LG WT7305CW Owner’s Manual

OWNER'S MANUAL

WASHING MACHINE

Read this owner’s manual thoroughly before operating the
appliance and keep it handy for reference at all times. Operating
Instructions are available on the LG website at: http://gscs­manual.lge.com/Total/DFZ/NA/TL/TD/main.html

ENGLISH

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www.lg.com

Copyright © 2020 LG Electronics Inc. All Rights Reserved.

2

TABLE OF CONTENTS

3 IMPORTANT SAFETY

INSTRUCTIONS

3 READ ALL INSTRUCTIONS BEFORE USE
3 WARNING STATEMENTS
6 CAUTION STATEMENTS

7 PRODUCT OVERVIEW

7 Product Features

9 INSTALLATION

9 Before Installing
10 Choosing the Proper Location
11 Unpacking and Removing Shipping Material
11 Connecting the Water Inlet Hoses
12 Connecting the Drain Hose
13 Leveling the Washer
14 Final Installation Check

16 OPERATION

16 Before Use
17 Sorting Laundry
18 Loading the Washer

20 SMART FUNCTIONS

20 LG ThinQ Application
22 Smart Diagnosis

TM

Function

24 MAINTENANCE

24 Regular Cleaning
24 Periodic Maintenance
27 Care in Cold Climates

29 TROUBLESHOOTING

29 Before Calling for Service

37 LIMITED WARRANTY

37 USA
40 CANADA

IMPORTANT SAFETY INSTRUCTIONS

WARNING

3IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Safety Messages

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.

This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages

will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

You may be killed or seriously injured if you do not follow instructions.

CAUTION

You may be injured or cause damage to the product if you do not follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,
and tell you what may happen if the instructions are not followed.

WARNING STATEMENTS

ENGLISH

• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:

Installation

• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and
safety glasses.

• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.

• Before use, the appliance must be properly installed as described in this manual.

• To reduce the risk of severe injury or death, follow all installation instructions.

• Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions
are packed with the appliance for the installer’s reference. If the appliance is moved to a new location,
have it checked and reinstalled by qualified service personnel.

• Moving or installation of the appliance requires two or more people.

• Do not install the appliance in humid spaces.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed
to outdoor weather conditions.

• This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or
aircraft.

• Strongly recommend not using a drain pan when installing this appliance, as standing water in the drain
pan may increase the risk of electric shock, injury, or death.

• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.

4 IMPORTANT SAFETY INSTRUCTIONS

• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children
might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight
chambers.

• The appliance must be installed and electrically grounded by qualified service personnel in accordance
with local codes.

• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.

• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.

• This appliance must be positioned near to an electrical power supply.

• Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.

• The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a
standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.

• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.

• Use new hoses when connecting the appliance to the water supply. Do not reuse old hoses.

Operation

• Read all instructions before using the appliance and save these instructions.

• Use this appliance only for its intended purpose.

• If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in
contact with the product and immediately contact an LG Electronics customer information center for
instructions before resuming use.

• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug
it immediately, and contact an LG Electronics Customer Information Center.

• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used
for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for
such a period, before using the appliance, turn on all hot water faucets and let the water flow from each
for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not
smoke or use an open flame during this time.

• Do not reach into the washer if the tub or drum, agitator, or any interior parts are moving. Before
loading, unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete
stop before reaching inside.

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety.

• Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the
appliance is used near children or pets.

• Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on
product labels.

• Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not
use a cord that shows cracks or abrasion damage along its length or at either end.

• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight
out from the outlet.

• Do not use an extension cord or adapter with this appliance.

• Do not grasp the power cord or touch the appliance controls with wet hands.

• Do not modify or extend the power cord.

• If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent
or a similar qualified person in order to avoid a hazard.

• Do not put oily or greasy clothing, candles or flammable materials on top of the appliance.

• Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags,
etc.), gasoline, chemicals and other flammable vapors and liquids.

• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.

• Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when
using laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.

• Never use harsh chemicals, abrasive cleaners, or solvents to clean the washer. They will damage the
finish.

• Do not wash laundry that has been previously cleaned in, washed in, soaked in, or spotted with gasoline,
dry-cleaning solvents, vegetable or cooking oil, or other flammable or explosive substances, as they give
off vapors that could ignite or explode.

• Do not add gasoline, dry cleaning solvents, or other flammable or explosive substances to the wash
water. These substances give off vapors that could ignite or explode.

• In the event of a gas leak (propane gas, LP gas, etc.), do not operate this or any other appliance. Open a
window or door to ventilate the area immediately.

• Do not tamper with controls.

• Fix the drain hose securely in place to avoid flooding.

• Do not abuse, sit on, or stand on the lid of the appliance.

• Keep hands and foreign objects clear of the lid and latch area when closing the lid.

• Always check the inside of the appliance for foreign objects.

Maintenance

• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by
qualified service personnel unless specifically recommended in this owner’s manual. Use only authorized
factory parts.

• Disconnect this appliance from the power supply before cleaning and attempting any user maintenance.
Turning the controls to the OFF position does not disconnect this appliance from the power supply.

• Remove any dust or foreign matter from the power plug pins.

• Do not disassemble or repair the appliance by yourself.

• Remove the lid before the appliance is removed from service or discarded to avoid the danger of
children or small animals getting trapped inside.

• Make sure the dispenser drawer or lid is closed at all times when not being filled with laundry products.

5IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

Grounding Instructions

• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.

• The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the
risk of electric shock by providing a path of least resistance for electric current. The appliance is
equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must
be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes
and ordinances.

6 IMPORTANT SAFETY INSTRUCTIONS

CAUTION

CAUTION STATEMENTS

• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:

Installation

• Install the product on a firm and level floor.

Operation

• Do not place objects on top of the appliance.

• Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period
of time, such as during vacations.

• ALWAYS follow the fabric care instructions supplied by the garment manufacturer.

• Use fabric softeners or products to eliminate static only as recommended by the manufacturer.

• Do not combine laundry products for use in one load unless specified on the label.

• Do not touch draining water which may be hot.

• If the drain hose and the water inlet hose are frozen in winter, defrost them before using the appliance.

• Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the
appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.

• Clothing or articles that are waterproof or water resistant must be washed in the Waterproof cycle only.
(Examples include water resistant clothing, mattress covers, outdoor clothes, plastic mats.) Using
another cycle may result in personal injury or damage to the washer, clothes, walls, floor, and
surrounding objects due to abnormal vibration.

SAVE THESE INSTRUCTIONS

PRODUCT OVERVIEW

NOTE

7PRODUCT OVERVIEW

Product Features

The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.

• For your safety and for extended product life, use only authorized components. The manufacturer is not
responsible for product malfunction, property damage or bodily injury caused by the use of separately
purchased unauthorized components, parts, or non-LG products.

Front View

Rear View

ENGLISH

a Lid

b Control Panel

c Detergent Dispenser Drawer

d Liquid Bleach Compartment

e Tub

f Leveling Feet

a Water Inlets

b Power Cord

c Drain Hose

8 PRODUCT OVERVIEW

Accessories

Required Accessories

Included Accessories

a Tie Strap

a Hot and Cold Water Hoses

Product Specifications

The appearance and specifications listed in this manual may vary due to constant product improvements.

Model WT7305C*

Electrical Requirements 120 VAC @ 60 Hz

Min. / Max. Water Pressure 20 - 120 psi (138 - 827 kPa)

Dimensions (Width X Depth X Height) 27" X 28 3/8" X 44 1/2" (68.6 cm X 72.1 cm X 113 cm)

Maximum Height with Lid Open 57 1/4” (145.3 cm)

Net Weight 130.0 lb (59 kg)

Max. Spin Speed 950 RPM (±50 rpm)

INSTALLATION

WARNING

ab c

d

ef

9INSTALLATION

Before Installing

• Moving or installation of the appliance requires two or more people. Failure to follow these instructions
may result in injury.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed
to outdoor weather conditions. Failure to follow this warning can cause product or part failure, serious
injury, fire, electric shock, or death.

• Properly ground the washer to conform with all governing codes and ordinances. Failure to follow this
warning can cause serious injury, fire, electric shock, or death.

• To reduce the risk of electric shock, do not install the appliance in humid spaces. Failure to follow this
warning can cause serious injury, fire, electric shock, or death.

• To ensure proper airflow, do not block the large opening on the bottom of the washer with carpeting or
other materials.

• Do not remove the ground prong from the power cord. Do not use an adapter or extension cord. Plug
into a grounded 3-prong outlet. Failure to follow this warning can cause serious injury, fire, electric
shock, or death.

• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during
servicing. Service personnel - Do not contact the following parts while the appliance is energized: pump,
motor, noise filter cover, and heater (on applicable models).

Installation Overview

Please read the following installation instructions first after purchasing this washer or transporting it to
another location.

ENGLISH

a Choosing the Proper Location

b Unpacking and Removing Shipping Material

c Connecting the Water Inlet Hoses

d Connecting the Drain Hose

e Leveling the Washer

10 INSTALLATION

C

A

B

A

D

E

G

F

f Connecting to the Power Supply

g Final Installation Check

Tools Needed

a Pliers

b Flat-Blade Screwdriver

c Level

Choosing the Proper
Location

Check the following requirements for the install
location before installing the washer.

• Allow for sufficient space between the walls and
the washer for installation.

• Make sure that the floor is clean, dry and free of
dust, dirt, water and oil so the leveling feet
cannot slide easily. Leveling feet that can move
or slide on the floor can contribute to excess
vibration and noise.

• If the floor has too much flex, reinforce it to
make it more rigid. If the floor is not solid, it may
cause severe vibration and noise.

Power Outlet

The power outlet must be within 60 inches (1.5 m)
of either side of the washer.

• Position the washer so that the outlet and plug
are easily accessible.

• Do not overload the outlet with more than one
appliance.

• The outlet must be grounded in accordance with
current electrical wiring codes and regulations.

• Use a time-delay fuse or circuit breaker.

• It is the personal responsibility and obligation of
the washer owner to have a proper outlet
installed by a qualified electrician.

• The washer must be installed on firm flooring to
minimize vibration during the spin cycle.
Concrete flooring is best, but a wood floor is
sufficient, provided it is built to FHA standards.

• The floor under the washer must not slope more
than 1 inch (2.5 cm) from front to back or side to
side.

• Installing on carpeting and soft tile surfaces is
not recommended.

• Never install the washer on a platform or weakly
supported structure.

Floor Installation

To ensure sufficient clearance for water inlet
hoses, drain hose and airflow, allow minimum
clearances of at least 1 inch (2.5 cm) at the sides
and 4 inches (10 cm) behind the washer. Be sure
to allow for wall, door, or floor moldings that may
increase the required clearances.

Minimum vertical space from floor to overhead
shelves, cabinets, ceilings, etc., is 58 inches (147

cm).

Dimensions and Clearances

Flooring

• To minimize noise and vibration, install the
washer on a level, solidly constructed floor
capable of supporting the washer without
flexing or bouncing.

A 1” (2.5 cm)

B 27” (68.6 cm)

C 44 1/2” (113 cm)

11INSTALLATION

CAUTION

NOTE

NOTE

Dimensions and Clearances

D 57 1/4” (145.3 cm)

E 26 3/4” (68 cm)

F 3 1/2” (9 cm)

G 32” (81.1 cm)

H 28 3/8” (72.1 cm)

Unpacking and Removing
Shipping Material

Remove all shipping materials from the washer for
proper operation and inspect it for shipping
damage.

• Failure to remove shipping materials can cause
excessive noise and vibration.

Unpacking Shipping Material

samples from the tub until the washer is in
the final location.

ENGLISH

• Once removed, save the foam insert for future
use. If the washer needs to be moved, the foam
insert will help prevent damage during
transportation.

3 Unfasten the power cord.

• Unfasten the power cord from the back of
the washer.

1 Lift the washer off of the foam base.

• After removing the carton and shipping
material, lift the washer off the foam base.

• Make sure the plastic tub support
off with the base and is not stuck to the
bottom of the washer.

