is flushed from the dispenser at the
beginning of the cycle.

• Dilute liquid detergent with water and pour into
the drum, start the cycle.

• Using liquid detergent without diluting, or
leaving laundry for a long time after pouring
diluted liquid detergent into the drum might
cause damage, bleaching or discoloration of
cloth.

NOTE

• Do not let the detergent harden. Doing so may
lead to blockages, poor rinse performance or
odour.

• Full load : According to manufacturer’s
recommendation.

• Part load : 3/4 of the normal amount

• Minimum load : 1/2 of full load

Adding Detergent

• Follow the detergent package directions.
Using too little detergent is a common cause
of laundry problems. Use more detergent if
you have hard water, large loads, greasy or
oily soils or lower water temperature.

• Soap flakes or granulated soap powders
should not be used in your washing machine.
When washing woolens, remember to use
detergent suitable for washing woolens.

NOTE

• Too much detergent, bleach or softener may
cause an overflow or a malfunction.

20

EN

Adding Fabric Softener

• Do not exceed the maximum fill line.
Overfilling can cause early dispensing of the
fabric softener, which may stain clothes. Close
the dispenser drawer slowly. If the softener
consistency is thick, then it should be diluted.

• Do not leave the fabric softener in the
detergent drawer for more than 2 days (Fabric
softener may harden).

• Softener will automatically be added during
the last rinse cycle.

• Do not open the drawer when water is being
supplied.

• Solvents (benzene, etc.) should not be used.

NOTE

• Do not pour fabric softener directly on the
clothes as it may stain the clothes.

Adding Liquid Bleach

• Check clothing care label for special
instructions and separate the laundry to be
bleached.

• Dilute liquid chlorine bleach.

• Measure the recommended amount of liquid
bleach carefully following instructions on the
bottle.

• Before starting the washing machine, pour the
measured amount of bleach directly into the
bleach dispenser. Avoid splashing or
overfilling. Powdered bleach should be mixed
with water before being poured into the
dispenser.

NOTE

• Never pour undiluted liquid bleach directly
onto clothes or into the wash basket. This
may cause change of color or damage the
laundry.

• Do not pour powdered bleach into the bleach
dispenser.

21

Control Panel

1

EN

5

1

2

4

Power Button

• Press the Power button to turn the washing
machine on, or off if washing hasn't
commenced.

• The power goes off automatically about 30
seconds after the wash is finished.

2

Start/Pause Button

• Press the Start/Pause button to start the
wash cycle or pause the wash cycle.

• If a temporary stop of the wash cycle is
needed, press the Start/Pause button.

NOTE

• If the wash is not recommenced within 60
minutes when in pause then the appliance
will automatically turn off.

• For customer safety, the door will be locked
automatically during operation. If there are
additional laundry to put in, press Start/
Pause to unlock.

• Press Start/Pause button again to resume
operation.

3

3

Program Button

• Programmes are available according to
laundry type.

• Lamp will light up to indicate the selected
programme.

4

Option Button

• Press buttons to select the desired
options.

5

Display

• The display shows the settings, estimated
time remaining, options, and status
messages. When the product is turned on,
the default settings in the display will
illuminate.

• The process lamp will remain prior to it
beginning. The process lamp will blink
during that process, and the lamp will then
turn off when that process has completed.

22

EN

Washing Programme

Wash cycles are designed for the best wash
performance for each type of load. Select the
programme that best matches the load contents
for maximum wash performance and fabric
care. Press the Program button to select the
desired programme. When you select a wash
programme, the light for the corresponding
wash programme will turn on.

Cotton Wash

Use this programme to wash cotton wash loads.

• This programme automatically selects the
most appropriate conditions and completes
the sequence in one operation.

• The built-in sensor detects the weight of the
load and the ideal wash power and wash,
rinse and spin times are set accordingly.

• If water is already in the tub, or putting wet
laundry into the tub before starting increases
the water level.

