LG WT7300CW/00, WT7300CV/00 Owner’s Manual

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TABLE OF CONTENTS

3 SAFETY INSTRUCTIONS

3 IMPORTANT SAFETY INSTRUCTIONS

7 PRODUCT OVERVIEW

7 Parts 7 Accessories

8 INSTALLATION

8 Tools Needed 8 Product Specifications 9 Choosing the Proper Location 10 Unpacking and Removing Shipping Material 11 Connecting the Water Lines 12 Connecting the Drain Hose 13 Leveling the Washer 14 Connecting to the Power Supply 14 Testing the Washer

15 OPERATION

15 Using the Washer 16 Loading the Washer

17 SMART FUNCTIONS

17 LG SmartThinQ Application 20 Smart Diagnosis™ Function

21 MAINTENANCE

21 Regular Cleaning 23 Cleaning the Water Inlet Filters 24 Care in Cold Climates

25 TROUBLESHOOTING

25 Before Calling for Service

33 LIMITED WARRANTY

33 FOR USA 36 FOR CANADA 40 Warranty Exceptions (U.S. and Canada)

This manual contains an abbreviated Operation section. For the complete Operation section, scan the QR code below or visit: https://us.smartthinq. com/images/pdfmanual/CW_TL_TD_PRO2_ MFL68267044_EN.pdf

SAFETY INSTRUCTIONS

3SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

If you do not follow instructions, it could result in death or serious injury.

CAUTION

If you do not follow instructions, it could result in minor or moderate injury or damage to the product.

All safety messages tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what may happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING

To reduce the risk of explosion, re, death, electric shock, scalding or injury to persons when using this product, follow basic precautions, including the

following:

ENGLISH

INSTALLATION

• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and safety glasses.

• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.

• Before use, the appliance must be properly installed as described in this manual.

• To reduce the risk of severe injury or death, follow all installation instructions.

• Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions are packed with the appliance for the installer’s reference. If the appliance is moved to a new location, have

it checked and reinstalled by qualied service personnel.

• Moving or installation of the appliance requires two or more people.

• Do not install the appliance in humid spaces.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions.

• This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or aircraft.

4 SAFETY INSTRUCTIONS

• Keep packing materials out of the reach of children. Packaging material can be dangerous for children. There is a risk of suffocation.

• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight chambers.

• The appliance must be installed and electrically grounded by qualied service personnel in accordance with local codes.

• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.

• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.

• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.

• This appliance must be positioned near to an electrical power supply.

• Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.

• The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.

• Use new hoses when connecting the appliance to the water supply. Do not reuse old hoses.

OPERATION

• Read all instructions before using the appliance and save these instructions.

• Use this appliance only for its intended purpose.

• If the product has been submerged, contact an LG Electronics customer information center for instructions before resuming use.

• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug it immediately, and contact an LG Electronics customer information center.

• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for

such a period, before using the appliance turn on all hot water faucets and let the water ow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is ammable, do not smoke or use an open ame during this time.

• Do not reach into the washer if the tub or drum, agitator, or any interior parts are moving. Before loading, unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete stop before reaching inside.

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.

• Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the appliance is used near children or pets.

• Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on product labels.

• Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not use a cord that shows cracks or abrasion damage along its length or at either end.

• Never unplug the appliance by pulling on the power cord. Always grip the plug rmly and pull straight out from the outlet.

• Do not use an extension cord or adapter with this appliance.

• Do not grasp the power cord or touch the appliance controls with wet hands.

• Do not modify or extend the power cord.

• If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent or

a similar qualied person in order to avoid a hazard.

• Do not put oily or greasy clothing, candles or ammable materials on top of the appliance.

• Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags, etc.),

gasoline, chemicals and other ammable vapors and liquids.

• Do not store or use gasoline or other ammable vapors and liquids in the vicinity of this or any other appliance.

• Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when using laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.

• Never use harsh chemicals, abrasive cleaners, or solvents to clean the washer. They will damage the nish.

• Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline,

dry-cleaning solvents, vegetable or cooking oil, or other ammable or explosive substances, as they give off

vapors that could ignite or explode.

• Do not add gasoline, dry cleaning solvents, or other ammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.

• In the event of a gas leak (propane gas, LP gas, etc.) do not operate this or any other appliance. Open a window or door to ventilate the area immediately.

• Do not tamper with controls.

• Fix the drain hose securely in place to avoid ooding.

• Do not abuse, sit on, or stand on the lid (door) of the appliance.

• Keep hands and foreign objects clear of the lid (door) and latch area when closing the lid (door).

• Always check the inside of the appliance for foreign objects.

5SAFETY INSTRUCTIONS

ENGLISH

MAINTENANCE

• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualied service personnel unless specically recommended in this owner’s manual. Use only authorized factory

parts.

• Disconnect this appliance from the power supply before cleaning and attempting any user maintenance. Turning the controls to the OFF position does not disconnect this appliance from the power supply.

• Remove any dust or foreign matter from the power plug pins.

• Do not disassemble or repair the appliance by yourself.

• Remove the lid (door) before the appliance is removed from service or discarded to avoid the danger of children or small animals getting trapped inside.

• Make sure the dispenser drawer or lid (door) is closed at all times when not being lled with laundry products.

GROUNDING INSTRUCTIONS

• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with

a qualied electrician or service personnel if you are in doubt whether the appliance is properly grounded. Do not modify the plug provided with the appliance; if it will not t the outlet, have a proper outlet installed by a qualied electrician.

• The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. The appliance is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and ordinances.

6 SAFETY INSTRUCTIONS

CAUTION

To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:

INSTALLATION

• Install the product on a rm and level oor.

OPERATION

• Do not place objects on top of the appliance.

• Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period of time, such as during vacations.

• ALWAYS follow the fabric care instructions supplied by the garment manufacturer.

• Use fabric softeners or products to eliminate static only as recommended by the manufacturer.

• Do not combine laundry products for use in one load unless specied on the label.

• Do not touch draining water which may be hot.

• If the drain hose and the water supply hose are frozen in winter, defrost before using the appliance.

• Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.

• Clothing or articles that are waterproof or water resistant must be washed in the Waterproof cycle only. (e.g. water resistant clothing, mattress covers, outdoor clothes, plastic mats, etc.) Otherwise, it may result

in personal injury or damage to the washer, clothes, walls, oor, and surrounding objects due to abnormal

vibration.

SAVE THESE INSTRUCTIONS

PRODUCT OVERVIEW

7PRODUCT OVERVIEW

Parts

Detergent Dispenser

Liquid Bleach

Compartment

Tub

Lid (Door)

Control Panel

Leveling Feet

Water Inlets

Power Cord

Drain Hose

ENGLISH

Accessories

Included Accessories

Tie Strap

Required Accessories

Hot and Cold Water Hoses

NOTE

• The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.

• For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction or accidents caused by the use of separately purchased unauthorized components or parts.

8 INSTALLATION

INSTALLATION

Tools Needed

Pliers Flat-blade

Screwdriver

Level

Product Specications

The appearance and specications listed in this manual may vary due to constant product improvements.

Electrical requirements 120 VAC @ 60 Hz

Min. / Max. water pressure 20 - 120 psi (138 - 827 kPa)

Dimensions

Net weight 127.9 lbs (58.0 kg)

Max spin speed 950 RPM (±50 rpm)

WARNING

• Moving or installation of the appliance requires two or more people. Failure to follow these instructions may result in injury.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions. Failure to follow this warning can cause product or part failure, serious injury,

re, electric shock, or death.

• Properly ground the washer to conform with all governing codes and ordinances. Failure to follow this

warning can cause serious injury, re, electric shock, or death.

• To reduce the risk of electric shock, do not install the appliance in humid spaces. Failure to follow this

warning can cause serious injury, re, electric shock, or death.

• To ensure proper airow, do not block the large opening on the bottom of the washer with carpeting or other materials.

• Do not remove the ground prong. Do not use an adapter or extension cord. Plug into a grounded 3-prong

outlet. Failure to follow this warning can cause serious injury, re, electric shock, or death.

• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel-do not contact the following parts while the appliance is energized. : pump,

motor, noise lter cover, and heater (on applicable models).

27" (W) X 28 3/8" (D) X 44 1/2" (H), 57 1/4" (H with lid (door) open)

68.6 cm (W) X 72.1 cm (D) X 113 cm (H), 145.3 cm (H with lid (door) open)

9INSTALLATION

(68.6 cm)

(2.5 cm)

(68 cm)

32"

Choosing the Proper

Location

Install the washer on a solid oor that is strong and

rigid enough to support the weight of the washer,

even when fully loaded, without exing or bouncing. If the oor has too much ex, you may need to reinforce it to make it more rigid. If the oor is not

solid, it may cause severe vibration and noise.

NOTE

• Before installing the washer, make sure the oor is clean, dry and free of dust, dirt, water and oil so the washer feet cannot slide easily. Leveling feet

that can move or slide on the oor can contribute to

excess vibration and noise due to poor contact with

the oor.

• Allow for sufcient space between the walls and the washer for installation.

Power Outlet

• The power outlet must be within 60 inches (1.5 m) of either side of the washer.

• The appliance and outlet must be positioned so that the plug is easily accessible.

• Do not overload the outlet with more than one appliance.

• The outlet must be grounded in accordance with current electrical wiring codes and regulations.

• Use a time-delay fuse or circuit breaker.

NOTE

• The washer must be installed on rm ooring to minimize vibration during the spin cycle. Concrete

ooring is best, but a wood oor is sufcient,

provided it is built to FHA standards.

Floor In󰀬allation

44 ¼"

(113 cm)

27"

To ensure sufcient clearance for water lines, the drain line and airow, allow minimum clearances of

at least 1 inch (2.5 cm) at the sides and 4 inches (10 cm) behind the unit. Be sure to allow for wall, door,

or oor moldings that may increase the required

clearances.

(81.1 cm)

28 ⅜"

(72.1 cm)

3 ½"

(9 cm)

ENGLISH

NOTE

• It is the personal responsibility and obligation of the product owner to have a proper outlet installed by a

qualied electrician.

Flooring

• To minimize noise and vibration, the washer must

be installed on a solidly constructed oor.

• Allowable slope under the entire washer is a maximum 1 inch difference from side to side or from front to back.

• Installing on carpeting and soft tile surfaces is not recommended.

• Never install the washer on a platform or weakly supported structure.

57 ¼"

(145.3 cm)

26 ¾"

• Minimum vertical space from oor to overhead shelves, cabinets, ceilings, etc., is 58 inches (147 cm).

10 INSTALLATION

Unpacking and Removing

Shipping Material

Unpack all shipping materials from the washer for proper operation and inspect it for shipping damage.

CAUTION

• Failure to remove shipping materials can cause excessive noise and vibration.

Lift the washer o󰀨 the foam base.

After removing the carton and shipping material, lift the washer off the foam base. Make sure the plastic tub support comes off with the base and is not stuck to the bottom of the washer.

To prevent damage, do not remove the foam

block containing the owner’s manual, parts, and laundry product samples from the washer tub until

the washer is in the nal location.

NOTE

• Once removed, save the foam block for future use. If the washer needs to be moved, the foam block will help prevent damage during transportation.

Unfa󰀬en the power cord from the back of the

washer.

If you must lay the washer down to remove the base packaging materials, always protect the side of the washer and lay it carefully on its side. Do not lay the washer on its front or back.

Plastic tub support

Carton base

11INSTALLATION

Connecting the Water Lines

To avoid the risk of costly water damage, purchase and install new inlet hoses when installing the washer.

Check the ttings and seals.

Inspect the threaded tting on each hose and

make sure there is a rubber seal in place in both ends of each hose to prevent leaking.

Rubber seal Rubber seal

Water hose (to water inlet on washer)

Connect the water supply hoses.

Connect the water supply hoses to the hot and cold water faucets tightly by hand and then tighten another 2/3 turn with pliers. Connect the blue hose to a cold water faucet and the red hose to a hot water faucet.

Water hose (to tap)

Attach the water lines to the back of the

washer.

Attach the hot water line to the hot water inlet on the back of the washer. Attach the cold water line to the cold water inlet on the back of the washer.

Tighten the ttings securely. Turn ON both faucets

all the way and check for leaks at both ends of the hoses.

Hot water inlet

Cold water inlet

WARNING

• Do not overtighten the hoses or cross-thread the

hose ttings. Overtightening or cross-threading

can damage the valves or couplings, resulting in leaking and property damage.

• Do not reuse old hoses. Use only new hoses when installing the washer. Old hoses could leak

or burst causing ooding and property damage.

Contact an LG Customer Information Center for assistance in buying hoses.

ENGLISH

Flush out the inlet hoses.

After connecting the inlet hoses to the water

faucets, turn on the water faucets to ush out

foreign substances (dirt, sand or sawdust) in the water lines. Let water drain into a bucket, and check the water temperature to make sure you've connected the hoses to the correct faucets.

NOTE

• Periodically check the hoses for cracks, leaks, and

wear, and replace the hoses every ve years. Do

not stretch the water hoses intentionally, and make sure that they are not pinched, crushed or kinked by other objects.

• Water supply pressure must be between 20 psi and 120 psi (138 – 827 kPa). If the water supply pressure is more than 120 psi, a pressure reducing valve must be installed.

• To provide optimum washing performance, the hot water temperature should be set at 120 – 135 °F (48 – 57 °C) and the cold at 60 °F (15 °C).

• The washer should never be installed or stored in a location subject to freezing temperatures. Damage to the water lines and internal mechanisms of the washer can result. If the washer was exposed to freezing temperatures prior to installation, allow it to stand at room temperature for several hours before use and check for leaks prior to operation.

• Do not use ood-preventing hoses with auto shutoff

devices. The devices can be tripped during ll and prevent the machine from lling properly.

12 INSTALLATION

(75 - 244 cm)

Connecting the Drain Hose

Connect the drain hose to either a standpipe or laundry tub.

NOTE

• The drain hose should always be properly secured. Failure to properly secure the drain hose can result

in ooding and property damage.

• The drain must be installed in accordance with any applicable local codes and regulations.

• Make sure that the drain hose is not stretched, pinched, crushed, or kinked.

• Do not install the drain hose with the end lower than

29.5 inches (75 cm) or higher than 96 inches (244 cm) above the bottom of the washer or more than 60 inches (152 cm) away from the washer.

• Never create an airtight seal between the hose and the drain with tape or other means. If no air gap is present, water can be siphoned out of the tub resulting in poor wash/rinse performance or clothing damage.

• Normal height of the end of the hose should be approximately 35 inches (89 cm) to 47 inches (120

cm) from the oor.

If the water valves and drain are built into the wall,

fasten the drain hose to one of the water hoses with the tie strap provided (ribbed side on inside).

29.5 - 96 "

Tie strap

29.5 - 96 "

(75 - 244 cm)

CAUTION

• Do not insert the end of the drain hose into the standpipe more than 8 inches (20 cm). Doing so can cause siphoning, odors, or improper draining.

NOTE

• If the drain is large enough for the ange on the hose to t inside, then do not insert the ange more

than 1-2 inches into the drain.

Option 1: Standpipe

Insert the end of the drain hose into the

standpipe.

Use the provided tie strap to secure the drain

hose in place.

Option 2: Laundry Tub

Hang the end of the drain hose over the side of

the laundry tub.

Use the provided tie strap to secure the drain

hose in place.

13INSTALLATION

Leveling the Washer

The tub of the washer spins at very high speeds. To minimize vibration, noise, and unwanted movement,

the oor must be a level, solid surface.

NOTE

• Adjust the leveling feet only as far as necessary to level the washer. Extending the leveling feet more than necessary can cause the washer to vibrate.

• Before installing the washer, make sure that the

oor is clean, dry and free of dust, dirt, water and

oil so the washer feet cannot slide easily. Feet

that move or slide on the oor can contribute to

excessive vibration and noise due to poor contact

with the oor.

Position the washer in its nal location.