• If you must lay the washer down to remove
the carton base
of the washer and lay it carefully on its side.
Do not lay the washer on its front or back.

b, always protect the side

2 Remove the foam tub insert.

• To prevent damage, do not remove the
foam insert c containing the owner’s
manual, parts, and laundry product

a comes

Connecting the Water Inlet
Hoses

To avoid the risk of costly water damage, purchase
and install new inlet hoses when installing the
washer.

WARNING

• Do not overtighten the hoses or cross-thread the
hose fittings. Overtightening or cross-threading
can damage the valves or couplings, resulting in
leaking and property damage.

• Do not reuse old hoses. Use only new hoses
when installing the washer. Old hoses could leak
or burst causing flooding and property damage.
Contact an LG Customer Information Center for
assistance in buying hoses.

• Periodically check the hoses for cracks, leaks,
and wear, and replace the hoses every five years.

12 INSTALLATION

NOTE

• Do not stretch the water hoses intentionally, and
make sure that they are not pinched, crushed or
kinked by other objects.

• Water supply pressure must be between 20 psi
and 120 psi (138 - 827 kPa). If the water supply
pressure is more than 120 psi, a pressure
reducing valve must be installed.

• Your hot water heater should be set to deliver
water at 120 - 135°F (48 - 57°C) to allow the
washer to properly control wash temperatures.

• Do not store or install the washer in a location
subject to freezing temperatures. Damage to the
water inlet hoses and internal mechanisms of
the washer can result. If the washer was
exposed to freezing temperatures prior to
installation, allow it to stand at room
temperature for several hours before use and
check for leaks prior to operation.

• Do not use flood-preventing hoses with auto
shutoff devices. The devices can be tripped
during fill and prevent the washer from filling
properly.

• Connect the blue hose to the cold water
faucet and the red hose to the hot water
faucet.

3 After the hoses are connected, turn on the

water faucets and flush out any foreign
substances such as dirt, sand, or sawdust.

• Let the water drain into a bucket, and check
the water temperature to make sure you’ve
connected the hoses to the correct faucets.

How to Connect the Water Inlet
Hoses

1 Check the fittings and seals.

• Inspect the threaded fitting on each hose
and make sure there is a rubber seal a in
place in both ends of each hose to prevent
leaking.

2 Connect the water supply hoses.

• Connect the water inlet hoses to the hot
and cold water faucets tightly by hand and
then tighten another 2/3 turn with pliers.

4 Attach the inlet hoses to the back of the

washer.

• Attach the hot water inlet hose to the hot
water inlet on the back of the washer.
Attach the cold water inlet hose to the cold
water inlet on the back of the washer.

• Tighten the fittings securely. Turn on both
faucets all the way and check for leaks at
both ends of the hoses.

Connecting the Drain Hose

Connect the drain hose to either a standpipe or
laundry tub.

WARNING

• The drain hose should always be properly
secured. Failure to properly secure the drain

hose can result in flooding and property

NOTE

CAUTION

NOTE

CAUTION

NOTE

damage.

• The drain must be installed in accordance with
any applicable local codes and regulations.

• Make sure that the drain hose is not stretched,
pinched, crushed, or kinked.

• Do not install the drain hose with the end lower
than 29.5 inches (75 cm) or higher than 96
inches (244 cm) above the bottom of the washer
or more than 60 inches (152 cm) away from the
washer.

• Never create an airtight seal between the hose
and the drain with tape or other means. If no air
gap is present, water can be siphoned out of the
tub resulting in poor wash/rinse performance or
clothing damage.

13INSTALLATION

• If the drain is large enough for the flange on the
hose to fit inside, then do not insert the flange
more than 1 - 2 inches into the drain.

29.5 - 96 "

(75 - 244 cm)

29.5 - 96 "

(75 - 244 cm)

Using a Laundry Tub to Drain

1 Hang the end of the drain hose over the side

of the laundry tub.

ENGLISH

Using a Standpipe to Drain

1 Insert the end of the drain hose into the

standpipe.

2 Use the provided tie strap a to secure the

drain hose in place.

3 If the water valves and drain are built into the

wall, fasten the drain hose to one of the water
hoses with the provided tie strap
side on inside).

• Do not insert the end of the drain hose into the
standpipe more than 8 inches (20 cm). Doing so
can cause siphoning, odors, or improper
draining.

b (ribbed

2 Use the provided tie strap to secure the drain

hose in place.

Leveling the Washer

The tub of the washer spins at very high speeds. To
minimize vibration, noise, and unwanted
movement, the floor must be a solid, level surface.

• Using the washer without leveling it may cause
excess vibration and noise, leading to a washer
malfunction.

• Adjust the leveling feet only as far as necessary
to level the washer. Extending the leveling feet
more than necessary can cause the washer to
vibrate.

• Before installing the washer, make sure that the
floor is clean, dry and free of dust, dirt, water
and oil so the washer feet cannot slide easily.
Feet that move or slide on the floor can
contribute to excessive vibration and noise.

14 INSTALLATION

NOTE

How to Level the Washer

1 Position the washer in its final location.

• Take special care not to pinch, strain, or
crush the water and drain hoses. If you have
a carpenter’s level
check that the washer is level. The slope
beneath the washer should not exceed 1
inch, and all 4 leveling feet must rest firmly
on the floor.

a, you can use it to

the top of the lid. Using these surfaces will result
in the washer being unlevel.

3 Adjust the leveling feet.

• Turn all 4 leveling feet in one direction to
raise the washer or the other direction to
lower it.

″

2 Open the lid and look from above to see if the

tub is centered.

• If the tub is not centered, readjust the front
feet. If you have a level, check the washer
with the level.

• To check if the washer is level from side to side,
place a level on the back edge of the lid.

• To check if the washer is level from front to back,
place a level on the edge where the cabinet side
meets the top cover. Do not place the level on

4 Recheck the washer’s levelness.

• Push or rock the top edges of the washer
gently to make sure the washer does not
rock. If the washer rocks,readjust the
leveling feet.

• If the lid does not stay open properly,
extend the front leveling legs until the
washer is level from front to back.

Final Installation Check

Connecting to the Power Supply

Plug the washer into a 120 VAC, 60 Hz grounded 3­prong outlet.