• Water level can be set low with lightweight
bulky loads.

• Changes to water temperature (Hot Wash/
Cold Wash) and wash level are possible
during operation.

Eco Cotton

Use this programme to consume less water and
electricity to wash normal clothes.

Information for Energy Test

Select the water temperature to suit wash
cycles. Always follow garment manufacture's
care label or instructions when washing.

• Set program of Eco cotton, Water Level 2,
Wash 6 min, Rinse 5, Spin Ultra, Cold Wash
& Hot Wash, Soak 2:00 is for normally soiled
load and testing in accordance or in
conformity with AS/NZS 2040. 1.

• The test results depend on water pressure,
water hardness, water inlet temperature, room
temperature, type and amount of load, degree
of soiling utilized detergent, fluctuations in the
main electricity supply and chosen additional
options.

• For best washing results, we recommend
dilute the detergent powder (drum type) in
warm water and pour directly into tub.

Quick Wash

Use this programme to wash lightly soiled
clothes for a short time. This programme's
recommended laundry amount is under 3 kg.

Extra Rinse

Use this programme to increase rinsing
performance. This would include underwear and
baby clothes. If someone has sensitive skin or
skin trouble, use this programme.

• During Rinse,the tub will rotate slowly while
water is supplied. The water will drain out
after each rinse,

• During spray time, it is normal for water to be
drained out simultaneosly.

23

EN

Delicates

Use this programme to wash delicate fabrics
such as lingerie and woolens. Before washing,
check the care label for the washing
instructions.

• This programme uses a slow spin to extract
water from laundry, so the laundry has more
moisture than normal.

• Only cold water will be used for this
programme as hot water may damage laundry.

NOTE

• Hang or lay flat to dry your delicates.

Towels

Use this programme to wash bath towels,
bathrobes, hand towels etc.

• To wash bulky loads, increase the water level
manually to reduce linting and detergent
residue.

Duvet

Use this programme to wash a blanket or
bedsheets with hand wash sign.

• Cashmere bedsheets, acrylic blanket, mixed
spinning blanket, woolen blanket, infilling
(polyester 101), and bed sheet might be
damaged by floating. Please purchase a
separate laundry net to wash.

• Separate bed clothes from general clothes.
Not doing so might cause laundry to askew
and may result in abnormal washing.

• Spin dry might take longer if bedsheets are
lumped to a side.

• Never wash an electric blanket or carpets. It
can cause damage to the machine.

• Please use a laundry net to soak and sink
bedsheets that may float easily. It may
damage the machine if the items float during
the wash or spin.

• Regardless of its size, we recommend to
washing bedsheets individually. If two
bedsheets with different materials are washed
at the same time, it might cause a spin
malfunction due to imbalance.

NOTE

• How to put a blanket into the drum

Below this line

24

Quiet Wash

Use this programme to wash clothes quietly
especially during late night and dawn.

This programme has a longer washing time
than the Cotton Wash programme.

To reduce noise in spinning, this programme
uses a slow spin to extract water from the
clothes, so the clothes will have more moisture
than normal.

EN

time

time

time

Option Programme

Water Level

• Press the Water Level button to adjust water
level. This may be required to avoid linting
and unbalanced errors when the load is bulky
but lightweight.

• It can be changed during operation.

• This machine detects the quantity of laundry
automatically, then sets Water Level. It may
be necessary to increase the water level
manually when washing bulky light weight
clothes.

• When you select a wash programme, the
Water Level will be shown on the control
panel.

• When Water Level is automatically detected, it
may differ depending on the quantity of
laundry even though the same Water Level is
indicated on the control panel.

Wash

• Press the Wash button to change the wash
time.

• Adjusting the wash level setting will modify the
cycle times and/or wash actions. Press the
Wash button until the desired wash level is
selected.

Rinse

• Press the Rinse button to change the number
of rinses.

Intensive Rinse

• Use Intensive Rinse to remove detergents
more effectively.