Take special care not to pinch, strain, or crush the water and drain lines. If you have a carpenter’s level, you can use it to check that the washer level. The slope beneath the washer should not exceed 1 inch, and all four leveling feet must rest

rmly on the oor.

Level

NOTE

• To check if the washer is level from side to side, place a level on the back edge of the lid (door).

• To check if the washer is level from front to back, place a level at the side of the washer on the edge where the cabinet side meets the top cover. Do not place the level on the top of the lid (door). Using these surfaces will result in the washer being unlevel.

Adju󰀬 the lower leveling feet.

Turn in one direction to raise the washer or the other direction to lower it.

Level from side to side

Level from front to back

ENGLISH

Open the lid (door) and look from above to see

if the tub is centered.

If the tub is NOT centered, readjust the front feet. If you have a level, check the washer with the level.

Raise Lower

Recheck the washer’s levelness.

Push or rock the top edges of the washer gently to make sure the washer does not rock. If the washer rocks, repeat steps 1-3.

CAUTION

• Using the washer without leveling it may cause excess vibration and noise, leading to a machine malfunction.

• Extend the leveling feet only to level the washer. If you extend the leveling feet unnecessarily, it may cause abnormal vibration of the washer.

NOTE

• If the washer is not level, the lid (door) may not stay open properly. If this happens, extend the front leveling legs until the washer is level from front to back.

14 INSTALLATION

Connecting to the Power Supply

The washer should be plugged into a 120-VAC, 60 Hz grounded 3-prong outlet. Plug in the washer.

WARNING

• Do not use a worn or damaged power cord or power plug. Replace or repair it immediately.

Failure to do so may result in death, re, electric

shock, or malfunction.

• Do not modify the power cord and plug provided with the appliance. Do not damage it when installing or moving the washer. Doing

so may result in death, re, electric shock, or

malfunction.

• Make sure that the washer is grounded.

• Connect this washer to a grounded outlet conforming to the rating prior to use. Failure

to do so may result in re, electric shock, or

malfunction.

• Do not damage or cut off the ground prong of

the power cord. Doing so may cause death, re,

electric shock, or product malfunction.

• Improper connection of the equipment-grounding conductor can result in risk of electric shock.

Check with a qualied electrician or service

technician if you are in doubt as to whether the

appliance is properly grounded. If it does not t

the outlet, have a proper outlet installed by a

qualied electrician.

• The appliance and outlet must be positioned so that the plug is easily accessible.

• Do not use adapters or extension cords. Doing

so may result in serious injury, re, electric

shock, or death.

• For best performance, plug the washer into its own individual outlet. This helps prevent overloading house wiring circuits which could

cause a re hazard from overheated wires.

• If necessary, use a new, UL-listed 3-prong adapter or 3-wire extension cord with a 3-prong (grounding) plug rated at no less than the branch circuit. Do not use an extension cord longer than 3 feet. Failure to follow these warnings may

result in serious injury, re, electric shock, or

death.

Testing the Washer

Check if the washer is properly installed and run a test cycle.

Make sure the tub is empty. Do not load anything

in the tub for this test.

Press the Power button.

Press and hold the Spin and Soil buttons

simultaneously until an appears in the display.

Display Information

Initial test

Previous test result was good.

Previous test was ended with an error.

NOTE

• is displayed rst, and , or is displayed.

• The indication is different for each model.

Press the Start/Pause button.

The washer will start the test, which will last about 3 minutes. The test automatically checks the water inlet hoses and the drain hose.

Check the display for results.

If error code is displayed, refer to the following guide.

Error Code Solution

Fully open the water faucets. Straighten out any kinks in the inlet hoses and make sure the hoses are not pinned against the wall or under the washer.

Straighten out any kinks in the drain hose and make sure the hose is not pinned against the wall or under the

washer. Remove and ush out the

drain hose to remove clogs. Adjust or repair the drain. Maximum drain height is 96 inches.

End of cycle.

At the end of the test cycle, or will display. The test cycle will end and the washer will shut off automatically after a short delay.

15OPERATION

OPERATION

Using the Washer

WARNING

• To reduce the risk of re, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance.

Sort laundry and load the washer.

Sort laundry by fabric type, soil level, color and load size, as needed. Open the lid (door) and load items into the washer.

Add cleaning products.

Add the proper amount of HE (High-Efciency)

detergent to the detergent dispenser. If desired, add bleach or fabric softener to the appropriate dispensers.

Select a cycle.

Turn the cycle selector knob or press the cycle buttons repeatedly until the desired cycle is selected. The preset wash temperature, spin speed, soil level and option settings for that cycle are shown.

• Pressing the Start/Pause button without

selecting a cycle will cause the Normal cycle to begin immediately.

Adju󰀬 settings.

Default settings for the selected cycle can now be

changed, if desired, using the cycle modier and

option buttons.

NOTE

• Not all modiers and options are available on all cycles. A different chime sounds and the LED does not light up if the selection is not allowed.

Begin cycle.

Press the Start/Pause button to begin the cycle. The lid (door) locks, and the washer agitates

briey without water to measure the weight of the

load.

ENGLISH

Turn on the washer.

Press the Power button to turn on the washer. The lights above the cycle buttons will illuminate and a chime will sound.

Additional garments can be added to the tub

while the Add Garment light is on.

The Add Garment light illuminates near the beginning of the wash cycle to indicate when it is safe to add items to the load. Press the Start/Pause button to pause the cycle and add garments to the load. Press the Start/Pause button to resume the cycle.

NOTE

• Adding items after the Add Garment light turns off may result in poor wash performance.

End of cycle.

When the cycle is nished, a melody sounds.

Immediately remove the clothing from the washer to reduce wrinkling.

• If the washer includes lint lters, remember to check them after every 2 to 3 loads.

16 OPERATION

Loading the Washer

CAUTION

• The washer can be fully loaded, but the tub should not be tightly packed with items. The lid (door) of the washer should close easily.

• Use the Bedding cycle for buoyant or nonabsorbent items such as pillows or comforters. Failure to follow this caution can result in leakage.

• Check and empty pockets. Paper clips, coins, matches, etc. can damage clothing and the washer.

• Close zippers and hooks, and tie drawstrings to prevent snagging or tangling of clothes.

• Pretreat heavily stained areas for best results.

• Combine large and small items in a load. Load large

items rst. Large items should not be more than half

of total load.

• Wash thick, bulky items individually. Heavy blankets, comforters, bedspreads, or pet beds can get tangled or cause an unbalanced load if combined with other items.

• The washer can be fully loaded, but the tub should not be tightly packed with items. The lid (door) of the washer must close easily.

• Bulky items should be placed as far down in the tub as possible for optimal results. Always place buoyant items at the bottom of the tub. The washer will automatically detect the load size. Because of

the high efciency wash system, the water level

may not completely cover the load.

• Do not overload the tub. Clothes should t loosely in

the tub under the maximum ll line. Loading clothes over the ll line may result in damage to clothing

and the washer.

- Load clothes loosely, and do not overll the tub.

Clothes need room to circulate in order to get clean.

- Do not press down on items while stacking them

in the tub.

Maximum ll line

• For best performance, load clothes as shown.

• Do not wash single small items. Add 1-2 similar items to the load to prevent an out-of-balance load.

• Do not wash/spin waterproof items. Washing raincoats or sleeping bags may result in abnormal vibration or may cause the load to bounce, which could damage the tub.

• Wash small, light items in a mesh bag. Small items can get caught in the impeller at the bottom of the tub, and brassiere hooks can damage other items or the tub.

• Brush off heavy soil, dust, and hair from items before washing. Excess dirt or sand can abrade other fabrics and lead to poor wash performance.

• The washer will not ll or operate with the lid (door) open.

• Use the Bedding cycle for large or bulky items such

as poly-lled jackets, comforters, pillows, etc. These

items may not be as absorbent as other laundry items and should be sorted into a separate wash load for optimal results.

• Sorting Laundry

• Adding Cleaning Products

• Control Panel

• Wash Cycles

• Cycle Guide

• Cycle Modier Buttons

• Option Buttons

17SMART FUNCTIONS

SMART FUNCTIONS

LG SmartThinQ Application

The LG SmartThinQ application allows you to communicate with the appliance using a smartphone.