WARNING

• Do not use a worn or damaged power cord or
power plug. Replace or repair it immediately.
Failure to do so may result in death, fire, electric
shock, or malfunction.

• Do not modify the power cord and plug provided
with the appliance. Do not damage it when
installing or moving the appliance. Doing so may
result in death, fire, electric shock, or
malfunction.

• Make sure that the appliance is grounded.

15INSTALLATION

• Connect this appliance to a grounded outlet
conforming to the rating prior to use. Failure to
do so may result in fire, electric shock, or
malfunction.

• Do not damage or cut off the ground prong of
the power cord. Doing so may cause death, fire,
electric shock, or product malfunction.

• Improper connection of the equipment­grounding conductor can result in risk of electric
shock. Check with a qualified electrician or
service technician if you are in doubt as to
whether the appliance is properly grounded. If it
does not fit the outlet, have a proper outlet
installed by a qualified electrician.

• The appliance and outlet must be positioned so
that the plug is easily accessible.

• Do not use adapter or extension cords. Doing so
may result in serious injury, fire, electric shock,
or death.

• For best performance, plug the appliance into its
own individual outlet. This helps prevent
overloading house wiring circuits which could
cause a fire hazard from overheated wires.

• If necessary, use a new, UL-listed 3-prong
(grounding) plug rated at no less than the
branch circuit. Do not use an extension cord
longer than 3 feet. Failure to follow these
warnings may result in serious injury, fire,
electric shock, or death.

Testing the Washer

Check if the washer is properly installed and run a
test cycle.

4 Press the Start/Pause button.

• The test will run for about 3 minutes.

• The test automatically checks the water
inlet hoses and the drain hose.

5 Check the display for results.

6 At the end of the test cycle, ENd or O will

display. The washer will shut off automatically
after a short delay.

Installation Check Error Codes

Refer to the chart below before calling for service.

Error Code Solution

IE

OE

• Fully open the water faucet.

• Straighten out any kinks in the
inlet hoses and make sure the
hoses are not pinched against
the wall or under the washer.

• Straighten out any kinks in the
drain hose and make sure the
hose is not pinched against the
wall or under the washer.

• Remove and flush out the drain
hose to remove clogs.

• Adjust or repair the drain.
Maximum drain height is 96
inches.

ENGLISH

1 Make sure that the tub is empty. Do not load

anything in the tub for this test.

2 Press the Power button.

3 Press and hold the Spin and Soil buttons

simultaneously until an
the display.

• 1N is displayed first, and s, sO, or sE is
displayed.

•

1N s : Initial test

• 1N sO : Previous test result was good.

•

1N sE : Previous test ended with an error.

• The indication is different for each model.

1N s code appears in

16 OPERATION

WARNING

NOTE

OPERATION

Before Use

• To reduce the risk of fire, electric shock, or injury
to persons, read the SAFETY INSTRUCTIONS
before operating this appliance.

Operation Overview

1 Sort laundry and load the washer.

• Sort laundry by fabric type, soil level, color
and load size, as needed. Open the lid and
load items into the washer.

• If using single-use detergent packs, place
pack into the tub before loading the
laundry.

2 Add cleaning products.

• Add the proper amount of HE (High­Efficiency) detergent to the detergent
dispenser.

• If desired, add bleach or fabric softener to
the appropriate dispensers.

• Do not place liquid or powdered detergent
packs in the dispenser.

3 Turn on the washer.

• Press the Power button to turn on the
washer.

• The lights above the cycle buttons will
illuminate and a chime will sound.

4 Select a cycle.

• Turn the cycle selector knob or press the
cycle buttons repeatedly until the desired
cycle is selected.

• The preset wash temperature, spin speed,
soil level and option settings for the
selected cycle are shown.

•The Normal cycle must be selected in order
to change its default settings.

• Pressing the Start/Pause button without
selecting a cycle immediately starts the
Normal cycle with the default settings.

5 Adjust settings.

• Default settings for the selected cycle can
be changed, if desired, using the cycle
modifier and option buttons.

• Not all modifiers and options are available
on all cycles. A different chime sounds and
the LED does not light up if the selection is
not allowed.

6 Begin cycle.

•Press the Start/Pause button to begin the
cycle. The lid locks, and the washer agitates
briefly without water to measure the weight
of the load.

•If the Start/Pause button is not pressed
within a certain time, the washer shuts off
and all settings are lost.

• You must press and hold the Power button
when turning off the appliance. This helps
prevent accidentally turning it off during a cycle.

7 If necessary, add additional items to the tub

while the Add Garment light is on.

• This light turns on at the beginning of the
wash cycle to indicate when it is safe to add
items to the tub.

•Press the Start/Pause button to pause the
cycle and add items to the tub. Press the
Start/Pause button to resume the cycle.

• Adding items after the Add Garment light
turns off may result in poor wash
performance.

8 End of cycle.

• When the cycle is finished, a melody
sounds. Immediately remove the clothing
from the washer to reduce wrinkling.

• If the washer includes lint filters, remember
to check lint filters after every 2 to 3 loads.

17OPERATION

CAUTION

Sorting Laundry

• The washer can be fully loaded, but the tub
should not be tightly packed with items. The lid
of the washer should close easily.

•Use the Bedding cycle for buoyant or
nonabsorbent items such as pillows or
comforters. Failure to follow this caution can
result in leakage.

• Clothing or articles that are waterproof or water
resistant must be washed in the Waterproof
cycle only. (Examples include water resistant
clothing, mattress covers, outdoor clothes, and
plastic mats.) Using another cycle may result in
personal injury or damage to the washer,
clothes, walls, floor, and surrounding objects
due to abnormal vibration.

Grouping Similar Items

For the best washing results, and to reduce the
possibility of damage to clothing, sort clothing into
loads made up of similar items.

Mixing different fabric types and/or soil levels can
result in poor wash performance, color transfer,
discoloration, fabric damage or linting. Fabrics
should be sorted into groups as described below.

Colors

Sort articles by color. Wash dark clothes separately
from light colors or whites. Mixing dark clothes
with light clothes can result in dye transfer or
discoloration of the lighter clothes.

example, lint collector - knit sweater; lint producer

- terry cloth towels.)