• Press the Rinse button to start Intensive
Rinse and indicated by the Intensive indiactor.
( )

time time times times times times times times

Spin

• Press the Spin button to change spin
strength.

• Press Start/Pause button to indicate
remaining time.

To use the Air Spin function

• When you select Air Spin, you can reduce
the drying time by minimizing the moisture in
the laundry.

• Press the Spin button for 3 seconds to select
and press the Power button to deselect.

NOTE

• Always keep the laundry amount to 2 kg or
less and make sure to spread it out evenly.

• Select 60 minutes for cotton laundry and 120
minutes for synthetic fiber laundry for effective
moisture removal.

25

EN

Time Delay

• You can set a time delay so that the washing
machine will start automatically and finish after
a specified time interval.

Press the Power button.

1

Select a washing programme.

2

Press the Time Delay button to set the

3

required Delay ending time.

Press the Start/Pause button.

4

NOTE

• The delay time is the time to the end of the
programme, not the start. The actual running
time may vary due to water temperature, wash
load and other factors.

• Reservation can be made up to 18 hours by
1-hour interval up to 3 - 12 hours and 2-hour
interval for 12 - 18 hours.The Time Delay
cannot be set for less than 3 hours.

• To cancel the Time Delay function, press Time
Delay button repeatedly until the reservation
is canceled or press the Power button to turn
off and on power.

• If door is opened during reservation,
Press the Start/Pause button to reservation.
Then close the door and press Start/Pause
button

Intensive Wash

Press the Intensive Wash to allow a higher
agitation intensity.

• It is set to medium intensity by default. It can
be set on all programmes except Delicates,
Quiet Wash and Tub Clean.

Soak

• Soak can be selected to wash heavily soiled
clothes by soaking in water for some time to
remove dirt and grime.

Press the Power button.

1

Select a washing programme.

2

Press the Soak Wash button to set time

3

required.

Press each of the Rinse or Spin button to

4

select the number of Rinses or the Spin
strength.

Press the Start/Pause button.

5

Hot Wash / Cold Wash

• Press the Hot Wash and Cold Wash buttons
to select hot water, cold water, or hot and cold
water (warm water).

• It can be changed during operation.

• If hot wash is selected, the washing will be
done with hot water and rinse will be done
with cold water.

• Hot and cold water selected together allows a
warm water temperature by mixing them
during the filling. It is normal for cold water to
enter the tub first.

• Delicates programme is cold water only. If hot
water is used, the laundry can be damaged.

• Both Hot Wash and Cold Wash are
automatically selected for the Extra Rinse
Programme and the Tub Clean Function.

26

Manual Washing

When you need a Rinse/Spin, Spin, Rinse, or Wash cycle only, these can be set manually.

Rinse, Spin Spin only Rinse only Wash only

EN

1

2

Press the Rinse

button.

Rinse and Spin are

3

4

5

automatically

selected.

Press the Rinse or

Spin buttons to adjust

the number of rinses

or the spin strength.

Press the Power button.

Press the Spin

button.

Press the Spin button

to adjust spin

strength.

Press the Start/Pause button.

or

Press the Rinse

button.

Press the Spin button

until the spin function

is canceled.

Press the Rinse

button to adjust the

number of rinses.

Press the Wash

button.

Rinse and Spin are

automatically

selected.

Press the Rinse and

Spin buttons until the

rinse and spin

functions are

canceled.

NOTE

• When a Wash, Wash/Rinse or Rinse only option is selected, the water will not be drained out after
the wash is completed. If you wish to drain the water, select a Spin Only cycle after the wash has
completed.

• If Rinse only is selected, the process will start from the inlet water being supplied.

• If you do not select or change the Water Level, the water level will be set automatically.

27

Special Functions

Child Lock

Use this option to disable the controls. This
feature can prevent children from changing
programmes or operating the appliance.

Locking the Control Panel

Press and hold the Rinse and Hot Wash

1

button for 3 seconds.