Before Using LG SmartThinQ

• For appliances with the or logo

Use a smartphone to check the strength of

the wireless router (Wi-Fi network) near the appliance.

• If the distance between the appliance and the wireless router is too far, the signal strength becomes weak. It may take a long time to register or installation may fail.

Turn off the Mobile data or Cellular Data on your

smartphone.

• If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.

• The network connection may not work properly depending on the Internet service provider.

• The Wi-Fi connection may not connect or may be interrupted because of the home network environment.

• If the appliance cannot be registered due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again.

• If the rewall on your wireless router is enabled,

disable the rewall or add an exception to it.

• The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)

• Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.

• If the security protocol of the router is set to WEP, network setup may fail. Change the security protocol (WPA2 is recommended), and register the product again.

ENGLISH

Connect your smartphone to the wireless router.

NOTE

• To verify the Wi-Fi connection, check that Wi-Fi

icon on the control panel is lit.

• The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.

• LG SmartThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.

• The surrounding wireless environment can make the wireless network service run slowly.

In󰀬alling the LG SmartThinQ

Application

Search for the LG SmartThinQ application from the Google Play Store or Apple App Store on a smart phone. Follow instructions to download and install the application.

18 SMART FUNCTIONS

LG SmartThinQ Application Features

• For appliances with the or logo

Washer Cycle (Remote Start, Downloaded)

Set or download any preferred cycle and operate by remote control.

Tub Clean Coach

This function shows how many cycles remain before it is time to run the Tub Clean cycle.

Smart Diagnosis™

This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.

Energy Monitoring

The washer energy usage is affected by the cycles and options so you may see some changes in energy usage from one cycle to another.

Push Alerts

When the cycle is complete or the appliance has problems, you have the option of receiving push

notications on a smart phone.

Settings

Set the product nickname and delete product.

Using Washer Cycle

Remote Start

Use a smart phone to control the appliance remotely or check to see how much time is left in the cycle.

Using Remote Start

Press the Power button.

Load the laundry.

Press and hold Remote Start button for 3

seconds to enable the Remote Start function.

Start a cycle from the LG SmartThinQ application

on your smart phone.

NOTE

• Once the Remote Start mode is enabled, you can start a cycle from the LG SmartThinQ smartphone application. If the cycle is not started, the machine will wait to start the cycle until it is turned off remotely from the application or the Remote Start mode is disabled.

• When Remote Start is turned on, the door is automatically locked.

NOTE

• If you change your wireless router, Internet service provider, or password, delete the registered appliance from the LG SmartThinQ application and register it again.

• This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.

Disabling Remote Start

When the Remote Start is activated, press and hold the Remote Start button for 3 seconds.

Downloaded

Download new and specialized cycles that are not included in the standard cycles on the appliance.

Appliances that have been successfully registered

can download a variety of specialty cycles specic to

the appliance. Only one cycle can be stored on the appliance at a

time. Once cycle download is completed in the appliance,

the appliance keeps the downloaded cycle until a new cycle is downloaded.

19SMART FUNCTIONS

Wireless LAN Module Specications

Model LCW-004

Frequency Range 2412 - 2462 MHz

IEEE 802.11 b : 22.44 dBm

Output Power

(Max)

FCC Notice (For transmitter module

contained in this product)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1) This device may not cause harmful interference and

2) This device must accept any interference received, including interference that may cause undesired operation of the device.

Any changes or modications in construction of this

device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

IEEE 802.11 g : 24.68 dBm

IEEE 802.11 n : 24.11 dBm

FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the

specic operating instructions for satisfying RF

exposure compliance.

Indu󰀬ry Canada Statement (For transmitter

module contained in this product)

This device complies with Industry Canada’s applicable licence-exempt RSSs. Operation is subject to the following two conditions:

1) This device may not cause interference; and

2) This device must accept any interference, including interference that may cause undesired operation of the device.

IC Radiation Exposure Statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.

This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body.

NOTE

• THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.

Open Source Software Notice Information

To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.

LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com. This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information.

ENGLISH

20 SMART FUNCTIONS

Smart Diagnosis™ Function

Should you experience any problems with the appliance, it has the capability of transmitting data via your telephone to the LG Customer Information Center. NFC or Wi-Fi equipped models can also transmit data to a smartphone using the LG SmartThinQ application.

Smart Diagnosis™ through the Cu󰀬omer Information Center

• For appliances with the or logo

This method allows you to speak directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis.

Call the LG Electronics Customer Information

Center at: (LG U.S.A.) 1-800-243-0000 (LG Canada) 1-888-542-2623

When instructed to do so by the call center, place

the mouthpiece of the phone close to the Smart Diagnosis™ icon. Do not press any other buttons.

NOTE

• Smart Diagnosis™ cannot be activated unless the appliance can be turned on using the Power button. If the appliance cannot be turned on, troubleshooting must be done without using Smart Diagnosis™.

• For best results, do not move the phone while the tones are being transmitted.

• If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.

• The Smart Diagnosis™ function depends on the local call quality.

• Bad call quality may result in poor data transmission from your phone to the call center, which could cause Smart Diagnosis™ to malfunction.

LG SmartThinQ Smart Diagnosis™

• For appliances with the or logo

Use the Smart Diagnosis feature in the LG SmartThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center.

Follow the instructions in the LG SmartThinQ application to perform a Smart Diagnosis using your smartphone.

NOTE

Press and hold Temp. button for three seconds.

Keep the phone in place until the tone

transmission has nished.

• For best results, do not move the phone while the tones are being transmitted.

• If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.

Once the countdown is over and the tones have

stopped, resume your conversation with the call center agent, who will then be able to assist you using the information transmitted for analysis.

MAINTENANCE

21MAINTENANCE

WARNING

To reduce the risk of re, electric shock, or injury to persons, read this entire owner's manual, including the Important Safety In󰀬ructions, before operating this washer.

• Unplug the washer before cleaning to avoid the risk of electric shock. Failure to follow this warning can

cause serious injury, re, electric shock, or death.

• Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or detergents with strong chemical components when cleaning the washer. Doing so may cause discoloration

or damage to the machine, or may cause a re.

motor, noise lter cover, and heater (on applicable models).

Regular Cleaning

Care After Wash

After the cycle is nished, wipe the lid (door) and the

inside of the lid (door) seal to remove any moisture.

• Leave the lid (door) open to dry the tub interior.

• Wipe the body of the washer with a dry cloth to remove any moisture.

Cleaning the Exterior

Proper care of your washer can extend its life.

Lid (Door):

Wash with a damp cloth on the outside and inside and then dry with a soft cloth.

Exterior:

• Immediately wipe off any spills.

• Wipe with a damp cloth.

• Do not touch the surface or the display with sharp objects.

Care and Cleaning of the Interior

• Use a towel or soft cloth to wipe around the washer lid (door) opening and lid (door) glass.

• Always remove items from the washer as soon as the cycle is complete. Leaving damp items in the washer can cause wrinkling, color transfer, and odor.

• Run the Tub Clean cycle once a month, or more often if needed, to remove detergent buildup and other residue.

Cleaning the Tub

Over time, residue may build up in the tub, leading to mildew or a musty odor. Run the Tub Clean cycle monthly to remove residue and prevent odor. Run the cycle more often under heavy use conditions or if odor is already present.

Remove any clothing from the tub.

Add cleaning agents.

Cleaner In󰀬ructions

Tub cleaner Lime scale remover Liquid chlorine

bleach

Powdered cleaner

Cleaning tablets Place directly into washer tub.

• For other tub cleaning products, follow the cleaner manufacturer’s instructions and recommendations.

• Do not exceed the maximum ll line when adding bleach or powdered cleaners. Powdered cleaners may remain in the tub after cleaning.

Close the lid (door) and press the Power button

to turn the washer on.

Turn the knob or press the cycle buttons to select

the Tub Clean cycle then press the Start/Pause button to begin the cycle.

Follow manufacturer’s recommendations.