How to Sort Laundry

By Colors By Soil By Fabric By Lint

White Heavy Delicates Lint

Producer

Lights Normal Easy Care Lint

Collector

Darks Light Sturdy

Fabric Care Labels

Many articles of clothing include a fabric care label.
Using the chart below, adjust the cycle and option
selections to care for your clothing according to
the manufacturer’s recommendations.

Category Label Directions

Hand wash

Machine wash, Normal
cycle

Perm Press/Wrinkle
Resistant setting (which
has a cool down or cold
spray before the slower

Washing

spin)

Gentle/Delicate setting
(slow agitation and/or
reduced wash time)

ENGLISH

Soil Level

Wash heavily soiled clothing together. Washing
lightly soiled clothing in the same load with heavily
soiled clothing could result in poor wash
performance for the lightly soiled clothing.

Fabric Type

Delicate articles should not be mixed with heavy or
sturdy fabric types. Washing heavy fabrics with
delicates can result in poor wash performance for
the heavy fabrics and possible damage to the
delicates.

Lint Type

Some fabrics attract and bind lint to them while
others give off lint in the laundry process. Avoid
mixing these lint collectors and lint producers in
the same load. Mixing these fabrics will result in
pilling and linting on the lint collectors. (For

Water

Temperature

Bleach

Symbols

Do not wash

Do not wring

Hot

Warm

Cold/Cool

Any bleach (when
needed)

Only non-chlorine
bleach (when needed)

Do not bleach

18 OPERATION

Loading the Washer

General Tips

• Check and empty pockets. Paper clips, coins,
matches, etc. can damage clothing and the
washer.

• Close zippers and hooks, and tie drawstrings to
prevent snagging or tangling of clothes.

• Pretreat heavily stained areas for best results.

• Brush off heavy soil, dust, and hair from items
before washing. Excess dirt or sand can abrade
other fabrics and lead to poor wash
performance.

• Combine large and small items in the tub. Load
large items first. Large items should not be more
than half of total load.

• For best results, load dry items only. If washing
very wet items, wring out excess water before
loading, or run a Spin Only cycle to extract
excess water before adding detergent and
starting the desired cycle.

• The washer can be fully loaded, but the tub
should not be tightly packed with items. The lid
of the washer must close easily.

Bulky Items

• Do not wash entire pillows or cushions. Remove
pillow or cushion inserts and wash the covers
only.

•Use the Bedding cycle for large or bulky items
such as poly-filled jackets, comforters, pillows,
etc. These items may not be as absorbent as
other laundry items and should be sorted into a
separate wash load for best performance.

• Bulky items should be placed as far down in the
tub as possible for best performance. Always
place buoyant items at the bottom of the tub.
The washer will automatically detect the load
size. Because of the high efficiency wash system,
the water level may not completely cover the
load.

Small Items

• Do not wash a single small item. Add enough
similar items to the load to prevent an out-of­balance load.

• Wash small, light items in a mesh bag. Small
items can get caught in the impeller at the
bottom of the tub, and brassiere hooks can
damage other items or the tub.

• The washer will not fill or operate with the lid
open.

• Do not overload the tub. Clothes should fit
loosely in the tub under the maximum fill line
Loading clothes over the fill line may result in
damage to clothing and the washer.

- Do not press down on items while stacking

them in the tub.

- Load clothes loosely, and do not overfill the

tub. Clothes need room to circulate in order to
get clean.

General Tips for Models with an
Impeller

If the appliance uses a low profile rotating hub in
the drum, follow these instructions when loading
the washer.

• For best performance, load clothes as shown.

a.

• Wash thick, bulky items individually. Heavy
blankets, comforters, bedspreads, or pet beds
can get tangled or cause an unbalanced load if
combined with other items.

19OPERATION

3

General Tips for Models with an
Agitator

If the appliance uses a tall, vertical spindle in the
drum, follow these instructions when loading the
washer.

• For best performance, load clothes as shown.

• To reduce tangling, load items loosely in even
piles surrounding the agitator.

Additional Operation Information

The complete owner’s manual can be found on the
LG website at: http://gscs-manual.lge.com/
Total/DFZ/NA/TL/TD/main.html or by scanning
the QR code.

ing Laundry

•Sort

• Adding Cleaning Products

• Control Panel

•Wash Cycles

• Cycle Modifier Buttons

• Special Care Features

• Options and Extra Functions

ENGLISH

• Do not load a single bulky item unless it fills the
drum. Load several small bulky items around the
agitator to balance the load.

• Do not load bulky items such as pet beds that
are too large or stiff to move easily around the
agitator. Impeding the motion of the drum or
agitator could cause damage to the items or the
washer.

20 SMART FUNCTIONS

NOTE

NOTE

SMART FUNCTIONS

LG ThinQ Application

The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.

LG ThinQ Application Features

• Remote Start

- Control the appliance remotely from the LG

ThinQ application.

• Downloaded

- Download new and specialized cycles that are

not included in the standard cycles on the
appliance.

• Tub Clean Coach

- This function shows how many cycles remain

before running the Tub Clean cycle.

• Energy Monitoring

- This feature keeps track of how the washer’s

power consumption is affected by selected
washing cycles and options.

• Smart Diagnosis

- This function provides useful information for

diagnosing and solving issues with the
appliance based on the pattern of use.

• Settings

- Allows you to set various options on the

appliance and in the application.

• Push Alerts

- When the cycle is complete or the appliance

has problems, you will receive a push
message.

• If you change your wireless router, Internet
service provider, or password, delete the
connected appliance from the LG ThinQ
application and connect it again.

• This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.

TM

Before Using LG ThinQ Application

1 Use a smartphone to check the strength of

the wireless router (Wi-Fi network) near the
appliance.

• If the appliance is too far from the router,
the signal becomes weak. It may take a long
time to register or fail to install the
application.

2 Turn off the Mobile data or Cellular Data on

your smartphone.

3 Connect your smartphone to the wireless

router.

• To verify the Wi-Fi connection, check that the f

icon on the control panel is lit.

• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.

• LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions,
or errors caused by network connection.