' ' and the remaining time are alternatively

2

shown on the display while they are locked.

• When the Child Lock is set, all buttons are
locked except the Power button.

NOTE

• Turning off the power will not reset the child
lock function. You must deactivate child lock
before you can access any other functions.

• To see the remaining time for each process,
press one of the Wash, Rinse and Spin
buttons. The remaining time for each process
will appear for about 1 second.

EN

Unlocking the Control Panel

Press and hold the Rinse and Hot Wash
buttons for three seconds.

• A chime will sound and the remaining time for
the current programme will reappear on the
display.

28

SMART FUNCTIONS

EN

Using LG SmartThinQ
Application

Things to check before using LG
SmartThinQ

• For appliances with the or logo

Check the distance between the appliance

1

and the wireless router (Wi-Fi network).

• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may fail
altogether.

Turn off the Mobile data or Cellular Data

2

on your smartphone.

• For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.

Connect your smartphone to the wireless

3

router.

NOTE

• To verify the Wi-Fi connection, check that
Wi-Fi icon on the control panel is lit.

• The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.

• LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.

• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.

• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.

• The network connection may not work
properly depending on the Internet service
provider.

• The surrounding wireless environment can
make the wireless network service run slowly.

• The appliance cannot be registered due to
problems with the wireless signal
transmission. Unplug the appliance and wait
about a minute before trying again.

• If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.

• The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)

• Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer. If the security
protocol of the router is set to WEP, you may
fail to set up the network. Please change it to
other security protocols (WPA2 is
recommended) and register the product again.

29

EN

Installing LG SmartThinQ

Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.

NOTE

• If you choose the simple login to access the
LG SmartThinQ application, you must go
through the appliance registration process
each time you change your smartphone or
reinstall the application.

Wi-Fi Function

• For appliances with the or logo

Communicate with the appliance from a smart
phone using the convenient smart features.

Washer Cycle (Remote Start, Download
Cycle)

Set or download any preferred cycle and
operate by remote control.

Tub Clean Coach

This function shows how many cycles remain
before It is time to run the Tub Clean cycle.

Push Alert

Turn on the Push Alerts to receive appliance
status notifications. The notifications are
triggered even if the LG SmartThinQ application
is off.

NOTE

• If you change your wireless router, your
Internet service provider or your password
after registering the appliance, please delete it
from the LG SmartThinQ Settings → Edit
Product and register again.

• The application is subject to change for
appliance improvement purposes without
notice to users.

• Functions may vary by model.

Energy Monitoring

Check the energy consupmtion of the recently
used cycles and monthly average.

Smart Diagnosis™

This function provides useful information for
diagnosing and solving issues with the
appliance based on the pattern of use.

Settings

Various functions are available.

30

EN

Using the Washer Remotely

Remote Start

Use a smart phone to control your appliance
remotely. You can also monitor your cycle
operation so you know how much time is left in
the cycle.

To Use Remote Start:

Press the Power button.

1

Put the laundry into the drum.

2

Press and hold Remote Start button for 3

3

seconds to enable Remote Start function.

Start a cycle from the LG SmartThinQ

4

application on your smartphone.

NOTE

• Once the Remote Start mode is enabled, you
can start a cycle from the LG SmartThinQ
smartphone application. If the cycle is not
started, the machine will wait to start the cycle
until it is turned off remotely from the
application or the Remote Start mode is
disabled.

• When Remote Start is turned on, the door is
automatically locked.

To Disable Remote Start:

When the Remote Start is activated, press and
hold the Remote Start button for 3 seconds.

The machine cannot be manually operated in
the home whilst the Remote function is
activated. The Remote feature must be turned
off so that the machine can be used manually.

Download Cycle

Download a new or special cycle that is not
included in the basic cycles on the appliance.

Appliances that have been successfully
registered can download from a variety of
specialty cycles specific to the appliance.

Only one cycle can be stored on the appliance
at a time.