Add to main wash liquid detergent dispenser.

Follow manufacturer’s recommendations.

ENGLISH

After the cycle ends, open the lid (door) and allow

the tub interior to dry completely.

22 MAINTENANCE

NOTE

• Never load laundry while using Tub Clean. The laundry may be damaged or contaminated with cleaning products. Make sure to run the Tub Clean cycle only when the tub is empty.

• Leave the lid (door) open after nishing the laundry, to keep the tub clean.

• Tub Clean should be repeated monthly.

• If mildew or musty smell already exists, run Tub Clean once a week for three consecutive weeks.

• Do not exceed the manufacturer's recommended amount when adding bleach or powdered cleaners. Powdered cleaner may remain in the tub after cleaning.

Removing Mineral Buildup

In areas with hard water, mineral scale can form on internal components of the washer. Periodically clean the mineral buildup on the internal components to extend the lifespan of the washer. Use of a water softener is recommended in areas with hard water.

• Use a descaler, such as Washer Magic®, to remove visible mineral buildup on the washer tub.

• After descaling, always run the Tub Clean cycle before washing clothing.

• Mineral scale and other spots may be removed from the stainless steel tub using a soft cloth soaked in stainless steel cleaner.

• Do not use steel wool or abrasive cleaners.

Leaving the Lid (Door) Open

• If the washer will not be used for several days, leave the lid (door) open overnight to allow the tub to dry.

Cleaning the Dispenser Drawer

Detergent and fabric softener may build up in the dispenser drawer. Remove the drawer and inserts and check for buildup once or twice a month.

Remove the drawer by pulling it straight out until it

stops. Lift up on the front of the drawer and pull it completely out.

Remove the inserts from the two compartments.

Clean the inserts and drawer with warm water.

• Use a soft cloth or brush for cleaning and to remove any residue.

WARNING

• Do not spray water inside the washer. Doing so

may cause re or electric shock.

Wipe off any moisture with a dry towel or cloth

after cleaning.

To clean the drawer opening, use a small, non-

metal brush to clean the recess. Remove all residue from the upper and lower parts of the recess.

Return the inserts to the proper compartments

and replace the drawer.

• Set the drawer into the opening at an angle, then lower it and slide it into place.

NOTE

• If you use a descaler or tub cleaner during the Tub Clean cycle, use the Rinse+Spin option to rinse the washer tub before running your next wash cycle.

23MAINTENANCE

Cleaning the Bleach Dispenser

Bleach may build up on the bleach dispenser cover. Check for buildup and clean the cover once or twice a month.

Type 1

Remove the cover from the bleach dispenser. Clean the cover and the opening with warm water.

Type 2

The cover cannot be separated from the dispenser. Clean the cover using a brush and warm water.

Cleaning the Water Inlet

Filters

If the washer does not ll properly, an error message will show on the display. The inlet valve lter screens

could be plugged by hard water scale, sediment in the water supply, or other debris.

CAUTION

• The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply.

Operating the washer with these lters removed

could cause a valve to stick open resulting in

ooding and/or property damage.

• Do not use the washer without the inlet lters. If you use the washer without the inlet lters it will

cause leaks and malfunction.

• If you use the washer in an area with hard water,

the inlet lter may clog due to lime buildup.

Turn o󰀨 both water faucets completely.

Unscrew the hot and cold water hoses from

the back of the washer.

ENGLISH

Carefully remove the lters from the water

valves.

Remove foreign objects and soak the lters in

white vinegar or a lime scale remover.

If using a lime scale remover, follow the manufacturer’s instructions. Be careful not to

damage the lters while cleaning them.

Rinse lters thoroughly and press them back

into place.

Flush then reattach the water hoses.

Before reattaching the hoses, ush the hoses and

water lines by running several gallons of water into a bucket or drain, preferably with the faucets

wide open for maximum ow.

NOTE

• An message may blink on the display when

the water pressure is low or an inlet lter is clogged with dirt. Clean the inlet lter.

24 MAINTENANCE

Care in Cold Climates

Storing the Washer

If the washer will not be used for an extended period of time and is in an area that could be exposed to freezing temperatures, perform the following steps to protect the washer from damage.

Make sure the tub is empty before following these steps.

Turn off the water supply.

Disconnect hoses from water supply and drain

water from hoses.

Plug the power cord into a properly grounded

electrical outlet.

Add 1 gallon of nontoxic recreational vehicle

(RV) antifreeze to the empty tub and close the lid (door). Never use automotive antifreeze.

When the Water Line is Frozen

Turn off the faucets connected with the water

lines.

Pour hot water on the frozen faucets to thaw the

water lines and remove water lines.

Immerse the water lines in hot water to thaw

them.

Connect the water lines with the water inlets of

the washer and with the faucets. See Connecting the Water Lines for details.

Turn on the faucets.

Press the Power button.

Press Special Care button repeatedly to select

the Rinse+Spin cycle.

Press the Start/Pause button. Verify the water

lls properly.

Press the Power button, then select Spin.

Press the Start/Pause button to start the drain

pump.

Allow the drain pump to run for one minute, then

press the Power button to shut off the washer. This will expel some of the antifreeze, leaving enough to protect the washer from damage.

Unplug the power cord, dry the tub interior with a

soft cloth, and close the lid (door).

Store the washer in an upright position.

Remove the inserts from the dispenser. Drain any

water in the compartments and let them dry.

To remove the antifreeze from the washer after

storage, run a complete Speed Wash cycle using detergent.

• Do not add laundry to this cycle.

When the Drain Line is Frozen

Pour hot water in the washer tub and close the lid.

Wait for 1-2 hours.

Press the Power button after thawing.

Press Special Care button repeatedly to select

the Rinse+Spin cycle.

Press the Start/Pause button. Check to make

sure the water drains.

TROUBLESHOOTING

25TROUBLESHOOTING

Before Calling for Service

The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service.

Noises You Might Hear

Noise Possible Cause Solutions

Clicking

Spraying or Hissing

Humming or Gurgling

Water sloshing

Water being added after the washer has already begun to operate

Rattling and

clanking noise

Thumping sound

Vibrating noise

Squeaking noise Packaging materials were not removed.

Banging noise

when washer is

lling with water

(Water Hammer)

Lid (Door) lock relays when the lid (door)

locks and unlocks. Water spraying or circulating during the

cycle.

Drain pump is pumping water from the

washer at times during a cycle. A liquid in the balance ring around

the wash basket helps the basket spin smoothly.

The washer adapts to the load size and

type to add more water to the cycle as needed.

The wash load may be unbalanced.

If the washer senses that the load is

unbalanced, it will 󰀬op and rell to redi󰀬ribute the load.

The washer may be diluting laundry additives to add to the wash load.

Foreign objects, such as keys, coins, or

safety pins may be in tub or pump.

Heavy wash loads may produce a

thumping sound.

Wash load may be out of balance.

Packaging materials were not removed.

Wash load may be unevenly di󰀬ributed in

the drum.

Not all leveling feet are re󰀬ing rmly and evenly on the oor.

Floor not rigid enough.

Plumbing in the home moves or exes when the water valves in the washer shut o󰀨.

Household water supply pressure is very

high.

• Normal Operation

• Stop washer, check tub and drain lter for foreign objects. If noise continues after washer is restarted, call for service.

• This is normal. If sound continues, washer is probably out of balance. Stop and redistribute wash load.

• Pause the cycle and redistribute the load after the lid (door) unlocks.

• See Unpacking and Removing Shipping Material in the Installation section.

• Pause the cycle and redistribute the load after the lid (door) unlocks.

• See Leveling the Appliance in the Installation section.

• Make sure that the oor is solid and does

not ex. See Flooring in the Installation

section.

• See Unpacking and Removing Shipping Material in the Installation section.

• Water hammer is not caused by a defect in the washer. Install water hammer arrestors (purchased separately at hardware or home

improvement store) between the ll hose

and the washer for best results.

• Adjust household water supply regulator to a lower pressure or contact a plumber.

ENGLISH

26 TROUBLESHOOTING

Operation

Problem Possible Cause Solutions

• Check hoses and connectors for leaks, cracks and splits.