• The surrounding wireless environment can
make the wireless network service run slowly.

• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.

• The network connection may not work properly
depending on the Internet service provider.

• The Wi-Fi may not connect or the connection
may be interrupted because of the home
network environment.

• If the appliance cannot be connected due to
problems with the wireless signal transmission,

21SMART FUNCTIONS

NOTE

NOTE

unplug the appliance and wait about a minute
before trying again.

• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.

• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)

• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.

• If the security protocol of the router is set to
WEP, network setup may fail. Change the
security protocol (WPA2 is recommended), and
connect the product again.

Installing the LG ThinQ Application

Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.

Using the Appliance Remotely

turned off remotely from the application or this
function is disabled.

• If the door has been opened, you cannot start a
cycle remotely.

Disabling Remote Start Manually

When the function is activated, press and hold the

Remote Start button for 3 seconds.

Download Cycle

You can download new and specialized cycles that
are not included in the standard cycles on the
appliance.

Appliances that have been successfully connected
can download a variety of specialty cycles specific
to the appliance.

Once cycle download is completed in the
appliance, the product keeps the downloaded
cycle until a new cycle is downloaded.

• Only one downloaded cycle can be stored on the
appliance at a time.

ENGLISH

Remote Start

Use a smartphone to control your appliance
remotely. You can also monitor your cycle
operation so you know how much time is left in the
cycle.

Using Remote Start

1 Put the laundry in the drum and add

detergent to the detergent dispenser drawer.

• If desired, add bleach or fabric softener to
the appropriate areas of the dispenser.

2 Press the Power button.

3 Press and hold the Remote Start button for 3

seconds to enable the remote control
function.

4 Start a cycle from the LG ThinQ application on

your smartphone.

• Once this function is enabled, you can only start
a cycle from the LG ThinQ smartphone
application. If the cycle is not started, the
appliance will wait to start the cycle until it is

Wireless LAN Module Specifications

Frequency
Range

Output Power
(Max)

2412 - 2462 MHz

< 30 dBm

FCC Notice

The following notice covers the transmitter
module contained in this product.

This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to
try to correct the interference by one or more of
the following measures:

22 SMART FUNCTIONS

NOTE

NOTE

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment
and the receiver.

• Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.

• Consult the dealer or an experienced radio/TV
technician for help.

This device complies with part 15 of the FCC Rules.
Operation is subject to the following two
conditions:

(1) This device may not cause harmful interference
and

(2) This device must accept any interference
received, including interference that may cause
undesired operation of the device.

Any changes or modifications in construction of
this device which are not expressly approved by
the party responsible for compliance could void
the user’s authority to operate the equipment.

FCC RF Radiation Exposure
Statement

This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This transmitter must not be co­located or operating in conjunction with any other
antenna or transmitter.

This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body. Users must
follow the specific operating instructions for
satisfying RF exposure compliance.

Industry Canada Statement

This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science
and Economic Development Canada’s licence­exempt RSS(s). Operation is subject to the
following two conditions:

(1) This device may not cause interference.
(2) This device must accept any interference,

including interference that may cause undesired
operation of the device.

This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body.

• THE MANUFACTURER IS NOT RESPONSIBLE FOR
ANY RADIO OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD
VOID THE USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.

Open Source Software Notice
Information

To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained
in this product, please visit http://
opensource.lge.com. In addition to the source
code, all referred license terms, warranty
disclaimers and copyright notices are available for
download.

LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email
request to [e-mail]. This offer is valid
for a period of three years after our last shipment
of this product. This offer is valid to anyone in
receipt of this information.

Smart DiagnosisTM Function

This feature is only available on models with the c

d logo.

or
Use this feature to help you diagnose and solve

problems with your appliance.

• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.

• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.

IC Radiation Exposure Statement

This equipment complies with IC radiation
exposure limits set forth for an uncontrolled
environment.

Using LG ThinQ to Diagnose Issues

If you experience a problem with your Wi-Fi
equipped appliance, it can transmit

troubleshooting data to a smartphone using the

NOTE

LG ThinQ application.

• Launch the LG ThinQ application and select the

Smart Diagnosis

the instructions provided in the LG ThinQ
application.

TM

feature in the menu. Follow

Using Audible Diagnosis to
Diagnose Issues

Follow the instructions below to use the audible
diagnosis method.

• Launch the LG ThinQ application and select the

Smart Diagnosis

the instructions for audible diagnosis provided
in the LG ThinQ application.

TM

feature in the menu. Follow

1 Press the Power button to turn on the

appliance.

• Do not press any other buttons.

23SMART FUNCTIONS

ENGLISH

2 Hold the mouthpiece of your phone in front of

the c or d logo.

3 Press and hold the Temp. button for 3

seconds or longer while continuing to hold
your phone near the logo.

4 Keep the phone in place until the tone

transmission has finished. The display will
count down the time. Once the countdown is
over and the tones have stopped, the
diagnosis will be displayed in the application.

• For best results, do not move the phone while
the tones are being transmitted.

24 MAINTENANCE

WARNING

NOTE

NOTE

MAINTENANCE

• To reduce the risk of fire, electric shock, or injury to persons, read this entire owner’s manual, including
the SAFETY INSTRUCTIONS, before operating this appliance.

• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning
can cause serious injury, fire, electric shock, or death.

• Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or
detergents with strong chemical components when cleaning the appliance. Doing so may cause
discoloration or damage to the appliance, or may cause a fire.

• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during
servicing. Service personnel - Do not contact the following parts while the appliance is energized: pump,
motor, noise filter cover, and heater (on applicable models).

Regular Cleaning

Care after Wash

After the cycle is finished, wipe the lid and the
inside of the lid seal to remove any moisture.

• Wipe the body of the washer with a dry cloth to
remove any moisture.

• Leave the lid open to dry the tub interior.

• Make sure children and pets do not climb into
the tub. Engage the Control Lock feature if
needed to prevent children from accidentally
starting a wash cycle.

Cleaning the Exterior

Proper care of your washer can extend its life.

Lid:

• Wash with a damp cloth on the outside and
inside and then dry with a soft cloth.

Exterior:

• Immediately wipe off any spills.