Once cycle download is completed in the
appliance, the product keeps the downloaded
cycle until a new cycle is downloaded.

RF Radiation Exposure Statement

This equipment shall be installed and used at a
minimum distance of 20 cm from the human
body.

Open Source Software Notice
Information

To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
opensource.lge.com.

In addition to the source code, all referred
license terms, warranty disclaimers and
copyright notices are available for download.

LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
email request to [e-mail]. This
offer is valid for a period of three years after our
last shipment of this product. This offer is valid
to anyone in receipt of this information.

Smart Diagnosis™ Using a Smart
Phone

• For appliances with the or logo

Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.

Smart Diagnosis™ can not be activated unless
the appliance is connected to power. If the
appliance is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.

31

EN

Using Smart Diagnosis™

Smart Diagnosis™ Through the
Customer Information Centre

Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.

Press the Power button to turn on the

1

washing machine. Do not press any other
buttons.

When instructed to do so by the call centre,

2

place the mouthpiece of your phone close
to the Smart Diagnosis™ icon.

Max.

10 mm

Press and hold the Cold Wash button for 3

3

seconds.

Once the countdown is over and the tones

5

have stopped, resume your conversation
with the call centre agent, who will then be
able to assist you using the information
transmitted for analysis.

NOTE

• The Smart Diagnosis™ function depends on
the local call quality.

• The communication performance will improve
and you can receive better service if you use
the home phone.

• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.

Keep the phone in place until the tone

4

transmission has finished. Time remaining
for data transfer is displayed.

• For best results, do not move the phone
while the tones are being transmitted.

• If the call centre agent is not able to get
an accurate recording of the data, you
may be asked to try again.

32

MAINTENANCE

EN

WARNING

• Unplug the washing machine before cleaning
to avoid the risk of electric shock. Failure to
follow this warning may result in serious injury,
fire, electric shock, or death.

• Never use harsh chemicals, abrasive
cleaners, or solvents to clean the washing
machine. They may damage the finish.

Cleaning Your Washing
Machine

Care After Wash

• If you always use COLD water, we
recommend that a WARM or HOT wash be
used at regular intervals e.g. every 5th wash
should be at least a WARM one.

• Turn off taps to prevent the chance of flooding
should an inlet hose burst.

• Always unplug the power cord after use.

• After the cycle is finished, wipe the door and
the inside of the door seal to remove any
moisture.

• Leave the door open to dry the drum interior
but only if there no unsupervised children in
the home.

• Wipe the body of the washing machine with a
dry cloth to remove any moisture.

Tub Clean

Tub Clean is a special function to help to clean
the inside of the washing machine. Perform this
cycle regularly.

Remove any clothing or items from the

1

washing machine.

Open the dispenser drawer and add

2

antilimescale (e.g. Calgon) to the main
wash compartment.

Close the dispenser drawer slowly. Close

3

the door.

Press the Program button to select Tub

4

Clean.

Press the Start/Pause button to start.

5

After the cycle is complete, leave the door

6

open to allow the washing machine door
opening, flexible seals and door glass to
dry.

CAUTION

• Children should be supervised if leaving the
washing machine's door open.

Cleaning the Exterior

Proper care of your washing machine can
extend its life.

Exterior:

• Immediately wipe off any spills and avoid
using excessive detergent.

• Wipe with a damp cloth.

• Do not press on the surface or the display
with sharp objects.

Dispenser Drawer:

Detergent and fabric softener may build up in
the dispenser drawer. Remove the drawer and
inserts and check for buildup once or twice a
month.

NOTE

• Do not add any detergents to the detergent
dispenser drawer for the Tub Clean function.
Excessive suds may generate and leak from
the washing machine.

Quick Tub Clean (some models
only)

Use this programme to clean the inner and
outer tubs quickly. It is recommended to use
this programme before washing baby clothes.

33

EN

Cleaning the Water Inlet Filter

• Turn off the supply taps to the machine if the
washing machine is to be left for any length of
time (e.g. holiday), especially if there is no
floor drain (gully) in the immediate vicinity.