• Check and tighten hose connections.

• The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain. If water is seen coming out of the drain, check for proper drain hose installation and check for restrictions in the drain. Contact a plumber to repair drain pipe.

• Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain. For smaller drain pipes, insert the drain hose into the

pipe as far as the drain hose ange. For larger

drain pipes, insert the drain hose into the pipe 1-2

inches past the ange.

• Use the Bedding cycle for large or bulky items. Use extra care and never wash more that half a

load of items that oat, such as pillows.

• Stop the washer and check the load. Make sure the load does not crest above the top edge of the tub.

• Oversudsing may create leaks, and may be caused by the type and amount of detergent

used. High-Efciency detergent is the only

detergent recommended. The normal amount of detergent to use is 1/4 to 1/2 of the maximum amount recommended by the detergent manufacturer. Always reduce the amount of detergent if the load is small or lightly soiled, or if the water is very soft. Never use more than the maximum amount recommended by the detergent manufacturer.

• Check all ll and drain hose connections to ensure that they are tight and secure.

• HE detergents are formulated specically for

High-Efciency washers and contain suds-

reducing agents. Only use detergent with the

High-Efciency (HE) logo.

• For detergent quantities refer to the Detergent Use section. If sudsing or detergent residue continue to be an issue, add an extra rinse.

• Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz outlet.

• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a

circuit overload, have it corrected by a qualied

electrician.

Water leaking

Water leaks every

load.

Excessive sudsing

Washer will not turn on.

Hoses are not connected correctly.

House drain pipes are clogged.

Drain hose has come out of drain

connector or is not inserted far enough.

A large item such as a pillow or

blanket is above the top of the tub.

Oversudsing of detergent.

Hoses are not in󰀬alled correctly.

Too much detergent or incorrect

detergent.

Power cord is not properly plugged in.

House fuse is blown, circuit breaker has tripped, or power outage has

occurred.

Problem Possible Cause Solutions

Wash cycle time is longer than usual.

Incomplete or no dispensing of detergent

Washer will not operate.

The washer automatically adju󰀬s

the wash time for the amount of

laundry, water pressure and other

operating conditions.

Detergent compartments clogged from incorrect lling.

Too much detergent used.

Insu󰀩cient water supply.

Normal residue.

Control panel has powered o󰀨 due to inactivity.

Washer is unplugged.

Water supply is turned o󰀨. • Turn both hot and cold faucets fully on.

Controls are not set properly.

Lid (Door) is open.

Circuit breaker/fuse is tripped/

blown.

Control needs to be reset.

Start/Pause was not pressed after a

cycle was set.

Extremely low water pressure.

Washer is too cold.

• This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected cycle. The time remaining shown in the display is only an estimate. Actual time may vary.

• Make sure that detergent and additives are put into the correct dispenser compartments. For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle.

• Make sure that the suggested amount of detergent is used per the manufacturer’s recommendations. You may also dilute the

detergent with water to the maximum ll line on

the compartment to avoid clogging. Use only HE (High-Efciency) detergent. NOTE: Always use as little detergent as

possible. High-Efciency washers need very little

detergent to achieve optimum results. Using too much detergent will cause poor wash and rinse performance and may contribute to odors in washer.

• Make sure that both hot and cold water faucets are turned on all the way.

• It is normal for a small amount of detergent to remain in the dispenser. If this residue builds up it can interfere with normal dispensing of products. Refer to the cleaning instructions.

• This is normal. Press the Power button to turn the washer on.

• Make sure cord is plugged securely into a working outlet.

• Make sure the cycle was set correctly, close the lid (door) and press the Start/Pause button.

• The washer will not operate if the lid (door) is open. Close the lid (door) and make sure that nothing is caught under the lid (door) preventing it from closing completely.

• Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be on a dedicated branch circuit. The washer will resume the cycle where it stopped once power is restored.

• Press the Power button, then re-select the desired cycle and press the Start/Pause button.

• Press the Power button then re-select the desired cycle and press the Start/Pause button. The washer will shut off if the Start/Pause button is not pressed within 60 minutes.

• Check another faucet in the house to make sure that household water pressure is adequate.

• If the washer has been exposed to temperatures below freezing for an extended period of time, allow it to warm up before pressing the Power button. Otherwise, the display will not come on.

27TROUBLESHOOTING

ENGLISH

28 TROUBLESHOOTING

Problem Possible Cause Solutions

• Make sure the inlet lters on the ll valves are not clogged. Refer to the lter cleaning instructions.

• This is a High-Efciency (HE) washer. As a result, the water level settings for this washer may be different than for conventional washers.

• Make sure that both hot and cold water faucets are turned on all the way.

• The washer will not operate if the lid (door) is open. Close the lid (door) and make sure that nothing is caught under the lid (door) preventing it from closing completely.

• The water will not normally cover the clothes.

The ll level is optimized for the wash motion to

achieve the best wash performance.

• Make sure the drain hose is free of clogs, kinks, etc., and is not pinched behind or under the washer.

• Move the end of the drain hose so it’s lower than 96 inches (2.4 m) above the bottom of the washer.

• Make sure that the bleach cover is properly installed and snapped into place before the beginning of the cycle.

• Lift out the bleach dispenser cover and clean out the reservoir. Lint and other foreign debris that collects in the inside the dispenser may prevent proper dispensing of the bleach.

• You cannot store bleach in the dispenser for future use. The bleach will be dispensed every load.

• Overlling the bleach dispenser will cause the bleach to dispense immediately, which will damage the laundry or the washer. Always

measure bleach, but never ll above the max line on the dispenser. A half cup of bleach is sufcient

for most loads. Never use more than 1 cup of bleach.

Washer is not lling

properly.

Water in the washer does not drain or drains slowly.

Bleach does not

dispense

Premature dispensing of bleach

Filter clogged.

Inlet hoses may be kinked. • Check that inlet hoses are not kinked or clogged.

Energy e󰀩ciency

Insu󰀩cient water supply

The washer lid (door) is open.

Water level is too low.

Drain hose is kinked, pinched, or

clogged.

Drain discharge is more than 96 inches (2.4 m) above bottom of

washer.

Bleach dispenser cover is not properly in󰀬alled.

Bleach dispenser is dirty or

clogged.

Bleach dispenser lled for future

load.

Overlling the bleach dispenser.

Performance

29TROUBLESHOOTING

Problem Possible Cause Solutions

• Always remove items from the washer as soon as the cycle is complete.

• The washer can be fully loaded, but the tub should not be tightly packed with items. The lid (door) of the washer should close easily.

• Hot water rinse can set wrinkles in garments. Check the inlet hose connections.

• Dispenser compartment is overlled causing bleach or softener to dispense immediately.

Always measure bleach to prevent overlling one

cup maximum.

• Dispenser drawer closed too quickly causing softener to dispense immediately.

• Always use the dispensers to ensure that laundry produdcts are properly dispensed at the right time in the cycle.

• Always remove items from the washer as soon as possible after the cycle is complete.

• Always wash dark colors separately from light colors and whites to prevent discoloration.

• Never wash heavily soiled items with lightly soiled items.

• Heavier soils and tougher stains may require extra cleaning power. Select the Soak or Stain Care feature to boost the cleaning power of the selected cycle.

• Articles that have previously been washed may have stains that have been set. These stains

may be difcult to remove and may require hand

washing or pre-treating to aid in stain removal.

• Use only High-Efciency (HE) detergent in accordance with the manufacturer’s instructions.

• Run the Tub Clean cycle regularly.

Wrinkling

Staining

Poor 󰀬ain removal

Mu󰀬y or mildewy

odor in washer

Washer not unloaded promptly.

Washer overloaded.

Hot and cold water inlet hoses are

reversed.

Bleach or softener dispensed too

soon.

Bleach or softener was added

directly to the wash load in the tub.

Washer was not unloaded promptly.

Clothes were not properly sorted.

Proper options not selected.

Previously set 󰀬ains.

Incorrect or too much detergent has been used.

Inside of tub was not cleaned properly.