• Wipe with a damp cloth.

• Do not touch the surface or the display with
sharp objects.

Periodic Maintenance

• Use a towel or soft cloth to wipe around the
washer lid opening and lid glass.

• Always remove items from the washer as soon
as the cycle is complete. Leaving damp items in
the washer can cause wrinkling, color transfer,
and odor.

•Run the Tub Clean cycle once a month, or more
often if needed, to remove detergent buildup
and other residue.

Cleaning the Tub

Over time, residue may build up in the tub, leading
to mildew or a musty odor. Run the Tub Clean
cycle monthly to remove residue and prevent
odor.

• Make sure to run the Tub Clean cycle only when
the tub is empty. Never load laundry while using
this cycle. The laundry may be damaged or
contaminated with cleaning products.

• Run the cycle more often under heavy use
conditions or if odor is already present.

• If mildew or musty smell already exists, run this
cycle once a week for three consecutive weeks.

1 Remove any clothing from the tub.

2 Adding cleaning agents.

Cleaner Instructions

Tub cleaner Follow manufacturer’s

Lime scale
remover

Liquid chlorine
bleach

recommendations.

Add to main wash liquid
detergent dispenser.

25MAINTENANCE

WARNING

NOTE

Cleaner Instructions

Powdered cleaner Follow manufacturer’s

recommendations.

Cleaning tablets Place directly into the washer

tub.

• For other tub cleaning products, follow the
cleaner manufacturer’s instructions and
recommendations.

• Do not exceed the maximum fill line when
adding bleach or powdered cleaners.
Powdered cleaners may remain in the tub
after cleaning.

3 Close the lid and press the Power button to

turn on the washer.

4 Turn the knob or press the cycle buttons to

select the Tub Clean cycle then press the
Start/Pause button to begin the cycle.

5 After the cycle ends, open the lid and allow

the tub interior to dry completely.

• Mineral scale and other spots may be removed
from the stainless steel tub using a soft cloth
soaked in stainless steel cleaner.

• Do not use steel wool or abrasive cleaners.

Leaving the Lid Open

After you finish using the washer, leave the lid
open overnight to allow air to circulate and dry the
tub. This helps prevent odors.

Cleaning the Dispenser Drawer

Detergent and fabric softener may build up in the
dispenser drawer. Remove the drawer and inserts
and check for buildup once or twice a month.

WARNING

• Do not spray water inside the washer. Doing so
may cause fire or electric shock.

1 Turn off the washer, and unplug the power

cord.

ENGLISH

• Make sure children and pets do not climb into
the tub. Engage the Control Lock feature if
needed to prevent children from accidentally
starting a wash cycle.

• If you use a descaler or tub cleaner during the
Tub Clean cycle, use the Rinse+Spin option to
rinse the washer tub before running your next
wash cycle.

Removing Mineral Buildup

In areas with hard water, mineral scale can form
on internal components of the washer. Periodically
clean the mineral buildup on the internal
components to extend the lifespan of the washer.
Use of a water softener is recommended in areas
with hard water.

• Use a descaler to remove visible mineral buildup
on the washer tub.

• After descaling, always run the Tub Clean cycle
before washing clothing.

2 Remove the drawer by pulling it straight out

until it stops. Lift the front of the drawer
upwards and pull it completely out.

3 Remove the inserts from the two

compartments.

26 MAINTENANCE

CAUTION

4 Clean the inserts and drawer with warm

water.

• Use a soft cloth or brush to clean and
remove any residue.

• Do not use soap when cleaning the drawer
and inserts.

5 Wipe off any moisture with a dry towel or

cloth after cleaning.

6 To clean the drawer opening, use a small,

non-metal brush to clean the recess. Remove
all residue from the upper and lower parts of
the recess.

7 Return the inserts to the proper

compartments and replace the drawer.

• Set the drawer into the opening at an angle,
then lower it and slide it into place.

Cleaning the Bleach Dispenser

Bleach may build up on the bleach dispenser
cover. Check for buildup and clean the cover once

or twice a month.

Cleaning the Water Inlet Filters

If the washer does not fill properly, an error
message will appear on the display. The inlet valve
filter screens could be clogged by hard water scale,
sediment in the water supply, or other debris.

WARNING

• The inlet screens protect the delicate parts of the
inlet valve from being damaged by particles that
could enter the valves with the water supply.
Operating the washer with these filters removed
could cause a valve to open continuously,
resulting in flooding and/or property damage.

• Do not use the washer without the inlet filters.
Doing so it will cause leaks and malfunction.

• If you use the washer in an area with hard water,
the inlet filter may clog due to lime buildup and
require more frequent cleaning.

1 Turn off the washer, and unplug the power

cord.

2 Turn off hot and cold water faucets.

Automatic Bleach Dispenser

Remove the cover from the bleach dispenser.
Clean the cover and the opening with warm water.

Immediate Bleach Dispenser

The cover cannot be separated from the dispenser.
Clean the cover using a brush and warm water.

3 Unscrew the hot and cold water hoses from

the back of the washer.

4 Remove the filters from the water valves

carefully.

• Use pliers to pull out the filters from the
water valves.

5 Remove foreign objects and soak the filters in

white vinegar or a lime scale remover.

• If using a lime scale remover, follow the
manufacturer’s instructions. Be careful not
to damage the filters while cleaning them.

6 Rinse filters thoroughly and press them back

into place.

27MAINTENANCE

NOTE

NOTE

7 Flush then reattach the water hoses.

• Before reattaching the water inlet hoses,
flush them by running several gallons of
water through them into a bucket or drain,
preferably with the faucets wide open for
maximum flow.

•An IE error message may blink on the display
when the water pressure is low or an inlet filter
is clogged with dirt. Clean the inlet filter.

Care in Cold Climates

Storing the Washer

If the washer will not be used for an extended
period of time and is in an area that could be
exposed to freezing temperatures,follow these
steps to protect the washer from damage.

• Make sure the tub is empty before following
these steps.

1 Turn off the washer, and unplug the power

cord.

2 Turn off the water faucets.

6 Turn on the washer and select the Spin cycle.

7 Press the Start/Pause button to start the

drain pump for 1 minute.