• ’

' error message will be displayed on the
control panel when water is not entering the
detergent drawer.

• If water hardness level is high, or contains
traces of lime deposit, the water inlet filter
may become clogged. It is therefore a good
idea to clean it occasionally.

Turn off the water tap and unscrew the

1

water supply hose.

Clean the filtaer using a medium bristle

2

tooth brush.

Cleaning the Drain Pump
Filter (some models only)

• The drain filter collects threads and small
objects left in the laundry. Check regularly that
the filter is clean to ensure smooth running of
your washing machine.

• Empty all the water from the tub by running a
spin only cycle for a few minutes then unplug
the machine off from the power outlet socket.

Turn the cap on the rear of the machine

1

counter-clockwise and pull it out. There will
be some residual water remaining in the
drain hose that will pour out. Prepare an old
towel for this purpose.

Remove any foreign objects and fluff inside

2

pump casing and from the filter.

34

Replace the cap. Insert the filter along the

3

guide ribs inside the pump casing. Ensure
the Filter faces the guide ribs inside the
pump casing when reinserting, and then
firmly turn the cap clockwise by hand to
close it.

CAUTION

• Be careful when draining, as any residual
water may also be hot.

Caution on Freezing During
Winter

• When frozen, the product does not operate
normally. Make sure to install the product
where it will not freeze during winter.

• In case the product must be installed outside
on a porch or in other outdoor conditions,
make sure to check the following.

How to Keep the Product from
Freezing

• After closing the tap, disconnect the cold
supply hose from the tap, and remove water
while keeping the hose facing downwards.

Supply hose

EN

How to Handle Freezing

• When water supply problems occur, take the
following measures.

− Turn off the tap, and thaw out the tap and
both connection areas of supply hose of the
product using a hot water cloth.

− Take out supply hose and immerse in warm
water below 50–60 °C.

50‒60 °C

35

TROUBLESHOOTING

The appliance is equipped with an automatic error-monitoring system to detect and diagnose
problems at an early stage. If the appliance does not function properly or does not function at all,
check the following before you call for service:

Diagnosing Problems

Symptoms Reason Solution

Rattling and
clanking noise

Thumping sound

Vibrating noise

Poor stain removal

Foreign objects, such as
keys, coins, or safety pins
may be in the drum.

Heavy wash loads may
produce a thumping sound.
This is usually normal.

Wash load may be out of
balance.

Packaging materials were not
removed.

Wash load may be unevenly
distributed in the drum.

Not all leveling feet are
resting firmly and evenly on
the floor.

Floor not rigid enough.

Proper options not selected.

Previously set stains.

• Stop the washing machine, remove the
clothes and check the drum for foreign
objects. If noise continues after washing
machine is restarted, call for service.

• If sound continues, washing machine is
probably out of balance. Stop and
redistribute the wash load.

• Pause the cycle and redistribute the load
after the door unlocks.

• Remove packing materials

• Pause the cycle and redistribute the load
after the door unlocks.

• See Leveling the Appliance in the
Installation section.

• Make sure that the floor is solid and does
not flex. See the Installation Place
Requirements section.

• Heavier soils and tougher stains may
require extra cleaning power. Select the
Soak feature to boost the cleaning power
of the selected cycle.

• Articles that have previously been
washed may have stains that have been
set. These stains may be difficult to
remove and may require hand washing
or pretreating to aid in stain removal.

EN

36

Symptoms Reason Solution

• Dispenser compartment is overfilled
causing bleach or softener to dispense
immediately. ALWAYS measure bleach to
prevent overfilling.

• Close the dispenser drawer slowly.

• Always use the dispensers to ensure that
laundry products are properly dispensed
at the right time in the cycle.

• Always wash dark colours separately
from light colours and whites to prevent
discoloration.

• Never wash heavily soiled items with
lightly soiled items.