ENGLISH

30 TROUBLESHOOTING

Wi-Fi

Problem Possible Cause Solutions

The password for the Wi-Fi

network was entered incorrectly. Mobile data for your smartphone

is turned on.

The wireless network name (SSID)

is set incorrectly.

Trouble connecting

appliance and

smartphone to Wi-Fi

network

The router frequency is not 2.4 GHz.

The di󰀬ance between the

appliance and the router is too far.

• Delete your home Wi-Fi network and begin the registration process again.

• Turn off the Mobile data on your smartphone before registering the appliance.

• The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.

• If the appliance is too far from the router, the signal may be weak and the connection may not

be congured correctly. Move the router closer

to the appliance or purchase and install a Wi-Fi repeater.

Error Codes

31TROUBLESHOOTING

Problem Possible Cause Solutions

If the balance is not successful, this

error will be displayed.

The load is too small.

Heavy articles are mixed with lighter

items.

The load is out of balance.

Water supply faucets are not fully open.

Water line hoses are kinked, pinched, or crushed.

Water inlet lters are clogged. • Clean the inlet lters. See Maintenance section.

Water supply pressure to faucet or house is too low.

Water supply connected with leaklimiting hoses.

Drain hose is kinked, pinched, or

clogged.

Drain discharge is more than 96 inches (2.4 m) above bottom of

washer.

The Control Lock function is on to prevent anyone from changing

cycles or operating the appliance.

Special drain feature

• The automatic attempt to rebalance the load was not successful. The cycle has been paused to allow the load to be manually adjusted.

• Small loads may need additional items to be added to allow the washer to balance the load.

• The load may have heavy items loaded with lighter items. Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the weight of the load for spinning.

• Manually redistribute the load if articles have become tangled preventing the automatic rebalancing from working properly.

• Make sure that the water faucets are fully open.

• Make sure that the hoses are not kinked or pinched. Be careful when moving the washer.

• Check another faucet in the house to make sure that household water pressure is adequate and

ow is not restricted. Disconnect the inlet hose

from the washer and run a few gallons of water

through the hose to ush the water supply lines. If ow is too low, contact a plumber to have the

water lines repaired.

• Hoses designed to limit leaks can trip falsely and

prevent the washer from lling. The use of leak

limiting hoses is not recommended.

• Make sure the drain hose is free of clogs or kinks and is not pinched behind or under the washer.

• Move the end of the drain hose so it’s lower than 96 inches (2.4 m) above the bottom of the washer.

• Turn off Control Lock in the control panel. See Control Lock under Option Buttons.

• If the washer is paused during a cycle for more than 4 minutes, the cycle will be cancelled and any water remaining in the tub will be drained.

• This is not an error code. It indicates that the drain function is operating.

ENGLISH

32 TROUBLESHOOTING

Problem Possible Cause Solutions

• Close the lid (door) and press Start/Pause button. After starting a cycle, it may take a few moments before the tub begins to turn or spin.

Lid (Door) is not closed properly.

Lid (Door) lock switch error.

The washer will not spin unless the lid (door) is locked.

• If the error persists once the lid (door) is closed and the Start/Pause button is pressed, call for service.

• Make sure that the lid (door) is closed properly and press the Start/Pause button. The washer will not operate unless the lid (door) is locked.

• Make sure that nothing is caught under the lid (door), including shipping material or clothing.

• Make sure that the latch mechanism is fully retracted.

• If the lid (door) is closed and the lid (door) lock error message is displayed, call for service.

• Turn the washer off then on again. Press the Spin button without selecting a cycle to drain and spin the load.

Foreign objects such as coins, pins, clips, etc., caught between the wash

plate and the inner basket.

It is time to run the Tub Clean cycle. • Run the Tub Clean cycle.

The washer has detected an out of

balance load.

Control error.

Water level is too high due to a faulty water valve.

The water level sensor is not

working correctly.

• When the Spin cycle is complete, empty the tub

and nd and remove any objects caught in the

wash plate.

• Always check pockets, etc., before washing to prevent error codes or damage to the washer or clothing.

• If the washer detects a load that is too far out of balance to spin, it will display this code while it is attempting to rebalance the load. The washer will add water and try to redistribute the load automatically. This display is for your information only, and no action is required.

• As a result, the cycle will take longer than initially estimated.

• Unplug the washer and wait 60 seconds. Reconnect power and try again. If the error reappears, call for service.

• Close the water faucets, unplug the washer, and call for service.

A motor error has occurred.

Clutch error

• Allow the washer to stand for 30 minutes and then restart the cycle. If the LE error code persists, call for service.

• Mechanical failure

• Unplug the washer and call for service.

LIMITED WARRANTY

33LIMITED WARRANTY

FOR USA

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.

Should your LG Washer fail due to a defect in materials or workmanship under normal home use, during the warranty period set forth below, LG will at its option repair or replace the product. This limited warranty is valid only to the original retail purchaser of the product and applies only when purchased and used within the United States, including U.S. Territories. Proof of original retail purchase is required to obtain warranty service under this limited warranty.

Warranty Period

One (1) year from date of original retail

purchase

Three (3) years from date of original

retail purchase

Ten (10) years from date of original

retail purchase

• Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.

• Replacement products and parts may be new or remanufactured.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS U.S. DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusion or limitation may not apply to you. This warranty gives

you specic legal rights and you may also have other rights that vary from state to state.

Scope of Warranty

Any internal /

functional Parts and

Labor

Stainless Steel Tub

Tub Motor (Stator,

Rotor)

Remark

LG will provide parts and labor to repair or replace defective parts.

Parts only. Customer will be responsible for any labor or in-home service to replace defective parts.

ENGLISH

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install or repair the product; instruction to the customer on operation of the product; repair or replacement of fuses or correction of wiring or plumbing, or correction of unauthorized repairs/installation.

• Failure of the product to perform during power failures and interrupted or inadequate electrical service.

• Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.

• Damage resulting from operating the product in a corrosive atmosphere or contrary to the instructions outlined in the product’s owner’s manual.

• Damage to the product caused by accidents, pests and vermin, lightning, wind, re, oods, or acts of God.

• Damage or failure caused by unauthorized modication or alteration, or if it is used for other than the intended purpose, or any water leakage where the unit was not properly installed.

34 LIMITED WARRANTY

• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or industrial use, or use of accessories, components, or consumable cleaning products that are not approved by LG.

• Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the

nish of your product, unless such damage results from defects in materials or workmanship and is reported

within one (1) week of delivery.

• Damage or missing items to any display, open box, discounted, or refurbished product.

• Products with original serial numbers that have been removed, altered, or cannot be readily determined. Model and serial numbers, along with original retail sales receipts, are required for warranty validation.

• Increases in utility costs and additional utility expenses.

• Repairs when your product is used for other than normal and usual household use (e.g. commercial use, in

ofces and recreational facilities) or contrary to the instructions outlined in the product’s owner’s manual.

• Costs associated with removal of your product from your home for repairs.

• The removal and reinstallation of the product if it is installed in an inaccessible location or is not installed in accordance with published installation instructions, including LG’s owner’s and installation manuals.

• Damage resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes

use of parts not approved or specied by LG.

The co󰀬 of repair or replacement under these excluded circum󰀬ances shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION For additional product information, visit the LG website at http://www.lg.com For assistance using this product or to schedule service, contact LG Electronics at 1-800-243-0000. For further assistance, write: LG Electronics, 201 James Record Road, Huntsville, Alabama 35813

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Denitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents,

subsidiaries and afliates, and each of their ofcers, directors, employees, agents, beneciaries, predecessors

in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must rst notify LG in

writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party

may proceed to le a claim for arbitration.

claim. More specically, without limitation of the foregoing, any dispute between you and LG shall not under any

circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis.

35LIMITED WARRANTY

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration

1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conict between the AAA Rules and the rules

set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law.