• This will expel some of the antifreeze,
leaving enough to protect the washer from
damage.

8 Turn off the washer and unplug the power

cord.

9 Dry the tub interior with a soft cloth, and close

the lid.

10 Store the washer in an upright position.

11 Remove the inserts from the dispenser. Drain

any water in the compartments and let them
dry.

12 To remove the antifreeze from the washer

after storage, run a Speed Wash cycle using
detergent.

• Do not add laundry to this cycle.

When the Water Inlet Hoses are
Frozen

ENGLISH

3 Disconnect hoses from water supply and

drain water from hoses.

4 Plug the power cord into a properly grounded

electrical outlet.

5 Add 1 gallon of nontoxic recreational vehicle

(RV) antifreeze to the empty tub and close the
lid.

• Never use automotive antifreeze.

1 Turn off the washer, and unplug the power

cord.

2 Turn off the faucets connected to the water

inlet hoses.

3 Pour hot water on the frozen faucets to thaw

the water inlet hoses and remove the water
inlet hoses.

4 Immerse the water inlet hoses in hot water to

thaw them.

5 Reconnect the water inlet hoses to the water

inlets of the washer and to the faucets.

•See Connecting the Water Inlet Hoses for
details.

6 Turn on the faucets.

28 MAINTENANCE

7 Press the Power button to turn on the

washer.

8 Press and hold the Spin button for 3 seconds

to operate Spin Only cycle for draining and
spinning.

9 Press the Start/Pause button and check that

the water fills properly.

When the Drain Hose is Frozen

1 Pour hot water in the washer tub and close

the lid.

2 Wait for 1 - 2 hours.

3 Press the Power button to turn on the

washer.

4 Press and hold the Spin button for 3 seconds

to operate Spin Only cycle for draining and
spinning.

5 Press the Start/Pause button to make sure

the water drains.

TROUBLESHOOTING

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29TROUBLESHOOTING

The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If the washer does not function properly or does not function at all, check the following before
you call for service.

Before Calling for Service

Error Messages

Problem Possible Cause & Solution

The load is too small.

UNBALANCE ERROR

INLET ERROR

WATER OUTLET
ERROR

CONTROL LOCK
FUNCTION

• Add additional items to allow the washer to balance the load.

Heavy articles are mixed with lighter items.

• Always try to wash articles of somewhat similar weight to allow the washer to evenly
distribute the weight of the load for spinning.

The load is out of balance.

• Manually redistribute the load if articles have become tangled, preventing the automatic
rebalancing from working properly.

Water supply faucets are not fully open.

• Make sure that the water faucets are fully open.

Water inlet hoses are kinked, pinched, or crushed.

• Make sure that the hoses are not kinked, pinched or crushed behind or under the washer.
Be careful when moving the washer during cleaning or maintenance.

Water inlet filters are clogged.

• Clean the inlet filters. See MAINTENANCE.

Water supply pressure to faucet or house is too low.

• Check another faucet in the house to make sure that household water pressure is
adequate and flow is not restricte

• Disconnect the water inlet hoses from the washer and run a few gallons of water through
the hoses to flush out any dirt.

• If flow is too low, contact a plumber to have the water supply lines repaired.

Water supply connected with leak-limiting hoses.

• The use of hoses designed to limit leaks is not recommended. Leak-limiting hoses can trip
falsely and prevent the washer from filling.

Drain hose is kinked, pinched, or clogged.

• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under
the washer.

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the
washer.

• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).

The control lock function is on to prevent anyone from changing cycles or operating
the washer.

• Turn off the control lock function in the control panel. See Control Lock under Options
and Extra Functions.

d.

ENGLISH

30 TROUBLESHOOTING

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Problem Possible Cause & Solution

DRAIN FEATURE

LID ERROR

LID LOCK ERROR

FOREIGN OBJECT
ERROR

TUB CLEAN ALARM

UNBALANCE
DETECTION

TEMPERATURE
SENSOR ERROR

OVERFLOW ERROR

PRESSURE SENSOR
ERROR

MOTOR LOCKED
ERROR

CLUTCH ERROR

Special drain feature

• If the washer is paused during a cycle for more than 4 minutes, the cycle will be canceled
and any water remaining in the tub will be drained.

• This is not an error code. It indicates that the drain function is operating.

Lid is not closed properly.

• Close the lid properly.

• If the lid is closed and this error message is still displayed, call for service.

Lid is not locked properly.

• Make sure that the lid is closed properly and press the Start/Pause button. You can hear
the locking sound to lock the lid in the beginning of the cycle. The washer will not operate
unless the lid is locked.

• Make sure that nothing is caught under the lid, including shipping material or clothing.

• Make sure that the latch mechanism is fully retracted.Make sure that the latch mechanism
is fully retracted.

• If the lid is closed and this error message is still displayed, call for service.

Foreign objects such as coins, pins, clips, etc., are caught between the pulsator and the
inner tub.

• Turn the washer off then on again. Press the Spin button without selecting a cycle to drain
and spin the load.

• When the Spin cycle is completed, empty the tub and find and remove any objects caught
in the pulsator.

• Always check pockets, etc., before washing to prevent error codes or damage to the
washer or clothing.

It is time to run the Tub Clean cycle.

• This is not an error code. It indicates that the Tub Clean cycle is running or needs to be run
to clean the washer tub.

The washer has detected an out of balance load.

• This display is for your information only, and no action is required. If the washer detects a
load that is too far out of balance to spin, it will display this code while it is attempting to
rebalance the load. The washer will add water and try to redistribute the load
automatically.

• As a result, the cycle will take longer than initially estimated.

Control error

• Unplug the washer and wait 60 minutes. Reconnect power and try again.

• If the error code is still displayed, call for service.

Water level is too high due to a faulty water valve.

• Close the water faucets, unplug the washer, and call for service.

The water level sensor is not working correctly.

• Close the water faucets, unplug the washer, and call for service.

A motor error has occurred.

• Allow the washer to stand for 30 minutes and then restart the cycle.

• If the error code is still displayed, call for service.

Clutch error

• Mechanical failure

• Unplug the washer and call for service.