• Check hoses for leaks, cracks and splits.

• Tighten hose connections.

• The washing machine pumps out water
very rapidly. Check for water backing up
out of the drain pipe during drain. If water
is seen coming out of the drain, check for
proper drain hose installation and check
for restrictions in the drain. Contact a
plumber to repair the drain pipe.

• Tie drain hose to supply hose or
standpipe to prevent it from coming out
during drain. For smaller drain pipes,
insert the drain hose into the pipe as far
as the drain hose flange. For larger drain
pipes, insert the drain hose into the pipe

2.5 - 5 cm past the flange.

• Stop the washing machine and check the
load. Make sure the load does not crest
above the top edge of the drum and is
fully submerged in the water.

Staining

Water leaking

Bleach or softener dispensed
too soon.

Bleach or softener was added
directly to the wash load in
the drum.

Clothes were not properly
sorted.

Supply hose connection is
loose at tap or washing
machine.

House drain pipes are
clogged.

Drain hose has come out of
drain or is not inserted far
enough.

A large item such as a pillow
or blanket is above the top of
the drum.

EN

37

Symptoms Reason Solution

Washing machine
will not operate

Control panel has powered
off due to inactivity.

Washing machine is
unplugged.

Water supply is turned off. • Turn both hot and cold taps fully on.

Controls are not set properly.

Door is open.

Circuit breaker/fuse is
tripped/blown.

Control needs to be reset.

Start/Pause was not pressed
after a cycle was set.

Extremely low water
pressure.

Washing machine is too cold.

Washing machine is heating
the water or making vapour.
(some models only)

• This is normal. Press the Power button
to turn the washing machine back on.

• Make sure the power cord is plugged
securely into a working outlet.

• Make sure the cycle was set correctly,
close the door and press the Start/Pause
button.

• Close the door and make sure that
nothing is caught under the door
preventing it from closing completely.

• Check house circuit breakers/fuses.
Replace fuses or reset breaker. The
washing machine should be on a
dedicated circuit. The washing machine
will resume the cycle from where it
stopped once power is restored.

• Press the Power button, then reselect
the desired cycle and press the Start/
Pause button.

• Press the Power button then reselect the
desired cycle and press the Start/Pause
button. The washing machine will shut off
if the Start/Pause button is not pressed
within 60 minutes.

• Check another tap in the house to make
sure that household water pressure is
adequate.

• If the washing machine has been
exposed to temperatures below freezing
for an extended period of time, allow it to
warm up before pressing the Power
button.

• The washing machine drum may stop
operating temporarily during certain
cycles, while water is safely heated to a
set temperature.

EN

38

Symptoms Reason Solution

• Make sure the inlet filters on the fill
valves are not clogged.

• Check that supply hoses are not kinked
or clogged.

• Make sure that both hot and cold water
taps are turned on all the way.

• Check supply hose connections.

• Make sure that the drain hose is no
higher than 1.2 m above the bottom of
the washing machine.

• Always remove items from the washing
machine as soon as the cycle is
completed.

• The washing machine can be fully
loaded, but the drum should not be tightly
packed with items. The door of the
washing machine should close easily.

• Hot water rinse can set wrinkles in
garments. Check the supply hose
connections.

• Follow the guidelines provided by the
detergent manufacturer.

• Run the Tub clean cycle regularly.

• Add more items to allow the washing
machine to balance the loads.

• Always try to wash articles of somewhat
similar weight to allow the washing
machine to evenly distribute the weight of
the load for spinning.

• Manually redistribute the load if articles
have become tangled.

Washing machine
not filling properly

Washing machine
will not drain water

Wrinkling

Incomplete or no
dispensing of
detergent

Musty or mildewy
odor in washing
machine

Cycle time is
longer than usual

Filter clogged.

Supply hoses may be kinked.

Insufficient water supply.

Hot and cold supply hoses
are reversed.

Kinked drain hose. • Ensure that the drain hose is not kinked.