Fees/Co󰀬s. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for

arbitration, LG will promptly pay all arbitration ling fees to the AAA unless you seek more than $25,000 in

damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise

provided for herein, LG will pay all AAA ling, administration and arbitrator fees for any arbitration initiated in

accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If

the arbitrator nds either the substance of your claim or the relief sought in the demand is frivolous or brought for

an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted

solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by

an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing

will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar

days from the date of the rst consumer purchaser’s purchase of the product by either: (i) sending an e-mail to

optout@lge.com, with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repaircontinued and clicking on “Find My Model & Serial Number”).

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will

continue to enjoy the full benets of the Limited Warranty. If you keep this product and do not opt out, then you

accept all terms and conditions of the arbitration provision described above.

ENGLISH

36 LIMITED WARRANTY

FOR CANADA

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.

Should your LG Washer (“Product”) fail due to a defect in material or workmanship under normal home use during the warranty period set forth below, LG Canada will at its option repair or replace the product upon receipt of proof of original retail purchase. This warranty is valid only to the original retail purchaser of the product and applies only to a product distributed in Canada by LG Canada or an authorized Canadian distributor thereof. The warranty only applies to Products located and used within Canada.

WARRANTY PERIOD : (Note : If the original date of purchase can not be veried, the warranty will begin sixty(60)

days from the date of manufacture).

Period

Scope of Warranty

Remark

One (1) year from the date

of original retail purchase

Parts and Labor (internal/

functional parts only)

LG will provide parts &

labor to repair or replace

defective parts.

Three ( 3 ) years from

the date of original retail

purchase

Stainless Steel Drum

Extended Component Warranty (Parts Only) (Consumer will be charged for Labor after one (1) year from the date

of purchase)

Ten (10) years from the

date of original retail

purchase

DD Motor (Stator and

Rotor)

• Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.

• Replacement products and parts may be new or remanufactured.

• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this Limited Warranty.

LG CANADA’S SOLE LIABILITY IS LIMITED TO THE WARRANTY SET OUT ABOVE. EXCEPT AS EXPRESSLY PROVIDED ABOVE, LG CANADA MAKES NO AND HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LG CANADA. LG CANADA DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE EXPRESS WARRANTY PERIOD ABOVE. LG CANADA, THE MANUFACTURER OR DISTRIBUTOR SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT OR INDIRECT DAMAGES, LOSS OF GOODWILL, LOST PROFITS, PUNITIVE OR EXEMPLARY DAMAGES OR ANY OTHER DAMAGE, WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS, TORT, OR OTHERWISE.

This warranty gives you specic legal rights. You may have other rights which may vary from province to

province depending on applicable provincial laws. Any term of this warranty that negates or varies any implied

condition or warranty under provincial law is severable where it conicts with provincial law without affecting the

remainder of this warranty’s terms.

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install the product; instructing a customer on operation of the product; repair or replacement of fuses or correction of wiring or plumbing, or correction of unauthorized repairs/installation.

• Failure of the product to perform during power failures and interrupted or inadequate electrical service.

• Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.

• Damage resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined in the Product owner’s manual.

• Damage to the Product caused by accidents, pests and vermin, lightning, wind, re, oods, or acts of God.

• Damage or product failure caused by unauthorized modication or alteration, or use for other than its intended purpose, or resulting from any water leakage due to improper installation.

• Damage or Product failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or industrial use, or use of accessories, components, or cleaning products that are not approved by LG Canada.

• Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the

nish of your product, unless such damage results from defects in materials or workmanship and is reported

within one (1) week of delivery.

• Damage or missing items to any display, open box, discounted, or refurbished Product.

• Products with original serial numbers that have been removed, altered, or cannot be readily determined. Model and Serial numbers, along with original retail sales receipt, are required for warranty validation.

• Increases in utility costs and additional utility expenses.

• Replacement of light bulbs, lters, or any consumable parts.

• Repairs when your Product is used in other than normal and usual household use (including, without limitation,

commercial use, in ofces or recreational facilities) or contrary to the instructions outlined in the Product

owner’s manual.

• Costs associated with removal of the Product from your home for repairs.

• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed in accordance with published installation instructions, including the Product owner’s and installation manuals.

• Accessories to the Product such as door bins, drawers, handles, shelves, etc.. Also excluded are parts besides those that were originally included with the Product.

• Damage resulting from the misuse, abuse, improper installation, repair, or maintenance of the Product.

Improper repair includes use of parts not approved or specied by LG Canada.

37LIMITED WARRANTY

ENGLISH

All co󰀬s associated with the above excluded circum󰀬ances shall be borne by the consumer. For complete warranty details and cu󰀬omer assi󰀬ance, please call or visit our website:

Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu, or visit our website at http://www.lg.com.

38 LIMITED WARRANTY

PROCEDURE FOR RESOLVING DISPUTES:

EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Denitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents,

subsidiaries and afliates, and each of their ofcers, directors, employees, agents, beneciaries, predecessors

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must rst notify LG in

writing at least 30 days in advance of initiating the arbitration by sending a letter to LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days,

either party may proceed to le a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between you and LG only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute involving

any other person’s or entity’s product or claim. More specically, without limitation of the foregoing, except

to the extent such a prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis except to the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to the claims at issue between you and LG.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written

demand for arbitration. The arbitration will be private and condential, and conducted on a simplied and

expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules of the province or territory of your residence. You must also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the province or territory of your residence shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG.

39LIMITED WARRANTY

Fees/Co󰀬s. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for

arbitration, LG will promptly pay all arbitration ling fees unless you seek more than $25,000 in damages, in

which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise

provided for herein, LG will pay all ling, administration and arbitrator fees for any arbitration initiated in

accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent

that a court would. If the arbitrator nds either the substance of your claim or the relief sought in the demand

is frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted

solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an

in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to

a hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location available within the province or territory in which you reside unless you and LG both agree to another location or agree to a telephonic arbitration.

Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty.

days from the date of the rst consumer purchaser’s purchase of the product by either (i) sending an e-mail to

optout@lge.com, with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/ca_en/support/repair-service/schedulerepair and clicking on “Find My Model & Serial Number”).

In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG.

continue to enjoy the full benets of the Limited Warranty. If you keep this product and do not opt out, then you

accept all terms and conditions of the arbitration provision described above.

Conict of Terms. In the event of a conict or inconsistency between the terms of this Limited Warranty and the

End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall control and govern the rights and obligations of the parties and shall take precedence over the EULA.

ENGLISH

40 LIMITED WARRANTY

Warranty Exceptions (U.S. and Canada)

The packing materials are not removed.

Noise, vibration

Tub

support

Carton base

Remove the packing materials.

A coin or foreign object is 󰀬uck

in the washer.

E6 error, the tub won’t spin, noise

The drain hose is in󰀬alled too

low.

IE error, failure to ll with water, draining during ll

The water inlet valve lters are

clogged or the water inlet hoses are kinked.

Water is not coming.

The inlet hoses are in󰀬alled in reverse.

Laundry is hot, warm or wrinkled

after nished washing.

The water tap is not turned on.

Water is not supplied.

Cold water

inlet

Water tap

Remove coins or foreign objects from the laundry before loading.

Reinstall the drain hose properly.

Clean the inlet valve lter or

reinstall the water inlet hoses.

Inlet lter

Hot water inlet

Reinstall the inlet hoses.

Turn on the water tap.

Improper in󰀬allation of water

inlet hoses or using third party inlet hoses

Leakage

Loose connection of power cord

or electrical outlet problem

No power problem

Improper in󰀬allation or use of product

Service trips to deliver, pick up, install the product or for instruction on product use.

The removal and reinstallation of the product.

Accidents, pe󰀬s and vermin, lightning, wind, re, oods, or acts of God

Damage to the product

Reinstall the inlet hoses or replace them with approved hoses.

Reconnect the power cord or change the electrical outlet.

The warranty covers manufacturing defects only. Service resulting from improper Installation is not covered.

Service resulting from natural disasters rather than manufacturing defects is not covered by the warranty.

LG Customer Information Center

For inquiries or comments,

visit www.lg.com or call:

1-800-243-0000

U.S.A.

1-888-542-2623

www.lg.com

CANADA

LG WT7300CW/00, WT7300CV/00 Owner’s Manual

Specifications and Main Features

Frequently Asked Questions

User Manual