Drain located higher than 1.2
m above the floor.

Washing machine not
unloaded promptly.

Washing machine overloaded.

Hot and cold water supply
hoses are reversed.

Too much detergent used.

Inside of drum was not
cleaned properly.

The load is too small.

Heavy articles are mixed with
lighter items.

The load is out of balance.

EN

39

Symptoms Reason Solution

Your home
appliance and
smartphone is not
connected to the
Wi-Fi network.

The password for the Wi-Fi
that you are trying to connect
to is incorrect.

Mobile data for your
smartphone is turned on.

The wireless network name
(SSID) is set incorrectly.

The router frequency is not

2.4 GHz.

The distance between the
appliance and the router is
too far.

• Find the Wi-Fi network connected to your
smartphone and remove it, then register
your appliance on LG SmartThinQ.

• Turn off the Mobile data of your
smartphone and register the appliance
using the Wi-Fi network.

• The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use special
characters.)

• Only a 2.4 GHz router frequency is
supported. Set the wireless router to 2.4
GHz and connect the appliance to the
wireless router. To check the router
frequency, check with your Internet
service provider or the router
manufacturer.

• If the distance between the appliance
and the router is too far, the signal may
be weak and the connection may not be
configured correctly. Move the location of
the router so that it is closer to the
appliance.

EN

40

Error Messages

Symptoms Reason Solution

The door is not closed properly.

Door lock switch error.

Special Drain Feature.

Water supply taps are not fully
open.

Water line hoses are kinked,
pinched, or crushed.

Water inlet filters are clogged. • Clean the inlet filters.
Water supply pressure to tap or

house is too low or very high.
Water supply connected with

leaklimiting hoses.

Foreign objects, such as coins,
pins, clips, etc., caught between the
wash plate and the inner basket.

Drain hose is kinked, pinched, or
clogged.

Drain discharge is more than 1.2 m
above bottom of washing machine.

• Close the door completely. If the
error code is not released, call for
service.

• Check nothing is caught under the
door, including shipping materials or
lothing.

• Close the door completely. If the
error code is not released, call for
service.

• If the washing machine is paused
during a cycle for a few minutes, the
cycle will be cancelled and any water
remaining in the drum will be
drained.

• Fully open tap.

• Straighten the hose(s).

• Contact a plumber to have the water
lines repaired.

• Do not use leak limiting hoses.

• Turn off the washing machine and
then press the Power button. Press
the Spin button without selecting a
cycle to drain and spin the load.
When the spin is complete, remove
the clothes and then find and
remove any objects caught in the
wash plate.

• Straighten the hose(s).

• Adjust or repair drain. Maximum
drain height is 1.2 m.

EN

41

Symptoms Reason Solution

UE rebalancing operation was not
successful.

The load is too small.

Heavy articles are mixed with
lighter items.

The load is out of balance.

Control error.

Water level is too high due to a
faulty water valve.

The water level sensor is not
working correctly.

A motor error has occurred.

Clutch error.

Tub clean Alarm. • Run the Tub Clean programme.

Sensing malfunction.

Motor’s revolution is too low.

• The automatic attempt to rebalance
the load was not successful. The
cycle has been paused to allow the
load to be manually adjusted.

• Add more items to allow the washing
machine to balance the loads.

• Wash articles of somewhat similar
weight.

• Manually redistribute the load if
articles have become tangled.

• Unplug the washing machine and
wait 60 seconds. Reconnect power
and try again. If the error code is not
released, call for service.

• Close the water taps, unplug the
washing machine, and call for
service.

• Close the water taps, unplug the
washing machine, and call for
service.

• Allow the washing machine to stand
for 30 minutes and then restart the
cycle. If the error code is not
released, call for service.

• Unplug the washing machine and
call for service.

• Manually redistribute the load if
articles have become tangled.

• Unplug the washing machine and
wait 60 seconds. Reconnect power
and try again.

• Call for service.

EN

42

Memo